---
title: PagerDuty Reviews
meta_title: 'PagerDuty Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 972 reviews by the users' company size, role or industry
  to find out how PagerDuty works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 972
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# PagerDuty Reviews
**Vendor:** PagerDuty  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 972
## About PagerDuty
PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial



## PagerDuty Pros & Cons
**What users like:**

- Users value the **automated and priority-based notifications** from PagerDuty, enhancing incident response and reducing resolution time. (21 reviews)
- Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and reducing downtime. (19 reviews)
- Users praise the **ease of integration and reliable management** of alerts with PagerDuty's intuitive features. (17 reviews)
- Users appreciate the **ease of use** of PagerDuty, enjoying intuitive features and seamless incident management. (15 reviews)
- Users value the **easy integrations** with various tools like Slack and AWS, enhancing collaboration and incident management. (15 reviews)
- Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews)
- Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews)
- Automation (9 reviews)
- Features (9 reviews)
- Issue Resolution (9 reviews)

**What users dislike:**

- Users find the **alert issues** in PagerDuty lead to confusion and limits on workflow customization, impacting efficiency. (12 reviews)
- Users find the **pricing to be high** , especially for small teams and features that should be included in one plan. (8 reviews)
- Users find the **complexity of the interface** in PagerDuty challenging, particularly for new users navigating the system. (7 reviews)
- Users often find the **inefficient alert system** overwhelming, leading to unnecessary disruptions and complexity in management. (7 reviews)
- Users find the **UI complex** and sometimes clunky, especially challenging for new users navigating through it. (6 reviews)
- Difficult Learning (6 reviews)
- Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews)
- Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews)
- Notification Issues (6 reviews)
- Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews)

## PagerDuty Reviews
  ### 1. Stay on top of your incident management alerts on the Go!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joshua O. | Cloud Infrastructure Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 24, 2024

**What do you like best about PagerDuty?**

Its reliable and the installation on mobile device is seamless, and its easy to use.
As we run a data centre facilities where we host various clients infrastructure, and also offers Infrastructure as a service (IaaS)  that offers essential compute, storage, and networking resources on demand. We implemented Pager duty in our incident management system (ServiceNow) so we can receive pager alerts for P1 (Priority one tickets) as they are being raised by customers. This enable whoever on call rota schedule to pick the submitted cases up and treat asap and escalate in cases where it cant be resolved by the personnel on ground.

**What do you dislike about PagerDuty?**

I have not found any reason while I need to dislike about PagerDuty as it does what we need and we are happy about it, so this is not something I can fault

**What problems is PagerDuty solving and how is that benefiting you?**

When ticket is raised, and to immediately trigger alerts over a Priority 1 (P1) tickets submitted by customers in real time, or if there is an alert from FogLight with regards to High CPU PagerDuty is there to send an alert so we could respond at instantly

  ### 2. Reliable paging that keeps our Azure on-call rotation sane

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nik H. | Site Reliability Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about PagerDuty?**

What I like best about PagerDuty is its reliability and routing intelligence. When an Azure or infrastructure alert fires, it consistently reaches the right on-call engineer through escalation policies — no missed pages, no ambiguity about ownership. The mobile app's push + call + SMS fallback chain means I get woken up when I need to be, and the schedule overrides make handing off coverage painless. Integration with Azure Monitor and our function-app alerts was straightforward, and the incident timeline gives a clean audit trail for post-mortems without any extra tooling.

**What do you dislike about PagerDuty?**

What I dislike most is the pricing model and noise management overhead. Per-user licensing gets expensive fast as the on-call rotation grows, and useful features (advanced analytics, AIOps grouping) sit behind higher tiers. Alert grouping and suppression rules work but require ongoing tuning — without that, a single Azure incident can spawn a flurry of duplicate pages from related resources. The UI for building escalation policies and services feels dated and click-heavy, and the mobile app occasionally delivers pages with noticeable latency, which is the one thing a paging tool cannot afford to do.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty solves the "who gets woken up and when" problem for our Azure and infrastructure alerts. Before a dedicated paging tool, critical alerts could land in a shared inbox or chat channel and sit unacknowledged overnight — now they route directly to the on-call engineer with guaranteed escalation if unacknowledged.

  ### 3. Centralized Incident Response with Practical AI Summaries

**Rating:** 4.5/5.0 stars

**Reviewed by:** Himanshu J. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about PagerDuty?**

It does a really good job centralizing incident response, rather than forcing teams to juggle alerts across email, Slack, monitoring tools and random dashboards. The event orchestration and escalation workflows are genuinely useful, especially once they’re set up properly.

What’s improved a lot recently is the AI side. The incident summarization and contextual insights are actually practical during active incidents, because nobody wants to sift through a flood of alerts just to figure out what changed. The AI-generated summaries help speed up triage, instead of feeling like a checkbox feature.

**What do you dislike about PagerDuty?**

Alert noise is still the biggest risk. Even with AI/event intelligence, if monitoring inputs are messy, PagerDuty can still overwhelm people with too many notifications. That’s more of a setup issue, but it becomes a product experience issue quickly.

**What problems is PagerDuty solving and how is that benefiting you?**

It solves the operational chaos problem during outages. incidents get routed immediately to the right people with escalation if nobody responds. PagerDuty can route it to the correct on-call engineer, summarize related incident context and keep collaboration structured

  ### 4. Dependable Alerts, Smart Incident Grouping, and Deep Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yaswanth S. | Senior Implementation Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about PagerDuty?**

It is depedable, when a system fails at 3 AM, Pagerduty ensures the alert actually gets through via phone, sms.  It uses Aiops to group related alerts into a single incident, preventing "alert fatigue" by filtering out the background static. With over 700 integrations  (AWS, Datadog, Slack) it acts as central system for entire tech stack. Making global rotations and escalation policies simple, ensuring there is always a "warm body" ready to respond.

**What do you dislike about PagerDuty?**

It is notoriously expensive, often users with high per-seat costs and locking essential features like advanced analytics or AIops behind pricey upper-tier plans. The web interface can feel cluttered and dated, making simple plans unintuitive. Setting up sophisticated incident workflows and service dependencies often requires significant manual effort and a steep learning curve for new administrators. Despite its noise-reduction tools, teams still struggle with pager fatigue from low-priority alerts that haven't been perfectly tuned

**What problems is PagerDuty solving and how is that benefiting you?**

Without pagerduty, a single server failure might trigger 500 individual emails or slack pings, It groups these related alerts into a single incident, preveting you from being overwhelmed. Reduces time to mobilize a team by providing one-click "war rooms" automated diagnostic scripts, and deep links to exact code or server is failing. It automates status updates and communications so the engineers can focus o fixing the bug instead of answering.

  ### 5. A Valuable Tool for Production Support and On-Call Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kushal S. | EX: HCL, Enterprise (> 1000 emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about PagerDuty?**

What I like best about PagerDuty is its ability to quickly notify the right people during incidents and help coordinate responses efficiently. The alerting system is reliable, and the escalation policies ensure that critical issues don't get missed. As someone involved in application support, I find the mobile app especially useful because it allows me to acknowledge and track incidents even when I'm away from my desk. The integration with monitoring and ticketing tools also helps streamline incident management and reduces response times. Also it does provide competetive pricing as per market requirements. It does come with great support where users can get the support on priority, and user interface is so interactable for easy understandings.

