The speed and clarity it brings to employee training. In manufacturing, downtime is the enemy, and that includes the time it takes for our teams to get up to speed on new or updated software. Hopscotch allows us to create intuitive, step-by-step guides directly on the interface. This has drastically cut our training time and reduced the number of support tickets from confused operators. It feels like having a virtual trainer guiding each user, which is exactly the kind of smart, efficient technology I champion. Review collected by and hosted on G2.com.

While the core functionality is excellent, I'd like to see more advanced analytics on user engagement with the tours. Review collected by and hosted on G2.com.

Setting up Hopscotch was incredibly easy. In just one afternoon, I was able to create and launch our very first product tour on our SaaS platform—no developer time was needed. The visual editor is very user-friendly; it is like working with a design tool, which made it perfect for my marketing team to take full control of the process. We are using it every day to introduce new users, and the feature of different user segments having their own personalized tours has been amazing. The directions in the app have, to a large extent, replaced the basic "how-to" support tickets, which is something our customer success team is very happy about. Review collected by and hosted on G2.com.

The core features of the product/service are great, but I think the analytics were quite basic at the beginning. Completion rates are visible, however, figuring out which steps are most abandoned for the rest of the process had to be done manually. It is my understanding that they are working on it, but as a data-driven marketer, I would prefer to have more built-in funnel analysis. Moreover, the support we received from the customer service team was good, however, for most of the small questions, I had to take help from their documentation as there is no live support 24/7 for our timezone. Review collected by and hosted on G2.com.

Our staff of introducing new users to complex digital experiences has been truly transformed by Hopscotch Product Tours. The interface is user-friendly, and even non-technical team members find it natural to create guided tours. Customizing each step is what I like the most—being able to make the visuals and the tone consistent with our brand voice is an excellent advantage. We also get insightful data from tour analytics, which tell us the exact points where users interact most and thus, we can direct our onboarding strategy more effectively. Review collected by and hosted on G2.com.

Advanced targeting rules and integrations have a little steep learning curve if you are connecting with multiple platforms, and that might be a bit difficult. Nevertheless, after getting accustomed to it, we found the arrangement to be very easy. I wish future releases were equipped with more templates or best-practice examples for complex use cases. Review collected by and hosted on G2.com.

With pinpoint targeting, it is possible for us to develop very contextual support. A new feature is what we usually introduce together with a small and non-intrusive tour that tells the user the new feature's purpose right at the place of use. Definitely, this is a great way to reach users as compared to a blog or an email which might be overlooked by users. Also, the speed is great; the tours are very fast and they do not show any delay on our platform. Review collected by and hosted on G2.com.

We sometimes encounter problems with a tour that is not able to automatically detect a change of state in extremely dynamic single-page applications (SPAs). In order to make sure that the tours are always triggered, we have had to use their developer API in a few instances, which means that some technical resources are needed. Review collected by and hosted on G2.com.

The ability to create and trigger tours based on user segments is powerful. We can build a specific tour for users who haven't used our new reporting feature and launch it directly to them. The non-intrusive design of the tours means they feel helpful, not annoying. Our customers actually appreciate the guidance. Review collected by and hosted on G2.com.

The integration with our specific customer success platform required a webhook setup that was a bit technical for my team. We needed help from a developer to get it fully operational, but Hopscotch support was very helpful during the process. Review collected by and hosted on G2.com.

The no-code builder is incredibly intuitive. My marketing team can build and deploy tours for new features without waiting for engineering resources. This has dramatically sped up our time-to-value for new users. The analytics are clear and actionable, showing us exactly where users drop off in a tour, allowing us to iterate and improve the onboarding experience continuously. Review collected by and hosted on G2.com.

While the template library is a great starting point, we'd love to see more advanced templates tailored for complex SaaS applications with multi-step workflows. We sometimes have to customize more than we'd like to get the exact flow we need. Review collected by and hosted on G2.com.

The ease of use is what stands out most. Our product team was able to build and launch a professional, effective onboarding tour for our web app in under an hour with no coding required. The no-code editor is incredibly intuitive. Implementation was seamless and didn't require any help from our developers, which saved us significant time. We use it weekly to guide new users and announce features, and the number of features strikes the perfect balance—powerful enough to be effective but not overwhelming. The ability to easily integrate the tours into our application with a simple code snippet made the technical side hassle-free. Review collected by and hosted on G2.com.

While the core product is excellent, I would like to see more advanced analytics built directly into the dashboard to track how tours impact user conversion and retention over time. The customer support is good, but the initial response time can sometimes be a bit slow during their peak business hours. Additionally, while the ease of use is great for simple tours, creating very complex, multi-branching tours with conditional logic has a slightly steeper learning curve. Review collected by and hosted on G2.com.

Hopscotch has become a core part of how we introduce new features and onboard customers. I can launch tours without pulling in engineering resources, which saves a huge amount of time. The analytics are very actionable — for example, we saw that completion rates for our onboarding flow were lower than expected, so we quickly iterated messaging and steps. After those tweaks, adoption of new features improved noticeably. Having this flexibility has made our product launches smoother and faster. Review collected by and hosted on G2.com.

While the platform is easy to use, I’d like to see more ready-made industry-specific templates to shorten setup even further. Currently, we customize from scratch, which works fine, but templates would reduce repetitive work. Review collected by and hosted on G2.com.

I really like how simple and clean Hopscotch is. It allowed our team to create interactive onboarding tours without writing any code, and the guided tooltips make it easy for new users to understand key features quickly. The interface looks professional, and it integrates smoothly with our existing workflow. Review collected by and hosted on G2.com.

The only thing I dislike is that the analytics could offer more insights and sometimes the editor feels a bit slow when working with longer or complex tours. It’s not a big issue, but a smoother editing experience would make it perfect. Review collected by and hosted on G2.com.

Hopscotch makes it incredibly easy to build onboarding sequences without heavy documentation or design work. Our team can launch tours for new features within the same day. The branching logic is especially useful users only see what’s relevant to them, which keeps the tours short and focused. Review collected by and hosted on G2.com.

The search bar inside the editor could be more robust. When we have dozens of tours, finding older versions takes extra time. Review collected by and hosted on G2.com.