--- title: PagerDuty Reviews meta_title: 'PagerDuty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 972 reviews by the users' company size, role or industry to find out how PagerDuty works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 972 scale: '5' date_modified: '2026-08-06' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 972 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. (19 reviews) - Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. (17 reviews) - Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. (15 reviews) - Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. (12 reviews) - Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. (8 reviews) - Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. (7 reviews) - Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. (7 reviews) - Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. Best tool to handle blocker and urgent outages **Rating:** 4.5/5.0 stars **Reviewed by:** Ajinkya B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about PagerDuty?** PagerDuty is a powerful tool for IT operations that helps teams to manage incidents and alerts. It provides a centralized view of all incidents so that teams can quickly identify and respond to problems. **What do you dislike about PagerDuty?** The user interface can be a bit complex, and it can take some time to learn how to use it effectively. PagerDuty does not have a built-in ticketing system, so teams must use a third-party solution for this purpose. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty provides a centralized view of all incidents so that teams can quickly identify and respond to problems. Also, It can be used to automate the alert management process, such as sending notifications to the appropriate team members and escalating alerts as needed. ### 2. Jeli is the future of Incident Analysis. **Rating:** 5.0/5.0 stars **Reviewed by:** Casey R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about PagerDuty?** Jeli's solution focuses on the human element. So many other solutions in this space focus on root cause analysis and other technical automations that fail to recognize that the necessary ingredient for a resilient system is people. Root cause analysis is at best a waste of time, because it enables hindsight bias to place blame on a technical accident. You can't prevent accidents. Focusing on the 'cause' of an accident is a waste of time, because you can't do anything about that. Instead using Jeli you can learn from the narratives of the people closest to the work, and you can use that to identify and fill in knowledge gaps distributed throughout the team. That is useful! **What do you dislike about PagerDuty?** It isn't obvious how to get everyone to buy into the concept of using Jeli at first. If upper management isn't on board yet, then you need resources outside of Jeli to convince them of the approach. **What problems is PagerDuty solving and how is that benefiting you?** Learning from incidents (LFI) so we can make our software more robust. **Official Response from Amanda MacLeod:** > Hi Casey-- We are so happy to hear you are enjoying your experience using Jeli.io for your incident management! ### 3. Jeli does exactly what we want **Rating:** 4.5/5.0 stars **Reviewed by:** Ian S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about PagerDuty?** We used to write prep docs for incident retro and analysis by hand - Google Docs, spreadsheets, that kind of thing. Having Jeli support building a timeline from data we already have in Slack is _magical_ for making that easier, and we've also used Jeli mid-incident: "hey, hasn't this happened before? How'd we fix it last time?" The jeli slackbot for running an incident also helps us keep to consistent IR practices, which is extremely valuable as our organization scales. It's lightweight and non-prescriptive, but we can use it to remind people how we do things on our team. **What do you dislike about PagerDuty?** No notes, really. There's room to grow the featureset - integrating with more tools, ACLs to protect data relating to sensitive incidents - but we've found it useful as-is. Training people to use it took a little doing, but wasn't super hard; incident management is an expert practice, and it makes sense that even a tool that makes that practice more accessible is going to require some prep and user education. **What problems is PagerDuty solving and how is that benefiting you?** Makes it easy enough to analyze an incident that we do it more often - it used to require enough time and effort that we retro'd fewer of our incidents than we wanted. We've also used it to manage information streams for various audiences, particularly providing updates to non-eng stakeholders that appropriately summarize the ... chaos ... that often pops up in an active incident response. **Official Response from Amanda MacLeod:** > Hey Ian, we are so glad your team is enjoying Jeli! We have an exciting roadmap for the year-- stay tuned for more releases! :) ### 4. Used pagerduty for ON-Call network monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Inayath K. | Security Delivery Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about PagerDuty?** Defined Escalation Martix, Integration with tools like Snow, Splunk Etc... , Orchestration feature. **What do you dislike about PagerDuty?** Improve the alert Segrigation in the incidents tab, Improve the integration with other SIEM solutions **What problems is PagerDuty solving and how is that benefiting you?** On call management within the team, rotating shift, automatic email & sms alerting ### 5. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Sasha C. | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2023 **What do you like best about PagerDuty?** The UI is very intuitive and sleek. We love using Jeli for incident reviews! Being able to export incident messages straight from Slack into Jeli to create a timeline is very useful. **What do you dislike about PagerDuty?** There are a few features that would make Jeli even better, just as having the ability to collaborate on the meeting notes together. Otherwise, I don't dislike Jeli at all. **What problems is PagerDuty solving and how is that benefiting you?** Jeli is making it easier for us to conduct incident reviews and facilitate learnings/healthy discussions around incidents. **Official Response from Rian van der Merwe:** > Hi Sasha, thank you for taking the time to write us a review, we really appreciate it. We're happy to learn how much value you get not just from the Incident Response bot, but also from the analysis and reviews afterwards! As for meeting notes collaboration, that is something we hear quite a bit from customers so it's definitely on our radar! ### 6. Good tool **Rating:** 3.5/5.0 stars **Reviewed by:** Omkar K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about PagerDuty?** Alerting and Integrations with other services **What do you dislike about PagerDuty?** Cost/pricing is bit on the higher side as compared to other tools with similar functionalities **What problems is PagerDuty solving and how is that benefiting you?** Alerting and Incident Response ### 7. Great Product With Useful Functions **Rating:** 4.5/5.0 stars **Reviewed by:** Ron A. | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2023 **What do you like best about PagerDuty?** keep our systems running smoothly. It's like having an extra pair of eyes that never sleep, always ready to alert us to issues so we can act quickly and efficiently. The level of organization and control it provides us with is simply unparalleled." **What do you dislike about PagerDuty?** PagerDuty's interface can be complex and overwhelming to new users. Plus, it can be expensive for small teams. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helps us quickly identify and resolve system incidents, ensuring minimum downtime and enhancing customer satisfaction ### 8. Jeli has made our incident management much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Anais F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about PagerDuty?** We were looking for an incident management tool that fit our existing processes. We looked at competitors other tools seem to have a pretty high entry configuration cost. Jeli was incredibly easy to setup. It helped us meet the requirements we had around communication, ease of use and fit our existing processes. In addition, their customer support team has been outstanding! They are always available to help us, providing training and updates on new features. **What do you dislike about PagerDuty?