**What do you dislike about PagerDuty?**

One thing I dislike about PagerDuty is that the initial setup and configuration of escalation policies, schedules, and integrations can be a bit complex, especially for new users. The platform also has many features, which can make the interface feel overwhelming at first. Additionally, frequent alerts during high-volume incidents can sometimes contribute to alert fatigue if the notification rules are not properly tuned.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty helps us manage production incidents more effectively by ensuring that alerts are routed to the correct support teams without delay. Before using a dedicated incident management platform, there was a higher risk of missing critical alerts or delays in escalation. With PagerDuty, incidents are tracked, escalated automatically when needed, and resolved faster through better team coordination. This has improved our response times, reduced downtime, and helped us meet SLA commitments more consistently, which ultimately leads to a better experience for both internal teams and end users.

  ### 6. Reliable Alerts, Seamless Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sankalp M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 02, 2026

**What do you like best about PagerDuty?**

I use PagerDuty to manage incidents and on-call alerts for our team. I like how reliable the alerting system is; notifications are fast, ensuring the right person gets notified immediately, which reduces response time and helps us resolve incidents quickly. The on-call scheduling is easy to set up and manage, making it clear who is responsible at any given moment and avoiding confusion. PagerDuty works well with tools like Slack and Jira, which makes the incident response process much smoother. These integrations save us time since we don't have to switch between different applications. Alerts are shared in Slack, so the team can start discussions immediately, and if an issue needs tracking, we can create or update a Jira ticket, keeping all communication and tracking in one place. Overall, PagerDuty fits well with the tools our team already uses, adding significant value to our workflow.

**What do you dislike about PagerDuty?**

There are a few things that could be improved. The initial setup can take some time, especially if you're configuring complex alert rules and integrations. Some advanced features also have a learning curve for new users. The pricing can be a bit expensive for smaller teams, and it would be nice if more features were available in the lower-tier plans. The user interface could also be improved as some settings are spread across different sections, making it difficult to find what you're looking for, especially if you're a new user. It would also be helpful if the reporting and dashboards were more customizable without needing extra setup.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty helps us manage incidents effectively, ensuring quick alerts and reducing response time. It integrates with Slack and Jira, centralizing communication and incident tracking. On-call scheduling eliminates confusion about responsibilities.

  ### 7. Reliable Alerting, Seamless Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rishav K. | Senior Security Engineer, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about PagerDuty?**

I really like PagerDuty's reliable and fast alerting system. Critical incidents reach the right on-call engineer immediately through multiple notification channels, which significantly reduces response times. The flexible escalation policies and easy on-call scheduling make the whole process smooth. I also appreciate its seamless integration with our monitoring and security tools, which enhances our overall efficiency. The mobile app is a great feature, allowing me to acknowledge and manage incidents even when I'm away from my workstation. Overall, PagerDuty makes incident management organized, efficient, and dependable, significantly improving our incident response.

**What do you dislike about PagerDuty?**

While PagerDuty is a solid incident management platform, there are a few areas that could be improved. The user interface can feel a bit overwhelming, especially when managing complex incidents or configuring escalation policies. Customizing alert rules and schedules sometimes requires navigating multiple menus, which isn't always intuitive. Additionally, the pricing can be expensive for smaller teams, and some advanced features are only available in higher-tier plans. It would also be helpful to have more customizable reporting and analytics out of the box without requiring additional configuration.

**What problems is PagerDuty solving and how is that benefiting you?**

I use PagerDuty for incident management and on-call alerting, ensuring critical alerts reach the right engineers fast, reducing response times, and improving operational visibility. Its integration with our tools and mobile app allows me to manage incidents effectively, streamlining response with flexible policies and schedules.

  ### 8. A Powerful Tool for Incident Response

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ismail T. | major incident manager, Enterprise (> 1000 emp.)

**Reviewed Date:** June 22, 2026

**What do you like best about PagerDuty?**

What I like best about PagerDuty is how it helps teams respond to incidents quickly and stay organized during critical situations. The platform makes it easy to receive alerts, understand what needs attention, and coordinate with the right people. I especially appreciate the scheduling and on-call management features, which help ensure that responsibilities are clearly assigned and that alerts reach the appropriate team member. The mobile app is also convenient because it allows users to acknowledge and manage incidents from anywhere. Another strength is the visibility it provides into ongoing issues, making communication and collaboration more efficient during outages or service disruptions. The integrations with other tools help centralize workflows and reduce manual effort. Overall, PagerDuty helps improve operational reliability by streamlining incident response and reducing confusion during high-priority events. Its combination of alerting, automation, and team coordination features makes it a valuable tool for organizations that need dependable incident management.

**What do you dislike about PagerDuty?**

PagerDuty can feel overwhelming for new users because of the number of features and configuration options. Some settings and workflows take time to learn, and pricing may be expensive for smaller teams.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty helps our team detect, prioritize, and respond to incidents faster. It reduces downtime, improves communication during outages, and ensures the right people are alerted quickly, helping us maintain reliable services and improve operational efficiency.

  ### 9. Efficient Alert Management, Needs UI Refinements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jeemish M. | Principal Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** May 25, 2026

**What do you like best about PagerDuty?**

I like how PagerDuty helps make incident response faster and very organized, which reduces downtime for applications. I also appreciate that it alerts our team through multiple channels like phone calls, SMS, and emails, helping to filter out noisy, non-critical alerts and improving team collaboration. Additionally, the integration with Datadog for monitoring high latency or error spikes and with Microsoft Teams for enhanced team collaboration and communication is quite beneficial.

**What do you dislike about PagerDuty?**

I would appreciate if the UI can be more intuitive and user friendly, especially with override rules setup. You cannot easily edit an existing override; you have to delete the override entirely and recreate it from scratch. Simple tasks like taking over a teammate's shift for a few hours can require a frustrating amount of clicking around.

**What problems is PagerDuty solving and how is that benefiting you?**

I use PagerDuty for real-time alerts, managing on-call schedules, and automating incident responses, which helps reduce application downtime and filter out non-critical alerts, improving team collaboration.

  ### 10. Reliable Alerting, Slightly Tricky Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Subashree V. | Associate Instructor, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about PagerDuty?**

I like how PagerDuty helps me avoid missing critical alerts by making incident response organized and quickly notifying the right on-call person. It makes alerting simple and reliable and tracks and escalates issues when needed. I appreciate that I don't have to check multiple places for alerts; PagerDuty clearly shows who is responsible and sends alerts fast. This saves time and helps the team react quickly before an issue becomes big in my role.

**What do you dislike about PagerDuty?**

Maybe the initial setup like creating schedules, escalation policies and integrations are a little confusing at first.

