Call Recording Software

Setting it up can be a bit of a challenge for some users, and to be honest, the reporting dashboard could be easier to read - it's not super clear right now. Review collected by and hosted on G2.com.

We used to waste a ton of time manually updating content on all our platforms. But since we started using Substrata.me, it's been a game-changer - most of that process is now automated, which has seriously cut down our workload and ensured everything's consistent. Honestly, it's been a huge relief, and now we can focus on the fun stuff, like strategy and creative development. I think that's made a real difference in how we impact our client campaigns, and we're seeing some great results. Review collected by and hosted on G2.com.

The platform still struggles with non-English languages. For Portuguese and Spanish speakers, transcriptions often miss industry-specific technical terms and don’t capture enough context. As a result, the sentiment analysis can be inaccurate, which significantly reduces the value of the insights for international teams. Review collected by and hosted on G2.com.

While the platform is top-tier overall, I’d love to see more polished AI accuracy with non-English technical terms, which would make it feel truly perfect for global teams. Review collected by and hosted on G2.com.

Honestly, not much. It's a really easy to use platform that allows non technical people to really drive their team to being AI native. Review collected by and hosted on G2.com.

The biggest problem Nooks solved was tool fragmentation. We were running a sales engagement platform on one side and a dialer on the other, with reps bouncing between Sales Nav, Salesforce, Gong, and the SEP just to put together one personalized outreach. That tax showed up in two places: quality varied wildly rep to rep, and the per-account research cost was so high that personalization only happened on "top" accounts, with everyone else getting canned messaging. We were guessing what worked and couldn't isolate signal.

Consolidating into Nooks fixed that. The AI prompts live inside the platform and are validated by our product team, so every rep starts from the same baseline of messaging that actually reflects how Rasa wants to go to market. The numbers moved fast. Connect rates went from 8 to 11% in Q1 to 13 to 16% in April, with one week hitting 16.4%. Meeting rate jumped from a 0.3 to 0.9% range up to a 3.9% breakout week. We're now sustaining 2 to 3 meetings per week on a team that's roughly half the size it was in Q1.

The other big problem was ramp. Historically a BDR needed 2 to 3 months to be productive in a remote setting. With the AI assistant carrying the load on account research, a new rep can run meaningful coverage within a couple of weeks. Same headcount, more accounts touched at higher quality, faster ramp on new hires. That's the benefit. Review collected by and hosted on G2.com.

It's great, but sometimes formatting complex mathematical equations and derivations for my physics assignments can be a bit frustrating in Google Docs compared to MS Word. Also, you need a stable internet connection for the auto-save to work perfectly. Sometimes the mobile network on our campus fluctuates, and if I forget to turn on the offline mode, the syncing gets a bit glitchy. Review collected by and hosted on G2.com.

It saves me from the fear of losing my hard work. Earlier, I used to worry about losing my pen drive or laptop crashing with all my forensic case studies and lab readings inside it. Now everything is automatically backed up on the cloud. Also, when we have group assignments, my classmates and I just share a single Google Doc link and work on it together at the exact same time. It saves so much time right before submission deadlines. Review collected by and hosted on G2.com.

One thing I dislike about Zoom Workplace is that it can sometimes consume a lot of system resources, which may affect performance on older devices. Occasionally, connectivity issues or meeting lag can occur when internet connections are unstable. Some advanced features also have a learning curve for new users Review collected by and hosted on G2.com.

Zoom Workplace solves the challenge of effective communication and collaboration for remote and hybrid teams. It brings meetings, chat, phone, and file sharing into one platform, making it easier to stay connected, coordinate tasks, and share information quickly. This benefits me by improving productivity, reducing communication gaps, and helping me collaborate efficiently with colleagues regardless of location Review collected by and hosted on G2.com.

Notifications are hard to manage. When you're active in multiple channels and group chats, the default notification setup floods you with alerts. You can customize them per channel, but it takes time to configure, and there's no simple "priority only" mode that actually works well out of the box. (UI/UX)

It can be resource-heavy. Teams running alongside Outlook, Edge, and other Microsoft 365 apps noticeably slows down performance, especially on mid-range machines. It's gotten better over the years, but it still consumes more RAM than you'd expect for a communication tool. (Performance)

The learning curve for new users is real. The difference between a Team, a Channel, a Group Chat, and a regular Chat isn't obvious at first. There's no built-in onboarding walkthrough — you're left figuring it out yourself or watching external tutorials. For someone just starting out, it can feel overwhelming. (Support/Onboarding)

The search function, while decent, isn't always reliable. Finding a specific message from weeks ago can require multiple keyword attempts, and filters don't always narrow results the way you'd expect. (UI/UX)

Some integrations feel half-baked. For example, Planner inside Teams works, but it's not as smooth or full-featured as using Planner on its own. Same with the Wiki/Notes — it was recently replaced by OneNote, but the transition felt abrupt and not well communicated. (Integrations) Review collected by and hosted on G2.com.

