Call Recording Software

The automated reporting and data visualization are a game-changer - they've really streamlined my process for tracking performance and spotting trends. Honestly, it's made a huge difference in how I work, saving me a ton of time and effort. Now, I can quickly get a sense of what's working and what's not, which is incredibly valuable. Review collected by and hosted on G2.com.

Getting started was a bit of a hassle, and to be honest, I think the integration with my Atacarnet platform could've been smoother - it didn't feel very seamless, which was a bit of a letdown. Review collected by and hosted on G2.com.

The only downside is the desktop banner that appears at the start of every meeting. It feels a bit intrusive and clunky on the screen, and I wish there was a simpler way to minimize it or hide it permanently without it popping up every time. Review collected by and hosted on G2.com.

Fathom solves the major problem of meeting fatigue and split focus. Instead of struggling to take notes while staying engaged, I can be 100% present in the conversation.

The biggest benefit is the time saved on post-meeting admin; the AI summaries and action items are incredibly accurate, allowing me to share recaps instantly. It has turned my meetings from stressful documentation sessions into productive, focused discussions. Review collected by and hosted on G2.com.

It works well but improving stability during high volume dialing and making reporting more accurate would make the experience even better. During high volume or parallel dialing, the platform can occasionally lag or hang, which interrupts the flow and wastes time. On the reporting side, I've noticed a mismatch in actual dialing time versus what gets recorded so making the tracking more accurate would really help. Also, when I'm already talking to one prospect and at the same time another prospect calls, it should not ring the bell then I'm not able to hear anything the prospect is saying and it is also distracting. Review collected by and hosted on G2.com.

I use Nooks for calling, reporting, and review meetings. It reduces manual dialing and repetitive tasks, keeps everything organized in one place, and makes it easier to track performance and improve connect rates. It simplifies the calling process, reducing manual effort and making outreach more efficient. Review collected by and hosted on G2.com.

There’s nothing I dislike about this app. I haven’t been using it for long, but I’m hoping I won’t run into any issues. If I do, I know I can count on their support team. Review collected by and hosted on G2.com.

Quo helped me obtain a business phone service that I can use from my personal phone. It lets me carry just one phone all the time, which makes things much more convenient. Review collected by and hosted on G2.com.

One challenge I’ve noticed is that transcription accuracy is not always perfect, especially during technical discussions involving engineering terminology, part names, or abbreviations. So we still need to manually verify certain points.

Also, initially, it took some time for our team to understand how to effectively use filters, dashboards, and insights provided by Gong. A slightly simpler onboarding experience would help new users.

One of the biggest pain points was around handling highly technical conversations. In the Volvo Trucks environment, when a truck breaks down on the production floor, the spare parts order call happens very quickly and is filled with technical language specific part names, catalog codes, brake assembly specifications, bracket dimensions, and so on. While Gong does a great job recording and transcribing these calls, the transcripts were not always clean or accurate when it came to technical terminology. Sales reps still had to manually go back and verify part details, which added an extra step rather than saving time. Review collected by and hosted on G2.com.

In our workflow, one of the biggest challenges earlier was misalignment between sales discussions and engineering execution. Customer requirements discussed during calls were sometimes captured only through notes or internal communication, which could lead to missing details or incorrect assumptions during the design phase.

Gong helps solve this by providing complete visibility into actual customer conversations. We can revisit recorded calls anytime to verify requirements such as load conditions, vehicle usage, mounting constraints, and special customer expectations. This reduces dependency on second-hand information and avoids misunderstandings.

Another problem it addresses is lack of traceability. Earlier, if there was confusion during later stages of the project, it was difficult to go back and check what was originally discussed. With Gong, we now have a reliable reference for all key discussions, which helps in better decision-making.

