POINT Reviews & Product Details

I really appreciate being able to connect with Mina, the Success Manager, and having real life people support and onboarding calls. Mina was really great at helping me reach certain bench marks to implement POINT. I also really like that they have PIP, I can ask any question and it's really good at providing helpful info (it does have certain limitations on answers it can provide). I also like that for certain questions, the deeper dive, then someone came, I think a support specialist (I believe someone named Kate)

Because of Mina's support, I felt the helpful push and encouragement to get to the next step for implementation for my non-profit.

Because I could ask Pip questions at any time, I was able to save like half a day - because I'm working on pacific coast and would not be able to get someone on east coast. Review collected by and hosted on G2.com.

I would love for there to be maximums on volunteering. So, for instance, if someone tries to sign up for the whole day, that it won't let them.

I think for reporting hours - I think it would be easier if we could just click one box and go down a line. I think right now, having to do a drop down menu for each person is kind of a lot. I like how reporting hours on LA Works is. Report Attendance is it's own section (web page) and you just check each person and then at the end you click a button for all the selected individuals and either click "present" or "no show".

I do however really like that on POINT you can go back and update - for instance if I make a mistake and someone actually was present but I clicked "no show". I can go back and rectify that mistake. I love that.

I would love for there to be a way for me to separate Mondays and have volunteers need to sign up by Friday at say 5pm PT (so close the event by 5pm PT). Since I don't work over the weekends, and I check Monday sign ups again at 930am PT, I miss if people signed up. Would love if maybe Point could communicate the opportunity is closed. Weekend sign ups are a tough one for me to handle. I often miss at least 3 sign ups each week that sign up for Monday. And, at this time, since we don't have a check in station for Point and ask for no drop ins, it's a little difficult. Review collected by and hosted on G2.com.

I like that POINT has everything I need for volunteer management in one place. From the system, I can text or email my volunteers, which has automated a lot of my work as a volunteer manager. We use it daily to track volunteer attendance and hours. It was easy to implement, and customer support is always super responsive. It took about a month to fully integrate POINT into our daily habits. It is also cheaper than a lot of other products out there, and POINT shows you what they offer up-front instead of behind paywalls. Review collected by and hosted on G2.com.

There are a few specific features I’m missing, but they’re definitely not deal-breakers. For instance, an auto-refresh option on the check-in kiosk would be really helpful. Review collected by and hosted on G2.com.

POINT has greatly elevated our volunteer experience since we first started using it last summer. It makes volunteer applications, waivers, and registrations for our many events so easy! We have a ton of students who volunteer with us for school requirements and the simplicity of downloading reports to show their hours saves us so much time. No more giant spreadsheets, searching for each volunteer by row to then combine their hours -- now the teens themselves can log into POINT and download what they need right then and there! Review collected by and hosted on G2.com.

We do have some struggles with our volunteers who aren't as tech-savvy. Once we sit down with them and show them how to use it, they mostly are able to figure it out on their own.

I also wish we could have custom fields included in the shift coordinator sheets, like the ability to include emergency contact information and allergies. I loved being able to add those fields in the application so have gathered that important information, but I have to make and update my own spreadsheet to be able to share that information easily offline. Review collected by and hosted on G2.com.

What I appreciate most about POINT is how streamlined the event-based volunteer experience is. The signup flow is intuitive for volunteers, automated reminders reduce manual follow-up, and the hour tracking functionality simplifies reporting. It creates a cleaner and more professional volunteer experience compared to more manual systems. I also value that the platform is purpose-built for volunteer management rather than being a generic tool adapted for it. Review collected by and hosted on G2.com.

As we’ve expanded our volunteer management structure, we’ve found that POINT is strongest for event-based coordination but less robust for managing the full volunteer lifecycle. There is some friction when trying to integrate screening, assignment, onboarding, and long-term engagement tracking into one seamless workflow. Greater automation and deeper CRM integration would significantly enhance scalability. Review collected by and hosted on G2.com.

The first thing that drew me in was the site’s look and feel. From there, the excellent onboarding and support have really solidified our adoption of the service. Review collected by and hosted on G2.com.

There were a couple of things in the hierarchy of the Programs vs. Events structure that made the integration with our website confusing. Our volunteer positions for our programs are very specific and need to be built in a particular way, which was initially proving clumsy and hard to navigate. Their production team addressed this and got it fixed. The only thing remaining that I wish could be different is having the ability to include multiple locations for a single event. Review collected by and hosted on G2.com.

Review:

Point has been a great addition to our volunteer system. The onboarding process was clear, simple, and easy to follow, which made getting started smooth for our team. What stood out most was the level of customer service—David reached out personally to make sure we had everything we needed and offered support along the way. That kind of proactive care made a big difference. Review collected by and hosted on G2.com.

So far, I haven’t experienced any significant issues. As we continue to use the platform more, I’m sure we’ll discover areas for refinement, but the experience has been very positive to this point. Review collected by and hosted on G2.com.

I do enjoy that everything I need to manage, coordinate and outreach to my volunteers are all gathered in one location; but above all the customer service and attention to helping me understand the tool is the best asset or us. Review collected by and hosted on G2.com.

The one thing I am having troubles with POINT is the current messaging capabilities that don't all exist on the platform, where I then branch my communications in different locations. If that is fixed; that will be amazing! Review collected by and hosted on G2.com.

I find POINT to be a very comprehensive software for managing our volunteer process at our organization. It checks all the boxes needed to facilitate getting volunteers for our events, and they look at every aspect of volunteer management, ensuring a representation of what's needed in the volunteer experience. The features like reminders for events, volunteer sign-ins, and tracking volunteer hours are very helpful for us. I also appreciate the incredible responsiveness and support from POINT, which has been above and beyond, quick, and very helpful. It was easy enough for us to handle the onboarding ourselves, although they wanted us to onboard with them, yet they were always ready to respond to our questions. Additionally, the integration through the website widget that shows our framework of events for internal volunteers has been extremely helpful by automating the event updates. Review collected by and hosted on G2.com.

Nothing that I dislike. All is positive. Review collected by and hosted on G2.com.

I really love using POINT because it helps us effectively coordinate volunteers and figure out how many people we need for each event, which is super helpful. It's incredibly easy for volunteers to sign up and find all the information they need. The calendar slides are simple but awesome.The platform is great for volunteer accountability, allowing us to track engagement and decide if someone has become inactive. I also really like the customizability of each event, which allows us to provide all the necessary info to volunteers. The templates save us a lot of time, especially since we have many recurring events. Lastly, setting up POINT was very easy and intuitive, with helpful resources available online. Review collected by and hosted on G2.com.

I would love for POINT to have admin capability on the app. I have to use the browser version on my phone because the app doesn't have the admin capabilities. That's my only qualm. Review collected by and hosted on G2.com.

POINT is very easy to navigate, with a user-friendly layout that makes it simple to move between modules. I really love the duplicate event feature and the customized templates. The groups and sub-groups are also very functional for our volunteer management program. We’re able to assign Champions by division, along with those divisional leaders, which helps keep everything organized. Review collected by and hosted on G2.com.

When emailing contacts, it would be helpful to be able to add an email contact directly from the Send Message screen. Please also add an "undo" button within the Send Message screen. Finally, it would be great if the Subject line could be extended to allow more than 50 characters. Review collected by and hosted on G2.com.