Scattered communication. Before Teams, coordinating across departments meant juggling between emails, phone calls, and separate file-sharing tools. Now everything lives in one place — a quick question goes in chat, a project update goes in a channel, and if something needs a deeper discussion, you jump on a call right from the same window. It cuts down on back-and-forth significantly. (Integrations)

Remote and hybrid collaboration. Being able to co-edit documents in real time through SharePoint/OneDrive directly inside Teams means I don't have to download, edit, and re-upload files. Multiple people can work on the same document simultaneously without version conflicts. (Performance)

Missed context from meetings. The meeting recording and transcript features are a game-changer. If I miss a meeting or need to revisit what was discussed, I can watch the recording or skim the transcript instead of relying on someone else's summary. With Copilot, I can even get an AI-generated recap with action items. (AI/Intelligence)

File and knowledge findability. Instead of digging through email threads to find that one attachment someone sent three weeks ago, everything shared in a channel stays organized and searchable in the Files tab. It saves a lot of time when you need to reference past work. (UI/UX)

Cost consolidation. Since Teams is bundled with Microsoft 365, my organization doesn't need to pay separately for a video conferencing tool, a chat platform, and a file-sharing service. One subscription covers all of it, which simplifies both the budget and the tech stack. (Pricing/ROI) Review collected by and hosted on G2.com.

There is very little to dislike. Occasionally, some industry-specific terminology or company names require minor corrections in the transcript, especially during highly technical discussions. Review collected by and hosted on G2.com.

Fathom solves the problem of manual note-taking and post-meeting administration.

Before using Fathom, I spent considerable time capturing notes, writing summaries, and organizing follow-up actions after sales, partnership, and customer meetings. Now those tasks are largely automated.

The biggest benefit is that I can be fully present during conversations while still maintaining a reliable record of every discussion. This has improved follow-up quality, reduced administrative work, and increased the number of meetings I can effectively manage each week. Review collected by and hosted on G2.com.

Perhaps this is a Canadian number issue, but I'd love to be able to have the same kinds of number verification and call display as my American counterparts. Review collected by and hosted on G2.com.

I needed to find a cheaper phone solution and one that was simpler for me to use, with clearer, more streamlined settings. I also really appreciate the reliability, as that was something that I was struggling with on previous providers. Review collected by and hosted on G2.com.

Nothing. All I can say is, scorebuddy do the things for us. It helps us summarize everything and meet yje goals. Review collected by and hosted on G2.com.

I think it is the way of solving problems related to our work as a customer support. It helps us achive a quality calls and quality performance. This also helps us enhance ourquality assurance processes, improve agent performance, and ultimately boost customer satisfaction. Review collected by and hosted on G2.com.

The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. Review collected by and hosted on G2.com.

Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. Review collected by and hosted on G2.com.

What I dislike about Webex Suite is mainly related to the user interface and overall ease of navigation. Sometimes the layout may feel cluttered, especially during live classes, when multiple controls like chat, participants,and settings are spread across different sections. This makes it slightly hard to quickly find specific options during a session.

While it works reliably for attending online classes, it doesn't feel very lightweight or intuitive for a first-time user, so there is a slight learning curve before getting comfortable with it. Review collected by and hosted on G2.com.

Webex Suite addresses remote classroom connectivity by offering a single platform for live lectures, class discussions, and screen sharing. For me, it means I can attend all my classes virtually without juggling separate tools for video, audio, or communication. It’s been especially helpful for attending lectures, accessing recordings, collaborating with classmates, and keeping up with course material. I’ve also found the platform reliable, and its AI-powered meeting summaries let me spend less time taking detailed notes and more time focusing on understanding what’s being discussed. Review collected by and hosted on G2.com.

Every piece of software has growing pains and if there's any "dislike" it's simply those growing pains but that's not on Riverside, per se. It is on them in how their team handles that growth and expands the product. Yes, there have been some slow moments but having worked in SaaS and with digital production teams bi-weekly sprints can feel too slow at times. They seem to be on the ball and doing what they can as they grow. Review collected by and hosted on G2.com.

The biggest thing is the recording platform that's a great hub "studio" for me as well as the editing tools they have and default info that's pulled from each recording. I use the info provided to start my show notes and will use the magic clips to refine and curate the right ones to fight the episode's message. It's all super easy and fun. Review collected by and hosted on G2.com.

