Skilljar Reviews & Product Details

Skilljar Overview

What is Skilljar?

Skilljar is the world’s leading Customer Education platform. Innovative companies such as Tableau, Verizon, Zenefits, U-Haul, and hundreds more rely on Skilljar to onboard, engage, and retain their customers at scale. Headquartered in Seattle, WA, Skilljar is backed by prominent financial institutions including Insight Partners, Mayfield, Trilogy Equity Partners, and Shasta Ventures. Key features: ** Simple, intuitive, mobile-responsive user interface ** Multimedia authoring, including video, live training, PDF, built-in quizzing, embedded services and SCORM ** Native Certification engine ** White-label branding across multiple training portals ** E-commerce and pricing and packaging options for selling training ** Detailed analytics including groups and managers ** Single Sign On and REST APIs ** Data Connector for integration with BI tools ** Integrations with Salesforce, Marketo, Active Directory, Okta, LinkedIn, Google, Stripe, Paypal, and many more ** Multilingual support ** US support team Founded in 2013, Skilljar is based in Seattle, WA and backed by Mayfield, Shasta Ventures and Trilogy Equity Partners. To learn more about how Skilljar can help transform your customer enablement strategy, visit www.skilljar.com.

Skilljar Details
Website
Languages Supported
German, French, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)
Product Description

Skilljar is an easy way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise).


Seller Details
Seller
Skilljar
Company Website
Year Founded
2013
HQ Location
Seattle, WA
Twitter
@skilljar
1,139 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®

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Skilljar Reviews

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Senior Manager of Customer Education and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We've been using Skilljar for the past three years and can't imagine switching vendors. They are a true partner in helping us realize our vision for educating our users. They are also some of the kindest, most helpful people that truly care about their customers. I love their annual conference and their webinars/coffee chats - creating the space for their customers to connect and share best practices. Review collected by and hosted on G2.com.

What do you dislike?

It's been a few years since we created our Skilljar instance, but at the time the out-of-the-box solution was not customizable enough nor did it satisfy our needs without getting a product engineer to customize the CSS. We hired a contractor to build it for us and ended up with a great LMS for our customers. I would imagine that by now there are most options for changing the styling without having to do what we did or at least the process for doing it is probably easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have two Skilljar instances, one for customer education and one for internal training. Before these were in place, we had to do a lot more instructor led training and everything felt very manual and not at all scalable. Now our customers and employees can do the majority of their onboarding and training in our LMS solutions, saving us time and money. It also allows us to focus on creating education programs that truly help with adoption. Review collected by and hosted on G2.com.

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Sr. Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Skilljar’s ease of use for both administrators and students. Creating and publishing courses is straightforward. The platform can be white labeled to have the same look and feel as your company branding. Through the API’s, you can integrate with other systems like a CRM, advocacy platform, and your product. SSO is available to provide a seamless experience. Skilljar listens to their customers needs and constantly enhances their product based on feedback, as well as, the evolving customer education landscape. Skilljar’s Support & Customer Success teams really get to know their customers and go above and beyond to help. Review collected by and hosted on G2.com.

What do you dislike?

Having more controls and options for admin privileges would be a bonus especially if you have a large team maintaining Skilljar. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Skilljar is a partner, not just another vendor. Make relationships with your implementation manager, CSM, and user community to realize the full potential of Skilljar. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Skiijar, we have been able to scale our onboarding and customer enablement while improving our customer satisfaction and reducing support cases. Furthermore, now that we are in a remote first world, our internal training is all conducted via Skilljar as well. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Skilljar is relatively straightforward to build and implement, which is so helpful when you find yourself in the driver's seat as a project manager and/or content manager. The customer success team is also very helpful in setting up, rolling out and answering questions and sharing resources. They provide lots of helpful training and materials to help you internalize the information. Their customer success team truly wants to see you succeed and are there through the most crucial first steps and they listen and respond to requests very well.

It has a multi-course pathway structure that can be applied to any role in your enterprise, ending with a certificate that goes on a LinkedIn profile. It integrates and plays well with many other platforms such as Salesforce, Zoom and Survey Monkey. These features make using it as a learner or administrator a big plus.

We haven't had a chance yet to dig into analytics but are excited to check them out after our hard launch date. Review collected by and hosted on G2.com.

What do you dislike?

While Skilljar's administrator interface is simple to use, it is not the sexiest looking thing when compared to the more expensive options.

