Compare Fin by Intercom and Freshdesk 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$19.00 1 User per month billed annually Per Month
Fin by Intercom
Star Rating
(3,845)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansFreshdesk
Star Rating
(3,733)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a user-friendly interface, making it easy for both agents and end users to navigate. Users appreciate its simplicity and the ability to automate tasks, which enhances the overall customer service experience.
- Users say that Fin by Intercom stands out for its human-like interaction, with quick and comprehensive responses that feel less robotic. This quality makes it a preferred choice for those looking for a more conversational AI experience.
- Reviewers mention that Freshdesk's robust service management features allow for effective case tracking and management, with many highlighting the clean overview of cases that helps agents stay organized and efficient.
- According to verified reviews, Fin by Intercom is praised for its ability to provide quick answers and seamlessly escalate issues to customer service representatives when necessary, ensuring that users receive the help they need without delay.
- G2 reviewers highlight that Freshdesk's automation capabilities significantly reduce the workload on support teams, allowing them to focus on delivering exceptional service rather than getting bogged down by repetitive tasks.
- Users report that while Freshdesk has a higher overall satisfaction score, Fin by Intercom's AI capabilities, particularly in understanding user queries, are impressive, making it a strong contender for businesses prioritizing AI-driven support.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Fin by Intercom
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.8
2,895
8.6
3,269
Ease of Use
8.9
2,926
8.9
3,291
Ease of Setup
8.4
1,523
8.6
2,347
Ease of Admin
8.6
1,351
8.7
2,198
Quality of Support
8.6
2,789
8.7
3,166
Has the product been a good partner in doing business?
8.8
1,346
8.8
2,121
Product Direction (% positive)
8.8
2,745
8.8
3,238
Features by Category
Ticket and Case Management
8.6
1104
|
Verified
8.9
2245
|
Verified
8.8
1125
|
Verified
8.8
2259
|
Verified
8.7
1101
|
Verified
8.5
2185
|
Verified
8.6
1153
|
Verified
8.5
2062
|
Verified
8.3
682
|
Verified
8.3
1807
|
Verified
8.8
1139
|
Verified
8.5
2091
|
Verified
8.8
1063
|
Verified
8.7
2021
|
Verified
8.6
965
|
Verified
8.3
1374
|
Verified
Generative AI
8.3
249
7.3
328
8.2
250
7.4
323
Agentic AI - Help Desk
7.8
62
7.1
57
8.3
62
6.8
56
7.9
62
7.2
56
Communication Channels
8.8
894
|
Verified
8.6
1924
|
Verified
8.8
1094
|
Verified
8.9
2088
|
Verified
9.4
1270
|
Verified
8.4
1313
|
Verified
8.3
812
8.0
1188
|
Verified
7.6
524
7.9
933
|
Verified
Platform
8.1
723
|
Verified
8.1
1157
|
Verified
8.2
1270
|
Verified
8.1
1659
|
Verified
8.7
826
|
Verified
8.6
1548
|
Verified
8.7
791
|
Verified
8.3
1151
|
Verified
8.1
1019
|
Verified
8.0
1876
|
Verified
8.2
1019
|
Verified
8.3
1963
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
230
8.4
357
8.3
219
8.0
333
Feature Not Available
7.5
322
Design
Feature Not Available
8.2
330
Feature Not Available
7.8
334
8.7
231
8.3
355
8.7
223
8.3
343
8.6
216
8.4
331
Generative AI
Feature Not Available
7.7
262
8.3
86
7.7
262
Usability
Not enough data
8.7
263
Not enough data
8.7
259
Not enough data
8.8
251
Reporting
Not enough data
8.6
245
Not enough data
8.5
241
Not enough data
8.6
253
Generative AI
Not enough data
7.5
178
Not enough data
7.5
178
Responses
9.1
84
Not enough data
9.0
87
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.9
51
Not enough data
Responses
8.8
599
Not enough data
8.8
588
Not enough data
9.0
591
Not enough data
8.8
559
Not enough data
8.6
479
Not enough data
Platform
9.5
620
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.3
420
Not enough data
8.9
529
Not enough data
8.8
584
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Conversational Platform
8.7
1059
8.3
432
8.7
839
8.3
378
8.7
858
8.3
371
9.0
779
8.4
307
Support Automation
8.6
859
8.4
388
8.7
902
8.4
408
8.5
520
8.3
373
8.9
816
8.2
314
Generative AI
Feature Not Available
7.4
207
8.4
156
7.4
203
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
7.8
116
8.3
295
7.9
114
Feature Not Available
7.6
113
Communication
9.2
1444
|
Verified
8.8
583
|
Verified
8.9
1453
|
Verified
8.7
601
|
Verified
8.7
1193
|
Verified
8.7
494
|
Verified
9.1
1359
|
Verified
8.5
199
8.2
595
8.2
202
Internal Use
8.2
1270
|
Verified
8.1
1659
|
Verified
8.7
1095
|
Verified
8.6
203
8.2
1043
|
Verified
8.2
186
8.7
1251
|
Verified
8.8
558
|
Verified
8.9
1321
|
Verified
8.8
519
|
Verified
8.6
1289
|
Verified
8.6
547
|
Verified
Generative AI
8.2
95
7.9
139
Self-Service Experience
9.0
661
8.7
959
8.9
657
8.6
911
Feature Not Available
8.3
682
8.2
493
8.2
238
8.4
540
8.4
255
Self-Service Platform
8.7
534
8.5
253
8.8
543
8.6
260
8.4
485
8.0
220
8.6
526
8.4
237
Agentic AI - Customer Self-Service
7.4
47
7.7
16
7.9
47
7.7
15
7.4
47
7.9
16
7.9
50
7.7
17
8.1
51
7.6
17
7.5
48
7.6
16
7.6
48
7.8
16
Generative AI
Feature Not Available
8.2(won by default)
79
Feature Not Available
8.0(won by default)
79
Process
9.3(won by 0.7)
89
8.6
162
9.0
86
9.3(won by 0.3)
484
9.6(won by 1.0)
89
8.6
371
Channels
9.4(won by 0.2)
89
9.2
479
8.8(won by 0.1)
88
8.7
415
9.5(won by 0.7)
91
8.8
376
8.3
81
8.5(won by 0.2)
340
8.8(won by 0.5)
83
8.3
58
Insight
9.1(won by 0.5)
86
8.6
382
9.2(won by 0.5)
88
8.7
169
8.8(won by 0.2)
83
8.6
373
9.3(won by 0.2)
83
9.1
445
Generative AI
Feature Not Available
7.8
87
7.4
17
7.7
85
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
194
8.9
9
7.9
202
8.5
9
7.8
167
8.3
9
8.5
195
8.5
9
8.0
161
8.0
9
Customer Interaction Automation - AI Customer Support Agents
7.5
158
8.0
9
7.9
160
8.7
10
7.9
174
8.7
10
8.5
197
8.5
10
Automation
8.4
197
9.3
9
8.0
163
8.7
9
7.2
156
9.1
9
Autonomy
7.6
162
6.9
9
7.7
163
8.3
9
7.2
162
8.3
9
7.7
166
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Freshdesk are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, Chatbots, and Conversational Interface Agents
Freshdesk is categorized as Complaint Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
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