# Qminder Reviews **Vendor:** Qminder **Category:** [Queue Management Software](https://www.g2.com/categories/queue-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 244 ## About Qminder Qminder is the leading in-person service platform that helps brick-and-mortar organizations manage appointments, walk-ins, and queues with structure, clarity, and data-driven insights. Built for public sector agencies, healthcare providers, and retail teams, Qminder modernizes front-desk operations while improving the visitor experience. From self-check-in to post-visit feedback, Qminder delivers full visibility into every in-person interaction. With Service Intelligence tools, teams can track live service data - like wait times, volumes, and staff activity - while two-way communication and real-time alerts help reduce confusion and no-shows. Why Qminder? \* Quick onboarding - launch in under a week \* Flexible setup - tailored workflows and APIs \* Better visibility - monitor and optimize in real time \* Reduced manual tasks - eliminate paper, spreadsheets, and guesswork \* Loved by teams - easy to use, easy to scale Built for brick-and-mortar industries Qminder powers service operations for: \* Government offices and public agencies \* Hospitals and healthcare networks \* Retail chains and customer service centers \* Banks and financial institutions \* Universities and student service departments Key features to support every part of the in-person service experience For your visitors - make every visit feel smooth, informed, and frustration-free: \* Visitor website with branded UX \* Appointment scheduling \* Virtual and physical check-in for visitors \* Two-way messaging and visitor notifications \* Feedback collection and satisfaction tracking For your service teams - equip staff with the right tools to stay organized and in control: \* Walk-in and queue management \* Real-time dashboards and role-based clerk tools \* Custom fields and segmentation for tailored workflows For your organization - gain visibility and control across all locations and services: \* Real-time insights and analytics across verticals \* Smart filters by location, staff, service line, and time range \* Seamless integrations with CRM and BI tools \* Exportable data and service KPI analytics \* Full audit logs and data export for compliance Qminder is fully compliant with HIPAA, TX-RAMP, SOC 2 Type II, and GDPR, meeting the highest security standards for public and enterprise use. No setup fees. Transparent pricing. And 1+ billion in-person service interactions (and counting). Whether you’re a city hall, hospital, or retail chain - Qminder brings calm to the chaos of the front desk. ## Qminder Pros & Cons **What users like:** - Users find Qminder to be **very user-friendly** , making queue management and patient check-in simple and efficient. (19 reviews) - Users appreciate the **helpful tracking features** of Qminder, enhancing customer support and reference efficiency. (14 reviews) - Users value Qminder's **ease of use** , facilitating efficient customer check-ins and a streamlined operational experience. (9 reviews) - Users value Qminder's **efficiency** , as it streamlines check-ins and enhances overall organization and productivity in operations. (7 reviews) - Users appreciate the **convenience** of Qminder for efficiently managing customer queues and information across branches. (6 reviews) - Easy Setup (6 reviews) - Users value Qminder for its **effective customer engagement** , enhancing service efficiency and user satisfaction significantly. (5 reviews) - Organization (5 reviews) - Navigation Ease (4 reviews) - Access (3 reviews) **What users dislike:** - Users express frustration with **access issues** , including mandatory sign-ins and app limitations, affecting their ability to serve clients. (3 reviews) - Users find **insufficient information** in Qminder's intake process, leading to confusion with patient identification and service selections. (3 reviews) - Users often face **technical issues** with Qminder, including glitches and crashes during usage, impacting efficiency. (3 reviews) - Users find the **unnecessary features** of Qminder, like excessive questioning, hinder the overall experience and functionality. (3 reviews) - Users face **update issues** with Qminder, experiencing bugs, freezes, and lack of session reminders. (3 reviews) - Users face **booking issues** with Qminder, as it mismanages queue order when forwarding guests to other departments. (2 reviews) - Expensive (2 reviews) - Users find the **lack of customization** in Qminder limits their ability to adapt it to specific needs. (2 reviews) - Users find **limited customization** in Qminder, feeling restricted in adapting the interface to their specific needs. (2 reviews) - Manual Processes (2 reviews) ## Qminder Reviews ### 1. Efficient Visitor Management with Simple Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** I genuinely appreciate how Qminder significantly enhances the organization of our everyday company operations. The system is adept at keeping meticulous track of who enters and the sequence of their arrival, which is crucial for maintaining a structured environment. I find the capability to monitor those checking in immensely beneficial, as it helps me understand how many people we have assisted throughout the day, providing a clear picture of our productivity and service efficiency. The user-friendly nature of Qminder made the initial setup very simple, which was a welcome relief and allowed us to integrate it seamlessly into our operations. **What do you dislike about Qminder?** I wish there was a way to assign a customer in the queue to a specific client. Sometimes, when an associate is actively working with a customer, they forget to claim the customer in the queue. Allowing us to force-assign customers would help free up the waiting queue and more accurately represent our workers' workload. **What problems is Qminder solving and how is that benefiting you?