--- title: PagerDuty Reviews meta_title: 'PagerDuty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 972 reviews by the users' company size, role or industry to find out how PagerDuty works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 972 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 972 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. (19 reviews) - Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. (17 reviews) - Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. (15 reviews) - Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. (12 reviews) - Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. (8 reviews) - Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. (7 reviews) - Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. (7 reviews) - Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nishtha W. | Information Security Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** Amazing experience with Pagerduty. One of the best tool I have ever used for incident response. The alerting system and the escalation policy is the best. I also like the way we can resolve any issue with the phone call we get during escalation. It's easy to use, you can create your team, add members, add services under your team and then create escalation policy as well. You can easily schedule the on-call schedule. It's easy to move services from one team to another as well. Overall an amazing experience, and I highly recommend this to any company that want immediate alerting for their services. **What do you dislike about PagerDuty?** There is nothing bad in Pagerduty. My experience is amazing so far, and there is nothing which I dislike about it. **Recommendations to others considering PagerDuty:** Highly recommended **What problems is PagerDuty solving and how is that benefiting you?** There are following benefits: 1. The rotation of shifts. 2. Automatic escalations of any incident 3. Phone calls as well as mail for tracking 4. We can create escalation policy for almost everything we need and as per our requirement. 5. Easy resolution of any false alerts by phone 6. Easy escalation of any serious incident. We are using pagerduty to monitor our services/servers and their health check as well. As soon as our server or service goes down for any reason, we get an alert, which helps us to quickly identify the problem and resolve it. Which makes it even better because with alerting we prevent any kind of outages or monetary loss. ### 2. An excellent tool to automatize and give some control to users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** The easy to configure and monitor the execution of the processes, the log and history is amazing **What do you dislike about PagerDuty?** The interface needs some updates, in certain combinations of permissions, the menu is not so comfortable and the user get lost. **What problems is PagerDuty solving and how is that benefiting you?** Give users the possibility of executing scripts on a server without giving the SSH access and the task scheduling. ### 3. Life Changing **Rating:** 5.0/5.0 stars **Reviewed by:** Andy D. | Archictect, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** The ability to send low and high priority alerts to the teams that need to know about an incident. having low level alerts gives us to the visibility we need, but doesn't wake us up in the middle of the night. **What do you dislike about PagerDuty?** I wish there was aggregation and correlation. Meaning, dont alert that there is a system with high CPU, and then later alert that a health check is failing.. Alert me that a health check is failing due to high CPU... **Recommendations to others considering PagerDuty:** This tool is the flagship incident management alerting platform. There really isn't anything you can get with competitors solutions that you can't get with PagerDuty. Just remember the greatest thing about this product as that with this, you wont get woken up in the middle of the night due to minor issues. **What problems is PagerDuty solving and how is that benefiting you?** Our team now works a 9-5 work day. We have confidence that pagerduty will let us know if there is something we truly need to attend to. ### 4. Simple and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** I like that PagerDuty allows you to use as many, or as few, features as you need to get the job done. They do not force new features on you nor do they try to pressure you into spending more money. The software just works, and is easy for us to integrate with all of our systems. I also enjoy that they have such an open API, we have built custom tooling around the API which has helped us greatly. **What do you dislike about PagerDuty?** I wish the on-call scheduling was a little more robust. It's great, but would be much better if I could apply rules like "nobody should be on call for more than two consecutive days". **Recommendations to others considering PagerDuty:** Use the free trial and make sure you fully explore/understand the scheduling system, it is very powerful. **What problems is PagerDuty solving and how is that benefiting you?