Introducing G2.ai, the future of software buying.Try now
Compare Fin by Intercom and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$19.00 1 User per month billed annually Per Month
Fin by Intercom
Star Rating
(3,759)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansFreshdesk
Star Rating
(3,677)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, particularly highlighting its clean and intuitive interface. Users appreciate the ease of navigation and the seamless integration with tools like Genesys Cloud and Microsoft Teams, which enhances daily operations.
- Users say that Fin by Intercom stands out for its high accuracy in providing answers, with many noting that it saves them significant time when searching for information. The platform's adaptability to various conversations is also praised, making it feel more personalized and responsive.
- According to verified reviews, Freshdesk's ticket management features, such as the child ticket option, streamline the escalation process by automatically duplicating information from parent tickets. This functionality is particularly beneficial for teams handling high volumes of customer inquiries.
- Reviewers mention that while Freshdesk has a strong overall satisfaction score, Fin by Intercom's entry-level pricing at $0.99 makes it an attractive option for small businesses looking to minimize costs while still accessing robust chat functionalities.
- Users highlight that both platforms offer solid support, but Freshdesk receives slightly higher marks for its quality of support. Reviewers appreciate the responsiveness and helpfulness of the support team, which can be crucial during critical operational times.
- G2 reviewers note that while Freshdesk has a broader feature set for help desk functionalities, Fin by Intercom shines in live chat capabilities, with users praising its effectiveness in handling real-time customer interactions across both web and mobile platforms.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Fin by Intercom
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
2,848
8.6
3,220
Ease of Use
8.9
2,878
8.9
3,242
Ease of Setup
8.4
1,484
8.6
2,301
Ease of Admin
8.6
1,323
8.7
2,172
Quality of Support
8.6
2,744
8.7
3,117
Has the product been a good partner in doing business?
8.8
1,320
8.8
2,095
Product Direction (% positive)
8.8
2,699
8.8
3,193
Features by Category
Ticket and Case Management
8.6
1101
|
Verified
8.9
2232
|
Verified
8.8
1120
|
Verified
8.8
2245
|
Verified
8.7
1097
|
Verified
8.5
2158
|
Verified
8.6
1148
|
Verified
8.5
2045
|
Verified
8.3
681
|
Verified
8.3
1804
|
Verified
8.8
1137
|
Verified
8.5
2089
|
Verified
8.8
1061
|
Verified
8.7
2014
|
Verified
8.6
962
|
Verified
8.3
1376
|
Verified
Generative AI
8.3
247
7.3
332
8.2
248
7.4
329
Agentic AI - Help Desk
7.8
62
7.1
60
8.3
62
6.9
60
7.9
62
7.3
60
Communication Channels
8.8
892
|
Verified
8.6
1926
|
Verified
8.8
1091
|
Verified
8.9
2080
|
Verified
9.4
1265
|
Verified
8.4
1316
|
Verified
8.3
812
8.0
1194
|
Verified
7.6
522
7.9
941
|
Verified
Platform
8.1
722
|
Verified
8.0
1160
|
Verified
8.2
1269
|
Verified
8.1
1662
|
Verified
8.7
826
|
Verified
8.6
1546
|
Verified
8.7
791
|
Verified
8.2
1148
|
Verified
8.1
1017
|
Verified
8.0
1871
|
Verified
8.2
1019
|
Verified
8.3
1960
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
228
8.4
358
8.3
218
8.0
335
Feature Not Available
7.5
325
Design
Feature Not Available
8.2
331
Feature Not Available
7.8
336
8.7
230
8.3
356
8.7
222
8.3
345
8.6
215
8.4
333
Generative AI
Feature Not Available
7.7
266
8.2
84
7.8
266
Usability
Not enough data
8.7
267
Not enough data
8.7
263
Not enough data
8.8
257
Reporting
Not enough data
8.6
251
Not enough data
8.5
247
Not enough data
8.6
259
Generative AI
Not enough data
7.5
183
Not enough data
7.6
183
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
588
Not enough data
8.8
557
Not enough data
8.6
478
Not enough data
Platform
9.5
613
Not enough data
8.9
583
Not enough data
8.8
579
Not enough data
8.7
562
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
8.3
437
8.7
837
8.3
385
8.7
858
8.3
377
9.0
779
8.4
312
Support Automation
8.6
859
8.4
393
8.7
901
8.4
414
8.5
518
8.2
377
8.8
812
8.2
319
Generative AI
Feature Not Available
7.4
212
8.4
154
7.4
208
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
212
Not enough data
Automation
8.4
210
Not enough data
8.3
208
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
201
Not enough data
Generative AI
8.3
296
7.9
119
8.3
294
7.9
117
Feature Not Available
7.6
116
Communication
9.2
1442
|
Verified
8.8
586
|
Verified
8.9
1450
|
Verified
8.7
602
|
Verified
8.7
1192
|
Verified
8.7
496
|
Verified
9.1
1357
|
Verified
8.5
201
8.2
595
8.2
203
Internal Use
8.2
1269
|
Verified
8.1
1662
|
Verified
8.7
1095
|
Verified
8.6
205
8.2
1043
|
Verified
8.1
187
8.7
1249
|
Verified
8.8
560
|
Verified
8.9
1320
|
Verified
8.8
520
|
Verified
8.6
1288
|
Verified
8.6
548
|
Verified
Generative AI
8.2
94
7.9
144
Self-Service Experience
8.9
655
8.7
961
8.9
652
8.6
913
Feature Not Available
8.3
687
8.2
491
8.2
242
8.4
536
8.4
259
Self-Service Platform
8.7
532
8.5
255
8.8
538
8.7
263
8.4
479
8.0
224
8.6
523
8.4
239
Agentic AI - Customer Self-Service
7.4
47
7.8
19
7.8
46
7.7
17
7.4
47
7.9
18
7.9
49
7.8
20
8.1
51
7.5
19
7.5
48
7.4
18
7.5
47
7.7
18
Generative AI
Feature Not Available
8.2(won by default)
81
Feature Not Available
8.1(won by default)
81
Process
9.3(won by 0.7)
89
8.6
164
9.0
86
9.3(won by 0.3)
485
9.6(won by 1.0)
89
8.6
374
Channels
9.4(won by 0.2)
89
9.2
480
8.8(won by 0.1)
88
8.7
418
9.5(won by 0.7)
91
8.8
380
8.3
81
8.5(won by 0.2)
342
8.8(won by 0.5)
83
8.3
57
Insight
9.1(won by 0.5)
86
8.6
384
9.2(won by 0.5)
87
8.7
172
8.8(won by 0.2)
83
8.6
376
9.3(won by 0.2)
83
9.1
447
Generative AI
Feature Not Available
7.7
88
7.2
16
7.7
87
Customer Query Resolution - AI Customer Support Agents
7.8
180
9.0
12
8.0
181
8.8
11
7.7
165
8.3
12
8.5
177
8.8
12
8.0
160
8.1
12
Customer Interaction Automation - AI Customer Support Agents
7.5
158
8.2
12
7.9
159
8.6
13
7.9
165
8.7
13
8.4
168
8.6
13
Automation
8.2
173
9.0
12
7.9
161
8.8
12
7.2
155
8.9
12
Autonomy
7.6
162
7.2
12
7.7
162
8.6
11
7.2
159
8.5
12
7.7
163
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Freshdesk are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, and Chatbots
Freshdesk is categorized as Complaint Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
