Call Recording Software

There isn't much to dislike about Fathom, even the free version, while not nearly as robust as the paid version, and only gives you a general outline of the conversation can be extremely helpful. I love my Fathom account and feel so lucky to live in this time where our meetings can be captured and sent so easily. Review collected by and hosted on G2.com.

It is allowing me to be more present in my interviews and not having to worry about writing down/capturing all the information that I need from candidates. One way that it benefits me is the ability to look back and see what I missed. Sometimes it captures the details so well that I really don't have to worry about jotting things down. Lastly, it benefits the candidates in my ability to accurately capture what they are good at/ experience captured to refer to hiring managers. Lastly, I love that you can send the recording to others. Review collected by and hosted on G2.com.

I have not found too many issue. I think the search feature could use more filtering options but they have continued to update it. Review collected by and hosted on G2.com.

Once you start using Gong, I recommend trying out the different features. There have been many things that Gong offers that I did not know were something I needed. The insights that come from Gong have really improved my sales and ability to be coached. Review collected by and hosted on G2.com.

Gong has helped me with tracking my meetings. One helpful benefit is to be able to relisten and isolate parts of a call. This has been helpful to see what a customer said in a call and not have to rely on my memory or notes. The ability to receive coaching has been great too. I can easily send a clip to my manager without her having to listen to the entire call. Review collected by and hosted on G2.com.

Substrata does, however, have a high learning curve and occasionally exhibts difficulty with extremely subtle emotional cues. In spite of this, giving specific , well-thought-out counsle has greatly increased my ability to complete sales. My approach has changed as a result of Substrata's insights about attitudes, prejudices, and power dynamics; now, I communicate with others with greater confidence and effictiveness. Review collected by and hosted on G2.com.

All things considered, Subsrata is a crucial tool for every experienced dealmaker hoping to succed in challenging sales situations. Review collected by and hosted on G2.com.

for advance analytics, google sheets has performance limitation with very large datasets, more native suport for complex data modeling and stronger data governance controls would be beneficial. Review collected by and hosted on G2.com.

Its streamlined communication, reduced dependency on email attachments, and improved cross team alignement, it helped speed up reporting cycles, improved transparency and made insights more accessible to non-technical stakeholders. its highly reliable and user friendly productivity suite that complements modern data analytics workflow. it enables faster collaboration, better documentations, and more effective communication of insights, making it an essential tool for any data driven organization. Review collected by and hosted on G2.com.

One major drawback of Microsoft Teams is its complex interface, which may feel overwhelming to newcomers. While the platform offers a wide range of features, its layout can be difficult to navigate, especially when moving between different channels and tabs. Review collected by and hosted on G2.com.

My personal experience with Microsoft Teams is that it has fundamentally solved the major headache of communication sprawl by consolidating all our essential work tools. Before Teams, finding a file meant digging through a shared drive, discussing it in a separate chat app, and scheduling a meeting using another calendar tool. Review collected by and hosted on G2.com.

For me, the main issue lies in the complicated pricing structure and the emphasis on adopting an all-in-one platform. Although the bundled offering is robust, expenses can rise rapidly when you need to include essential features such as additional cloud storage or advanced add-ons. If your needs are limited to just a few core components, the platform can feel expensive and somewhat over-engineered. Review collected by and hosted on G2.com.

Zoom Workplace addresses the issue of app fatigue and disjointed communication by bringing together meetings, chat, phone, and documents in one place. Thanks to this centralization, I no longer have to juggle multiple programs just to manage a project. The unified platform, along with the support of AI Companion, genuinely saves me both time and mental effort. Review collected by and hosted on G2.com.

The main thing I dislike is the cost of Sona. I’ve received offers from other companies that provide similar communication support tools for an additional $10–$20 per month, which is much more affordable. Sona is over $800 per year, and that price is difficult to justify—especially for me as someone who is deaf and truly depends on tools like this to handle phone calls and texting with patients. I really love what Sona can do, and I would prefer to stay with Quo, but the high pricing makes me consider switching to another company if I find a more reasonable option. Review collected by and hosted on G2.com.

Quo helps me handle customer disputes and misunderstandings in a structured, professional, and stress-free way. As a clinic owner, I used to lose a lot of time and revenue dealing with issues manually. Now Quo gives me a clear process, protects my transactions, and keeps communication organized so problems don’t escalate. It also gives me confidence when managing difficult situations, especially because I am deaf and rely heavily on written communication. Thanks to Quo, I save time, reduce chargebacks, and can focus more on patient care instead of administrative conflict. Review collected by and hosted on G2.com.

