POINT Reviews & Product Details

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Basic

$99.00

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POINT Integrations

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Jill E.

Ministry Coordinator

Small-Business (50 or fewer emp.)

10/19/2026

"User-Friendly Navigation and Clear Event Profiles for Volunteers"

4.5/5

What do you like best about POINT?

It is very user friendly. The side toolbar allows for quick navigation of everything I need to see quickly. I also like the way the event profiles are laid out, it gives volunteers a great snapshot of the details they need to know. Review collected by and hosted on G2.com.

What do you dislike about POINT?

I wish there was more editing abilities on the events side. We use this for our entire organization. I would like to be able to remove the ability to share, change wording on the sign up button and a few other things. However we only have the free version, some of these features might be available on Pro, but we really value the free price point. Review collected by and hosted on G2.com.

What problems is POINT solving and how is that benefiting you?

Point is solving the issue of housing all the necessary information a volunteer needs in one place. Previously to us using this software, our director was just sending event details individually to each volunteer. This cuts way back on her personal time as we can communicate to volunteers and have one page where they can see everything they need. Review collected by and hosted on G2.com.

Response from Mina Je of POINT

Hi there Jill,

Thanks so much for sharing this! We love hearing that the side toolbar gets you where you need to go quickly, and that your event page gives volunteers a clear snapshot of everything they need. It’s even better to know POINT is giving your director time back. No more sending event details one volunteer at a time, woohoo 🥳! !

We really appreciate the feedback on event editing, too. Options like hiding the share button and customizing the sign-up button wording are great ideas, and we’ve passed them along to our product team. We’re so glad the free version is working well for your organization, and if you ever want to explore what’s possible with Pro just let me know, I'm always happy to chat.

Thanks again for being part of the POINT community!

Jennifer D.

Volunteer Coordinator

Small-Business (50 or fewer emp.)

10/2/2026

"Organized Notes and Fast Hour Approvals Save Us Time"

4.5/5

What do you like best about POINT?

I enjoy using the Notes tab within an individual’s profile to keep track of important updates, such as their volunteer status. This helps keep their information organized and in one place without me having to create excel sheets or word documents.

I also appreciate the email notifications when someone submits hours and how quickly it is to approve it. This saves me a lot of time by not having to call or email them each time.

I also like how individuals can sign up and cancel easily without having to constantly reach out to them. Review collected by and hosted on G2.com.

What do you dislike about POINT?

It doesn’t offer a setting for automatic reminders for things like birthdays, anniversaries, or when a certain number of hours has been reached. I’d really appreciate having automatic reminders for these so I can do shoutouts or recognitions when someone reaches a milestone.

Also, a setting that prevents or detects potential scam accounts would be nice. Review collected by and hosted on G2.com.

Response from Mina Je of POINT

Hi there Jennifer 😊!

Thank you for your review! It's great to hear the Notes tab is keeping volunteer details organized in one place and that quick hour approvals and easy sign-ups and cancellations are saving you time on follow-ups.

We love the idea of automatic reminders for birthdays, anniversaries, and hour milestones. Recognizing volunteers is so important, and I've gone ahead and passed that suggestion along to our product team, along with your feedback on detecting suspicious accounts.

Thanks again for sharing your experience and for everything you do for your volunteers! We are so happy to have you with us on POINT and truly value our partnership.

Madeline A.

Volunteer Manager

Mid-Market (51-1000 emp.)

10/7/2026

"User-Friendly Volunteer Management for the Future-Minded Non-Profit"

4/5

What do you like best about POINT?

Point is overall very user friendly! It is clean, aesthetically pleasing to view, and easy to navigate. The events are quick to create, with drag and drop features, the ability to duplicate events, and add individualized photos and logos. The events integrate easily with our website, taking volunteers from our page straight to signing up for events. It is simple to find information about individual volunteers, assign shifts, add hours, or see who has checked-in. There are multiple roles available so users can access different levels of the platform. Review collected by and hosted on G2.com.

What do you dislike about POINT?

When we first signed on to Point, it was very much in the refining stages, and a lot of what we needed out of the platform was not yet available. We came across a lot of roadblocks, but I've been happy to see that the Point team really does take feedback from its customers and implement changes, such as individualized organization reports, mass sign-ups and cancellations, changing different ways to view volunteers, and adding program/event based user roles. Point has been receptive to its customers who are actually using the platform, and I'm glad to see the changes. Review collected by and hosted on G2.com.