** So far the only downside has been that it takes a while to input information about specific opportunities. You'll get what you put into it but I wish it was a little more automated. **What problems is PagerDuty solving and how is that benefiting you?** Helps provide a consistent form of communicating about an incident. It creates our slack channels for each opportunity and provides a format to link documents and identify actors. **Official Response from Amanda MacLeod:** > Hi Anais-- thank you for the fantastic review of Jeli.io! We are so pleased to hear you and your team are seeing the value of Jeli to promote learning from incidents and continuous improvement. Our customers are #1 and we aim to provide you with the very best in class support so we are so glad you agree! If you haven't checked it out yet, I encourage you to explore Narrative Builder on the analysis side. Narrative Builder is like a Turbo Tax for building your incident timelines, guiding users through the parts and automating the process. We've found customers have gone from spending hours and days on building timelines to 20 minutes to an hour to build with Narrative Builder! The team is hard at work on product features to support security teams and all the adjacent folks involved in incident management-- stay tuned for more soon! ### 9. Jeli is a great addition to the Incident Learning toolbox **Rating:** 5.0/5.0 stars **Reviewed by:** Scott N. | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about PagerDuty?** Jeli is easy to understand for engineers new to incident reviews. It allows for those engineers to quickly come up to speed on how to create an informative and engaging narrative. **What do you dislike about PagerDuty?** There is little to dislike. As an early adopter we've seen quick development and rolling out of new features that address pain points. **What problems is PagerDuty solving and how is that benefiting you?** Jeli is being used to improve our quality and efficiency around Learning from Incidents. It allows our teams to have a consistent experience across reviews. **Official Response from Rian van der Merwe:** > Hi Scott, thanks so much for your feedback—and for being a long-time customer. We are really happy to hear that your team finds so much value in using Jeli. Please continue to reach out and let us know how we can make the experience even better for you and the team! ### 10. Great tool for Incident and Problem Management **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul S. | Manager, Service Continuity, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about PagerDuty?** Jeli helped in streamlining the incident management process and improved the turnaround time to communicate and align resources during an incident. The flexibility and customization has helped my team to efficiently and effectively use Jeli (IR bot) **What do you dislike about PagerDuty?** There is a learning curve as it is with any tool, remembering all the commands associated with Jeli to effectively handle an incident that could be challenging in the initial phase. **What problems is PagerDuty solving and how is that benefiting you?** Since it integrates directly in slack, it enabled by team to carry out the lifecycle of the incident from an existing tool without having the need to login to a separate tool. The Jeli commands made it simple to provide incident details and global settings allowed to set update reminders and define default notification groups/channels. **Official Response from Amanda MacLeod:** > Hi Rahul-- thank you for your feedback on Jeli. We are happy to hear you are finding your team collaborating on learning from incidents with Jeli. I am excited to share with you that we just released major updates to the UI/UX across our IR Bot and an updated onboarding flow with a sandbox environment in our incident analysis platform! You can view a demo video through the link. Our team is hard at work on exciting product updates-- stay tuned! In the meantime, please let us know if there is anything we can do to make Jeli a 5-star experience for you! ### 11. Jeli helps me find and share the stories of incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about PagerDuty?** At the start of an incident, Jeli collects the slack-based evidence of the incident, without my staff having to fill in timelines or details. After that, I use the Narrative Builder to pull the important moments out of what happened and what we did, and build a narrative supported by those events. During the incident review itself, that supported narrative guides the review group through what happened, and I feel that we very readily get at our expectations, assumptions, and learnings. **What do you dislike about PagerDuty?** I have not been unhappy with Jeli the product or Jeli the company. **What problems is PagerDuty solving and how is that benefiting you?** We as an organization appear to be able to have high-quality discussion and learnings from the incidents we have, while spending less time preparing for those discussions. **Official Response from Amanda MacLeod:** > Hi Nigel-- we are so happy to hear you and your team are gaining greater insights in less time through using Jeli! Our team is hard at work on exciting product updates-- stay tuned! ### 12. Modernizing SOCs with AI tech **Rating:** 4.0/5.0 stars **Reviewed by:** Ben R. | Technical Engineering Manager of Incident and Problem Management at Thomson Reuters, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about PagerDuty?** The ability to reduce noise. It can help us control the numbers of incidents coming in. **What do you dislike about PagerDuty?** There is a lot of info and configurations for people to learn. **What problems is PagerDuty solving and how is that benefiting you?** It helps reduce the noise from alerting. ### 13. PagerDuty is a Superlative ,staggering and masterclass leading incident management platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas S. | Senior Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about PagerDuty?** PagerDuty is an incredibly tool for managing response and incidents and I find it very effective and efficient. To people who are non technical skilled it is very friendly and easy to use since it has dashboard that is easy to understand and straightforward. when it comes to observation the app top notch like one can set alerts with notifications in way that when something goes wrong there is a fast action.Also allow one to quickly be alert and invest investigate the problem /error thus increasing the services across the whole organisation. The app can be used to track the progress of investigating a problem so that many people are not looking into same problem at the same time .Provides many customization that fit perfectly any need required to schedule alert notifications .In our place there are platform that must be available 24/7 with the help of this tool incase of a fail it ensure the problem is resolved fast by making sure a notification alert is sent to person who is readily available immediately. **What do you dislike about PagerDuty?** This tool meets all the requirements requirements that very person may need and this putme in a position to lak any negative .Overall it is great. **What problems is PagerDuty solving and how is that benefiting you?** Offer a great bird's eye views of our whole organisation since effectively monitor our applications and systems. Really helps us in real time threat detection and mitigation . ### 14. A fantastic tool for learning from incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Danesh A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2023 **What do you like best about PagerDuty?** The support offered by the Jeli staff is phenomenal. They helped us significantly improve the learning from incidents practice in my company. The Jeli tool allows our staff to analyse and share the incidents we have to increase our learning and drive incremental improvements. **What do you dislike about PagerDuty?** Learning a new tool is always going to be challenging and although the team have done a great job with lowering the difficulty of using the Jeli tool, there a minimum amount of time that will need to be spent on learning the tool. This investment of time is well worth it. **What problems is PagerDuty solving and how is that benefiting you?