Puppet Enterprise Reviews & Product Details

Puppet Enterprise Overview

What is Puppet Enterprise?

Puppet Enterprise helps you know what's in your infrastructure, and how it's configured across all the physical components of your data center; your virtualized and cloud infrastructure; and everything you're running in containers. Puppet automatically keeps everything in its desired state, enforcing consistency and keeping you compliant, while giving you complete control to make changes as your business needs evolve. Only Puppet includes desired state conflict detection and situational awareness, and comes with over 5,000 prebuilt supported, approved and community-contributed modules.

Puppet Enterprise Details
Languages Supported
English
Product Description

Deliver and operate constantly modern software with the leading infrastructure-as-code platform.

How do you position yourself against your competitors?

Unlike other solutions, Puppet Enterprise is designed to scale your configuration management practices across teams and processes while maintaining holistic and continuous management. Puppet's declarative, model-driven approach and simple configuration domain-specific language makes it easy to adopt, scale, and meet your use cases, even as your needs expand. Puppet's built-in intelligence enables it to do things such as isolate failures, report on necessary configuration changes, detect when two or more pieces of infrastructure code are trying to manage the same configuration, and report on system configurations that aren't even managed by Puppet.


Seller Details
Seller
Puppet
Company Website
Year Founded
2005
HQ Location
Portland, OR
Twitter
@puppetlabs
256 Twitter followers
LinkedIn® Page
www.linkedin.com
488 employees on LinkedIn®
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Puppet Enterprise Reviews

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Systems Administrator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Systems Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the support, the community, the puppet forge. Oh how I could go on. Puppet has revolutionized our infrastructure. It is the best tool I've ever used. If you are on the fence about using puppet, do it. If you are using open source, I HIGHLY recommend you upgrade to enterprise. Review collected by and hosted on G2.com.

What do you dislike?

The initial setup of your infrastructure takes a bit of work. Getting your puppet master set up, the puppetdb configured, and your hiera structure set up takes quite a bit, but once its in place it works great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly advise using enterprise. I do advise consulting their professional services when getting your installation set up right. i also highly recommend getting trained. Their training is worth it so much. Puppetize Live is worth it too if you have a chance to go to conference. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are delivering our applications faster. We are securing everything automatically, and we are reducing the complexities of our audit through the mere use of our manifests being delivered to the audtors. Review collected by and hosted on G2.com.

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Open Discussions in Puppet Enterprise
Systems engineer
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like how easy it is to track changes on machines. Also the ability to go back and look at previous reports to see what changes were made during previous puppet runs is really great. Further, the number of modules written for Puppet by third parties show it's maturity in the landscape of configuration management software. Review collected by and hosted on G2.com.

What do you dislike?

I wish that some of the puppet supported modules would continue support (rather than losing support as they start to be picked up by other vendors). Also, Puppet Enterprise is pretty expensive compared to some alternatives. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Puppet Enterprise is more expensive than other options. It has good software support support. It also has many modules both written and supported by Puppetlabs as well as modules written by third party companies and individuals. I would recommend Puppet Enterprise to individuals or companies that needed to keep a fleet of machines (whether it be hundreds of identical machines or a couple dozen similar machines) configuration settings consistent over time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it to track changes across our fleet of machines and to ensure consistency across our entire environment and datacenters. We have found Puppet Enterprise to be excellent in getting from an unpuppetized environment to close to 100% penetration. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Puppet enterprise has phenomenal services that allow you to easily bring your infrastracture from a simple CI pipeline to a CD pipeline with the orchestrator and code manager. It's awesome to have PR's that get merged into our production branch make their way from source control all the way to our production nodes without any intervention. It's a huge devops enabler. Review collected by and hosted on G2.com.

What do you dislike?

The thing i dislike about puppet enterprise is they lack examples of how people in big companies are using puppet enterprise in an automated fashion. Their docs just show and explain examples using clickops in the PE console. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Read the documentation and also read the paper that discusses the differences between puppet and chef posted on puppets website. This will really help shed some light on the true differences and show where puppet really shines. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of being able to reduce risk in making changes to infrastructure along with preventing lost knowledge from employeers who leave or even tribal knowledge by supporting infrastructure as code practices. Review collected by and hosted on G2.com.

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Sr. Cloud Engineering Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best thing I like about using puppet is that it reduces the amount of time spent building and deploying software. A team of 3 can do the work of a team of 8 if they properly use puppet. Review collected by and hosted on G2.com.

What do you dislike?

It is sometimes very hard to move between the community edition and Enterprise edition. Choose carefully when your first starting out. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend using Puppet just for the community support. The puppet forge has almost any module you can think of to accomplish your tasks. Makes puppet a great product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use puppet to deploy and configure all of our infrastructures. It allows us to have a rebuildable stack on any platform (aws, rackspace, data center, etc.) Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Simple language to design modules.Less work to document my modules, the code is the documentation. Many modules or template available for faster deployment of new features. I use the API to connect to other automation tools. Also usable to deploy settings an application to a local machine without a puppet sever. Quick deployment of test environments. One written modules are portable to other systems and can be shared with the community. Very good community support. Review collected by and hosted on G2.com.