Response from Mina Je of POINT

Hi there Madeline,

We really appreciate you taking the time to share your thoughts around POINT! A lot has changed since you and your team started POINT and we are so glad that you've stuck with us to experience all of the product changes. We appreciate your patience and all of the feedback that you've provided to our product team.

So many of the features you mentioned exist because of conversations with customers like you: the organization reports, mass sign-ups and cancellations, new volunteer views, and especially program/event-level access. Hearing that your program staff can now jump into their own events without getting lost in the details is exactly what we hoped for.

We’re so glad to have you as part of the POINT family and love seeing your Program Staff on POINT now, woohoo 🥳! We can't wait to hear what you'd like to see next.

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

10/2/2026

"Great Volunteer Tracking and Sign-Ups, but Limited Live Support Hours"

3/5

What do you like best about POINT?

Volunteer hour tracking, volunteer check-in stations and kiosks, event sign-up management, and a single platform that keeps all your volunteers in one place. Review collected by and hosted on G2.com.

What do you dislike about POINT?

I don’t like that the main support system is a chat box. When I’m trying to figure out the platform, I’d prefer real human interaction. I also feel like their hours could be more flexible, especially for people working in after-school programs where our events happen in the evening or at night. As it is, I often have to wait until the next day to speak with an actual person. Review collected by and hosted on G2.com.

Response from Stephanie Page of POINT

Thanks for taking the time to share this! I'm Stephanie, Head of Support & Success here at POINT. I'm glad volunteer hour tracking, check-in kiosks, and having all your volunteers in one place are working well for The Hope Center.

I hear you on wanting to talk to a person. Our chat is staffed by real people on our team, and we also prefer to walk through things on a video call, where we can share screens and work through the problem together. Your account manager is always available for that, and we'd love to keep doing it with you. I also appreciate you pointing out how evening events affect your timing, and we've shared that feedback with our leadership team.

Thanks for being a POINT nonprofit!

Sarah C.

Administrative Assistant

Mid-Market (51-1000 emp.)

6/26/2026

"Easy Volunteer Tracking with a Great Admin Dashboard and POINT Help"

5/5

What do you like best about POINT?

It’s easy to keep track of our volunteers as they come in to volunteer. The admin dashboard is nice, and our parent volunteers can also see their volunteer schedule on their phones and track their hours for the year. Review collected by and hosted on G2.com.

What do you dislike about POINT?

There need to be a few additions on the admin side. As an admin, I should be able to easily make changes to an event, adjust a volunteer, and add or hold spots for a volunteer before the event is even posted. For some event roles, we need specific volunteers in certain positions, and right now we have to wait until the event is posted and then quickly go in to reserve those spots. Review collected by and hosted on G2.com.

What problems is POINT solving and how is that benefiting you?

I had an issue with moving contacts. The team was very helpful and even went in manually to move all 375 volunteers into a specific group for the upcoming year. We have a unique situation where volunteers need to re-apply each year to qualify for school volunteer hours, so having an option to reset things annually—so they can be added back into a group each year—would be amazing. Eveytime I have contacted for help the team is very responsive and helpful! Review collected by and hosted on G2.com.

Response from Stephanie Page of POINT

Thanks for your kind words, Sarah!

Glad the admin dashboard and mobile schedule/hours tracking are working well for your parent volunteers. And I'm happy my team went the extra mile to help move all 375 volunteers into the right group for the year. Being hands-on like that is exactly the kind of support we love to offer.

On reserving spots for specific volunteers before an event is posted, and having an easier way to reset/re-qualify volunteers annually: both are great feedback. We're a feedback driven product, and we've shared your requests directly with our CEO and Head of Product.

Thanks for being a POINT school!

Vol C.

Volunteer Coordinator

Small-Business (50 or fewer emp.)

6/24/2026

"Simple Layout and Feedback-Driven Updates That Streamline Volunteer Management"

5/5

What do you like best about POINT?

I enjoy the simplicity of the layout as well as the consistent ask for feedback in order to update and improve. I utilize the pro subscription for a not-for-profit and it has helped us in the way of tech streamlining, hour reporting, and managing volunteers. Review collected by and hosted on G2.com.

What do you dislike about POINT?

One thing I would like to see is a tutorial or simple training that could be in the format of a PowerPoint, video, electronic manual, etc made available after a business is already signed up rather than only if and when ones are researching to sign up. When 1st using point, I was new in my role but my organization had already signed up and subscribed to POINT. Waiting for a zoom call or webinar isn't always convenient when needing to learn the ropes quickly so to say. Review collected by and hosted on G2.com.

Response from Stephanie Page of POINT

Thanks for your kind words!