** Jeli allows us to ingest our incidents and analyse them with our collaborators. We also use the Jeli tool to present an overview of the incident during the incident review meeting so others can get insights into what happened. **Official Response from Amanda MacLeod:** > Hi Danesh-- we are so happy to hear you are finding the value in learning from incidents with Jeli at your org! We were rated #1 in Customer Support by G2 in their Spring Report thanks to customers like you! Our customers are #1 and we are so glad to hear you are receiving the support you need from us! We recognize that everyone has a different level of comfort in incident response, engaging with Slack bots, and remembering slash commands. We want anyone who might be involved in incident coordination and communication to feel comfortable using the Jeli Incident Response (IR) Bot and analysis platform. We’ve just released major updates to the UI/UX across our IR Bot and an updated onboarding flow with a sandbox environment in our incident analysis platform to make set up and use even easier for your entire team! You can read more about it in the blog post. ### 15. The only too l you cannot ignore **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis C. | Senior DevSecOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about PagerDuty?** It does its job to notify you even when you usually would not have seen the matter. People can't ignore it; with that, it's easy to be sure that the team will be notified. **What do you dislike about PagerDuty?** Some integrations do not give enough details in the alerts, so we need to look for the info in each tool. **What problems is PagerDuty solving and how is that benefiting you?** Have shifts for alerting the correct person efficiently and managing escalations to the right level of support quickly. ### 16. Incidents response and management can be difficult but not with PagerDuty. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard N W. | Software Engineer, Program Development, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about PagerDuty?** I like the ease of use of PagerDuty. Its intuitive user interface makes it easy to get started with and the features are also very easy to use. It makes use of automations to diagnose the processes which means greater accuracy in pinpointing incidents as they occer. It also has power analytic functions which hps determine where exactly the incidents have occurred and their root causes which helps prevent similar incidents from occuring in future. Also it allows one to refer to previous incidents solutions for similar incidents which helps speed up resolution times. To avoid interferences every now and the, it has an option to suppress and group alerts so as to only get alerts for the critical issues. It's ability to integrate and be compatible with other products in the infrastructure like Servicenow is amazing. **What do you dislike about PagerDuty?** I have been enjoying my time using PagerDuty as everything seems to be in its place and very effective at its functions. No techical difficulties at all experienced. **What problems is PagerDuty solving and how is that benefiting you?** A a Software Engineer, it crucial to have product that will aid in monitoring your program development architecture so as to detect, diagnose and resolve any incidents which may have adverse effects on your final products. For me and my colleagues, PagerDuty is the tool that helps us achieve this and its work has been exceptional. ### 17. PagerDuty is an epitome of sovereignty in incident response and management **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy N. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about PagerDuty?** PagerDuty has the leading security functionalities including authentication, access control and more which ensures that all your data related to your account is kept safe and secure. With PagerDuty, it is possible to detect any incident in the production lifecycle in real-time giving one ample time to resolve them before they have greater effects on your production. With a flexible product design, PagerDuty integrates seamlessly with your existing workflows including products like Servicenow and slack such that your working architecture foes not have to change after yiu implement it. It uses modern machine learning technology which helps automate various activities including incidents detection, analysis, formulation of resolutions based on previous and similar incidents and much more. **What do you dislike about PagerDuty?** With a top level and quality product like PagerDuty, finding something to dislike about it is very difficult as everything in such products are very effective and reliable. **What problems is PagerDuty solving and how is that benefiting you?** Incidents are common hindrance to top quality codes for programs. To fight this, we use PagerDuty to assist us in monitoring our software development lifecycle so as to determine any incident and resolve them quickly. It has helped us generate accurate programs which means better productivity and returns. ### 18. Insightful,very comprehensive and informative tool for Alert and Incident Management. **Rating:** 4.5/5.0 stars **Reviewed by:** Martin A. | Software Engineer, Program Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about PagerDuty?** What makes PagerDuty unique is price 8s really good,has an easy setup as well as easy to maintain and use.Am amazed how it neved missed to alert any failures,always on time .Mainly we use it do alerts to our support team when an urgent request pop in and sending alerts to SRE team when a challenge arises with our Saas.With this tool it is so easy to create the hierarchy of how alerts should flow.Supports different channel of notifications that we use on our daily basis eg mobile ,sms ,email etc thus ensure communication of alerts is efficient.There is tracking of a lert like for example if an alert was not resolved by first person to receive it there are escalation procedures that can be used such that it is escalated to another person ,and the order continues until all is done.All history of alerts are seen and easily accessible,one can add a note and overall have a final solution to fix it for a long term. **What do you dislike about PagerDuty?** So far PagerDuty has been amazing and no any bad encounters . **What problems is PagerDuty solving and how is that benefiting you?** Overall experience has been very smooth ,helps us to manage ,schedule the alerts when an incident happens thus ensure no any unresolved incident. Provide quick and efficient means to notify any failure. ### 19. Getting it all done fast and efficiently with PagerDuty. Best incident response tool **Rating:** 5.0/5.0 stars **Reviewed by:** Linda M. | DevOps Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about PagerDuty?** PagerDuty is an effective incidents response tool which helps simplify and automate the incident response process so as to identify incidents early and resolve them quickly and efficiently. It offers a copy of previous remediation details which helps solve similar incidents fast. With automations, PagerDuty runs deep analysis on the production infrastructure so as identify even the smallest issues and get a clear visibility on their root causes. With more details about an incident, it becomes easy to formulate remedies to solve them. PagerDuty is compatible with many products like Servicenow, aws and this integration makes it possible for one to deploy and use it without having to intefere with their existing working infrastructure. **What do you dislike about PagerDuty?** Nothing is least helpful in PagerDuty. Each feature has its dedicated function and they all perfom them outstandingly. The interface is easy to use and very intuitive. **What problems is PagerDuty solving and how is that benefiting you?** Developing quality programs always needs constant monitoring to ensure no errors occuring. To help us meet this need, we use PagerDuty. As a powerful incident response tool, it helps us pinpoint and resolve incidents fast and more efficiently. ### 20. Excellent tool to gather learnings from incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about PagerDuty?