--- title: PagerDuty Reviews meta_title: 'PagerDuty Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 972 reviews by the users' company size, role or industry to find out how PagerDuty works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 972 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 972 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. (19 reviews) - Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. (17 reviews) - Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. (15 reviews) - Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. (12 reviews) - Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. (8 reviews) - Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. (7 reviews) - Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. (7 reviews) - Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. The Quickest Service Alert Notifications Available **Rating:** 4.5/5.0 stars **Reviewed by:** Eric O. | Human Resources Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2022 **What do you like best about PagerDuty?** For me, the best way to prevent a service failure from impacting production is to promptly notify and recognize the responsible overarching team. When a problem arises with my project, PagerDuty plays a critical role in alerting the appropriate parties in a timely fashion, which is crucial because my company has a number of projects running in parallel. Moreover, I appreciate how adaptable the system is in terms of the alert configurations we may change at any time. There are several ways to acquire assistance more quickly and improve the quality of service. **What do you dislike about PagerDuty?** According to my experience, PagerDuty's UI is not straightforward, and the software's configuration settings might be challenging to master. It might be confusing for a new user to figure out how everything works; when anything goes wrong, they provide you a link to the Splunk logs, but when the instances are shut down, the logs disappear. **What problems is PagerDuty solving and how is that benefiting you?** We use synthetic testing to monitor the health of the services we provide to other projects within our business. To do this, we combine S4 Clint's health score computation with honeycomb and transmit the results to PagerDuty. ### 2. Excellent platform for incident management. **Rating:** 4.5/5.0 stars **Reviewed by:** Edgar D. | IT Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about PagerDuty?** Pagerduty is highly scalable and we seamlessly integrate it with a variety of software to better our response time to incidents. It offers us unified particulars on incident occurrence ensuring straightforward response and accuracy during the examination. The finest part of Pagerduty is how prompt alerts are. We are now able to manage on-call schedules in a much more advanced and faster manner. It has a legitimate portal that allows for easy navigation when we are submitting tickets or searching for the latest tickets. **What do you dislike about PagerDuty?** I wish there was an option for us to choose when to be paged and when not; it keeps sending alerts even when we aren't available. Pagerduty is continually upgrading and I appreciate that. **What problems is PagerDuty solving and how is that benefiting you?** Our way of resolving incidents has improved massively since we deployed Pagerduty. The platform allows us to resolve incidents at a faster rate as it provides a uniform place with all the data about an incident after merging it with different platforms including service now. ### 3. Pager duty review **Rating:** 4.0/5.0 stars **Reviewed by:** Ashish K. | Sr. Database Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about PagerDuty?** Pager duty is one of the best in industry for alert management **What do you dislike about PagerDuty?** Its voice prompts in calls is very pitchy it should be improved **What problems is PagerDuty solving and how is that benefiting you?** Alerting management is one the critical componentss ion production statbility. Its helped us in preventing a lot incidents. ### 4. Digital transformation and project management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Richard S. | Javascript Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about PagerDuty?** PagerDuty provides data analytics on the overall performance of tools across the organization. It has enhanced effective digital transformation journey that has accelerated achievement of our objectives. The setup process was easy with instant operation progress. The software has been powerful in scheduling events to give first priorities to most demanding workflows. **What do you dislike about PagerDuty?** Setting the product for the first time gave my team hard time before monitoring the full operation processes. **What problems is PagerDuty solving and how is that benefiting you?** It helps in upgrading our systems and keeping them up-to-date for efficient performance. The product has been monitoring the interconnection infrastructure of all applications to scale performance. It sends immediate alert to the IT team when there is workflow failure to offer solution before the situation becomes critical. ### 5. Great On System for Managing On Call Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about PagerDuty?** A solid, dependable, scaleable, reliable alert management tool that integrates with a large number of systems. Website/portal is easy to navigate; you don't get lost trying to get things done. System allows each user to select how they are notified (call, e-mail, text, teams message) of alerts and in what order. **What do you dislike about PagerDuty?