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Best IT Alerting Software

Tian Lin
TL
Researched and written by Tian Lin

IT alerting software delivers notifications for IT systems failures. These tools will monitor systems for poor performance, infrastructure issues, and other IT management issues. These notifications may be delivered via email, SMS, or other means of communication. Companies use these tools to identify issues within their networks, IT infrastructure, and other IT systems to reduce downtime and prevent potential permanent damage. Some tools provide incident logging, historical records, or analysis features to expedite the resolution and recovery processes. Network monitoring and incident management software solutions have strong ties to IT alerting solutions, but provide a wider breadth of features. In addition to delivering incident notification alerts, network monitoring tools examine and optimize performance while providing detailed performance data for reporting. Incident management solutions provide tools to mitigate issues and standardize IT and DevOps workflows.

To qualify for inclusion in the IT Alerting category, a product must:

Monitor IT systems for abnormalities
Automate alerts for incidents
Deliver notifications to system administrators
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Featured IT Alerting Software At A Glance

Highest Performer:
Easiest to Use:
Top Trending:
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Highest Performer:
Easiest to Use:
Top Trending:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
114 Listings in IT Alerting Available
(462)4.4 out of 5
Optimized for quick response
15th Easiest To Use in IT Alerting software
Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM Instana discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and upd

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Instana Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    132
    Monitoring
    116
    Real-time Monitoring
    107
    Monitoring Capabilities
    99
    Easy Setup
    69
    Cons
    Expensive
    48
    Learning Curve
    40
    User Interface Issues
    40
    Pricing Issues
    39
    Difficult Learning
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Instana features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    708,798 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339,241 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IBM Instana discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and upd

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 37% Enterprise
IBM Instana Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
132
Monitoring
116
Real-time Monitoring
107
Monitoring Capabilities
99
Easy Setup
69
Cons
Expensive
48
Learning Curve
40
User Interface Issues
40
Pricing Issues
39
Difficult Learning
36
IBM Instana features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 8.9
8.6
Ease of Use
Average: 8.9
8.4
Ease of Admin
Average: 8.7
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
708,798 Twitter followers
LinkedIn® Page
www.linkedin.com
339,241 employees on LinkedIn®
Entry Level Price:$9/month 11 monitors
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

    Users
    • CEO
    • CTO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 45% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Site24x7 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    78
    Monitoring
    73
    Real-time Monitoring
    61
    Monitoring Features
    52
    Monitoring Services
    49
    Cons
    Complexity
    25
    Alert Issues
    23
    Learning Curve
    21
    Expensive
    20
    Not User-Friendly
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Site24x7 features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Quality of Support
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,068 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

Users
  • CEO
  • CTO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 45% Mid-Market
  • 43% Small-Business
Site24x7 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
78
Monitoring
73
Real-time Monitoring
61
Monitoring Features
52
Monitoring Services
49
Cons
Complexity
25
Alert Issues
23
Learning Curve
21
Expensive
20
Not User-Friendly
18
Site24x7 features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.7
Quality of Support
Average: 8.9
8.8
Ease of Use
Average: 8.9
8.8
Ease of Admin
Average: 8.7
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,068 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
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(728)4.5 out of 5
Optimized for quick response
1st Easiest To Use in IT Alerting software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

    Users
    • Software Engineer
    • Incident Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 62% Enterprise
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • xMatters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    76
    Ease of Use
    66
    Alert Management
    65
    Automation
    49
    Notifications
    48
    Cons
    Complexity
    33
    Learning Curve
    25
    Alert Issues
    19
    Complex Setup
    19
    Difficult Setup
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • xMatters features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Quality of Support
    Average: 8.9
    8.9
    Ease of Use
    Average: 8.9
    8.9
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2002
    HQ Location
    Vienna, VA
    Twitter
    @Everbridge
    4,782 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,580 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

