Best UCaaS Platforms

How Many UCaaS Platforms Products Does G2 Track?

Total Products under this Category: 398

Category Stats (Nov 2026)

  • Average Rating: 4.37/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thirdlane Connect (+1.18%) - Among all products in this category, Thirdlane Connect recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank UCaaS Platforms Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 123,400+ Authentic Reviews
  • 398+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for UCaaS Platforms

G2 Grid® for UCaaS Platforms plotting products by satisfaction and market presence

Highlighted products: Zoom Workplace, Webex Suite, Nextiva, RingEX, Webex Calling, 8x8 Work, Dialpad Connect, and GoTo Connect.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ucaas-platforms/grids.json?focus%5B%5D=zoom-workplace&focus%5B%5D=cisco-webex-suite&focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work&focus%5B%5D=dialpad-connect&focus%5B%5D=goto-connect)

Zoom Workplace

Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and appointment booking—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context. From spontaneous chats to scheduled meetings and calls, everything stays connected, searchable, and secure—powered by one intuitive platform built for how modern teams work. Zoom Productivity: Workflows Connected, Work Effortless Transform how work gets done with AI-first collaboration that keeps people, content, and actions in one place. From brainstorming on whiteboards to co-creating in docs, sharing clips, and automating follow-ups, Zoom connects every step of your workflow. With Zoom Hub and integrated video management, knowledge stays organized, accessible, and actionable—so teams can move from idea to outcome without friction. Zoom Spaces: Smarter, Connected Workplaces for Every Team Bring your physical and hybrid environments to life with intelligent, connected spaces. Zoom Spaces unifies meeting rooms, desk reservations, digital signage, and visitor management into one seamless experience—making it simple to collaborate, navigate, and manage the workplace. Whether employees are remote, hybrid, or on-site, Zoom creates a consistent, secure, and flexible environment that keeps teams connected wherever work happens. Zoom Employee Engagement: Connect, Inspire, and Empower Every Employee Foster belonging and alignment with Workvivo by Zoom—a modern employee experience platform that unites communication, culture, and community in one place. From company-wide updates to recognition, feedback, and social engagement, Workvivo gives every employee a voice and a sense of connection. Built right into Zoom Workplace, it helps organizations strengthen culture, boost engagement, and keep teams informed and inspired—no matter where they work.

Average Rating: 4.5/5.0

Total Reviews: 53,481

How Do G2 Users Rate Zoom Workplace?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.9/10 (Category avg: 8.8/10)
  • Video Conferencing: 9.3/10 (Category avg: 8.8/10)
  • Native VoIP: 8.8/10 (Category avg: 9.0/10)

Who Is the Company Behind Zoom Workplace?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 51% Small, 31% Medium

What Do G2 Reviewers Say About Zoom Workplace?

AI-generated summary from verified user reviews

Pros
  • Users find Zoom Workplace to be extremely easy to use, allowing quick client meetings with minimal setup required.
  • Users enjoy the easy client access for video conferencing with Zoom, appreciating its quality and mobile convenience.
  • Users value the high audio and video quality of Zoom Workplace, ensuring smooth client calls with minimal setup.
  • Users appreciate the reliability of Zoom Workplace, ensuring seamless meetings with high audio and video quality.
  • Users value the simple screen sharing feature in Zoom, enabling effortless collaboration and communication during client meetings.
Cons
  • Users find Zoom Workplace suffers from limited features, leading to complexity and a cluttered user experience.
  • Users frequently experience video quality issues and interruptions due to time limits on the free plan.
  • Users experience meeting issues, like updates causing delays and a lack of stored meeting IDs for convenience.
  • Users experience connection issues that hinder high-quality video and audio calls, impacting overall meeting effectiveness.
  • Users report frequent video issues due to unstable internet connections, impacting the quality of calls and meetings.

What Are Recent G2 Reviews of Zoom Workplace?

What Are G2 Users Discussing About Zoom Workplace?