** Managing who is on-call without having to remember to "pass" the pager to someone. We used to have paging software that relied on us moving the current on-call team member into an Active Directory group. With PagerDuty we manage everything through the pager duty website. That alone has gotten around a lot of the strange on-call rotation issues we had in the past, like only flipping the pager to a new team member when everyone was online. ### 5. Comprehensive and simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** Scheduling and escalation policies make it really easy to manage the whole team and rules for how issues must be dealt with on a regular basis. On top of that, overrides make it a breeze to plan out for vacations, leaves or one-off times to change those rules (like when someone that is not on-call is doing some critical work) **What do you dislike about PagerDuty?** They keep adding features that are behind a bigger paywall. Definitely not a deal-breaker for what we are currently using it for and completely understandable (I want them to be around for a long time, and that means they have to make money). **Recommendations to others considering PagerDuty:** Check that your existing systems you use have a PagerDuty integration or plugin so that you don't have to think and manage that separately. **What problems is PagerDuty solving and how is that benefiting you?** Handling all issues in our systems in a very clear and concise way. It removes the need to have a NOC with a spreadsheet and contact information for whoever is on-call at any given point. You can even use a dedicated e-mail so that anyone can wake-up the on-call at any given time if they feel it is warranted. ### 6. Rundeck CI/CD **Rating:** 4.5/5.0 stars **Reviewed by:** Peter S. | Site Reliability Engineer, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** Good role management, easy to launch distributed tasks, good ansible plug-in. **What do you dislike about PagerDuty?** Editing jobs can be sometime quite painful. It should have better integration with git.Not that much plug-ins as jenkins **What problems is PagerDuty solving and how is that benefiting you?** Rundeck solves us problems with continues delivery and distributed configuration management. It allows to configure well different roles for each stage like dev, qa, pre, pro... ### 7. PagerDuty works great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** The escalation features have been best for us. We have an agent on call, but they frequently aren't near their phone and so they've missed the initial alert. It also allows our agents to have better work-life balance, as they don't need to constantly monitor our CRM software for tickets that come in during off hours. **What do you dislike about PagerDuty?** Some team members have complained that they constantly get alerts. They might just be doing it wrong... **Recommendations to others considering PagerDuty:** We had Pager Duty when I started - but it's been great! We had an "outage" because of a chance in our CRM and our visibility of cases simply disappeared. Once we got Pager Duty back, we got our visibility again and things were back to normal. **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to notify agents of software issues during off hours and weekends. It has given us visibility on cases and allowed agents to have better work-life balance ### 8. CI-CD HANDY **Rating:** 4.0/5.0 stars **Reviewed by:** ASHUTOSH P. | SYSTEM ENGINEER, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** THE ABILITY TO ADD CUSTOM PLUGINS AS PER NEED AND REQUIREMENTS THE NODES CONCEPT , AND ENHANCERS **What do you dislike about PagerDuty?** REAL-TIME UPDATE OF UI IS NOT AVAILABLE THE PROPERTIES FILE DOES NOT GET PROPERLY UPDATED FROM THE UI **Recommendations to others considering PagerDuty:** GIVE IT A TRY ONCE IT HAS CAPABILITIES TO FIT INTO DIFFERENT ENVIRONMENTS TO ORCHESTRATE SCENARIOS **What problems is PagerDuty solving and how is that benefiting you?** ORCHESTARTION , CI-CD SCHEDULERS ### 9. A great automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Christian G. | IT Services Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2019 **What do you like best about PagerDuty?** Easy to use, powerful, do not requires additional software to be installed in servers (besides SSH). **What do you dislike about PagerDuty?** Sometimes the GUI was slugish. The upgrade proccess could be improved. **Recommendations to others considering PagerDuty:** Try it ASAP! **What problems is PagerDuty solving and how is that benefiting you?** Manage backup jobs and other repetitive tasks in a very heterogeneous ambient. Rundeck gives us a centralized place for management, scheduling and reporting. ### 10. Works well, but had cavets with Python scripts **Rating:** 3.5/5.0 stars **Reviewed by:** Marlon A. | SAP Concur Integration Technical Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2019 **What do you like best about PagerDuty?** Intuitive, clean interface, highly customizable. **What do you dislike about PagerDuty?** Recurring issues with locally executed python scripts that kept running in the background even after the rundeck job was killed, causing multiple runs to happen concurrently. **What problems is PagerDuty solving and how is that benefiting you?** I'm no longer using rundeck due to the issue I mentioned previously, we have migrated to Jenkins. ### 11. Easy and intuitive to use **Rating:** 4.5/5.0 stars **Reviewed by:** Peter Bak P. | Senior Expert, Hosting - Infrastructure , Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about PagerDuty?