From the end-user standpoint, the out-of-the-box UI also leaves much to be desired visually. However, if you have someone who knows how to code then they can insert code to customize it and make it look a little more polished. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Set up a call with someone there and ask them to take you through the platform itself and answer your questions. You should ask them for examples of low to high effort implementations of Skilljar by their customers so you can know what to expect and how much effort it will be to get yours to look that way.

Know that the fewer resources that you can wrangle in your org, such as web developers, project managers, content developers, etc., the less you'll be able to accomplish when it comes to building content, SSO builds or customizing content. The out-of-the box experience isn't bad it's just a little less sexy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Skilljar we are now able to reach all of our customers with a standard certification track with quizzes when before we just had a video library. This alone offers a great deal of value to our customers but on top of that we are able to use our customer success and sales teams to have insights into their customers like never before.

We have always wanted to offer a certification pathway because we know that those customers who utilize our standard on-site training renew at higher rates so we are confident that we will have less churn as a result of our certification pathway yet are still working on the hard data points to show this ROI.

We are also learning a great deal about good customer success as Skilljar is a great model for excellent customer success. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love that Skilljar is very easy to use. It’s a software that knows what it’s good at, and that makes creating lessons for our clients a very smooth process. The interface is also nicely designed, and I can easily move through the application without wondering where I am! Review collected by and hosted on G2.com.

What do you dislike?

My only downside is that I wish there were more quiz options, though I know this is on the road map! Being able to do some “match the definition” or questions like that would take the product exactly where we need it to go! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend using your implementation consultant for best practice tips! We learned a lot from Jeff. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had a lack of self-service training opportunities at Ad Astra, and Skilljar has filled that gap. We can now easily create courses to train our users on our new offerings, and we offer certifications for our legacy products! Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The platform is fairly intuitive. The implementation manager assigned to us has been great and able to accommodate some of our needs and requirements within reason. The ability to create various catalog pages and courses while also being able to set the visibility is helpful. You can also set up specific catalog views based on your learner groups/segments. Building courses is fairly simple and offers a lot of flexibility and possibilities with the types of content you can add and how you can build out your course. New features are continually being added to the platform which offers more functionality or improves upon an experience. Support team are always very cheerful and ready to help. I like that Skilljar is a thought leader in the customer education space through their webinars, conference and guides. Based on that, they are a good vendor to partner with if you are looking to grow your customer education program. Review collected by and hosted on G2.com.

What do you dislike?

I don't particularly dislike anything, but one thing that we wish was better is the quiz functionality. It's time consuming and pain staking to build a long exam and having some time saving features would go a long way to making it a better user experience.

There are other little nuances of the platform that make us wonder why it is like that, but the team at Skilljar are open to feedback. Having an element of gamification/badging would have been neat. Native analytics could be more robust but am excited to see what data analytics are possible when integrating with some of our other reporting tools. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have Salesforce as your CRM, the integration with Skilljar is very powerful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Making on-demand learning more accessible to our customer base. We recently launched certification and Skilljar has made it easy for people to access it. Next steps will involve bringing live training to the platform. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The admin platform is extremely easy to use, and they are always making improvements to the admin and learner experience. They really do listen when you have suggestions and are constantly working to improve. The CS team is also extremely helpful. They are a huge factor as to why we got up and running so quickly. Review collected by and hosted on G2.com.

What do you dislike?

Since they are always adapting and growing, it can be hard to keep track of the changes made on the platform, and therefore some things get broken or you may have to find a new way to do something. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are educating both internally and externally, making it easier for people to find information and learn at their own pace. We have found that having a combination of learning tactics helps the learners grasp the content more completely. Review collected by and hosted on G2.com.

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Owner
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Skilljar is simple to integrate and easy to use. I have a team of folks who had never crafted rapid eLearning content. The team was able to quickly understand the layout of the platform, and created a full curriculum for our core product workflows in just a few months. Review collected by and hosted on G2.com.

What do you dislike?

To date I don't have any major issues to describe here. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure the administrative functionality is what your business needs to report metrics. Also, consider how you want your content to look and function, your brand within the platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have a digital approach to learning now - so we met a digital transformation goal with our content through the implementation of Skilljar. I can track my learner's usage and understand what our gaps in content are now. Review collected by and hosted on G2.com.

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Director, Community
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's easy to spin up, customize the front end, and give users a modern experience. Review collected by and hosted on G2.com.

What do you dislike?

