Fin by Intercom Features

Based on 720 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 1267 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 823 Fin by Intercom reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 789 Fin by Intercom reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 1015 Fin by Intercom reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 1017 Fin by Intercom reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 81 Fin by Intercom reviews. Allows business to edit conversations to meet the unique needs of one's business.

Based on 82 Fin by Intercom reviews. Gives users the ability to update systems, like CRM, based on conversations.

As reported in 83 Fin by Intercom reviews. Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Provide tools for live chat on one's website. 612 reviewers of Fin by Intercom have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 582 Fin by Intercom reviews.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 578 Fin by Intercom reviews.

Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 561 Fin by Intercom reviews.

Based on 419 Fin by Intercom reviews. Allows users to test the efficacy of various responses through A/B testing.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. 528 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 582 Fin by Intercom reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Based on 1100 Fin by Intercom reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 1118 Fin by Intercom reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 1095 Fin by Intercom reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 1145 Fin by Intercom reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply

Based on 680 Fin by Intercom reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 1136 Fin by Intercom reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 1060 Fin by Intercom reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 961 Fin by Intercom reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 891 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 1090 Fin by Intercom reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 1264 Fin by Intercom reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 812 Fin by Intercom reviews.

Make and receive calls directly in the application. Track and record calls for analysis. 522 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 653 Fin by Intercom reviews. Provides a repository of information that can be used by those seeking support.

Based on 651 Fin by Intercom reviews. Makes articles in the knowledge base searchable on the web.

As reported in 490 Fin by Intercom reviews. Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences 535 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 530 Fin by Intercom reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks This feature was mentioned in 534 Fin by Intercom reviews.

Utilizes artificial intelligence to improve workflows or customer experiences 475 reviewers of Fin by Intercom have provided feedback on this feature.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 520 Fin by Intercom reviews.

Based on 1441 Fin by Intercom reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 1449 Fin by Intercom reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 1191 Fin by Intercom reviews and verified by the G2 Product R&D team. Sends automated emails to further engage clients and potential clients.

Based on 1356 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 595 Fin by Intercom reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 1267 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 1094 Fin by Intercom reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Based on 1043 Fin by Intercom reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers.

Based on 1247 Fin by Intercom reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations.

Based on 1319 Fin by Intercom reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Based on 1287 Fin by Intercom reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers.

Based on 89 Fin by Intercom reviews. Scours various channels for brand mentions to proactively seek reparative communications.

Based on 86 Fin by Intercom reviews. Creates and assigns support tickets, scheduling them in a timely manner.

As reported in 89 Fin by Intercom reviews. Allows administrators to create templated responses to frequently asked questions.

Based on 89 Fin by Intercom reviews. Ability to connect agents with customers through Live Chat.

As reported in 88 Fin by Intercom reviews. Connects employees with customers through a social media solution.

As reported in 91 Fin by Intercom reviews. Ability to connect agents with customers through email.

Connects employees with customers through a calling solution. 81 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 83 Fin by Intercom reviews. Ability to connect agents with customers through text message solution.

Based on 293 Fin by Intercom reviews and verified by the G2 Product R&D team. Conversations enacted over social media.

Based on 438 Fin by Intercom reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.

Based on 207 Fin by Intercom reviews and verified by the G2 Product R&D team. Conversations enacted through text message (SMS).

As reported in 121 Fin by Intercom reviews. Conversations enacted through voice assistants.

Based on 229 Fin by Intercom reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.

Software incorporates multiple digital communications channels. 227 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 218 Fin by Intercom reviews. Allows incorporation of inbound contacts from non-marketing channels.

Provides opportunity for customers to give feedback through a survey. This feature was mentioned in 86 Fin by Intercom reviews.

Based on 87 Fin by Intercom reviews. Enables administrators to create customized reports reflecting customer satisfaction.

As reported in 83 Fin by Intercom reviews. Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. This feature was mentioned in 83 Fin by Intercom reviews.

Based on 383 Fin by Intercom reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.

Based on 363 Fin by Intercom reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.

Based on 478 Fin by Intercom reviews and verified by the G2 Product R&D team. Live human component of conversations.

Based on 327 Fin by Intercom reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.

Based on 428 Fin by Intercom reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.

Based on 432 Fin by Intercom reviews and verified by the G2 Product R&D team. Creation and modification of customer profiles based on conversations.

Based on 436 Fin by Intercom reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.

Based on 387 Fin by Intercom reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.

Based on 379 Fin by Intercom reviews and verified by the G2 Product R&D team. Success rate of conversations leading to customer purchases.

Based on 140 Fin by Intercom reviews. Allows you to deploy NPS surveys to users.

Based on 157 Fin by Intercom reviews. Analyzes user survey responses and information in the application.

Organizes users into predefined groups and provides different responses based on group. This feature was mentioned in 167 Fin by Intercom reviews.

As reported in 119 Fin by Intercom reviews. Supports multiple languages.

Provides responses based on user behavior and feedback. This feature was mentioned in 151 Fin by Intercom reviews.

Supports audio and video-based walkthroughs. This feature was mentioned in 136 Fin by Intercom reviews.

As reported in 146 Fin by Intercom reviews. Supports text bubble walkthroughs.

Outbound communications are segmented and personalized. This feature was mentioned in 230 Fin by Intercom reviews.

As reported in 222 Fin by Intercom reviews. Inbound contacts are identified and handled based on history.

As reported in 215 Fin by Intercom reviews. Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Based on 128 Fin by Intercom reviews. Allows users to leave notes or comments on emails or relevant cases.

