Compare Drift and Fin by Intercom 
At a Glance
Market Segments
Mid-Market (51.6% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
$0.99 1 Outcome
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,817)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say that Drift remains a solid tool for web interactions, with its AI sales features being particularly beneficial. However, some have noted occasional routing bugs that can disrupt the user experience, though these issues are typically resolved quickly.
- Reviewers mention that Fin by Intercom's implementation process is straightforward, allowing users to get up and running with minimal hassle. This ease of setup is a significant advantage for small businesses looking for efficient solutions.
- According to verified reviews, Drift's web version impresses users with its seamless integration, allowing for conversations without needing to enter external platforms like Facebook Messenger. This feature enhances user engagement and accessibility.
- G2 reviewers highlight that Fin by Intercom's ability to refer users to customer service when necessary is a standout feature, ensuring that users receive the help they need without feeling abandoned by the AI.
- Users express that while Drift offers a visually appealing interface, they sometimes encounter challenges with its routing capabilities. Despite this, many still find it a valuable tool for their sales processes, indicating a balance of strengths and weaknesses.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Drift
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.7
1,019
8.7
2,877
Ease of Use
8.7
1,032
8.9
2,908
Ease of Setup
8.4
508
8.4
1,510
Ease of Admin
8.5
473
8.6
1,340
Quality of Support
8.8
940
8.6
2,773
Has the product been a good partner in doing business?
8.9
472
8.8
1,336
Product Direction (% positive)
8.9
997
8.8
2,729
Features by Category
Ticket and Case Management
Not enough data
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Generative AI
Not enough data
8.3
249
Not enough data
8.2
249
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Not enough data
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Platform
Not enough data
8.1
722
|
Verified
8.4
461
|
Verified
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Messenger
8.5
203
|
Verified
8.8
383
|
Verified
8.2
201
|
Verified
8.1
363
|
Verified
9.1
273
|
Verified
9.3
478
|
Verified
8.5
250
|
Verified
8.5
327
|
Verified
Channels
7.9
116
|
Verified
8.0
293
|
Verified
8.9
250
|
Verified
9.0
438
|
Verified
7.7
91
|
Verified
7.9
207
|
Verified
7.6
81
|
Verified
7.3
121
7.8
90
|
Verified
8.1
229
|
Verified
Customers
8.6
225
|
Verified
8.8
428
|
Verified
8.4
202
|
Verified
8.6
432
|
Verified
8.1
241
|
Verified
8.2
436
|
Verified
8.7
242
|
Verified
8.3
387
|
Verified
8.5
246
|
Verified
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.9
315
|
Verified
Not enough data
8.2
309
|
Verified
Not enough data
8.2
288
|
Verified
Not enough data
8.7
305
|
Verified
Not enough data
Organization
8.0
265
|
Verified
Not enough data
8.0
269
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
241
|
Verified
Not enough data
8.0
261
|
Verified
Not enough data
Sales Analysis
7.5
215
|
Verified
Not enough data
7.7
221
|
Verified
Not enough data
Generative AI
7.5
87
Not enough data
7.6
85
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
85
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
8.2
280
8.8
597
8.3
268
8.8
587
8.4
303
9.0
589
8.1
273
8.8
558
8.0
228
8.6
478
Platform
8.9
309
9.5
616
8.4
291
8.9
584
8.4
275
8.8
579
8.1
281
8.7
564
7.9
240
8.2
419
8.4
261
8.9
528
8.2
286
8.8
583
Generative AI
7.7
84
Feature Not Available
7.7
82
8.4
142
Conversational Platform
8.6
167
8.7
1058
8.4
117
8.7
839
8.7
128
8.7
858
8.6
92
9.0
779
Support Automation
Feature Not Available
8.6
859
8.4
147
8.7
901
8.7
138
8.5
519
8.4
92
8.8
813
Generative AI
7.9
31
Feature Not Available
7.7
31
8.4
155
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
95
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.5
96
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
8.6
202
7.8
12
7.4
185
8.1
12
9.0
214
Automation
8.2
11
8.4
211
8.3
13
8.3
208
8.3
12
8.5
198
Artificial Intelligence
7.7
13
8.5
201
8.2
13
8.6
193
8.3
14
8.5
204
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
8.3
297
7.7
81
8.3
295
7.3
81
Feature Not Available
Communication
9.2
543
|
Verified
9.2
1443
|
Verified
8.5
539
|
Verified
8.9
1451
|
Verified
7.8
323
|
Verified
8.7
1192
|
Verified
8.6
415
|
Verified
9.1
1358
|
Verified
7.9
189
8.2
595
Internal Use
8.4
461
|
Verified
8.2
1270
|
Verified
8.7
471
|
Verified
8.7
1095
|
Verified
8.5
472
|
Verified
8.2
1043
|
Verified
8.2
409
|
Verified
8.7
1251
|
Verified
8.3
372
|
Verified
8.9
1321
|
Verified
8.1
402
|
Verified
8.6
1289
|
Verified
Generative AI
7.4
20
8.2
94
Self-Service Experience
8.1
57
9.0
657
8.2
53
8.9
653
Feature Not Available
Feature Not Available
8.2
51
8.2
491
8.5
57
8.4
536
Self-Service Platform
8.6
57
8.7
532
8.7
60
8.8
540
8.2
59
8.4
482
8.6
59
8.6
524
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.4
17
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Automation
Not enough data
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Fin by Intercom are categorized as Conversational Support, Conversational Marketing, Chatbots, Live Chat, Customer Self-Service, and Customer Service Automation
Unique Categories
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
20.6%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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