From a practical standpoint, this has benefited me by:

• Reducing design rework caused by unclear or missed requirements

• Improving confidence while finalizing engineering inputs

• Helping in cross-functional alignment between sales, design, and other teams

• Saving time when validating requirements, as I can directly refer to specific parts of conversations

Overall, Gong has made the transition from customer discussion to engineering execution much smoother and more accurate in our truck project workflows. Review collected by and hosted on G2.com.

What I dislike about Google Workspace is that while it is very strong overall, some advanced capabilities can feel limited compared to more specialized tools. For example, certain formatting, automation, or advanced reporting features in Sheets or Docs are not as powerful as dedicated alternatives.

From a UI/UX perspective, although the interface is generally clean, it can sometimes feel a bit inconsistent across different apps, especially when switching between Gmail, Drive, and Docs, which slightly affects the overall flow.

In terms of integrations, while it supports many third-party tools, deeper integrations or more complex workflows often require additional configuration or reliance on external apps, which can add complexity.

Performance is usually reliable, but it can occasionally slow down with very large files or heavy real-time collaboration sessions, particularly in Sheets.

Regarding pricing and ROI, it is cost-effective for teams, but pricing can increase as you scale or move to higher-tier plans with more advanced admin and security features.

Support and onboarding are generally good, but direct support response times can vary depending on the plan, and resolving more complex issues may take longer than expected.

Finally, while the AI features are helpful, they are still relatively basic in some areas and may not always fully understand context or provide highly tailored outputs. Review collected by and hosted on G2.com.

Google Workspace is solving the problem of fragmented communication and disconnected tools by bringing email, documents, storage, calendars, and meetings into one integrated ecosystem. Before using it, working across multiple platforms often created inefficiencies, version control issues, and delays in collaboration.

By centralizing everything in a cloud-based environment, it makes collaboration significantly easier. Multiple users can work on documents in real time, share files instantly, and stay aligned through integrated communication tools like Gmail and Meet. This reduces back-and-forth and ensures everyone is working on the most up-to-date version of any file.

It also solves accessibility issues by allowing work to be done from anywhere, on any device, without relying on local files or manual syncing. This improves flexibility and continuity, especially in remote or hybrid work environments.

Additionally, built-in tools like smart suggestions, automation, and AI assistance help reduce repetitive tasks and improve productivity.

Overall, the main benefit is improved efficiency, better collaboration, and reduced operational friction, which leads to faster decision-making and smoother day-to-day workflows. Review collected by and hosted on G2.com.

It may not have the easiest UI to adapt to, especially for people switching from Gsuite. Other than that, I don’t really see any issues with its performance. The pricing feels fair for what it offers, too. It would be even better if it had seamless Copilot integration to assist users—not only by helping them phrase their text better, but also by providing stronger support for new users as they get used to finding their way around the platform. Review collected by and hosted on G2.com.

It connects with Outlook Mail and Calendar, which helps us keep better track of our day, appointments, and meetings. Review collected by and hosted on G2.com.

Sometimes it feels a bit heavy on my system, especially during longer meetings. Also, some advanced features are not available in all plans, which can be limiting. Customer support is okay, but not always very fast when there’s an issue. Review collected by and hosted on G2.com.

It helps me stay connected with people without needing to be physically present. I use it for meetings, discussions, and occasional collaboration, which makes communication much easier. It saves time and makes it possible to work or connect from anywhere. Review collected by and hosted on G2.com.

Nothing. All I can say is, scorebuddy do the things for us. It helps us summarize everything and meet yje goals. Review collected by and hosted on G2.com.

I think it is the way of solving problems related to our work as a customer support. It helps us achive a quality calls and quality performance. This also helps us enhance ourquality assurance processes, improve agent performance, and ultimately boost customer satisfaction. Review collected by and hosted on G2.com.

The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. Review collected by and hosted on G2.com.

Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. Review collected by and hosted on G2.com.

While the platform is powerful, it can sometimes feel complex and overwhelming, especially for new users. Certain configurations require multiple steps or deep technical knowledge, which can slow down adoption. Additionally, the interface can feel crowded, and performance may lag when handling large volumes of data or custom workflows. I also find that some AI features require additional setup or licensing, which can make the overall experience less straightforward. Review collected by and hosted on G2.com.