** It's tough to find things we don't like, besides it waking us up in the middle of the night because a critical system is down (exactly what it's supposed to do). We do wish there was a way to send an e-mail to an e-mail address that isn't a licensed user to keep others informed of who is on call. **Recommendations to others considering PagerDuty:** Please allow notifications to be sent to an e-mail address of an unlicensed user when the on-call resource changes. Would be very helpful in keeping folks in the loop on who is on call. **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to manage our operations on-call team. It routes all critical alerts to the correct engineer based on which system is alerting and what time of day the alert was received. This has reduced our time to respond to alerts and helped up meet and measure our SLA's ### 6. Used widely **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about PagerDuty?** Use for incident reporting and response here. Nice UI **What do you dislike about PagerDuty?** Nothing too much to particularly dislike about it **What problems is PagerDuty solving and how is that benefiting you?** place to respond to incidents and keep records **Official Response from Amanda MacLeod:** > Hi there! We're glad to hear you are so happy with our end-to-end incident management platform. We also just released updates to our UI across the incident response bot and the Jeli.io platform! Take a look! Please let us know if there is anything we can do to help make your Jeli.io experience 5 stars! ### 7. Incident management made easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Fiona M. | Real Estate Agent, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about PagerDuty?** Pager Duty is easy to use and has significantly improved our team's visibility and monitoring of incidents. We have improved our accuracy and delivery time through its agility in incident response. I especially love the alert suppression feature that minimizes alerts, and we can easily modify it only to send the most critical alerts **What do you dislike about PagerDuty?** PagerDuty's Integration with other third-party solutions is not as straightforward as it should be. They should also introduce an option for us to choose the right time to be paged. **What problems is PagerDuty solving and how is that benefiting you?** Our problem-solving has improved as PagerDuty offers a suitable place with extensive data to prevent future reoccurrences, including the root cause of an incident. ### 8. Fun using and learning with Jeli **Rating:** 4.5/5.0 stars **Reviewed by:** Edward T. | Product Owner **Reviewed Date:** September 14, 2022 **What do you like best about PagerDuty?** The tool continues to grow in usefulness and sophistication. Apart from the tool, I most appreciate the expertise in learning from incidents that Jeli brings into your organization when you partner with them. **What do you dislike about PagerDuty?** The downsides of Jeli are similar to the downsides of adopting any new tool. It's something else you must learn to use and become familiar with to derive value from. Its not difficult to use but, like anything still takes time. The documentation to enable asynchronus onboarding could be improved. **What problems is PagerDuty solving and how is that benefiting you?** Performing incident analysis is a time-consuming process. The jeli tool enable me to analyse an incident quicker and help dirive more profound learnings. The expertise they bring in general approaches to learning from incidents is much into an organisation help encourage a learning culture. ### 9. Incredible tool for maintaining workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil V. | Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2022 **What do you like best about PagerDuty?** * UI is very good, fast, responsive and easy to use. * Customer support team is very good it resolve the query on urgent basis. * It is very reliable and scalable tool. * It trigger alert to our IT team in real time during load management. * It boosts business productivity and customer reliability. **What do you dislike about PagerDuty?** Nothing as such for our team. We are very happy this tool. It helps alot in load management and trigger alerts. **What problems is PagerDuty solving and how is that benefiting you?** Now easy to manage tasks, workflows and load management using this wonderful tool. It saves lots of time. We can monitor the business process easily using this great tool. Also it is very cheaper than others tool available in the market. It boosts our business and client relationship. ### 10. " Exclusive Building and Engagement with your Professional Network " **Rating:** 5.0/5.0 stars **Reviewed by:** Siphehesihle M. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2022 **What do you like best about PagerDuty?** Simple but comprehensive SaaS incident response platform for IT departments for machine data and human intelligence integration thus improving agility across organizations. **What do you dislike about PagerDuty?** I personally to be honest, nothing wrong with it, in fact it is a superb integrator. **What problems is PagerDuty solving and how is that benefiting you?** It has fully integrated machine data system and human intelligence in our organisation thus eases much human activities on the go and as a result, it has been saving time and reducing cost in various ways. ### 11. Reliable tool for uptime monitoring and advanced alerting. **Rating:** 5.0/5.0 stars **Reviewed by:** Clover M. | Investment Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about PagerDuty?