--- title: PagerDuty Reviews meta_title: 'PagerDuty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 972 reviews by the users' company size, role or industry to find out how PagerDuty works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 972 scale: '5' date_modified: '2026-08-08' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 972 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. (19 reviews) - Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. (17 reviews) - Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. (15 reviews) - Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. (12 reviews) - Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. (8 reviews) - Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. (7 reviews) - Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. (7 reviews) - Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. No Surprises! **Rating:** 5.0/5.0 stars **Reviewed by:** Larry E. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** Pagerduty has kept our low, medium to critical part of our network monitored. We are notified on this order so Engineers and administrator can resolved issues depending on critical level. This provides our engineers and administrators have their family time and weekends not on hold when low and medium alerts arises. **What do you dislike about PagerDuty?** I don't see any down side. This is a well thought of service. All bases are covered, if you miss an alert you can setup safety nets, back up phones, emails and then finally the alert can be handoff to the next engineer and so on. **Recommendations to others considering PagerDuty:** If you are on the fence - I hope this move you over the hump. This has made our oncall life easy. our oncall personnel now have a life enjoying their family, watching a movie, play ball and watch their kids events because of Pagerduty. A must have on your team. **What problems is PagerDuty solving and how is that benefiting you?** Network issues, websites, backups, helpdesk tickets, failures in the system, you name it Pagerduty can be integrated to it. ### 2. My PagerDuty Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dawud B. | Major Incident Manager, Computer & Network Security, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** 1)Phone app is very useful for creating, & responding to incidents and engaging on call team. 2)Community site is helpful when looking for general feedback 3)Examples are pretty good on the Pagerduty website 4)alerts are simple to read and understand. **What do you dislike about PagerDuty?** 1)on call schedule is a little difficult to read from a cell phone 2) Would like to see the "before I go on call" feature exposed on a team or escalation policy level. So, rather than specifying or reminding a specific user, why not expose this, and set a reminder for the entire on call team. 3)would like to see a "follow the sun" schedule example, as this is a common request for companies with team in other geos. 4)PagerDuty gives a user the ability to be added without specifying a phone number? (: It shouldn't. Meaning, someone can be on call, and no phone number is listed. 5)would like to ability re-organize layers. - if a layer is removed, it does not give user the option to add the back without the information **What problems is PagerDuty solving and how is that benefiting you?** 1) incident management 2)monitoring & alerts of IT infrastructure 3)intergration with ServiceNow is great! being able to generate incidents for alerts, is helpful for tracking issues. ### 3. Keeps us on top of operations **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Co-Organizer, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** We are able to trigger alerts, keep on top of them and compare with prior alerts to manage our systems and our client's systems. It's easy to separate critical blocker level errors with items that need attention but that doesn't need attention on a 24/7 basis. **What do you dislike about PagerDuty?** As much as we love PagerDuty, we hate when we see the name come through because it means that something has been triggered and needs our attentions. **Recommendations to others considering PagerDuty:** If you're already using a similar service, mirror some of the alerting with it to compare the ease of use and the integrations. If you're new to a service like this, and if you have anything running on the Internet, you should be using this. Period. **What problems is PagerDuty solving and how is that benefiting you?** We take a proactive approach to operations instead of a reactive approach. Long gone are the days of clients telling us something is wrong. We monitor typical failure points along with application specific items and metrics to provide a smooth experience for our clients and their clients. ### 4. Great software that empowers teams to get things done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** Rundeck provides an easy way for users from different teams to login to a simple UI and run jobs. It's easy to intsall and maintain. **What do you dislike about PagerDuty?** I'm a bit concerned about the cost if we ever have to move to paid features. It gets expensive quite fast. **Recommendations to others considering PagerDuty:** If you have scripts you run manually and you need teams to be able to kick off via a simple UI then this is the tool! **What problems is PagerDuty solving and how is that benefiting you?** Lots of manual processes have been automated. Scripts that I would normally run manually can be run by teams in different departments ### 5. Rundeck- operational tasks execution in just few clicks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about PagerDuty?** Ability to manage tasks and simplified execution. Helps ops team to automate repeated tasks and enables team to focus more on product engineering **What do you dislike about PagerDuty?** User Interface could be improved for better user experience **What problems is PagerDuty solving and how is that benefiting you?** We have several task which are repetitive in nature, Rundeck helped to automate them and execute them in under few clicks whenever needed and increased turn around time ### 6. Can create an API for everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** I like how with rundeck you can create API URL's to execute your jobs. You can create jobs with any type of programming language (bash, ansible, python, powershell and more) and generate an API for that job. **What do you dislike about PagerDuty?** That Rundeck doesn't have a dark theme. I prefer scripting in dark so it will be cool to also see my jobs on a dark theme. **What problems is PagerDuty solving and how is that benefiting you?