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Best Customer Education Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Customer Education category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Customer Education to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Customer Education category.

In addition to qualifying for inclusion in the Customer Education Software category, to qualify for inclusion in the Small Business Customer Education Software category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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21 Listings in Small Business Customer Education Available

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    G2 Score
Absorb LMS
(813)4.6 out of 5
Optimized for quick response
6th Easiest To Use in Customer Education software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Absorb LMS is a market-leading AI-powered strategic learning system designed to deliver results for all learners—employees, partners, and customers alike. Built to simplify learning management while a

    Users
    • Instructional Designer
    • LMS Administrator
    Industries
    • Hospital & Health Care
    • Non-Profit Organization Management
    Market Segment
    • 44% Mid-Market
    • 38% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Absorb LMS is a learning management system that provides a platform for creating and managing courses and curricula for various user groups.
    • Reviewers frequently mention the system's user-friendly interface, robust customization options, and excellent customer support, which includes responsive and knowledgeable representatives.
    • Reviewers noted some limitations in the system, such as difficulties in viewing enrollments in multiple courses, limitations in certificate expiration notices, and challenges in the initial implementation process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Absorb LMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    264
    Customer Support
    206
    User-Friendly
    155
    Helpful
    154
    Intuitive
    134
    Cons
    Limited Features
    102
    Limited Customization
    80
    Missing Features
    65
    Reporting Issues
    58
    Inadequate Reporting
    52
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Absorb LMS features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 8.8
    8.5
    Visualization
    Average: 8.3
    8.7
    Multiple Content Types
    Average: 8.7
    8.8
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Absorb Software
    Company Website
    Year Founded
    2003
    HQ Location
    Calgary
    Twitter
    @AbsorbLMS
    1,476 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    658 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Absorb LMS is a market-leading AI-powered strategic learning system designed to deliver results for all learners—employees, partners, and customers alike. Built to simplify learning management while a

Users
  • Instructional Designer
  • LMS Administrator
Industries
  • Hospital & Health Care
  • Non-Profit Organization Management
Market Segment
  • 44% Mid-Market
  • 38% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Absorb LMS is a learning management system that provides a platform for creating and managing courses and curricula for various user groups.
  • Reviewers frequently mention the system's user-friendly interface, robust customization options, and excellent customer support, which includes responsive and knowledgeable representatives.
  • Reviewers noted some limitations in the system, such as difficulties in viewing enrollments in multiple courses, limitations in certificate expiration notices, and challenges in the initial implementation process.
Absorb LMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
264
Customer Support
206
User-Friendly
155
Helpful
154
Intuitive
134
Cons
Limited Features
102
Limited Customization
80
Missing Features
65
Reporting Issues
58
Inadequate Reporting
52
View All Pros and Cons
Absorb LMS features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 8.8
8.5
Visualization
Average: 8.3
8.7
Multiple Content Types
Average: 8.7
8.8
Content Storage and Management
Average: 8.5
Seller Details
Seller
Absorb Software
Company Website
Year Founded
2003
HQ Location
Calgary
Twitter
@AbsorbLMS
1,476 Twitter followers
LinkedIn® Page
www.linkedin.com
658 employees on LinkedIn®
Thinkific
(380)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thinkific is an award-winning learning commerce platform where courses and community come together to power business growth. Thinkific gives academies, experts, and businesses everything they need to

    Users
    • Founder
    • CEO
    Industries
    • E-Learning
    • Professional Training & Coaching
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Thinkific is an online course platform that allows users to create, manage, and sell online courses.
    • Reviewers appreciate Thinkific's intuitive interface, ease of use, and comprehensive course management tools, including the ability to host videos directly on the platform and run customizable reports.
    • Users mentioned limitations in design customization, issues with tracking integrations, and advanced features being only available on higher-tier plans as drawbacks of the platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Thinkific Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    83
    Course Creation
    54
    Customer Support
    42
    Intuitive
    41
    Customization
    29
    Cons
    Limited Features
    35
    Limited Customization
    34
    Feature Issues
    21
    Missing Features
    20
    Expensive
    16
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thinkific features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 8.8
    7.4
    Visualization
    Average: 8.3
    8.1
    Multiple Content Types
    Average: 8.7
    8.2
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thinkific
    Company Website
    Year Founded
    2012
    HQ Location
    Vancouver, CA
    Twitter
    @thinkific
    10,860 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    400 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thinkific is an award-winning learning commerce platform where courses and community come together to power business growth. Thinkific gives academies, experts, and businesses everything they need to