** Pagerduty is able to cover comprehensively all our monitoring and alerting needs. It's offers so many possible ways to receive alerts either SMS,email or phone call. It's helps us to address our critical incidents on time and aslo it's have great dashboard and mobile app. **What do you dislike about PagerDuty?** Very important alerts sometimes were delayed to be sent on time but the technical team has been able to resolve this issue. **What problems is PagerDuty solving and how is that benefiting you?** Wonderful reporting tool that show past alerts and notifications. Intergration with Microsoft outlook and slack was great. Technical team has assisted us alot and now we are able to get alerts and notifications on real time basis. ### 12. Fastest Notification and Alerts For Your Services **Rating:** 4.5/5.0 stars **Reviewed by:** CHANDAN G. | Associate System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about PagerDuty?** I personally like to send notifications or acknowledge to the over Team of over services so that we are timely resolve that before failer to the production. This helps a lot in my organization project is too long there having lots of projects combined so in that case my project any failure happens then PagerDuty is playing a lead role to acknowledge timely to the team so we can solve it before goes to production. I also like to configuration of alerts we can do over on way it's very flexible. There are lots of things to help faster and get better services. **What do you dislike about PagerDuty?** From my point of view, I found that the UI is confusing the PagerDuty is not very simple to configure everything it's a little bit tricky If a new user comes then is difficult to understand how it works and I using some time they provide Splunk logs link if any failure happened but when we go to logs it not present its automaticity remove when instances are closed. **Recommendations to others considering PagerDuty:** best used for your services alerts and Dynamic Notifications **What problems is PagerDuty solving and how is that benefiting you?** I am using the synthetic test for my organization project we are providing services to other projects, in that case, I create a PagerDuty alert for over services so its helps a lot if any failure happened I integrated it with S4 Clint calculation health score with honeycomb and sending to PagerDuty. ### 13. Clarify in the Face of complexity **Rating:** 4.5/5.0 stars **Reviewed by:** Erin C. | Assistant Planner , Retail, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2022 **What do you like best about PagerDuty?** We are always empowered to draw conclusion from data immediately,understand the root cause,adjacent dependencies and business impact in short time. **What do you dislike about PagerDuty?** From the day we implemented it , we haven't discovered anything wrong. **What problems is PagerDuty solving and how is that benefiting you?** We are able to identify and prevent potential incidents before they occur. We have dynamic workflow with adaptive learning. ### 14. Professional and Executive Actionable Intelligence Across Entire Incident **Rating:** 5.0/5.0 stars **Reviewed by:** Lucky J. | Online Marketing Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about PagerDuty?** Pagerduty IT software is trustworthy and reliable operations performance platform delivering visibility and actionable intelligence across the entire incident lifecycle. How it exceptionally integrate machine data and human intelligence to improve visibility and agility. **What do you dislike about PagerDuty?** So far we haven't encountered problems while using it. **What problems is PagerDuty solving and how is that benefiting you?** Robust Online integration of machine data and human intelligence thus improving visibility and agility across the entire organisation. ### 15. rapid response to incidents and alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus P. | Software Engineering, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about PagerDuty?** It allows us to monitor multiple platforms, servers, databases, among others, it is easy to use, its interface is clean, it allows us to configure it to our liking, one thing that has impressed us is how fast the alerts work, it allows us to configure and manage the schedules and guard of the technicians. **What do you dislike about PagerDuty?** when using many features it decreases in overall performance. **What problems is PagerDuty solving and how is that benefiting you?** It has helped the team manage all kinds of incidents. We can receive alerts by email or SMS in real time, in addition to identifying critical points and server performance trends, it provides us with statistical reports of recurring incidents. ### 16. " Hyper-personalised Integration " **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea Llano T. | Software Developer || Visual Designer || Creative General Assembly, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about PagerDuty?** It is a reliable real-time designed to personalise integration of human intelligence and machine data. Seamlessly harness data from complex digital ecosystems. Simplicity in usability. **What do you dislike about PagerDuty?** Nothing to dislike upon its functionality and services since it over delivers. **What problems is PagerDuty solving and how is that benefiting you?