![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 5/14/2021 More Options - "Buggy software, poor UI, worse customer support" 0.5/5 What do you like best about lemlist? APIs and developer documentation Monthly billing option Review collected by and hosted on G2.com. What do you dislike about lemlist? We chose lemlist while building an outbound sales function because we could quickly integrate with our existing systems and get started with low-cost and effort. We are pretty voracious and understanding software consumers, so we expected using lemlist would be a breeze. However, we were quickly disappointed by a UI overhaul that made things difficult to navigate. Support was often slow o unable to resolve our technincal questions. We felt the support agents we interacted with lacked knowledge about the application and did not take time to understand the concerns we raised... and, most importantly, how they impacted our business. Frustratingly, every interaction was coupled with a slew of emojis which feels tone-deaf when a reported bug is causing your sales team to burn valuable leads. Finally, we've been trying to downgrade our usage for 2 months like another review cites. But due to either a bug in their billing infrastructure or support's inability to help us, have not yet been able to reduce our usage or cost. Review collected by and hosted on G2.com. What problems is lemlist solving and how is that benefiting you? We were using lemlist to send personalized email campaigns to prospective customers. Review collected by and hosted on G2.com. Show More Response from Lucille Rabaux of lemlist [Editedit](https://www.g2.com/survey_responses/lemlist-review-4740128/official_response/edit) Hello, thank you for your feedback! We're sorry to hear that you were not satisfied with our product. We care about the feedback, so it would be great if you would like to hop on a call to help us to solve your concerns, as usually, our clients do not have this kind of experience. Validated ReviewerSource: Organic See what 1820 reviewers think of lemlist 9.1 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/lemlist/reviews)