** Right now I'm using it only to generate URL's for all my jobs, but I know it can do a lot more and I will try it. ### 7. Rundeck is a awesome tool for devops environments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** - Cronjobs - Create custom menus - Plugins, special mention to AWS EC2 support. **What do you dislike about PagerDuty?** - I believe the documentation could be clearer **Recommendations to others considering PagerDuty:** 1. The Rundeck community in Brazil could be present at meetings like Devops Day, Summit, RoadSec and other meetups in order to increase visibility and consequently the number of users. 2. Documentation could be clearer, especially regarding access permissions (ACLs). **What problems is PagerDuty solving and how is that benefiting you?** - Deploys in multiple servers at same time - Helping teams gain greater infrastructure provisioning autonomy - Simple tasks like installing security updates ### 8. Automation for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Sean B. | DevOps Engineer, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about PagerDuty?** Plugin architecture, cross-platform, log highlighting, complex workflows... they're all there. **What do you dislike about PagerDuty?** Pricing model. Want to make use of delegated running of jobs; need an expensive seat license to do it. How about a simple change? Unlimited job executors, seat-licensed job creators. That'd make continuing with the enterprise license a much easier sell to the bean counters. **What problems is PagerDuty solving and how is that benefiting you?** Coordinating production work between Amazon services, PostgreSQL databases, Windows and Linux servers. Providing ops staff with the ability to do systems operations on databases and production servers. Use AD signon to reduce authorisation complexity for staff. ### 9. rundeck pros and cons **Rating:** 4.5/5.0 stars **Reviewed by:** Rajesh M. | Devops Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2019 **What do you like best about PagerDuty?** Rundeck is the best workflow automation tool It helps in automating the nodes at scale 9large numbers) Multiple colleagues of different teams like engineering, Ops, testing can access the same environment according to their defined access levels using rundeck ACLs **What do you dislike about PagerDuty?** Approvals option not available yet retry from failed step is not available **What problems is PagerDuty solving and how is that benefiting you?** it reduced lot of manual work of different teams and streamlined the same to achieve process visibility achieved end to end environment setups (provisioning, installation, configuration and deployment) using rundeck ### 10. Great scheduling system **Rating:** 5.0/5.0 stars **Reviewed by:** Cary W. | Cloud Operations Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about PagerDuty?** Web interface is easy to use. It is great for scheduling jobs across multiple systems that you would normally put into cron. It has support for step functions, retries, etc. **What do you dislike about PagerDuty?** While mostly web based, there is still some backend configurations that must happen. I would prefer to be able to easily add nodes through the web console. Setting up authentication can be tricky. Especially when getting more granular with the controls such as allowing certain users access to a project to view but not execute jobs. **What problems is PagerDuty solving and how is that benefiting you?** We use rundeck as a replacement to cron jobs. We have many jobs (bash scripts, rake tasks, etc) that need to be ran periodically on short-lived AWS instances. Rundeck allows us to centralize this so that the job only runs on a single server in a cluster as well as centralizing the logging of these jobs. ### 11. Works like a charm to automate our devops **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about PagerDuty?** The best thing I liked is the integration with ansible. Makes our deployment super-easy. With proper ACL, were able to provide deployment access to various non-technical teams so that they are not dependent on us to deploy an app. **What do you dislike about PagerDuty?** Adding remote nodes could have been from the Rundeck UI. It's a bit frustrating to create the project directory and sub-directories (eg: /var/lib/rundeck/projects//etc/) **What problems is PagerDuty solving and how is that benefiting you?** We wanted to give deployment access to several non-technical people/teams in our company. Rundeck provided the best solution for our problem. ### 12. Rundeck Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about PagerDuty?** Features like running Ad-hoc commands, centralised management for scheduled jobs and logging user activity are making life easy. Integrations with Slack, Jira, Ansible are useful. **What do you dislike about PagerDuty?** Scaling is big issue as need to always go for the vertical scaling. No guide to tune it and plan the capacity for job scheduling and debugging/troubleshooting issue is really difficult. **What problems is PagerDuty solving and how is that benefiting you?** Centralised Scheduling of cron jobs and error handling. Enabling users to execute adhoc commands and compare the output from different instances. Also helps in auditing user activity on multiple stack of servers. ### 13. RUNDECK - Self service for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** I like how easy it is to take my existing scripts and self service common tasks for non technical users. **What do you dislike about PagerDuty?** For windows the documentation feels a little like it might be outdated, setting up things like LDAP and SSL took a fair amount of effort. **Recommendations to others considering PagerDuty:** Just try it, I suspect you won't look back. **What problems is PagerDuty solving and how is that benefiting you?** We are giving users the power to refresh there own environments without needing to know how it all works under the hood. Also scheduling refreshes of dev environments. ### 14. A quick review on Enterprise Rundeck usage **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about PagerDuty?** Rundeck scales up to dispatch commands/jobs to multiple number of nodes at a time and it provides shilding at project level to separate enviroments. It has good HA clustering options. Easy usage and vault option. **What do you dislike about PagerDuty?** Rundeck does not have approval mechanism like in Jenkins. Dashboarding on ROI could have been better. User management from AD goops should have been simpler **Recommendations to others considering PagerDuty:** add more features in comparison with Jenkins **What problems is PagerDuty solving and how is that benefiting you?** Rundeck can automate any sort of enterprise operational works such as Building infra, Setting up services,Environments and Managing deployments etc,. ### 15. Very good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2019 **What do you like best about PagerDuty?