** Integration of machine data and human intelligence thus improved agility and visibility across the organisation. ### 17. Powerful monitoring tool that intergrates seamlessly with other products. **Rating:** 5.0/5.0 stars **Reviewed by:** Maybelle G. | Web designer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about PagerDuty?** I love how extremely reliable pagerduty is. It's a premium product that offers realtime monitor of your overall systems infrastructure health. It intergrates well with other products especially slack and Jira. It's alerts and notifications are sent on time and technical team is able to act very fast. **What do you dislike about PagerDuty?** The team has nothing to dislike so far . Pagerduty has tremendously offered the best services in monitoring ou entire system infrastructure. **What problems is PagerDuty solving and how is that benefiting you?** Pagerduty is reliable ,stable and cost effective system monitoring solution. Alert and notifications are sent on real time. Great reports that helps us to see what really happening on each system. ### 18. Excellent tool for downtime alerts. **Rating:** 5.0/5.0 stars **Reviewed by:** Felicity M. | Quality and risk management officer., Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about PagerDuty?** It have a sleek and intuitive design and does everything perfectly from monitoring to reporting. Easy to create escalation policies to notify incidents and aslo it intergrate well with existing services. **What do you dislike about PagerDuty?** It's a solid platform tha monitor our systems very well .We had issues in the beginning when configuring the application but there was enough support from their team. **What problems is PagerDuty solving and how is that benefiting you?** Pretty fast support from their technical team. Ability to customize route of notifications and calls . Easy to intergrate with slack and Asana. Aslo it's fairly priced compared to its competitors. ### 19. " Tremendous and Robust" **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about PagerDuty?** Tremendously and exclusively workload automations. It is an intrusive WYSIWYG with pleasant UI/UX design. Intelligence automations. Consolation management. API integration and more. **What do you dislike about PagerDuty?** Nothing wrong we've noticed during implantation. **What problems is PagerDuty solving and how is that benefiting you?** We have seamless and exclusive experience in machine data and HI integration. ### 20. Move Faster from a Critical Issue to Response via PD **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline G. | Financial Management Specialist, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about PagerDuty?** With PagerDuty, I am able to integrate with peers in one place which help automate workflow. **What do you dislike about PagerDuty?** Kudos to the vendor that they now fix bugs automatically after an update. **What problems is PagerDuty solving and how is that benefiting you?** Customer experience has been improved since we get equipped with the right answers to respond to tickets. ### 21. Helps us stay alert **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** The rotating schedule feature is awesome. This allows us to not have to worry about changing the contact info each time. **What do you dislike about PagerDuty?** We really don't dislike any features. It helps us save time and we can easily resolve a feature via phone. **Recommendations to others considering PagerDuty:** This saves us a ton of time and effort each call rotation. **What problems is PagerDuty solving and how is that benefiting you?** We used to have to change the contact info on a number we forwarded to someones cell each rotation. We now have that change automatically based on a call schedule. ### 22. Jeli Changes the Way You Look at Incidents **Rating:** 5.0/5.0 stars **Reviewed by:** Brian F. | Senior Incident Manager **Reviewed Date:** September 23, 2022 **What do you like best about PagerDuty?** Intuitive interface, insightful data, timelines are so very useful - really helps us make sense of all of our incident data **What do you dislike about PagerDuty?** I can't really think of any downsides really, the team is incredibly receptive and quick to help with any issues we have - any issues we have had are access or technical **What problems is PagerDuty solving and how is that benefiting you?** We collect a lot of data on our incidents, jeli actually helps us use this data in a meaningful way to build more useful retrospectives and action items from incidents ### 23. Perfect solution for monitoring application performance. **Rating:** 5.0/5.0 stars **Reviewed by:** Everett D. | Data Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2022 **What do you like best about PagerDuty?** Pagerduty is fantastic monitoring tool that is easy to use and deploy. It's offers complete visibility of your entire environment. Highly remarkable AI-based error tracking and reporting. Well developed alerts and notifications triggers. **What do you dislike about PagerDuty?** Overall performance of this application has been extremely good. No dislike at all. **What problems is PagerDuty solving and how is that benefiting you?** Pagerduty is very affordable application and cheap to maintain. Easy to configure and implement. Great support we get from their team and they very responsive. It's aslo offers alerts on time to the technical department team. ### 24. Business operations digitization product **Rating:** 4.5/5.0 stars **Reviewed by:** Deborah P. | Retail Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about PagerDuty?