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HelmBot Reviews & Product Details

HelmBot is cloud based software built for easily running your customer appointments, and many other parts of your business as well. Created by a team of wellness center owners, HelmBot is designed based on the real world needs of a brick-and-mortar, service-based business. Find out how HelmBot can help you run your business more efficiently by scheduling a live, one-on-one tour with one of our highly praised, much loved support specialists. They'll be your ongoing guide as you explore our system and dive into the depths of what it has to offer. Click the 'Request a Demo' button on this page, or visit our website, to get started. All HelmBot plans come with a full suite of features to help you save time and bring in more appointments: client scheduling, point-of-sale, staff management, marketing automation, gift cards, waivers, and a whole lot more.

Seller

HelmBot

Languages Supported

English

Product Description

Software for Appointments & Business Management. HelmBot is designed to save time and bring in more appointments every single day. Classes, practitioner & non-practitioner services, point-of-sale, staff management, marketing automation, and a whole lot more.

Overview by

Graham Talley

Pricing

Pricing provided by HelmBot.

Free Trial

Per Month

1 - 2 Bookable Spaces

$95.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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HelmBot Media

Customers and staff can schedule appointments easily from any device.

Robust CRM tools allows you to see every everything a customer does: all of their appointments, purchases, notes, communication logs, and more.

Automatically send out emails and text messages. Remind people of their appointments and reach out to them afterwards to encourage them to return.

Customers can easily schedule group classes with the same intuitive interface they use to find and book their appointments.

Run sales seamlessly from any device. Take credit cards (and any other payment method) in-shop or on the go.

Easily manage multiple groups of physical and digital gift cards. Customers can purchase gift cards online, and have them emailed to recipients at a date/time of their choosing.

HelmBot Reviews (19)

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Reuben R.

Small-Business (50 or fewer emp.)

9/3/2023

"Highly recommend Helmbot"

5/5

What do you like best about HelmBot?

For the past few months, we've implemented Helmbot at Uplift Float Centre, and it has truly revolutionized our operations! Our customers have provided exceptional feedback, highlighting its user-friendly booking process. This has led to a noticeable decrease in the volume of phone calls we receive from customers seeking assistance compared to our previous software.

The onboarding and setup with Helmbot went seamlessly, thanks to their excellent support.

As we continue to expand our business, we're thrilled to know that Helmbot will remain adaptable and capable of meeting all our future requirements. Review collected by and hosted on G2.com.

What do you dislike about HelmBot?

There's very little we could fault with Helmbot, however, we would love to see more customisation on the customer-facing booking system, It's nice enough, but some more styling options would be great.

We would also love to have the ability to style the automated emails, add our logo and some colours etc. Review collected by and hosted on G2.com.

Craig R.

Owner/General Manager

Small-Business (50 or fewer emp.)

4/13/2022

"Not just the perfect solution for Flotation Therapy Centers!"

5/5

What do you like best about HelmBot?

We enjoy how this is tailored to a float center. The extra tools to help with the behind the scenes things such as employee scheduling, room measurement tracking, etc is phenomenal. Customer service is tremendously prompt and efficient and is open to ideas and suggestions. Review collected by and hosted on G2.com.

What do you dislike about HelmBot?

The price. It's still a crazy value, but like any business owner, wish it was a bit cheaper. Instead of a flat fee per "room", I'd like to see it tiered a little less for each indivudual room they bill for. Mind you, this is just me trying to save as much $$$ as possilbe, and it's worth what they charge regardless. Review collected by and hosted on G2.com.

Melissa V.

Owner

Small-Business (50 or fewer emp.)

5/11/2022

"The Support I Never Knew I Needed..."

5/5

What do you like best about HelmBot?

Their customer service team is excellent and my customers have an easy time booking appointments online. Review collected by and hosted on G2.com.

What do you dislike about HelmBot?

Needs better reporting tools (especially for products) and wish it had more AI functionality that could help me fill my slower times and days. Review collected by and hosted on G2.com.

Recommendations to others considering HelmBot:

Customer service is excellent and they go above and beyond.

If you have multiple services you offer, Helmbot allows your customers to view all of them in one screen and makes it easy for them to book additional services. Review collected by and hosted on G2.com.

What problems is HelmBot solving and how is that benefiting you?

We didn't realize we were losing customers when we had MindBody Software. Customers would get frustrated and stop the booking process.

Now customers have an easy time booking and seeing all of our available services that our cross-selling services has increased a lot! Review collected by and hosted on G2.com.

Andrew L.

Owner, GM

Small-Business (50 or fewer emp.)

2/12/2022

"Simply the BEST"

5/5

What do you like best about HelmBot?

Incredibly intuitive to use. The team is constantly improving and adding new features. They're quick to respond to feedback and questions, and take a collaborative approach in solving issues. Made for float centers, by a team who knows float centers. I have no doubt they will crush it as Helm branches out into related wellness industries as well. Review collected by and hosted on G2.com.

What do you dislike about HelmBot?

There are a few features I'd love to see added for streamlining marketing and other processes in the future, but I'm sure we'll get there! The Helm team is constantly improving things! Review collected by and hosted on G2.com.