The only thing I don't like is the Spam call blocking; it recognizes and identifies them but doesn't block them permanently. Review collected by and hosted on G2.com.

In my personal case, it helps me that it works very well just with an internet connection, and for me, having a remote job and not being directly in a location, it makes it much easier to communicate immediately with my coworkers, as well as with our clients. I can resolve any assigned task and always stay in communication from anywhere. It allows me to communicate with my suppliers, work team, clients, all within reach, very quickly and easily. Review collected by and hosted on G2.com.

many pages to find what I want and always logging out easily, I need to always be attentive and save what I am doing so as not to lose my file. Review collected by and hosted on G2.com.

Easy handling, only login is necessary every day, sometimes in the middle of use, it is important to always save things to avoid losing them, as the update arrives unexpectedly. But always very good, I recommend it and wouldn't trade it for anything! I tested another platform, and I didn't achieve the same success as with Playvox, I don't intend to switch anytime soon, the other platform I used doesn't have the same purpose as this one. The other platform I used didn't have as much ease of usability as this one. Very modern. It is my main platform for work use, I use it every day. Review collected by and hosted on G2.com.

Always updating the screens for better handling, very illustrative information, and with each update, the information about what was updated appears, the images become more visible. Review collected by and hosted on G2.com.

While EvaluAgent offers excellent functionality, its user interface could be improved to enhance the overall experience, particularly for newcomers or users less familiar with the system. The interface sometimes feels a bit clunky and would benefit from a more modern, streamlined design. Navigating some features requires a few extra clicks, and finding certain data points could be more intuitive. A more polished and user-friendly interface would make the experience even smoother. Review collected by and hosted on G2.com.

EvaluAgent addresses the challenge of efficiently managing and elevating the quality of customer support operations. By providing a centralized platform to assess agent performance, track key metrics, and deliver comprehensive feedback, it ensures that both individual agents and the entire team can continuously improve. At Loveholidays, we have found this particularly valuable, as it streamlines the quality assurance process, reduces manual effort, and delivers clear, actionable insights that boost both customer satisfaction and operational efficiency. Review collected by and hosted on G2.com.

There is little to criticize, but it would be nice to have more language customer support than the 10+ that are available now to meet the needs of our diverse patient population. That being said, the available languages meet our major requirements and the analytics are good enough to provide us with actionable insights on a regular basis. Review collected by and hosted on G2.com.

Voiso helps to overcome the most dangerous compliance and quality assurance issues and automates call scoring and provides detailed summaries. This has simplified our training of agents and has made the experiences of patients more consistent. With a 40 percent decrease in resolution times, we have enhanced patient satisfaction and operational efficiency, enabling us to concentrate on providing high-quality care. Review collected by and hosted on G2.com.

Some boxes are not needed but cannot be removed Review collected by and hosted on G2.com.

Problems Scorebuddy Solves:

Inconsistent Quality Monitoring: Traditional QA processes can be subjective and inconsistent. Scorebuddy provides standardized scoring criteria that ensure every agent is evaluated fairly and uniformly.

Manual and Time-Consuming Evaluations: Evaluating calls and interactions manually takes a lot of time. Scorebuddy automates much of this process, speeding up feedback loops.

Lack of Real-Time Feedback: Without timely feedback, agents can continue making the same mistakes. Scorebuddy helps deliver quicker insights so agents can improve faster.

Difficulty in Identifying Training Needs: It can be hard to spot trends or recurring issues across many interactions. Scorebuddy’s analytics highlight specific areas where agents or teams need coaching.

Limited Visibility for Managers: Managers often struggle to get a clear overview of team performance. Scorebuddy dashboards provide real-time metrics and detailed reports.

Benefits You Could Experience:

Improved Customer Experience: By consistently monitoring and improving agent performance, customer interactions become smoother and more effective.

Increased Agent Productivity and Morale: Agents get clear, actionable feedback and recognition for good performance, leading to motivation and faster skill development.

Data-Driven Decisions: Management can use reliable data to make informed decisions about training, staffing, and process improvements.

Cost Savings: More efficient QA reduces the resources spent on manual evaluations and lowers the risk of costly errors. Review collected by and hosted on G2.com.

There’s not much to dislike, but I’ve noticed occasional glitches with call connections or slight lags when switching between features. Review collected by and hosted on G2.com.

Nooks is solving the challenge of making enough high-quality dials in a day without wasting time between calls. Before, a lot of time was lost in manual dialing, navigating voicemails, and switching screens. Now, the auto dialer keeps me in a steady rhythm and ensures I’m maximizing my call blocks. This has not only boosted my productivity but also increased the number of live conversations I’m able to have with prospects. It helps me stay consistent, efficient, and focused on actually selling rather than managing the busywork of dialing. Review collected by and hosted on G2.com.