** It identifies tasks that can perform well with suitable digitization processes. It automates projects across the applications to increase production and enhance achievement of set targets. The machine learning system has streamlined integrations and application orchestration. **What do you dislike about PagerDuty?** PagerDuty has all digital tools for upgrading business operation models. There is no showdown on performance from my experience. **What problems is PagerDuty solving and how is that benefiting you?** The platform has brought together workforce team and customers to work under same goals. It has streamlined cloud and on-premise services. It solves problems experienced by various teams and mobilize resources to the productive projects. ### 25. Tools for dependable incident reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2022 **What do you like best about PagerDuty?** In order to provide a higher level of end-user experience, real-time monitoring of our application is absolutely essential. This platform enables us to monitor the functionality of our business application. **What do you dislike about PagerDuty?** The software has a lot of features that are pretty heavily loaded. You might occasionally become disoriented while using the software. **What problems is PagerDuty solving and how is that benefiting you?** Amazing software like PagerDuty is a requirement for support initiatives handling high severity issues and tasks. It is quite helpful for keeping track of the tickets and making sure that work is completed on them within the allotted period. ### 26. Reliable incidents alerting tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Mateo F. | Analytics Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about PagerDuty?** The functionalities provided in this system works very well. Interface is aesthetically pleasing. Multiple notifications options either on phone or app notifications. I like aslo the welcoming customer support team that has assisted us all the way. **What do you dislike about PagerDuty?** Non yet . It's simple and straightforward monitoring tool with very helpful customer support team. **What problems is PagerDuty solving and how is that benefiting you?** Pagerduty offers exceptional services in terms of monitoring our applications. Notification are sent on time to the technical team. Very organized and welcoming customer support team. ### 27. Automation with Ease, Control, and Security **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2020 **What do you like best about PagerDuty?** The ability to take customized and sometimes complex automation needs and put them within a UI that a semi-technical end user/customer can utilize. It gives you the ability to control what gets run, by whom, and how. Additionally, it gives you the ability to control access and audit who did what and when. **What do you dislike about PagerDuty?** It is difficult to build and use a clustered HA solution after you have already started utilizing the product in a non-clustered environment: a migration is essentially an entirely new implementation. Also keep in mind, Rundeck is a UI for automation, but it does not provide all of that custom automation. Your teams need to build the underlying scripts, make them efficient, and build the UI within Rundeck complete with editable fields, user access control, logging, and auditing. **What problems is PagerDuty solving and how is that benefiting you?** Filling gaps in our custom product for internal reporting, and safe/secure DML/DDL automation in parallel with code deployments. ### 28. Great platform to make and make money. **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2022 **What do you like best about PagerDuty?** Supports all operating devices such as Android, ios and desketop and customer service whether online or phone call Ease of use Users are able to set and configure alerts for their teams through the standard email with SMS and voice messages as backups. The backup notification methods can be set to trigger automatically whenever a team member fails to respond to emails on time. **What do you dislike about PagerDuty?** It can be a little confusing to find pd and determine what happened The setting is generally flexible and easy, but for first-time users, the learning curve can be a bit difficult **Recommendations to others considering PagerDuty:** Great for all things when you call, because it will send you a text message, an electronic mail and a phone call at the same time. Easy integration by setting up email in key tools, such as Salesforce. We have a separate case management tool, so don't use it outside its primary function. **What problems is PagerDuty solving and how is that benefiting you?** Helps improve decision Easy to use and use including dealing with Integration in tools The program is a documented tool to work with Increased work performance using the program as well ### 29. perfect way to manage on-call schedule to alert team about incidents **Rating:** 4.5/5.0 stars **Reviewed by:** Vikalap G. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about PagerDuty?** Pager duty makes it easy to manage on-call schdules. Best feature is the reliability of notifications to alert the team when some incident has occurred. Traditional chat messages and emails notification doesn't work well, and it is not easy to manually track contact numbers for the whole team. The pager duty app can be easily set up by each person on the team and set up alerts as per individual preferences. **What do you dislike about PagerDuty?