Link copied to clipboard # Opsgenie vs PagerDuty Comparison - What are their main differences? Share [ Export ](/compare/opsgenie/pagerduty/export.csv) OpsgeniePagerDuty[+ Add Product](#) Pricing **Opsgenie** Free Trial No pricing available **PagerDuty** Free Trial **$10.00** Per Feature Per Month · Basic **Pricing Insights** from reviews Perceived Cost **Opsgenie** $$$$$ **PagerDuty** $$$$$ Average Discount **Opsgenie** 16%7% more **PagerDuty** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Opsgenie** 6 months Based on 100 responses **PagerDuty** 6 months Based on 100 responses Return on Investment **Opsgenie** 6 months Based on 100 responses **PagerDuty** 6 months Based on 100 responses **Pros & Cons** from reviews **Opsgenie** Alerting System (1) Alert Management (1) Learning Curve (1) Steep Learning Curve (1) **PagerDuty** Alert Notifications (21) Alerting System (19) Alert Issues (12) Expensive (8) Integrations **Opsgenie** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aebfa0060e4d177ff850535a1cd26ec3/google-stackdriver-incident-response-and-management.jpg "Product Avatar Image") Google Stackdriver Incident... ](https://www.g2.com/products/google-stackdriver-incident-response-and-management/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1af93b9b76cef2168c54033742775395/graylog.jpg "Product Avatar Image") Graylog ](https://www.g2.com/products/graylog/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3cecc020d942c031e70c10e105559fcd/librenms.png "Product Avatar Image") LibreNMS ](https://www.g2.com/products/librenms/reviews)[ View all ](https://www.g2.com/products/opsgenie/integrations) **PagerDuty** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-cloudwatch.jpg "Product Avatar Image") Amazon CloudWatch ](https://www.g2.com/products/amazon-cloudwatch/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-ec2.jpg "Product Avatar Image") Amazon EC2 ](https://www.g2.com/products/amazon-ec2/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19e82af715cd25220ff78b5c779730cf/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir.jpg "Product Avatar Image") Amazon ECS-Optimized Amazon... ](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/amazon-eventbridge.png "Product Avatar Image") Amazon EventBridge ](https://www.g2.com/products/amazon-eventbridge/reviews)[ View all ](https://www.g2.com/products/pagerduty/integrations) Screenshots **Opsgenie** ![Opsgenie screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/115335/Screen-Shot-2019-08-29-at-1.38.15-PM.png) **PagerDuty** ![PagerDuty screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/152472/Screen-Shot-2020-10-26-at-9.12.07-AM.png) **Ratings** from reviews Meets Requirements **Opsgenie** **8.8** /10 Based on 41 responses **PagerDuty** **9.1** /10 Based on 828 responses Ease of Use **Opsgenie** **8.4** /10 Based on 41 responses **PagerDuty** **8.6** /10 Based on 836 responses Ease of Setup **Opsgenie** **8.2** /10 Based on 25 responses **PagerDuty** **8.2** /10 Based on 462 responses Ease of Admin **Opsgenie** **8.6** /10 Based on 23 responses **PagerDuty** **8.5** /10 Based on 422 responses Quality of Support **Opsgenie** **8.5** /10 Based on 31 responses **PagerDuty** **8.8** /10 Based on 635 responses Has the product been a good partner in doing business? **Opsgenie** **8.6** /10 Based on 22 responses **PagerDuty** **8.9** /10 Based on 358 responses Product Direction (% positive) **Opsgenie** **9.1** /10 Based on 38 responses **PagerDuty** **8.4** /10 Based on 818 responses **Features** ratings from reviews Incident Management **8.5** /10 Based on 33 responses **8.8** /10 Based on 249 responses Workload Automation Not enough data **9.6** /10 Based on 56 responses AIOps Platforms Not enough data **9.5** /10 Based on 59 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free ServiceNow Store Apps Not enough data **9.6** /10 Based on 48 responses IT Alerting Not enough data **8.3** /10 Based on 35 responses Runbook Automation Not enough data **8.3** /10 Based on 10 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 54.7% Enterprise(\> 1000 emp.) 17.0% Small-Business(50 or fewer emp.) 28.3% Mid-Market(51-1000 emp.) 54.7% Enterprise(\> 1000 emp.) 17.0% Small-Business(50 or fewer