Call Recording Software

When there is an outage or delay, it can disrupt our reps workflow since they spend so much of their day on the phone. When issues come up, we’ve received rapid support from the team, which we really appreciate. Review collected by and hosted on G2.com.

The Nooks team has always been helpful and open to listening to our feedback. They have been very responsive in adding capabilities, features, and filters our team has requested. Review collected by and hosted on G2.com.

There will be a learning curve since communication intelligence is quite unlike conventional sales analytics.

The team must be educated on how to correctly analyze the signals while not considering the findings as final conclusions.

Moreover, I would like to have some automated prioritization and workflow automation features for large sales companies. In case there are many communications available, the management must find a quick way to understand what should be done immediately. Review collected by and hosted on G2.com.

Substrata brings another dimension of intelligence into our revenue organization’s sales communications.

Our sales team can leverage Q for email to enhance their written communications. Managers can leverage Signals and communication insights for their deal reviews and coaching sessions. The leadership team can leverage Performance & Team Q for gaining insights into overall communications and performance trends. Account teams can leverage their relationship and engagement insights to uncover potential problems.

The most significant advantage is that we can no longer measure the performance of our sales team based solely on their CRM activities, pipeline progression, and revenue generated.

We have another dimension of intelligence regarding how people communicate, build relationships, engage with each other, and how these factors influence sales.

Recommendation: I highly recommend Substrata for B2B sales teams and especially enterprise sales teams, revenue teams, and businesses that have a more complex relationship with their customers. If your sales team requires more intelligence around sales communication, sentiment, engagement, authority, relationships, and performance of their team members, then you should consider Substrata. Review collected by and hosted on G2.com.

Google Meet lacks several of the more complex capabilities found on other video conferencing systems, such as breakout rooms, polis and Q & A. The screen sharing quality in Google Meet might be variable at times. This is especially aggravating if you're attempting to share a presentation or other crucial information. Review collected by and hosted on G2.com.

Google Meet protects your meetings with end-to-end encryption,so you can be certain that your communications are private. Google Meet is alsoquite dependable, and you are unlikely to have lost calls or bad video quality. Even if you're unfamilier with video confrencing, Google Meet is simple to use. The UI is basic and easy, and you can create a meeting in only a few clicks.

Google Meet works in tandem with other Google products including Gmail, Google calender, and Google Driver. This allows you to easily exchange files, collaborate on papers, and keep track of meetings. Review collected by and hosted on G2.com.

While Zoom Workplace does a lot of things right—especially when it comes to standard video and audio stability—there are several genuine annoyances and drawbacks that make using it frustrating on a daily basis:

1. Bloated Interface and App "Feature Creep"

Zoom used to be a lightweight app meant for simple, friction-free video calls. With the rebrand to "Zoom Workplace," they’ve tried to force Team Chat, Whiteboards, Mail, Calendar, and Docs into one app. Instead of feeling like a seamless hub, the interface has become cluttered. Trying to quickly check settings during a live call or navigating between chats and meeting windows often feels unnecessarily complicated.

2. Screen Share & Floating Control Controls Are Clunky

If you frequently present slides or demo software, the floating control panel during screen sharing is a constant headache. The top toolbar hides tabs, covers presentation controls, and blocks the view of the screen. Positioning participant video thumbnails alongside chat and annotation tools often leads to accidentally clicking the wrong controls or accidentally advancing slides.

3. Resource Usage and Laptop Performance

Despite updates, the desktop app can still be remarkably heavy on system resources. Running a long meeting with screen sharing, background blur, and chat open turns laptops into high-heat fans and drains battery quickly. On slightly older computers, it occasionally causes lag or system freezes during large group calls.

4. Fragmented Post-Call Experience & Feature Locks

In-Meeting Chat Loss: Unless local/cloud recording settings are manually tuned to back up chat transcripts, in-meeting links and notes vanish the second the call ends.

Aggressive Upselling: Essential productivity tools—like advanced poll analytics, extended cloud storage, phone system integration, or webinar features—are locked behind expensive add-on tiers or separate monthly licenses.

5. AI Companion / Summaries Miss the Mark

While the built-in AI summary feature is convenient on paper, in practice, it frequently misses nuance. It tends to summarize repetitive side conversations as "key decisions" while failing to capture complex technical points. For teams dealing with detailed technical or legal discussions, you still have to manually re-verify meeting notes. Review collected by and hosted on G2.com.

Zoom Workplace isn't just about video calls anymore; it is designed to tackle the fragmented, high-friction mess that remote and hybrid work often creates.

