Call Recording Software

There will be a learning curve since communication intelligence is quite unlike conventional sales analytics.

The team must be educated on how to correctly analyze the signals while not considering the findings as final conclusions.

Moreover, I would like to have some automated prioritization and workflow automation features for large sales companies. In case there are many communications available, the management must find a quick way to understand what should be done immediately. Review collected by and hosted on G2.com.

Substrata brings another dimension of intelligence into our revenue organization’s sales communications.

Our sales team can leverage Q for email to enhance their written communications. Managers can leverage Signals and communication insights for their deal reviews and coaching sessions. The leadership team can leverage Performance & Team Q for gaining insights into overall communications and performance trends. Account teams can leverage their relationship and engagement insights to uncover potential problems.

The most significant advantage is that we can no longer measure the performance of our sales team based solely on their CRM activities, pipeline progression, and revenue generated.

We have another dimension of intelligence regarding how people communicate, build relationships, engage with each other, and how these factors influence sales.

Recommendation: I highly recommend Substrata for B2B sales teams and especially enterprise sales teams, revenue teams, and businesses that have a more complex relationship with their customers. If your sales team requires more intelligence around sales communication, sentiment, engagement, authority, relationships, and performance of their team members, then you should consider Substrata. Review collected by and hosted on G2.com.

It’s a bit cumbersome to navigate and some features are weirdly fragmented across different menus. It’s also got a bit of a learning curve Review collected by and hosted on G2.com.

Being able to revisit previous calls anytime to verify claims, being able to get more context from calls you were not present in and being able to generate reports for CAB sessions or user tests. Review collected by and hosted on G2.com.

There isn’t much to dislike about Nooks, but the transcript feature isn’t as strong as the other features. A lot of the time when I’m talking, I’ll say one thing and it ends up noting down different words, so the transcription doesn’t always feel accurate. Review collected by and hosted on G2.com.

For Indian companies, calling international clients can be quite a complex task, and I feel Nooks is focused on solving that problem. You can easily upload Excel sheets for calling, and it fetches the exact data needed for those calls. The main benefit it gives us is that it allows us to connect with US and other international clients more smoothly. And its AI is very strong. Review collected by and hosted on G2.com.

In larger development projects, there tends to be an overload of shared documents and spreadsheets and the challenge becomes figuring out which resource is the most up-to-date. Using spreadsheet for documentation becomes somewhat inconvenient as well in case if there is any need for logic to be applied or automation to be performed. Review collected by and hosted on G2.com.

The biggest benefit of Google Workspace is that it allows seamless connection between development process and team communication. All the requirements, all the documents, all the review notes and project discussion are easily accessible to everyone and version history allows seeing how the shared content has been modified. Review collected by and hosted on G2.com.

Sometimes the experience depends a lot on the internet connection, especially during video meetings. The number of features can also feel a little overwhelming at first, and occasional audio or video issues can happen during longer meetings Review collected by and hosted on G2.com.

Zoom Workplace helps make remote meetings and team communication easier. It saves time by allowing us to discuss things quickly through video calls and screen sharing instead of having to meet in person. It is especially useful when working with people from different locations. Review collected by and hosted on G2.com.

Teams can feel a bit cluttered when there are lots of chats, channels, and notifications. Finding older messages or files can also take some time. Review collected by and hosted on G2.com.

Teams helps me keep communication and collaboration in one place. I like using Loop for quick, shared updates and Facilitator for meeting notes and action items. Copilot is also useful for quickly catching up on conversations and meetings. Review collected by and hosted on G2.com.

I don´t have any dislikes at the moment. Review collected by and hosted on G2.com.

Before using Fathom, it was harder to keep track of everything discussed during calls. I would have to rely on my notes or go back through an entire recording to find a specific part of a meeting.

With Fathom, my calls are automatically transcribed, and I can quickly search through the transcript or jump to specific parts of the video. The meeting takeaways are also helpful because they give me a quick summary of the main points without having to review the entire call.

This saves me time and makes it much easier to go back to previous conversations when I need to confirm something, remember a decision, or review what was discussed. It also lets me focus more on the conversation instead of worrying about taking detailed notes. Review collected by and hosted on G2.com.

That there is no customer service number we can call, and no account rep we can call if there are any issues or questions. Review collected by and hosted on G2.com.

Quo helps us not miss the fine details that are talked about in phone calls through call recordings and transcripts. Quo helps us keep our work life and personal life separated without needing to buy new phones for all of our team members. Review collected by and hosted on G2.com.