Based on 125 Fin by Intercom reviews. Provides a dedicated space or a thread feature that allows for long-form discussion.

Offer in-application assignment and task tracking functionality. 120 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 123 Fin by Intercom reviews. Allows users to create and follow predetermined workflows attached to actions.

Allows users to create canned answers or templates for email responses. 123 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 122 Fin by Intercom reviews. Integrates without outside software to provide additional functionality or pull information.

Provides a tagging system to allow users to sort emails by relevant subject. This feature was mentioned in 124 Fin by Intercom reviews.

Based on 111 Fin by Intercom reviews. Analyzes trends in email content and resolution.

Tracks performance and productivity of users inside the application. This feature was mentioned in 119 Fin by Intercom reviews.

Tracks email analytics like emails opened, how long the email was opened for, etc. 118 reviewers of Fin by Intercom have provided feedback on this feature.

Provides personalized responses to interlocator based on segmentation or past responses. 84 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 86 Fin by Intercom reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator. This feature was mentioned in 84 Fin by Intercom reviews.

Customize your chat workflows with rules and automations. 596 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 586 Fin by Intercom reviews. Control who the chatbot converses with (and when).

As reported in 586 Fin by Intercom reviews. Has the ability to connect interlocator with a human agent when the need arises.

As reported in 556 Fin by Intercom reviews. Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. This feature was mentioned in 478 Fin by Intercom reviews.

Identifies the customer and personalizes interaction at every touchpoint. 1058 reviewers of Fin by Intercom have provided feedback on this feature.

Allows multiple related channels to interact at once to reduce transfers. 837 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 858 Fin by Intercom reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

As reported in 779 Fin by Intercom reviews. Provides features for sending outbound messages to engage customers through proactive support.

As reported in 859 Fin by Intercom reviews. Can route contacts to agents the customer has worked with before.

Based on 901 Fin by Intercom reviews. Provides features for escalating conversations to the appropriate agent.

Based on 518 Fin by Intercom reviews. Maintains a transcript of conversations from all channels.

Based on 810 Fin by Intercom reviews. Enables customers to resolve queries or issues without the assistance of an agent.

Is able to process inquiries submitted by text data from live chat, email, or SMS 200 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 185 Fin by Intercom reviews. Comprehends human speech and can transcribe it to text for processing

The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries This feature was mentioned in 211 Fin by Intercom reviews.

As reported in 208 Fin by Intercom reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence 207 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 197 Fin by Intercom reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 164 Fin by Intercom reviews.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 159 reviewers of Fin by Intercom have provided feedback on this feature.

Allows users to automate the handling, processing, and management of documents. This feature was mentioned in 154 Fin by Intercom reviews.

Based on 200 Fin by Intercom reviews. The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses

As reported in 193 Fin by Intercom reviews. Multilingual capabilities allow the AI to process inquiries from many languages

As reported in 201 Fin by Intercom reviews. The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

As reported in 140 Fin by Intercom reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. 50 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 247 Fin by Intercom reviews. Allows users to generate text based on a text prompt.

As reported in 248 Fin by Intercom reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 296 Fin by Intercom reviews.

Based on 294 Fin by Intercom reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. 94 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 154 Fin by Intercom reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. 84 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 16 Fin by Intercom reviews. Condenses long documents or text into a brief summary.

As reported in 61 Fin by Intercom reviews. Allows users to automate responses to customer inquiries across various channels.

As reported in 63 Fin by Intercom reviews. Allows users to automate responses to customer inquiries across various channels.

Based on 63 Fin by Intercom reviews. Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. 63 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 64 Fin by Intercom reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

As reported in 64 Fin by Intercom reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input. 63 reviewers of Fin by Intercom have provided feedback on this feature.

Allows the AI agent to identify and resolve issues without user intervention. This feature was mentioned in 66 Fin by Intercom reviews.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 161 reviewers of Fin by Intercom have provided feedback on this feature.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 161 reviewers of Fin by Intercom have provided feedback on this feature.

As reported in 158 Fin by Intercom reviews. Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention. This feature was mentioned in 161 Fin by Intercom reviews.

Enables integration with web-based software, websites, or other software applications.

Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Allows the AI agent to autonomously resolve customer queries without human intervention. This feature was mentioned in 174 Fin by Intercom reviews.

Enables the AI agent to provide accurate answers based on the context of customer inquiries. 174 reviewers of Fin by Intercom have provided feedback on this feature.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly. 164 reviewers of Fin by Intercom have provided feedback on this feature.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. 172 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 159 Fin by Intercom reviews. Provides users the ability to interact with the AI agent in multiple languages for global support.

As reported in 157 Fin by Intercom reviews. Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

As reported in 158 Fin by Intercom reviews. Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Based on 160 Fin by Intercom reviews. Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Based on 164 Fin by Intercom reviews. Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input This feature was mentioned in 46 Fin by Intercom reviews.

As reported in 45 Fin by Intercom reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases This feature was mentioned in 46 Fin by Intercom reviews.

Improves performance based on feedback and experience 47 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 50 Fin by Intercom reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting This feature was mentioned in 47 Fin by Intercom reviews.

Makes informed choices based on available data and objectives This feature was mentioned in 46 Fin by Intercom reviews.

As reported in 61 Fin by Intercom reviews. Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation 61 reviewers of Fin by Intercom have provided feedback on this feature.

Based on 61 Fin by Intercom reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience

Capability to perform complex tasks without constant human input 26 reviewers of Fin by Intercom have provided feedback on this feature.

Makes informed choices based on available data and objectives 26 reviewers of Fin by Intercom have provided feedback on this feature.