** There is nothing to dislike about the app. some suggestions to improve the app would be to improve how to manage different timezone schedules. our team gets pager duty alerts even when its night time for certain team members which can be annoying. and sometimes we keep getting alerts even if we are already on the bridge, there is no mechanism for app to know that who is already working on something and they need not to be paged. **Recommendations to others considering PagerDuty:** This is a must-have software for incident management and on-call support. I highly recommend it. **What problems is PagerDuty solving and how is that benefiting you?** Problem we face during customer issues, especially severity one problems is that we are not able to get right people notified. with help of pagerduty, team on-call gets informed and they join the technical bridge to help solve the issue. Incident commanders don't need to manually inform each team member, this software gives easy way to page the team. This has resulted in faster resolution and better customer satisfaction. ### 30. PagerDuty is great **Rating:** 5.0/5.0 stars **Reviewed by:** Ben Y. | Lead Developer, Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about PagerDuty?** I'm excited that PagerDuty introduced Round Robin Scheduling. It is now easy to distribute on-call shift responsibilities in addition to triaging, assessing and reporting network issues as they arise **What do you dislike about PagerDuty?** As a developer I have seen PagerDuty continue to evolve and innovate beyond traditional incident management **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty provides infrastructure-wide context that allows us to effectively remediate incidents and easy distribution of on-call responsibility ### 31. Why PagerDuty Is a Must Have **Rating:** 5.0/5.0 stars **Reviewed by:** Baraka G. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2022 **What do you like best about PagerDuty?** With this software, it's easy to identify issues in good time and have the right people fix the problems. It's a great tool for improved digital experience. **What do you dislike about PagerDuty?** So far this product has been great and I haven't had any issues. **What problems is PagerDuty solving and how is that benefiting you?** With PagerDuty in place, we can identify problems early and have then fixed in real-time. In addition, it enhances digital experience. ### 32. Effective Digital Operations With PagerDuty **Rating:** 4.5/5.0 stars **Reviewed by:** Muthige M. | Data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about PagerDuty?** I like getting incident notifications on time The tool will connect people with incidents based on their expertise Ensures a good customer experience **What do you dislike about PagerDuty?** So far nothing gas failed. It has been very useful **What problems is PagerDuty solving and how is that benefiting you?** We use the software for bettering customer experience. Incidents are reported and responded to on time ### 33. Solid product delivers as promised **Rating:** 4.5/5.0 stars **Reviewed by:** Ari O. | Director of Information Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about PagerDuty?** PagerDuty provides all the mechanisms to manage on call and event based remediation. **What do you dislike about PagerDuty?** No much, wish it was a little cheaper but understand the business model. **Recommendations to others considering PagerDuty:** Solid product, buy it and enjoy it. **What problems is PagerDuty solving and how is that benefiting you?** On call and event based remediation scheduling. ### 34. PagerDuty is satisfactorily-designed for incident mamagement **Rating:** 5.0/5.0 stars **Reviewed by:** Tom D. | IT Support/System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about PagerDuty?** I like how i choose to be alerted and mostly i use phone and SMS. I like the On-call duty scheduling that allows me to share on duty responsibilities with my team **What do you dislike about PagerDuty?** PagerDuty works well with almost all monitoring tools and there is nothing i don't like about it **What problems is PagerDuty solving and how is that benefiting you?** I respond to alerts wherever i am, even on the go. Best-in-class observability for applications ### 35. Digital Operations Management Made Easy Thanks to - PagerDuty **Rating:** 4.5/5.0 stars **Reviewed by:** Ezra M. | ICT MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about PagerDuty?** Getting notified and attending to incidents is not only made easy but also fast. It connects the right team/person with the right incident for fast response **What do you dislike about PagerDuty?** Sometimes ticketing can be overwhelmed. However, it's an overall worthy software **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty ensures better coordination of teams and makes it easy to attend to incidents. ### 36. Very complete tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about PagerDuty?** The customization for each user in the way to want to be notified when something happens is very wide and also the configuration of retries policy you can define for each severity **What do you dislike about PagerDuty?** Having to use a different application for this concrete purpose instead of having it from observability vendors. And also how expensive they are, but well... They have a very good product **What problems is PagerDuty solving and how is that benefiting you?** Oncall rotations, having a place to define your incident reports, wide customization for a user on how they want to be paged when something is wrong. Define SLA/SLOs ### 37. Reliable with custom dashboards **Rating:** 5.0/5.0 stars **Reviewed by:** Zafer K. | IT Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about PagerDuty?