** Qminder helps keep track of check-ins, allowing us to organize efficiently and see who we've helped throughout the day. ### 2. Excellent Customer Visibility for Branch Management **Rating:** 5.0/5.0 stars **Reviewed by:** Troy A. | Branch Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Qminder?** It allows me visibility to see the amount of customers that visit my branch on a daily basis. **What do you dislike about Qminder?** The only thing I dislike about Qminder is the customer complaints I receive for having to sign in before we are able to serve them. **What problems is Qminder solving and how is that benefiting you?** Qminder is solving issues of fraud and theft within the branch. It creates order so when a lot of customers are in the building they can sign in and then walk around and shop until there name is called. Traditionally you would have to stand in line to keep your place. Qminder also now has a self checkin feature that customers can check in when they are close to the branch so they don't have to receipt. ### 3. Effortless Customer Communication and Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ashlee M. | Mobility Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Qminder?** It helps our company with communicating with customers. Especially when a lot of the issues are not needed for customers to be in office. It's very easy and user friendly. The support chat is also very helpful. The company I work for uses it every single day, all day. It literally makes our day goes so easy. Our customers love it and how easy it is on their side. It just shows up as a regular text message. **What do you dislike about Qminder?** Lately there have been a lot of glitches when switching screens or trying to switch to different clients. It causes us to have to refresh the page or completed exit out and re bring it up. **What problems is Qminder solving and how is that benefiting you?** Qminder is helping us communicate with customers without them all having to be in the lobby. It makes it easier for us to manage our lobby and it makes it easier for customers to get some help from us. ### 4. Efficient Queue Management, Could Improve User Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Emily S. **Reviewed Date:** November 17, 2025 **What do you like best about Qminder?** I like that the calling screen of Qminder is large, which makes it easy for families to see if they are in the wait queue or if they are actively being called. This visibility is crucial in managing expectations and providing a sense of control to the customers. I love that Qminder also sends personal notifications to the families' phones. Since everyone is constantly on their phones, this feature ensures that no one misses important updates about their position in the queue or when it’s their turn. This dual notification system, both on a large screen and via personal devices, enhances the overall customer experience by providing timely and accessible information. **What do you dislike about Qminder?** I would love if Qminder could separate the intake questionnaire question for the patient's full name into separate fields for first names and last names. Families often just put in one name, and this, combined with date of birth typos, sometimes results in not finding the patient or requiring rework. Additionally, I would like for the names on the checked-in list to be visibly displayed as 'checked-in,' with a separate side showing 'get in line/names being served.' Families often do not know what their names on the TV mean, whether they are waiting or being called. **What problems is Qminder solving and how is that benefiting you?** Qminder reduces long waits, allows families to leave the line without losing their place, and enables direct communication with staff. It enhances visibility with large calling screens and personal notifications, improving our pharmacy's efficiency and customer experience. ### 5. Effortless Queue Management with Intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Grayson T. **Reviewed Date:** November 17, 2025 **What do you like best about Qminder?** I love Qminder's user-friendly interface, which makes it really easy for me to navigate and manage queue management tasks at the credit union. The ability to organize incoming members based on their needs and monitor their waiting times is essential for efficiently managing the flow of clients. Additionally, I find the feature that allows me to quickly assign people to specific employees particularly beneficial as it streamlines the process of directing clients to the right personnel. The initial setup was very easy, which is important to me as it minimized any downtime and learning curve when we started using the software. Overall, Qminder ticks all the boxes for efficient queue management, which is reflected in my willingness to recommend it with a perfect score of 10. **What do you dislike about Qminder?** I have no dislikes about Qminder. **What problems is Qminder solving and how is that benefiting you?** I use Qminder to organize incoming members at a credit union, efficiently assigning them to employees and monitoring wait times, all through a friendly UI. ### 6. Efficient, User-Friendly, and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** anna R. **Reviewed Date:** November 20, 2025 **What do you like best about Qminder?