**What problems is PagerDuty solving and how is that benefiting you?**

I use PagerDuty for incident alerting and on-call responses. It helps by quickly notifying the right person, organizing incident response, and tracking and escalating issues, which saves time and ensures critical issues are not missed or delayed.

  ### 11. Efficient Alert System with Minor Configuration Hurdles

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ranjith Kumar A. | backned devloper, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 17, 2026

**What do you like best about PagerDuty?**

I appreciate PagerDuty's cleaner way and faster alerting system which makes it easy to track all the different issues I'm currently working on. It's very easy to acknowledge issues, and the system provides a faster resolution when anything happens within the production environment. I also like how it triggers alerts on my mobile and reaches people very fast, making it highly efficient for managing incidents.

**What do you dislike about PagerDuty?**

There's an issue with the configuration where alerting is limited to just the particular on-call person, but there should be a way to trigger alerts to more people.

**What problems is PagerDuty solving and how is that benefiting you?**

I use PagerDuty for faster alerting on production issues. It triggers alerts on my phone quickly and helps reach people fast, leading to faster issue resolution. It's easy to track different issues and acknowledge them.

  ### 12. Flexible Alerts Across Channels with Strong MRR Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about PagerDuty?**

you find all the possible ways to get notified either it is slack, whatsapp, message, email or phone. It gives you best insigts on MRR or MTRR, you can tack issues and take steps.

**What do you dislike about PagerDuty?**

it doesn't have any agentic capability & it doen't allow to create custom dashboards, identify noise on basic version. if someone don't want to upgrade pagerduty AI, it should allow for DIY for those use cases, i short words less flexible

**What problems is PagerDuty solving and how is that benefiting you?**

we are working on very critical (finacial critical) software where each second matters, with pagerduty on alerts or outtages we never seen any lag & it is always on time, it helps us to track issues, escalate those & we can take preventives steps as well which is critical for us

  ### 13. Seamless Integration and On-Call Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Manish D. | Staff Security Engineer - SecOps, Enterprise (> 1000 emp.)

**Reviewed Date:** May 15, 2026

**What do you like best about PagerDuty?**

I like the wide range of integrations available with PagerDuty, including Email, APIs, Azure, AWS, and various SIEM and SOAR solutions. These integrations make it really easy to centrally manage and operationalize alerting and incident management by bringing together different tools and platforms into a single pane of glass. The setup process for services, teams, and integrations is straightforward and easy, and I appreciate that it can automatically manage and rotate the on-call schedule for teams, although sometimes it requires a bit of modification based on users' unavailability.

**What do you dislike about PagerDuty?**

The recently released PagerDuty AI feature is not up to the mark and needs constant inputs and enhancements.

**What problems is PagerDuty solving and how is that benefiting you?**

I use PagerDuty for integrating monitoring tools, managing on-call schedules, and enhancing operational efficiency through central alert and incident management.

  ### 14. Essential Tool for Incident Management and Team Coordination

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 18, 2026

**What do you like best about PagerDuty?**

I like PagerDuty's reliable alerting, which ensures that critical issues are escalated to the right team quickly. The on-call schedules are easy to manage, and the fast incident escalation greatly helps reduce response times and improve team coordination. I also appreciate its seamless integration with other tools and how the mobile app makes it easy to respond to incidents from anywhere.

**What do you dislike about PagerDuty?**

I find the initial setup and configuration complex, and I think the pricing is high for small teams. I would also welcome more customizable reporting and a simpler interface for managing advanced configurations.

**What problems is PagerDuty solving and how is that benefiting you?**

I use PagerDuty for on-call alerting, incident management, and ensuring critical issues are escalated to the right team quickly. It helps us respond to critical incidents faster by automating alerts, reducing missed notifications, and streamlining incident coordination.

  ### 15. Indispensable for smooth management of anomalies

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pascal L. | Release Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 25, 2026

**What do you like best about PagerDuty?**

PagerDuty is essential for notifying about the health status of elements and quickly alerting a person for action. I like that PagerDuty is easy to understand and that it allows for better elaboration of links between systems to understand impacts. Anomalies are directly sent to the responsible person, which avoids unnecessary exchanges between various people. Setting up PagerDuty is easy and well-guided, with concepts that are easy to integrate.

**What do you dislike about PagerDuty?**

The tool is super easy to use. A simple operator can manage the page calls.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty helps me easily assign anomalies to the right person, thus avoiding unnecessary notification ping-pong. An operator can quickly check the criticality of an anomaly.

  ### 16. Reliable Alerting and Strong On-Call Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** amit u. | Supervisor Cloud and Data ops, Enterprise (> 1000 emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about PagerDuty?**

It has a reliable alerting system and strong on-call management. We receive call, email, and message notifications, which helps ensure we don’t miss important alerts.

**What do you dislike about PagerDuty?**

It has a complex setup, and I sometimes get confused when configuring alert routing and escalation policies, which can make it hard to set up correctly. It also takes time to fully optimize.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty is one of the best tools for incident alerting, and in our case it makes on-call management run smoothly. We’re a monitoring team, and it benefits us in several ways—most importantly, we don’t miss any important notifications.

  ### 17. Cross-Team Engagements Made Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kamal R. | Senior Associate – Systems Engineering, Infrastructure Release Management, Enterprise (> 1000 emp.)

**Reviewed Date:** July 01, 2026

**What do you like best about PagerDuty?**

I use PagerDuty in my day-to-day incident handling work. I appreciate how it brings cross-team engagements without any direct contact with the stakeholders of an incident. The monthly or weekly metrics on the number of incidents are great, and I find the initial setup to be easy.

**What do you dislike about PagerDuty?**

I find the searching space for an incident number not that visibly great on PagerDuty. It's a bit of a challenge to locate the search space on the green and white colored page.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty facilitates cross-team engagement without direct stakeholder contact and provides insightful incident metrics.

  ### 18. Peace of mind for on-call teams, though setup takes time

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about PagerDuty?**

What really stands out is its unmatched reliability and sophisticated incident orchestration. The platform is incredibly effective at cutting through alert noise with AIOps, so our team is only paged for high-priority, actionable incidents. The on-call scheduling and escalation policies are also very robust, which gives us full confidence that critical issues won’t go unacknowledged.

**What do you dislike about PagerDuty?**

To be honest, what I dislike most is the pricing structure, which can get quite expensive as you scale your team or add more advanced features. The initial configuration and setup can also feel a bit overwhelming; there are so many options and integrations that the learning curve for a new administrator is steeper than I expected. On top of that, the mobile app notifications can sometimes be a little too aggressive if you haven’t fine-tuned your alert rules perfectly.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty helps solve the problem of fragmented incident response and alert fatigue. Before we started using it, we often missed critical notifications, or multiple people would jump on the same issue without clear coordination.

For me, the biggest benefit is a lower Mean Time to Repair (MTTR) and a clear, automated escalation path. It gives me peace of mind that if something breaks at 3 AM, the right person is notified immediately. I also have the context I need to fix the issue quickly, which ultimately helps us maintain our service level agreements (SLAs) with our customers.