The concept of a certification quiz isn't distinguished from a regular quiz so reporting on certifications is a bit manual. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The tool is wonderful but you must be prepared to manage the content it holds - that's the real battle. Take an iterative approach and don't try to boil the ocean. Don't fret over content quality initially, you can invest in production value once you know what works and how long it will be relevant. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer education at scale. We've been able to train a number of users we otherwise wouldn't have been able to and be sure that they've completed what we believe is critical to success on our platform. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

SkillJar allows me to categorize and send out trainings to specific groups. It also allows us to have different domains so we can publish trainings to outside parties. There are a lot of loading features and different mediums we can use in order to diversify our trainings. Review collected by and hosted on G2.com.

What do you dislike?

Groups are cumbersome and the 'save' feature is different in different places. Analytics should have more download options and I don't like that it auto defaults to the last 30 days. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving for customer and employee training. We have realized that it is easy and fast to get materials to those parties we are educating. The platform is also super user friendly which is great because we don't have to train people to take a training. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The Skilljar platform is easy to use and easy to manipulate as we continue to iterate on our course creation. Their Implementation and Client Success team members have been helpful, as well. Review collected by and hosted on G2.com.

What do you dislike?

I'm interested to see how they continue to build out their analytics within the application. There is a lot of data available and I'd like to drive behavior from it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Skilljar is a user-friendly application that has enough flexibility while still providing necessary control. They have solid learning material and support, as well as helpful client success team members. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are primarily using Skilljar as a client-facing learning management platform and secondarily as an internal learning tool for team members to better understand how our clients use our own platform. Review collected by and hosted on G2.com.

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Founder + CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Skilljar has a clean, sleek, engaging UX that makes the learners journey simple and easy while allowing a company to fully customize the look and feel to match its brand. I also love the people at Skilljar and their onboarding and customer support is top notch. Review collected by and hosted on G2.com.

What do you dislike?

The only thing missing from Skilljar are more robust content creation tools. As an eLearning content creator, I prefer to create learning content outside of an LMS and then embed those learning assets in the LMS, so this isn't a big issue. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our company creates fun, engaging, and entertaining custom eLearning solutions for other companies. Skilljar is one of our preferred Learning Management System's for our customers to deliver those eLearning solutions to their learners. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

When we started using Skilljar it was meant to be an easier way for us to host live trainings but it has grown into so much more. Now the majority of our trainings are on-demand courses that customers can self-serve and our customer success coaches can work with customers on the meaty decisions to make, rather than rote trainings. It's been incredibly easy to use, even for folks like me with minimal course design experience.

Every time we meet with our CSM, Sarah, she drops little nuggets of wisdom of what her other customers are doing. And I particularly love the community that they've created through Skilljar Connect and their coffee chats. Review collected by and hosted on G2.com.

What do you dislike?

Skilljar has been very open and receptive to feedback and have implemented some of our requests. One that's coming soon that will be helpful is being able to do analysis across a course series rather than individually. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to be more efficient - we've already saved 9,000 hours of coaches time by directing customers to the right on-demand course for them.

We wanted to improve our customer experience - customers that used our training platform were 5 times more likely to renew than those that didn't.

We wanted to help customers get value faster - customers that received a skilljar email campaign were 2 times more likely to launch a survey within 30 days. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Skilljar is a flexible Learning Management System that has allowed my team to grow our Customer Education resources over time. We started with simple text lessons and knowledge check quizzes, and now we're creating SCORM modules and building out persona-based catalog pages. Their webinars, ebooks, and other resources are top-notch! Review collected by and hosted on G2.com.

What do you dislike?

The domain theme defaults are simple, and you need to pull in a designer/edit CSS to create a good, branded site. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Skilljar has many features we haven't gotten a chance to use yet, but I'm excited that they're available when we're ready--things like LinkedIn badge-ification of certificates and Stripe payment integration will be very valuable as our Customer Education offerings expand! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We haven't had any major problems, and the few support bugs we've seen were resolved quickly and clearly communicated. We primarily use Skilljar to onboard new accounts to our software, and we are pleased with the ability to make quick edits to live courses as our Product changes. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Skilljar's program is highly customizable and the team at skilljar is easy to work with. The have been able to custom design a learning curriculum and automate to synchronize information with in-house servers. Customers have an easy time accessing courses and completing required lessons/courses and quizzes. Connecting the Skilljar template with API's has been fairly easy too! Our contact at Skilljar (Ana Mays) has been very helpful and responsive. We have also been able to get Skilljar approved for use by Mitsubishi headquarters which is very difficult o do. The implications of this mean the security measures for the content are high enough that a corporation with thousands of employees and highly confidential information has approved Skilljar's protective means. A big accomplishment to say the least. Review collected by and hosted on G2.com.