Webex Suite

Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one, Webex Suite delivers exceptional value, world-class user experiences, and incredible audio and video, anywhere on any device. With a variety of collaboration and AI innovations, such as Webex AI Assistant, Real-time Translation, Background Noise Removal, and more, Webex Suite delivers rich and innovative experiences for employees and customers, enabling them to seamlessly connect, collaborate, engage and get work done. Webex Suite is powered by the industry-leading Webex Platform that is secure, compliant, and easily managed with built-in pervasive intelligence, bringing AI innovations across the entire Webex portfolio. The entire Webex Suite can be managed via the single-pane-of-glass management tool, Webex Control Hub. Webex Suite is backed by Cisco’s industry-leading security and networking infrastructure that ensures the best quality video and audio communications. Webex Suite Workflows: Meetings: Drive more productive meetings with AI-powered experiences and high-quality audio and video. Messaging: Collaborate async with rich messaging, secure file sharing, and digital whiteboarding to keep work flowing between meetings. Calling: Stay connected with modern business phone system and flexible calling options. Webinar: Host high quality webinars and drive engagement with immersive content and interactive audience experiences. Events: Power virtual, in-person, and hybrid events with immersive multi-track agendas, ticketing, attendee networking, analytics, and more. Polling: Enable active participation in every meeting with quizzes, polling, and interactive Q&A. Whiteboarding: Unleash creativity with a digital whiteboarding solution for everyone, on any device. Video Messaging: Record, share ideas, engage, and facilitate real-time feedback with intuitive video messaging.

Average Rating: 4.2/5.0

Total Reviews: 17,672

How Do G2 Users Rate Webex Suite?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 9.0/10 (Category avg: 8.8/10)
  • Video Conferencing: 9.2/10 (Category avg: 8.8/10)
  • Native VoIP: 8.9/10 (Category avg: 9.0/10)

Who Is the Company Behind Webex Suite?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Large, 31% Medium

What Do G2 Reviewers Say About Webex Suite?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Webex Suite, enjoying seamless setup and unified collaboration features.
  • Users value the seamless integration of meetings, messaging, and calling in Webex Suite for collaborative efficiency.
  • Users value the reliability of Webex Suite, ensuring stable meetings and excellent call quality for seamless collaboration.
  • Users value the unified collaboration features of Webex Suite, enhancing productivity with seamless meetings and AI integration.
  • Users commend the excellent video quality of Webex Suite, enhancing their overall collaboration experience.
Cons
  • Users often find slow loading times frustrating, especially during user handovers and with high system resource usage.
  • Users find the user interface complicated, making navigation challenging and requiring unnecessary steps for switching features.
  • Users experience performance issues with Webex Suite, facing lag and resource heaviness during heavy usage.
  • Users find the lack of intuitiveness in Webex Suite makes navigation and feature switching unnecessarily complicated.
  • Users find the user interface cluttered and less intuitive, impacting the overall experience and learning curve.

What Are Recent G2 Reviews of Webex Suite?

What Are G2 Users Discussing About Webex Suite?

Nextiva

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

Average Rating: 4.5/5.0

Total Reviews: 3,670

How Do G2 Users Rate Nextiva?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.5/10 (Category avg: 8.8/10)
  • Video Conferencing: 8.5/10 (Category avg: 8.8/10)
  • Native VoIP: 9.1/10 (Category avg: 9.0/10)

Who Is the Company Behind Nextiva?

  • Seller: Nextiva
  • Year Founded: 2008
  • HQ Location: Scottsdale, Arizona
  • LinkedIn® Page: www.linkedin.com
    1,497 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Hospital & Health Care, Insurance
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About Nextiva?

AI-generated summary from verified user reviews

Pros
  • Users praise Nextiva for its excellent customer support, enhancing their overall communication and operational efficiency.
  • Users value the ease of use of Nextiva, noting its reliability and smooth transition during setup.
  • Users appreciate the great customer service and reliable communication provided by Nextiva, enhancing their practice's productivity.
  • Users highlight the easy setup of Nextiva, making transitions smooth and efficient for their communication needs.
  • Users commend the reliability of Nextiva, praising its consistent performance and critical role in patient communication.
Cons
  • Users find the difficult configuration of Nextiva's portal frustrating, especially for managing call centers and settings.
  • Users find the complexity of Nextiva's interface and support access frustrating, impacting overall usability.
  • Users find the number issues frustrating, with spam display and delays in caller information affecting their experience.
  • Users find the complex processes of Nextiva challenging, particularly when managing multiple schedules and reporting.
  • Users find the difficult setup of Nextiva frustrating, requiring extra time and effort to configure properly.