** We have many different monitoring and alert systems, but it is very easy to send it all to pagerduty and then our technicians only have one app that notifies them of any kind of problem. The app is very intuitive and easy to use, which is important when you get alerts in the middle of the night. **What do you dislike about PagerDuty?** I have a few issues with the filtering rules on alerts on the web interface - but it could just be me using it wrong. **Recommendations to others considering PagerDuty:** Do it - I haven't heard any complaints from my colleagues using the system since we got it. **What problems is PagerDuty solving and how is that benefiting you?** Instead of getting alerts from SolarWinds, Splunk, SAP Solution Manager, Zabbix and different kinds of SMTP alerts from some components - we are getting everything in one place. And the customization possibilities for how you want to be notified of an alert is great. ### 12. Simple and powerful automation tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak J. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about PagerDuty?** Ability to interact with the params via shell as env variables. **What do you dislike about PagerDuty?** Plugins are limited to certain endpoints. For example, I cannot use git plugin for our internal git implementation but only for github. **What problems is PagerDuty solving and how is that benefiting you?** Automation of routine tasks. Runlists automation for repetitive work done by humans. We also use it for reporting on periodic basis. ### 13. Ease of use for jr admins **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** Open Source and highly configurable. We can make scripts for whatever we need. **What do you dislike about PagerDuty?** Interface could be better. As you see in my screen shot it is currently broken on chrome in macOS **Recommendations to others considering PagerDuty:** Organize your scripts and make one script for every action so it is portable. **What problems is PagerDuty solving and how is that benefiting you?** User creation in our environment ### 14. Good but flawed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2019 **What do you like best about PagerDuty?** Once setup allows for some pretty cool uses. We use it for patching our systems across multiple clouds all from a button press. **What do you dislike about PagerDuty?** Stringing together jobs is really tedious. It is not straightforward for sending output from one job to another. It is much easier to write that logic into a script. I also wish that rundeck supported branching logic, versus a singular flow. **What problems is PagerDuty solving and how is that benefiting you?** We use it to patch systems, and run specific commands (such as rescuing a system that loses ldap connectivity) ### 15. Lots of potential **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **What do you like best about PagerDuty?** We have only manage some testing but I think it offers a lot of potential for providing users with access to systems while avoiding the usual complications of having to provide admin access to everyone. **What do you dislike about PagerDuty?** The UI could be more friendly and mor evisually appealing. **Recommendations to others considering PagerDuty:** Well worth a look if you have users needing access to automation and admin functions, and who doesn't. **What problems is PagerDuty solving and how is that benefiting you?** We have looked at providing access to Ansible runs for self-service infrastructure and to othe radmin-level operations for similar reasons. ### 16. Always notifies me of issues **Rating:** 5.0/5.0 stars **Reviewed by:** G Gordon W. | Head of SRE, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2019 **What do you like best about PagerDuty?** PagerDuty does its main job really well: notifying me of alerts. I have a team of several engineers who are in various on call rotations and I trust PagerDuty completely to alert us if our systems fire off an alert to PagerDuty. The only times I've ever failed to get a notification from them it was because I had problems with cell networks. **What do you dislike about PagerDuty?** All the extra stuff. PagerDuty is trying to be a bigger platform and do things other than delivering messages. I'd really love it if they spent more time focusing on core features, like richer on call rotation features and smarter incident identification from alerts, and less time on AI and other nice-to-haves that are not reasons why I use PagerDuty. **What problems is PagerDuty solving and how is that benefiting you?** Make sure everyone who needs to know gets notified when there is a problem with our services. ### 17. it has been satisfactory **Rating:** 4.0/5.0 stars **Reviewed by:** Pulkit D. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** the fact you can automatically trigger calls, SMS and email based on a event from one of the systems you're using. It takes the burden of constantly checking in on these systems off of your shoulders and you can safely rely on pagerduty for this. **What do you dislike about PagerDuty?** It takes some time to get used to the UI but once you've navigated it a couple time, it is ok. **Recommendations to others considering PagerDuty:** Definitely, give it is try. Its easy to setup and use. And having a reliable incident management system such as pager duty helps to enhance the business processes. **What problems is PagerDuty solving and how is that benefiting you?