What do you dislike?

The Puppet Enterprise Dashborad is not my favorite tool. There are simpler and faster ways to manage Puppet. For this i wrote my own Dashboard and use the API. Only one usable IDE to design puppet modules. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Provisioning of new VMs and manage all OS features. Installing predefined environments in less then a half hour instead of do this in 2 days manually. Manage Monitoring Tools to add or remove VMs automatically. Review collected by and hosted on G2.com.

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Director Solutions Architecture
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Working for a data company, we're always pushing the envelope on data visualizations. We love Reflect's responsiveness in the data management tools that let us push evolutionary changes for specific customers at a moment's notice. Review collected by and hosted on G2.com.

What do you dislike?

We would love more hosted solutions that don't need ANY engineering on our side. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use the Reflect tools and platform to reduce the sales cycle for big enterprises. Review collected by and hosted on G2.com.

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AF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Simple scripting to build worksflows. Works with almost any software package with an API. Review collected by and hosted on G2.com.

What do you dislike?

Not really a ding but another totally new software package to learn as it is quickly infiltrating our entire enterprise. :) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Well, specifically, I am a member of our distributed database team so my view into puppet is a very specific use. We are leveraging it to deploy software packages from Oracle primarily at the moment but it will surely start using it for MySQL and Microsoft SQL Server. It allows us to go more hands off when installing software and patches in a consistent manner. Review collected by and hosted on G2.com.

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Senior DevOps Engineer - DevOps Coach
Retail
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Stable Releases, Feature delivery each release, Forge is active, Comparable to other products in the market, proven use case at large companies. Review collected by and hosted on G2.com.

What do you dislike?

Too many commands focus on running locally on the enterprise server. Because the Enterprise server can only run on RHEL/CentOS it deters usages from other OS teams. A competitor product, Chef, works around this by offering a quality client-side binary, knife, and cloud/saas version. The cloud might be Linux only, the enterprise is still a heterogeneous operating system environment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Release Management/Configuration Mangement for ITLE. Configure/Monitor/Release/Preprod/Create for CICD. Review collected by and hosted on G2.com.

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Systems Engineer Level III/Architect/Manager of San Diego Office
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ease of use, quality support, and continued, aggressive, development cycle are some of the strongest attributes that PE offers. Review collected by and hosted on G2.com.

What do you dislike?

There could be a lot more functionality built into the web interface. What you can do is great, but a lot is missing, for example, renewing the certificate that PE UI uses isn't as trivial as it should be. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

continue to add features to the web UI Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Primary benefit right now is orchestrate Linux patching Review collected by and hosted on G2.com.

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Principal Software Engineer - e-Commerce release engineer at Staples
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It is a best configuration management tool.to automate vm builds and help keep them consistent Review collected by and hosted on G2.com.

What do you dislike?

It takes good amount of work to implement and Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used puppet to automate our configuration management system,.It helped us to improve configuration management, release new features to market more frequently Review collected by and hosted on G2.com.

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II
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The puppet forge is an amazing resource. Being able to find modules for just about every product is awesome. The ease of mirroring in modules for a quick test is great. The new Tasks feature is a great addition. I was very disappointed when the mcollective interface was removed, I found that quite useful, but it seems that Tasks are going to be a great addition. Review collected by and hosted on G2.com.

What do you dislike?

I wish the report page in the console was more detailed. It's difficult to find one single resource in the report. As an example looking at the file resources you may have hundreds of resources and there doesn't seem to be any obvious way to filter that quickly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure to look to the forge first. Don't assume that you are the first person to need a module. You can likely find a module that gives you exactly what you need, or a great base to start from. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to show auditors a collection of code that satisfies their needs is great. Shifting from deep troubleshooting sessions to being able to simply deploy new systems to a known good state quickly is starting to make things much simpler for the Ops team. Review collected by and hosted on G2.com.

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Windows Server Administrator
Computer Networking
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Automation is fluid the customizable command allow for a consistent delivery Review collected by and hosted on G2.com.

What do you dislike?

Requires an in-depth learning curve. Grab your books and a cup of Joe. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Puppet and Jenkins will keep your Systems humming Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automating server maintenance and release cycles Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I am impressed by what Puppet can do. It can install and configure software quickly. It is a simple push to multiple servers and the servers are configured. Review collected by and hosted on G2.com.

What do you dislike?

The main issue that I have with it is that I need to have a puppet agent installed on each server. I also would like to use this to push deployments of wars and html pages. However, it is not a small feat to accomplish. To deploy to my environments, I had to learn Ruby to get the deployments to deploy in a fashion which I could verify. I can get more details if needed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am using Puppet to install Tomcat and Apache and to deploy java applications and static web pages. The benefit is that I can push one configuration out and all the servers are identical. Review collected by and hosted on G2.com.

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Network Development Senior Engineer
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The scope of possibilities it has and the growth in managing different technologies. Review collected by and hosted on G2.com.

What do you dislike?