The integration between the Salesforce ecosystem and other clouds is not always as simple or included as I expected. Additionally, the initial startup was not very easy; it took about a year to get up to speed and involve all the stores in the data acquisition phase. Review collected by and hosted on G2.com.

It is necessary, at least for the implementation part of the solution, to consult a certified Salesforce partner to use the recommended best practices to avoid future problems. An important aspect during implementation is the choice of the data model to use, and having a clear understanding of which external tools you want to connect via API. The advice, if possible, is to use the Salesforce ecosystem as much as possible to have immediate and secure integrations. For example, by using Marketing Cloud as a marketing tool rather than other tools, data integration is quick and secure, avoiding the exchange of Excel files with sensitive data for data updates. Additionally, it is possible to schedule triggers based on customer behavior by integrating interactions across all systems. With the latest development of Salesforce (CDP), it is also possible to create customer groups that can be used both in Marketing Cloud and on Commerce Cloud using both navigation data and social data. Review collected by and hosted on G2.com.

Unify the customer's information in one place, making everything I need to know easily accessible. Review collected by and hosted on G2.com.

UI/UX Can Be Overwhelming

Limited Customization

Accuracy Variability Review collected by and hosted on G2.com.

1. Scattered Customer Insights

Teams struggle to track what’s said on calls or in emails.

Convin captures and analyzes everything automatically.

2. Lack of Call Visibility

Managers can’t listen to every call.

Convin gives summaries, key moments, and scorecards so you don’t have to.

3. Inconsistent Sales Performance

Hard to spot what top reps are doing differently.

Convin highlights patterns and offers coaching tips based on real calls.

4. Slow Onboarding for New Reps

Newbies usually take time to ramp up.

Convin lets them learn from real examples and feedback right away.

5. Manual CRM Updates

Salespeople forget to log stuff.

Convin can auto-log call details and insights into your CRM. Review collected by and hosted on G2.com.

The thing I dislike about Webex Suite is that it can feel a bit heavy at times. Some features take a while to load, and the interface isn’t always as intuitive as it could be. There are moments where it feels like it’s trying to do too many things at once, which can make simple tasks a bit slower than they should be. Review collected by and hosted on G2.com.

Webex Suite solves the problem of fragmented communication. Instead of juggling separate tools for calls, meetings, and messaging, everything is integrated into one platform. That means fewer apps to manage, smoother collaboration, and less time wasted switching between systems. It keeps communication consistent and makes it much easier for everyone to stay connected and productive. Review collected by and hosted on G2.com.

I find the need for more customizable templates, especially around the AI cases, to be lacking. Having a little more customization would be nice compared to what we have currently. Review collected by and hosted on G2.com.

I use Salesforce Sales Cloud to manage leads and pipeline, ensuring automations for my sales team. It solves the visibility problem over deals and provides tools for automations. It also brings AI capabilities to our workflow, saving time on manual tasks. Review collected by and hosted on G2.com.

I find the user interface of JustCall to be quite outdated. It doesn't have a modern look and feel, which can be disappointing considering the expectations for current software design. Review collected by and hosted on G2.com.

I use JustCall to integrate multichannel business communication, solving issues with voice, SMS, emails, and WhatsApp, enhancing workflow efficiency and connecting with customers through intelligent communication centers. Review collected by and hosted on G2.com.

Advanced workflow setup can be time-consuming during the initial configuration. While the platform is robust, building complex automation rules requires familiarity with the system. Additionally, the analytics suite is strong but could benefit from more customizable reporting options and deeper visual insights for strategic forecasting. Review collected by and hosted on G2.com.

We have seen a significant reduction in response time and a measurable improvement in client satisfaction. Sobot’s automation features decreased manual workloads, allowing our support teams to focus more on high-value interactions. The unified communication experience has also helped us scale efficiently as we expand into new markets. Review collected by and hosted on G2.com.

In general, I think HubSpot lacks an item for micro businesses in all its tiers, particularly for emerging markets. Many wouldn't pay for the license because it takes time to see benefits. Besides that, they have made interface changes due to implementing AI, which at times causes the 'muscle memory' of where certain items are to fail. Review collected by and hosted on G2.com.

I use HubSpot Sales Hub to integrate data between CRMs and manage our sales pipeline, connecting operational tasks. It simplifies by having everything in one place. The automations save time, improve traceability, and add reminders. Its integration with other platforms is excellent. Review collected by and hosted on G2.com.