Users
  • Founder
  • CEO
Industries
  • E-Learning
  • Professional Training & Coaching
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Thinkific is an online course platform that allows users to create, manage, and sell online courses.
  • Reviewers appreciate Thinkific's intuitive interface, ease of use, and comprehensive course management tools, including the ability to host videos directly on the platform and run customizable reports.
  • Users mentioned limitations in design customization, issues with tracking integrations, and advanced features being only available on higher-tier plans as drawbacks of the platform.
Thinkific Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
83
Course Creation
54
Customer Support
42
Intuitive
41
Customization
29
Cons
Limited Features
35
Limited Customization
34
Feature Issues
21
Missing Features
20
Expensive
16
View All Pros and Cons
Thinkific features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 8.8
7.4
Visualization
Average: 8.3
8.1
Multiple Content Types
Average: 8.7
8.2
Content Storage and Management
Average: 8.5
Seller Details
Seller
Thinkific
Company Website
Year Founded
2012
HQ Location
Vancouver, CA
Twitter
@thinkific
10,860 Twitter followers
LinkedIn® Page
www.linkedin.com
400 employees on LinkedIn®

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CloudShare
(246)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Customer Education software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudShare is the leading virtual hands-on labs enterprise solution for the entire software customer journey. From personalized POCs that turn prospects into buyers to optimized onboarding that slashe

    Users
    • Engineer
    • Sales Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 38% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudShare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    79
    Setup Ease
    52
    Easy Creation
    33
    Virtual Machines
    33
    Features
    26
    Cons
    Slow Performance
    36
    Complex Configuration
    16
    Connectivity Issues
    15
    Expensive
    14
    Virtual Machine Issues
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudShare features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 8.8
    8.6
    Visualization
    Average: 8.3
    8.7
    Multiple Content Types
    Average: 8.7
    8.8
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudShare
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @CloudShare
    2,336 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    81 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudShare is the leading virtual hands-on labs enterprise solution for the entire software customer journey. From personalized POCs that turn prospects into buyers to optimized onboarding that slashe

Users
  • Engineer
  • Sales Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 38% Mid-Market
  • 31% Enterprise
CloudShare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
79
Setup Ease
52
Easy Creation
33
Virtual Machines
33
Features
26
Cons
Slow Performance
36
Complex Configuration
16
Connectivity Issues
15
Expensive
14
Virtual Machine Issues
13
View All Pros and Cons
CloudShare features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 8.8
8.6
Visualization
Average: 8.3
8.7
Multiple Content Types
Average: 8.7
8.8
Content Storage and Management
Average: 8.5
Seller Details
Seller
CloudShare
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@CloudShare
2,336 Twitter followers
LinkedIn® Page
www.linkedin.com
81 employees on LinkedIn®
LearnWorlds
(377)4.7 out of 5
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LearnWorlds is a learning management system (LMS) designed for creators, businesses, and educators who need to deliver structured and branded online learning at scale. The platform combines course cre

    Users
    • CEO
    • Owner
    Industries
    • E-Learning
    • Professional Training & Coaching
    Market Segment
    • 87% Small-Business
    • 11% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LearnWorlds is an online platform used for building courses for individual customers and corporate clients, offering a range of features and customisations for educational materials.
    • Users frequently mention the platform's user-friendly interface, ease of use, quick response from customer support, and the ability to integrate external resources and data.
    • Reviewers noted some negative aspects such as missing features, occasional bugs, difficulty in navigating the extensive number of features, and limitations in payment options and user roles.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LearnWorlds Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    24
    Feature Diversity
    19
    Ease of Use
    18
    Excellent Support
    15
    Helpful
    15
    Cons
    Limited Features
    15
    Expensive
    10
    Missing Features
    9
    Learning Curve
    7
    Limited Customization
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LearnWorlds features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 8.8
    8.7
    Visualization
    Average: 8.3
    8.9
    Multiple Content Types
    Average: 8.7
    8.8
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LearnWorlds
    Company Website
    Year Founded
    2014
    HQ Location
    Limassol, Greece
    Twitter
    @LearnWorlds
    2,965 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    179 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LearnWorlds is a learning management system (LMS) designed for creators, businesses, and educators who need to deliver structured and branded online learning at scale. The platform combines course cre

