Call Recording Software

Setting it up can be a bit of a challenge for some users, and to be honest, the reporting dashboard could be easier to read - it's not super clear right now. Review collected by and hosted on G2.com.

We used to waste a ton of time manually updating content on all our platforms. But since we started using Substrata.me, it's been a game-changer - most of that process is now automated, which has seriously cut down our workload and ensured everything's consistent. Honestly, it's been a huge relief, and now we can focus on the fun stuff, like strategy and creative development. I think that's made a real difference in how we impact our client campaigns, and we're seeing some great results. Review collected by and hosted on G2.com.

The platform still struggles with non-English languages. For Portuguese and Spanish speakers, transcriptions often miss industry-specific technical terms and don’t capture enough context. As a result, the sentiment analysis can be inaccurate, which significantly reduces the value of the insights for international teams. Review collected by and hosted on G2.com.

While the platform is top-tier overall, I’d love to see more polished AI accuracy with non-English technical terms, which would make it feel truly perfect for global teams. Review collected by and hosted on G2.com.

Honestly, not much. It's a really easy to use platform that allows non technical people to really drive their team to being AI native. Review collected by and hosted on G2.com.

The biggest problem Nooks solved was tool fragmentation. We were running a sales engagement platform on one side and a dialer on the other, with reps bouncing between Sales Nav, Salesforce, Gong, and the SEP just to put together one personalized outreach. That tax showed up in two places: quality varied wildly rep to rep, and the per-account research cost was so high that personalization only happened on "top" accounts, with everyone else getting canned messaging. We were guessing what worked and couldn't isolate signal.

Consolidating into Nooks fixed that. The AI prompts live inside the platform and are validated by our product team, so every rep starts from the same baseline of messaging that actually reflects how Rasa wants to go to market. The numbers moved fast. Connect rates went from 8 to 11% in Q1 to 13 to 16% in April, with one week hitting 16.4%. Meeting rate jumped from a 0.3 to 0.9% range up to a 3.9% breakout week. We're now sustaining 2 to 3 meetings per week on a team that's roughly half the size it was in Q1.

The other big problem was ramp. Historically a BDR needed 2 to 3 months to be productive in a remote setting. With the AI assistant carrying the load on account research, a new rep can run meaningful coverage within a couple of weeks. Same headcount, more accounts touched at higher quality, faster ramp on new hires. That's the benefit. Review collected by and hosted on G2.com.

One small drawback of Google Workspace is that some features depend heavily on a stable internet connection. Occasionally, this can affect productivity when connectivity is poor. However, this is not a major issue, as offline options are available for several applications and most work environments have reliable internet access. Review collected by and hosted on G2.com.

Google Workspace solves the challenge of keeping communication, collaboration, and file management organized in one place. With Gmail, Google Chat, Google Meet, Drive, Docs, Sheets, Colab, and other tools, it helps me collaborate efficiently with both clients and internal teams. Google Meet also makes it easy for remote and on-site employees to stay connected, improving teamwork and productivity across the organization. Review collected by and hosted on G2.com.

Sharing heavy engineering software simulations or 3D CAD models over Zoom sometimes causes a lag if the internet speed drops. A built-in feature to optimize frame rates specifically for high-end graphic software sharing would be a great addition. Also, the 40-minute limit on free group calls interrupts our long study sessions. Review collected by and hosted on G2.com.

It completely solves the challenge of remote collaboration for our group projects outside the college workshop. My team members live far away, but Zoom allows us to connect instantly to discuss engineering formulas, review project reports, and prepare for our viva exams without needing to travel. It saves us a lot of time and keeps our academic work organized. Review collected by and hosted on G2.com.

Though it easy to understand, but the interface can feel cluttered, especially when many teams, channels, chats, and apps are in use.

Finding older conversations or files can sometimes be difficult, and this may be kind of stressful, as Important messages may get buried in busy channels. Review collected by and hosted on G2.com.

Before adopting Microsoft Teams, our communication and collaboration were spread across multiple tools. We relied on separate platforms for messaging, meetings, file sharing, and document collaboration, which often led to delays, missed updates, and difficulty keeping track of project discussions.

We struggled with fragmented communication, but now we can manage chats, meetings, calls, file sharing, and document collaboration in a single platform. This has resulted in faster decision making, improved team coordination, and better visibility in ongoing projects.

In my role, I work with customers, vendors, and internal teams on licensing, cloud solutions, and project related activities. Teams have helped keep everything organized through channels, meetings, and shared files. The integration with Microsoft 365 also allows multiple people to work on documents and presentations simultaneously, reducing the back-and-forth of sending file versions by email.

As someone training as a Solution Architect, the Microsoft Whiteboard feature has been especially valuable. During meetings, we use it to sketch high level solution architectures, map business processes, visualize system interactions and data flows, and collaborate with stakeholders in real time. This allows us to capture ideas quickly before creating more formal diagrams in specialized tools.