** I find Qminder incredibly valuable in streamlining my work due to its impressive quickness, which resolves issues effectively and ensures smooth operations. Everything about the system stands out to me, as it creates a seamless and inclusive user experience. I particularly appreciate how easy it is for customers to log in, which enhances the overall user satisfaction and efficiency of our services. Additionally, the initial setup of Qminder was easy, which eased the transition process for my team and supported a quick start to utilizing its features. **What do you dislike about Qminder?** I find the aspect of asking too many questions with Qminder as something that doesn't work well for me. **What problems is Qminder solving and how is that benefiting you?** I find Qminder speeds up processes and enhances customer login experience. ### 7. Effortless Check-Ins with Simple Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Caleb . **Reviewed Date:** November 20, 2025 **What do you like best about Qminder?** I appreciate Qminder's ease of use, which makes managing customer check-ins at my workplace straightforward and efficient. The simplicity and orderliness of its interface contribute significantly to a hassle-free experience. Additionally, the initial setup process was extremely simple and streamlined. I could easily sign in with my company ID and begin using the service without any complications. **What do you dislike about Qminder?** Nothing comes to mind **What problems is Qminder solving and how is that benefiting you?** I use Qminder for checking in customers and it solves customer queue backup issues. Its simplicity and orderliness make it easy to use, and the initial setup was straightforward and streamlined. ### 8. Definitely a must for any business! **Rating:** 5.0/5.0 stars **Reviewed by:** Shamika H. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** The ease of using Qminder is very user friendly. **What do you dislike about Qminder?** Allowing the person being called on the screen to see text saying "you are being called..." **What problems is Qminder solving and how is that benefiting you?** Keeping a count on visitors being seen as well as keeping an order. ### 9. Superb software to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall T. | Delivery Driver, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qminder?** Accuracy with keeping track of customer. **What do you dislike about Qminder?** Nothing is wrong with the application, no errors. **What problems is Qminder solving and how is that benefiting you?** Keeping track of all of the customer and volume ### 10. Efficient Customer Queueing Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Qminder?** It works great to queue customers and get them taken care of in order and promptly **What do you dislike about Qminder?** Nothing. Works great. Really enjoy using it every day. **What problems is Qminder solving and how is that benefiting you?** It helps when we're busy and customer come in allowing us to help them in order ### 11. A great asset for managing busy periods, and understanding demand. **Rating:** 5.0/5.0 stars **Reviewed by:** Gary M. | Kit Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Qminder?** Qminder provides me with fantastic insights realating to the demand on the service my deparment provides; this allows us to better manager our time, and also means that our users can plan their visits around our quieter periods. Being able to see historical data means that we can better prepare for each semester, and know what times we need cover at, and when our down times are likely to be, allowing us to work on other tasks. The open and closed hours, as well as the one off closures makes it easier for my department to book in team meetings, and ensure the information is conveyed to our stakeholders. I've had Qminder in my department for nigh on 10 years now, and it's implementation, support, and use have been of fantastic help to managing the demand my department faces. **What do you dislike about Qminder?** I wish that there was a bit more freedom to make changes on Qminder, such as the messages displayed on the iPad or TV Screen. Previously the ability for our stakeholders to sign in remotely using the app made it much easier for students to wait away from the department, unfortunately with that feature being no longer supported, we have to provide buzzers to our students to recall them. I also think the cost of the text message service is too high, which is why we have never implemented it. **What problems is Qminder solving and how is that benefiting you?** Qminder ensures that our stakeholders are served in a timely fashion, and allows my team to understand what our stakeholders need from them. ### 12. Accurate Data, But Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Qminder?** Data inputted in Qminder is super accurate **What do you dislike about Qminder?** Downside of qminder is that need a greater access to edit time if you forgot to check out client **What problems is Qminder solving and how is that benefiting you?** keep data of how many clients are being served for how long and when ### 13. Qminder is user friendly and helps the team stay organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Adianna B. | Admin Assist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qminder?** It's a great way to keep track of clients that come into the showroom. It helps the different teams communicate with each other so we can efficiently assist clients. **What do you dislike about Qminder?** When adding a new visitor, the program defaults to the previous service that was used for the last client you checked in. It is not the end of the world. However sometimes we forget to change it! And it can cause confusion. I dont see an effective way to prevent that from happening. Maybe defaulting to no service at all so you have to choose a service everytime. But still, we should just be doing that anyway as users. **What problems is Qminder solving and how is that benefiting you?