Here is a look at the specific workplace problems it solves and how those solutions translate into daily benefits:

1. Problem: "App Switching Fatigue"

The Problem: Before consolidated platforms, a typical workday meant juggling five different apps: Slack for chat, Google Calendar/Calendly for scheduling, Loom for quick videos, Miro/Mural for whiteboards, and Zoom for video. Switching context dozens of times a day drains focus and causes information to get lost across platforms.

How Zoom Workplace Helps: It pulls Team Chat, Docs, Whiteboards, Scheduler, and Clips into a single hub.

The Personal Benefit: It saves mental energy. Instead of hunting through Slack or email to find a document link or checking a separate tab to manage calendar slots, everything lives in the same workspace window.

2. Problem: Taking Notes vs. Staying Engaged

The Problem: In fast-moving meetings, you often have to choose between actively participating or frantically typing notes so you don't forget key details and action items.

How Zoom Workplace Helps: The built-in AI Companion handles real-time note-taking, generates automated call summaries, and highlights key action items immediately after the meeting wraps.

The Personal Benefit: You can stay 100% present in the conversation. If you step away for a minute or join late, you can ask the AI assistant to catch you up in private chat without interrupting the speaker. Plus, it saves 10 to 15 minutes of manual recap writing after every call.

3. Problem: Unnecessary Meetings That Could Have Been Asynchronous

The Problem: Booking a 30-minute meeting just to give a quick 2-minute status update or walk through a slide design wastes everyone's time.

How Zoom Workplace Helps: It includes Zoom Clips, a native asynchronous screen and webcam video recorder.

The Personal Benefit: It protects your focus time. You can record a quick walkthrough video, drop the link into Team Chat, and let team members watch it on their own time without clogging up your calendar.

4. Problem: Disconnected Hybrid Collaborations

The Problem: Remote team members often feel like second-class participants during in-office group brainstorming sessions, while in-person meetings often suffer from messy whiteboards that no one transcribes.

How Zoom Workplace Helps: Live persistent Whiteboards and Notes allow everyone—whether calling from home or on a physical Zoom Room touch screen—to draw, post sticky notes, and edit shared documents in real time.

The Personal Benefit: Creative sessions feel far more interactive. You aren't just staring at a grid of faces; you have an active visual workspace where ideas can be edited live and automatically saved for post-meeting follow-up. Review collected by and hosted on G2.com.

I really like all the features of the software Review collected by and hosted on G2.com.

So far I haven't found any problems. Review collected by and hosted on G2.com.

Microsoft Teams struggles with high memory usage and sluggish performance, which slows down overall system speed. Its weak search functionality makes finding specific files or messages difficult, while switching between accounts from different organizations requires disruptive app reloads. Additionally, disorganized notifications and channel clutter make it easy to miss important updates. Review collected by and hosted on G2.com.

Microsoft Teams addresses communication fragmentation, context loss, and operational friction caused by managing separate tools for chat, meetings, and document storage. Before adopting Teams, organizations typically struggled with scattered email threads, siloed file versions, and constant app-switching between standalone chat tools and video conferencing platforms. Implementing Teams consolidates these functions into a single interface, allowing teams to co-author documents in real time, keep conversation histories alongside project files in dedicated channels, and reduce context switching. Review collected by and hosted on G2.com.

There have been times when the UX feels clunky, especially when I’m trying to join a meeting. This is particularly noticeable in my setup, where I use different browser profiles and only one of them supports Fathom. Aside from that, I’d appreciate a guide on how to record your first meeting, along with documentation on best practices, to help orient new users. Review collected by and hosted on G2.com.

Fathom has enabled our organization to centralize meeting recordings, transcriptions, and summaries, while adding a layer of intelligence on top of that data. We recently used Fathom to record interviews as part of our recruitment process, and having everything captured and organized in one place was a lifesaver. We were able to revisit interviews from months ago, quickly search and query for information across multiple recordings, and then use that content for more structured analysis. In addition, we’re using Fathom to record meetings between our business team and external partners and representatives. In those situations, being able to keep a clear summary of the discussion and share it with everyone involved is very transparent, and can prevent cases where people say something in a meeting and deny it afterwards. We’re also planning to integrate Fathom with an internal business platform in order to link meetings and insights with actual leads and progress. Review collected by and hosted on G2.com.