Overall, Teams has significantly improved collaboration and productivity. Tasks that previously required switching between several applications can now be completed in one place, helping us save time, reduce communication delays, and keep project information easily accessible to everyone involved. Review collected by and hosted on G2.com.

One downside is that some of the onboarding and automation setup steps can be a little confusing for first-time users, especially when connecting outside tools like Zapier or calendars. There are a lot of powerful features available, but sometimes clearer beginner guidance or more setup templates would make the process faster.

We also noticed that the AI occasionally needs fine-tuning to better match specific business workflows and responses, but once adjusted it performs well. Overall, the platform is strong and continues improving quickly. Review collected by and hosted on G2.com.

Quo is helping us address missed lead opportunities, slow follow-up, and inconsistent customer communication. Before using it, calls or messages could easily slip through the cracks when we were busy or after hours. Now, the AI answering system and automated workflows help us respond more quickly and keep leads engaged, without needing someone available 24/7.

The call summaries and transcripts also save us time by providing a clear breakdown of each conversation. On top of that, the integrations with tools like Google Calendar and Zapier make it easier to automate follow-up tasks. For a small business, it’s been a solid improvement in organization, customer response time, and overall efficiency, without requiring a large support team. Review collected by and hosted on G2.com.

Fathom’s meeting summaries can occasionally miss important context or the nuance of certain discussions. I’ve also noticed that some of the more advanced features and integrations are limited to higher-tier plans. Because of this, the tool may still require a post-meeting review to confirm that action items are captured accurately and nothing important is overlooked. Additionally, recording and transcribing sensitive meetings may raise privacy concerns for some users. Review collected by and hosted on G2.com.

Fathom addresses the hassle of taking notes manually during meetings by automatically recording, transcribing, and summarizing conversations. It helps make sure important decisions, action items, and key discussion points don’t get overlooked, which reduces the time I spend on documentation and post-meeting follow-ups. As a result, I can stay fully engaged in the conversation while still having a dependable record to refer back to later. Review collected by and hosted on G2.com.

Nothing. All I can say is, scorebuddy do the things for us. It helps us summarize everything and meet yje goals. Review collected by and hosted on G2.com.

I think it is the way of solving problems related to our work as a customer support. It helps us achive a quality calls and quality performance. This also helps us enhance ourquality assurance processes, improve agent performance, and ultimately boost customer satisfaction. Review collected by and hosted on G2.com.

The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. Review collected by and hosted on G2.com.

Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. Review collected by and hosted on G2.com.

The user interface can sometimes feel less intuitive than I’d expect, which makes certain tasks take longer to figure out. Performance also isn’t always consistent, so the experience can vary from one use to the next. Finally, the messaging features aren’t as strong as those offered by competitors, and they could use improvement to feel more complete. Review collected by and hosted on G2.com.

Webex Suite helps solve common work problems like using too many apps, wasting time in meetings, and struggling to work with remote teams. It brings chat, calls, meetings, and files into one place, so everything is easier to manage. It also gives helpful features like meeting notes and summaries, so you don’t have to do them manually. Overall, it saves time, keeps things organized, and makes teamwork—especially in hybrid setups—much smoother and easier. Review collected by and hosted on G2.com.

While Evaluagent is a highly effective tool overall, there are a few areas where improvement could further enhance the user experience. One area is the initial setup and customization of the scorecard. One of the main challenges we experienced during the initial setup was the time and clarity required to design a scorecard that accurately reflects our business needs. To further improve the initial setup experience, the AI-assisted scorecard builder should be improved, and dynamic recommendations based on usage and an interactive calibration dashboard should be taken care of to make it more efficient. Review collected by and hosted on G2.com.

Evaluagent solves the issue of limited visibility from QA sampling and reduces the time and effort spent on manual reviews. Review collected by and hosted on G2.com.

I would appreciate it more if CloudTalk offered raw transcripts through their Dashboard as a part of the basic plan. Rather than just voice mp3s, which take time to download and transcribe.

The add-on costs can be a little high. Review collected by and hosted on G2.com.

The biggest problem I was having is pick-up rates. Especially in the current tech atmosphere of various call screening tools. Spam filters, voice agents and google calling assistants have been tough to get through and a local area code can sometimes make a big difference for reception of a call. Review collected by and hosted on G2.com.

1. The "Data Debt" Barrier Agentforce is only as smart as the data it can "read." If your Salesforce org has years of technical debt—duplicate records, stale knowledge articles, or poorly mapped fields—the AI will struggle. The Problem: It doesn't "clean" your data for you. If your Content Version files (Knowledge Articles) haven't been updated since 2021, the AI agent will confidently give customers outdated information. The Fix: This often forces teams into a massive "data cleanup" project before they can even launch a single AI agent.