** The problem we always have is communication. Qminder is a great way to stay in communication with all the teams. It makes it easier for us to work together. And with that, our customer service improves. ### 14. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jesús G. | Customer Care Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Qminder?** The convenient reminder when a customer signs in, and it alerts me when they come in. Also, the insight data is very useful to keep track of monthly and yearly progress. **What do you dislike about Qminder?** Only downside is sometimes there's no notification sound when someone signs in. **What problems is Qminder solving and how is that benefiting you?** I work in the back rooms so I can't see who comes in the office. So, it's helpful in letting me know who comes in. ### 15. Useful tool in the store front **Rating:** 5.0/5.0 stars **Reviewed by:** tarrell o. | branch sales associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** i like how it helps you keep up with what customers were in the store first. **What do you dislike about Qminder?** its aggravating having to put the customer number for everyone. i know that keeps people from just putting names on there to show foot traffic but it just slows you down sometimes **What problems is Qminder solving and how is that benefiting you?** knowing who came in first on a busy day ### 16. Great Queueing System for our Clients and Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Bonnie B. | Lead Systems Analyst, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Qminder?** Qminder is incredibly simple to setup. We love the ability to have our staff chat with clients from the interface while clients are waiting. We love the Apple TV App that shows clients right where they are in the queue. We started out using Qminder at one campus and are in the midst of expanding it to all of our campuses. **What do you dislike about Qminder?** We wish that the user interface our clients see when they sign in was more customizable. Our work around was to hook up a Gravity Form via Zapier to pass through the data to Qminder for the sake of our unique use case. **What problems is Qminder solving and how is that benefiting you?** Atlanta Mission serves individuals experiencing homelessness daily. Monday through Friday, we do screening and intake at our main campuses. We wanted our clients to really take ownership over signing in, and following along to know when they were going to be called. It also helps us ascertain what order the individuals came in to be screened. In addition, last year, we began to have our existing clients sign up through one of our existing solutions for appointments with their case managers. Now, when they arrive for their appointments, they're able to check in so a staff member knows when they've arrived. If the staff member is running behind, they're able to easily message the client while they wait to let them know. ### 17. Simple Layout, Easy Patient Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** Qminder is extremely helpful in keeping track of patients, how long they've been waiting, and seeing how long wait times may be in other departments with just a simple click of the mouse. **What do you dislike about Qminder?** I love how easy it is to use and how user friendly it is. **What problems is Qminder solving and how is that benefiting you?** It's very helpful in giving patients the peace of mind knowing that we know that they're here, and waiting to be seen, they can see where they fall in the line, and how long it may be before their seen or registered. ### 18. Qminder is a great and helpful tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny S. | Kit Store Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Qminder?** I like how easy the site is to use, it's so relevant in my line of work, I use it every day - and I really like how you can use the label function to seperate visitors and communicate with my team. **What do you dislike about Qminder?** Sometimes our visitors get confused with the opening page 'tap to sign in' - I think being able to change the button to 'sign in for service' or something similar would work for us, just in terms of customer support. **What problems is Qminder solving and how is that benefiting you?** It helps us with the amount of visitors we get to our department - as well as sorting these visitors into the relevant labels and catagories. ### 19. Helpful for Monitoring Check Ins, Reviewing Past Visits **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea L. | School Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Qminder?** It's so helpful to see how many students are waiting as a busy school counselor, as I use Qminder every day and multiple times a day. This helps me allocate time better by managing the line I have. This also allows me to stay in my office and by far is better than paper and pencil check ins! I also like that I can see which students visited that day or week so that I can capture that information to document visit history in our student information system. The Qminder team has also always been incredibly attentive which is so appreciated! I had no issues adjusting to Qminder and it has been relatively straightforward for all users. **What do you dislike about Qminder?** It can be challenging to forward a student to a different counselor, but this is because we use Qminder for purposes other than it was originally built for, I believe. I also struggle with remembering to make myself unavailable when running to a meeting - I'd love to see it sync with Google Calendar someday. **What problems is Qminder solving and how is that benefiting you?** Qminder helps us track sign ins for students, which gets us baseline data even without logging our notes - it's also allowing us to stay in our offices to have students called to us when the display indicates, so we can get more work done. ### 20. It works! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qminder?** I like that the clients info is available, should I need to call them after the visit. For example if they left without one of their items. I also like that it keeps up with how many customers I serve, and what company they are from. I also like that I can use it in different branches. Also, that I can compare my results to other fellow employees. **What do you dislike about Qminder?** I really don't have any complaints about it. Some of my contractors don't like signing in to it, and they think it's an inconvience for them. I try to be as nice as possible about it and let them know that it is just how my company tries to see that I'm doing my job. It would be nice if there was a way to edit how long a customer has been in que though, or to adjust when you actually finish with a customer. My collegues don't always take them out of the que and sometimes I don't see it until the next day and it looks like a customer has been waiting for 15 hours etc. **What problems is Qminder solving and how is that benefiting you?** It shows the customer the order of them being helped is the order at which they sign in. If they need to go outside, they don't lose their turn, and will still be notified without having to be in the building. ### 21. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Charles V. | IT Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** Qminder is very easy to use for end user. **What do you dislike about Qminder?** There are not many downsides to qminder I have experienced since my company has been using it. **What problems is Qminder solving and how is that benefiting you?** Qminder is helping drastically with managing our visitors that are receiving IT assistance. ### 22. Qminder makes Patient Registration stress free **Rating:** 5.0/5.0 stars **Reviewed by:** Adam D. | Patient Access Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Qminder?** Ease of access with managing any patient waiting **What do you dislike about Qminder?** n/a, runs smooth and stress free without any issues or confusion **What problems is Qminder solving and how is that benefiting you?** Qminder allows me and my clinic to maintain a steady work flow while balancing patient wait time between appointments ### 23. Very effective **Rating:** 5.0/5.0 stars **Reviewed by:** Rusty F. | Counter Sales Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** Helps keep track of customers when we are busy **What do you dislike about Qminder?** I honestly can't think of one. Everything is pretty effortless. **What problems is Qminder solving and how is that benefiting you?** It helps manage our customers during busier times. Very intuitive for the customers to use. ### 24. Emmanuel's take **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel A. | Customer Support Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Qminder?** It gives me the details of the KPIs I report on every week. It gives me accurate view of clients waiting and those being assisted. I have access to categories my LOBs making reporting and performance measuring very easy. **What do you dislike about Qminder?** I will report as it come. I currently do not have any issue **Recommendations to others considering Qminder:** Qminder has really helped me to manage my walkins without being with my team on the ground. **What problems is Qminder solving and how is that benefiting you?** Reporting, performance measuring, checking performance real-time even in remote, categoring my LOBs. These and more have become very easy doing with the help of Qminder. **Official Response from Gustav Kotkas:** > Thank you for the review. We love hearing from managers that Qminder to have a constant overview about how many people are currently waiting for service and how many are being served at the moment. ### 25. Seamless Qminder **Rating:** 4.0/5.0 stars **Reviewed by:** Nerina C. | SDA Coordinator/Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Qminder?** It is very helpful with keeping track of who is in our waiting room. **What do you dislike about Qminder?** Sometimes the technical difficulties. The app crashing. **What problems is Qminder solving and how is that benefiting you?** how much time a client is spent waiting on list. ### 26. Easy to use product **Rating:** 4.0/5.0 stars **Reviewed by:** Asia B. | Clinical Laboratory Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** Ordering of arrivals to add to the queue and assignments **What do you dislike about Qminder?** unable to directly assign and remove someone from the queue **What problems is Qminder solving and how is that benefiting you?** order of arriving patients ### 27. qminder is helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Qminder?** Qminder is a helpful tool when you have a lot of customers at one time and need to keep track of the service time and who came in at what order. **What do you dislike about Qminder?** You can sign a guest in and it puts them into the quere instead of calling them to your area, so if you click call next it will pick the next person in line rather the person who you just signed in yourslf **What problems is Qminder solving and how is that benefiting you?** It keeps a log of all signed in guest and the wait time and service time it took with that particular customer, which is like a record book should future problems arrive. ### 28. QMinder is a really great system, but it does depend on the way it is being used. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Qminder?