** Jeli is highly focused on getting learnings ("opportunities") from incidents and making sure incidents are not wasted. Jeli is excellent for building a narrative around the events to gain the greatest insights. Jeli offers excellent guidance and best practices on post-incident analysis. Jeli also focus on essential things such as being blame-aware and having a positive culture. Jeli will likely help us maintain best practices for incident analysis. **What do you dislike about PagerDuty?** Some of the APIs are still in development. Look forward as more aspects of the API become available, for example, the ability to extract data tagged data from incidents via API. **What problems is PagerDuty solving and how is that benefiting you?** Finding the best learnings from incidents. Tagging data with custom data. **Official Response from Amanda MacLeod:** > Hi there! We are so happy to hear you are enjoying your experience using Jeli.io for your incident management! We have a lot of exciting product features in development and slated on our roadmap, so stay tuned for additional updates and integration upgrades! ### 21. A dazzling,magnificently and highly-glorified Incident Management Tool I know. **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph K. | Automation Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2022 **What do you like best about PagerDuty?** Pagerduty is the best ,easiest and most reliable Incident Management Tool i have ever come across. Since day we started using it Incident communication process becomes smooth ,have an efficient flow since it is always on time informing about any critical incidents impacting the system . By enabling seamless communication the platform speed up the remediation process and enable us to manage customer expectations . API calls feature allow us to create API of our choice that integrate with other apps in use ,which is a huge benefit since allow more teams to get notified of a critical alert instead of waiting one person to call them when a problem is posted.Does not only have on call scheduling but also chat integration , reporting that provide a detailed insights for Incident management process.Having multiple teal and personal escalation ways strictly ensure that alerts are sent to the right people on time . **What do you dislike about PagerDuty?** Nothing I have in mind that I dislike about PagerDuty.Very effective and fully equipped for incident monitoring and management. **What problems is PagerDuty solving and how is that benefiting you?** Overall really help us to address the right people to work on a specific alert without spending time.Using this tool also help us to automate ticket creation ,notification thus reducing the time for resolving since it makes so easy get in touch. ### 22. Go for the spectacular and use PagerDuty to track and resolve incidents fast. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Application Developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2022 **What do you like best about PagerDuty?** One of the most intriguing feature about PagerDuty is its flexible product architecture which allows it to be compatible and integrate seamlessly with other third party products like Servicenow, Zoom, Microsoft Teams and more others. This integration makes it adapt fast to your preexisting working environment so that yiu dont have to change anything. PagerDuty allows you to automatically monitor your development cycle so as to identify and resolve any incidents in real time to avoid catastrophic effects on the final products. It provides detailed reports on the identified incidents including their root causes and whether similar incidents have been identified before so as to use the remedies used then to solve the current ones. Also it provides key information related to your development cycle like its health, detected incidents and more. **What do you dislike about PagerDuty?** PagerDuty is an easy to use incidents management tool with excellent and effective features which are simple to access and use. It has very good customer support staff that offers professional support whenever you need it. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is very productive incidents management product with very spectacular features which makes incidents tracking, identification and resolving an easy task. With PagerDuty, we get to understand clearly how incidents occur, their root causes and generally the health of our product development process. It makes it easy to resolve any identified in incidents. ### 23. PagerDuty, nothing short of incredible. A wondrous incidents manger. **Rating:** 5.0/5.0 stars **Reviewed by:** Milly M. | DevOps Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about PagerDuty?** PagerDuty work speed is very fast and this allows one to pinpoint and resolve incidents fast. It comes with automations which works superbly on your behalf such that you can keep working on other things while they keep an eye on your processes to pinpoint any incidents. It's compatible with other 3d party products for example we were able to integrate it with Servicenow Nd they works incredibly well together. The noise reduction capabilities helps reduce interruptions by only notifying one the most sensitive incidents which needs yiur attention. Solving similar incidents like those that might have occurred earlier is easy as it keeps a record of the remedies taken to resolve incidents. **What do you dislike about PagerDuty?** Using PagerDuty for me can never get any easier. It has a very user-friendly user interface which makes everything about it simple to access and use. It also has amazing customer support. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is a very useful product and i personally use it in our organization as an incident management tool. With its powerful incidents management capabilities, it allows us to monitor our product development process so as to establish any incidents and resolve them. This allows to have the best and error free programs for our customers. ### 24. Elegant incident response tool to transform incidents management experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh M. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about PagerDuty?** One of the standouts things that i liked about PagerDuty is how easily it integrated and works well with other products that were in use in our organization. With an easy and robust integration infrastructure, it was easy to connect it with our other products like Servicenow, Zoom, aws and others. It provides automate the entire incidents detection tasks so as to ensure accuracy in detecting even the smallest incidents which if not resolved would affect the product development process. It gives a clear understanding of which incidents has occurred, where it has occurred, its root causes and if similar incidents had occurred in the past, how to resolve them based on the past solutions. **What do you dislike about PagerDuty?** PagerDuty couldn't be as much better as it currently is. I have used it for a while now and everything seams to workk perfectly and quite easily with no technical difficulties. **What problems is PagerDuty solving and how is that benefiting you?** As an incident response and management product, PagerDuty gives us the best services in monitoring our product development process in order to find any incidents in the process and resolve them before they could affect the performance of our end products, thus it helps develop error-free and quality products. ### 25. Fundamentally changed how I view incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about PagerDuty?** Fundamentally changed how I view incidents as opportunities to learn, helps my investigation be focused and efficient, and increases the learning for myself and the org. **What do you dislike about PagerDuty?** Do I need to fill this out? There isn't much. Jeli is in the early stages its journey and my only "need" is more from the great team and can't wait to see what they build next. **What problems is PagerDuty solving and how is that benefiting you?** Jeli helps me gain a deep understanding of what happened leading up to and during an incident both with our human and technical systems. **Official Response from Amanda MacLeod:** > Hi Steve-- thank you so much for the awesome review! We're glad to hear you are so happy with our end-to-end incident management platform. We have a lot of exciting product features in development and slated on our roadmap, so stay tuned for additional updates and integration upgrades! :) ### 26. The always go-to incident management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jacinta O. | Senior Product Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about PagerDuty?