** The best is the simplicity, documentation and easy configuration. Very rarely I came across a bug and got a quick reply when reporting it. **What do you dislike about PagerDuty?** The listing of nodes that is selected when running a job is good but would could be improved. A way of grouping them would be good (based on a tag or a new node property field for example) . **Recommendations to others considering PagerDuty:** The benefits for automation are very high for the small amount administrative cost to maintain Rundeck in your infrastructure. **What problems is PagerDuty solving and how is that benefiting you?** This was really helpful for the 2nd level support that was able to automate some routine work on the systems. It was also useful to shutdown applications that spawn across multiple servers. ### 16. Rundeck is cool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about PagerDuty?** Daily automation with powershell or shell script run by rundeck on the target vms. **What do you dislike about PagerDuty?** It seems like it is a little behind in some features like SSO and other things **Recommendations to others considering PagerDuty:** Keep it clean, develop standards, use naming conventions. **What problems is PagerDuty solving and how is that benefiting you?** Rundeck has freed up alot of my time. ### 17. Great tool for managing On Call Duties **Rating:** 5.0/5.0 stars **Reviewed by:** Bill W. | Manager, Web Development, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2017 **What do you like best about PagerDuty?** That I can schedule my team for on-call rotation and we can easily substitute or swap schedules as need be. I like that there are various levels of events and you can have PagerDuty contact you in different ways depending on the urgency of the event. **What do you dislike about PagerDuty?** The scheduler isn't as friendly as I'd like, but I don't have a better suggestion at the moment. **Recommendations to others considering PagerDuty:** In the past we used Google Voice to manage on-call rotation, but it was a manual process to update the individual(s) on call each week. PagerDuty allows us to automate and forget, with notifications as to when we go on call and easy glance to see who is on call. **What problems is PagerDuty solving and how is that benefiting you?** Knowing who was on call and making sure that they were notified when there were issues. ### 18. Rundeck is an easy to use tool and powerful for small businesses and large to automate Ops tasks. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2020 **What do you like best about PagerDuty?** Rundeck ease of use. Rundeck User Interface. **What do you dislike about PagerDuty?** Inline code in Rundeck can be hard to version and backup. Heavy reliance on scripts/code stored outside of Rundeck is needed. **What problems is PagerDuty solving and how is that benefiting you?** Automating Ops tasks. Routine tasks. Less human error. Better log analysis. History of executions/failures. ### 19. Does what you'd expect but not better than the competition **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about PagerDuty?** PagerDuty was very easy to move to and integrate with slack. For my organization, the slack integration was a must. **What do you dislike about PagerDuty?** It's more expensive and has a less verbose feature set than OpsGenie. For my organization, the move to OpsGenie has empowered better customized alert management that scales across the diverse needs of our organization. **Recommendations to others considering PagerDuty:** Check out the full landscape. While it will function well enough, there are better options out there that may cost your organization less money. **What problems is PagerDuty solving and how is that benefiting you?** 1) The ability for operations people to quickly be paged after-hours about production alarms. 2) Product teams have the freedom to rotate alert management according to whatever system they want to use (goalie, etc). We can also silence these after-hours for teams that are not on call. ### 20. We automate and Rundeck Orchestrates **Rating:** 4.0/5.0 stars **Reviewed by:** Nitin G. | Cloud Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about PagerDuty?** We have been using Rundeck with Salt Module for everything. Deploying ARM temaplates, Terraform, Chef policy update, Domain Password resets etc for our daily IT automation and we are able to . Thanks ton Rundeck Team. **What do you dislike about PagerDuty?** I don't think I dislike anything about it. **What problems is PagerDuty solving and how is that benefiting you?** We are able to Orchestrate daily jobs like password resets, Chef Policy update, ARM template deployment. So user doesn't have access to real environment and password but Rundeck helps users to achieve end goal. ### 21. great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Valdeilson S. | System Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about PagerDuty?** What I like most is that it is multiplatform. What I least like is that it should be less complicated to access windows services. Easy installation and integration with unix like systems **What do you dislike about PagerDuty?** What I least like is that it should be less complicated to access windows services. **What problems is PagerDuty solving and how is that benefiting you?** I created jobs to restart important services on some servers, removing the need for employees to login to the servers. ### 22. Very powerful community edition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2020 **What do you like best about PagerDuty?** - Supports ansible out of the box - Advanced security model **What do you dislike about PagerDuty?** No ability to connect remote ansible host There are some extra steps to make the domain name work **Recommendations to others considering PagerDuty:** N/A **What problems is PagerDuty solving and how is that benefiting you?** CI/CD automation Automation maintenance tasks ### 23. product, feature release and support **Rating:** 3.5/5.0 stars **Reviewed by:** Deepak T. | Cloud Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2019 **What do you like best about PagerDuty?** Strong feature rich product helping automation except rigid and stiff on certain features. Easy installation and maintenance. **What do you dislike about PagerDuty?** tiny and least help full documentation specially on product upgrade 3.1.0 to 3.1.2 (my experience). Untested product release of 3.1.2 version. I had to spend almost two weeks to figure out workaround that to reading Rundeck .db files. (WebHook objects creation on MSSQL database had a wrong field type). **Recommendations to others considering PagerDuty:** NA **What problems is PagerDuty solving and how is that benefiting you?