Users
  • CEO
  • Owner
Industries
  • E-Learning
  • Professional Training & Coaching
Market Segment
  • 87% Small-Business
  • 11% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LearnWorlds is an online platform used for building courses for individual customers and corporate clients, offering a range of features and customisations for educational materials.
  • Users frequently mention the platform's user-friendly interface, ease of use, quick response from customer support, and the ability to integrate external resources and data.
  • Reviewers noted some negative aspects such as missing features, occasional bugs, difficulty in navigating the extensive number of features, and limitations in payment options and user roles.
LearnWorlds Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
24
Feature Diversity
19
Ease of Use
18
Excellent Support
15
Helpful
15
Cons
Limited Features
15
Expensive
10
Missing Features
9
Learning Curve
7
Limited Customization
7
View All Pros and Cons
LearnWorlds features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 8.8
8.7
Visualization
Average: 8.3
8.9
Multiple Content Types
Average: 8.7
8.8
Content Storage and Management
Average: 8.5
Seller Details
Seller
LearnWorlds
Company Website
Year Founded
2014
HQ Location
Limassol, Greece
Twitter
@LearnWorlds
2,965 Twitter followers
LinkedIn® Page
www.linkedin.com
179 employees on LinkedIn®
Clueso
(85)4.9 out of 5
4th Easiest To Use in Customer Education software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Clueso is the fastest way for SaaS companies to create software videos and help documentation for their products. Here’s how it works: Simply record/upload a rough screen recording of your produ

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Clueso Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Video Recording
    37
    Ease of Use
    36
    Content Creation
    31
    Video Creation
    29
    Customer Support
    25
    Cons
    Editing Difficulties
    8
    Slow Rendering
    7
    Time Consumption
    6
    Video Playback Issues
    6
    AI Limitations
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Clueso features and usability ratings that predict user satisfaction
    9.5
    Ease of Use
    Average: 8.8
    8.0
    Visualization
    Average: 8.3
    9.1
    Multiple Content Types
    Average: 8.7
    9.2
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Clueso
    Year Founded
    2023
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Clueso is the fastest way for SaaS companies to create software videos and help documentation for their products. Here’s how it works: Simply record/upload a rough screen recording of your produ

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Small-Business
  • 42% Mid-Market
Clueso Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Video Recording
37
Ease of Use
36
Content Creation
31
Video Creation
29
Customer Support
25
Cons
Editing Difficulties
8
Slow Rendering
7
Time Consumption
6
Video Playback Issues
6
AI Limitations
5
View All Pros and Cons
Clueso features and usability ratings that predict user satisfaction
9.5
Ease of Use
Average: 8.8
8.0
Visualization
Average: 8.3
9.1
Multiple Content Types
Average: 8.7
9.2
Content Storage and Management
Average: 8.5
Seller Details
Seller
Clueso
Year Founded
2023
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Supademo
(491)4.7 out of 5
2nd Easiest To Use in Customer Education software
Save to My Lists
DealsSpecial offer!
20% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Supademo is the fastest way to create high-converting interactive product demos. Trusted by >100,000+ professionals at fast-growing companies, Supademo is used to accelerate deals, drive adopti

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 48% Small-Business
    • 13% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Supademo is a tool that allows users to create interactive demos and tutorials for their products or services.
    • Reviewers frequently mention the ease of use, the ability to create quick and professional-looking demos, and the helpfulness of the AI assistant in creating voiceovers and editing.
    • Users mentioned issues with the pricing, particularly for the Growth Plan, difficulties with the editing interface, and limitations in customization and language options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Supademo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    228
    Demos
    104
    Easy Creation
    98
    Intuitive
    88
    Interactive Demos
    58
    Cons
    Missing Features
    36
    Recording Issues
    27
    Demos Management
    26
    Limited Customization
    24
    Limited Options
    23
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Supademo features and usability ratings that predict user satisfaction
    9.3
    Ease of Use
    Average: 8.8
    8.5
    Visualization
    Average: 8.3
    8.5
    Multiple Content Types
    Average: 8.7
    8.6
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Supademo
    Company Website
    Year Founded
    2023
    HQ Location
    New York, US
    Twitter
    @SupademoHQ
    287 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Supademo is the fastest way to create high-converting interactive product demos. Trusted by >100,000+ professionals at fast-growing companies, Supademo is used to accelerate deals, drive adopti