** Qminder has a very easy user interface that makes it simple for those who are not as "tech savvy" to understand and utilize. We use Qminder at a high school as a sign in system for students to use and counselors to track student visits. Students seem to find it fairly simple to sign in for their assiged counselor and not need any type of training to use the system. I also like the tracking it provides where I can see each student I saw each day and how long I was with them, which gives great data. **What do you dislike about Qminder?** Since Qminder was not purposefully developed for a school to utilize as a sign in system, there has been difficulty if all counselors are not available, as at least one line must be active at all times. We also have challenges where students sign in for the wrong counselors and have confusion on what to select. That being said, that's not a system issue, but more how Qminder is being utilized. **What problems is Qminder solving and how is that benefiting you?** N/A ### 29. Great way to organise and communicate with a team and educational community. **Rating:** 5.0/5.0 stars **Reviewed by:** Kimaya S. | Kit Store Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Qminder?** I find that having different categories to choose from are helpful when offering customer support. Also the different sound effects it creates make it easier to organise the queue. It is also a frequently used system throughout the week and creates a better flow through the department. **What do you dislike about Qminder?** I don' think there are any downsides to qminder. **What problems is Qminder solving and how is that benefiting you?** Helping the flow of the department run smoother - helps with customer queries. ### 30. Financial Aid Officer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Qminder?** I really like how it texts students when they have been called to our front counter and the ease in which we can update the message that gets sent to students. I also like that we are able to recall a student if they have not shown up to our counter and that student's who do not come can be marked as a no show. **What do you dislike about Qminder?** One thing that is a newer feature is there is a completed section on the service part, which I do not think is really needed, especially since it shows all departments that use qminder at CRC. **What problems is Qminder solving and how is that benefiting you?** It has helped in running data analysis if needed on a particualr day or week to see how many students we served. It helps us see the wait time for our students, and it helps us transfer a student to a different department ater we have served them instead of having the student log back in. **Official Response from ipek tez:** > Hello! Thank you for your Qminder review and feedback on the new feature. We have developed the Completed section to make it easier to access and edit the visitor information for completed Visits. You can close and open the visitor list by clicking on the Completed section, hope this helps! I have passed your feedback to our Product team. 💚 Your feedback can help us to improve the Completed section further and make it more valuable for all our users. Feel free to contact us from our live support chat if you have any questions or further feedback! Thank you, Ipek from Qminder ### 31. Works Great **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan L. | Salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Qminder?** queminder looks good. it is simple to understand after you pass the learning curve. wasnt hard to pick up either. always getting good updates. good customer service available when needed.when we forst began using queminder there was a couple features that where much desired. but since then they have actually added them and made this an amazing product to use. **What do you dislike about Qminder?** I currently do not have any dislikes about qminder. its been working great **What problems is Qminder solving and how is that benefiting you?** helps organize past visits to keep track of info or notes. it also fills a communication gap between team members or even between teams, for example a sales rep needing to have to display material for a client. **Official Response from ipek tez:** > Hi there, Thanks for your great review! We're glad Qminder is helping you stay organized and improve communication. Don't hesitate to reach out if you have any questions or feedback. 💚 Thanks, Ipek from Qminder ### 32. Qminder is Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Qminder?** Simple, not clunky, anyone can use it. We have users who range in tech skills but luckily anyone can use it **What do you dislike about Qminder?** I wish that we could have unlimited users for an account. It is a tad expensive **What problems is Qminder solving and how is that benefiting you?** People know where they are in line and will not get skipped. ### 33. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** easy to use, even tech challenged patients are able to navigate it **What do you dislike about Qminder?** There are no dislikes. Works well without any issues **What problems is Qminder solving and how is that benefiting you?** nobody gets skipped like on our handwritten list. Ease of knowing the amount of patients that come in daily ### 34. Fairly good **Rating:** 3.5/5.0 stars **Reviewed by:** anthony p. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Qminder?** Qminder has helped us to be organized and keep track of customers in our lobby who are still needing assistance. **What do you dislike about Qminder?** I don't like that the phone app is only for iphone. We've also had issues were some users will randomly stop receiving notifications and alerts. **What problems is Qminder solving and how is that benefiting you?** Helps us be more organized and helped us serve customers more quickely. ### 35. average review for qminder **Rating:** 4.0/5.0 stars **Reviewed by:** brandi s. | patient access representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qminder?