** With PagerDuty machine learning and autimations, it makes it possible to detect any incidents in real-time and resolve them before they affect your product development. It allows one to accelerate incident response by learning from past incidents and how they were resolved. It uses machine learning algorithms which helps automate the runbooks by eliminating the manual works by automated self-service tasks to improve runbooks efficiency and productivity. It has high-grade security functions which helps maintain highest level of data security and meet all your compliance regulations. It helps have full analytics on the incidents so as to have clear insights about their root causes and spot any repeat problems. PagerDuty seamlessly integrates with other third party products already in use like Slack, Zendesk, Servicenow, making it adapt fast to your existing working environment. **What do you dislike about PagerDuty?** The user interface is not soo simple to use and requires one to have some basic techical usage skills in order to get the best from it. Otherwise, its end productivity is amazing. **What problems is PagerDuty solving and how is that benefiting you?** When it comes to incident analytics and management, PagerDuty always proves to the best fitted product for the job. By use of unique machine learning algorithms and automations, it makes it easy and fast to discover incidents, pinpoint their root causes and resolve them to ensure better quality code. By maintaining incident free programs, it gelps us give our customers the best products. ### 27. A fascinating tool for process automation and incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Henry K. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about PagerDuty?** PagerDuty has a well organized architecture and a very clean and straightforward user interface which makes it effortless for one to use ut. It employs the latest AI technologies like machine learning to help automatically monitor the product development cycle so as to pin point any incidents in the process and remedy them before they affect the performance of the product. With PagerDuty, it's not only figuring out the incidents but also evaluating their root causes so as to take measures of preventing their future occurrences. There is an option to refer to past remedies so as yiu can save time solving similar incidents in the production infrastructure. With runbook automation feature, it makes it fast to assess incidents and resolve any identified issues. It has an option to reduce noise interruptions bh automatically grouping incidents alerts into one incident and allow instant alert on only the high-priority issues. **What do you dislike about PagerDuty?** I literally having no feature or aspect that i can say i dislike in PagerDuty. It has very easy to use and user-friendly user interface making it very simplified yet very effective product. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty plays a very vital role in our organization. With its powerful functionalities, it helps us keep track of our product development architecture so as to automatically detect and remedy any incidents that might negatively affect the quality of our products. By saving previous remedies, it helps speed up the incident remedy time by referring to remedies of similar incidents. ### 28. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Dara G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about PagerDuty?** Jeli is an absolutely amazing product. It is so simple to use. The tagging features are amazing. Using the product has saved us so much time compared to doing manual Incident Analysis. I highly recommend Jeli. **What do you dislike about PagerDuty?** Nothing, it is intuitive, easy to use and has a great team supporting it. **What problems is PagerDuty solving and how is that benefiting you?** Jeli makes it easy to learn from incidents. We can use the tool to analyse an incident and tag certain properties to it. It is saving us a lot of time and effort. **Official Response from Amanda MacLeod:** > Hey Dara- we are so glad you are enjoying Jeli and it's saving your team so much time! ### 29. Its a nice product **Rating:** 4.5/5.0 stars **Reviewed by:** Manish M. | Senior IT Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about PagerDuty?** PagerDuty is mainly used for paging purposes, and we have various teams that work on call, so pager duty is very helpful and reliable when it comes to on-call rotation. **What do you dislike about PagerDuty?** Licensing costs are too high compared to ops-genie; if they bring down the price, that can be an excellent product for various companies. Other than that, I think all the features are user-friendly. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty handles our on-call alerting. This means when we have production-level outages or issues, they get sent to PagerDuty. PagerDuty has a schedule for our on-call support team and can send texts, emails, Slack notifications, and phone calls to the correct person to handle them. Within PagerDuty, we setup schedules so we know who is primary and who is secondary on-call so that way we always have coverage. ### 30. Pagerduty for efficient on-call **Rating:** 5.0/5.0 stars **Reviewed by:** Amit K. | Software architect, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about PagerDuty?** Integration with multiple open source and proprietary monitoring softwares Easy to define schedules that works well even for a big team which sits across the globe Developer friendly and great ease of use and UI/UX escaltion polices can be defined at multiple levels with different thresholds **What do you dislike about PagerDuty?** some intergration with open source monitoring tools are not as good as with proprietary softwares, they should cover them as well as not every company is using paid or popular open source softwares, some are using the new starups softwares for monitoring. **What problems is PagerDuty solving and how is that benefiting you?** Alerting the users for different types of incidents and streamlining the on-call process for companies. ### 31. Useful incident management tooling... for the first time? **Rating:** 5.0/5.0 stars **Reviewed by:** matthew k. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about PagerDuty?** Jeli is easy to use and makes organizing, analyzing, and, more importantly, *learning* from incidents much easier. **What do you dislike about PagerDuty?** I have no complaints. A more advanced import from Slack would be helpful for incidents that arise in the middle of everyday business. **What problems is PagerDuty solving and how is that benefiting you?** Jeli makes it way easier to rally the team around an active incident, clarify roles, keep people informed, and, most importantly, learn from our incidents over time. This has made our organization and platform more resilient overall. **Official Response from Amanda MacLeod:** > Hi Matthew-- we are so glad to hear you and your team are finding value in learning from incidents with the Jeli.io platform! ICYMI, one unique product feature that only Jeli has is the ability to import threads across multiple channels, threads, and DMs all into your incident review! You can read more on it via the link from our founder, Nora. We have a lot of exciting product features in development and slated on our roadmap, so stay tuned for additional updates! ### 32. Learn everything you can from an incident using Jeli - the platform makes it easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Yanet L. | Sr. Engineering Manager, Infrastructure & Platform Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about PagerDuty?