** Automation of azure resource maintenance, state management. ### 24. Nice Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about PagerDuty?** Ability to compose small chunks of operational tasks into multiple uselful workflows. Gives security, repeatability and visibilty of operations that have been done.. **What do you dislike about PagerDuty?** it's a little buggy. New releases tend to have quite a few issues especially. best to wait for a few minor versions each time. **Recommendations to others considering PagerDuty:** Give it a go, easy startup. **What problems is PagerDuty solving and how is that benefiting you?** Generic deployment to thousands of servers globally. Automating rollout of software, rundeck does the heavy lifting of connectivity and audit. ### 25. Very Good Tool for job schedulers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2020 **What do you like best about PagerDuty?** Task scheduling activity and i like more on ansible plugins . **What do you dislike about PagerDuty?** Need more plugin configuation like to connect with other tools directly like K8S on cloud. **What problems is PagerDuty solving and how is that benefiting you?** Continous Deployment ..we are able to solve the problem ### 26. Speeding up automation and tests **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** The best about Rundeck is its integrations with Ansible and other tools using webhooks. Also, it is very easy to deploy. In a few minutes, you have a full operational Rundeck up and running. **What do you dislike about PagerDuty?** I can't see downsides on Rundeck. It fits my needs and solves a lot of problems I had. Maybe the need of adding ssh keys to log into servers, but this is not a very big problem. **Recommendations to others considering PagerDuty:** Don't lose time! Try Rundeck now! **What problems is PagerDuty solving and how is that benefiting you?** We are automating configuration tests. One of the things we are doing is to ensure that all of DNS servers are up to date and syncronized. ### 27. Reliable, easy to use service **Rating:** 5.0/5.0 stars **Reviewed by:** David V. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** I really like three things. First is the ability to set up on-call schedules that will automatically call the appropriate person. I also like the automatic escalation, in case a call gets missed. Finally, I like that it works on standard cell phones, no need to have separate paging devices. **What do you dislike about PagerDuty?** I don't have any dislikes. I am much happier with PagerDuty that I was with my old paging company. **Recommendations to others considering PagerDuty:** I have found PagerDuty to be very reliable. We have not missed a service call since we started using PagerDuty. **What problems is PagerDuty solving and how is that benefiting you?** Prior to using PagerDuty we would miss support calls from time-to-time. Since we started using PagerDuty we have not missed a single support call in the 6 years we have used PagerDuty. ### 28. The best solution to trigger a panic attack **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle B. | Incident Analyst , Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about PagerDuty?** Schedules and over rides are simple and easy to configure as well as when, where and how the alters make it to your device, desktop or team **What do you dislike about PagerDuty?** I would love to see a way to create multiple maintainance windows with the same criteria. Right now it has to be done for each day individually **Recommendations to others considering PagerDuty:** Great product. I am not privy to pricing, but this is a top rate solution. Best solution to trigger panic attacks **What problems is PagerDuty solving and how is that benefiting you?** We have a fairly complex echo system that requires the ability get the right people involved quickly. We have made incidents more easily tracked as well as provided an extra level of transparency. Timeliness are easier to find and gaps are easily identified ### 29. Quality service that is reliable and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon S. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** Pager duty is a very configurable service providing complex escalation rules, staff on call scheduling, direct interfacing to some systems and is very straightforward to setup and use. The phone app is well designed and easy to use as well. There are also good analytics for tracking alert frequencies and staff responses. **What do you dislike about PagerDuty?** This service has met all of my criteria and I don't have anything that I can specify that I dislike about the product. **What problems is PagerDuty solving and how is that benefiting you?** With running a complex IT configuration with minimal staff, I am able to be aware of any critical issues happening in my environment typically before it is reported by users. It also ensures that I am aware of issues occurring during non-business hours. ### 30. Best Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Raziedo T. | Senior Network Engineer, Printing, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2017 **What do you like best about PagerDuty?** I'd like the dashboard looks, simple and basic to navigate, great on-line chat/email support and has documentation on-line that you can refer. It is simply the best scheduling tool for IT professionals. Keep it up PagerDuty Team. **What do you dislike about PagerDuty?** I haven't find to dislike the product as it is great tool that we are currently have, it makes our support more responsive than before, business is happy when things get fix in timely manner. **Recommendations to others considering PagerDuty:** it might be useful to have one of this tool that will help you to achieve your business agility when it comes to support. **What problems is PagerDuty solving and how is that benefiting you?** Mostly incidents and IT issues, it just works when you need someone to get page the right resources that you need. ### 31. Pager Duty does well at one critical thing **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy B. | Sr Systems Engineer, Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about PagerDuty?** PagerDuty makes it simple to gather alerts from many different sources and notify the people who can take care of the problem. The web interface is clean and easy to figure out. The mobile app works well, and allows me to acknowledge alerts straight from my phone. **What do you dislike about PagerDuty?