  ### 19. Real-Time Alerting and Powerful Incident Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 11, 2026

**What do you like best about PagerDuty?**

The best about PagerDuty is its realtime alerting and incident mechanisms. The great thing is its automated incident reponse workbook and its automation mechanisms

**What do you dislike about PagerDuty?**

If the configuration is not done properly then we may end up in getting false positive or true negative alerts and that will cause confusion. The pagerduty customizations are very limited

**What problems is PagerDuty solving and how is that benefiting you?**

The problem that PagerDuty solving is realtime incidenting and alert creation. PagerDuty is completely scalable. Its reporting and analytical capabilities are really helpful in tracking the metrics accurately

  ### 20. Reliable Alerting and Seamless On-Call Management for 24x7 Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Prasanth P. | Senior Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about PagerDuty?**

Reliable alerting
PagerDuty excels at getting the right alerts to the right people quickly through multiple channels like mobile app, phone, SMS, and email, which is crucial for reducing MTTR in production environments. Users consistently highlight that alerts are timely, granular, and dependable, which helps avoid missed incidents and supports 24x7 operations.​

On‑call scheduling and escalations
The on‑call management features make it easy to build fair rotations, escalation policies, and handoffs without manual spreadsheets or ad‑hoc processes. This structure improves accountability, prevents burnout, and ensures someone is always available to respond, which is especially valuable for global or follow‑the‑sun teams.​

Integrations and workflow automation
PagerDuty integrates with most major monitoring, logging, and ITSM tools, turning raw alerts into actionable incidents and routing them automatically. Automation capabilities (including AI-driven and runbook automation) can trigger diagnostics, remediation steps, and collaboration workflows, cutting noise and speeding up resolution.​

Collaboration and visibility
Incident dashboards, status updates, and post‑incident features give teams and stakeholders a shared view of what is happening during outages. This improves coordination across SRE, infrastructure, app teams, and management, and makes it easier to learn from incidents and improve reliability over time.

**What do you dislike about PagerDuty?**

PagerDuty's most common drawbacks include high pricing, a clunky user interface, and alert overload during incidents.​


UI and usability issues
The interface is often called unintuitive, overwhelming for schedule overrides, rotations, and configs, with extra steps for simple tasks like editing overrides (requiring delete/recreate). Mobile app notifications nag about settings, and setup complexity adds a steep learning curve, especially for non-experts managing on-call.​

Alert noise and reliability
Multiple rapid alerts can overwhelm phones with repeated calls, preventing acknowledgment and escalating stress during outages. While upstream monitoring fixes help, PagerDuty's lack of built-in noise reduction in lower tiers contributes to fatigue and morale hits for on-call staff

**What problems is PagerDuty solving and how is that benefiting you?**

Core Problems Addressed
PagerDuty tackles unreliable alerting by providing real-time, multi-channel notifications (mobile, SMS, phone) that ensure critical issues reach the right responders without delay. It fixes chaotic on-call scheduling through flexible rotations, escalations, and handoffs, eliminating spreadsheets and ad-hoc emails for 24x7 coverage. Noise reduction via AIOps and automation filters out low-value alerts, while integrations with 600+ tools (Jira, Slack, Azure, Datadog) centralize workflows and prevent tool sprawl.​

Operational Benefits
Teams see faster MTTR and reduced downtime from automated triage, guided remediation, and runbook automation that standardize responses and cut manual steps. On-call burnout drops with fair rotations and stakeholder updates, improving morale and accountability during outages. Post-incident analytics and PIRs drive continuous improvement, identifying trends for proactive reliability enhancements.​

Business Impact
Downtime minimization protects revenue and SLAs, with users reporting 40% fewer unnecessary alerts and quicker resolutions. Cross-team visibility boosts collaboration, bridging ops, dev, and support for scaled service ownership. In your Azure/Jira/Slack setup, it would streamline Severity A escalations and incident war rooms by automating Jira pulls and Slack posts

  ### 21. Seamless PagerDuty API Integration and a Streamlined Incident Management UI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sanket B. | Technical Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about PagerDuty?**

Integration with the PagerDuty API is seamless and straightforward. The mobile apps are very easy to use and navigate, and I really loved the user interface. Automation in incident management also feels streamlined, which makes the overall workflow smoother.

**What do you dislike about PagerDuty?**

It’s still expensive to maintain the licenses and the product overall. Product support could be better as well. PagerDuty should also focus on expanding the talent pool, since there aren’t many experts readily available.

**What problems is PagerDuty solving and how is that benefiting you?**

Integration with 3rd-party applications makes it easier to exchange incident data and bring unified teams together under one application. With this in place, process workflows can be automated more easily.

  ### 22. Seamless Enterprise Integrations for Alerting Anything and Everything

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nirmesh S. | Network Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about PagerDuty?**

The integration with almost all the major enterprise application is the major highlight of this application, so you can enable alerting for anything and everything in the organisation.

**What do you dislike about PagerDuty?**

The pricing can be one of the things that you won't like if you have a huge enterprise and you have a use case to enable alerting and integration with the majority of the end devices.

**What problems is PagerDuty solving and how is that benefiting you?**

The major highlight that we are using Pagerduty is to enable alerting all our enterprise production devices so if there's any issue with these devices we quickly get notified about it on the IMs and the necessary action can be taken immediately.

  ### 23. End-to-End Agentic Collaboration for the Full Event Lifecycle

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mohammed H. | Go-To-Market Leader - Digital Infrastructure, Enterprise (> 1000 emp.)

**Reviewed Date:** May 25, 2026

**What do you like best about PagerDuty?**

Agentic collaboration across the entire event lifecycle, from early signals and event generation through incident management and closure, with options for auto remediation.

**What do you dislike about PagerDuty?**

In my view, the event correlation capabilities would be better handled by leading ITOM platforms. A number of the features also seem to overlap with what’s already available in established ITSM and ITOM tools like ServiceNow, Ivanti, and BMC, which makes the differentiation feel limited.

**What problems is PagerDuty solving and how is that benefiting you?**

To primarily focus on collaboration across global teams on multiple platforms, supporting operations across diverse tech stacks, and helping run global command centers for managed services.

  ### 24. No More Missed Notifications Without Constant Email Checking

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kasey K. | System Administrator, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about PagerDuty?**

I don’t have to constantly check my email anymore to make sure I’m not missing any notifications.

**What do you dislike about PagerDuty?**

The queue functionality could support more advanced automations to ensure the right people are notified during a workflow incident.

**What problems is PagerDuty solving and how is that benefiting you?**

We had to consistently check and refresh our emails to make sure we weren’t missing any outage alerts. It gave us peace of mind, and we could see who had responded to the incident.

  ### 25. Fast, User-Friendly, and Perfect for Trend Analysis

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jagrati . | Workday Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 24, 2026

**What do you like best about PagerDuty?**

I like that PagerDuty is easy, quick, and fast, and it's very, very easy to use. I really love the interactive filters, which help me build things and achieve actual results more easily. The initial setup was very easy and friendly, with great instructions, and the user interface is very simple.