Not being too friendly in managing networking devices. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is really useful tool once you get accustomed to it. Ease of deployment is one of its best factors Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ease of deployment on several range of systems with simple code. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The flexibility and power of PE is great. There are many ways to fit it into an existing infrastructure in ways that work best for different organizations who may have different stages of devops and configuration management objectives in general. Review collected by and hosted on G2.com.

What do you dislike?

It can be difficult for people from the more "ops" side of the organization, with a more traditional background to adopt and sometimes even see all of the advantages. This improves with exposure to the concepts and product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Focus on helping staff and users understand and see the value Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Consistent deployments of many similar/identical systems that would be hard to confirm/enforce through non-automated methods. Once the target state policy is written and applied, the task of maintaining a large and diverse installation is greatly improved. Review collected by and hosted on G2.com.

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Devops Engineer
Utilities
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It supports ruby and yaml which are easy to code and maintain. Licensing and GUI is also user-friendly. Review collected by and hosted on G2.com.

What do you dislike?

Viewing puppet agent run log in debug mode in the GUI is extremely tedious to scroll through. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Middleware Service, Authentication Services, Code Deployment & S/W Management. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I came from a development background when I went in to operations. I found the way of working in operations to be lacking with regards to version management and staging, which to me are the main things Puppet brings to ops. There are several other tools that do the same, but the community participation for Puppet is excellent and Puppet has a pretty decent presence on the Windows platform. So for me there hasn't been a need to look any further. Review collected by and hosted on G2.com.

What do you dislike?

Puppet is pretty much geared towards legacy infrastructure, which for me is anything that isn't cloud native. For the forseeable future we're stuck with that and a tool like Puppet, to me, is indispensable. But I'd rather be making a greater push towards cloud native. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You won't go wrong with Puppet Enterprise, and it offers a solid foundation for your efforts towards Infrastructure as Code. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As said, we're bringing al of our server infrastructure under Puppet. This allows us better insight into our infra, and better control of our infra. Through desired state we neigh eliminate configuration drift, which is a great help in being in control. Review collected by and hosted on G2.com.

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Lifestyle Guru
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Being able to manage thousands of servers across multiple datacenters is a hard task, but getting all ours servers into a managed rebuildable state has been infinitely easier with Puppet. Review collected by and hosted on G2.com.

What do you dislike?

Puppet Enterprise is very resource heavy. Hiera is management is still a mess. Module management in difficult across a large organization, even with things like r10k. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is better than CFengine and Chef Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We moved over from CFEngine as our scale increased. Puppet has helped a lot. Review collected by and hosted on G2.com.

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Server Administrator
Semiconductors
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Idem potency, and open source community like puppet forge Review collected by and hosted on G2.com.

What do you dislike?

As infra grows, the time takes to agents to completes the run also taking time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Security compliance and autdit Review collected by and hosted on G2.com.

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Response from Simone Van Cleve of Puppet

Hi Deepak, thanks for providing feedback. I'm glad to hear that you are getting value from the Puppet Forge and are using Puppet Enterprise for security and compliance.

I noticed that you gave Puppet Enterprise 0 out of 5 stars, but your comments suggest that you like or have had a positive experience with at least some components of the product.

If the 0-star rating wasn't intentional, would you consider amending your review? If you did mean to leave 0 stars, we'd like to hear more and find out how we can help improve your experience as a customer.

Thank you,

Simone

AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It enforces states and is extremely reliable for that. It is the means by which we have treated servers as livestock rather than pets. Review collected by and hosted on G2.com.

What do you dislike?

It's not easy to learn, and is way more "Dev" than it is "Ops." Not a tool easy for Systems Administrators to adopt, and much of the functionality has been superseded by the (free) ansible, except for the enforcement of states. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used Puppet 3, but our entire model broke with the advent of Puppet 4. After the disaster of trying to transition everything over, me made the decision to retire Puppet over time. Review collected by and hosted on G2.com.

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Arquitecto de sistemas.
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Global point of view of your whole infrastructure. Reports. Review collected by and hosted on G2.com.

What do you dislike?

I feel like upgrade path is going too fast. From version 3.8 to 4.x, and from 4.x to 5.x. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Management of a whole online supermarket infrastructure, with their development and production environments. Review collected by and hosted on G2.com.

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Software Engineer
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like puppet has a ability to manage servers with limited configs Review collected by and hosted on G2.com.

What do you dislike?

Learning curve is bad...

There is a limit on file size that you can sync with puppet. We have to use rsync to bypass that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use puppet to do deployment Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The overall technology worked well. The dashboard was nice as well. Review collected by and hosted on G2.com.

What do you dislike?

The price. We used open source puppet for our lab environment and ultimately the benefits of enterprise did not justify the costs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were initially trying to do configuration management and automation. We have since moved on to using it primarily for configuration management only while utilizing ansible and other technologies for automation. Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Support on supported modules has been fantastic! Review collected by and hosted on G2.com.

What do you dislike?

Learning to use the Ruby DSL language and its constraints to develop modules took some getting used to. Had to depend on the standard library to do a lot of heavy lifting with the basic objects like arrays. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The need for immutable infrastructure is obvious, and any configuration management solution is helpful in that regard, especially puppet enterprise. Review collected by and hosted on G2.com.

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