Users
  • Software Engineer
  • Incident Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 62% Enterprise
  • 26% Mid-Market
xMatters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
76
Ease of Use
66
Alert Management
65
Automation
49
Notifications
48
Cons
Complexity
33
Learning Curve
25
Alert Issues
19
Complex Setup
19
Difficult Setup
19
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.1
Quality of Support
Average: 8.9
8.9
Ease of Use
Average: 8.9
8.9
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2002
HQ Location
Vienna, VA
Twitter
@Everbridge
4,782 Twitter followers
LinkedIn® Page
www.linkedin.com
1,580 employees on LinkedIn®
(693)4.4 out of 5
Optimized for quick response
View top Consulting Services for Datadog
Entry Level Price:$0 Per host, per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Datadog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    145
    Monitoring
    144
    Real-time Monitoring
    122
    Features
    93
    Analytics
    88
    Cons
    Expensive
    92
    Learning Curve
    73
    Pricing Issues
    71
    Cost
    65
    Learning Difficulty
    56
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Datadog features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Quality of Support
    Average: 8.9
    8.2
    Ease of Use
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Datadog
    Company Website
    Year Founded
    2010
    HQ Location
    New York
    Twitter
    @datadoghq
    50,882 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,625 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 33% Enterprise
Datadog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
145
Monitoring
144
Real-time Monitoring
122
Features
93
Analytics
88
Cons
Expensive
92
Learning Curve
73
Pricing Issues
71
Cost
65
Learning Difficulty
56
Datadog features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.3
Quality of Support
Average: 8.9
8.2
Ease of Use
Average: 8.9
8.3
Ease of Admin
Average: 8.7
Seller Details
Seller
Datadog
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@datadoghq
50,882 Twitter followers
LinkedIn® Page
www.linkedin.com
10,625 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The free online uptime monitoring service with an App available for iOS and Android (https://uptimerobot.com). With the Free Plan, you can monitor up to 50 URLs, check for the content of a website (

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 70% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UptimeRobot Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Notifications
    71
    Easy Setup
    68
    Monitoring
    61
    Ease of Use
    53
    Reliability
    51
    Cons
    Inadequate Notifications
    20
    Plan Limitations
    13
    Expensive
    9
    Poor UI
    9
    Limited Monitoring
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UptimeRobot features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 8.9
    9.5
    Ease of Use
    Average: 8.9
    9.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Sliema, Malta
    Twitter
    @uptimerobot
    17,494 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The free online uptime monitoring service with an App available for iOS and Android (https://uptimerobot.com). With the Free Plan, you can monitor up to 50 URLs, check for the content of a website (

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 70% Small-Business
  • 20% Mid-Market
UptimeRobot Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Notifications
71
Easy Setup
68
Monitoring
61
Ease of Use
53
Reliability
51
Cons
Inadequate Notifications
20
Plan Limitations
13
Expensive
9
Poor UI
9
Limited Monitoring
8
UptimeRobot features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 8.9
9.5
Ease of Use
Average: 8.9
9.5
Ease of Admin
Average: 8.7
Seller Details
Year Founded
2010
HQ Location
Sliema, Malta
Twitter
@uptimerobot
17,494 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
(585)4.4 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    97
    Real-time Monitoring
    95
    Monitoring
    75
    Insights
    69
    Analytics
    62
    Cons
    Expensive
    63
    Pricing Issues
    53
    Complexity
    50
    Learning Curve
    50
    Complex Setup
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • New Relic features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    65,930 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 30% Enterprise
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Real-time Monitoring
95
Monitoring
75
Insights
69
Analytics
62
Cons
Expensive
63
Pricing Issues
53
Complexity
50
Learning Curve
50
Complex Setup
38
New Relic features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 8.9
8.4
Ease of Use
Average: 8.9
8.5
Ease of Admin
Average: 8.7
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
65,930 Twitter followers
LinkedIn® Page
www.linkedin.com
3,029 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Debugging
    53
    Insights
    47
    Features
    44
    Monitoring
    44
    Cons
    Learning Curve
    43
    Missing Features
    39
    Complexity
    29
    UX Improvement
    26
    Learning Difficulty
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Quality of Support
    Average: 8.9
    8.3
    Ease of Use
    Average: 8.9
    8.2
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Year Founded
    2005
    HQ Location
    Boston, MA
    Twitter
    @Dynatrace
    18,645 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,800 employees on LinkedIn®
    Ownership
    NYSE: DT
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Debugging
53
Insights
47
Features
44
Monitoring
44
Cons
Learning Curve
43
Missing Features
39
Complexity
29
UX Improvement
26
Learning Difficulty
25
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.7
Quality of Support
Average: 8.9
8.3
Ease of Use
Average: 8.9
8.2
Ease of Admin
Average: 8.7
Seller Details
Seller
Dynatrace
Year Founded
2005
HQ Location
Boston, MA
Twitter
@Dynatrace
18,645 Twitter followers
LinkedIn® Page
www.linkedin.com
5,800 employees on LinkedIn®
Ownership
NYSE: DT
(963)4.3 out of 5
10th Easiest To Use in IT Alerting software
View top Consulting Services for Jira Service Management
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    49
    Integrations
    33
    Automation
    32
    Ticket Management
    31
    Features
    29
    Cons
    Learning Curve
    35
    Complexity
    29
    Steep Learning Curve
    29
    Complex Setup
    22
    Complex UI
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Quality of Support
    Average: 8.9
    8.2
    Ease of Use
    Average: 8.9
    8.0
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,754 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
49
Integrations
33
Automation
32
Ticket Management
31
Features
29
Cons
Learning Curve
35
Complexity
29
Steep Learning Curve
29
Complex Setup
22
Complex UI
16
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.4
Quality of Support
Average: 8.9
8.2
Ease of Use
Average: 8.9
8.0
Ease of Admin
Average: 8.7
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,754 Twitter followers
LinkedIn® Page
www.linkedin.com
21,797 employees on LinkedIn®
(325)4.6 out of 5
Optimized for quick response
5th Easiest To Use in IT Alerting software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Uptime.com website monitoring solutions provide unmatched visibility and availability, empowering engineering, operations and SRE teams to monitor & respond to their most essential services. Simpl