What do you dislike?

There is a learning curve in creating the courses and being able to publish them effectively. Much of this is user based however. Analytics are great - couldn't really determine a way to improve that portion, though custom reports could be an interesting idea similar to pivot tables. Downloading data is difficult - specifically exporting to excel (unless I just don't know how) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider API implementation from the beginning rather than as a after thought. Also consider smaller, easy to digest lessons that are easy to understand and to the point. Developing appropriate material along with the skilljar template makes the end result a winner. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to synchronize manual processes using 3 different systems into a fully automated process. This saves roughly 2 days per week for one of our admin members and makes in-class scheduling a snap. Working through the 2-way communicating API now to finalize the data transfer for automation has been relatively easy, but mostly because the size of our company - I have an IT team to perform the required actions on our side. Review collected by and hosted on G2.com.

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Director of Client Success & Support
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

When comparing LMS' there are no lack of options! What I found during the process is that most LMS' are from legacy providers that either cost a lot or take a whole lot of effort to get off the ground. SkillJar is a modern LMS designed for companies that are scaling their training programs quickly and don't have dozens of resources to get them off the ground. We were able to sign our contract and publish our first course in less than 30 days and have only grown it from there. I also love the easy customization SkillJar offers to make sure your LMS feels like your brand and not some sort of freeware. Also, the analytics keep getting better.

I also want to give a shoutout to the customer success organization at SkillJar for giving as much help as needed, and continuing to show how you are getting value / how you could get more value. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see SkillJar's product be enhanced more frequently, although that has been improving. One other sticking point for me is that sometimes our enterprise clients have trouble accessing the videos in the course because the player SkillJar uses sometimes needs to be whitelisted. This isn't a huge deal but has caught us unaware a couple of time. I would also like to see better messaging in the application to better engage with our users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SkillJar is not the most robust LMS on the market. But it's one built recently and with the needs of today's quickly growing companies in mind. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Before we embarked on our LMS journey, humanas were being sent around the country to do training sessions. With SkillJar we were able to significantly decrease the amount of live classroom training and instead encourage our clients to leverage CBT. This has allowed us to scale without hiring more trainers, ensure that all users are on boarded in the latest and greatest training and that we can track completion rate. As a bonus we have also been able to leverage SkillJar internally. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the ability to easily add content to the system, create different catalogue pages for like content, and easily change module and course content without having to re-version the entire course.

The ability to create groups and edit course permissions so that we can create custom courseware for our customers has come in useful.

The CSM team is very helpful and attentive and I appreciate that about SkillJar. They also host weekly webinars that I find useful because they allow me to learn about best practices. Review collected by and hosted on G2.com.

What do you dislike?

The UI of the system is not great. If you know how to code then this is an awesome platform as you can basically turn it into whatever you like. If you do not have that background the platform is very limited and clunky. It would be nice if the CSM team could create or provide basic pieces of code so that customers can make their environment look the way SkillJar academy does / how the product is advertised.

The admin UI is not intuitive and it takes several clicks to access content and materials. I have had to do quick screen shares for my co-workers in order to direct them to content that should be easily accessible. (Catalog pages, themes, user course completions etc.) It would be great if you had some kind of in-app cues that help admins navigate the backend the first few times they access the tool.

The reporting feature is extremely limited and makes it difficult to create reports and access data in a timely fashion. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Providing recorded content to our community so that they can learn about our product at the most convenient time for them. We have seen users accessing and completing content prior to requesting in-person meetings.

We realize the benefit of the LMS system and think that Skilljar could help us significantly, however, the time and resources required to make the system work for us is an ongoing challenge. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The people! I have never worked with a vendor more empathetic and supportive than Skilljar. I have also rarely worked with a vendor so filled with such humble yet incredibly bright minds. They truly put the customer first in all their interactions and it is this that makes up for the functionality they may not have yet. The product is very intuitive both for administrators of the platform and for end users. Skilljar is one of those tools/vendors that I will look to ensure my future employers have or are willing to look into. Review collected by and hosted on G2.com.

What do you dislike?

