Appointment Tracking Software

I think pricing is a little expensive and there are so many features I don't need or use. Would be nice to have a cheaper tier. I wish customer service was more helpful. When I reached out about a problem earlier this year, no one could help me. I had a transcript for a call but not the recording itself which no one could explain to me how that was possible. It was a very annoying and time consuming situation. Lastly, the interface gets updated often and things keep moving around. Calendly was more more intuitive 3-5 years ago. Review collected by and hosted on G2.com.

Just making scheduling easier and more seamless. Review collected by and hosted on G2.com.

There are a few features we don't use because they would be more useful for larger teams, so it can feel like there are more options than we actually need. Review collected by and hosted on G2.com.

The core need was finding a better way to manage the office where most people aren't assigned permanent desks. Archie has helped us move away from fixed seating without creating chaos / friction with our teams. People reserve what they need, meeting rooms are easier to keep track of... it's good! Review collected by and hosted on G2.com.

My biggest frustration with Gable is the early check-in reminder. The reminder usually hits while I'm commuting, so I forget and lose my reservation. GPS-based reminders that trigger once I arrive at the office, or get within a certain proximity of the office would be cool. Review collected by and hosted on G2.com.

Gable solves the problem of not knowing whether a desk will be available when you go into the office. Instead of showing up and hunting for a spot, reserving one takes the uncertainty out of the commute.

Because I work remotely and only come into the office occasionally, I don't use Gable as often as someone who's in several days a week, so the day-to-day benefit for me is smaller. When I do go in, though, having a guaranteed desk is helpful. Review collected by and hosted on G2.com.

The agent needs ongoing tuning. Some visitors use it for off-topic or work-related questions with no buying intent, so you need to set up guardrails and monitor early on. Junk conversations can also flow into your marketing automation platform, so plan for filtering on your side. Review collected by and hosted on G2.com.

We use Qualified as an AI SDR to engage website visitors in real time, qualify them, and route known leads and prospects toward the right next step. Within the first few days we saw hundreds of conversations, a meaningful share from known leads. It gives us visibility into website intent that we didn't have before. Review collected by and hosted on G2.com.

I wish there were a way to test automations by creating fake events. I can test them by scheduling something through the booking link, but I don’t want to confuse my boss or make him think a real event has actually been scheduled. Review collected by and hosted on G2.com.

We used to go back and forth with clients trying to find a good day and time to meet or have a phone call. If a client takes a day or so to respond, it can end up taking quite a while to get something on the books. I also like that the client can receive an email or a text to confirm they’re still able to make the appointment, which helps reduce no-shows and prevents people from forgetting they scheduled it. Review collected by and hosted on G2.com.

Sometimes the UI/UX feels cluttered when switching between chat, meetings, and phone. Integrations with some LMS platforms are missing, which makes posting recordings manual. Performance dips on older laptops during big group calls. Pricing for Pro is a bit high for students without discounts. Onboarding could explain AI features better. I didn’t know smart recordings existed until weeks later. Review collected by and hosted on G2.com.

Zoom Workplace solves the problem of scattered tools for classes, group projects, and notes. With good UI/UX, I can jump between chat, calls, and recordings easily. Integrations with Calendar and Slack keep everything in one place. Performance is steady, so long study sessions don’t crash. Pricing works for my budget, and onboarding was smooth. AI features like transcripts and summaries save me hours when revising lectures. Review collected by and hosted on G2.com.

The downsides of using Visitly are how clients are connected. It's difficult to ensure that clients are regularly attached the same profile. It makes QA/QC on the backend incredibly difficult. There's a struggle to verify that variations of one client's name is the same person. I wish there was a key or identifier available to ensure nicknames were attached to one person. I'm not sure realistically what that would look like. Review collected by and hosted on G2.com.

Visitly streamlines attendance processes by not forcing clients to consistently reshare information they've already provided to us. It also makes quickly compiling attendance data remarkably easy. Review collected by and hosted on G2.com.

There are no downsides of using iLobby as it assisted our processes greatly! It was was extremely easy to add people into the system and easy to preregister guests in the event of a group meeting. Review collected by and hosted on G2.com.

The iLobby system helps us to ensure visitors check in, are given a name badge and read and conduct the necessary GMP and Safety training required of our facilities. We are also looking into adding a safety video for guests to watch at their arrival! Review collected by and hosted on G2.com.

One area where I think MS 365 could improve is the integration and support of Copilot across the different applications. Sometimes it works really well and helps me get things done quickly, but other times it fails. When that happens, it can actually reduce efficiency instead of improving it, even though it has only happened to me a few times. Review collected by and hosted on G2.com.

Basically, MS 365 helps me manage the administrative and presentation side of my projects. Much useful when I am handling multiple client projects because it gives me a consistent workflow for managing all documentation and communication. Review collected by and hosted on G2.com.

It took me a little while to get used to the form’s editing functions, especially figuring out where to connect and integrate with my OneDrive. The AI feature is nice and helpful, but it doesn’t really give me a way to understand or resolve an issue myself—it mostly just fixes it. I can see how that’s a good feature for most people, but for me, I’d prefer to know what actually resolved the issue so I can learn from it. Review collected by and hosted on G2.com.

Automation is everything in the print world—it’s all about streamlining processes. When a customer fills out the form, they feel involved in the process, which I really like. Once the form is completed, it drops straight into my OneDrive along with the customer files. That workflow is awesome. Review collected by and hosted on G2.com.

I like everything about it. I like all of its features. Review collected by and hosted on G2.com.