    Users
    • CTO
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Uptime.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    85
    Easy Setup
    53
    Notifications
    45
    Monitoring Services
    44
    Monitoring
    43
    Cons
    Complex Configuration
    19
    Expensive
    18
    Notification Issues
    17
    Inadequate Notifications
    15
    Learning Curve
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Uptime.com features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 8.9
    9.3
    Ease of Use
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @UptimeDotCom
    1,259 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Uptime.com website monitoring solutions provide unmatched visibility and availability, empowering engineering, operations and SRE teams to monitor & respond to their most essential services. Simpl

Users
  • CTO
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 36% Small-Business
Uptime.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
85
Easy Setup
53
Notifications
45
Monitoring Services
44
Monitoring
43
Cons
Complex Configuration
19
Expensive
18
Notification Issues
17
Inadequate Notifications
15
Learning Curve
13
Uptime.com features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 8.9
9.3
Ease of Use
Average: 8.9
9.0
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@UptimeDotCom
1,259 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
(1,314)4.6 out of 5
Optimized for quick response
13th Easiest To Use in IT Alerting software
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    158
    Features
    89
    Automation
    75
    Ticketing System
    67
    Ticket Management
    61
    Cons
    Missing Features
    54
    Limited Features
    42
    Learning Curve
    36
    Limited Customization
    33
    Ticketing Issues
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Quality of Support
    Average: 8.9
    9.2
    Ease of Use
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,047 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
158
Features
89
Automation
75
Ticketing System
67
Ticket Management
61
Cons
Missing Features
54
Limited Features
42
Learning Curve
36
Limited Customization
33
Ticketing Issues
27
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.0
Quality of Support
Average: 8.9
9.2
Ease of Use
Average: 8.9
9.0
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,047 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PagerDuty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Notifications
    21
    Alerting System
    19
    Alert Management
    17
    Ease of Use
    15
    Easy Integrations
    15
    Cons
    Alert Issues
    12
    Expensive
    8
    Complexity
    7
    Inefficient Alert System
    7
    Complex UI
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PagerDuty features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Quality of Support
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PagerDuty
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @pagerduty
    24,646 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,288 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 38% Enterprise
PagerDuty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
21
Alerting System
19
Alert Management
17
Ease of Use
15
Easy Integrations
15
Cons
Alert Issues
12
Expensive
8
Complexity
7
Inefficient Alert System
7
Complex UI
6
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.9
Quality of Support
Average: 8.9
8.6
Ease of Use
Average: 8.9
8.5
Ease of Admin
Average: 8.7
Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
24,646 Twitter followers
LinkedIn® Page
www.linkedin.com
1,288 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

    Users
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Games
    Market Segment
    • 47% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rakuten SixthSense Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    11
    Alerting System
    9
    Customer Support
    9
    Ease of Use
    9
    Implementation Ease
    9
    Cons
    Complex Setup
    3
    Poor Documentation
    3
    Alert Issues
    2
    Inefficient Alert System
    2
    Insufficient Information
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 8.9
    9.3
    Ease of Use
    Average: 8.9
    9.2
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
    Ownership
    TYO: 4755
Product Description
How are these determined?Information
This description is provided by the seller.

