POINT Reviews & Product Details

I like that POINT has everything I need for volunteer management in one place. From the system, I can text or email my volunteers, which has automated a lot of my work as a volunteer manager. We use it daily to track volunteer attendance and hours. It was easy to implement, and customer support is always super responsive. It took about a month to fully integrate POINT into our daily habits. It is also cheaper than a lot of other products out there, and POINT shows you what they offer up-front instead of behind paywalls. Review collected by and hosted on G2.com.

There are a few specific features I’m missing, but they’re definitely not deal-breakers. For instance, an auto-refresh option on the check-in kiosk would be really helpful. Review collected by and hosted on G2.com.

POINT has greatly elevated our volunteer experience since we first started using it last summer. It makes volunteer applications, waivers, and registrations for our many events so easy! We have a ton of students who volunteer with us for school requirements and the simplicity of downloading reports to show their hours saves us so much time. No more giant spreadsheets, searching for each volunteer by row to then combine their hours -- now the teens themselves can log into POINT and download what they need right then and there! Review collected by and hosted on G2.com.

We do have some struggles with our volunteers who aren't as tech-savvy. Once we sit down with them and show them how to use it, they mostly are able to figure it out on their own.

I also wish we could have custom fields included in the shift coordinator sheets, like the ability to include emergency contact information and allergies. I loved being able to add those fields in the application so have gathered that important information, but I have to make and update my own spreadsheet to be able to share that information easily offline. Review collected by and hosted on G2.com.

What I appreciate most about POINT is how streamlined the event-based volunteer experience is. The signup flow is intuitive for volunteers, automated reminders reduce manual follow-up, and the hour tracking functionality simplifies reporting. It creates a cleaner and more professional volunteer experience compared to more manual systems. I also value that the platform is purpose-built for volunteer management rather than being a generic tool adapted for it. Review collected by and hosted on G2.com.

As we’ve expanded our volunteer management structure, we’ve found that POINT is strongest for event-based coordination but less robust for managing the full volunteer lifecycle. There is some friction when trying to integrate screening, assignment, onboarding, and long-term engagement tracking into one seamless workflow. Greater automation and deeper CRM integration would significantly enhance scalability. Review collected by and hosted on G2.com.

POINT is very easy to navigate, with a user-friendly layout that makes it simple to move between modules. I really love the duplicate event feature and the customized templates. The groups and sub-groups are also very functional for our volunteer management program. We’re able to assign Champions by division, along with those divisional leaders, which helps keep everything organized. Review collected by and hosted on G2.com.

When emailing contacts, it would be helpful to be able to add an email contact directly from the Send Message screen. Please also add an "undo" button within the Send Message screen. Finally, it would be great if the Subject line could be extended to allow more than 50 characters. Review collected by and hosted on G2.com.

I love how POINT admins are always willing to take feedback to improve or enhance their interface. Many conversations we have had with the POINT staff have resulted in more integrations with other platforms we use, making connectivity as seamless as possible. We can now initiate background checks directly from the volunteer's profile, saving time from creating profiles through Checkr. POINT also updates us when the background checks are complete, saving time from searching for the volunteer's status on the Checkr website. I appreciate that POINT allows us to list events with descriptions and volunteer slots directly in the app, so people can check the app rather than email back and forth to find out what's going on within the organization. I also find it great that POINT offered more integrations and had a better app and interface for pretty much the same price. POINT was willing to work with us to hear what we needed and has continuously worked to apply as much as they could so we were satisfied with the product overall. Review collected by and hosted on G2.com.

At the moment, POINT has limited integration with Donor Perfect, which is one of the main apps we use for keeping track of our partners. It's something they are working on actively, so it's not a major issue. Also, POINT's Admin feature doesn't work well from the mobile app. Most admin tasks can only be done properly from the desktop application. Review collected by and hosted on G2.com.

I really appreciate that POINT was the most aesthetically pleasing platform we considered, which is important so volunteers enjoy looking at and using it. We love that there's an app for volunteers to track their hours and events across the organization. I also like the general interface and the usability of POINT, particularly once proper training is given. The integrations with DonorPerfect and Checkr are a great feature as well. Review collected by and hosted on G2.com.