Several users mention that Scorebuddy can feel slow to navigate or load reports, especially with larger dashboards or filtered data. Review collected by and hosted on G2.com.

Can increase coverage (automatically or semi-automatically), ensuring a larger portion of interactions get reviewed. Benefits are more consistent quality assessments, fewer missed issues, QA teams spend less time on admin and more insights Review collected by and hosted on G2.com.

The AI tools need work. Orum's "AI Voice Detection" sounds impressive in a demo, but in practice there's a noticeable lag the system dials multiple lines simultaneously and listens for a split second to determine if it's a human or voicemail, and that delay can cost you the opening of a conversation. Orum Enriched isn't great. The data enrichment features are included in the plan. he quality and accuracy don't match what you'd get from a dedicated enrichment tool. You still end up relying on external data sources to make sure you're calling the right numbers. Review collected by and hosted on G2.com.

It helps me keep track of tarcking calls the ui is good and it integrates well with all of my software like outreach. Review collected by and hosted on G2.com.

Based on the survey demographics it is misleading in how satisfaction is measured across an organization. It is also an icacurate view of how employees are doing since it is also based on whether or not the person being surveyed likes the answer they get, believes that a perfect score is unreasonable and states no call is perfect and even understands the question as it applies. there is no way to change the results when they are unfairly applied and when an employees job depends on a callers misunderstanding of something the employee cant control, frustration with the callers own lack of responsibility in the situations the call about or if they are just having a bad day- The employee is unfarily judged and sometimes reprimanded or fired. It creates a culture of tell them what they want to hear instead of help them understand and move forward accurately. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

The 40 minute duration restriction imposed on the free evaluation tier can disrupt deeper operational syncs or software validation walkthroughs if discussions extend past the limit. Furthermore, the standalone desktop application exhibits noticeable resource utilization and a slower initialization phase upon system startup. Optimizing the desktop client's load latency to match the responsiveness of the web browser interface would significantly improve the overall user experience. Review collected by and hosted on G2.com.

Webex Suite addresses communicational fragmentation by centralizing our virtual coordination, data pipeline planning, and platform evaluation benchmarks across distributed corporate structures. Previously, managing disparate meeting links across multiple channels compromised workflow continuity. By utilizing a dependable, unified hub, we have successfully minimized scheduling friction and ensued smooth, structured cross-team collaboration with external stakeholders. Review collected by and hosted on G2.com.

The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. Review collected by and hosted on G2.com.

Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. Review collected by and hosted on G2.com.

The main drawback is that some advanced administrative features and reporting tools could be more intuitive. It takes a little time to learn where everything is, but once you're familiar with the platform, it's easy to manage. Review collected by and hosted on G2.com.

Nextiva solves the challenge of managing business communications across multiple tools by providing an all-in-one platform for voice and collaboration. This has made it easier for our IT team to administer phone services, support users, and maintain reliable communication throughout the organization. As a result, we've improved efficiency and reduced the time spent on day-to-day administration. Review collected by and hosted on G2.com.

I don't like that it takes a long time to load calls when I want to listen to them again. Also, changing numbers usually takes a while when we request that process with Aircall's customer service team. Personally, I feel that it also lacks the ability to integrate with other systems or independent CRMs. Review collected by and hosted on G2.com.

Solve the issue of SPAM, and that helps me keep my clients happy. Also, I can contact them without them seeing it as a SPAM call, sales, or advertising. Review collected by and hosted on G2.com.

There are a few tools I think would be especially helpful for editing that aren’t currently available. Because of that, I sometimes have to download my edited podcast just to add and post custom graphics. Riverside is a strong recording platform, but there are several areas where I think the experience could be substantially improved for serious, ongoing podcast production.

The UI/UX can sometimes feel more complicated than it needs to be. Recording, editing, producing clips, managing files, and organizing episodes do not always feel like parts of one seamless production workflow. I would like a clearer project-based interface where everything associated with an episode—recordings, scripts, edits, graphics, transcripts, clips, approvals, and exports—is organized together.

Integrations are another limitation. For a production team, Riverside should feel less like an isolated recording application and more like the center of a larger production ecosystem. Deeper integrations with cloud storage, podcast hosting, YouTube, social platforms, project-management systems, creative applications, and automation tools would reduce the amount of manual work required after recording.