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 48% Small-Business
  • 13% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Supademo is a tool that allows users to create interactive demos and tutorials for their products or services.
  • Reviewers frequently mention the ease of use, the ability to create quick and professional-looking demos, and the helpfulness of the AI assistant in creating voiceovers and editing.
  • Users mentioned issues with the pricing, particularly for the Growth Plan, difficulties with the editing interface, and limitations in customization and language options.
Supademo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
228
Demos
104
Easy Creation
98
Intuitive
88
Interactive Demos
58
Cons
Missing Features
36
Recording Issues
27
Demos Management
26
Limited Customization
24
Limited Options
23
View All Pros and Cons
Supademo features and usability ratings that predict user satisfaction
9.3
Ease of Use
Average: 8.8
8.5
Visualization
Average: 8.3
8.5
Multiple Content Types
Average: 8.7
8.6
Content Storage and Management
Average: 8.5
Seller Details
Seller
Supademo
Company Website
Year Founded
2023
HQ Location
New York, US
Twitter
@SupademoHQ
287 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Hopscotch Product Tours
(84)4.9 out of 5
1st Easiest To Use in Customer Education software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hopscotch Product Tours is a no-code platform designed to help SaaS companies create interactive product tours and in-app messages, enhancing user onboarding and engagement. By guiding users through k

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 83% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hopscotch Product Tours Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    62
    Onboarding
    39
    Intuitive
    17
    Interactive Learning
    15
    Customization
    14
    Cons
    Inadequate Analytics
    13
    Limited Customization
    11
    Integration Issues
    8
    Limited Features
    8
    Slow Performance
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hopscotch Product Tours features and usability ratings that predict user satisfaction
    10.0
    Ease of Use
    Average: 8.8
    9.7
    Visualization
    Average: 8.3
    9.7
    Multiple Content Types
    Average: 8.7
    9.6
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Hopscotch
    Year Founded
    2020
    HQ Location
    Toronto, CA
    Twitter
    @hopscotch
    10,265 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hopscotch Product Tours is a no-code platform designed to help SaaS companies create interactive product tours and in-app messages, enhancing user onboarding and engagement. By guiding users through k

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 83% Mid-Market
  • 20% Small-Business
Hopscotch Product Tours Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
62
Onboarding
39
Intuitive
17
Interactive Learning
15
Customization
14
Cons
Inadequate Analytics
13
Limited Customization
11
Integration Issues
8
Limited Features
8
Slow Performance
7
View All Pros and Cons
Hopscotch Product Tours features and usability ratings that predict user satisfaction
10.0
Ease of Use
Average: 8.8
9.7
Visualization
Average: 8.3
9.7
Multiple Content Types
Average: 8.7
9.6
Content Storage and Management
Average: 8.5
Seller Details
Seller
Hopscotch
Year Founded
2020
HQ Location
Toronto, CA
Twitter
@hopscotch
10,265 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
MeltingSpot
(61)4.6 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MeltingSpot is the first Digital Adoption & User Training Platform built to help every user master software and AI faster, with less friction, and with guidance and training that actually drives l

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MeltingSpot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    User-Friendly
    10
    Intuitive Experience
    8
    Collaboration
    7
    Feature Diversity
    7
    Cons
    Limited Customization
    8
    Limited Features
    7
    Lack of Intuitiveness
    3
    Integration Issues
    2
    Notification Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MeltingSpot features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 8.8
    8.4
    Visualization
    Average: 8.3
    8.5
    Multiple Content Types
    Average: 8.7
    8.2
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MeltingSpot
    Year Founded
    2021
    HQ Location
    Paris , FR
    Twitter
    @MeltingSpot_EU
    45 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MeltingSpot is the first Digital Adoption & User Training Platform built to help every user master software and AI faster, with less friction, and with guidance and training that actually drives l

Users
No information available
Industries
  • Computer Software
Market Segment
  • 52% Small-Business
  • 36% Mid-Market
MeltingSpot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
User-Friendly
10
Intuitive Experience
8
Collaboration
7
Feature Diversity
7
Cons
Limited Customization
8
Limited Features
7
Lack of Intuitiveness
3
Integration Issues
2
Notification Issues
2
View All Pros and Cons
MeltingSpot features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 8.8
8.4
Visualization
Average: 8.3
8.5
Multiple Content Types
Average: 8.7
8.2
Content Storage and Management
Average: 8.5
Seller Details
Seller
MeltingSpot
Year Founded
2021
HQ Location
Paris , FR
Twitter
@MeltingSpot_EU
45 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
TalentLMS
(793)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TalentLMS is the LMS built for training success. Designed to get a “yes” from everyone, it’s where great teams, and companies, go to grow. With an experience that’s fully customizable, easy to manage,

