G2

Tiffany B.

Director of Community Experience and Engagement

Small-Business (50 or fewer emp.)

11/6/2026

"Strong Contact Center Capabilities"

5/5

What do you like best about Five9 Intelligent Cloud Contact Center Platform?

What I like most about Five9 is its ability to manage multiple communication channels within one platform. The reporting and analytics tools provide valuable visibility into agent performance, service levels, and overall contact center operations. I also appreciate the platform's flexibility, particularly its workforce management and quality assurance capabilities, which help streamline daily operations and support team performance. Our Technical Account Manager's ongoing support has also been a positive part of our experience. Review collected by and hosted on G2.com.

What do you dislike about Five9 Intelligent Cloud Contact Center Platform?

One area for improvement is the platform's complexity, especially in administration, configuration, and reporting. Some tasks require navigating multiple areas of the system, which can make routine changes more time-consuming than necessary. I would also like more flexibility and simplicity in the reporting tools, especially when creating customized reports and dashboards. While Five9 offers a wide range of capabilities, a more intuitive user experience would make the platform easier to manage and improve overall efficiency. Review collected by and hosted on G2.com.

What problems is Five9 Intelligent Cloud Contact Center Platform solving and how is that benefiting you?

Five9 allows us to manage customer interactions across multiple channels, including voice, email, and chat, within one platform. It gives us the tools to monitor service levels, manage agent schedules, evaluate performance, and maintain quality standards. Its real-time reporting and workforce management capabilities help us identify trends, adjust staffing, and address operational challenges more efficiently. Overall, Five9 has helped us streamline our contact center operations, improve visibility into team performance, and consistently meet our service level goals while operating with a lean internal team. Review collected by and hosted on G2.com.