** A library of troubleshooting queries and pre-built dashboards that help resolve development issues in a pinch **What do you dislike about PagerDuty?** Continuous monitoring of data for freshness, metric trends and more **What problems is PagerDuty solving and how is that benefiting you?** Alerts related to the company's most critical data assets that are routed to the security team and business intelligence team ### 38. Sending and Managing Alerts Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Agaciko G. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2022 **What do you like best about PagerDuty?** I like that PagerDuty presents a great Ui The software handles alerts effortlessly I like the notifications The software is very effective and dependable too **What do you dislike about PagerDuty?** I haven't had any problems using PagerDuty **What problems is PagerDuty solving and how is that benefiting you?** With this software in place, managing operations becomes easy. It makes teamwork easy and iyt has made it possible to increase productivity ### 39. A Powerful Digital Operations Management Software **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen W. | ICT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2022 **What do you like best about PagerDuty?** It enhances customer experience Handles issues in real time Identify problems and ensures they don't reoccur in future. **What do you dislike about PagerDuty?** This tool is not for beginners. Needs experience to use it. **What problems is PagerDuty solving and how is that benefiting you?** We use this product to make customer experience better and to identify problems faster for better solutions. ### 40. Modernist Alerting System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about PagerDuty?** Ui/Ux of the application is effortless on scheduling a call and best part is sending a alert message to the team during critical incident happen. Pagerduty can be easily setup in each teams and making a alert message for individuals. **What do you dislike about PagerDuty?** There is nothing to dislike from pagerduty. Only thing I noticed calender in pagerduty is not a best part it needs some updates, but pagerduty takes feedback from the users and consistenly improving tha app. **What problems is PagerDuty solving and how is that benefiting you?** I'm using pagerduty in my team to alert the co workers during any issues occurred in infrastructure level. It is well integreated with AWS and other clouds services like atlans, etc. ### 41. Perfect Solution For Managing Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Agarathua W. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about PagerDuty?** I like that this software can schedule overrides It makes alert escalation easy It's dependable and effortless to use and manage **What do you dislike about PagerDuty?** It has been working well and never had any bad encounters using this software **What problems is PagerDuty solving and how is that benefiting you?** This software makes it easy to manage our daily operations. It's affordable and highly effective and makes out team more capable. ### 42. Process Automation at Par for 24.7.2.365 with PagerDuty **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob S. | Industrial/Mechanical Design Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about PagerDuty?** PagerDuty allocates machine learning and AI tools which automate IT operations and orchestrate events. **What do you dislike about PagerDuty?** It makes it seamless to detect and respond to incidents rapidly - can't complain for now. **What problems is PagerDuty solving and how is that benefiting you?** Managing digital operations in one single solution. Enhances engagement of teams with customers in real-time. ### 43. Automation Handle **Rating:** 4.5/5.0 stars **Reviewed by:** Wilson J. | Head of Public Communication, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2022 **What do you like best about PagerDuty?** I like it's simple,graphical divination of automated tasks with role-based and context-based control. **What do you dislike about PagerDuty?** I have not discovered anything bad since we acquired it. **What problems is PagerDuty solving and how is that benefiting you?** We get standardised operations procedures. Tasks automation with easy delegation to participants. ### 44. Managing Digital Operations at Par **Rating:** 4.5/5.0 stars **Reviewed by:** Tim J. | Application Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2022 **What do you like best about PagerDuty?** PagerDuty makes it seamless to attend and resolve incidents like comprehending who is on a call. **What do you dislike about PagerDuty?** Ticket time to machine time for incidents was overwhelming during initial setup. **What problems is PagerDuty solving and how is that benefiting you?** Automate worl across teams by enhancing coordination business response via dashboards and real-time alerts. ### 45. Part of a well-balanced incident response architecture **Rating:** 5.0/5.0 stars **Reviewed by:** Tim Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about PagerDuty?** Extensibility with other platforms makes it easy to use PagerDuty as a single-source of information during incidents which leads to faster time to recovery and more accurate post-mortem reviews. **What do you dislike about PagerDuty?