The biggest problems are unreliable Sona transfers and the time it has taken to resolve a confirmed bug affecting customer calls. When Sona transfers customers to our Quo app, it rings briefly and sends them to voicemail before we can answer. Calls are marked “You rejected the call,” even though nobody declined them. We reproduced this on iPhone, Android, and desktop, including with only one device signed in. We opened a ticket on September 19, 2026. On September 25, Quo confirmed in writing that this was a backend bug, not our settings, devices, or network. As of October 15, 26 days after opening the ticket, it remains unresolved with no fix date. We have provided screenshots, specific call examples, and extensive troubleshooting. I also copied the CEO and a VP. Support acknowledges the issue, but I have to repeatedly chase updates, and we still lack a working resolution. Meanwhile, customer calls continue going to voicemail, leaving us to return calls that should have connected directly. Some AI summaries say calls were successfully transferred even when the conversation shows a missed call and voicemail. For a business phone service, reliable call delivery and timely resolution of critical bugs are essential. This experience has made me regret porting our business number to Quo. Review collected by and hosted on G2.com.

We chose Quo primarily to screen unwanted spam and solicitation calls so we could focus on genuine customers. Sona helps filter those interruptions and identify why people are calling. However, legitimate customers also need to reach us reliably. The unresolved transfer bug sends customer calls to voicemail before we can answer, creating extra callback work and undermining the benefit of automated screening. Review collected by and hosted on G2.com.

I’d still like to see more advanced reporting and analytics available directly within the platform. Having more flexibility to build custom dashboards, visualize trends, and drill down into QA data without having to export it and work on it separately would make the reporting experience much stronger. Review collected by and hosted on G2.com.

It helps us in reviewing random Intercom conversations and Freshdesk tickets. We generate a weekly report using the scorecard to improve the overall quality of the Support we offer. Review collected by and hosted on G2.com.

The AI tools need work. Orum's "AI Voice Detection" sounds impressive in a demo, but in practice there's a noticeable lag the system dials multiple lines simultaneously and listens for a split second to determine if it's a human or voicemail, and that delay can cost you the opening of a conversation. Orum Enriched isn't great. The data enrichment features are included in the plan. he quality and accuracy don't match what you'd get from a dedicated enrichment tool. You still end up relying on external data sources to make sure you're calling the right numbers. Review collected by and hosted on G2.com.

It helps me keep track of tracking calls the UI is good and it integrates well with all of my software like outreach. Review collected by and hosted on G2.com.

Some of the more advanced capabilities, such as extended automation rules, advanced reporting, multiple SLA policies and sandbox environments, sit in the higher-priced plans, so costs can climb as your needs mature. Review collected by and hosted on G2.com.

The biggest benefit is accountability and speed. Automated routing and SLA policies make sure issues reach the right person quickly and escalate if they stall, which has noticeably improved our response and resolution times. Canned responses and a shared knowledge base reduce repetitive work, and employees can often find answers without raising a ticket at all.

It also gives us visibility we didn’t have before. Reporting shows ticket volumes, recurring issues and agent workload, which helps with staffing decisions, service reviews and spotting problems early, such as a spike in access or device issues. For IT operations and security, having every request logged and traceable also supports audit readiness and consistent handling of access and incident-related requests. Review collected by and hosted on G2.com.

An advocate can provide accurate information and follow procedures correctly but still receive a lower survey score because of factors outside their control, such as benefit limitations or claim outcomes. Review collected by and hosted on G2.com.

A major goal is improving whether the customer's issue is resolved during the interaction. Internally, SQM recognition programs are tied to "world class calls," where the customer's issue is resolved and the customer reports being very satisfied. Review collected by and hosted on G2.com.

One thing I dislike is that the interface can feel little lag especially when switching between meetings, messaging, it also feels complex to navigate specific item and can take more time to navigate certain settings. Performance is the main issue sometime when handling multiple features at the same time. Review collected by and hosted on G2.com.

Webex Suite helps solve the problem of using separate tools for meetings, messaging, calling and collaboration. Having these features in one platform makes it easier to communicate with teams, share information and manage day to day work. It also reduces the need of switch between different applications and helps keep communication more organized. Review collected by and hosted on G2.com.

Não há nada no SuccessKPI de que eu realmente não goste. Como oportunidade de melhoria, acredito que alguns relatórios e algumas telas poderiam ser mais intuitivos, para facilitar a localização de informações específicas. Ainda assim, considero a ferramenta muito útil para acompanhar o desempenho e a qualidade. Review collected by and hosted on G2.com.