** We're using it as a Incident management system. Every time there is an incident of highest or high priority, we get messages via pager duty. And now we do not miss any incident and the appointed engineer on call is readily made aware of the situation. ### 18. Rundeck Enterprise **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2019 **What do you like best about PagerDuty?** Integration with other tools such as puppet and JIRA, though we are still working out how to configure it all. **What do you dislike about PagerDuty?** How hard it is to configure nodes, there should be an option via the GUI **What problems is PagerDuty solving and how is that benefiting you?** Give users the ability to restart applications without having to give them root access to the servers. ### 19. Reliability and information **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo A. | Development engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2019 **What do you like best about PagerDuty?** the fact that I can see what went wrong (if anything went wrong) **What do you dislike about PagerDuty?** The documentation is not as easy to read as I would hope for **What problems is PagerDuty solving and how is that benefiting you?** Automating varius tasks across different servers and being able to delegate those tasks ### 20. Just wonderfull **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about PagerDuty?** I use Rundeck on post Install , specialy API mode , we use workflow to post install **What do you dislike about PagerDuty?** I need use other library by example , Py-Winrm work better than Classic Winrm , i want too retry a failed job on workflow but we cant the workflow need to be relaunch completely **Recommendations to others considering PagerDuty:** Use Rundeck it's the best tools **What problems is PagerDuty solving and how is that benefiting you?** We have industrialize the process on post install , Cloud part and On premise Part , we use Rundeck on Windows & Linux ### 21. We use rundeck for job scheduling. We have many jobs running on Windows and Unix platforms. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about PagerDuty?** Existing plugins and easy configuration. **What do you dislike about PagerDuty?** Problems with some Plugins. When there are problems with the platform, sometimes the logs are not explicit and we have difficulty identifying the problem. **What problems is PagerDuty solving and how is that benefiting you?** Some configurations and problems with plugins, but the Rundeck Support gave us the support we needed to solve them. ### 22. Call me when you`ll got problem! **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksey S. | software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about PagerDuty?** I have found Pager Duty is very useful. It’s a great WebOps service. The IpOps and DevOps team is very helpful. I have liked the Pager Duty on call schedule, notification, escalation. The contact system of this page is also very supportive. It has many unique feature. It’s also very easy to install and it does not require a lot of time to install. So the user don’t have to wait a long time. They can start it easily. I really liked it. I believe one day it will be very popular among the user. **What do you dislike about PagerDuty?** When Pager Duty waking me up. I really dislike it, but it helps to avoid many other problems. **Recommendations to others considering PagerDuty:** Awesome! **What problems is PagerDuty solving and how is that benefiting you?** I can get notification about blocker bugs in our product and fix it asap. ### 23. From a happy customer **Rating:** 4.5/5.0 stars **Reviewed by:** Ray M. | Pnincipal DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2019 **What do you like best about PagerDuty?** It's easy to get started and great to have information about all critical incidents in one place. It's also very useful for users to be able to configure their preferred contact route: mobile app, phone, email, etc. so the systems generating alerts do not have to concern themselves with how to get in touch with people. **What do you dislike about PagerDuty?** It takes a bit of time to find your way around the web console, but then that's the case with any feature-rich product. **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to manage an on-call rota and route alerts generated by multiple monitoring systems. Great that many of these (e.g. Prometheus, Panopta) have integrations that "just work" out of the box. We also have some scripts that use the PagerDuty API directly, which we found to be well documented and easy to use. ### 24. Exactly what we needed for our web-based business **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Senior Technical Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** Being able to create PagerDuty incidents from a variety of different triggers, such as emails from support staff, and automated alarms from AWS. Being able to set up quite complex schedules to share the load of being "on call" to PagerDuty pages. **What do you dislike about PagerDuty?** The only thing I dislike about PagerDuty is getting paged, and that's hardly the tool's fault!! **Recommendations to others considering PagerDuty:** Make sure you know how to detect problems, once you do, PagerDuty is perfect for alerting the right people to deal with the problems. **What problems is PagerDuty solving and how is that benefiting you?