** * Using the incident response bot is a joy, especially during incident response. The bot is simple and flexible, enabling our team to concentrate on incident mitigation. How? Well, the Jeli bot handles all communications sending updates as the incident transpires to different channels (configurable as the incident requires it) & keeping everyone (those participating and those just observing across the company) aware of what is happening. This automation makes us stronger during incident response. We know that upon incident closure, all the details we need to start the incident analysis will be automatically loaded to the Platform. * Super helpful Incident Analysis Platform. Jeli enables us to centralize all the data needed for thorough incident analysis. The incident data loaded can be transformed by adding more context from other incident-related sources or by just generating your incident narrative from a central location. Yay! It’s slowly becoming our central knowledge database for all things revolving around incident learning. * It's a pleasure to work with Jeli's team; they are very knowledgeable in this space, down to earth and always willing to help. **What do you dislike about PagerDuty?** * Looking forward to a Jira integration. With this enabled, we can add follow-up projects uncovered from the opportunity all from this central location. * The incident analysis framework is a little opinionated, but we have worked with Jeli’s team to make it work for us. Also, looking forward to more user-configurable options. **What problems is PagerDuty solving and how is that benefiting you?** Jeli has automated a big part of our incident analysis pipeline. Its flexibility extends its usability to track external customer-impacting events and internal “hiccups, " which also provide rich learning opportunities. We don’t need a complete production outage to gain insights into how we can fill in our socio-technical gaps, and Jeli enables us to do that! **Official Response from Amanda MacLeod:** > We're so glad you enjoy Jeli, Yanet! We released our Jira integration at the beginning of the year, if you haven't checked it out yet! You can learn more here: https://www.jeli.io/blog/jeli-ir-bot-jira-integration ### 33. Jeli is a competitive advantage **Rating:** 5.0/5.0 stars **Reviewed by:** Eric D. | Principal Site Reliability Incident Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about PagerDuty?** When I ingest the slack messages for an incident, jeli gives me a list of who was involved, how much they spoke up during the incident, and whether they were on-call. I look there first. It opens different questions in my mind than just "what broke?" For example, if someone who wasn't on-call was heavily involved in the resolution, I wonder if this case reveals an important knowledge silo in the organization. As I review the discussions in the incident, I can look for evidence to prove or disprove that hypothesis. We're in the software business. Thinking about code and services comes naturally. Jeli's tools invite us to ask more questions about the people doing the work. After doing incident reviews focused more on the people, we have uncovered pressures at work in the organization that make detection or remediation more difficult. We likely just wouldn't even know these things without jeli, 'cos who's gonna realisticly take the time to compare the slack transcript with the pager duty configurations to figure out who was on-call? With jeli doing that work for us, we can ask questions that generate different insights about our business. **What do you dislike about PagerDuty?** We have some incidents or some teams where not much of the action happens in slack. We can't get the same kinds of insight from the parts jeli makes easy. So there is some chance that we will avoid investigating those incidents. **What problems is PagerDuty solving and how is that benefiting you?** The tool itself is already extremely useful. But the expertise of the team is world-class. The more our business grows, the more complex the incidents get. Conventional incident retros look for how the services failed and how to prevent that. They lead to narrow solutions, which increase the complexity. Jeli's HOWIE guide offers a way to find more insight from incidents and keep your teams closer to what's actually happening in production. Retros, informed by a little time with jeli, are more likely to reveal how experts work under pressure, what they have to know, who they have to know, and what kinds of communication challenges and coordination problems recur. We want to level up how we learn from incidents before making other investments in the incident management space. ### 34. Makes incident analysis easier and more impactful **Rating:** 5.0/5.0 stars **Reviewed by:** Cooper B. | Staff Platform Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about PagerDuty?** - The narrative builder and report authoring process removes a ton of toil while performing incident writeups while making it easier to extract more learnings from the incident - The Slack bot helps automate incident communications while also streamlining the process of getting data into the analysis platform - The early cross-incident data aggregation and analysis tools show a lot of promise and should help provide even more value from incident analysis over time - The team is highly responsive to feedback and is always ready to advise on incident response and analysis best practices drawing from their massive collective experience **What do you dislike about PagerDuty?** - The framework for incident analysis that they provide, while flexible, can run counter to the current practices of an organization, so there may be some friction aligning your organization's policies and expectations to what Jeli produces - Some options aren't yet user configurable, which makes them somewhat tedious to modify **What problems is PagerDuty solving and how is that benefiting you?** Jeli is reducing the amount of toil required to produce high-quality incident analysis by providing more automation and simplicity than our current approach using Google Docs templates. This frees up engineer time and increases our ability to analyze incidents we traditionally would have overlooked. ### 35. Incredible tool for assessing and managing incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Hemed H W. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about PagerDuty?** PagerDuty employs artificial intelligence and machine learning to help monitor the entire product architecture and helps automatically detect any incidents and their root causeso as to resolve them quickly before critical damage is done. It has a group alert feature that brings together all alerts as a single incident and alert suppression feature which helps avoid or minimize interruptions. It keeps a copy of previous incidents and their remedies and this helps speed up future responses to similar incidents. It integrates seamlessly with quite a number of third party products like servicenow, aws and more others and this means you don't have to change your existing working environment. It gives clear and detailed insights about any insights, their root cause, runbook information and even offers the options of running post mortems on incidents so as to improve future responses. **What do you dislike about PagerDuty?** With a tool like PagerDuty which has quality and effective features, it's very difficult for me to pinpoint anything that i dislike in this product. So generally am satisfied with everything about it. **What problems is PagerDuty solving and how is that benefiting you?** PaperDuty finds its use in our organization as an incident management tool to helps us manage any incidents in the software product development cycle. It offers us with the most reliable incident management experience allowing us to assess any incidents, pinpoint their root causes and resolve them quickly before their impacts become severe. With this, we have been able to deliver quality products to our customers. ### 36. Pretty good but needs better UI **Rating:** 4.5/5.0 stars **Reviewed by:** Akshat M. | Senior Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about PagerDuty?** It's straightforward and gets the job done. It also supports a good integration with all the tools and technologies that we utilize at the company. **What do you dislike about PagerDuty?** The UI seems dated. It doesn't look very clean or modern. I cannot think of any functionality that it lacks per say except for the UI. **What problems is PagerDuty solving and how is that benefiting you?** All our job failure alerts are hooked into PD and we use it to triage and mitigate these ### 37. Great tool that helps our org learn from incidents **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah E. | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about PagerDuty?