Agentforce Service helps streamline and centralize customer support by bringing all cases, interactions, and customer data into one place. It reduces manual work through automation and AI‑driven suggestions, which speeds up case resolution and improves accuracy. The platform also helps ensure consistency across teams by standardizing workflows and providing real‑time insights. As a result, it becomes easier to deliver faster, more personalized support, improve agent productivity, and maintain a better overall customer experience Review collected by and hosted on G2.com.

While Nextiva offers a robust and reliable communication platform, there are a few areas where I feel it could be improved to deliver an even better user experience. One of the main challenges I’ve encountered is the initial setup and configuration process, which can feel slightly complex, especially for first-time users or teams without dedicated IT support. Certain advanced features, like call flows and routing rules, require a bit of a learning curve before they can be fully utilized.

Another aspect is the user interface, which, although functional, can sometimes feel less modern and slightly cluttered compared to some newer communication platforms. Navigating between features like calling, messaging, and analytics is not always as intuitive as it could be, and it may take some time for users to become fully comfortable with the layout.

I have also noticed that occasional delays or minor glitches can occur, particularly in the desktop or mobile app during high usage periods. While these are not frequent enough to disrupt work significantly, they can impact the overall smoothness of the experience.

Additionally, the pricing structure and add-on costs can be a concern for growing teams. Some advanced features are only available in higher-tier plans, which may make it less flexible for smaller organizations trying to scale gradually. Review collected by and hosted on G2.com.

Before using Nextiva, communication in our workflow felt scattered—calls were handled in one system, messages in another, and follow-ups often depended on manual tracking or memory. This fragmentation created small but frequent inefficiencies, like delayed responses, missed context between conversations, and difficulty maintaining a consistent communication standard. Nextiva essentially solves this problem by acting as a single communication backbone, where every interaction—whether it’s a call, message, or meeting—connects into one continuous flow instead of isolated touchpoints.

One of the biggest problems it addresses is the lack of visibility in communication. Earlier, it was hard to track who spoke to whom, what was discussed, or what needed follow-up. With Nextiva, that visibility is built into the system, allowing me to quickly access conversation history, voicemails, and interaction details. This directly benefits me by reducing dependency on manual tracking and ensuring I can respond with full context, which improves both speed and accuracy in communication.

It also solves the issue of inconsistent customer experience. Without a unified platform, responses can vary depending on the channel or the person handling the interaction. Nextiva standardizes this by organizing communication flows and enabling features like call routing and centralized interaction handling. As a result, I’m able to maintain a more professional and consistent approach when dealing with clients or stakeholders, which builds trust and reliability over time.

Another key problem it addresses is time loss due to tool switching and coordination gaps. Instead of juggling multiple apps, I can manage everything from one place, which simplifies my workflow and keeps me focused. This has a direct impact on productivity—I spend less time navigating systems and more time actually engaging in meaningful work Review collected by and hosted on G2.com.

I find it frustrating that there's limited access for some participants. Also, the initial startup was not as straightforward as usual, which was a bit challenging. Review collected by and hosted on G2.com.

I use EvaluAgent to monitor performance, ensure quality and compliance, and provide coaching and feedback. It solves low visibility over customer interactions, inefficient manual QA processes, and compliance risk. I like the automated quality assurance, full coverage, and compliance automation. It saves time, reduces manual work, improves morale, and reduces turnover. Review collected by and hosted on G2.com.

The reporting section could use some improvement. It’s functional, but it lacks the depth and customization that a larger team really needs. Also, I’ve run into occasional bugs in the dashboard—for example, the user creation flow sometimes glitches, or the history section freezes—which can be frustrating from an admin standpoint. Review collected by and hosted on G2.com.