** the most hellpful thing offered is showing the time frames in which a person inserts there name to the time they are finished with the agent **What do you dislike about Qminder?** least helpful would be not makingit required for patients to enter first aand last name **What problems is Qminder solving and how is that benefiting you?** it helps keep track of patients who sign in for certain doctors and wait times ### 36. Great way to hold coworkers and yourself accountable **Rating:** 5.0/5.0 stars **Reviewed by:** Mitchell C. | Branch Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Qminder?** I like that I am able to go back and see who helped people and provide even more help to our customers. **What do you dislike about Qminder?** I often neglegt to close the people that I am helping running up my service time. It would be nice if it gave you a reminder to close **What problems is Qminder solving and how is that benefiting you?** Accountabilly for everyone at work ### 37. awesome program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** keeps customers in and out in a timely manner. **What do you dislike about Qminder?** not sure i have found anything i dislike. **What problems is Qminder solving and how is that benefiting you?** it keeps the customers in order and in and out ### 38. used to keep track of visitors **Rating:** 4.0/5.0 stars **Reviewed by:** jose manuel a. | Instructor/counselor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about Qminder?** used to keep track of visitors. it usually helps **What do you dislike about Qminder?** we have to have someone monitor it all the time **What problems is Qminder solving and how is that benefiting you?** used to keep track of visitors ### 39. Very organized system. **Rating:** 5.0/5.0 stars **Reviewed by:** Maria C. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** Qminder is very helpful in keeping an organized system of our clientel. **What do you dislike about Qminder?** When multiple people are utilizing Qminder at once it tends to glitch. **What problems is Qminder solving and how is that benefiting you?** Keeping track of visitors and who is assisting them is benefitting us by knwoingwho to keep accountible for specific clients. **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 40. Easy to use service that provides useful data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Qminder?** I like how simple it is to figure out and use if you have basic program knowledge. I was able to play around with it and find out ways to input things and reports I could pull without being fully trained. The reports you pull give great data about use performance. It makes it easy to see where you stand both compared to others and individual previous performance. This system helps us properly queue our customers to give them the best support. **What do you dislike about Qminder?** I haven't really found any downsides so far. **What problems is Qminder solving and how is that benefiting you?** It allows us to see who is on the line and what order they are in. It also allows us to reach out to them and troubleshoot any issues before we even call the student from the queue, which can save time for when the student is eventually called. ### 41. Best experience ever **Rating:** 5.0/5.0 stars **Reviewed by:** rory s. | Kit Store Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Qminder?** Winning the qminder table! Being able to see stats from previous weeks **What do you dislike about Qminder?** losing the qminder table, sometimes the reassign featrure is buggy **What problems is Qminder solving and how is that benefiting you?** Helps work out when we are most busy and need staff ### 42. A review from a non-reviewer. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Qminder?** It is an extremely user friendly platform. Very steamline without too much fluff that could be overwhelming such as other platforms. **What do you dislike about Qminder?** the only hiccups I can as of now have been the 1-2 times there was a signficant delay from the time the customer signs in to the time it populates on the cpu screen. Other than that no issues. **What problems is Qminder solving and how is that benefiting you?** On days that the shop get the busiest it gives us an advantage to see how many customers we have waiting and who has what customer. It also allows us to track what services customers are coming in for. ### 43. works well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Qminder?** Ease of use, works well with limited issues. **What do you dislike about Qminder?** not much except you cant make a "left without being seen" disappear **What problems is Qminder solving and how is that benefiting you?** It keeps students checking in in line for RN to see ### 44. Easy and User Friendly Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Leidy P. | Executive Director of Academic Counseling & Accessibility Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Qminder?** It is a User friendly tool that allows the office to prioritize customers both in person and remote. Easy to manage flow of visits. **What do you dislike about Qminder?** It would be good to have two seperate columns to view in-person versus remote customers. **What problems is Qminder solving and how is that benefiting you?** It helps track our foot traffic while helping to provide service to in person and remote students. **Official Response from ipek tez:** > Hello Leidy, Thank you so much for your review! I have passed your feedback to our Product team. 