PagerDuty Reviews & Product Details

I did work in integrating alert system to pagerduty, hence these are the few positive pointers, I noted.

a. PagerDuty has a real time alerting system.

b. Intimation over phone as message and phone call.

c. Simple interface, yet robust feature. Review collected by and hosted on G2.com.

I did not see any major negatives with PagerDuty, however the cost compare to other compitetors is at the higher number. Review collected by and hosted on G2.com.

PagerDuty's standout feature is its incident management. When something goes wrong, like a system glitch or a server hiccup, PagerDuty steps in to alert the right people fast. It's like a superhero for your team's response efforts.

What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems.

Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly. Review collected by and hosted on G2.com.

For new users, especially those who are not tech-savvy, the interface is kind of confusing. My Team Leader had to walk me through how to set it up and use it. Review collected by and hosted on G2.com.

PagerDuty has a agreat user interface and has a great experience as majorly helps in identifying problems and sorting them out hassle free. It helps us out in great ways to achieve and accomplish the task with its great automated features . Review collected by and hosted on G2.com.

PagerDuty is a great software for organisations it can be challenging for new user to use but it is easy to access it one you get used to it.Pagerduty's integration feature can be improved a little bit so that it becomes easy to integrate . Review collected by and hosted on G2.com.

It has been such a fantastic experience using PagerDuty to optimize our work by automating our tasks. It has an easy to interact with interface which makes it easy to use for us to use it. We had a smooth experience when getting started with PagerDuty. The customer support team walked with us through the entire journey which made it easy and quick for us to implement and start using. PagerDuty has been so effective for us and thats why we always use it anytime we need to automate our tasks. PagerDuty offers a range of integrations with other products and this helped us connect it with other products that we use to perform our duties. Review collected by and hosted on G2.com.

There was no much strain for us to get it off the hook with PagerDuty. Everything has been going on so well and smoothly and we have never had any troubles with any of the PagerDuty features. Review collected by and hosted on G2.com.

Pagerduty is very capable, the interface is very complete and easy to understand for less skilled users, the dashboard allows you to visualize the incidents that are occurring by IP, it also allows you to observe the issues resolved, the configuration for network monitoring is very easy to perform, and I find that the analysis is robust and give a good accuracy on the problems that the core network is facing, I can order analysts by teams to take care of all the problems. The implementation was secure we had no problems for installation, I also like that it adds multiple types of alerts, in fact, you can also perform an audit of all incidents that happen and perform a good analysis for resolutions, it is a great task and security manager, and you can monitor the user's entire network from a secure space, all analytics are real time and do not require cumbersome configuration. Review collected by and hosted on G2.com.

We have very few integrations so far I think the most stable is the one we have done with ServiceNow products for the IT area, the integration with Jira is not a good complement, the prices are not as economical as I would like, but I think they adapt well to the needs required by a company. I would like an update in the user interface, perhaps something more attractive, the analysis despite being very detailed I think we should work more on the reports to make them more accurate. I also require that hey work better on the Android applications, I did not feel very comfortable using it. Review collected by and hosted on G2.com.

we use pagerduty when we need to notify the team about anything important we trigger a incident so that every member of the team can be notifies about the issue. It has all the features such as it can be used for both call and send sms. It has great integration support as well we have integrated aws with pagerduty for better response. Its really easy to use and can be easily implemented with your current system. Review collected by and hosted on G2.com.

The reports are bit of a mess they dont show everything in detail which can be a bit of a issue. Review collected by and hosted on G2.com.

Pagerduty becomes important when integrating with Slack, notifications arrive in minutes you can be in the comfort of your thing and still receive without problem. Installation, progressive use and configuration are simple, there is no other word to describe it. The alerts are also set up without protocols, and they always give detailed steps to take so. I must also say that the programming for the guards is one of the best that the program has, achieving good responses to incidents that may arise, unlike other programs that make complicated scales everything becomes simple with the implementation of Pagerduty. The learning is automatic and can be done in sets, taking up again the interface is very intuitive, you can navigate it and basically understand all the options that are presented inside. Review collected by and hosted on G2.com.

I have had very few problems with the service, I consider that there are no errors in its implementation and that its use brings many benefits to our organization, however, the price of each license greatly increases the operating cost, the support service at the beginning is very aware of all user tasks, then many times does not answer requests, some problems we have experienced take time to be solved because the technical support takes time for solutions, applications for phones are far from what we can see on computer, they lack customization and need improvements. Review collected by and hosted on G2.com.

PagerDuty stands out as a premier incident management and automation platform, and has managed to revolutionize our support area in a very short time. Its solid functions have allowed us to have rapid detection, response and resolution of both critical and lower priority incidents. Using features such as its customizable alerts, its multiple integrations with different platforms and its efficient on-call scheduling, PagerDuty has achieved the automation of our support environment and has reduced our manual efforts. Its easy-to-use interface and mobile accessibility have made PagerDuty an invaluable tool for us, improving efficiency in our support operations Review collected by and hosted on G2.com.

While PagerDuty is an excellent automation and incident management platform, an opportunity for improvement lies in improving the integration with Microsoft Teams, fostering a more fluid collaboration and communication experience for users. Review collected by and hosted on G2.com.

Pagerduty is one of hte most popular tool in the idustury for altering. It will help you to send alerts anywehre you want. If you wnat to attach someone's phone number, email or want to show alert on the slack channel pagerduty got you covered. Also if you follow on calls, pagerduty can manage that too. You can put the schedule and team members altering destination and pagerduty will itself change the oncall person as per schedule and start alerting. Review collected by and hosted on G2.com.

While pagerduty is an amazing tool, it hard to learn and it's interface is not that intutive and easy to use. Beginners might feel confused working on it for the first time. They might have to wirte their own policy and that have a steep learning curve. Also pagerduty is fairly expensive tool. Review collected by and hosted on G2.com.

You can reach all the team members with pagerduty. it gave us affirmation that our work will be done without any issues. the best part is it can be used on mobile as well. It does its job of Incident management very well. It is very reliable as well. Its integration and implementation is also really easy. Review collected by and hosted on G2.com.

Ui is a bit of a let down its a fantastic application with all the features. It can be used anywhere for any incidents. Review collected by and hosted on G2.com.