Tracking the life cycle of a volunteer doesn't work the easiest for us. It's tough to track volunteers from start to finish - specifically if there are trainings and such that they register for and attend - it would be amazing if the application form including an integration with monday.com or another platform in which we gather registrations for training sessions. I'd like if background checks could auto-renew, and if the QR code check-in worked without the volunteer needing the app. I also struggle with duplicate accounts in POINT, which I'd love to see automatically identified and merged. For event updates, it would be better if notices weren’t sent to everyone when minor updates to the event are made. Emergency contacts being auto-filled incorrectly is another issue; POINT should flag this. At present, a vast majority of volunteer profiles have an emergency contact that is listed as themselves - POINT should flag when the emergency contact is the same and prompt an alternative response be given. The process of group tracking and group assignments feels clunky, and I'm still getting the hang of it. Filtering event sign-ups by shift is something I'm missing as we cannot export/create shift coordinator sheets for each shift, making event organization harder than it should be. When a volunteer is assigned, their data (shirt sizes, food selections etc) are not counted as part of overall responses - this is very challenging for big events that require all this data to be accurate. Lastly, the initial setup of POINT was challenging due to its complexity and would benefit from more hands-on support from customer service to mitigate the need for help down the line. I would, also, REALLY like it if age is something that was required so that our demographics could be tracked better. Review collected by and hosted on G2.com.

easy to use management system that allows multiple users to access our events. Equally it allows multiple admins to manage our events and oversee volunteer enrollment. The per user and organization tracking of hours makes it ideal to track these numbers and provide a detailed report for grantors, assisting organizations, and internal review. Review collected by and hosted on G2.com.

admin view on mobile app to allow admins to access specific features on the mobile app. Review collected by and hosted on G2.com.

My favorite feature of Point is the ease of seeing our volunteer data for specific groups, programs, time periods, etc. It's very organized and efficient. I also like that we are able to add a lot of information to our events, which we weren't able to do with the last platform we were using. When we have questions or issues, it's easy to get in contact with support to get help, and we get answers quickly. Review collected by and hosted on G2.com.

I don't like that volunteers have to create an account to sign up for volunteer events- it'd be nice if they had the option to sign up for one event by just answering the questions without creating an account. This is the only complaint I hear from volunteers from time to time. We have a lot of volunteers that only volunteer once and don't want to create an account. Review collected by and hosted on G2.com.

POINT is so easy to use and really empowers our volunteers to sign up for volunteer opportunities and stay in the know without adding extra work to my workload. Any time I have an issue, or an idea to help improve POINT, the staff is always all ears, and tries to fix any issues quickly, and keeps me updated. I think one of my favorite things about POINT and their team is that everything always feels so personal with them. The emails, the quick responses when you need assistance, everything. It feels as though I am working with co-workers in my organization rather than some other corporation that does not really care about its clients or customers. I have used POINT at every nonprofit organization that I have worked with over the last several years. It is honestly the best volunteer sign up that I have used and I have gotten 3 organizations to begin using it! Review collected by and hosted on G2.com.

Sometimes there are little glitches, or maybe something does not work right the first time. However, communication with their team always leads to a solution and consistent updates about where they are in fixing the problem. I sometimes wish there was more to POINT, however it is so important to realize that POINT is a smaller organization and things are developing all the time. Since we started using POINT they have grown SO much and have made the app better in so many ways and I am so happy to work with them. I cannot imagine at this time working with a different volunteer management company. Overall, there is not anything I particularly dislike about POINT. Review collected by and hosted on G2.com.

POINT is a volunteer management platform that helps nonprofits recruit, organize, track, and communicate with volunteers from a single dashboard. It replaces spreadsheets and scattered tools with one centralized system that feels much simpler and more efficient to use. Review collected by and hosted on G2.com.

It can take a bit of time to learn where everything is and to figure out how to set up events or manage volunteers efficiently. Review collected by and hosted on G2.com.