💚 While separate views aren't available yet, you can use Labels to easily distinguish between remote sign-in visitors (Visit Planner or QR code). These visitors will automatically have the "from website" label added to the visitor's card in Service View. If you need any help with displaying Labels on the Service View, you can check our support article; https://support.qminder.com/en/articles/879017-labels. I hope this helps 💚 If you need any help or questions, feel free to contact us via live support chat. Have a lovely day, Ipek from Qminder ### 45. Qminder is very helpful for us now that we use the waitlist every day at our Lounge. **Rating:** 5.0/5.0 stars **Reviewed by:** Janice E. | Customer Experience Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qminder?** We are able to see and follow the order for the showers and also see the waiting time on our waitlist. **What do you dislike about Qminder?** I dont think I have any dislikes as of yet it all seems to work Great. **What problems is Qminder solving and how is that benefiting you?** It helps out very well with our waitlist for card members coming into the Lounge. ### 46. A good product, even outside the typical demographic **Rating:** 4.5/5.0 stars **Reviewed by:** Scott P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Qminder?** The customer support is incredible. We only need it for a month or so at a time for trade shows, and every year they have been a joy to work with getting things set up or answering questions or helping me with anything I've needed. Its a very stable product. We have never had it crash. And our users have complemented its easy of use. Its a straightforward product. **What do you dislike about Qminder?** It is not the cheepest solution on the market, not by a long shot. And it has limited customizability, which in some cases its nice as it can limit scope creep. However, usually it means stackholder disapointment. **What problems is Qminder solving and how is that benefiting you?** We often go to large tradeshows, and at those events, we get hundreds and hundreds of visitors with all sorts of different needs. Some are current customers, looking to get a new addon. Some are prospects who are looking to see our software for the first time. And others just want to say high to Sean in Consulting. Having a solution that allows us to handle and track all these different guests is piviotal, and Qminder has been our best solution. **Official Response from Gustav Kotkas:** > Thank you for the review, Scott. It is great to see you returning year after year and using us at your event! ### 47. Great for line management and instant messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Josue Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Qminder?** Easy line management and text messaging! **What do you dislike about Qminder?** No ability to edit info after service is completed **What problems is Qminder solving and how is that benefiting you?** Helps to organize and keep visitors in order. Also allows us to communicate with students and triage them via text message if need be. **Official Response from Gustav Kotkas:** > Thank you for reviewing Qminder! ### 48. Better then my memory reminders!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Qminder?** Keeps all important reminders in order and allows me to follow up if needed. **What do you dislike about Qminder?** That I still have to call the customer in order to finish serving. **What problems is Qminder solving and how is that benefiting you?** Keeping track of customers in the order they arrive with there individual needs that need assigned. ### 49. Qminder is perfect **Rating:** 5.0/5.0 stars **Reviewed by:** harley F. | Branch Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Qminder?** Alows Me to track foot traffic trends into My location, So that I can easily manage staffing **What do you dislike about Qminder?** No complaints about qminder. Easy to use and keep track of **What problems is Qminder solving and how is that benefiting you?** Allows Me to work a schedule around customer foot traffic trenda ### 50. Qminder Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Qminder?** Organization, statistics, ease to use and learn **What do you dislike about Qminder?** Some people at my facility don't personal logins. **What problems is Qminder solving and how is that benefiting you?** I work in a medical clinic and it helps keep patients organized and provides ease when pulling up their information - [View Qminder pricing details and edition comparison](https://www.g2.com/products/qminder/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+05%3A00%3A59+-0500&secure%5Bsession_id%5D=337b8e77-7b38-4d8f-ab38-81cf213c2a95&secure%5Btoken%5D=06dc7a3449e31084e9d360eb9845f40087a8b849088ba5b714b60eb9ee3a93af&format=llm_user) ## Qminder Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Eclipse](https://www.g2.com/products/tph-global-eclipse/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Eto](https://www.g2.com/products/eto/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Qminder Features **Platform Basics** - Visitor Check-In - Visitor Database - Reports & Analytics - Automation **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Platform Data** - Automation - Analytics - Visitor Logs - Dashboard **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform Interoperability** - Notifications - Hardware **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Platform Additional Functionality** - Integration **Additional Functionality - Visitor Management** - Hardware Integration - Multi-lingual Support **Features** - Standalone Booking - Integrated App - SMS - Email - Confirmation and Cancellation ## Top Qminder Alternatives - [Waitwhile](https://www.g2.com/products/waitwhile/reviews) - 4.9/5.0 (317 reviews) - [Envoy Visitors](https://www.g2.com/products/envoy-visitors/reviews) - 4.7/5.0 (426 reviews) - [VAMS](https://www.g2.com/products/vams/reviews) - 4.7/5.0 (395 reviews)