# PagerDuty vs Splunk On-Call Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splunk On-Call excels in its **flexibility and configurability** , allowing teams to organize escalation policies effectively. Users appreciate how this feature helps prevent issues when the on-call person is unavailable, ensuring critical alerts are not missed.
- **Users say** that PagerDuty stands out for its **seamless integration** with APIs and user-friendly mobile apps. Reviewers highlight the intuitive interface and streamlined automation in incident management, which significantly enhances workflow efficiency.
- **According to verified reviews** , both products receive high marks for **ease of use** , but Splunk On-Call has a slight edge in setup processes. Users mention that its onboarding wizard simplifies the initial implementation, making it easier for teams to get started quickly.
- **Reviewers mention** that PagerDuty centralizes alerts and incident responses effectively, which is crucial for maintaining team coordination during critical issues. This capability is particularly appreciated for reducing downtime, as it alerts teams through multiple channels like phone calls, SMS, and emails.
- **Users highlight** that Splunk On-Call's robust notification system is a key feature, ensuring that on-call members never miss critical alerts. This reliability in incident management is a significant advantage for teams needing to respond promptly to issues.
- **G2 reviewers note** that while both products have strong support systems, Splunk On-Call receives higher praise for its **quality of support**. Users feel that the company is a good partner in business, contributing positively to their overall experience with the tool.



---
## Frequently Asked Questions

### What is the difference between Splunk On-Call vs PagerDuty?

Splunk On-Call and PagerDuty both hold a 4.5/5 G2 rating, but Splunk On-Call stands out for its higher Ease of Setup and Quality of Support scores, while PagerDuty is more widely reviewed and cited for meeting requirements.

| | [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.5/5 (52 reviews) | 4.5/5 (972 reviews) |
| Ease of Setup score | 8.9 | 8.2 |
| Quality of Support score | 9.1 | 8.9 |
| Top Reviewer-Cited Strength | Alerting System (3 all-time mentions) | Meets Requirements (score: 9.1) |



### How do the pricing models of Splunk On-Call and PagerDuty compare?

Splunk On-Call is favored for value over PagerDuty, as reflected in higher reviewer satisfaction with price and cost-related dimensions.

- **Splunk On-Call:** Reviewers highlight more reasonable pricing and value, with several noting cost reductions after switching from competitors.
- **PagerDuty:** In recent reviews, many cite high and sometimes confusing pricing, especially for small teams, and mention that advanced features are locked behind higher tiers.
- **Switching Reason:** Reviewers have switched to Splunk On-Call for better value and lower costs compared to PagerDuty.



### What are the best alternatives to Splunk On-Call and PagerDuty?

The top three alternatives to Splunk On-Call and PagerDuty are Dynatrace, xMatters, and SolarWinds IT Incident Response.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Splunk On-Call](https://www.g2.com/products/splunk-on-call/reviews) | 4.5/5 (52 reviews) | — | More reasonable pricing, especially after switching from competitors | Alerting System |
| [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | Pricing often cited as high, especially for small teams and advanced features | Meets Requirements |
| [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5 (1366 reviews) | Enterprise | — | Comprehensive monitoring and automation |
| [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | Incident response automation |
| [SolarWinds IT Incident Response](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | 4.4/5 (310 reviews) | Mid-Market | — | Incident management and alerting |



### Which IT Alerting features should I prioritize when comparing Splunk On-Call and PagerDuty?

Buyers should prioritize integrations, alerting and escalation policies, ease of setup, incident management, and reporting capabilities when comparing Splunk On-Call and PagerDuty.

- **Integrations:** Splunk On-Call (2 all-time mentions), PagerDuty (88 all-time mentions for Slack, 25 for Jira, 15 for Datadog)
- **Alerting and Escalation Policies:** Splunk On-Call (3 all-time mentions for Alerting System), PagerDuty (recent reviews highlight highly customizable escalation policies)
- **Ease of Setup:** Splunk On-Call (score: 8.9), PagerDuty (score: 8.2)
- **Incident Management:** Splunk On-Call (2 all-time mentions), PagerDuty (recent reviews highlight incident response and coordination)
- **Reporting Capabilities:** Splunk On-Call (1 all-time mention for Analytics), PagerDuty (recent reviews request more customizable reporting)



### What are the pros and cons of Splunk On-Call vs PagerDuty?

Splunk On-Call's headline strength is its alerting system and ease of setup, while PagerDuty is recognized for meeting requirements and robust integrations.

- **Splunk On-Call strengths:** Alerting System (3 all-time mentions), Configuration Ease (2), Flexibility (2), Incident Management (2), Integrations (2), On-Call Services (2), Customizability (1), Easy Setup (1)
- **Splunk On-Call trade-offs:** Limited Features (2), Missing Features (2), Notification Issues (2), Complexity (1), Complex UI (1), Difficult Customization (1)
- **PagerDuty strengths:** Meets Requirements (score: 9.1), robust integrations (88 all-time mentions for Slack, 25 for Jira, 15 for Datadog), reliable alerting and escalation, incident response coordination
- **PagerDuty trade-offs:** High pricing and advanced features behind higher tiers, complex initial setup for large teams, alert noise if not tuned, UI can feel overwhelming for new users



### Is Splunk On-Call or PagerDuty better for small businesses?

Splunk On-Call is the better fit for small businesses, as reviewers highlight its value and ease of setup, while PagerDuty's largest segment is Mid-Market.