Recommendations to others considering HelmBot:

Schedule a tour! You'll love it at first sight! Review collected by and hosted on G2.com.

What problems is HelmBot solving and how is that benefiting you?

Booing software is crucial to an appointment-based business. The interface is intuitive and allows us to provide excellent service to our customers, without slowing us down. The reporting is great, and there are a myriad of features that we utilize that you can't find anywhere else (internal reference guide, logbook, maintenance log, task generators). Other booking software we've used in the past has been clunky and does not offer any of these additional features. Review collected by and hosted on G2.com.

Jennifer G.

Owner

Small-Business (50 or fewer emp.)

8/9/2021

"I tell everyone!"

5/5

What do you like best about HelmBot?

The helpful little yellow question marks Review collected by and hosted on G2.com.

What do you dislike about HelmBot?

Organizing my GUIDE topics and entries is not an intuitive process leaving my Guidebook a jumbled mess. I would love a way to export the topics and rearrange them in a logical order before bringing them back into HelmBot. Review collected by and hosted on G2.com.

What problems is HelmBot solving and how is that benefiting you?

TASKS. It is so nice to have a place to note one time or reoccurring jobs we need to get done. Being able to assign these tasks to individuals or simply place on the job board for anyone to accomplish is amazing, not to mention the scheduling. Maybe this is a one time need or something that needs done every other Tuesday, no problem, that's doable! I am able to quickly jot down some notes about how the task needs to be accomplished, this is handy and saves time when you are not having to track someone down and verbally guide them step by step. The Team now has a chance to process the information and ask questions as needed giving us both room to grow and develope. Review collected by and hosted on G2.com.

Amy H.

Owner/Operator

Small-Business (50 or fewer emp.)

8/9/2021

"Simply put, I could not run my businesses without HelmBot."

5/5

What do you like best about HelmBot?

The thing that I like the most about HelmBot is that it is continuously improving. Anytime I've submitted a question, needed help, or had a feature idea, the team is always quick to respond and provide solutions. Review collected by and hosted on G2.com.

What do you dislike about HelmBot?

There's very little that I dislike about Helmbot because improvements constantly happen. Review collected by and hosted on G2.com.

Recommendations to others considering HelmBot:

You won't be disappointed, Helmbot does everything you need it to, and if they don't offer a feature, it's because they're working on it for the next update. Review collected by and hosted on G2.com.

What problems is HelmBot solving and how is that benefiting you?

Helmbot has helped me to streamline processes at both of our spas. We use the (searchable!) Guide to document all procedures and assist with training new employees. We use the Projects to manage everything from daily operations and our weekly deep clean to marketing and administrative procedures. HelmBot's automations and task generators keep everything moving and helps me feel confident that nothing is slipping though the cracks! Review collected by and hosted on G2.com.

Theresa H.

Owner

Small-Business (50 or fewer emp.)

5/6/2022

"Fantastic Customer Service"

5/5

What do you like best about HelmBot?

As it is built by floating people for floating people it is uniquely tailored for floating businesses. The system is very user friendly and their customer service is exemplary Review collected by and hosted on G2.com.

What do you dislike about HelmBot?

I'm yet to come across a feature that I don't like! I've been using the system for about 8 months and I love it Review collected by and hosted on G2.com.

RJ K.

Owner

Small-Business (50 or fewer emp.)

5/6/2022

"This is the best spa/salon software available."

5/5

What do you like best about HelmBot?

The team is incredibly responsive for help Review collected by and hosted on G2.com.

What do you dislike about HelmBot?

I wish that there was an easier way to create bundled appointments with two or more services at a special package price. Review collected by and hosted on G2.com.

Recommendations to others considering HelmBot:

They have a demonstration service too and you can test it out with a fully functional dummy acct Review collected by and hosted on G2.com.

What problems is HelmBot solving and how is that benefiting you?

A very easy and intuitive booking system for my customers. It has help me massively increase my revenue. The gift certificates are so easy to buy too. Review collected by and hosted on G2.com.

Marshall H.

General Manager

Small-Business (50 or fewer emp.)

10/20/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Incredibly useful and versatile software that makes running a business much easier"

5/5

What do you like best about HelmBot?

HelmBot is easy to use, and easy to learn how to use. Once I started using it, it became indispensible. It can do an enormous number of things, from scheduling and task management to exporting sales reports. And the support staff are fantastic; they are always quick to respond to questions and provide help. They are also constantly adding new functions and upgrades.

Our customers also use the helm and we have not gotten one complaint about it being difficult to use. Review collected by and hosted on G2.com.

What do you dislike about HelmBot?

I don't dislike anything about HelmBot. I find HelmBot incredibly useful, but I feel like there are functions I don't even know about, so some beginning and advanced tutorial videos would be helpful. Review collected by and hosted on G2.com.

What problems is HelmBot solving and how is that benefiting you?

HelmBot keeps me organized and on track when there is way too much stuff to keep track of. It combines scheduling, point of sales, record keeping, task management, messaging, inventory, customer feedback, auto-emailing, and much more. I use it to run a float tank center but I feel like HelmBot could be helpful for running almost any type of business or organization. Review collected by and hosted on G2.com.