    Users
    • CEO
    • Director
    Industries
    • E-Learning
    • Education Management
    Market Segment
    • 49% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TalentLMS is a platform for e-learning management that allows course instructors to develop content in various formats and manage enrollments.
    • Reviewers frequently mention the ease of creating courses, delivering training content, and the ability to use AI to design and develop modules, along with the flexibility of enabling course instructors to quickly develop content in various formats such as video, text and presentation files.
    • Reviewers noted issues with proprietary modules making it difficult to export or download content, a dramatic price increase, and difficulties with customer service, including issues with refunds and response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TalentLMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Course Creation
    62
    Features
    51
    Customer Support
    48
    Easy Setup
    45
    Cons
    Limited Features
    45
    Missing Features
    39
    Limited Customization
    32
    Feature Issues
    19
    Reporting Issues
    19
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TalentLMS features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 8.8
    8.0
    Visualization
    Average: 8.3
    8.0
    Multiple Content Types
    Average: 8.7
    8.3
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Epignosis LLC
    Company Website
    Year Founded
    2012
    HQ Location
    San Francisco, California
    Twitter
    @TalentLMS
    44,493 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    205 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TalentLMS is the LMS built for training success. Designed to get a “yes” from everyone, it’s where great teams, and companies, go to grow. With an experience that’s fully customizable, easy to manage,

Users
  • CEO
  • Director
Industries
  • E-Learning
  • Education Management
Market Segment
  • 49% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TalentLMS is a platform for e-learning management that allows course instructors to develop content in various formats and manage enrollments.
  • Reviewers frequently mention the ease of creating courses, delivering training content, and the ability to use AI to design and develop modules, along with the flexibility of enabling course instructors to quickly develop content in various formats such as video, text and presentation files.
  • Reviewers noted issues with proprietary modules making it difficult to export or download content, a dramatic price increase, and difficulties with customer service, including issues with refunds and response times.
TalentLMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Course Creation
62
Features
51
Customer Support
48
Easy Setup
45
Cons
Limited Features
45
Missing Features
39
Limited Customization
32
Feature Issues
19
Reporting Issues
19
View All Pros and Cons
TalentLMS features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 8.8
8.0
Visualization
Average: 8.3
8.0
Multiple Content Types
Average: 8.7
8.3
Content Storage and Management
Average: 8.5
Seller Details
Seller
Epignosis LLC
Company Website
Year Founded
2012
HQ Location
San Francisco, California
Twitter
@TalentLMS
44,493 Twitter followers
LinkedIn® Page
www.linkedin.com
205 employees on LinkedIn®
DigitalChalk LMS
(49)4.7 out of 5
12th Easiest To Use in Customer Education software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DigitalChalk is the LMS you want and the partner you deserve. We are the LMS you want. We offer a full-featured LMS that industry experts such as Brandon Hall and Talented Learning consistently ran

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DigitalChalk LMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Customer Support
    9
    Helpful
    8
    Course Creation
    5
    Features
    5
    Cons
    Learning Curve
    5
    Poor Reporting
    4
    Inadequate Reporting
    3
    Limited Features
    3
    Limited Customization
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DigitalChalk LMS features and usability ratings that predict user satisfaction
    9.2
    Ease of Use
    Average: 8.8
    8.5
    Visualization
    Average: 8.3
    9.2
    Multiple Content Types
    Average: 8.7
    9.9
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DigitalChalk
    Company Website
    Year Founded
    2006
    HQ Location
    The Woodlands, TX
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DigitalChalk is the LMS you want and the partner you deserve. We are the LMS you want. We offer a full-featured LMS that industry experts such as Brandon Hall and Talented Learning consistently ran