** I've had a hard time coming up with a downside with how I use PagerDuty. I have setup a couple of groups that need to get alerts. I can setup an override in case someone else needs to be on call for a few hours or a day. When alerts come in they go to the appropriate user. When PagerDuty has a problem with their infrastructure (which is honestly pretty rare) they are good at communicating what is down and when they expect it to be back. **Recommendations to others considering PagerDuty:** Other players in the space are OpsGenie and VictorOps. I have never used either, but it's probably worth checking all competitors if you are looking to implement something like this. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty gives me ease of mind knowing that the right person, or group of people is getting an alert when our application is slow or our infrastructure is down. It allows my team to unplug from email or Slack and focus on what is most important at that time, knowing that if there is a critical problem, PagerDuty will let us know. ### 32. Powerful Tool for Handling On Call Rotations **Rating:** 4.5/5.0 stars **Reviewed by:** O'Ryan N. | Lead SCADA Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about PagerDuty?** Easy to use web interface that allows you to setup users and schedules. It is easy to see who is currently on call and who will be on the next rotation. Easy to override and replace users quickly. There are numerous way to interact with the system from simply sending an email to your dedicated PagerDuty email address which will notify the on call person, or if your system is one of the many integrated systems you can have it directly interface with PagerDuty. For those who need a more custom approach there is a feature rich API that you can use to build your own custom interactions. Licensing is per user, so you only have to pay for what you need and can scale up without having to spend a lot of money. It also has an app for your phone (IOS or Android) that works well when on call so that you can get an audible alert even when you are sleeping. **What do you dislike about PagerDuty?** I wish they had a way to set a schedule to cascade down through all users for a schedule until an issue is acknowledged or resolved. For example, I have 5 people in the rotation and if an issue doesn't get resolved by the primary on call person within 15 minutes, then it could roll to the next person on the schedule. If they don't acknowledge within 15 minutes then it rolls to the next on the schedule and so on. **Recommendations to others considering PagerDuty:** PagerDuty has the most features and offers the best ease of use relative to it's cost. **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to contact system admins after hours for issues that arise within our SCADA system which need to be addressed outside of business hours. ### 33. Great and powerful tool for automation process. **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Luis R. | IT Infrastructure & Operations - System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about PagerDuty?** The option to schedule your jobs and the easy use of the tool in general. **What do you dislike about PagerDuty?** The webpage look is not so friendly. Must be improved. **Recommendations to others considering PagerDuty:** If you are looking to solve that recursive tasks and avoid users repetitive request this is your tool! **What problems is PagerDuty solving and how is that benefiting you?** Automating hard process and allowing other users to run their own jobs not disturbing our normal work. ### 34. Automation Best Friend! **Rating:** 5.0/5.0 stars **Reviewed by:** Michele M. | Data Analyst, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2019 **What do you like best about PagerDuty?** The ease of scheduling and monitoring all the jobs in one place. The interface is clear and simple, yet powerful and has a great flexibility **What do you dislike about PagerDuty?** As now we are not having any issues! I'll write you when something is not working! **What problems is PagerDuty solving and how is that benefiting you?** Automate and schedule all the jobs, monitoring them and doing auditing in case that something goes wrong ### 35. Safeguard for our system **Rating:** 3.5/5.0 stars **Reviewed by:** Victor P. | Test Automation Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about PagerDuty?** PagerDuty is an efficient way of doing the alerting when it is required to collect the data from a few sources and notify only the relevant persons via the means those people prefer. **What do you dislike about PagerDuty?** Sometimes, it feels like PagerDuty is meant for big corporations with many teams/departments where the incident process is complicated. Building something really simple is not possible or obvious and requires thinking of the play scenarios in the terms of a big company. **What problems is PagerDuty solving and how is that benefiting you?** Pagerduty provides a vital part for our system making a bridge between automated monitoring and us humans. Being a small company, we could not afford having a dedicated team of Operations who keeps an eye on the system. Instead, we invested some time building several layers of monitors that all are integrated into Pagerduty. PagerDuty then do the rest---Collects the alerting data and notifies only the relevant people giving them the relevant data to react. ### 36. Great tool for alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Brian B. | President & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about PagerDuty?** The integrations with other platforms make it extremely useful; we use it with New Relic, and also with their generic e-mail integration that allows other monitors to send alerts to a custom email address to trigger an alert. The ability to send voice alerts is very useful for us, as is the mobile app (we use it to check and update the status of an incident when there is one ongoing). **What do you dislike about PagerDuty?** Sometimes alert resolutions are delayed, or alerts are queued in a way that i get a second alert about the same issue, despite the fact that I already marked it as resolved. It's a minor issue but it could be improved. **Recommendations to others considering PagerDuty:** It seems very simple but it is a very effective tool; it works as advertised and gets the job done. **What problems is PagerDuty solving and how is that benefiting you?** Pager Duty helps ensure that if our platform experiences an outage or other incident that we get notified about it immediately. ### 37. Amazing Pager Duty **Rating:** 5.0/5.0 stars **Reviewed by:** Jefferson R. | Iteration Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about PagerDuty?** I really like the way that I can schedule a on call rotation schedule and the Pager Duty automatically call my colleagues . Thera are a lot of integration with Slack and service now tool that we already did. I really would like to integrate the pager duty with Jira to create stories cards automatically. We integrate the Pager Duty in slack, so we can pager anyone using our slack channel. **What do you dislike about PagerDuty?