What Are Recent G2 Reviews of Nextiva?

What Are G2 Users Discussing About Nextiva?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

RingEX

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

Average Rating: 4.2/5.0

Total Reviews: 1,505

How Do G2 Users Rate RingEX?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.6/10 (Category avg: 8.8/10)
  • Video Conferencing: 8.7/10 (Category avg: 8.8/10)
  • Native VoIP: 8.8/10 (Category avg: 9.0/10)

Who Is the Company Behind RingEX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Who Uses This: Office Manager, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Small, 36% Medium

What Do G2 Reviewers Say About RingEX?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of RingEX, appreciating its straightforward setup and intuitive interface for seamless communication.
  • Users praise the responsive customer support of RingEX, which enhances their overall experience and satisfaction.
  • Users value the seamless phone calls feature of RingEX, ensuring reliability and ease in team communication.
  • Users appreciate the excellent support and easy implementation of RingEX, facilitating quick adaptation and seamless integration.
  • Users appreciate the robust reliability of RingEX, ensuring seamless operations and minimal downtime for critical functions.
Cons
  • Users find that customer support is inadequate, making it challenging to resolve common issues effectively.
  • Users find the complex processes of RingEX overwhelming, particularly during the initial setup and employee additions.
  • Users report that customer service is often difficult to access, leading to frustrating experiences with support issues.
  • Users experience call quality issues that can impact reliability, including dropped calls and location-based performance problems.
  • Users find the customer support lacking, often facing difficulties in reaching live representatives for assistance.

What Are Recent G2 Reviews of RingEX?

What Are G2 Users Discussing About RingEX?

Webex Calling

Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.

Average Rating: 4.5/5.0

Total Reviews: 628

How Do G2 Users Rate Webex Calling?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 9.2/10 (Category avg: 8.8/10)
  • Video Conferencing: 9.4/10 (Category avg: 8.8/10)
  • Native VoIP: 9.3/10 (Category avg: 9.0/10)

Who Is the Company Behind Webex Calling?

  • Seller: Cisco
  • Company Website:
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    95,294 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Who Uses This: Software Engineer, Associate
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 32% Small

What Do G2 Reviewers Say About Webex Calling?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Webex Calling, appreciating its simple setup and seamless accessibility across devices.
  • Users commend the reliability of Webex Calling, experiencing minimal issues like call drops and latency during sessions.
  • Users value the excellent call quality of Webex Calling, experiencing minimal issues like drops or latency during calls.
  • Users highly value the seamless video conferencing and communication integration provided by Webex Calling within the Cisco ecosystem.
  • Users appreciate the seamless integration of Webex Calling with their systems, enhancing communication and collaboration for remote teams.
Cons
  • Users find the call routing and reporting processes overly complex, making automation and understanding difficult.
  • Users find the lack of intuitiveness in Webex Calling frustrating, complicating setup and automation processes.
  • Users report slow performance with Webex Calling, particularly in the desktop app, affecting usability and productivity.
  • Users experience performance issues with Webex Calling, especially on older devices, affecting overall usability and efficiency.
  • Users encounter limited customization options with Webex Calling, affecting troubleshooting and requiring additional support for resolution.

What Are Recent G2 Reviews of Webex Calling?

What Are G2 Users Discussing About Webex Calling?

8x8 Work

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.

Average Rating: 4.2/5.0

Total Reviews: 936

How Do G2 Users Rate 8x8 Work?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.4/10 (Category avg: 8.8/10)
  • Video Conferencing: 8.1/10 (Category avg: 8.8/10)
  • Native VoIP: 8.7/10 (Category avg: 9.0/10)

Who Is the Company Behind 8x8 Work?

