Call Recording Software

The integration with our legacy Salesforce setup required customized support modifications. There is also a requirement for stronger offline capabilities for the mobile application when traveling. Other than this, the product is great. Review collected by and hosted on G2.com.

The details in the analysis uncover previous hidden signals associated with buyer intent and deal health that have negatively impacted the length of our sales cycles. With this newfound data, we are now able to move our sales cycle duration down about 50 days per deal and increase our win rate by about 25%. The information also provides our reps with clear and actionable coaching resources. Review collected by and hosted on G2.com.

For now no downsides. And if htere where I really would have told you! Review collected by and hosted on G2.com.

I can focus on my client and not being busy scribbling notes on a paper. Which later I need and lost it. Eerthing in my mail which I can categorize. So that is really handy. my clients get als a mail with the summary of our meeting. So they now what to do and they know what to expect from me. Very clear! Review collected by and hosted on G2.com.

I would like to kindly suggest an improvement regarding support response times. At times, operational contingencies may arise that require immediate action, and in those situations, a faster or more prioritized response would be extremely valuable.

Overall, this feedback is shared with the intention of contributing positively, as we genuinely enjoy using the product and see great potential in continuing to grow alongside your platform. Review collected by and hosted on G2.com.

I previously experienced an issue related to billing; however, it was ultimately due to an error on my end. That said, the situation did raise concern, as there was a risk of my phone number being suspended. Fortunately, the matter was resolved with the assistance of your support team.

I would like to mention that I was somewhat concerned about the initial response times when requesting support. I understand operational constraints may exist, and I hope these response times can continue to improve over time.

Overall, I appreciate the support provided and value the service. Thank you for your assistance and continued efforts. Review collected by and hosted on G2.com.

If I had to pick a downside, it can feel a bit heavy at times. There’s a lot of data and features, which is powerful, but it can be overwhelming for new users and takes some ramp-up to use really well. Also, the UI and alerts can sometimes surface too much information, so you have to be intentional about tuning it to what actually matters. Review collected by and hosted on G2.com.

Gong solves the problem of limited visibility into real customer conversations. Instead of relying on secondhand notes, subjective deal updates, or gut feel, it captures what actually happens in calls and turns that into insights teams can trust.

That benefits me by:

Making feedback and coaching more objective and specific

Helping identify deal risks and opportunities earlier, based on real signals

Reducing misalignment between sales, CS, and leadership since everyone can reference the same source of truth

Saving time by surfacing key moments, trends, and patterns without needing to sit through full calls Review collected by and hosted on G2.com.

large operational spreadsheets can slow down when handling heavy data, advanced workflow automation sometimes requires third party integration also , offline capabilities are not as strong as traditional desktop based tools. Review collected by and hosted on G2.com.

it solves communication silos and scattered documentation issues, it centralizes infrastructure runbooks, deployment SOPs, audit records and incident reports in a secure environment, this improves collaboration between Dev, QA , security and operations teams. we have reduces incident responses time, improves documentation quality and enhances compliance readiness, it allows me to focus more on automation and infrastructure optimization instead of coordination gaps. it improves security and access control. with strong admin policies , 2FA enforcement and user management we maintain compliance standards easily. it helps me to focus more on automation, CI/CD optimization and infrastructure reliability . Review collected by and hosted on G2.com.

One thing I dislike about Microsoft Teams is that it can sometimes feel overwhelming, especially with too many channels, notifications, and overlapping conversations. Important messages can easily get buried if notifications aren’t managed carefully.

It can also be resource-intensive and occasionally slow, particularly on older devices. Additionally, the file organization structure—since it’s tied to SharePoint and OneDrive—can be confusing for users who aren’t familiar with how Microsoft’s ecosystem works. Review collected by and hosted on G2.com.

Microsoft Teams is solving the problem of fragmented workplace communication by bringing messaging, video meetings, file sharing, and collaboration into a single platform. Instead of switching between separate tools for email, chat, video calls, and document editing, everything is centralized in one workspace.

This benefits me by saving time, reducing miscommunication, and making collaboration more efficient. I can quickly move from a chat to a video call, co-edit documents in real time, and keep project-related conversations organized in dedicated channels. It also improves transparency within teams, since conversations and shared files are accessible in one place rather than scattered across different apps. Review collected by and hosted on G2.com.

One issue is feature overload. There’s meetings, chat, whiteboard, docs, clips, AI tools, phone, scheduler and more. While that’s impressive, it can make the interface feel crowded. For new users especially, it’s not immediately clear where to go for what.

Another drawback is that chat still doesn’t feel as fluid as dedicated tools like Slack. Threads can get messy, and long-term knowledge management inside chat isn’t great. It works, but it’s not the strongest part of the platform.

There’s also the pricing structure. Some of the more useful features, especially advanced AI capabilities, are locked behind higher-tier plans. For smaller teams, that can feel limiting.

And finally, performance can dip when running larger meetings alongside multiple integrations. It’s generally stable, but it does demand decent system resources.