**What do you dislike about PagerDuty?**

Nothing

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty helps me analyze system problems related to human behavior and trend analysis in my business consulting work.

  ### 26. Efficient Automation That Boosted Daily Productivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elton W. | IT Admin, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about PagerDuty?**

The efficiency of automation that was implemented in the daily processes our company saw fit the use in an way of increasing productivity and ensuring the bottomline.

**What do you dislike about PagerDuty?**

I didn't like to cost for the product as well as a seemingly outdated interface which caused some alert fatigue resorting in loss of data and cleints.

**What problems is PagerDuty solving and how is that benefiting you?**

It consistently improved resilience and improved risk. I found it made my reps workflow alot easier on resolving incidents faster of which help promote customer retention.

  ### 27. Empowers Incident Management with Reliable Alerts and Seamless Collaboration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about PagerDuty?**

I really appreciate how PagerDuty provides comprehensive visibility and control over our incident management process. Its real-time alerting is both reliable and quick, ensuring that the appropriate team members are notified instantly and without unnecessary distractions. The user-friendly dashboards, efficient on-call scheduling, and smooth integrations with our monitoring tools make it straightforward for teams to work together during incidents. Overall, PagerDuty enables us to respond more quickly, stay organized, and maintain high service uptime with minimal effort.

**What do you dislike about PagerDuty?**

One thing I dislike about PagerDuty is that the interface can feel a bit overwhelming at times, especially when navigating deeper configuration settings or managing complex on-call schedules. Some customization options also require extra steps, which adds to the learning curve for new users. Additionally, alert noise can build up quickly if not fine-tuned properly, making the initial setup a bit time-consuming. While the platform is powerful, simplifying certain workflows would make the overall experience even better.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty has significantly improved our incident response process by making sure that critical issues are quickly identified and escalated to the appropriate teams. This has led to faster response times, less confusion during outages, and smoother on-call rotations without the need for manual coordination. Thanks to its real-time insights, automated workflows, and integrations, we can take a more proactive approach, stop minor problems from escalating, and provide more reliable services to our users.

  ### 28. Scalable Event Orchestration with AIOps and Easy Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charles B. | Enterprise Command Center Engineer & PagerDuty Admin, Enterprise (> 1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about PagerDuty?**

Scalability, event orchestration, AIOps, ease of integrations

**What do you dislike about PagerDuty?**

Enterprise focused pricing, can get expensive

**What problems is PagerDuty solving and how is that benefiting you?**

It has centrally focused our enterprise on-call schedules, automated escalations & helped us fine tune & define critical events

  ### 29. Real-Time Alerts and Seamless Integrations Boost Incident Response

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ritesh S. | Network Operations Center Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 10, 2025

**What do you like best about PagerDuty?**

Real-time alerting provides immediate notifications for critical incidents, which helps reduce response times. The escalation policies ensure that if one engineer does not respond, the incident is automatically escalated to the next person, preventing incidents from being overlooked. On-call scheduling is straightforward, making it easy to manage rotation schedules and distribute on-call duties among team members. The integration capability is strong, as it works seamlessly with monitoring tools, ticketing systems, Slack, Teams, and various automation platforms. Incident timeline visibility is excellent, offering a clear view of the sequence of events, including who acknowledged the incident and what actions were taken. This setup helps reduce MTTR, as teams can respond more quickly and in a coordinated manner, leading to less downtime overall. Mobile app support is also available, allowing users to acknowledge and respond to incidents directly from their phones when they are away from their desks.

**What do you dislike about PagerDuty?**

Alert fatigue can be an issue, as the system sometimes generates an excessive number of alerts, many of which are not critical. This can make it harder to maintain focus and respond with the necessary urgency. Additionally, there is a lot of noise from duplicate or repeated alarms—if thresholds or integrations are not properly configured, the same problem may trigger multiple alerts, which can be distracting. The pressure of being on-call is also significant; during particularly busy periods, the constant stream of notifications can be stressful and negatively affect work-life balance. Configuring escalation chains, routing rules, and service dependencies can be complex, especially for new users, and is not always intuitive. Finally, the alerts themselves sometimes lack sufficient context, so you often have to consult monitoring tools or logs to get the full details, as the PagerDuty notification alone is frequently insufficient for diagnosis.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty addresses the issue of delayed incident response and the absence of a clear escalation process during critical network or service outages. By consolidating alerts from various monitoring tools into a single platform, it ensures that the appropriate engineer is notified right away. If the initial responder does not act, the system automatically escalates the alert to the next on-call team member, preventing incidents from being overlooked.

For me and our NOC, this results in faster response times, which helps minimize service downtime. The clear on-call structure eliminates confusion about who should take action, while real-time incident visibility makes it easier to monitor progress. With less need for manual coordination, the platform efficiently manages alerting and escalation. It also assists in distinguishing between critical and informational alerts, helping us focus on the most urgent issues.

  ### 30. Essential for Timely Alerts and Incident Response

**Rating:** 4.5/5.0 stars

**Reviewed by:** Satish S. | Associate devsecops engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 14, 2025

**What do you like best about PagerDuty?**

I like PagerDuty because it ensures critical alerts reach the right people at the right time.
Its on-call scheduling and escalation policies help reduce downtime and respond to incidents quickly.

**What do you dislike about PagerDuty?**

PagerDuty can feel noisy at times, with too many alerts if rules aren’t tuned properly.
The interface and configuration can also be a bit complex for new users.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty solves the problem of delayed or missed incident alerts by ensuring the right person is notified immediately.
This helps reduce downtime, improves incident response, and gives better visibility into operational issues.

  ### 31. Intuitive and Stabilizing, Optimizes Internal Processes

**Rating:** 4.5/5.0 stars

**Reviewed by:** André T. | Jr. Security Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about PagerDuty?**

I really like PagerDuty's intuitive nature and how easy it is to use. The stability of the platform is impressive to me. The initial setup was quite simple and when compared with other applications, it was definitely easier.

**What do you dislike about PagerDuty?**

Nothing so far

**What problems is PagerDuty solving and how is that benefiting you?**

I use PagerDuty for optimization of some of the internal processes in my job.

  ### 32. Reliable Scheduling and App, but Needs More Integration Flexibility

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.)

**Reviewed Date:** January 11, 2026

**What do you like best about PagerDuty?**

The on-call scheduling and the mobile app are the standout features. The scheduling engine is incredibly robust—handling complex rotations, follow-the-sun models, and last-minute overrides is seamless once the logic is set up. The mobile app is equally impressive; it’s intuitive, reliable, and allows for quick triage or acknowledgement of incidents without needing to open a laptop. It really nails the "responder experience" by putting critical actions front and center.

**What do you dislike about PagerDuty?**

I find the API and Slack integrations to be too rigid. While the Slack integration works well for basic "ack/resolve" actions, it lacks the flexibility to customize the actual alert content or the wording of messages sent to channels. Similarly, the API often feels restricted when trying to build more complex, automated workflows or custom internal tooling. I’d like to see more "hooks" for customization so the integrations can better fit our specific team processes rather than forcing us into a standardized format.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty solves the problem of "alert noise" and accountability. Before using it, critical alerts would often get buried in a Slack channel or a shared inbox, leading to slow response times. By centralizing our alerting and using escalation policies, it ensures the right person is notified via the right channel (push, SMS, or call) until the issue is acknowledged.