While Evaluagent is a highly effective tool overall, there are a few areas where improvement could further enhance the user experience. One area is the initial setup and customization of the scorecard. One of the main challenges we experienced during the initial setup was the time and clarity required to design a scorecard that accurately reflects our business needs. To further improve the initial setup experience, the AI-assisted scorecard builder should be improved, and dynamic recommendations based on usage and an interactive calibration dashboard should be taken care of to make it more efficient. Review collected by and hosted on G2.com.

Evaluagent solves the issue of limited visibility from QA sampling and reduces the time and effort spent on manual reviews. Review collected by and hosted on G2.com.

I would appreciate it more if CloudTalk offered raw transcripts through their Dashboard as a part of the basic plan. Rather than just voice mp3s, which take time to download and transcribe.

The add-on costs can be a little high. Review collected by and hosted on G2.com.

The biggest problem I was having is pick-up rates. Especially in the current tech atmosphere of various call screening tools. Spam filters, voice agents and google calling assistants have been tough to get through and a local area code can sometimes make a big difference for reception of a call. Review collected by and hosted on G2.com.

The platform strives to provide a high-quality experience, I can't think of anything I don't about this tool. I haven't experienced anything I haven't liked, it's a great device that helps with your calls. Review collected by and hosted on G2.com.

It has been very useful and accurate, and it has helped us automate our process end to end. The tool serves as a reliable guide and makes it easy for me to track the key points. It also helps the company quickly find the calls we need to review, so we can stay focused on each call. Review collected by and hosted on G2.com.

From a collections specialist point of view at iQor, the frustrations with Salesforce Service Cloud / Agentforce Service usually aren’t about whether it works they’re about how it feels to use under pressure.

One common dislike is how many clicks and layers it can take to do simple things. In collections, speed matters. When you’re trying to log a promise-to-pay, update a disposition, or move to the next account quickly, extra screens and validation steps can feel like they slow the conversation down instead of supporting it. Review collected by and hosted on G2.com.

From a collections specialist perspective at iQor, Salesforce Service Cloud / Agentforce Service is mainly solving the problem of fragmented, messy customer information and slow case handling which is a big deal in collections work. One of the biggest problems it fixes is having customer data scattered across different systems. Before tools like this, you might have billing info in one platform, notes in another, and interaction history somewhere else. Service Cloud pulls that into one place, so when a customer calls about a balance or dispute, you’re not wasting the first few minutes just trying to figure out what’s going on. Review collected by and hosted on G2.com.

The main challenge we experienced with Nextiva was the learning curve during setup, especially when integrating certain third-party hardware and advanced features like paging and custom PBX-style workflows. Some configurations required additional troubleshooting. However, their support and implementation teams were responsive and worked closely with us to resolve issues quickly. Review collected by and hosted on G2.com.

Nextiva solved several communication issues for our organization, including unreliable legacy phone systems, disconnected locations, and inefficient call routing. By centralizing our phone system, parents and staff can reach the right person more quickly, communication between centers has improved, and managing phones across multiple locations is now significantly easier and more reliable. Review collected by and hosted on G2.com.

Whole platform is excellent, the pricing structure canberather costly for startups and small businesses. The cost scales up quickly, particularly when add more seats for growing users which can make it a heavy investment for small business. Review collected by and hosted on G2.com.

HubSpot Sales Hub has simplified our sales operations by concentrating our sales efforts on a single platform. Before utilising HubSpot, we struggled with disconnected systems and manual data input, often resulting in errors and inefficiencies. Automated workflows handle routine duties like sending follow-up emails and updating data, allowing our team to focus on more strategic operations. The centralised database keeps all customer information up to date and conveniently accessible, which improves our communication and client interactions. Review collected by and hosted on G2.com.

Incremental data sync sometimes needs careful handling, since I occasionally ran into late-arriving data. Webhook failures also require solid retry logic, and in my case historical backfills were slow. Review collected by and hosted on G2.com.

Before Aircall, our marketing team struggled to make solid business decisions because the reports we relied on didn’t contain accurate, trustworthy data. Once Aircall was integrated into our system, we began receiving call analytics, a real-time dashboard, and call recordings. We also get small but useful details about missed calls, including the reasons provided, which helps our business teams make better-informed decisions. Review collected by and hosted on G2.com.

The auto attendant setup was a bit confusing at first, and it took us some time to figure out how to configure it properly. Also, sometimes the call quality drops suddenly even on a good internet connection, which is a bit frustrating when you’re in the middle of an important internal discussion. Review collected by and hosted on G2.com.

Earlier, we used to call each other on our personal numbers, which felt unprofessional and got messy. Zoom Phone solved that for us—now all internal communication goes through one system, and it’s much more organised and easier to manage. Review collected by and hosted on G2.com.