2. Pricing & "Flex Credit" Unpredictability Salesforce has shifted toward a consumption-based model (Flex Credits), which can be a double-edged sword. The Dislike: It’s harder to budget for than traditional seat licenses. If an AI agent gets stuck in a loop or handles an unexpected surge in holiday traffic, your "digital wallet" of credits can drain faster than anticipated. Architectural Guardrail: You have to be very strict with Guardrails in the Agent Builder (like limiting the number of turns per session) just to keep costs predictable.

3. "Reasoning Log" Fatigue Testing an autonomous agent is much harder than testing a scripted chatbot. The Struggle: You have to spend hours in the Reasoning Log to understand why an agent chose a specific "Topic" or "Action." The Nuance: Sometimes the agent "freezes" if two Topics have overlapping keywords. Fine-tuning these instructions to prevent "decision paralysis" in the AI can feel like a never-ending game of whack-a-mole for developers. Review collected by and hosted on G2.com.

1. Solving "Bot Dead-Ends" (From Scripted to Autonomous)

The Problem: Traditional chatbots rely on rigid decision trees. If a customer deviates slightly from the script, the bot fails, leading to frustrated customers and forced human hand-offs.

The Benefit: Agentforce uses a Reasoning Engine. Instead of following a path, it looks at the "Tools" (Apex, Flows, or Prompt Templates) you've given it and decides the best way to solve a unique problem. For you as a developer, this means less time building 500-step decision trees and more time building reusable "Actions."

2. Solving "Context Blindness" (The Data Silo Problem)

The Problem: Service agents often have to jump between 5 tabs to see a customer’s order history, loyalty status, and recent website clicks.

The Benefit: By integrating with Data Cloud, Agentforce grounds its AI in real-time metadata. It solves the problem of "hallucination" by ensuring the AI only talks about facts it finds in your Salesforce org. This benefits you by providing a "Single Source of Truth" that the AI can actually understand and act upon without custom integration glue code. Review collected by and hosted on G2.com.

The main challenge we experienced with Nextiva was the learning curve during setup, especially when integrating certain third-party hardware and advanced features like paging and custom PBX-style workflows. Some configurations required additional troubleshooting. However, their support and implementation teams were responsive and worked closely with us to resolve issues quickly. Review collected by and hosted on G2.com.

Nextiva solved several communication issues for our organization, including unreliable legacy phone systems, disconnected locations, and inefficient call routing. By centralizing our phone system, parents and staff can reach the right person more quickly, communication between centers has improved, and managing phones across multiple locations is now significantly easier and more reliable. Review collected by and hosted on G2.com.

The platform strives to provide a high-quality experience, I can't think of anything I don't about this tool. I haven't experienced anything I haven't liked, it's a great device that helps with your calls. Review collected by and hosted on G2.com.

It has been very useful and accurate, and it has helped us automate our process end to end. The tool serves as a reliable guide and makes it easy for me to track the key points. It also helps the company quickly find the calls we need to review, so we can stay focused on each call. Review collected by and hosted on G2.com.

Incremental data sync sometimes needs careful handling, since I occasionally ran into late-arriving data. Webhook failures also require solid retry logic, and in my case historical backfills were slow. Review collected by and hosted on G2.com.

Before Aircall, our marketing team struggled to make solid business decisions because the reports we relied on didn’t contain accurate, trustworthy data. Once Aircall was integrated into our system, we began receiving call analytics, a real-time dashboard, and call recordings. We also get small but useful details about missed calls, including the reasons provided, which helps our business teams make better-informed decisions. Review collected by and hosted on G2.com.

The menu (although clear) is rather cluttered with features that we do not use though I understand this is being worked on (from my experience using the feedback forum). Review collected by and hosted on G2.com.

It helps us keep our house in order, to keep everyone working to consistent processes and improve our quality of data. This allows us to be more compliant and to produce meaningful MI data that we can use to make changes to our business and processes as we grow. Review collected by and hosted on G2.com.

Some advanced features are only available on higher plans, and setting up call routing or admin settings can be a bit tricky at first. Call routing setup could be simpler, with clearer settings and guided setup for admins. Review collected by and hosted on G2.com.

I use Zoom Phone for managing business calls in one place, staying reachable remotely, and avoiding physical desk phones. It offers clear call quality, seamless integration with Zoom Meetings, and easy call management, making communication faster and simpler. Review collected by and hosted on G2.com.

We’ve experienced some connection issues with both incoming and outgoing calls, and we’ve had a hard time getting them resolved. Review collected by and hosted on G2.com.

It has helped us not have nearly as many voicemails to return to patients at our clinic, the IVR that we have set up has been incredibly user friendly and has worked perfectly - calls get automatically routed to the right place, the queues have been helpful and beneficial for patients. The voicemail transcription features have been SO helpful for our office, saving time on the back end when recording messages for the team to return. Call recordings have also helped our office from a quality improvement standpoint for staff and we have integrated these recordings into our staff review process. Review collected by and hosted on G2.com.