Cloudtalk solves the need for a centralized, cloud-based communication system without requiring complex on-site infrastructure. For IT, that means less hardware to maintain and easier user managment across the organization. It also eliminates the manual work of logging calls by integration directly with CRM tools lik Hubspot- agents and managers get the information they need without extra steps. Overall, it simplifies how the theam communicates internally and whith clients, wich reduces the workload on IT and keeps operations running smoothly. Review collected by and hosted on G2.com.

Need better call and support for web meetings, Along with audio and video well versed and covered. Vidcast seems to be forced on users which is no need for private meetings and org level Video and meetings platform. AI agent need more refinement. Review collected by and hosted on G2.com.

Quick and free setup which is best for smaller teams and fast setup. Also engaging with smaller group of people. Review collected by and hosted on G2.com.

Our service was suspended after a few days, with a request for additional information under KYC. It would have been better to ask for this information up front when the service is provisioned. Review collected by and hosted on G2.com.

Unfortunately, JustCall is not solving any problems, it has caused problems. After a few days of service, they suspended our account. We provided all of the necessary KYC information that was requested. JustCall was too focussed on the domain names that we own and their relationship to the legal entity, rather than resolving the issues on our account. Review collected by and hosted on G2.com.

What I dislike about HubSpot Sales Hub is that some of its more advanced features can become complex to configure, particularly when it comes to automation and customization. While the platform performs well overall, there can be occasional limitations when handling highly specific or non-standard workflows.

From a pricing perspective, costs can increase significantly as you scale or unlock more advanced features, which may make it less accessible for smaller teams or companies with tighter budgets. The ROI is there, but it often depends on fully utilizing the platform’s capabilities.

In terms of integrations, although there is a wide range available, some integrations require additional configuration or third-party tools to work seamlessly, which can add complexity and sometimes extra cost.

Lastly, while onboarding resources are helpful, the initial setup and learning curve for more advanced features can be time-consuming. Customer support is generally good, but response times can vary depending on the issue and subscription level. Review collected by and hosted on G2.com.

HubSpot Sales Hub is solving the challenge of managing sales activities across multiple tools and processes by centralizing everything into one platform. Before using it, it was difficult to keep track of emails, follow-ups, deal stages, and customer interactions, which often led to inefficiencies and missed opportunities.

By bringing all sales activities—communication, pipeline management, automation, and reporting—into one place, it creates much better visibility and organization. This makes it easier to track progress, prioritize deals, and ensure nothing falls through the cracks.

It also addresses the problem of time-consuming manual tasks through automation, such as follow-ups, task creation, and data entry. This significantly reduces administrative workload and allows more time to focus on higher-value activities like building relationships and closing deals.

Additionally, its integrations with other tools help eliminate data silos and keep systems aligned, improving overall workflow efficiency.

Overall, the main benefit is increased productivity, better pipeline visibility, and more efficient sales processes, which ultimately lead to improved performance and better outcomes. Review collected by and hosted on G2.com.

The platform strives to provide a high-quality experience, I can't think of anything I don't about this tool. I haven't experienced anything I haven't liked, it's a great device that helps with your calls. Review collected by and hosted on G2.com.

It has been very useful and accurate, and it has helped us automate our process end to end. The tool serves as a reliable guide and makes it easy for me to track the key points. It also helps the company quickly find the calls we need to review, so we can stay focused on each call. Review collected by and hosted on G2.com.

Sometimes the call quality isn’t very consistent on weak internet, and the setup plus advanced features can feel a bit confusing at first. Review collected by and hosted on G2.com.

It is is mainly solving the problem of complicated and expensive traditional phone systems by giving a simple, cloud-based way to call, message, and manage communication all in one place. It helps me stay connected from anywhere and makes handling calls, messages, and team coordination much easier and faster, which saves time and effort overall. Review collected by and hosted on G2.com.

Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!! Review collected by and hosted on G2.com.

They didn't solve nay of my problems Review collected by and hosted on G2.com.