  • Seller: 8x8
  • Company Website:
  • Year Founded: 1987
  • HQ Location: San Jose, CA
  • LinkedIn® Page: www.linkedin.com
    2,846 employees on LinkedIn®
  • Ownership: NYSE:EGHT

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 54% Small, 35% Medium

What Do G2 Reviewers Say About 8x8 Work?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of 8x8 Work, facilitating effortless call management and seamless integration.
  • Users value the easy communication features of 8x8 Work, enabling seamless contact and privacy on personal devices.
  • Users value the reliability of 8x8 Work, enjoying seamless call quality and dependable integration across devices.
  • Users commend 8x8 Work for its top-notch customer support, with rapid assistance and effective guidance for all needs.
  • Users appreciate the easy implementation and excellent mobility of 8x8 Work, facilitating seamless communication across devices.
Cons
  • Users report slow customer service responses, negatively impacting their overall experience with 8x8 Work.
  • Users find the slow response times of customer support to be frustrating, impacting their overall experience negatively.
  • Users find the customer support inadequate, with slow response times negatively affecting their overall experience.
  • Users find the limited features of 8x8 Work frustrating, especially regarding customization and setup complexity.
  • Users report technical issues like glitches, inadequate caller ID, and update failures in the 8x8 Work app.

What Are Recent G2 Reviews of 8x8 Work?

What Are G2 Users Discussing About 8x8 Work?

Dialpad Connect

Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items

Average Rating: 4.4/5.0

Total Reviews: 4,100

How Do G2 Users Rate Dialpad Connect?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.8/10 (Category avg: 8.8/10)
  • Video Conferencing: 9.3/10 (Category avg: 8.8/10)
  • Native VoIP: 9.2/10 (Category avg: 9.0/10)

Who Is the Company Behind Dialpad Connect?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • LinkedIn® Page: www.linkedin.com
    1,511 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 56% Small, 32% Medium

What Do G2 Reviewers Say About Dialpad Connect?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dialpad Connect, enabling quick onboarding and smooth team collaboration.
  • Users appreciate the customizable call management features of Dialpad Connect, enhancing communication and workflow efficiency.
  • Users appreciate the customizable call features and AI-driven insights that enhance conversation handling and productivity.
  • Users value the call recording feature of Dialpad Connect for its ease and usefulness in capturing details.
  • Users love the excellent interface and AI transcription features of Dialpad Connect, enhancing collaboration and conversation recall.
Cons
  • Users experience call issues with dropped calls on weak connections and limitations in reporting and analytics features.
  • Users experience connection issues that lead to dropped calls and lag, particularly with weak internet connections.
  • Users find the missing functionality in Dialpad Connect frustrating, particularly with notifications and integration issues.
  • Users report recording issues with Dialpad Connect, including poor call quality and complex integrations hindering performance.
  • Users report call quality issues with Dialpad Connect, especially during unstable internet connections, leading to dropped calls.

What Are Recent G2 Reviews of Dialpad Connect?

What Are G2 Users Discussing About Dialpad Connect?

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed.

Average Rating: 4.4/5.0

Total Reviews: 1,413

How Do G2 Users Rate GoTo Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 7.8/10 (Category avg: 8.8/10)
  • Video Conferencing: 8.9/10 (Category avg: 8.8/10)
  • Native VoIP: 9.0/10 (Category avg: 9.0/10)

Who Is the Company Behind GoTo Connect?

  • Seller: GoTo
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 70% Small, 25% Medium

What Do G2 Reviewers Say About GoTo Connect?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of GoTo Connect, enjoying seamless access and management of communications from anywhere.
  • Users highly value the helpful customer support of GoTo Connect, facilitating smooth implementation and ongoing management.
  • Users value the reliability of GoTo Connect, significantly improving communication and workflow efficiency for their organizations.
  • Users value the easy setup of GoTo Connect, simplifying integration and enhancing communication efficiency in their workflow.
  • Users appreciate the ease of management and comprehensive communication features of GoTo Connect for their large teams.
Cons
  • Users experience call issues with voice lag and delays in text delivery, complicating their communication efforts.
  • Users notice administration challenges due to split portals and difficulties with transferring phone numbers and adding devices.
  • Users find the limited features of GoTo Connect restrict workflow efficiency and create confusion during setup.
  • Users experience inconsistent customer service and face difficulties with onboarding and resolving issues effectively.
  • Users experience poor customer support with inconsistent assistance and difficulties in resolving issues during onboarding.

What Are Recent G2 Reviews of GoTo Connect?

What Are G2 Users Discussing About GoTo Connect?