Glad the simple layout and Pro subscription have helped with tech streamlining, hour reporting, and managing volunteers, and that you're seeing the value in keeping things organized and promoting events to recruit volunteers who care.

On having on-demand training materials (video, PowerPoint, manual) available after signup, not just during the research phase: that's great feedback, especially for anyone stepping into a role after their org's already on POINT. We are actually in the process of creating these right now! Keep an eye out on the Support page in your dashboard. 👀

Thanks for being a POINT nonprofit!

Krystal B.

Board Member

Small-Business (50 or fewer emp.)

9/26/2026

"POINT Is User-Friendly, Well-Organized, and Backed by Helpful Staff"

5/5

What do you like best about POINT?

POINT is very user friendly. The staff is extremely helpful with setup and there for you when you have questions in the follow up. The sign up for events is easy and on the admin side everything is very organized! Review collected by and hosted on G2.com.

What do you dislike about POINT?

I would only suggest that there is an SMS check in option for volunteers. Similar to those at a doctor's office where you can let people know you are there. Review collected by and hosted on G2.com.

Response from Mina Je of POINT

Krystal, thank you so much for your kind words! We are so excited to hear that POINT has made volunteer signups easy and kept things organized on the admin side. Our client success team will be so happy to hear that your onboarding has made a difference for you.

We appreciate the SMS check-in suggestion. That kind of "I'm here" experience is a great idea, and we've shared it with our product team.

Thanks again for being a part of the POINT community, we truly value this partnership.

Let's do more good!

Volunteer C.

Volunteer Coordinator

Small-Business (50 or fewer emp.)

Originally submitted 11/4/2026

"Easy to Access and Use—POINT Keeps Getting Better"

5/5

What do you like best about POINT?

I love how easy POINT is to access and use! Review collected by and hosted on G2.com.

What do you dislike about POINT?

The only issue I was having was that I didn’t have admin access to POINT through the app, but with the new update I do, which is extremely helpful. Review collected by and hosted on G2.com.

Response from Mina Je of POINT

We love hearing this work, easy! We love hearing that POINT has been easy to access and use.

So glad to hear the new admin app update closed that gap for you. Managing things on the go was a big reason we built it. Since it’s still new, we’d love to hear how it’s working for you and what you’d like to see added next, feel free to relay your feedback to your designated Success Manager at any time!

Cheers to many more easy volunteer seasons ahead! 🥳

Cathy H.

Office and Volunteer Coordinator

Small-Business (50 or fewer emp.)

6/30/2026

"Effortless Volunteer Coordination with Responsive, Hands-On Support"

5/5

What do you like best about POINT?

POINT makes coordinating volunteer roles, sign-ups, reminders, and features like document sharing easy to manage. When I have a challenge or question, support is always available, and if I still need help, a person reaches out to me within a reasonable time. My account manager is available to show me new or unused features so I can use the system to its fullest potential. Review collected by and hosted on G2.com.

What do you dislike about POINT?

I haven't yet integrated this with other systems, but I'm looking into adding background checks to our sign-up process. Review collected by and hosted on G2.com.

Response from Stephanie Page of POINT

Hi Cathy - Thanks so much for your kind words! So glad your account manager's been able to show you around, that's what we're here for.

Love that you went from a Google Form to an actual onboarding workflow in POINT. That's a huge time save.

We're excited to help you with background check integrations whenever you're ready - just flag it to your account manager and they'll get you set up.

Thanks for being a POINT nonprofit!

Elane s.

volunteer manager

Small-Business (50 or fewer emp.)

7/14/2026

"Responsive 24/7 Support and Success Managers That Make Setup Easy"

4.5/5

What do you like best about POINT?

Helpful: Chat PIP and success managers. Great for people who are setting up points after hours and need 24-hour help. Great for older volunteers to navigate and sign up. Review collected by and hosted on G2.com.

What do you dislike about POINT?

I would say there are a few features that are standard that even the CRM platforms have that are not even geared for volunteers. I wish there was more reporting options. I hear that they are working on new developments that will meet my organization's needs when it comes to adding admin. Review collected by and hosted on G2.com.

Response from Stephanie Page of POINT

Thanks for your kind words, Elane!

Glad the 24/7 chat support and success managers have made setup easier, especially for after-hours work and for helping older volunteers navigate sign-up. That's our goal!

On expanding reporting options and adding more admin controls (like limiting what co-workers can see or do): great news - that is being released tomorrow with our new Pro for Teams plan! I'll have your Success Manager reach out directly.

Thanks for being a POINT nonprofit!