** Because our business is online and has customers worldwide, it is crucial that we know about any issues, 24/7. PagerDuty allows us to set up automated alerts for server issues, and also makes it easy for our support staff (who do have 24/7 coverage) to alert technical staff out of business hours. ### 25. Pagerduty Simplifies the Notification and Alerting Process **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew M. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** We like the ease of scheduling overrides as well as the scheduling itself. We love that you can use a variety of methods to get data into PagerDuty in order to create alerts. The mobile app is great and it is extremely easy to use. **What do you dislike about PagerDuty?** Some of the better features are not present in the basic subscription including incident grouping. We would also like to be able to customize the severity of a service or alert so change notification times. **Recommendations to others considering PagerDuty:** Ensure that you know which services and what customization you will need as it will affect the pricing tier that you will be in. **What problems is PagerDuty solving and how is that benefiting you?** The aggregating of alerts and the notifications to various on call team members. The escalation policies are nice and we benefit from having team members notified immediately of problems. ### 26. pagerduty revierw **Rating:** 5.0/5.0 stars **Reviewed by:** Rama Krishna Prasad G. | Sr AWS devops enginner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** I like the way that we can create services, schedules & integrations. I used pager duty in my previous organization and suggested here. Pager duty is a good tool for on call, incident management and root cause analysis using a feature called postmortems **What do you dislike about PagerDuty?** Feels like a bit expensive. We can not point a pager duty to our subdomain. Some times pager duty triggers duplicate calls. Except that pager duty is a good tool for on call, incident management and root cause analysis using a feature called postmortems **Recommendations to others considering PagerDuty:** Pagerduty is a great tool for on call & incident management. **What problems is PagerDuty solving and how is that benefiting you?** we are using pager duty for our on-call purpose. it solved most of our problems. The postmortems are really awesome. We have integrated pager duty with data dog, AWS cloud watch and status page. ### 27. Works as advertised. Always. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about PagerDuty?** We use PagerDuty to manage both Support and Operations notifications, and have integrations with both. I was not involved in the initial setup, but have made several changes recently to schedules and all were straightforward. The multiple layers and escalation paths (for example, third layer can be an upper management mailing list if needed) are rarely used but have been a lifesaver when the person on-call did not immediately acknowledge an incident. Pages are consistent - come via SMS and phone simultaneously, and have never failed. Overrides are simple. The API integration is excellent, and allows us to update schedules outside of the UI as needed. **What do you dislike about PagerDuty?** A couple of (minor) quibbles: * A few areas of the UI could be slightly better - in-schedule drag-and-drop would be welcome * As far as we can tell, there can only be one "Account Owner". If this person were to leave the company unexpectedly, it would create issues recovering the account. * Best Analytics locked behind premium accounts **What problems is PagerDuty solving and how is that benefiting you?** We have a small team with on-call every weekend and holiday, and PD allows me to ensure that any incidents that occur during these periods are escalated to the proper on-call person. Even during normal business hours, the notifications allow us to quickly alert multiple people who may be in meetings or otherwise AFK. ### 28. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** Pager Duty is the best application for sending and tracking notifications of any kind to our team. It has drastically improved our operations by reliably sending notifications and keeping everyone else up to date on the team. The on-call schedule is one of the features that brought us to PD as well as the native mobile apps. **What do you dislike about PagerDuty?** The ability to merge similar incidents are lacking the ability to merge notes and incident details. We'd like to at least see the notes from multiple incidents merge into one when we need to. **What problems is PagerDuty solving and how is that benefiting you?** It has greatly improved our quality of life since we are able to maintain a specific on-call schedule and our management team knows that alerts are being delivered to the right people and can track who's responding and who's not. ### 29. PagerDuty help us very much in error detection. **Rating:** 5.0/5.0 stars **Reviewed by:** Shiv P. | SDE-1, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about PagerDuty?** We have used PagerDuty on a vast scale in our projects. Pager duty helps us very much in getting the alerts and the integrations provided by them are fantastic. In a span of a few days, we have become a fan of Pager Duty. **What do you dislike about PagerDuty?