Cal ID solves the hassle of manual scheduling, endless back-and-forth, and fragmented meeting management. Instead of spending time coordinating availability through emails or messages, it automates the booking process by syncing calendars, managing time zones, sending reminders, and handling rescheduling automatically.

For me, this boosts productivity and saves a significant amount of time, especially when I’m managing client meetings, demos, interviews, or team coordination. It also feels more professional for clients, since they can instantly book an available slot without delays. Features like workflow automation, integrations, and team scheduling further streamline operations and help reduce missed meetings and scheduling conflicts. Review collected by and hosted on G2.com.

The app seems to log out quite a bit. Sometimes I walk by the iPad, either in the morning or the middle of the day, and notice that we've been logged out. It might be an iPad update or something unrelated to the reception app, but I do find myself having to relog in from time to time, which would not be ideal if a guest came and they couldn't access it. Review collected by and hosted on G2.com.

The Receptionist saves us an entire salary and is convenient for connecting with the right people quickly via email or text. It's easy for visitors to use and alerts staff seamlessly. Review collected by and hosted on G2.com.

The only con with Kastle is their price. They are a bit on the pricey side but overall, they cover all aspects of security and their personal touch is appreciated. I mentioned the support before - the support is top notch. Review collected by and hosted on G2.com.

Kastle is assisting us with entry security for staff, visitors, and guests. We have solutions that are unique to staff but more intensive for guests. We have monitoring located throughout the building for safety purposes. We have a dvr that records up to 1 month back for security purposes. The system is critical to offering our employees and the company peace of mind when it comes to security. Review collected by and hosted on G2.com.

Their support is bad. There is a recent webhook issue with their API and the call identifier was not passed from their end. I've raised and followed-up with the issue multiple times. There is no follow-through on the matter and updates on whether the issue is resolved.

As you can imagine, the call identifier is important for me to use in my downstream automation and without that, everything breaks. The team is not professional in resolving the issue for me or know the severity of it all.

When followed-up again, their reply to me was "Can you test it out now?" or "These things take a bit of time but we will update you as soon as we line it up. It's been 19 hours since I reported the issue".

And I had to be the one who proactively followed-up with them. Until now I still did not get an updated. Review collected by and hosted on G2.com.

Flexible scheudling needs for my team Review collected by and hosted on G2.com.

The pricing tiers bundle a whole suite of apps, so even if I only need one very specific tool, I’m still presented with options for tools I don’t use right away. It also takes an afternoon to disable the unused modules in the admin dashboard, just to keep the workspace minimal for client-facing staff. Review collected by and hosted on G2.com.

It solved our vendor risk headaches. Instead of going through lengthy security audits, DPAs, and compliance questionnaires for multiple disconnected SaaS vendors, we now have one secure platform. The cost per seat gives us an immediate return on investment compared to enterprise-tier plans from tools like Zoom and Calendly. Review collected by and hosted on G2.com.

My biggest frustration has been customer support. I’ve had issues that required conversations stretching over several days just to get resolved. When you’re running a busy salon business, you don’t have time to wait days for answers or go back and forth trying to resolve a problem. More timely and consistent communication would make a tremendous difference.

I’ve also experienced ongoing connectivity issues with the card readers. They frequently lose their Wi-Fi connection or go offline multiple times throughout the day, which can be incredibly frustrating when you’re trying to check out clients efficiently. Review collected by and hosted on G2.com.

GlossGenius gives me a booking platform that is tailored specifically to the beauty industry. It simplifies appointment scheduling, keeps my client information organized, and creates a more professional booking experience for my clients.

Despite the frustrations with customer support and card reader connectivity, I genuinely prefer GlossGenius over Square. The salon-specific features and ease of use make it a better fit for my business. With improvements in technical reliability and customer service, it could be an exceptional platform across the board. Review collected by and hosted on G2.com.

There's nothing that disappoints me about weight while I feel like it's a program that works really well. It helps me to be able to communicate with our customers and our clients very well. Review collected by and hosted on G2.com.

Wait while is solving an issue that it's making it more easier for us to be able to talk with clients right then and there to be able for them to message us when they are here for their appointment. It's helping us build a better communication with our clientele, and also to be able to have them be also in charge of scheduling their own appointments. Review collected by and hosted on G2.com.

The reporting features meet the basic requirements, but I’d like more flexibility when exporting data for financial analysis. It would also be helpful to have additional options for comparing occupancy trends across different time periods, so the insights are more useful when it comes to budgeting. Review collected by and hosted on G2.com.

One ongoing challenge in financial planning is pinpointing where the company might be spending more than necessary. With PULT, we have clearer visibility into office attendance and space utilization, which directly supports decisions around rent, facilities, and other workplace-related expenses. Instead of relying on assumptions, we can look at real usage patterns when evaluating office costs. As a result, our budgeting conversations are more informed, grounded, and practical. Review collected by and hosted on G2.com.

Syncing availability to Google Calendar would be a great plus! Review collected by and hosted on G2.com.

Qminder helps us track sign ins for students, which gets us baseline data even without logging our notes - it's also allowing us to stay in our offices to have students called to us when the display indicates, so we can get more work done. Review collected by and hosted on G2.com.

I'd like better control over the look and feel of the booking page. Colleagues using Calendly seem to be able to create a much more customized look with respect to fonts, font sizing, etc. Review collected by and hosted on G2.com.

I find TidyCal lets my clients and partners easily book time with me, integrates with my Google Calendar and Zoom, and allows for joint bookings with its Agency plan. This streamlines my scheduling process. Review collected by and hosted on G2.com.