** I really dislike the possibility to integrate Pager Duty into Jira Kanban Tool, so this automation could create a story and facilitate our life. **Recommendations to others considering PagerDuty:** PLease, consider to integrate Jira and Pager Duty to create stories when we are called. **What problems is PagerDuty solving and how is that benefiting you?** All Incidents are automatically paged by PagerDuty. We can save time and costs because we don't need an employee working in a different shifts. We don't need operational center to monitoring our work queue. All call is made automatically without human intervention. ### 38. Reliable and lots of useful features **Rating:** 5.0/5.0 stars **Reviewed by:** Stefanie F. | Senior Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about PagerDuty?** Pager Duty is the best alert management solution I've encountered in my 11 years of on-call work. I love that I can just subscribe to a calendar feed and it will automatically keep me updated with my various on-call schedules. And if I don't hear my phone buzz initially, Pager Duty can call me to get my attention. **What do you dislike about PagerDuty?** Honestly I can't think of anything I don't like about it. It costs money, but it's better than anything I could build and manage on my own. **Recommendations to others considering PagerDuty:** Give it a try. If you're like me, you'll never go back to self-hosted alerting solutions. **What problems is PagerDuty solving and how is that benefiting you?** We need to be able to reliably cover every timezone and we have multiple types of on-call responsibilities that need to be covered constantly. Pager Duty's scheduling layers are really useful for follow-the-sun coverage, so I can easily share my on-call with a colleague in a different timezone. And as an end-user, it gives me a simple view into my personal on-call schedule, automatically sync'd to my calendar. ### 39. Rundeck has replaced mostly crontab jobs in important areas **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** Rundeck collects logs from all tasks and informs me in case of problems with their execution - this is crucial in the case of archiving tasks **What do you dislike about PagerDuty?** I miss simple instructions on how to comprehend WinRM, file copying and debugging **What problems is PagerDuty solving and how is that benefiting you?** Rundeck will allow you to perform tasks reliably, thanks to which I spend less time analyzing and browsing logs. ### 40. Complete incident management tool, with various integrations, all as SaaS. **Rating:** 5.0/5.0 stars **Reviewed by:** Umur C. | Lead DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about PagerDuty?** I guess, what I like about PagerDuty is because since they are one of the first SaaS Incident Management and IT Alerting tool, they are almost integrated with any other open source and proprietary tool on the DevOps universe. You can choose your stack freely, without concerning about the alerting integrations. **What do you dislike about PagerDuty?** The tool is just a bit pricey compared to the competition and in between offered plans. Organizing the shift table is somewhat frustrating, whenever there is an employee circulation in the teams responsible, we are getting a bit nervous about not breaking the current chain of shifts while making the appropriate changes. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helps us realize and solve problems that we can not acknowledge quickly without. Sometimes you can miss your SMS or Email alerts, because maybe you are in a theatre or sleeping or your teammate couldn't acknowledge an incident on time, etc.. So, things bounce forward to interested parties depending on the services that is offered. You simply can't miss anything with this tool if it is properly configured. ### 41. Great product with a few quirks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about PagerDuty?** The best thing is that it just works.. We integrate PD(thats what we call Pagerduty) with service now and though there are few glitches in it, it works for the most part and more than anything it just works and serves the purpose. I loved it when the TV show Silicon Valley mentions about Pagerduty :) It was amazeballs. And the number of alerting channels such as phone, sms and email and everything that is there so that we dont miss the alert is awesome. **What do you dislike about PagerDuty?** I don't like it when it wakes my up at 4 AM in the morning. lol. JK. its not that I dont like this.. but it would have been a good thing to have the way to test the integrations. In case of AWS integration, we had a trouble checking if the webhook was invoked or not. Would be good to have some logs to see them, or is it something thats there.. but I am not aware of? **Recommendations to others considering PagerDuty:** Its a great tool that makes your life very easy, be it a dev or a systems guy or a admin. **What problems is PagerDuty solving and how is that benefiting you?** Its great to know immediately that your servers have gone kaput in prod the moment something goes wrong. ### 42. PagerDuty: Always There **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | Senior Site Reliability Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** PagerDuty's app is cleanly designed, easy to use, and reasonably complete. The notifications arrive on-time and accurately relay the triggered alert. The UI is sleek, pleasant to look at and right to-the-point. The app rarely, if ever crashes or exhibits reliability problems - a good characteristic to have in a monitoring app. It's a nice warm-and-fuzzy feeling that really helps when you're on-call. **What do you dislike about PagerDuty?** PagerDuty's buttons for snoozing and acknowledging alerts overlap. The schedule interface doesn't show what I want to see first - a monthly schedule that looks like a calendar page that shows on-call rotations. I'd like the current list format to stay available for more complex schedules, but I think the default should be something more recognizable and easy to compare with other calendars. **Recommendations to others considering PagerDuty:** Organize your alerts well. Only alert on actionable items. **What problems is PagerDuty solving and how is that benefiting you?