  ### 33. Well-Organized Ticket Logging That Keeps Responses on Track

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about PagerDuty?**

The way that tickets can be log in ordene to provide the best response and organization possible, any enviornment would be thankful of having such a tool

**What do you dislike about PagerDuty?**

I would say that the introduction to the yser could be a little more friendly however it stills good as is quite easy to understand and manage no thats all

**What problems is PagerDuty solving and how is that benefiting you?**

Ticketing system the way that we went from another ticketing system to this one has been a game changer, being able to manage tickets with Pager Duty is delightful

  ### 34. Enhancing Incident Management with Pager Duty

**Rating:** 5.0/5.0 stars

**Reviewed by:** Natalie A. | Incident Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 17, 2025

**What do you like best about PagerDuty?**

I love that pager duty has several different audible alerts, some of them are hilarious. Since picking up pager duty, I've been able to respond to incident and engage teams more efficiently.

**What do you dislike about PagerDuty?**

The only thing that I don't like about Pager Duty is that once I resolve an incident I can not re open the same incident if the issue recurs I have to start a new incident which sometimes can cause confusion with stakeholders and users.

**What problems is PagerDuty solving and how is that benefiting you?**

Pager Duty allows us to manage schedules and communicate with teams which makes it easier to respond to incidents in a timely manner, contact the appropriate people when needed and collaborate across teams to resolve issues, mitigate down time and provide excellent customer service.

  ### 35. PagerDuty Simplifies Major Incident Management and Escalations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jorge T. | Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about PagerDuty?**

PagerDuty consolidates major incidents and escalations.

**What do you dislike about PagerDuty?**

Reporting capability to create custom reports is a bit limited.  Would be beneficial if the admin and/account owner have this capability available.

**What problems is PagerDuty solving and how is that benefiting you?**

On-call rotation and escalations being in one central location has consolidated processes.

  ### 36. Seamless Incident Management with Powerful Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** anan H. | Senior DevOps, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 06, 2025

**What do you like best about PagerDuty?**

PagerDuty ensures critical issues are notified to the right person via multiple channels (mobile app, SMS, email) and enables well-defined on-call rotations and escalation policies
integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows
can manage multiple teams, services, and global operations
the mobile app and remote acknowledgement/resolution functionality are called out as strong points

**What do you dislike about PagerDuty?**

- maybe new AI/automated workflows or automatic post-mortem functionality
- pricing is high relative to perceived value, especially for smaller orgs

**What problems is PagerDuty solving and how is that benefiting you?**

it helps prevent critical alerts from being missed by routing monitoring or event tool signals into a structured oncall system where the right person is notified with escalation until someone responds

  ### 37. PagerDuty Has Transformed Our On-Call Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ramesh S. | IT Security Specialist - IAM, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** August 05, 2025

**What do you like best about PagerDuty?**

What i like best about PagerDuty is how reliable and easy it is for managing on-call alerts. The mobile app is super handy, and the customizable notifications make sure i never miss a critical issue. It integrates well with our tools and just works when it matters most.

**What do you dislike about PagerDuty?**

Sometimes the alert noise can be overwhelming, especially when multiple systems trigger for the same issue. It takes a bit of effort to fine-tune alerts and avoid unnecessary pages. Also, the UI can feel a little cluttered a times, especially when navigating schedules or incident history.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty helps us respond to incidents faster by alerting the right people automatically. It reduces confusion during outages, improves team coordination, and cuts down on alert fatigue.

  ### 38. Streamlines incident response procedure

**Rating:** 4.5/5.0 stars

**Reviewed by:** Diogo L. | Head of DevOps, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 16, 2025

**What do you like best about PagerDuty?**

Quite easy to define services, teams, and schedules, It has integration with many apps, and also supports webhooks making it quite easy to integrate with other monitoring systems.

The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created.

**What do you dislike about PagerDuty?**

Even though the incident workflows are great they are still limited in terms of functionalities, e.g. I would like incident channels to be archived only after X days.

**What problems is PagerDuty solving and how is that benefiting you?**

Getting people working together quickly whenever there is an incident.

  ### 39. Best Tool for Alert Management and on call support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ujjwal A. | Devops Engineer, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 06, 2025

**What do you like best about PagerDuty?**

1 - The services setup is evry easy
2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate.
3 - The incident history helps in documenting the alerts as well
4 - Easy collaboration with Team

**What do you dislike about PagerDuty?**

The AI feature plan is very expensive in Pagerduty overall the experience is good.

**What problems is PagerDuty solving and how is that benefiting you?**

Being in the Devops Team our main concern is alert and responses monitoring , with the help of Pagerduty we are able to send alert to them and via on call we get the calls as well as notifications in our slack channel that helps in early acknowledgement and resolution of alerts.

  ### 40. A Must-Have Tool for On-Call and Incident Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rijesh T. | Principal Engineer - DevOps, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 02, 2025

**What do you like best about PagerDuty?**

It’s incredibly reliable when it comes to sending real-time alerts for critical issues. 
Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay. 
It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient.

**What do you dislike about PagerDuty?**

Nothing to mention at all, its an essential software every enterprise should have

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty solves the critical issue of missed or delayed alerts during infrastructure or application failures. 
Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours. 
Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly. 
It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team.

**Official Response from Dan Anderson:**

> Hi Rijesh – Thank you for the fantastic review! We’re thrilled to hear that PagerDuty has become such a reliable part of your on-call and incident management process. It’s great to know that features like real-time alerting, flexible notifications, and smart escalation policies are helping your team stay responsive and reduce both MTTA and MTTR.

We also appreciate your shoutout to our integrations with Zabbix and Prometheus. Streamlining incident response is exactly what we aim for. And we’re especially glad to hear that PagerDuty has brought peace of mind to your on-call team. That means a lot.

Thanks again for your thoughtful feedback and for being part of the PagerDuty community!

  ### 41. PagerDuty bailed me out in mission critical services

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luis M. | Senior Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 27, 2025

**What do you like best about PagerDuty?**

I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use.

**What do you dislike about PagerDuty?**

The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty is helping me being informed about incidents, sort them, or prioritize them, and follow up the troubleshooting. I'm also finding it very usefull to have kind of a knowledge base of how are specific incidents analyzed and solved.

**Official Response from Dan Anderson:**

> Hi Luis – Thank you for the awesome review! We’re thrilled to hear that PagerDuty has been a key part of keeping your mission-critical services running smoothly. It’s great to know our UI, integrations, and alerting capabilities are helping you stay on top of incidents and drive faster resolutions.

We also really appreciate your feedback on note-taking during incidents. Being able to tag teammates and add screenshots is a smart idea. We’ve shared this with our product team, as we’re always looking for ways to make incident response even more collaborative and efficient.