In terms of performance, reliability is extremely important because recordings cannot simply be recreated when something goes wrong. Uploading, processing, synchronization, rendering, and exporting need to be consistently fast and dependable. When a platform is being used for a real production schedule, even relatively small delays or technical issues can disrupt the entire workflow.

The pricing/ROI could also be stronger. Subscription pricing is easier to justify when the platform replaces several other tools. If producers still need separate applications for advanced editing, graphics, social-media production, project management, publishing, and other post-production work, the overall cost of the workflow increases quickly. I would like Riverside to provide more production capability within the subscription rather than requiring an ecosystem of additional paid services.

For support and onboarding, I would like to see a more hands-on experience for professional users. Instead of simply teaching users where features are located, onboarding could help someone design their complete production workflow—from pre-production and recording through editing, approval, publishing, promotion, and archiving.

Finally, AI/intelligence is probably the area with the greatest opportunity. AI should go beyond transcription, summaries, captions, and identifying clips. I would like an intelligent production assistant that actually understands the show, its format, branding, speakers, previous episodes, publishing requirements, and production standards. It could identify editing issues, recommend cuts, prepare multiple platform-specific clips, maintain brand consistency, generate metadata, assist with show notes, organize assets, and help move an episode through the entire production pipeline.

Overall, my biggest frustration is that Riverside has many of the pieces of a modern production environment, but it does not yet feel like a complete production house operating system. I would like to be able to start with an episode concept and move all the way through recording, post-production, approval, publishing, promotion, and archiving without constantly leaving the platform. Review collected by and hosted on G2.com.

I am not sure Review collected by and hosted on G2.com.

One thing I'd like to see improved is the pricing, as some of the more advanced features can get expensive for smaller teams. We've also experienced the occasional minor lag in the interface, but nothing that has significantly affected our work. Overall, these are small drawbacks, and the platform has been reliable and easy to use. Review collected by and hosted on G2.com.

CloudTalk has helped us keep all our customer communication in one place and made it much easier to manage calls. The CRM integration saves our team time by reducing manual work, and features like call recordings and AI summaries help us stay organized and improve follow-ups. Overall, it's made our workflow more efficient and helped us provide a better experience for our customers. Review collected by and hosted on G2.com.

While EvaluAgent is widely appreciated for streamlining quality assurance, real-world user feedback still points to a few areas where the platform falls short. I’ve often found that the navigation can feel clunky and outdated, with extra clicks needed to locate specific data or adjust date-range filters. I also ran into rigid reporting and filtering limitations when trying to isolate metrics for particular teams or messaging channels, and I’ve occasionally experienced unreliable automated system email notifications. Review collected by and hosted on G2.com.

In my role in loveholidays email support, EvaluAgent addresses a critical issue: fragmented, slow, and subjective quality assurance. It removes the guesswork from evaluating complex travel inquiries. In an environment where our email threads often include detailed booking changes, hotel policies, and cancellation rules, EvaluAgent automates conversation queues and assesses interactions consistently using targeted AI scorecards. This helps me directly by replacing random or biased reviews with fair, transparent feedback across all my email support cases, while also giving my team leads the clear insights they need for more tailored 1-on-1 coaching. As a result, I receive clear guidance that helps me refine my communication, keep on top of travel policies, and improve my service quality without feeling micromanaged. Review collected by and hosted on G2.com.

Dialpad doesn't show previews of less than 2 minutes of call recordings.

If the call went to a voice mail, it doesn't review or recap the info on the screen unless you extensively search for the recording and what message was left on the Voice Mail.

If they transcript the voice mails as well it will be another feather in their cap. Review collected by and hosted on G2.com.

This app is very helpful. It has a lot of features like recording the screen while you are on call. This is very beneficial when you want to look back in past to check what had happened on call and what you did on the screen and connect the dots.

The recoding feature also gives you option to look back in time what troubleshooting was done and we can decide on implementing the same steps if the issue has occured again. Review collected by and hosted on G2.com.

I think HubSpot could do a better job of recognizing and flagging duplicate contacts and companies. Duplicates should be easier to identify and merge before they create confusion with outreach, sequences, and activity tracking. Review collected by and hosted on G2.com.

HubSpot Sales Hub helps me stay organized with prospecting, follow-up, and overall sales activity. Email tracking gives me better awareness of engagement, while sequences help make sure I stay consistent with outreach and do not let opportunities fall through the cracks. It saves me time, improves follow-up, and gives me a clearer picture of where prospects are in the sales process. Review collected by and hosted on G2.com.