So overall, it’s not about major flaws. It’s more about complexity and positioning. Zoom started as the best video tool in the room. As it expands into an all-in-one workplace platform, it’s still figuring out how to make everything feel equally polished. Review collected by and hosted on G2.com.

At its core, it cuts down fragmentation. Before, teams juggle a video app, a chat tool, a docs/collaboration tool, calendars, and task trackers. That’s context switching—mental friction, lost time, missed details. Zoom Workplace brings those into one ecosystem. That alone smooths communication and coordination.

It also tackles meeting inefficiency. With things like AI summaries, action item extraction, and searchable transcripts, you don’t have to capture every detail yourself or chase people afterward for what was decided. That means less time rehashing and more time acting.

Real-time collaboration is another area. Whiteboards, shared docs, and chat live together around the same session or workspace, so brainstorming feels continuous instead of disjointed across tools.

For teams spread across different locations or time zones, the persistent history in chats and meetings helps too. You don’t have to repeat context—newcomers can catch up quickly.

The benefit of all this is simpler workflows. Fewer apps to switch between, clearer handoffs between conversation and action, and less “where did we put that?” when you need past context. You save time, reduce friction, and keep everyone aligned without relying on seven different tools. Review collected by and hosted on G2.com.

What I don’t like about Nooks is that it can take a bit of time for new users to get comfortable with the workflow, especially if they’re used to more traditional dialers. Some features and settings aren’t immediately intuitive, which can make onboarding feel slower at first. The pricing can also feel high for smaller teams. And while the platform is powerful overall, having more flexibility around customisations and reporting would make it even more useful for different sales processes and team structures. Review collected by and hosted on G2.com.

Nooks tackles the challenges sales teams face when trying to scale outreach—mainly inefficient outbound calling and limited real-time coaching. Instead of focusing on call volume alone like traditional dialers, it brings calling, collaboration, and performance insights into one platform. That makes it easier to manage conversations while also improving quality. For me, it leads to higher productivity and clearer ways to refine messaging and call strategies through live coaching and analytics. Overall, it adds structure and visibility to outreach, helping teams have better conversations, stay aligned, and deliver more consistent results over time. Review collected by and hosted on G2.com.

The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. Review collected by and hosted on G2.com.

Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. Review collected by and hosted on G2.com.

We don’t have an option to dispute our scores. Review collected by and hosted on G2.com.

Before tools like Scorebuddy, many teams relied on spreadsheets, emails, or ad-hoc notes to evaluate calls and chats, which often led to inconsistent scoring and subjective feedback.

Solution & Benefit:

Scorebuddy centralizes QA with structured scorecards and standardized criteria, helping ensure evaluations are consistent and uniform across the team.

Manual, Time-Consuming QA Processes

Problem:

Manually reviewing interactions and tracking results can be tedious and difficult to scale as teams grow.

Solution & Benefit:

Automated scorecards and workflows help speed up the QA process and reduce the manual effort involved.

Overall Impact

Teams using Scorebuddy often find their QA function becomes more efficient, transparent, and actionable, which can support better agent performance, an improved customer experience, and stronger operational accountability. Review collected by and hosted on G2.com.

The Catch:

The “Salesforce Tax”: It’s expensive, and nearly every “cool” AI feature comes as a pricey add-on that can quickly inflate your monthly bill.

Complexity: This isn’t “plug-and-play.” In practice, you’ll usually need a dedicated admin or a consultant to keep everything running smoothly.

Bloat: The interface is undeniably powerful, but it’s also heavy. It can feel “click-heavy,” and it may run slowly on older hardware.

The Bottom Line: It’s a great fit for large companies that need to scale complex support operations, but for smaller or simpler teams it can easily become “expensive overkill.” Review collected by and hosted on G2.com.

Salesforce Service Cloud eases the headache of fragmented customer data and manual, slow-moving support workflows by bringing every communication channel together into a single “source of truth.” This gives you a true 360-degree view of your customers, so your team can deliver personalized help right away instead of losing time digging through old emails or jumping between disconnected systems. With AI-driven automation and self-service portals, the platform reduces repetitive “busy work” and automatically routes more complex cases to the right experts. In the end, it helps shift your support team from a reactive function to a faster, more efficient operation—leading to quicker resolutions, lower overhead costs, and stronger customer loyalty. Review collected by and hosted on G2.com.

The desktop app could also feel a bit heavy at time compared to lighter communication tools especially on older machines. And sometimes some advance to settings aren't very intuitive and require either documentation or support help. So I guess it could be more easy. Review collected by and hosted on G2.com.

Now everything is centralised which means fewer missed calls faster responses and clearer accountability. For managers, call logs and analytics make it easier to understand call volume and team performance which helps improve customer experience without micro managing. And before using it calls, messages, and customer followups were scattered across different tools. Review collected by and hosted on G2.com.