** Support is amazing. Jeli is constantly iterating and improving. I love the timeline tool that makes the incident review process more manageable. **What do you dislike about PagerDuty?** Haven't found any yet, I think I need to use the tool more to better understand it and see if there are any needs it doesn't currently meet. **What problems is PagerDuty solving and how is that benefiting you?** Incident timeline management and searching for similar incidents **Official Response from Amanda MacLeod:** > We love working with you and your team, Hannah! We're so glad to hear you are so happy with our support! ### 38. Ok experience, could be more user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Music | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about PagerDuty?** The software is good, and integrations are good. But it's just one more product that I have to deal with. It's good for looking at things at a high view though, and it's as good as your data is. **What do you dislike about PagerDuty?** Too time consuming inputting all the data. But good when effort is put in. The problem is, most people don't put the effort, including myself. I wonder if there's a way we can streamline it more. **What problems is PagerDuty solving and how is that benefiting you?** It's helping us solve incident management issues, or rather tracking them, and using them to show trends in the types of issues we're facing on the daily. It's not a bad too for this. **Official Response from Amanda MacLeod:** > Hey there- thanks for your feedback. I am excited to share with you that we just released major updates to the UI/UX across our IR Bot and an updated onboarding flow with a sandbox environment in our incident analysis platform! You can read more about it in the blog post. If you haven't checked it out yet, I encourage you to explore Narrative Builder on the analysis side. Narrative Builder is like a Turbo Tax for building your incident timelines, guiding users through the parts and automating the process. We've found customers have gone from spending hours and days on building timelines to 20 minutes to an hour to build with Narrative Builder! Please let us know if we can do anything else in the meantime to make Jeli a 5-star experience for you! ### 39. review of PagerDuty alerting tool **Rating:** 4.5/5.0 stars **Reviewed by:** Komal B. | Working as a web developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2023 **What do you like best about PagerDuty?** useful tool for alerting . Quck responded as soon as as alert triggered **What do you dislike about PagerDuty?** it does not provide proper reporting and costly **What problems is PagerDuty solving and how is that benefiting you?** alerting to enginners once critical alerts popups ### 40. Jeli turns incidents into opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Jon D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about PagerDuty?** Jeli has been a great help for our organization tracking urgent requests and production issues. The slack integration has been a godsend **What do you dislike about PagerDuty?** Jeli can make it so easy to file opportunities that you might end up finding more sources of toil for your organization! **What problems is PagerDuty solving and how is that benefiting you?** Incident management is hard, Jeli makes it dead simple **Official Response from Amanda MacLeod:** > Hi Jon-- thanks so much for the review! We are so happy to hear you are enjoying Jeli and it's adding so much value to your team. We just released an updated onboarding flow and sandbox environment to make it even easier for users to get up and running quickly. It might be worth sharing with any of your colleagues that you think could be beneficial to get more involved in incident management for greater team insights! They can check out a video of it in the link. ### 41. Pagerduty Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ajinkya M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about PagerDuty?** it very good alerting tool & useful for most critical alerts **What do you dislike about PagerDuty?** useful for most critical alerts & fast for alerting responce **What problems is PagerDuty solving and how is that benefiting you?** useful for most critical alerts & fast for alerting responce ### 42. Easy to set up and many customisations available **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent C. | Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about PagerDuty?** I found it extremely easy to use and set up; I use it in conjunction with our central ticketing platform, and the customization of responses and alerts we can give is particularly appreciated. **What do you dislike about PagerDuty?** I can't think of any off the top of my head; a dark theme for the web browser would be appreciated, but overall I don't use enough of the features to find limitations as to what I use it for. **What problems is PagerDuty solving and how is that benefiting you?** I can be available for users and respond to incoming tickets without worrying about being near my computer at all times. The options for contact mean that there's more than one way I can be reached. ### 43. Incident management... like a breeze now **Rating:** 4.5/5.0 stars **Reviewed by:** Jose L. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about PagerDuty?** User-friendly, adaptable and scalable. A great tool. **What do you dislike about PagerDuty?** Even though there are some restrictions regarding editing, Jeli team is always receptive to requests which could enhance their product to a new level. **What problems is PagerDuty solving and how is that benefiting you?** A great compiler which helps with time management. **Official Response from Amanda MacLeod:** > Hi Jose-- we are so glad to hear you are finding Jeli valuable with gaining insights on your incidents while also saving time. We also just released major updates to the UI/UX across our IR Bot and an updated onboarding flow with a sandbox environment in our incident analysis platform! You can read more about it in the blog post. Take a look! Please let us know if there is anything we can do to help make your Jeli.io experience 5 stars! ### 44. 24 * 7 Monitoring tool **Rating:** 3.0/5.0 stars **Reviewed by:** Piyush M. | engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2023 **What do you like best about PagerDuty?** Its way of sending alerts is from various methods like calls, mail and messages, ensuring alerts aren't missed. Its way of alert incident management is one of the best. **What do you dislike about PagerDuty?** Not so much customisable interaction with JIRA. You have to keep an alert id to get alert history. **What problems is PagerDuty solving and how is that benefiting you?** To auto-assign the alerts to the respective on-call person. Manage any incident timely, which helps system availability. ### 45. PagerDuty is my go to choice for On-call support! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel A. | Senior Technical Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2022 **What do you like best about PagerDuty?** The amount of products that PagerDuty integrates well with is simply amazing! I have configured it in many different ITSM solutions for clients. Some with on-premise deployments, others in AWS, or Azure Cloud deployments. The ease of integration and setup is why I keep recommending PagerDuty to clients. **What do you dislike about PagerDuty?** There is not much to dislike, the improvements PagerDuty has made over the years have been impressive! I was originally dissatisfied with the Jira integration options, but since that time those have been resolved and improved upon! **What problems is PagerDuty solving and how is that benefiting you?** Integration with various types of monitoring systems, ticketing systems, and messaging systems has been simply fantastic! Everything from full-scale monitoring to simple email messages to trigger on-call events. ### 46. Pagerduty for alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil G. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about PagerDuty?** It was best to use and user friendly and most useful **What do you dislike about PagerDuty?** Alerting frequently and some time unable to stop them **What problems is PagerDuty solving and how is that benefiting you?