Compare PagerDuty and Splunk On-Call 
Featured Products
At a Glance
Market Segments
Mid-Market (43.6% of reviews)
Mid-Market (46.2% of reviews)
Entry-Level Pricing
Free Trial 5 Users Per Month
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PagerDuty
Star Rating
(929)4.5 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSplunk On-Call
Star Rating
(52)4.5 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
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Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Splunk On-Call excels in its flexibility and configurability, making it a strong choice for teams looking to tailor their incident management processes. Users appreciate the robust notification system that ensures critical alerts are never missed, enhancing overall responsiveness.
- Users say that PagerDuty stands out for its on-call scheduling capabilities, which are particularly praised for handling complex rotations and last-minute changes seamlessly. The mobile app is also highlighted as a key feature, allowing users to manage alerts and schedules on the go.
- Reviewers mention that while both products offer a good user experience, Splunk On-Call has received higher marks for its ease of setup. Users have noted that the onboarding process is intuitive, allowing teams to get up and running quickly without extensive training.
- According to verified reviews, PagerDuty's escalation policies are a significant advantage, helping teams reduce downtime and respond to incidents more effectively. Users appreciate how the system ensures that alerts reach the right people at the right time, which is crucial for maintaining service continuity.
- G2 reviewers highlight that Splunk On-Call provides excellent support quality, with users noting a high level of satisfaction in their interactions with the support team. This is particularly beneficial for teams that may need assistance during critical incidents.
- Users report that while both tools are effective, PagerDuty has a larger user base and more recent reviews, indicating a strong market presence. This can be advantageous for teams looking for a widely adopted solution with extensive community support and resources.
Pricing
Entry-Level Pricing
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Splunk On-Call
Custom Pricing
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Create a customized plan to meet your specific needs.
Free Trial
PagerDuty
Free Trial is available
Splunk On-Call
Free Trial is available
Ratings
Meets Requirements
9.1
797
8.9
48
Ease of Use
8.6
804
8.6
48
Ease of Setup
8.3
430
8.9
31
Ease of Admin
8.5
410
8.8
31
Quality of Support
8.9
607
9.1
44
Has the product been a good partner in doing business?
8.9
347
9.5
28
Product Direction (% positive)
8.4
793
9.0
48
Features by Category
Automation
Feature Not Available
Not enough data
9.5
50
Not enough data
9.5
48
Not enough data
Administration
9.7
50
Not enough data
9.6
50
Not enough data
9.7
50
Not enough data
9.6
49
Not enough data
9.5
48
Not enough data
9.8
48
Not enough data
Functionality
9.6
49
Not enough data
9.6
49
Not enough data
9.6
48
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
152
Not enough data
9.5
174
|
Verified
9.7
5
|
Verified
9.1
160
|
Verified
9.0
5
|
Verified
8.0
17
Not enough data
Management Tools
9.2
159
|
Verified
Not enough data
9.1
185
Not enough data
9.0
174
|
Verified
9.7
5
|
Verified
Generative AI
8.1
43
Not enough data
8.1
43
Not enough data
Agentic AI - Incident Management
7.8
10
Not enough data
7.8
10
Not enough data
8.6
12
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.8
10
Not enough data
8.5
10
Not enough data
Functionality
9.6
36
Not enough data
9.5
35
Not enough data
9.7
36
Not enough data
Issue Resolution
9.6
37
Not enough data
9.6
35
Not enough data
9.8
37
Not enough data
Management
9.6
38
Not enough data
9.7
38
Not enough data
9.6
37
Not enough data
Generative AI
9.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.6
41
Not enough data
9.6
41
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Processes
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
29
Not enough data
Agentic AI - IT Alerting
8.1
8
Not enough data
7.7
8
Not enough data
9.0
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.3
8
Not enough data
8.1
8
Not enough data
Automation Support - Runbook Automation
8.9
9
Not enough data
8.1
8
Not enough data
7.4
9
Not enough data
8.8
8
Not enough data
Error Management - Runbook Automation
8.8
7
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Customization - Runbook Automation
7.6
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
Compliance and Reporting - Runbook Automation
8.8
7
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
Performance - Runbook Automation
8.5
8
Not enough data
8.5
8
Not enough data
8.6
7
Not enough data
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reliability Objectives & Service Operations - AI SRE Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Detection & Signal Quality - AI SRE Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Investigation & Root Cause Analysis - AI SRE Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation & Platform Controls - AI SRE Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
PagerDuty and Splunk On-Call are categorized as Incident Management and IT Alerting
Unique Categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, Workload Automation, Runbook Automation, and AI SRE Tools
Splunk On-Call has no unique categories
Reviews
Reviewers' Company Size
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk On-Call
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
21.3%
Financial Services
5.8%
Internet
5.3%
Retail
3.7%
Other
41.2%
Computer Software
28.8%
Information Technology and Services
26.9%
Retail
7.7%
Marketing and Advertising
7.7%
Broadcast Media
3.8%
Other
25.0%
Alternatives
Discussions
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
Splunk On-Call has no discussions with answers
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