** What I don't like about Pager Duty is that it kind of annoys developer in the middle of the night, but that's its job. But we are satisfied in the last, but at the time of call it kind of annoys us. But this is the thing we have deployed it for. **Recommendations to others considering PagerDuty:** It's good you can go for it. **What problems is PagerDuty solving and how is that benefiting you?** We are using Pager Duty for Incident management, so we have set up various policies based on those policies we get the alerting in Pager Duty. ### 30. Good tool to get notified if something is wrong **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastian H. | Systems Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2019 **What do you like best about PagerDuty?** We have been using PagerDuty for a few years now. What can I way? It just works reliably! Multiple ways of notifications make it easy to NOT miss an outage! I do like the Slack integration! **What do you dislike about PagerDuty?** Schedule overviews are still a little cumbersome, especially if you are wanting to have Schedules during Office hours and Non-Office hours. But visibility around that and UI is improving! I would like to be able to add blocked dates where I am not automatically scheduled (instead of having to overwrite the shifts myself). **Recommendations to others considering PagerDuty:** Give it a go! It's worth considering! At my old company we had a self made monitoring and alerting system, which didn't work (correctly) half of the time.. **What problems is PagerDuty solving and how is that benefiting you?** We are getting notified when and how we should be. ### 31. Rundeck a very good software for automations **Rating:** 4.0/5.0 stars **Reviewed by:** Sergio R. | IT System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2019 **What do you like best about PagerDuty?** I really like the lot of possibilites rundeck bring to us. **What do you dislike about PagerDuty?** At the moment i have no bad words for rundeck. **What problems is PagerDuty solving and how is that benefiting you?** In my company we are using rundeck because make the work more easy. ### 32. great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about PagerDuty?** the ease of its contents and applicability **What do you dislike about PagerDuty?** do not have tutorials, update courses **Recommendations to others considering PagerDuty:** yes, since its implementation with a little knowledge reduces the work time **What problems is PagerDuty solving and how is that benefiting you?** automation of services ### 33. Best Automation Tool - Rundeck **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2019 **What do you like best about PagerDuty?** Though there have been other Tools for Automation, But i felt really comfortable in using Rundeck due to its Simplicity, Ease of Use and Integrations. **What do you dislike about PagerDuty?** As of now we are using Free Version not good, Paid Version looks far better than free Version. Possible we may change to Paid Version !!!! **Recommendations to others considering PagerDuty:** Just go for it.... **What problems is PagerDuty solving and how is that benefiting you?** Syncing the Code from Git to Pre Prod Server Code Release Automation Deployment Automation ### 34. It solves our oncall issues easily and pretty reliable with the alerting mechanisims **Rating:** 4.5/5.0 stars **Reviewed by:** Rajesh G. | DBA, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** 24*7 coverage and sending voice message when the calls are unanswered is very valuable. **What do you dislike about PagerDuty?** I have seen the number from where Pagerduty makes a call change time to time. This is inconvenient since I save the number and don't want to pick random calls. Please see if this can be corrected, so that I don't change the number for the contact. **Recommendations to others considering PagerDuty:** Slack **What problems is PagerDuty solving and how is that benefiting you?** Oncall alerting makes us the address issues quickly and resolve it. Changing oncall schedules and reassigning pagerduty when you are unavailable due to some unforeseen circumstances. ### 35. Happy customer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2019 **What do you like best about PagerDuty?** The simplicity of of configuring a new job **What do you dislike about PagerDuty?** Managing the ACL's and providing users permissions **Recommendations to others considering PagerDuty:** Use it! **What problems is PagerDuty solving and how is that benefiting you?** 1. Easily configuring scheduled tasks 2. Providing other workers the ability to run these tasks ### 36. Great for monitoring and alerting **Rating:** 4.5/5.0 stars **Reviewed by:** Harshal R. | Senior Technical Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2019 **What do you like best about PagerDuty?** With PagerDuty we can easily be proactive in identifying and addressing our system issues and infrastructure. Always keeps us on our best in providing quality for our product and support. In detail dashboards and insights always help in identifying the problem areas and setting improvement goals **What do you dislike about PagerDuty?** On call guys are dislike the late night/early morning calls **What problems is PagerDuty solving and how is that benefiting you?** Monitoring and alerting for system. ### 37. Rundeck, best tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about PagerDuty?