There is some core LMS functionality that Skilljar does not have and needs. However, they are listening to their customers and have a roadmap that addresses much of these concerns. I would like to see Skilljar truly up their game in analytics and live training functionality. Once that functionality is there - there is no stopping them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We needed to create a single space for all our education/training content and this space needed to be easy and delightful for our customers. Skilljar fit the bill! Their community, their support, and their presence in the Education space is the biggest benefit to us! Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Skilljar has built an easy-to-use administrative dashboard that makes creating and managing learning curriculum simple. Additionally, the Skilljar team provides world-class support, from implementation through the lifetime of the partnership. As they continue to grow as a company, I suspect that the best is still yet to come. Review collected by and hosted on G2.com.

What do you dislike?

Customization can be cumbersome, as the Skilljar dashboard does not provide administrators with preset options for designing the look and feel of the training site. Training administrators should expect to put in the CSS work necessary to make the site what they want it to be—though Skilljar's Customer Success team is there to help by providing workarounds and guidance. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Skilljar has helped us to more efficiently onboard and support our smaller-sized customers while also providing a one-stop shop for thought leadership and industry education content. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Skilljar has been upfront from the start about wanting our business outcomes to be achieved. Their implementation team and CSMs have been great, along with customer support. They care about creating a partnership with our team and that's gone a long way for us internally.

They also have the right integrations we needed (Intercom, Hubspot, SFDC) which makes our lives a lot easier. Review collected by and hosted on G2.com.

What do you dislike?

Some of the course authoring could be made a little easier for individuals who make courses and want to move entire lessons between multiple courses. This would be a big time saver for us down the road! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to make our onboarding easier for our customers, and Skilljar has given us a platform to assist with this goal. We also hope to see results in increased product adoption and reduced contraction/churn as well.

We know that not all of our awesome customers can have a dedicated CSM, so Skilljar provides a self-serve platform for our customers to learn about Guru on their own time, and at their own pace. Then, when a member over our CX/Sales team speaks to customers, those conversations are much more impactful. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We have been Skilljar customers for a few years. Our initial desire was for a LMS that allowed us to deliver online training. We had numerous customers that requested smaller bits of training rather than our longer format instructor led certification courses. After a successful internal solution that pulled together YouTube videos and embedded them into our product documentation, we made the case for a full fledged solution…and the search began. It is a large world out there of LMS solutions and it can get cloudy really quickly - especially for someone from the education space.

What initially attracted us to Skilljar was their extreme focus on customer education and not features, toolsets, or being like every other solution out there. Their product speaks directly to that niche of customer training, onboarding, and retaining, which is what we wanted. Most vendors can display an exam, track progress, and deliver a SCORM file, but not many have the focus on customer education like Skilljar. We learned quickly that the difference in focus is incredibly important when thinking about the goals for your training program.

Like many organizations, our CRM is Salesforce. We knew from a very early stage that having learner data only in Skilljar was not going to cut it, as it also had to be in Salesforce. What we quickly learned was that many vendors said they integrated with Salesforce, but when we tested and reviewed the data only one vendor really did integrate - Skilljar. This functionality has been so incredibly helpful for many departments across our organization to verify onboarding progress for a new client in customer education, ensure knowledge was gained in a technical support case, or verify completion of an exam for services.

Finally, the Skilljar team has acted from the pre-sale, post-sale, and today exactly like you would want a member of your family to act. They have been supportive, not pushy, and present to help us succeed with every crazy question, ask, feature enhancement, or new problem in the ever changing world of customer education. We simply could not have achieved the number of customers impacted, increase in NPS, or customer retention without them. The Skilljar product is truly an incredible customer education tool and the team is an amazing partner. Review collected by and hosted on G2.com.

What do you dislike?

The Skilljar product continues to grow, develop, and mature. As a customer you have an incredible voice into the direction of the product in the future. However, a few areas that could use some improvement:

+Frontend UI: There is still a very basic “out of the box” look for most organizations. Although it is very customizable, this effort may require learning some additional programming languages, asking for assistance from other departments, or working with the Skilljar team to achieve a result that your organization requires. It would be helpful for more additional customization to built in or easily accessed through documentation or onboarding services.

+Localization/Translation support: As a global company we need to provide content in a variety of languages. The Language Packs feature assists in a number of ways and when combined with Catalog Pages it can truly achieve a lot for customers. However, adding in text content or modifying main elements in the UI is a manual copy and paste effort without any backend integrations or support to date.

+Dashboard User Permissions: The ability to customize, modify, or pair down rights for publishing, viewing, or restricting content or publishing is lacking. Very broad default permission sets exist, which makes Dashboard access difficult to share as adoption increases across an organization. The addition of a customer facing audit log would also be incredibly beneficial.

+Content and Publishing Delineation: With internal, external, partner, and various other groups accessing and leveraging the Dashboard there are not many ways to organize content or allow a content creator to publish only to a specific domain.