** Incidents and real time management ### 47. Pager duty is good **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit B. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about PagerDuty?** Pagerduty is very good and will used it. **What do you dislike about PagerDuty?** Pagerduty doesnt has best ui like squadcast **What problems is PagerDuty solving and how is that benefiting you?** its calls immediately as soon our sites goes down ### 48. PagerDuty's features are enough to satisfy the needs of our group **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter M. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about PagerDuty?** What I like best about PagerDuty is the simple but effective alerting strategies for controlling on-call personnel. Schedules and rules may be predetermined, which makes it easy to manage on-call staff. Additionally, Slack's connectivity with other services is excellent. We have not had any issues connecting it to external alerting services, which are compatible with most. It is possible to set up basic integrations for your alerting systems through their APIs. **What do you dislike about PagerDuty?** I wouldn't say I like PagerDuty because it does not have native support for managing services. PagerDuty makes it challenging to keep track of people and their jobs on the platform if one does not use it frequently. Another downside is that PagerDuty does not support two-factor authentication, which should be industry standard by now. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is solving the problem of inefficient on-call scheduling, notifications, and escalations. This benefits you by allowing teams to resolve incidents faster and improve mean time to resolution. ### 49. Handy incident plugin for Slack **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about PagerDuty?** Simple commands and fairly intuitive design, good demo. **What do you dislike about PagerDuty?** Not best suited for security incidents since private channels, access control etc haven't been implemented yet, but this should be coming soon. **What problems is PagerDuty solving and how is that benefiting you?** Saves time on updating other channels and the right folks on the progression of an incident. **Official Response from Amanda MacLeod:** > Hi there! We're pleased to hear you are enjoying our Incident Response Bot for Slack. We just released updated to the UI to make it even easier for anyone on your team involved in incidents to respond and collaborate faster! You can read more about it in the blog post. The team is hard at work on product features to support security teams and all the adjacent folks involved in incident management-- stay tuned for more soon! Please let us know if there is anything we can do in the meantime to make our IR bot for Slack a 5 star experience for you! ### 50. Convenient interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about PagerDuty?** Fosters good collaboration on an incident and allows for some level of automated documentation with a unified workflow. **What do you dislike about PagerDuty?** Limitations around: * Followup mechanisms for permanent improvements * Non-technical collaboration to manage customers, etc. **What problems is PagerDuty solving and how is that benefiting you?** Fostering collaboration around incidents and simplifying documentation by unifying workflow **Official Response from Amanda MacLeod:** > Hi there-- thank you for your feedback on Jeli. We are happy to hear you are finding your team collaborating on learning from incidents with Jeli. We recognize that everyone has a different level of comfort in incident response, engaging with Slack bots, and remembering slash commands. We want anyone who might be involved in incident coordination and communication to feel comfortable using the Jeli Incident Response (IR) Bot. We’ve just released updates to make set up and use even easier for your entire team! Our team is hard at work on exciting product updates-- stay tuned! In the meantime, please let us know if there is anything we can do to make Jeli a 5-star experience for you! ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A47%3A14+-0500&secure%5Bsession_id%5D=e956893e-4d7f-4110-bfa8-d08f60d72690&secure%5Btoken%5D=4b0d2e16af08697590cd7d6c37f8878e21698b092709871f41696b789c082207&format=llm_user) ## PagerDuty Integrations - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews) - [Amazon EventBridge](https://www.g2.com/products/amazon-eventbridge/reviews) - [Amazon GuardDuty](https://www.g2.com/products/amazon-guardduty/reviews) - [Amazon RDS on Outposts](https://www.g2.com/products/amazon-rds-on-outposts/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [Amazon S3 Transfer Acceleration](https://www.g2.com/products/amazon-s3-transfer-acceleration/reviews) - [Ansible Semaphore](https://www.g2.com/products/ansible-semaphore/reviews) - [Anthropic SDK](https://www.g2.com/products/anthropic-sdk/reviews) - [Atlassian](https://www.g2.com/products/atlassian-2025-01-31/reviews) - [Atomicwork](https://www.g2.com/products/atomicwork-atomicwork/reviews) - [AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews) - [AWS Auto Scaling](https://www.g2.com/products/aws-auto-scaling/reviews) - [AWS Cloud](https://www.g2.com/products/aws-cloud/reviews) - [AWS CloudTrail](https://www.g2.com/products/aws-cloudtrail/reviews) - [AWS Config](https://www.g2.com/products/aws-config/reviews) - [AWS Identity and Access Management (IAM)](https://www.g2.com/products/aws-identity-and-access-management-iam/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [AWS Personal Health Dashboard](https://www.g2.com/products/aws-personal-health-dashboard/reviews) - [AWS Security Hub](https://www.g2.com/products/aws-security-hub/reviews) - [AWS VPC Lattice](https://www.g2.com/products/aws-vpc-lattice/reviews) - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Chalk](https://www.g2.com/products/chalk/reviews) - [Checkly](https://www.g2.com/products/checkly/reviews) - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [Cursor](https://www.g2.com/products/cursor/reviews) - [CyberArk Conjur](https://www.g2.com/products/cyberark-conjur/reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) - [Delinea Cloud Suite](https://www.g2.com/products/delinea-cloud-suite/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Dropzone AI](https://www.g2.com/products/dropzone-ai/reviews) - [Elastic](https://www.g2.com/products/elastic/reviews) - [Fiddler AI](https://www.g2.com/products/fiddler-ai/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitHub Copilot](https://www.g2.com/products/github-copilot/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Jenkins](https://www.g2.com/products/jenkins/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kubernetes](https://www.g2.com/products/american-cloud-kubernetes/reviews) - [Langchain](https://www.g2.com/products/langchain/reviews) - [Logz.io](https://www.g2.com/products/logz-io/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nagios Core 4.4.5 on Ubuntu 18](https://www.g2.com/products/nagios-core-4-4-5-on-ubuntu-18/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Cloud Infrastructure](https://www.g2.com/products/oracle-oracle-cloud-infrastructure/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Puppet Enterprise](https://www.g2.com/products/puppet-enterprise/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Site24x7](https://www.g2.com/products/site24x7/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Splunk Security Essentials](https://www.g2.com/products/splunk-security-essentials/reviews) - [Splunk SOAR (Security Orchestration, Automation and Response)](https://www.g2.com/products/splunk-soar-security-orchestration-automation-and-response/reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - [Uptime.com](https://www.g2.com/products/uptime-com/reviews) - [Vault](https://www.g2.com/products/ideagen-vault/reviews) - [VMware Cloud Foundation (VCF)](https://www.g2.com/products/vmware-cloud-foundation-vcf/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zabbix](https://www.g2.com/products/zabbix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## PagerDuty Features **Automation** - Scalability - Intelligent Automation **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Generation **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PagerDuty Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) - 4.8/5.0 (333 reviews)