** free tool, you can user in all systems. Easy to use. Bring users some specific rights Active directory integration **What do you dislike about PagerDuty?** nothing, is the best tool i have used for giving rights for non admin users. It may improve the web interface, seems old. **Recommendations to others considering PagerDuty:** Allways, is easy to run . **What problems is PagerDuty solving and how is that benefiting you?** Giving admin rights for non admin users for moving users between ous in active directory.users are surprised with this tool. ### 38. Rundeck could **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** Runked could be the best friend of a system engineer, it help your to schedule and automate complex task. **What do you dislike about PagerDuty?** The gui could be made simple or at least with an easy view **Recommendations to others considering PagerDuty:** Use rundeck because it could make your life easier centralizing configurations and automations. **What problems is PagerDuty solving and how is that benefiting you?** I'm automate and sheduled centrally some tasks like OS updates. I use it as ansible central location and console to run playbook easly. ### 39. Amazing tool to keep production servers running **Rating:** 5.0/5.0 stars **Reviewed by:** Tanay J. | SDE-II, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** The analytics tool. Helps me to keep track of the alert trends and plan how many dev cycles do we need to spend to reduce pager pain **What do you dislike about PagerDuty?** The on call override mechanism is not very user friendly. There should be an easier way for that. **Recommendations to others considering PagerDuty:** Must have tool to keep your production servers up and running at all times. **What problems is PagerDuty solving and how is that benefiting you?** We use pagerduty to alert in case something goes wrong with our production systems. This has been super helpful in detecting and fixing outages before they happen. ### 40. Swiss knife for sys admins **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** With Rundeck is very easy to automate and monitor repetitive task **What do you dislike about PagerDuty?** There are some settings that aren't available via web interface **What problems is PagerDuty solving and how is that benefiting you?** Automate task and manage them easily via web interface ### 41. Does everything you need and nothing you don't **Rating:** 4.5/5.0 stars **Reviewed by:** Steve H. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** The ability to easily override schedules, and the alerting options available. The amount of third party integrations available means that we can tie PD into any other SaaS without integration hiccups. **What do you dislike about PagerDuty?** The interface can be a little cumbersome, especially regarding schedule overrides. Also, I did initially have issues scheduling oncall shifts for users across different timezones, but I havent experienced that issue for several months. **Recommendations to others considering PagerDuty:** It's a simple service that does exactly what it should and nothing it shouldn't. If you want to reliably wake up engineers at 3AM, then PD is the right solution for you. **What problems is PagerDuty solving and how is that benefiting you?** We page during incidents, and we page automatically from alerts coming from our APM providers. As far as this functionality goes, PD does everything we expect. ### 42. Reliable, Easy to use, Convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Justin S. | System Technician III, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** I like how easy it is to manage schedules, We adjust these constantly and it is very easy to use and set up. **What do you dislike about PagerDuty?** I have had issues getting PagerDuty to override system volume sometimes, need to re-install the app to fix LG V40 **Recommendations to others considering PagerDuty:** It is a solid application that does what it needs to. **What problems is PagerDuty solving and how is that benefiting you?** We have multiple tiers set up, with 4 on call with escalation policies set up. We use this for after hours emergency tickets and for fail over or system down notifications/alerts ### 43. Never had issues, Easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Amber J. | Scrum Master, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about PagerDuty?** I enjoy the fact that the majority of all my teams use it so collecting metrics on our applications is easy. I can log in rather quickly get to each of my teams and see or change their schedules for being on call. I can also pull metrics on how many deployments we have done over a certain period of time which is helpful for reporting team performance. **What do you dislike about PagerDuty?** I wish there were easier ways to filter out only my few teams, maybe have a special view per delivery stream. **What problems is PagerDuty solving and how is that benefiting you?** Scheduling developers to be on call in case one of our apps are down or not working properly. We are making sure someone around the clock is available to handle critical issues. ### 44. PagerDuty is my nightshift **Rating:** 5.0/5.0 stars **Reviewed by:** Rob L. | Solutions Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** Customization of alerts, such as which groups receive the alerts. Also, the numerous ways PD will contact the on call engineer to make sure they wake up and pass the call to the backup on call engineer in case the primary is missing their calls, emails, SMSs and so on. **What do you dislike about PagerDuty?