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

Average Rating: 4.2/5.0

Total Reviews: 633

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 10.0/10 (Category avg: 8.8/10)
  • Video Conferencing: 10.0/10 (Category avg: 8.8/10)
  • Native VoIP: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®
  • Ownership: NASDAQ:FIVN

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 56% Medium, 24% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Five9 Intelligent Cloud Contact Center Platform enhances agent productivity and customer experience.
  • Users commend the accommodating customer support of Five9, enhancing their overall experience with the platform.
  • Users value the accommodating support and versatile features of Five9, greatly enhancing their contact center experience.
  • Users appreciate the impressive features and integrations of Five9, enhancing both agent and customer experiences remarkably.
  • Users value the efficiency of Five9, enhancing operations and significantly reducing agent documentation time and costs.
Cons
  • Users face call issues due to inaccurate detection and automatic logouts, impacting overall user experience and efficiency.
  • Users find the platform's complexity and learning curve challenging, especially for new users navigating advanced features.
  • Users find the missing features frustrating, particularly regarding outdated self-help resources and delayed enhancements.
  • Users face technical issues like call clarity and disposition codes that hinder efficient call management and reporting.
  • Users report poor customer support, with inadequate assistance for daily issues and slow response times during outages.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

Intermedia Unite

Intermedia Unite® is a comprehensive business communications solution designed to streamline collaboration, enhance customer engagement, and improve team productivity. By integrating various communication tools into a single platform, Unite eliminates the need for multiple fragmented applications, allowing users to connect seamlessly from any location. This all-in-one platform is particularly beneficial for organizations looking to foster a collaborative work environment while maintaining efficiency in their operations. Targeted at businesses of all sizes, Intermedia Unite® caters to teams that require a reliable and cohesive communication system. Its user-friendly interface and robust features make it suitable for remote workers, in-office teams, and hybrid environments. The platform is particularly advantageous for organizations that rely heavily on real-time communication, such as customer service teams, sales departments, and project management groups. By consolidating business phone services, video conferencing, team chat, and file sharing, Unite enables employees to collaborate effectively without the hassle of switching between different applications. One of the standout features of Intermedia Unite® is its enterprise-grade calling capabilities, which come equipped with over 100 features designed to enhance communication. This includes integrated customer engagement tools that allow businesses to connect with their clients more effectively. Additionally, the platform offers enhanced experiences for Microsoft Teams users, making it a versatile choice for organizations already utilizing Microsoft products. The mobile and desktop applications ensure that users can make calls, hold meetings, and engage with customers from virtually anywhere, all while preserving a consistent business identity. Intermedia Unite® also leverages AI technology to provide transcription, summaries, and insights, which help teams capture important details and follow up on discussions efficiently. This feature not only saves time but also enhances accountability among team members, ensuring that critical information is not overlooked. Furthermore, with a commitment to reliability, Intermedia Unite® boasts an impressive 99.999% uptime and is backed by J.D. Power-certified support, ensuring that users can depend on the platform for their communication needs. Overall, Intermedia Unite® stands out in the crowded communications landscape by offering a unified solution that enhances productivity and fosters collaboration. Its combination of advanced features, user-friendly design, and reliable performance makes it a valuable tool for any organization looking to improve its communication strategies and customer engagement efforts.

Average Rating: 4.5/5.0

Total Reviews: 506

How Do G2 Users Rate Intermedia Unite?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.8/10 (Category avg: 8.8/10)
  • Video Conferencing: 9.0/10 (Category avg: 8.8/10)
  • Native VoIP: 9.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Intermedia Unite?

  • Seller: Intermedia
  • Company Website:
  • Year Founded: 1993
  • HQ Location: Sunnyvale, California
  • LinkedIn® Page: www.linkedin.com
    1,410 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 67% Small, 22% Medium

What Do G2 Reviewers Say About Intermedia Unite?

AI-generated summary from verified user reviews

Pros
  • Users commend the responsive and knowledgeable customer support from Intermedia Unite for resolving issues efficiently.
  • Users value the ease of use of Intermedia Unite, enjoying seamless communication across platforms and efficient meeting management.
  • Users commend the exceptional customer service of Intermedia Unite, highlighting supportive onboarding and responsive tech support.
  • Users appreciate the intuitive design of Intermedia Unite, making it easy to manage communication and collaborate effectively.
  • Users praise the exceptional reliability of Intermedia Unite, ensuring consistent performance and nearly 100% uptime.
Cons
  • Users experience high internet dependency with Intermedia Unite, causing call drops and issues during network challenges.
  • Users report administrative complexities with Intermedia Unite, which hinder new admins and require additional support.
  • Users face admin control issues with Intermedia Unite, affecting new admins and causing call disruptions during connectivity problems.
  • Users experience connection issues with Intermedia Unite, leading to dropped calls during network disruptions.
  • Users find the customer service lacking, facing issues with communication and ineffective tech support responses.