While EvaluAgent offers excellent functionality, its user interface could be improved to enhance the overall experience, particularly for newcomers or users less familiar with the system. The interface sometimes feels a bit clunky and would benefit from a more modern, streamlined design. Navigating some features requires a few extra clicks, and finding certain data points could be more intuitive. A more polished and user-friendly interface would make the experience even smoother. Review collected by and hosted on G2.com.

EvaluAgent addresses the challenge of efficiently managing and elevating the quality of customer support operations. By providing a centralized platform to assess agent performance, track key metrics, and deliver comprehensive feedback, it ensures that both individual agents and the entire team can continuously improve. At Loveholidays, we have found this particularly valuable, as it streamlines the quality assurance process, reduces manual effort, and delivers clear, actionable insights that boost both customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.

One of the major con of justcall is that the call quality often drops while connecting with our clients also the video conferencing can be better because most of the time we face lagging whenever we do international calls through this tool. Is is a customer support software for a business that can be sustainable for long term. Review collected by and hosted on G2.com.

The integration of one point contacting system for our clients as well as giving them support whenever they need help us in managing our business much efficiently and also create a better supply chain for our services. I would recommended it to all the medium and large businesses because it might not be that feasible tool for them in terms of money. Review collected by and hosted on G2.com.

One downside of Webex Suite is that it can feel complex and overwhelming, especially for new users. The interface isn’t always as intuitive as some competitors. It can also be more expensive for smaller teams. Sometimes performance depends heavily on network quality, which may affect meeting experience. Review collected by and hosted on G2.com.

Webex Suite addresses the challenge of relying on multiple disconnected communication tools by bringing messaging, meetings, calling, and collaboration together in one platform. This reduces confusion and saves time, since everything is integrated within a single workspace. It also supports remote and hybrid work through features such as video conferencing, screen sharing, and AI-powered summaries that help keep everyone aligned. The strong security and compliance controls add reassurance by helping protect business data. Overall, it boosts productivity and makes team collaboration smoother and more efficient. Review collected by and hosted on G2.com.

Pricing can get expensive as you scale. As soon as you start adding more users or unlocking advanced features, the cost rises quickly. It’s a great tool overall, but smaller teams may find it a bit tough on the budget. Review collected by and hosted on G2.com.

One thing I dislike is the pricing structure, especially when scaling the team. The cost is manageable at the beginning, but once you start adding more users and building out a proper sales team, the price can jump significantly in some cases more than 2x compared to the initial setup. Review collected by and hosted on G2.com.

many pages to find what I want and always logging out easily, I need to always be attentive and save what I am doing so as not to lose my file. Review collected by and hosted on G2.com.

Easy handling, only login is necessary every day, sometimes in the middle of use, it is important to always save things to avoid losing them, as the update arrives unexpectedly. But always very good, I recommend it and wouldn't trade it for anything! I tested another platform, and I didn't achieve the same success as with Playvox, I don't intend to switch anytime soon, the other platform I used doesn't have the same purpose as this one. The other platform I used didn't have as much ease of usability as this one. Very modern. It is my main platform for work use, I use it every day. Review collected by and hosted on G2.com.

Always updating the screens for better handling, very illustrative information, and with each update, the information about what was updated appears, the images become more visible. Review collected by and hosted on G2.com.

There are times when communication with customer support can be a bit challenging, especially when addressing more specific or technical concerns. Occasionally, there can also be minor delays or system lags during peak hours. However, the support team is generally patient and approachable, and they do their best to assist. Review collected by and hosted on G2.com.

CloudTalk helps us centralize and manage our customer communications more efficiently. Before using it, tracking calls and monitoring performance was more time-consuming. With CloudTalk’s call tracking, analytics, and integrations, we’re able to respond faster, monitor team performance more effectively, and improve overall customer experience. This has helped streamline our operations and increase productivity. Review collected by and hosted on G2.com.

Sometimes, when I'm on my VPN, it starts to act a little weird. I experience some latency and I have to restart the application and/or sometimes even my entire system. It doesn't happen everyday - but sometimes. I would like it to be more friendly when it comes to allowing the owner of the Zoom session to do more with the tool. Review collected by and hosted on G2.com.

Zoom is so easy to use across our organization and when we meet with clients. Other solutions don't allow what Zoom does. Other solutions don't give us the opportunities that Zoom gives us. Review collected by and hosted on G2.com.

I do not like the question of "did we solve your issue" we are an insurance company claims need adjustments or calls need to be made elsewhere to work to solve things that will for certain be fixed but do to procedure it causes customers to have to technically say no so i think there should a piggyback question "did agent give course of action on how it will be solved then?" so they have the opportunity to expand and say yes he/she fixed/is fixing issues but she needs to call my dr office in the am since when i called bcbs my drs office was closed and he/she will have to call them and get back to me but i have confidence it will be solved. that's my only complaint there needs to be a piggyback question there because, everything isn't black and white, there's gray area. Review collected by and hosted on G2.com.

its helping to pinpoint what customers deem as good customer services, i've found the general consensus is "efficiency, pleasant demeanor and ****knowledge of the solution to their issue***. Review collected by and hosted on G2.com.