Qminder Reviews & Product Details

I genuinely appreciate how Qminder significantly enhances the organization of our everyday company operations. The system is adept at keeping meticulous track of who enters and the sequence of their arrival, which is crucial for maintaining a structured environment. I find the capability to monitor those checking in immensely beneficial, as it helps me understand how many people we have assisted throughout the day, providing a clear picture of our productivity and service efficiency. The user-friendly nature of Qminder made the initial setup very simple, which was a welcome relief and allowed us to integrate it seamlessly into our operations. Review collected by and hosted on G2.com.

I wish there was a way to assign a customer in the queue to a specific client. Sometimes, when an associate is actively working with a customer, they forget to claim the customer in the queue. Allowing us to force-assign customers would help free up the waiting queue and more accurately represent our workers' workload. Review collected by and hosted on G2.com.

It allows me visibility to see the amount of customers that visit my branch on a daily basis. Review collected by and hosted on G2.com.

The only thing I dislike about Qminder is the customer complaints I receive for having to sign in before we are able to serve them. Review collected by and hosted on G2.com.

It helps our company with communicating with customers. Especially when a lot of the issues are not needed for customers to be in office. It's very easy and user friendly. The support chat is also very helpful. The company I work for uses it every single day, all day. It literally makes our day goes so easy. Our customers love it and how easy it is on their side. It just shows up as a regular text message. Review collected by and hosted on G2.com.

Lately there have been a lot of glitches when switching screens or trying to switch to different clients. It causes us to have to refresh the page or completed exit out and re bring it up. Review collected by and hosted on G2.com.

I like that the calling screen of Qminder is large, which makes it easy for families to see if they are in the wait queue or if they are actively being called. This visibility is crucial in managing expectations and providing a sense of control to the customers. I love that Qminder also sends personal notifications to the families' phones. Since everyone is constantly on their phones, this feature ensures that no one misses important updates about their position in the queue or when it’s their turn. This dual notification system, both on a large screen and via personal devices, enhances the overall customer experience by providing timely and accessible information. Review collected by and hosted on G2.com.

I would love if Qminder could separate the intake questionnaire question for the patient's full name into separate fields for first names and last names. Families often just put in one name, and this, combined with date of birth typos, sometimes results in not finding the patient or requiring rework. Additionally, I would like for the names on the checked-in list to be visibly displayed as 'checked-in,' with a separate side showing 'get in line/names being served.' Families often do not know what their names on the TV mean, whether they are waiting or being called. Review collected by and hosted on G2.com.

I love Qminder's user-friendly interface, which makes it really easy for me to navigate and manage queue management tasks at the credit union. The ability to organize incoming members based on their needs and monitor their waiting times is essential for efficiently managing the flow of clients. Additionally, I find the feature that allows me to quickly assign people to specific employees particularly beneficial as it streamlines the process of directing clients to the right personnel. The initial setup was very easy, which is important to me as it minimized any downtime and learning curve when we started using the software. Overall, Qminder ticks all the boxes for efficient queue management, which is reflected in my willingness to recommend it with a perfect score of 10. Review collected by and hosted on G2.com.

I have no dislikes about Qminder. Review collected by and hosted on G2.com.

I find Qminder incredibly valuable in streamlining my work due to its impressive quickness, which resolves issues effectively and ensures smooth operations. Everything about the system stands out to me, as it creates a seamless and inclusive user experience. I particularly appreciate how easy it is for customers to log in, which enhances the overall user satisfaction and efficiency of our services. Additionally, the initial setup of Qminder was easy, which eased the transition process for my team and supported a quick start to utilizing its features. Review collected by and hosted on G2.com.

I find the aspect of asking too many questions with Qminder as something that doesn't work well for me. Review collected by and hosted on G2.com.

I appreciate Qminder's ease of use, which makes managing customer check-ins at my workplace straightforward and efficient. The simplicity and orderliness of its interface contribute significantly to a hassle-free experience. Additionally, the initial setup process was extremely simple and streamlined. I could easily sign in with my company ID and begin using the service without any complications. Review collected by and hosted on G2.com.

Nothing comes to mind Review collected by and hosted on G2.com.

The ease of using Qminder is very user friendly. Review collected by and hosted on G2.com.

Allowing the person being called on the screen to see text saying "you are being called..." Review collected by and hosted on G2.com.

Accuracy with keeping track of customer. Review collected by and hosted on G2.com.

Nothing is wrong with the application, no errors. Review collected by and hosted on G2.com.

It works great to queue customers and get them taken care of in order and promptly Review collected by and hosted on G2.com.

Nothing. Works great. Really enjoy using it every day. Review collected by and hosted on G2.com.