What Are Recent G2 Reviews of Intermedia Unite?

What Are G2 Users Discussing About Intermedia Unite?

Crexendo

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States. The Crexendo® VIP™ platform delivers Voice, Interactions, and Phone capabilities backed by our industry-leading 100% Uptime Guarantee, allowing workers to connect from anywhere, on any device.

Average Rating: 4.9/5.0

Total Reviews: 357

How Do G2 Users Rate Crexendo?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 10.0/10 (Category avg: 8.8/10)
  • Video Conferencing: 9.4/10 (Category avg: 8.8/10)
  • Native VoIP: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Crexendo?

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Non-Profit Organization Management, Construction
  • Company Size: 78% Small, 20% Medium

What Do G2 Reviewers Say About Crexendo?

AI-generated summary from verified user reviews

Pros
  • Users commend Crexendo for its exceptional customer support, highlighting the prompt assistance from representatives like Kiloh.
  • Users find Crexendo to have exceptionally helpful customer service, making setup and adjustments simple and efficient.
  • Users praise Crexendo's excellent customer service, highlighting helpful support and a hassle-free setup experience.
  • Users value the ease of use of Crexendo, enjoying a smooth transition and intuitive navigation experience.
  • Users highlight the easy setup of Crexendo, making transitions and adjustments seamless with excellent customer support.
Cons
  • Users express frustration with frequent call issues including spam calls, caller ID problems, and connectivity outages.
  • Users find the complex processes of Crexendo challenging, often requiring external help for setup and configuration.
  • Users note that customer service is not great, often lacking understanding of systems and organizational environments for effective support.
  • Users find the difficult navigation of Crexendo frustrating, impacting their efficiency and ease of use.
  • Users find the manual provisioning of new numbers cumbersome, wishing for a more streamlined process.

What Are Recent G2 Reviews of Crexendo?

What Are G2 Users Discussing About Crexendo?

Zoho Meeting

One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid work. Communication and collaboration that cuts through EX to CX across all departments of an organization. Online meeting or web conferencing is a rapidly growing segment of the Internet as more businesses opt to connect with customers and partners remotely. Zoho Meeting is the easiest and most affordable online web conferencing tool to enhance the business collaboration with screen/application sharing, whiteboard sharing, remote control, audio, and video conferencing. It provides single users as well as small and large size organizations, a quick and easy way to host and conduct secure and cost-effective online meetings. Host product launches, feature demonstrations, sales presentations, lead-nurturing webinars, user education webinars, and online meetings, right from your browser. Zoho Meeting is typically used in the following scenarios. You can host secure, robust web meetings and share your screen online with your remote audience using any browser or computer operating system. Your remote audience can be from any part of the world and they can be in different locations. Zoho Meeting saves time, travel and money by providing real-time virtual meetings - While face-to-face meetings are still a necessity and irreplaceable in many circumstances; the power of a Zoho Meeting provides the next best thing. Online meeting is also tightly integrated with Zoho CRM, Zoho Projects, Microsoft Teams, Slack, Gmail, and more. Now you can schedule, invite, host meetings and view reports and recording from your Zoho CRM account. You can organize cost-effective sales and marketing meetings with a few simple clicks of your mouse. Demonstrate your products and services to potential clients, connect with your colleagues for discussions and periodic meetings, engage larger audiences and even perform after-sales support. Simplify your sales process with online presentations, conduct web meetings for business strategy and marketing; communicate efficiently and quickly with your customers anywhere, anytime. You can target new prospects or announce new product launches to your existing customer base using Zoho Meeting. Host large virtual events and live stream them on social platform. Webinars and media launches can effectively be managed to save you a bundle in time and money.