O SuccessKPI tem me ajudado a superar a dificuldade de acompanhar meu desempenho e meus resultados de forma clara e organizada. Para mim, isso traz mais transparência sobre as minhas métricas, facilita a identificação e a compreensão dos pontos de melhoria e contribui diretamente para o meu desenvolvimento profissional. Além disso, ter todas as informações centralizadas em um só lugar torna o acompanhamento mais prático e eficiente no dia a dia, sem precisar buscar dados em diferentes fontes. Review collected by and hosted on G2.com.

The platform is primarily geared toward contact centre operations, so it isn’t a substitute for tools used to monitor servers, manage incidents, or track IT service requests. How much value it delivers really depends on the type of support environment the organisation runs. I’d also want the reporting to slot into existing operational reviews and routines, rather than creating extra work for the team. Review collected by and hosted on G2.com.

When a support team keeps receiving the same kinds of complaints, it can be hard to spot the underlying pattern if you only look at cases one by one. Observe.AI helps analyse conversations and surface recurring issues that deserve closer attention.

This can be especially useful for customer-facing support teams, where service quality and communication are part of the operational targets. That said, for core IT service management work—such as incident prioritisation, change management, and infrastructure monitoring—a dedicated ITSM or observability platform would be more directly relevant. Review collected by and hosted on G2.com.

Creating reports isn’t the easiest. I usually have to ask my rep to create the report for me, and sometimes the report doesn’t even pull up when I try to access it. Review collected by and hosted on G2.com.

The workflow visualizations have been really beneficial for me, especially because I use them during coaching and training sessions. Review collected by and hosted on G2.com.

At times, I’ve run into crashes or generally buggy days, but that’s honestly to be expected when you’re working with any recording platform. Review collected by and hosted on G2.com.

Over the years, they’ve evolved in a way that now covers almost all of my podcasting needs. I can do pretty much everything from one platform, and I really love that. Review collected by and hosted on G2.com.

The peculiarities and restrictions of each messaging channel (number of characters, media support, and so on) should be learned by agents. interface cues help Voiso deal with this fairly well. Review collected by and hosted on G2.com.

Prior to Voiso, we used to have a disjointed and annoying customer experience. When channels changed, customers kept repeating themselves, and our agents appeared incompetent despite the fact they just lacked context, we would have lost conversation history. Our customers were not happy, and we were using different platforms that did not communicate with each other. The omnichannel solution offered by Voiso was the light switch. Customers were suddenly visible in all interactions irrespective of channel. The time it took us to resolve an issue decreased by 38 percent since the agents no longer had to ask the customers to repeat the information. The score of customer satisfaction rose by 25 points. Review collected by and hosted on G2.com.

Meeting scheduling can't route prospects by location, even on higher tiers. A round-robin page only splits meetings evenly, so we built a routing form in front of three separate links to get territory-based booking. Some automation behaviour is also surprising. Switching on a workflow doesn't enrol records that already match, and the existing ones need a separate manual step. Review collected by and hosted on G2.com.

Sales Hub gives us one shared view of every deal through staged pipelines with win probabilities, so leadership and reps see the same status. Meeting links with territory routing and round-robin remove scheduling back-and-forth for discovery calls. Workflows automatically nurture stalled and closed-lost deals, so follow-up doesn't depend on anyone remembering. Because sales sits in the same portal as onboarding and delivery, a client's record carries through without retyping. Review collected by and hosted on G2.com.

While EvaluAgent is widely appreciated for streamlining quality assurance, real-world user feedback still points to a few areas where the platform falls short. I’ve often found that the navigation can feel clunky and outdated, with extra clicks needed to locate specific data or adjust date-range filters. I also ran into rigid reporting and filtering limitations when trying to isolate metrics for particular teams or messaging channels, and I’ve occasionally experienced unreliable automated system email notifications. Review collected by and hosted on G2.com.

In my role in loveholidays email support, EvaluAgent addresses a critical issue: fragmented, slow, and subjective quality assurance. It removes the guesswork from evaluating complex travel inquiries. In an environment where our email threads often include detailed booking changes, hotel policies, and cancellation rules, EvaluAgent automates conversation queues and assesses interactions consistently using targeted AI scorecards. This helps me directly by replacing random or biased reviews with fair, transparent feedback across all my email support cases, while also giving my team leads the clear insights they need for more tailored 1-on-1 coaching. As a result, I receive clear guidance that helps me refine my communication, keep on top of travel policies, and improve my service quality without feeling micromanaged. Review collected by and hosted on G2.com.