** At times, the UI has been difficult to navigate. Sometimes something simple like "remove this user" would prompt you to take action elsewhere first, which would lead to another prompt to take action in yet another place first. I believe some of these UX experiences have been improved lately (e.g., by removing a user you're simply told where that user exists within schedules, allowing you to clean it up later instead of being forced to hunt around) but those types of experiences seem like they'd have been discovered early on in UX testing. **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to summon people for emergencies, send automated issues to phones based on criteria and severity, and tie reporting into our availability review. ### 46. Scalable, easy to understand and popular among IT professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about PagerDuty?** In terms of the platform itself, i like hoe it ingests a lot of internal and third-party data ensuring i have full observability of the data warehouse and suppressing multiple alerts for one incident that contains data issues **What do you dislike about PagerDuty?** PagerDuty's platform team lives up to their mandate though i would love to have more resources on its integration **What problems is PagerDuty solving and how is that benefiting you?** Visibility across applications, developers, support, and security teams streamlines the process to resolve development issues in a pinch and respond to customer support cases rapidly ### 47. The service works and is easy to configure **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb C. | Information Technology Operations Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about PagerDuty?** Schedule overrides and alert escalations **What do you dislike about PagerDuty?** Being woken up in the middle of the night **What problems is PagerDuty solving and how is that benefiting you?** Coordination of alert rotation ### 48. A Stage for Incident Management **Rating:** 4.5/5.0 stars **Reviewed by:** Ramadevi R. | Programmer analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about PagerDuty?** Pagerduty helps you to monitor the alerts that you receive for your team. You can acknowledge it and assign it under your name. Triggered one shows blue color and acknowledged one is the orange one. **What do you dislike about PagerDuty?** Some of the things that make me to dislike pagerduty is you need to refresh the page often to get the latest alerts in the queue. You will get duplicate alerts and need manual intervention to merge the alerts. **What problems is PagerDuty solving and how is that benefiting you?** You can raise an incident through pagerduty just by clicking the button - sync with service now. It shows the on call support contact details. One can search the previous alerts here. ### 49. Automation Platform to Accelerate Response in Critical Moments **Rating:** 4.5/5.0 stars **Reviewed by:** Leny J. | Solution Architects Enterprise, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about PagerDuty?** Am satisfied by how PagerDuty ensures reliability management and automated incidents response. **What do you dislike about PagerDuty?** I have not encountered any failure or problem. **What problems is PagerDuty solving and how is that benefiting you?** It enables our large team to share on-call load. Easy customizable and allows many scheduling options. ### 50. Till now, it’s a good application **Rating:** 4.5/5.0 stars **Reviewed by:** Naveed A. | Infrastructure Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about PagerDuty?** Portal is organized. It's really to navigate and look for recent tickets and calls. Provides easy access for call back and shows the time table for all the team members. It provides an efficient way for users to submit tickets after hours. Team members work can be easily tracked. recording of calls stands out, that really helps in troubleshooting the user issues. **What do you dislike about PagerDuty?** We come across an issue for scheduling team members. It didn't fully integrate for a week schedule. Two members were crossing on one day. Desktop interface of the should be little bit more improved. Should provide an SSO option as well for integration. Celllphone application can be little bit more organized. Everyone in team shouldn't be able to hear the call except the team lead or manager. **Recommendations to others considering PagerDuty:** everyone should try this for once. It's a good application for IT alerting. Logs in time. Shows all the schedule. Really handy application to use for on call small to medium teams. **What problems is PagerDuty solving and how is that benefiting you?** We are using this for IT alerting and our on call schedule for weekends and after 6. I would recommend it for any small to medium team. It gives a full escalation matrix as well. If concerned person doesn't pick the call or if doesnt respond back call is escalated to the team lead. Queue is neatly organized. Our team really likes it. Provides a easy number to uses to call in and register a ticket. ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+15%3A12%3A05+-0500&secure%5Bsession_id%5D=a3f9b60c-c42d-4572-860f-876453ed0863&secure%5Btoken%5D=2c712158f97d85b03560083954cccbba540b930ef21465fe007ad188c8d99d4b&format=llm_user) ## PagerDuty Integrations - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews) - 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Systems Monitoring - IT Monitoring - Performance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Generative AI** - AI Text Generation **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PagerDuty Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) - 4.8/5.0 (335 reviews)