Average Rating: 4.5/5.0

Total Reviews: 1,159

How Do G2 Users Rate Zoho Meeting?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 9.3/10 (Category avg: 8.8/10)
  • Video Conferencing: 9.2/10 (Category avg: 8.8/10)
  • Native VoIP: 9.1/10 (Category avg: 9.0/10)

Who Is the Company Behind Zoho Meeting?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 80% Small, 15% Medium

What Do G2 Reviewers Say About Zoho Meeting?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zoho Meeting, enjoying its simple interface and smooth webinar experience.
  • Users value the easy setup of Zoho Meeting, enabling quick, hassle-free meetings without app downloads.
  • Users appreciate the essential conferencing features of Zoho Meeting, praising its user-friendly interface and competitive pricing.
  • Users value the affordable pricing of Zoho Meeting, finding it budget-friendly for small and medium teams.
  • Users value the user-friendly interface of Zoho Meeting, enabling quick and effortless meeting setups for everyone.
Cons
  • Users report poor video quality in Zoho Meeting, including delays, freezes, and occasional lag during calls.
  • Users experience frequent audio issues with Zoho Meeting, affecting clarity and interaction during calls.
  • Users find missing features in Zoho Meeting, such as limited functionality and outdated UI compared to competitors.
  • Users face missing functionality in Zoho Meeting, particularly with timezone management and mobile app requirements.
  • Users are disappointed by the poor quality of Zoho Meeting, citing video instability and audio clarity issues.

What Are Recent G2 Reviews of Zoho Meeting?

What Are G2 Users Discussing About Zoho Meeting?

Dialaxy

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.

Average Rating: 4.4/5.0

Total Reviews: 268

How Do G2 Users Rate Dialaxy?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.8/10 (Category avg: 8.8/10)
  • Video Conferencing: 7.5/10 (Category avg: 8.8/10)
  • Native VoIP: 9.2/10 (Category avg: 9.0/10)

Who Is the Company Behind Dialaxy?

Who Uses This Product?

  • Who Uses This: Sales Executive, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 64% Small, 35% Medium

What Do G2 Reviewers Say About Dialaxy?

AI-generated summary from verified user reviews

Pros
  • Users find Dialaxy to be super simple to use, making it an excellent choice for beginners and remote teams.
  • Users commend the excellent customer support of Dialaxy, making it a preferred choice for international phone services.
  • Users commend the reliability of Dialaxy, noting its effective performance and excellent customer support for remote team management.
  • Users find Dialaxy super helpful for remote team management, praising its user-friendliness and excellent customer support.
  • Users value the excellent call quality of Dialaxy, appreciating its stability and straightforward functionality.
Cons
  • Users report number issues with Dialaxy, facing challenges in obtaining international phone numbers quickly and efficiently.
  • Users find Dialaxy's limited features frustrating, especially with performance issues during peak hours and device compatibility concerns.
  • Users are frustrated by the limited features, which lead to lags and basic functionality compared to larger systems.
  • Users find the geographical restrictions complicated, especially when trying to obtain phone numbers outside the US and Canada.
  • Users find the complex processes for obtaining international numbers to be cumbersome and frustrating without better documentation.

What Are Recent G2 Reviews of Dialaxy?

Ringover

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.

Average Rating: 4.6/5.0

Total Reviews: 471

How Do G2 Users Rate Ringover?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 9.5/10 (Category avg: 8.8/10)
  • Video Conferencing: 10.0/10 (Category avg: 8.8/10)
  • Native VoIP: 9.3/10 (Category avg: 9.0/10)

Who Is the Company Behind Ringover?

  • Seller: Ringover
  • Year Founded: 2018
  • HQ Location: Montrouge
  • LinkedIn® Page: www.linkedin.com
    288 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Staffing and Recruiting, Computer Software
  • Company Size: 76% Small, 20% Medium

What Do G2 Reviewers Say About Ringover?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use, appreciating quick access to local numbers and responsive customer support.
  • Users appreciate the fast and effective customer support, ensuring quick resolutions for any inquiries or issues.
  • Users value the reliable service of Ringover, appreciating its consistent performance and high-quality support.
  • Users highlight the efficiency and reliability of Ringover, praising its intuitive features and excellent customer support.
  • Users find Ringover intuitive, with a clean interface and easy navigation that simplifies workflows and enhances call management.
Cons
  • Users feel that the licensing costs are too high, with additional fees for features adding to dissatisfaction.
  • Users find the high cost of Ringover, including additional SMS fees, to be a significant drawback.
  • Users experience glitches and bugs in the app, leading to frustration and impacts on functionality.
  • Users find the missing features in Ringover frustrating, such as lack of SMS in the monthly plan.
  • Users face mobile app issues like SMS sync problems and limited features, impacting their overall experience.