In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

Users
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Games
Market Segment
  • 47% Enterprise
  • 38% Mid-Market
Rakuten SixthSense Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
11
Alerting System
9
Customer Support
9
Ease of Use
9
Implementation Ease
9
Cons
Complex Setup
3
Poor Documentation
3
Alert Issues
2
Inefficient Alert System
2
Insufficient Information
2
Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 8.9
9.3
Ease of Use
Average: 8.9
9.2
Ease of Admin
Average: 8.7
Seller Details
Year Founded
2016
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Ownership
TYO: 4755
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

    Users
    • CEO
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 89% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Better Stack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    114
    Easy Setup
    93
    User Interface
    71
    Setup Ease
    54
    Alerting System
    52
    Cons
    Expensive
    22
    Missing Features
    22
    Limited Features
    13
    Pricing Issues
    13
    Log Management
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Better Stack features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Quality of Support
    Average: 8.9
    9.5
    Ease of Use
    Average: 8.9
    9.7
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @BetterStackHQ
    10,172 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

Users
  • CEO
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 89% Small-Business
  • 7% Mid-Market
Better Stack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
114
Easy Setup
93
User Interface
71
Setup Ease
54
Alerting System
52
Cons
Expensive
22
Missing Features
22
Limited Features
13
Pricing Issues
13
Log Management
12
Better Stack features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.5
Quality of Support
Average: 8.9
9.5
Ease of Use
Average: 8.9
9.7
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@BetterStackHQ
10,172 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multip

    Users
    • Data Analyst
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 51% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pandora FMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    139
    Ease of Use
    114
    Real-time Monitoring
    96
    Flexibility
    64
    Network Monitoring
    61
    Cons
    Learning Curve
    45
    Complex Setup
    32
    Learning Difficulty
    30
    Difficult Learning
    28
    Complex Configuration
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pandora FMS features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Quality of Support
    Average: 8.9
    9.1
    Ease of Use
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Madrid, Spain
    Twitter
    @pandorafms
    5,494 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multip

Users
  • Data Analyst
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 51% Mid-Market
  • 37% Small-Business
Pandora FMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
139
Ease of Use
114
Real-time Monitoring
96
Flexibility
64
Network Monitoring
61
Cons
Learning Curve
45
Complex Setup
32
Learning Difficulty
30
Difficult Learning
28
Complex Configuration
27
Pandora FMS features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.1
Quality of Support
Average: 8.9
9.1
Ease of Use
Average: 8.9
8.5
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2004
HQ Location
Madrid, Spain
Twitter
@pandorafms
5,494 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
(345)4.6 out of 5
Optimized for quick response
Entry Level Price:$1.50
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Coralogix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    82
    Log Management
    70
    Customer Support
    65
    Real-time Monitoring
    57
    User Interface
    57
    Cons
    Learning Curve
    25
    Missing Features
    25
    Difficult Learning
    24
    Slow Performance
    24
    Learning Difficulty
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Coralogix features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Quality of Support
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Coralogix
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @Coralogix
    4,077 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    574 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
Coralogix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
82
Log Management
70
Customer Support
65
Real-time Monitoring
57
User Interface
57
Cons
Learning Curve
25
Missing Features
25
Difficult Learning
24
Slow Performance
24
Learning Difficulty
22
Coralogix features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.4
Quality of Support
Average: 8.9
8.8
Ease of Use
Average: 8.9
8.8
Ease of Admin
Average: 8.7
Seller Details
Seller
Coralogix
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@Coralogix
4,077 Twitter followers
LinkedIn® Page
www.linkedin.com
574 employees on LinkedIn®