Users
No information available
Industries
No information available
Market Segment
  • 45% Small-Business
  • 24% Mid-Market
DigitalChalk LMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Customer Support
9
Helpful
8
Course Creation
5
Features
5
Cons
Learning Curve
5
Poor Reporting
4
Inadequate Reporting
3
Limited Features
3
Limited Customization
2
View All Pros and Cons
DigitalChalk LMS features and usability ratings that predict user satisfaction
9.2
Ease of Use
Average: 8.8
8.5
Visualization
Average: 8.3
9.2
Multiple Content Types
Average: 8.7
9.9
Content Storage and Management
Average: 8.5
Seller Details
Seller
DigitalChalk
Company Website
Year Founded
2006
HQ Location
The Woodlands, TX
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
WorkRamp
(615)4.4 out of 5
Optimized for quick response
11th Easiest To Use in Customer Education software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WorkRamp, a Learning Pool company, is the AI-first LMS built for the modern enterprise. Through self-guided learning modules, interactive coaching functionalities, and robust certification paths, Work

    Users
    • Customer Success Manager
    • Revenue Enablement Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 72% Mid-Market
    • 16% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • WorkRamp is a platform that centralizes and shares content, tracks learning progress, and provides tools for building courses.
    • Reviewers frequently mention the ease of use, the ability to streamline training processes, and the extensive and intuitive reporting aspect of the tools.
    • Reviewers experienced limitations with the software that affect the speed and effectiveness of content creation and assignment, and found the user interface and course building mechanism to be cumbersome and technical.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WorkRamp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    134
    Course Creation
    69
    Customer Support
    60
    Intuitive
    54
    Helpful
    50
    Cons
    Missing Features
    45
    Limited Customization
    38
    Limited Features
    38
    Feature Issues
    24
    Inadequate Reporting
    23
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WorkRamp features and usability ratings that predict user satisfaction
    8.8
    Ease of Use
    Average: 8.8
    7.7
    Visualization
    Average: 8.3
    8.6
    Multiple Content Types
    Average: 8.7
    8.4
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Learning Pool
    Company Website
    Year Founded
    2006
    HQ Location
    Derry, IE
    Twitter
    @LearningPool
    6,632 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    414 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WorkRamp, a Learning Pool company, is the AI-first LMS built for the modern enterprise. Through self-guided learning modules, interactive coaching functionalities, and robust certification paths, Work

Users
  • Customer Success Manager
  • Revenue Enablement Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 72% Mid-Market
  • 16% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • WorkRamp is a platform that centralizes and shares content, tracks learning progress, and provides tools for building courses.
  • Reviewers frequently mention the ease of use, the ability to streamline training processes, and the extensive and intuitive reporting aspect of the tools.
  • Reviewers experienced limitations with the software that affect the speed and effectiveness of content creation and assignment, and found the user interface and course building mechanism to be cumbersome and technical.
WorkRamp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
134
Course Creation
69
Customer Support
60
Intuitive
54
Helpful
50
Cons
Missing Features
45
Limited Customization
38
Limited Features
38
Feature Issues
24
Inadequate Reporting
23
View All Pros and Cons
WorkRamp features and usability ratings that predict user satisfaction
8.8
Ease of Use
Average: 8.8
7.7
Visualization
Average: 8.3
8.6
Multiple Content Types
Average: 8.7
8.4
Content Storage and Management
Average: 8.5
Seller Details
Seller
Learning Pool
Company Website
Year Founded
2006
HQ Location
Derry, IE
Twitter
@LearningPool
6,632 Twitter followers
LinkedIn® Page
www.linkedin.com
414 employees on LinkedIn®
Litmos
(678)4.3 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos offers the world’s easiest-to-use LMS and a comprehensive learning content libr

    Users
    • Training Manager
    • Training Coordinator
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Litmos is a cloud-based Learning Management System (LMS) designed to create and manage courses, learning paths, and user support.
    • Reviewers like the user-friendly interface, mobile compatibility, and the ability to quickly and efficiently implement the system due to its cloud-based nature.
    • Users mentioned issues with the reporting tab, which requires a lot of configuration, and difficulties in tracking specific custom fields and analyzing learner data.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Litmos Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    95
    Customer Support
    59
    Features
    53
    Course Creation
    45
    Courses
    37
    Cons
    Poor Reporting
    36
    Reporting Issues
    36
    Inadequate Reporting
    29
    Limited Features
    24
    Limited Customization
    23
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Litmos features and usability ratings that predict user satisfaction
    8.5
    Ease of Use
    Average: 8.8
    7.4
    Visualization
    Average: 8.3
    8.6
    Multiple Content Types
    Average: 8.7
    8.5
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Litmos
    Company Website
    Year Founded
    2007
    HQ Location
    San Ramon, California
    Twitter
    @Litmos
    7,927 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    222 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos offers the world’s easiest-to-use LMS and a comprehensive learning content libr