** Scheduling is a little difficult to understand at first but once you get it, works very well. **Recommendations to others considering PagerDuty:** Make sure your local monitoring system is well setup. Cleanup false positives and then turn to PD. **What problems is PagerDuty solving and how is that benefiting you?** The problem we solved was to reduce the night shift hours for our team. Once we set it up, we basically don't anyone at the NOC full-time. PD will get the right on-call engineer involved as needed. ### 45. Really useful and intuative **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel C. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** It works. It's easy to setup, customisation is great. Notification options are great, for example I personally don't need/want a call, i'm fine with app and text but others prefer the call. The iOS app is excellent and can't fault it and is the primary notification channel for me. **What do you dislike about PagerDuty?** Sometimes it can be a pain to add a maintenance flag (I forget where it lives as i don't use them all the time) **Recommendations to others considering PagerDuty:** Integrating with Jira and new relic is a life saver! **What problems is PagerDuty solving and how is that benefiting you?** Getting clients websites back up and running quickly is important for our clients but it's also important for the clients to see how quickly we respond thanks to being alerted the minute and issue occurs (Day or night) ### 46. Quick to install and setup the process using Rundeck **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** It helped our team in quick setup and standup of environment and process **What do you dislike about PagerDuty?** none, our teams were able to quickly get things in place for the setup **Recommendations to others considering PagerDuty:** Have the process in place for Devops before reaching out to Rundeck **What problems is PagerDuty solving and how is that benefiting you?** Our devops process was not working as desired , with Rundeck we were able to quickly get the process in place and stand up the system ### 47. Excellent tool for taking job scheduling to enterprise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Policy | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about PagerDuty?** It's intuitive, quick to setup, easy to customize **What do you dislike about PagerDuty?** Sometimes it's hard to do complex things. They are usually possible but require a few google searches **Recommendations to others considering PagerDuty:** It's probably the best open source solution there is. I looked at a lot of options while going through procurement **What problems is PagerDuty solving and how is that benefiting you?** No problems - It allows my team to operate with fewer people thanks to the automation ### 48. Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Antoine A. | Head of Operations, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **What do you like best about PagerDuty?** The ability to automate processes on our virtual infrastructure **What do you dislike about PagerDuty?** Admin functions of Rundeck, nodes, emailing configuration **Recommendations to others considering PagerDuty:** Do not over do it **What problems is PagerDuty solving and how is that benefiting you?** Deployment Automation ### 49. Make Devops life easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about PagerDuty?** for Continous integration and deployments **What do you dislike about PagerDuty?** Its not user friendly like Jenkins. All team members finding it difficult **Recommendations to others considering PagerDuty:** for permissions **What problems is PagerDuty solving and how is that benefiting you?** FOR CICD automation. Easy to rollout the deployments ### 50. Opensource like **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2019 **What do you like best about PagerDuty?** I love Rundeck acl's and the full automation idea. **What do you dislike about PagerDuty?** Acl's creation when you work with ldap groups isn't user friendly until you catch it. **Recommendations to others considering PagerDuty:** We need better doc on line. **What problems is PagerDuty solving and how is that benefiting you?** We stopped using the crontab of every server, instead of that we started to automatice al tasks with rundeck and his scheduler, so we dont need to start searching things on every server. ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+20%3A24%3A32+-0500&secure%5Bsession_id%5D=85060402-4220-431d-b591-1e90adb6fc42&secure%5Btoken%5D=c6ce189d2a609b5031f0b45d6cd2ffc712a5242a07861dbeea46c6f210ff5504&format=llm_user) ## PagerDuty Integrations - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews) - [Amazon EventBridge](https://www.g2.com/products/amazon-eventbridge/reviews) - [Amazon GuardDuty](https://www.g2.com/products/amazon-guardduty/reviews) - [Amazon RDS on Outposts](https://www.g2.com/products/amazon-rds-on-outposts/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - 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AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PagerDuty Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 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