Thanks again for sharing your experience, and for trusting PagerDuty when it matters most.

  ### 42. Easy to Use with Strong ServiceNow Integrations and API

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about PagerDuty?**

Ease of use, integrations with ServiceNow, API

**What do you dislike about PagerDuty?**

Currently, lack of reopening of incidents, but apparently this is being worked on

**What problems is PagerDuty solving and how is that benefiting you?**

Service relationships, alert aggregation point and single point of integration with servicenow

  ### 43. Best tool In market of Incident and On call management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 03, 2025

**What do you like best about PagerDuty?**

Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also It has good features for on call which allows smooth on call rotation and incident management.

**What do you dislike about PagerDuty?**

Price is bit towards the higher side that be one thing they can make better

**What problems is PagerDuty solving and how is that benefiting you?**

It help us in incident and on call management

  ### 44. PagerDuty Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Suyog H. | Staff Cloud Operations Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** June 13, 2025

**What do you like best about PagerDuty?**

Great Product. Well equipped incident management tool.

**What do you dislike about PagerDuty?**

Not so far. Only need to integrate every team member manually. But still that a one time activity.

**What problems is PagerDuty solving and how is that benefiting you?**

Prefect Incident management tool. Get the accurate incident capture and provide alerts to the exact team members who is responsible for that incident.

  ### 45. Incident management made easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 13, 2025

**What do you like best about PagerDuty?**

Pagerduty helps to quickly get notified about incidents and automatically escalates to suitable person as needed. It also keeps track of all actions taken for incident created.

**What do you dislike about PagerDuty?**

Mobile app frequently log off so it needs to be login again to get notified on mobile

**What problems is PagerDuty solving and how is that benefiting you?**

We have a lot of teams involved in debugging issue so in Pagerduty we have defined hierarchy of each type if incident for services where it will escalate incident accordingly.
It saves time and helps solve the incident quickly.

  ### 46. Best incident management application in the industry

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 13, 2025

**What do you like best about PagerDuty?**

Best incident management application in the industry with all the required integration and multiple ways for notifications.
it is very easy to create and track the production incidents.

**What do you dislike about PagerDuty?**

Slack integration is complex, it does not allow multiple services to be integrated at once. 
Also, no direct way to integrate with google chat.

**What problems is PagerDuty solving and how is that benefiting you?**

PagerDuty is helping us with tracking and managing our production issues. It gives single view insights for the issues which avoids collecting information from multiple platforms.

  ### 47. Best for Incident Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anup Y. | SRE, Enterprise (> 1000 emp.)

**Reviewed Date:** June 02, 2025

**What do you like best about PagerDuty?**

- Reliable Alerting and Notifications
- Seamless Integrations
- Customizable Escalation Policies
- Ease of Setup and Use

**What do you dislike about PagerDuty?**

- High Cost
- Limited Reporting Features
- Alert Noise and Latency

**What problems is PagerDuty solving and how is that benefiting you?**

- Manual On-Call Management
- Post-Incident Analysis Gaps

**Official Response from Dan Anderson:**

> Hi Anup – Thank you for taking the time to share your feedback, and for highlighting the ways PagerDuty is supporting your team. We’re thrilled to hear it’s helping streamline on-call management and close gaps in post-incident analysis.

We also appreciate your constructive feedback. We recently enhanced our Professional and Business plans to include more advanced features, like automation, collaboration tools, and deeper insights, at no additional cost, making it easier to get more value from the platform. You can read more about what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/

Thank you again for your insights and for being part of the PagerDuty community!

  ### 48. Best incident management tool ever

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mahesh R. | Cloud Ops engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 28, 2025

**What do you like best about PagerDuty?**

easy to use and implement,
 calling function,
 tracking, 
easy integration with slack, 
service management,
automation action
shift management

**What do you dislike about PagerDuty?**

few features are paid, that must be included in one plan

**What problems is PagerDuty solving and how is that benefiting you?**

calling when incident created, so it can not miss.

**Official Response from Dan Anderson:**

> Hi Mahesh – Thank you for the fantastic review! We’re so glad to hear that PagerDuty has made incident management easier for you and your team, from calling and tracking, to Slack integration, automation, and shift management. It’s great to know the platform is helping you stay responsive and ensure nothing gets missed when an incident occurs.

We also appreciate your note about paid features. To make sure more teams can access advanced capabilities, we recently upgraded our Professional and Business plans to include features like automation, collaboration tools, and rich insights at no extra cost. You can learn more about what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/

Thanks again for being part of the PagerDuty community!

  ### 49. PagerDuty is so awesome product that nobody wants to get notified of any alerts in system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Keshav B. | Software Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 27, 2025

**What do you like best about PagerDuty?**

As the title suggests, PagerDuty is very effectively built in such a way that it doesn't delay alerting on-calls and leadership of incident. Yet nobody wants to get any PD alerts xD. PagerDuty is easy to use which we use on regular basis for reports, retros, etc.

**What do you dislike about PagerDuty?**

Again as said, alerting of any issue is something everyone dislikes - lol. However, I find PD as a very efficient tool for any kind of alerting from any datasource (such as grafana, coralogix, Last9, etc)

**What problems is PagerDuty solving and how is that benefiting you?**

Integrations with multiple applications from different organisation is just awesome. This enables on-call to track all alerts at once place

**Official Response from Dan Anderson:**

> Hi Keshav – Thanks so much for taking the time to leave a review! We really appreciate your feedback and couldn’t agree more: while nobody wants to get paged, it’s essential that alerts are fast, reliable, and actionable when they do happen. We’re glad to hear PagerDuty is helping your team stay on top of incidents, simplify reporting and retrospectives, and integrate seamlessly with your other tools. Thanks again for being part of the PagerDuty community!

  ### 50. All in one place for incident management and Streamline RCA report

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 04, 2025

**What do you like best about PagerDuty?**

Easy to diagnose from service dependency.
Best part is the service dependency which shows how services are impacted.

**What do you dislike about PagerDuty?**

They should include some AIOPS feature in free tier

**What problems is PagerDuty solving and how is that benefiting you?**

It eliminate the need of different management tools for incidents.
Centralized place for incident flow.
integration with JIRA is awesome.

**Official Response from Dan Anderson:**

> Hi there – Thank you for the great review! We’re so glad to hear that PagerDuty is helping you centralize incident management and streamline root cause analysis. It’s great to know the service dependency views and Jira integration are making a meaningful impact for your team.

We also appreciate your feedback on AIOps features in the free tier. While some advanced capabilities are reserved for paid plans, we’ve recently expanded access to powerful automation and incident insights across our Professional and Business tiers at no additional cost. You can learn more about what’s included here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/

Thanks again for being part of the PagerDuty community. We’re grateful for the opportunity to support your team!