Users
  • Training Manager
  • Training Coordinator
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Litmos is a cloud-based Learning Management System (LMS) designed to create and manage courses, learning paths, and user support.
  • Reviewers like the user-friendly interface, mobile compatibility, and the ability to quickly and efficiently implement the system due to its cloud-based nature.
  • Users mentioned issues with the reporting tab, which requires a lot of configuration, and difficulties in tracking specific custom fields and analyzing learner data.
Litmos Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
95
Customer Support
59
Features
53
Course Creation
45
Courses
37
Cons
Poor Reporting
36
Reporting Issues
36
Inadequate Reporting
29
Limited Features
24
Limited Customization
23
View All Pros and Cons
Litmos features and usability ratings that predict user satisfaction
8.5
Ease of Use
Average: 8.8
7.4
Visualization
Average: 8.3
8.6
Multiple Content Types
Average: 8.7
8.5
Content Storage and Management
Average: 8.5
Seller Details
Seller
Litmos
Company Website
Year Founded
2007
HQ Location
San Ramon, California
Twitter
@Litmos
7,927 Twitter followers
LinkedIn® Page
www.linkedin.com
222 employees on LinkedIn®
ReadyTech
(227)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    💡 Overview ReadyTech is the leading cloud-based platform for delivering immersive IT training — both instructor-led and self-paced. Trusted by global tech leaders like Adobe, Google, Siemens, Ma

    Users
    • Consultant
    • Student
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 37% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ReadyTech Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    20
    Ease of Use
    16
    Reliability
    11
    Setup Ease
    11
    Fast Response
    10
    Cons
    Connectivity Issues
    6
    System Instability
    5
    Technical Issues
    5
    Audio Issues
    4
    Audio Quality
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ReadyTech features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 8.8
    8.1
    Visualization
    Average: 8.3
    7.9
    Multiple Content Types
    Average: 8.7
    8.0
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ReadyTech Corporation
    Company Website
    Year Founded
    1993
    HQ Location
    Oakland, CA
    Twitter
    @readytech
    134 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

💡 Overview ReadyTech is the leading cloud-based platform for delivering immersive IT training — both instructor-led and self-paced. Trusted by global tech leaders like Adobe, Google, Siemens, Ma

Users
  • Consultant
  • Student
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 37% Enterprise
  • 33% Mid-Market
ReadyTech Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
20
Ease of Use
16
Reliability
11
Setup Ease
11
Fast Response
10
Cons
Connectivity Issues
6
System Instability
5
Technical Issues
5
Audio Issues
4
Audio Quality
4
View All Pros and Cons
ReadyTech features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 8.8
8.1
Visualization
Average: 8.3
7.9
Multiple Content Types
Average: 8.7
8.0
Content Storage and Management
Average: 8.5
Seller Details
Seller
ReadyTech Corporation
Company Website
Year Founded
1993
HQ Location
Oakland, CA
Twitter
@readytech
134 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
iSpring LMS
(136)4.5 out of 5
13th Easiest To Use in Customer Education software
Save to My Lists
Entry Level Price:$3.58
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    iSpring LMS is a feature-rich platform that helps companies accelerate their business momentum through ROI-efficient training. The LMS enables the entire training cycle with clarity and consistency, f

    Users
    No information available
    Industries
    • E-Learning
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 38% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • iSpring LMS is a platform that allows administrators to set up courses and learners to access them, with features for tracking employee progression, creating interactive training modules, and integrating with HR systems.
    • Users like the user-friendly interface, the ability to track employee progression, the AI assist on formatting and content creation, and the option for different types of quizzes and interactions.
    • Users mentioned some gaps in the integration with HR systems, limited reporting capabilities, slow technical support response times, and difficulties in understanding certain features and finding things in the platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • iSpring LMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    51
    Course Creation
    37
    User-Friendly
    30
    Customer Support
    29
    Features
    27
    Cons
    Missing Features
    21
    Limited Features
    20
    Integration Issues
    14
    Limited Customization
    11
    Limited Functionality
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • iSpring LMS features and usability ratings that predict user satisfaction
    9.0
    Ease of Use
    Average: 8.8
    8.6
    Visualization
    Average: 8.3
    8.6
    Multiple Content Types
    Average: 8.7
    8.6
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    iSpring
    Company Website
    Year Founded
    2001
    HQ Location
    Alexandria, VA
    Twitter
    @iSpringPro
    6,549 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    269 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

iSpring LMS is a feature-rich platform that helps companies accelerate their business momentum through ROI-efficient training. The LMS enables the entire training cycle with clarity and consistency, f