** I no longer have to sort through email, chat backlogs, or write custom tooling to get statistics or information about a given page. PagerDuty has helped us reduce our mean time to response (MTTR) and provide more reliable services by reliably delivering alerts. Organizing and summarizing alerts can be difficult and while PagerDuty does a lot to make this easier, there are some ways I want to query alert history that aren't easily possible without hitting the API. The API could be a bit more consumer focussed and concise. It should be super easy to query for who's on call for a given team and for a given service. ### 43. Great for escalating and managing schedules **Rating:** 5.0/5.0 stars **Reviewed by:** Michele L. | SaaS Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** I love the feature that allows me to easily define a follow the sun schedule that keeps my team from having to wake up when there's someone already in an office somewhere, and keeps me from having to manage the schedule at all as it rotates. The team can override and swap as they please and i get a clear view of whose on at any time. **What do you dislike about PagerDuty?** waking up for no good reason! Waterfall alerts where you get a billion alerts for the same underlying issue. Not being alerted when someone forgets to turn alerts back on after maintenance. **Recommendations to others considering PagerDuty:** The support team are great and there is a lot of knowledge that they can help with when setting up your systems. Also, there is a lot of help articles. Its worth reading up before you implement as you will be able to benefit from a better setup **What problems is PagerDuty solving and how is that benefiting you?** We have completely eliminated call-outs during business hours, using follow the sun. As operations manager I can quickly identify my most painful and reoccurring incidents using the new operational review Analytics feature, which has allowed me to show the benefit of investing development time to fix issues that hurt the on-call teams ### 44. Almost as awesome as the Lego Movie **Rating:** 5.0/5.0 stars **Reviewed by:** Paul F. | Unix Sys Admin, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** You can manage your alerts from web or via the phone application. The presentation is fairly straightforward and simple to use, particularly for those late night annoyance pages and half-awake moments fumbling for the phone. The history is easy to find if there are any questions about when a page occurred and who got it. The automated notification of when you go oncall and offcall is just as it should be with no messing about with forwarding another phone number and/or emails. Swapping oncall is easily done for any time frame. Excellent design overall. **What do you dislike about PagerDuty?** Finding past oncall dates is less than intuitive. And there is always a wish there was a greater variety of builtin sound choices (foghorn, sonar, whispers, meow, and of course Hells Bells) The largest issue is that there have been problems with the functioning of the phone application on Google Pixel phones for multiple team members. The most common issue is for the phone application to not recognize a pressed button after answering the call. This causes much grief as the call or page then rolls through to the next level. It is unclear what causes the issue or what an absolute fix is for it. **Recommendations to others considering PagerDuty:** PagerDuty has a great product with a strong focus and is both simple to use and easy to integrate with. **What problems is PagerDuty solving and how is that benefiting you?** The pager duty reports have helped management better realize the amount of off-hours activities and the built in escalation procedures have helped other groups with lax standards or weak alerting programs step up to better quality. In particular, because of how well pagerduty manages alerts, groups who write their own monitors now have a better way to interface than using emails or other kludges. ### 45. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Justin W. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** We have several different types of monitors / integrations that we use and they all work very well from the pager duty side. **What do you dislike about PagerDuty?** I dislike how not all features available to the web ui are available via the app. For example, I do not know how to set maintenance windows from the app. I acknowledge that the app can never be feature complete to the web ui. But those particular features would be very handy to do **Recommendations to others considering PagerDuty:** Look for integrations with productions that you already use. More than likely, there is some form of integration that can happen to make the product immediately viable. **What problems is PagerDuty solving and how is that benefiting you?** We have monitoring on our production servers via an integration with a long aggregation tool. We also have monitors on external calls via a 3rd party SAS service that informs us when our site does not respond. Having the ability to integrate to multiple sources of monitoring and alert from one service is very handy. ### 46. PagerDuty at Climate **Rating:** 4.0/5.0 stars **Reviewed by:** Luke S. | IT Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** I love the iOS app. One of the most used features at Climate is the multiple accounts. We share a device for on-call support rotation, and it's nice to have my account already there. Most settings are available on the mobile app, which is a plus as well. **What do you dislike about PagerDuty?** The web interface is slightly clunky. When removing access, there are several links to projects, on-call schedules, etc., which makes it difficult to remove one person. I understand the need, however, there should be an option to force removal, especially if the user is the only one on a schedule. Something like, "Are you sure? This will remove ____" **Recommendations to others considering PagerDuty:** When removing a user, there should be an option to force removal, especially if the user is the only one on a schedule. Something like, "Are you sure? This will remove ____" **What problems is PagerDuty solving and how is that benefiting you?** We like the notification options; phone call, SMS, and app. This helps us resolve issues quickly, and alert team members easily. The Slack integration is also amazing; super useful. ### 47. Pagerduty is very flexible and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** John A. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** The UI is fairly intuitive and there is a ton of documentation to help complete common tasks. One of my favorite features is that each person can customize how and when they are notified to what works better for their situation. **What do you dislike about PagerDuty?