We may have run into some of these issues due to the complex nature of our customer education program or the scale of our customers. Regardless, Skilljar has been very receptive of our feedback, made consistent and iterative progress on new features, and has a solid road map for the future. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Skilljar allows us to educate our customers about our products - whenever and wherever. We continue to track an increase in NPS, CSAT, customer retention, customer health score, and more as a result of introducing this tool for online training, customer onboarding, and certification.

As a result of Skilljar we now have an answer for customers that want an on-demand, online onboarding experience or desire to receive a certification without attending an in-person course. We can also help our customers continue to learn and adopt new features after implementation.

It is also incredible to see how Skilljar is a name that everyone in our organization knows - because of the impact it has had on our customers. We could not have achieved the gains mentioned above without the Skilljar product and the support of their incredible team. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy course creation in a variety of formats, branding customization, detailed analytics, asset repository. Review collected by and hosted on G2.com.

What do you dislike?

There isn't anything I dislike. I wish there was a way to create automated marketing messaging inside of Skilljar to keep customers engaged with the courses they sign up for, but I think that's coming. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Standardizing training, offering it on-demand, reaching a larger portion of our customer base in a much more cost-effective way than with one-on-one or one-to-many VILT or in-person training. Review collected by and hosted on G2.com.

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Senior Product Owner - Mobile
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Skilljar's built-in administrator panels make course creation simple. Skilljar uses an HTML5 WYSIWYG editor which allows any person to create, edit, and publish courses without prior Web Development or LMS experience. Skilljar's support team has always been responsive and issues are quickly resolved. Review collected by and hosted on G2.com.

What do you dislike?

Although Skilljar offers built-in quizzes, the amount of question types is lacking. Skilljar offers multiple choice, multiple answer, fill in the bank, and freeform questions. Popular question types such as matching, image hotspots, and video assessment uploads are missing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Skilljar's public-facing course catalog and integration with payment providers like Stripe make it easy for any organization that is looking to sell courseware. Combined with the ability to create access codes, promotion codes, and multiple sub-domains, an organization can easily create learning spaces for internal users, partners, and customers. Best of all, you can use the same course on each learning space but have different access policy and pricing based on the learning space (ex: free for internal users, 50% discount for partners, full price for customers) Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Skilljar is a very easy to learn interface, allowing training to be up and running in a short amount of time for our users. We have also enjoyed really great service from our customer service team, including monthly and quarterly reviews. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I can think of is to allow client-level changes to student records. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking to expand your team's bandwidth, you can't go wrong with Skilljar! It's easy to use, understand, and implement. Clients love having access to it anywhere and any time, and the ease of using the platform. It allows their team to take on the role of "train the trainer." Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a very small client engagement team for a product that is brand-new to an industry that has longstanding alternatives that everyone understands and knows how to use. Integrating the Skilljar training platform has allowed us to increase our bandwidth for training and new user intros. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We evaluated several LMS vendors and ended up going with Skilljar and things have been great so far. 3 key benefits:

- I have a lot of experience from using previous LMS systems, and Skilljar was super intuitive and followed "industry standards" in terms of setting up courses, sections, and lessons, allowing me to create courses really quickly

- Right from the start, the support has been excellent. Our Account Executive was knowledgable and responsive, and our Implementation Manager Lindsey has been amazing. She has looked into and answered any and all questions either on the fly or within 24 hours, and has brought in other Skilljar experts when necessary.

- The customization is extensive. I've asked some fairly complicated questions and it seems there's always a way to accomplish what is needed buried 5 menus deep, or through pasting in some custom code. It's hard to stump them. Review collected by and hosted on G2.com.

What do you dislike?

The only improvement I've seen so far would be having a little more visually robust templates design-wise out of the gate. The plus side is that you can dig into the code with a design and create things however you want, but for the average user it takes a bit of effort. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're enabling training at scale for our self-service users. Review collected by and hosted on G2.com.

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Director of Customer Experience
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Skilljar allows for a really plug and play style of course building. I'm working on multiple courses that have similar content but are designed for different audiences. I save a lot of time only having to make updates in one place! Review collected by and hosted on G2.com.

What do you dislike?

Overall it's really easy to use but sometimes I forget in which settings/configuration area certain settings are. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have your own content and are looking for a scalable place to host and track users, Skilljar is for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scalability. We are scaling our training and support team through online training. We have realized a lot of time and cost savings. Review collected by and hosted on G2.com.

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