emp.) 19.6% Mid-Market(51-1000 emp.) 43.1% Enterprise(\> 1000 emp.) 37.3% Small-Business(50 or fewer emp.) 19.6% Mid-Market(51-1000 emp.) 43.1% Enterprise(\> 1000 emp.) 37.3% **Reviewers' Industry** [![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie")](https://www.g2.com/products/opsgenie/reviews) Opsgenie Computer Software 25.0% Information Technology and Services 17.3% Telecommunications 11.5% Retail 7.7% Computer & Network Security 5.8% Other 32.7% [![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty")](https://www.g2.com/products/pagerduty/reviews) PagerDuty Information Technology and Services 22.8% Computer Software 21.3% Financial Services 5.7% Internet 5.1% Retail 3.5% Other 41.5% Alternatives **Opsgenie Alternatives** ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") [ xMatters ](/products/xmatters/reviews) ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)") [ SolarWinds IT Incident... ](/products/solarwinds-it-incident-response-squadcast/reviews) ![Splunk On-Call](https://images.g2crowd.com/uploads/product/hd_favicon/b92838221b8df42dd6b5bb09c9f8ff55/splunk-on-call.svg "Splunk On-Call") [ Splunk On-Call ](/products/splunk-on-call/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) **PagerDuty Alternatives** ![Better Stack](https://images.g2crowd.com/uploads/product/hd_favicon/7f9686ffb53943dec7d85971f2a1c373/better-stack.svg "Better Stack") [ Better Stack ](/products/better-stack/reviews) ![Dynatrace](https://images.g2crowd.com/uploads/product/hd_favicon/1512659484/dynatrace.svg "Dynatrace") [ Dynatrace ](/products/dynatrace/reviews) ![SolarWinds IT Incident Response (Squadcast)](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-it-incident-response-squadcast.svg "SolarWinds IT Incident Response (Squadcast)") [ SolarWinds IT Incident... ](/products/solarwinds-it-incident-response-squadcast/reviews) ![incident.io](https://images.g2crowd.com/uploads/product/hd_favicon/d53f02e23521ae1a3827b3b671dfcc7c/incident-io.svg "incident.io") [ incident.io ](/products/incident-io/reviews) ## Opsgenie vs PagerDuty FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between PagerDuty vs Opsgenie? PagerDuty stands out for its higher G2 rating, larger review volume, and stronger support scores, while Opsgenie is noted for its integrations and alerting system. | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | | --- | --- | | 4.5/5 (972 reviews) | 4.2/5 (54 reviews) | | Mid-Market | Mid-Market | | 8.2 | 8.1 | | 8.9 | 8.4 | | — | Integrations | ### How do the pricing models of PagerDuty and Opsgenie compare? PagerDuty is rated higher for value, with reviewers expressing more satisfaction with its pricing than Opsgenie. - **PagerDuty:** Reviewers frequently mention that PagerDuty can become expensive as teams scale, but many still find the value competitive for its feature set and reliability. - **Opsgenie:** Recent reviews highlight that Opsgenie’s licensing cost is high for small organizations, and some essential features are locked behind higher-tier plans. - **Switching rationale:** Several reviewers switched to Opsgenie to consolidate under the Atlassian suite, citing cost savings and integration with Jira as primary reasons. ### What are the best alternatives to PagerDuty and Opsgenie? The top three alternatives to PagerDuty and Opsgenie are Dynatrace, SolarWinds IT Incident Response, and xMatters. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [PagerDuty](https://www.g2.com/products/pagerduty/reviews) | 4.5/5 (972 reviews) | Mid-Market | Pricing can be expensive for small teams | Reliable alerting and integrations | | [Opsgenie](https://www.g2.com/products/opsgenie/reviews) | 4.2/5 (54 reviews) | Mid-Market | High licensing cost for small organizations | Strong integrations with Atlassian suite | | [Dynatrace](https://www.g2.com/products/dynatrace/reviews) | 4.5/5 (1366 reviews) | Enterprise | — | Comprehensive monitoring and analytics | | [SolarWinds IT Incident Response](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) | 4.4/5 (310 reviews) | Mid-Market | — | Incident response automation | | [xMatters](https://www.g2.com/products/xmatters/reviews) | 4.5/5 (786 reviews) | Enterprise | — | Flexible incident notification workflows | ### Which Incident Management features should I prioritize when comparing PagerDuty and Opsgenie? Buyers should prioritize alerting and escalation, integrations, on-call scheduling, automation, and reporting/analytics when comparing PagerDuty and Opsgenie. - **Alerting and escalation:** PagerDuty (Meets Requirements: 9.1), Opsgenie (Meets Requirements: 8.8); Opsgenie has 1 all-time mention for Alerting System. - **Integrations:** PagerDuty (Slack: 88 all-time mentions, Jira: 25, Datadog: 15); Opsgenie (Slack: 13, Jira: 8, Zabbix: 1). - **On-call scheduling:** Both products are frequently cited for on-call management in reviews. - **Automation:** Opsgenie has 1 all-time mention for Automation; PagerDuty reviewers highlight automation and AIOps features. - **Reporting/analytics:** PagerDuty reviewers mention reporting and analytics capabilities; Opsgenie reviewers cite dynamic reporting and analytics. ### What are the pros and cons of PagerDuty vs Opsgenie? PagerDuty’s headline strength is reliable alerting and integrations, while Opsgenie’s is its strong integrations and alert management. - **PagerDuty strengths:** Reliable alerting, robust integrations (Slack: 88 all-time mentions, Jira: 25, Datadog: 15), customizable escalation policies, automation, and strong mobile app support. - **PagerDuty trade-offs:** Pricing can be expensive for small teams, initial setup and configuration can be complex, and some advanced features are only available in higher-tier plans. - **Opsgenie strengths:** Integrations (1 all-time mention), alert management (1), automation (1), ease of use (1), on-call services (1), and strong fit with the Atlassian suite. - **Opsgenie trade-offs:** Steep learning curve (1 all-time mention), high licensing cost for small organizations, and some advanced features missing compared to PagerDuty. ### Is PagerDuty or Opsgenie better for small businesses? Better Stack is the top-ranked alternative for small businesses, but between PagerDuty and Opsgenie, both primarily serve the Mid-Market segment. - **PagerDuty:** Largest segment is Mid-Market; reviewers note that pricing can be high for small teams, but setup is described as straightforward and the platform is reliable. - **Opsgenie:** Largest segment is Mid-Market; reviewers highlight high licensing costs for small organizations and strong integration with Atlassian products. ### Which Incident Management platform has better integrations? PagerDuty is favored for integrations, with more reviewer-cited integration mentions and broader third-party tool coverage. - **PagerDuty:** 88 all-time mentions for Slack integration, 25 for Jira, and 15 for Datadog. - **Opsgenie:** 13 all-time mentions for Slack, 8 for Jira, and 1 for Zabbix. ### How do PagerDuty and Opsgenie compare on customer support? PagerDuty and Opsgenie are rated within 0.5 points on Quality of Support, with PagerDuty holding a slight edge at 8.9 versus Opsgenie’s 8.4. - **PagerDuty:** Reviewers consistently cite responsive and helpful support, with several noting priority support and effective onboarding. - **Opsgenie:** Reviewers describe support as generally good, with comprehensive documentation, but some mention variability in response speed and a steeper learning curve for new users. ### Which is easier to implement, PagerDuty or Opsgenie? PagerDuty and Opsgenie score within 0.1 points on Ease of Setup, indicating near parity in implementation experience. - **PagerDuty:** Reviewers describe setup as straightforward for basic use cases, but note complexity for advanced configurations and larger organizations. - **Opsgenie:** Reviewers highlight easy initial setup, especially for on-call scheduling and integrations, but mention a learning curve for advanced workflows and customizations. ### Which product has better Integrations? PagerDuty has better Integrations, with more reviewer-cited integration mentions and higher all-time counts for key third-party tools. - **PagerDuty:** Integrations is the most frequently mentioned feature, with 88 all-time mentions for Slack, 25 for Jira, and 15 for Datadog; Ease of Use score: 8.6. - **Opsgenie:** Integrations cited in 1 all-time mention; Slack (13), Jira (8), Zabbix (1); Ease of Use score: 8.3.