# What is PagerDuty used for?

What is PagerDuty used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

PagerDuty is used for real-time incident management and operational reliability. It helps IT support, IT operations, and DevOps teams detect, triage, and resolve issues faster by integrating with monitoring tools as Grafana, Loki and Prometheus, and automating alerting, escalation, and on-call scheduling, and this ensures rapid response to critical incidents, reduces downtime, and improves service performance for your software products

##### Comment Metadata
- Posted at: about 1 year ago
- Author title: Gestión de proyectos Cloud, DevOps, Automatización e Infraestructura



### Comment 2

As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT issues and Reporting.

##### Comment Metadata
- Posted at: over 2 years ago
- Author title: Chargeback Associate at Lithic




## Related Product
[PagerDuty](https://www.g2.com/products/pagerduty/reviews)

## Related Category
[Incident Management](https://www.g2.com/categories/incident-management)

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