What Are Recent G2 Reviews of Ringover?

What Are G2 Users Discussing About Ringover?

RingCentral Contact Center

RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver.

Average Rating: 4.2/5.0

Total Reviews: 256

How Do G2 Users Rate RingCentral Contact Center?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.9/10)
  • Tenancy Flexibility: 8.8/10 (Category avg: 8.8/10)
  • Video Conferencing: 8.8/10 (Category avg: 8.8/10)
  • Native VoIP: 9.0/10 (Category avg: 9.0/10)

Who Is the Company Behind RingCentral Contact Center?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®
  • Ownership: NYSE:RNG

Who Uses This Product?

  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 50% Small, 38% Medium

What Do G2 Reviewers Say About RingCentral Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of RingCentral Contact Center, appreciating its intuitive setup and customizable features.
  • Users appreciate the helpful customer support at RingCentral Contact Center, ensuring swift issue resolution and seamless communication.
  • Users praise the intuitive interface of RingCentral Contact Center, enabling seamless communication and effortless setup.
  • Users appreciate the helpful customer support at RingCentral Contact Center, resolving requests efficiently and pleasantly.
  • Users commend the AI-powered efficiency of RingCentral Contact Center, streamlining customer interactions across various channels.
Cons
  • Users often face call issues with RingCentral, including disconnections and slow support for timely resolutions.
  • Users experience issues with call connectivity, including disconnections mid-call and difficulties answering via mobile.
  • Users experience call quality issues with RingCentral, including disconnections and challenges with mobile connectivity.
  • Users face significant connection issues with RingCentral Contact Center, affecting calls and overall user experience.
  • Users experience poor customer support, often facing delayed responses and inconsistent assistance during critical issues.

What Are Recent G2 Reviews of RingCentral Contact Center?

What Are G2 Users Discussing About RingCentral Contact Center?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated October 3, 2024

UCaaS Platforms Topics

Expand/Collapse

Learn More About UCaaS Platforms

What are UCaaS Platforms?

UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, VoIP, softphone (software for making phone calls online), CRM, SMS, and video conferencing with many other cherry-picked collaboration tools like screen sharing, whiteboarding, and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it.

Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies.

What Does UCaaS Stand For?

UCaaS stands for unified communications as a service.

What Types of UCaaS Platforms Exist?

There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users).

Internal use: UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams.

External use: UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information.

Single-tenant systems: A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly.

Multi-tenant systems: Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. 

What are the Common Features of UCaaS Platforms?

A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive.

Instant messaging: One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration.

VoIP conferencing: Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices.

Video conferencing: Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others.

Screen sharing: Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience.

File sharing: Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems.

Whiteboard: UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows.

Call routing: An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system.

Voicemail to email: One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP.

Voicemail transcription: Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files.

Other Features of UCaaS Platforms: CCaaS option, Conference transcripts, Tenancy flexibility

What are the Benefits of UCaaS Platforms?

Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits.

Savings: When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well.

Increased efficiency: One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it.

Enhanced collaboration potential: While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations.

Who Uses UCaaS Platforms?

The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions.

Software Related to UCaaS Platforms

Related solutions that can be used together with UCaaS platforms include:

Cloud communication platforms: Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently.

Contact center as a service (CCaaS): CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with customer data platforms (CDP) and other customer data repositories.

Challenges with UCaaS Platforms 

Adoption: One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period. 

Interoperability: Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features. 

How to Buy UCaaS Platforms

Requirements Gathering (RFI/RFP) for UCaaS Platforms

Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business.

The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are:

Company size: Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs.

Interoperability: As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded.

Compare UCaaS Products

Create a long list

The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection.

Create a short list

Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list. 

Conduct demos

Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed.

Selection of UCaaS Platforms

Choose a selection team

UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs. 

Negotiation

Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase. 

Final decision

Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.