** The only thing I can think of is the PD phone apps (both iphone and android) have notification volume issues. I use an android phone, and I often find that after a PD alert notifies me, my notification volume is at full blast afterwards. This happens on my Samsung Note 9 as well as S8+. Other team members with Iphones have said they can't figure out how to get notifications in the middle of the night when do not disturb is enabled, and it causes them to not hear alerts in the middle of the night. **Recommendations to others considering PagerDuty:** There's no point in looking at any other service for on call management. Pagerduty beats them all easily. **What problems is PagerDuty solving and how is that benefiting you?** Easily get alerted to issues with our AWS infrastructure. The API is helpful for us when we need a custom solution to trigger alerts. ### 48. Tech start up standard in on-call and alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Roman T. | Principal Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** PagerDuty has simple but great alerting mechanisms for managing on-call. You can set schedules and different policies. Slack integration is great and is primary how we interact with the service. It also works with pretty much any third party service to hook into alerting - we have yet to run into any issues there. You can even create simple custom integrations for your in-house alerting using their APIs. **What do you dislike about PagerDuty?** The core concepts are still blurry, or too techy in my opinion. The debate for what is a service goes on and on. What really is a service? What is an integration? What is an extension? To this day I can't answer these clearly. It just needs to be simplified with human/business speak. If you are having an outage on your product, it can be difficult to manage alerts, and can get very overwhelming actually. Apart from just muting things completely, we haven't had a great solution. **What problems is PagerDuty solving and how is that benefiting you?** Manages our on-call scheduling and alerting 24/7. ### 49. Best Alerting machanism **Rating:** 4.5/5.0 stars **Reviewed by:** Sandeep K. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** Communication: it's so robust that you wont miss any single alert. Issue details: It's easy to integrate with the product so it can send the issues details as clear as we want. Escalation policy: Issue can be look up in seconds as this has a robust policy like escalation hierarchy that engages people to look into the issue very promptly. **What do you dislike about PagerDuty?** it alerts the users but doesn't deliver the message properly.. It just reads out the issue details or error messages reported in plain text to speech way and it annoys me every time when I receive a call. I would like to see it more smarter to tell the description smartly so it can be resolved without looking into the issue for more details or etc. I do not see it updated the UI in long time that's a good to have. **Recommendations to others considering PagerDuty:** I couldn't think of any other service name when it comes to alerting mechanism. I would recommend you to try it out to see the better results. **What problems is PagerDuty solving and how is that benefiting you?** Production issues are solved or take up immediately on a priority basis. It can be configured to send to multiple audience so it can reach to right audience. Immediate resolution of issues that were serious and impacting the customers as well as businesses. Rotation policy is very useful that it automatically contacts the people who are on current rotation for 24/7 support and it's very useful. ### 50. The best tool for IT alerting and notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Denis S. | Head of Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about PagerDuty?** - a lot of notification methods - flexible notification rules configuration - easy to use phone app, compatible to use with multiple accounts in the same time - flexible schedule and escalation policies configuration - a lot of integrations ready to use - automatic events grouping - great pricing model **What do you dislike about PagerDuty?** - sometimes you can get a calls and SMS messages about already resolved incidents (very rare) **What problems is PagerDuty solving and how is that benefiting you?** We use PD as unified tool for IT alerting and notifications. It's flexible notification rules system allows us not to miss any notification which should be reacted. A lot of existing extensions allows us tightly integrate PD to our logging and monitoring system. ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+01%3A23%3A16+-0500&secure%5Bsession_id%5D=5730b663-c50e-49b0-b182-fe7126f20d60&secure%5Btoken%5D=15e1850b2a298d633fe3394e377aaddde7b21d34fea3ca3b89223e4bcc5249ca&format=llm_user) ## PagerDuty Integrations - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews) - 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[Delinea Cloud Suite](https://www.g2.com/products/delinea-cloud-suite/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Dropzone AI](https://www.g2.com/products/dropzone-ai/reviews) - [Elastic](https://www.g2.com/products/elastic/reviews) - [Fiddler AI](https://www.g2.com/products/fiddler-ai/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitHub Copilot](https://www.g2.com/products/github-copilot/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Jenkins](https://www.g2.com/products/jenkins/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/american-cloud-kubernetes/reviews) - [Langchain](https://www.g2.com/products/langchain/reviews) - [Logz.io](https://www.g2.com/products/logz-io/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nagios Core 4.4.5 on Ubuntu 18](https://www.g2.com/products/nagios-core-4-4-5-on-ubuntu-18/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Cloud Infrastructure](https://www.g2.com/products/oracle-oracle-cloud-infrastructure/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Puppet Enterprise](https://www.g2.com/products/puppet-enterprise/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Site24x7](https://www.g2.com/products/site24x7/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Splunk Security Essentials](https://www.g2.com/products/splunk-security-essentials/reviews) - [Splunk SOAR (Security Orchestration, Automation and Response)](https://www.g2.com/products/splunk-soar-security-orchestration-automation-and-response/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - [Uptime.com](https://www.g2.com/products/uptime-com/reviews) - [Vault](https://www.g2.com/products/ideagen-vault/reviews) - [VMware Cloud Foundation (VCF)](https://www.g2.com/products/vmware-cloud-foundation-vcf/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## PagerDuty Features **Automation** - Scalability - Intelligent Automation **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Generation **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PagerDuty Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) - 4.8/5.0 (335 reviews)