## PagerDuty Discussions
  - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote
  - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments
  - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment

- [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A29%3A58+-0500&secure%5Bsession_id%5D=f7028432-debf-43a0-aa1d-c09c5a560f74&secure%5Btoken%5D=ac0b4465be90d67b72fb736ee6d6dca9a4f593f8168f3e40aaf065fc54f903eb&format=llm_user)
## PagerDuty Integrations
  - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews)
  - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews)
  - [Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews)
  - [Amazon EventBridge](https://www.g2.com/products/amazon-eventbridge/reviews)
  - [Amazon GuardDuty](https://www.g2.com/products/amazon-guardduty/reviews)
  - [Amazon RDS on Outposts](https://www.g2.com/products/amazon-rds-on-outposts/reviews)
  - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews)
  - [Amazon S3 Transfer Acceleration](https://www.g2.com/products/amazon-s3-transfer-acceleration/reviews)
  - [Ansible Semaphore](https://www.g2.com/products/ansible-semaphore/reviews)
  - [Anthropic SDK](https://www.g2.com/products/anthropic-sdk/reviews)
  - [Atlassian](https://www.g2.com/products/atlassian-2025-01-31/reviews)
  - [Atomicwork](https://www.g2.com/products/atomicwork-atomicwork/reviews)
  - [AWS and Cloud Services](https://www.g2.com/products/aws-and-cloud-services/reviews)
  - [AWS Auto Scaling](https://www.g2.com/products/aws-auto-scaling/reviews)
  - [AWS Cloud](https://www.g2.com/products/aws-cloud/reviews)
  - [AWS CloudTrail](https://www.g2.com/products/aws-cloudtrail/reviews)
  - [AWS Config](https://www.g2.com/products/aws-config/reviews)
  - [AWS Identity and Access Management (IAM)](https://www.g2.com/products/aws-identity-and-access-management-iam/reviews)
  - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews)
  - [AWS Personal Health Dashboard](https://www.g2.com/products/aws-personal-health-dashboard/reviews)
  - [AWS Security Hub](https://www.g2.com/products/aws-security-hub/reviews)
  - [AWS VPC Lattice](https://www.g2.com/products/aws-vpc-lattice/reviews)
  - [Azure](https://www.g2.com/products/hopem-azure/reviews)
  - [Azure Portal](https://www.g2.com/products/azure-portal/reviews)
  - [Bitbucket](https://www.g2.com/products/bitbucket/reviews)
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  - [Fiddler AI](https://www.g2.com/products/fiddler-ai/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [GitHub Copilot](https://www.g2.com/products/github-copilot/reviews)
  - [GitLab](https://www.g2.com/products/gitlab/reviews)
  - [Google Cloud](https://www.g2.com/products/google-cloud/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews)
  - [Jenkins](https://www.g2.com/products/jenkins/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Kubernetes](https://www.g2.com/products/american-cloud-kubernetes/reviews)
  - [Langchain](https://www.g2.com/products/langchain/reviews)
  - [Logz.io](https://www.g2.com/products/logz-io/reviews)
  - [Microsoft Copilot](https://www.g2.com/products/microsoft-microsoft-copilot/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Nagios Core 4.4.5 on Ubuntu 18](https://www.g2.com/products/nagios-core-4-4-5-on-ubuntu-18/reviews)
  - [New Relic](https://www.g2.com/products/new-relic/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Oracle Cloud Infrastructure](https://www.g2.com/products/oracle-oracle-cloud-infrastructure/reviews)
  - [Ping Identity](https://www.g2.com/products/ping-identity/reviews)
  - [Prometheus](https://www.g2.com/products/prometheus/reviews)
  - [Puppet Enterprise](https://www.g2.com/products/puppet-enterprise/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews)
  - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews)
  - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Site24x7](https://www.g2.com/products/site24x7/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews)
  - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews)
  - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews)
  - [Splunk Security Essentials](https://www.g2.com/products/splunk-security-essentials/reviews)
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  - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)

## PagerDuty Features
**Automation**
- Scalability
- Intelligent Automation

**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring
- Mobile Alerts
- Email Alerts
- Real-Time Monitoring
- Real-Time Notifications

**Functionality**
- Artificial Intelligence
- Machine Learning
- Systems Monitoring
- IT Monitoring
- Performance Monitoring

**ServiceNow Apps**
- ServiceNow Integration
- Value

**Generative AI**
- AI Text Generation

**Automation Support - Runbook Automation**
- Common Tool Integration
- Scripting Language Support
- Routine Task Automation
- Automated Task Notifications

**Reliability Objectives & Service Operations - AI SRE Tools**
- Intelligent On-Call Workflows
- Error Budget Tracking
- SLI & SLO Management
- Service Health Modeling & Reporting

**Administration**
- Administration Console
- Workflow Management
- IT Issue Identification
- Proactive Workflow
- Error Alerts
- Service Management

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Issue Resolution**
- Root Cause Identification
- Proactive Identification
- Resolution Guidance

**Error Management - Runbook Automation**
- Runbook Procedure Updates
- Recovery Options
- Error Management in Automation

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Agentic AI - IT Alerting**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Detection & Signal Quality - AI SRE Tools**
- Cross-Telemetry Correlation
- Change-Aware Detection
- Adaptive Anomaly Detection
- Alert Correlation & Noise Reduction

**Functionality**
- Job Scheduling
- API / Integrations
- Integrations

**Management**
- System Integration
- Alerting
- Reporting

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Customization - Runbook Automation**
- Runbook Customization
- Workflow Customization
- Incident Response Customization

**Investigation & Root Cause Analysis - AI SRE Tools**
- Guided Incident Investigation
- Live Debugging in Production
- AI Root Cause Analysis
- Runtime-Verified Root Cause Analysis

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Compliance and Reporting - Runbook Automation**
- Security Management
- Compliance Standards Adherence
- Reporting and Auditing

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Agentic AI - Workload Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Automation & Platform Controls - AI SRE Tools**
- Automated Runbook & Workflow Execution
- Human-in-the-Loop Remediation
- Integration, APIs & Secure Access Controls
- AI-Assisted Code Fix Generation

**Additional Functionality**
- Alerts/Notifications
- Forms Management
- Safety Incident Management
- Compliance Management
- OSHA Compliance
- Task Management
- Single Sign On
- AI Copilot
- Disaster Recovery
- Document Management
- API
- Multi-Channel Communication
- Customizable Templates
- Real-Time Reporting
- Corrective and Preventive Actions (CAPA)
- Activity Dashboard
- Issue Management
- Communications Management
- Audit Trail
- IT Incident Management
- Audit Management
- Event Logs
- Risk Analysis
- Workflow Management
- Risk Assessment
- Incident Reporting
- Self Service Portal
- Customizable Reports
- Ticket Management
- Service Level Agreement (SLA) Management
- Reminders
- On Call Scheduling
- Investigation Management
- Maintenance Scheduling
- Status Tracking

**Performance - Runbook Automation**
- Self-Service for Non-IT Staff
- Team Collaboration Enhancement
- Load Handling Performance

**Agentic AI - AIOps Platforms**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Root Cause Analysis
- AI Copilot
- Application Security
- Reporting/Analytics
- Data Aggregation
- Incident Management
- Alerts/Notifications

**Agentic AI - Runbook Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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