- **Splunk On-Call:** Reviewers cite more reasonable pricing and easier setup, making it attractive for small teams.
- **PagerDuty:** Largest reviewer segment is Mid-Market; reviewers frequently mention high pricing and complexity as challenges for small businesses.



### Which IT Alerting platform has better integrations?

PagerDuty is favored for integrations, with significantly higher reviewer-cited integration counts and broader third-party tool support.

- **Splunk On-Call:** Slack (8 all-time mentions), Jira (temporal-qualitative), Statuspage (temporal-qualitative)
- **PagerDuty:** Slack (88 all-time mentions), Jira (25), Datadog (15)



### How do Splunk On-Call and PagerDuty compare on customer support?

Splunk On-Call and PagerDuty are rated nearly equally on Quality of Support, with Splunk On-Call at 9.1 and PagerDuty at 8.9, a difference below the materiality threshold.

- **Splunk On-Call:** Reviewers consistently praise responsive and helpful support, with multiple 7/7 support scores and positive experiences during setup and troubleshooting.
- **PagerDuty:** Reviewers describe support as generally strong, with several 7/7 scores, but some note that support can be less responsive or require improvement for advanced issues.



### Which is easier to implement, Splunk On-Call or PagerDuty?

Splunk On-Call is easier to implement, with a higher Ease of Setup score (8.9 vs 8.2) and more frequent reviewer praise for setup simplicity.

- **Splunk On-Call:** Reviewers frequently cite easy and quick setup, with multiple 7/7 Ease of Setup scores and positive onboarding experiences.
- **PagerDuty:** Reviewers note that setup is straightforward for basic use but can become complex for larger organizations or advanced configurations, with some citing a learning curve.



### Which product has better Integrations?

PagerDuty has better Integrations, as supported by higher all-time mention counts and broader third-party tool coverage.

- **Splunk On-Call:** Integrations (2 all-time mentions), Slack (8), Jira (temporal-qualitative), Statuspage (temporal-qualitative)
- **PagerDuty:** Slack (88 all-time mentions), Jira (25), Datadog (15), and higher reviewer satisfaction with integration breadth



| | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 972 | 52 | 
| **Largest Market Segment** | Mid-Market (43.6% of reviews) | Mid-Market (46.2% of reviews) | 
| **Entry Level Price** | Free Trial 5 Users Per Month | -- | 

---
## Top Pros & Cons

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

### Splunk On-Call

Pros:
- Alerting System (3 reviews)
- Alert Management (3 reviews)

Cons:
- Limited Features (2 reviews)
- Missing Features (2 reviews)

---
## Ratings Comparison
| Rating | PagerDuty | Splunk On-Call | 
|---|---|---|
  | **Meets Requirements** | 9.1 (821 reviews) | 8.9 (48 reviews) | 
  | **Ease of Use** | 8.6 (829 reviews) | 8.6 (48 reviews) | 
  | **Ease of Setup** | 8.2 (455 reviews) | 8.9 (31 reviews) | 
  | **Ease of Admin** | 8.5 (417 reviews) | 8.8 (31 reviews) | 
  | **Quality of Support** | 8.9 (629 reviews) | 9.1 (44 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (354 reviews) | 9.5 (28 reviews) | 
  | **Product Direction (% positive)** | 8.4 (812 reviews) | 9.0 (48 reviews) | 

---
## Pricing

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

### Splunk On-Call

#### Entry-Level Pricing

Plan: Custom Pricing

Price: --

Description: Create a customized plan to meet your specific needs.


[Browse all 4 editions](https://www.g2.com/products/splunk-on-call/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.2/10 | 56 |
| **Splunk On-Call** | N/A | N/A |

#### Automation

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Workload Processing** | Feature Not Available | Not enough data | 
| **Scalability** | 9.5 (51 reviews) | Not enough data | 
| **Intelligent Automation** | 9.5 (49 reviews) | Not enough data | 

#### Administration

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Administration Console** | 9.7 (50 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (50 reviews) | Not enough data | 
| **IT Issue Identification** | 9.7 (50 reviews) | Not enough data | 
| **Proactive Workflow** | 9.6 (49 reviews) | Not enough data | 
| **Error Alerts** | 9.5 (48 reviews) | Not enough data | 
| **Service Management** | 9.8 (48 reviews) | Not enough data | 

#### Functionality

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Job Scheduling** | 9.6 (49 reviews) | Not enough data | 
| **API / Integrations** | 9.6 (49 reviews) | Not enough data | 
| **Integrations** | 9.6 (49 reviews) | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.7/10 | 240 |
| **Splunk On-Call** | 9.5/10 | 5 |