Users
No information available
Industries
  • E-Learning
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 38% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • iSpring LMS is a platform that allows administrators to set up courses and learners to access them, with features for tracking employee progression, creating interactive training modules, and integrating with HR systems.
  • Users like the user-friendly interface, the ability to track employee progression, the AI assist on formatting and content creation, and the option for different types of quizzes and interactions.
  • Users mentioned some gaps in the integration with HR systems, limited reporting capabilities, slow technical support response times, and difficulties in understanding certain features and finding things in the platform.
iSpring LMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
51
Course Creation
37
User-Friendly
30
Customer Support
29
Features
27
Cons
Missing Features
21
Limited Features
20
Integration Issues
14
Limited Customization
11
Limited Functionality
11
View All Pros and Cons
iSpring LMS features and usability ratings that predict user satisfaction
9.0
Ease of Use
Average: 8.8
8.6
Visualization
Average: 8.3
8.6
Multiple Content Types
Average: 8.7
8.6
Content Storage and Management
Average: 8.5
Seller Details
Seller
iSpring
Company Website
Year Founded
2001
HQ Location
Alexandria, VA
Twitter
@iSpringPro
6,549 Twitter followers
LinkedIn® Page
www.linkedin.com
269 employees on LinkedIn®
Skilljar by Gainsight
(387)4.6 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gainsight Customer Education, formerly Northpass, is the market-leading digital customer education and training platform. We empower businesses to elevate their customer experience and optimize opera

    Users
    • Customer Education Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 66% Mid-Market
    • 18% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Skilljar is a platform that provides tools for building, managing, and scaling customer education programs, with features such as analytics, reporting, and integration capabilities with CRMs.
    • Reviewers like the user-friendly interface, the ability to design customized learning paths, issue certifications, and use SCORM-compliant content without needing technical expertise, and the exceptional customer support and onboarding teams.
    • Reviewers mentioned that some reporting functionalities feel limited without advanced configuration or external data tools, creating detailed custom reports requires exports and third-party tools, and some training materials are too basic for advanced users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Skilljar by Gainsight Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Customer Support
    6
    Onboarding
    5
    Helpful
    4
    Implementation Ease
    4
    Cons
    Inadequate Reporting
    3
    Poor Reporting
    3
    Limited Customization
    2
    Limited Features
    2
    Limited Reporting
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Skilljar by Gainsight features and usability ratings that predict user satisfaction
    8.9
    Ease of Use
    Average: 8.8
    8.3
    Visualization
    Average: 8.3
    8.8
    Multiple Content Types
    Average: 8.7
    8.7
    Content Storage and Management
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gainsight Inc.
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @GainsightHQ
    13,207 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,100 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gainsight Customer Education, formerly Northpass, is the market-leading digital customer education and training platform. We empower businesses to elevate their customer experience and optimize opera

Users
  • Customer Education Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 66% Mid-Market
  • 18% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Skilljar is a platform that provides tools for building, managing, and scaling customer education programs, with features such as analytics, reporting, and integration capabilities with CRMs.
  • Reviewers like the user-friendly interface, the ability to design customized learning paths, issue certifications, and use SCORM-compliant content without needing technical expertise, and the exceptional customer support and onboarding teams.
  • Reviewers mentioned that some reporting functionalities feel limited without advanced configuration or external data tools, creating detailed custom reports requires exports and third-party tools, and some training materials are too basic for advanced users.
Skilljar by Gainsight Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Customer Support
6
Onboarding
5
Helpful
4
Implementation Ease
4
Cons
Inadequate Reporting
3
Poor Reporting
3
Limited Customization
2
Limited Features
2
Limited Reporting
2
View All Pros and Cons
Skilljar by Gainsight features and usability ratings that predict user satisfaction
8.9
Ease of Use
Average: 8.8
8.3
Visualization
Average: 8.3
8.8
Multiple Content Types
Average: 8.7
8.7
Content Storage and Management
Average: 8.5
Seller Details
Seller
Gainsight Inc.
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@GainsightHQ
13,207 Twitter followers
LinkedIn® Page
www.linkedin.com
1,100 employees on LinkedIn®
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