#### Monitoring

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Constant Monitoring** | 9.2 (153 reviews) | Not enough data | 
| **Timely Alerts** | 9.4 (183 reviews) ✓ Verified | 9.7 (5 reviews) ✓ Verified | 
| **TIcket Accuracy** | 9.2 (164 reviews) ✓ Verified | 9.0 (5 reviews) ✓ Verified | 
| **AI Monitoring** | 8.2 (19 reviews) | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Management Tools

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Ticket Assignment** | 9.2 (165 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.1 (189 reviews) | Not enough data | 
| **Lifecycle Visualization** | 9.0 (177 reviews) ✓ Verified | 9.7 (5 reviews) ✓ Verified | 

#### Generative AI

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **AI Text Generation** | 8.1 (43 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (45 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (13 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (11 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.5/10 | 58 |
| **Splunk On-Call** | N/A | N/A |

#### Functionality

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Artificial Intelligence** | 9.6 (37 reviews) | Not enough data | 
| **Machine Learning** | 9.5 (35 reviews) | Not enough data | 
| **Systems Monitoring** | 9.7 (37 reviews) | Not enough data | 
| **IT Monitoring** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Issue Resolution

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Root Cause Identification** | 9.6 (37 reviews) | Not enough data | 
| **Proactive Identification** | 9.6 (36 reviews) | Not enough data | 
| **Resolution Guidance** | 9.8 (39 reviews) | Not enough data | 

#### Management

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **System Integration** | 9.2 (50 reviews) | Not enough data | 
| **Alerting** | 9.5 (51 reviews) | Not enough data | 
| **Reporting** | 9.4 (40 reviews) | Not enough data | 

#### Generative AI

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **AI Text Generation** | 9.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Root Cause Analysis** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Application Security** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Data Aggregation** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 48 |
| **Splunk On-Call** | N/A | N/A |

#### ServiceNow Apps

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **ServiceNow Integration** | 9.6 (42 reviews) | Not enough data | 
| **Value** | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.3/10 | 35 |
| **Splunk On-Call** | N/A | N/A |

#### Generative AI

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **AI Text Generation** | 8.3 (31 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.2 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (9 reviews) | Not enough data | 
| **Decision Making** | 8.3 (9 reviews) | Not enough data | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.4/10 | 10 |
| **Splunk On-Call** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Common Tool Integration** | 9.0 (10 reviews) | Not enough data | 
| **Scripting Language Support** | 8.1 (8 reviews) | Not enough data | 
| **Routine Task Automation** | 7.4 (9 reviews) | Not enough data | 
| **Automated Task Notifications** | 8.8 (8 reviews) | Not enough data | 

#### Error Management - Runbook Automation

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Runbook Procedure Updates** | 8.8 (7 reviews) | Not enough data | 
| **Recovery Options** | 7.9 (8 reviews) | Not enough data | 
| **Error Management in Automation** | 7.9 (8 reviews) | Not enough data | 

#### Customization - Runbook Automation

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Runbook Customization** | 7.6 (7 reviews) | Not enough data | 
| **Workflow Customization** | 8.3 (8 reviews) | Not enough data | 
| **Incident Response Customization** | 9.0 (7 reviews) | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Security Management** | 8.8 (7 reviews) | Not enough data | 
| **Compliance Standards Adherence** | 8.1 (8 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.3 (8 reviews) | Not enough data | 

#### Performance - Runbook Automation

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Self-Service for Non-IT Staff** | 8.5 (8 reviews) | Not enough data | 
| **Team Collaboration Enhancement** | 8.5 (8 reviews) | Not enough data | 
| **Load Handling Performance** | 8.6 (7 reviews) | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **Splunk On-Call** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to PagerDuty (5):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)



---
## Reviewer Demographics

### By Company Size

| Segment | PagerDuty | Splunk On-Call | 
|---|---|---|
| **Small-Business** | 18.8% | 19.2% | 
| **Mid-Market** | 43.6% | 46.2% | 
| **Enterprise** | 37.6% | 34.6% | 

### By Industry

#### PagerDuty

- **Information Technology and Services:** 23.1%
- **Computer Software:** 21.0%
- **Financial Services:** 5.7%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.3%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.7%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.7%

#### Splunk On-Call

- **Computer Software:** 28.8%
- **Information Technology and Services:** 26.9%
- **Retail:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Broadcast Media:** 3.8%
- **Financial Services:** 3.8%
- **Internet:** 1.9%
- **Insurance:** 1.9%
- **Media Production:** 1.9%
- **Hospitality:** 1.9%
- **Other:** 13.5%

---
## Alternatives

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1371 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (343 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (233 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (791 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (160 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (726 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (319 reviews)

### Alternatives to Splunk On-Call

- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (791 reviews)
- [Opsgenie](https://www.g2.com/products/opsgenie/reviews) — 4.2/5 stars (53 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1355 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1984 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1371 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (787 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (726 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (343 reviews)

---
## Top Discussions

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

### Splunk On-Call

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-splunk-on-call)