POINT Reviews & Product Details

My favorite feature of Point is the ease of seeing our volunteer data for specific groups, programs, time periods, etc. It's very organized and efficient. I also like that we are able to add a lot of information to our events, which we weren't able to do with the last platform we were using. When we have questions or issues, it's easy to get in contact with support to get help, and we get answers quickly. Review collected by and hosted on G2.com.

I don't like that volunteers have to create an account to sign up for volunteer events- it'd be nice if they had the option to sign up for one event by just answering the questions without creating an account. This is the only complaint I hear from volunteers from time to time. We have a lot of volunteers that only volunteer once and don't want to create an account. Review collected by and hosted on G2.com.

POINT is so easy to use and really empowers our volunteers to sign up for volunteer opportunities and stay in the know without adding extra work to my workload. Any time I have an issue, or an idea to help improve POINT, the staff is always all ears, and tries to fix any issues quickly, and keeps me updated. I think one of my favorite things about POINT and their team is that everything always feels so personal with them. The emails, the quick responses when you need assistance, everything. It feels as though I am working with co-workers in my organization rather than some other corporation that does not really care about its clients or customers. I have used POINT at every nonprofit organization that I have worked with over the last several years. It is honestly the best volunteer sign up that I have used and I have gotten 3 organizations to begin using it! Review collected by and hosted on G2.com.

Sometimes there are little glitches, or maybe something does not work right the first time. However, communication with their team always leads to a solution and consistent updates about where they are in fixing the problem. I sometimes wish there was more to POINT, however it is so important to realize that POINT is a smaller organization and things are developing all the time. Since we started using POINT they have grown SO much and have made the app better in so many ways and I am so happy to work with them. I cannot imagine at this time working with a different volunteer management company. Overall, there is not anything I particularly dislike about POINT. Review collected by and hosted on G2.com.

Staff assistance is top notch! They are available for every step in the process. The platform itself is intuitive and includes all the features one would need for volunteer management platform. The only thing missing would be some sort of newsletter integration (like mail chimp), but it seems like we can make do with the Group email feature instead.

Ability to create event templates is also really nice and saves lots of time! Review collected by and hosted on G2.com.

When editing an event, instead of fixing one item and hitting update, you have to filter through all the pages before updating - simply these steps for easy and fast changes. Setting times for events is also a bit more complicated than it needs to be. Review collected by and hosted on G2.com.

- Creating events is easy and customizable. It allows me to be very specific for the events I am planning, whether that be with event descriptions and expectations, the different shifts or jobs I need volunteers for, or who is able to volunteer for a shift (groups/reservations).

- Point makes it very easy to keep track of (and export) volunteer data and hours. It also makes it very easy to communicate with your volunteers. Instead of copy and pasting hundred of emails I am also able to use Point to reach them. I can also customize these emails by group or event, which is very helpful when I need to update volunteers signed up for a specific event.

- I use Point everyday. The aesthetics and overall set up of the website and app make it very easy to use and navigate (as a volunteer and admin). It is easy to find the information you are looking for. 

- Over 60% of my volunteer base is over 60 years old and transitioning all of those volunteers to Point was a smooth process. There are the general learning curves of any new scheduling app, but now those folks (with the occasional hiccup) are independently using Point. It was easy to implement with our volunteers and give them the independence -- this really allows me to be hands off in the scheduling of volunteers. Point is now integrated as a normal part of volunteering with us.

- At our venue we have a few roles that require specific training or certifications (RAMP and clearances) I am able to post those shifts as I would any others and reserve them for volunteers with the specific certifications. Again showing how customizable Point is to your organization's needs.

- If there is ever something that I cannot figure out on my own or with Point's thorough Support Page, I know that I can reach out to them on the Live Chat feature or email and receive a prompt and thoughtful response. The thing I like best is that I know I am talking to real people that know and understand Point. It is much more personal than using a large stores customer service and I really appreciate that. Not only do they help, but they listen. I have made a number of inquiries about experiences I've had with my volunteers and they make note to see how they can better improve the experience.

- I've also attended a few of their monthly webinars/office hours to learn more about different features I could be using or what updates have been added. They are frequently working on the next best thing for Point and scheduling your volunteers.

- My organization uses the basic/free version of Point and you are able to do so much with this version. Do not worry that you will have to pay for a Pro Plan to be able to use Point to its full potential. I have researched and learned a lot about the Pro Plan, and you are able to do a lot for your organization with it. Both levels are great resources for your volunteer needs. Review collected by and hosted on G2.com.

- Currently, there isn't a lot of customization for notifications on Point, that being said Point does a really great job at reminding volunteers about events they signed up for, when a spot is reserved for a group, when something is posted/edited, etc. These are great for my older volunteers that may need the reminders, but I wish they had to option to filter what notifications they receive. I have no doubt that Point is already working to improve this aspect of their platform. Review collected by and hosted on G2.com.

What I like best about Point is how volunteer-centered it is. It makes it easy for volunteers to sign up, receive reminders, and track their hours, while giving coordinators clear visibility into schedules, participation, and impact. It reduces administrative burden and helps programs run more smoothly without feeling complicated or impersonal. Review collected by and hosted on G2.com.

I haven’t encountered anything I dislike about the platform. It has been reliable, user-friendly, and well-suited for managing volunteers. Review collected by and hosted on G2.com.

Customer service. The software will do everything you need, but it is the personal service you get with POINT that makes them stand out. Madison and Mina are top notch and I would use any software program they are supporting. Review collected by and hosted on G2.com.

It complicated. Perhaps our system is complicated and their software and system are reflecting that. Need more usage to get used to everything. Am concerned about onboarding all our sites with POINT. They are not on our calls yet and it will take some work to get them up and going. Review collected by and hosted on G2.com.

I appreciate how easy POINT is to use from the volunteer-side. The app is very intuitive and the website integration is hugely helpful for recruiting volunteers. Review collected by and hosted on G2.com.

I don't have things I particularly dislike - just wish list items for the future:

-customizable follow-up emails to include our feedback survey

-notifications when volunteers hit milestones

-integration with Raiser's Edge Review collected by and hosted on G2.com.

The site is very user-friendly which is appreciated since we have a wide range of folks that volunteer with us. Review collected by and hosted on G2.com.

It's tough to build the entire platform by yourself, I do wish there was more instruction on the building process. Review collected by and hosted on G2.com.

I like that there is a way for volunteers to see available shifts and sign up to volunteer. I also like the tracking of hours and the Quick Add feature. Review collected by and hosted on G2.com.

I have difficulty getting my volunteers to use Point, but that is a user issue. I do think that it takes several steps to get to where you want to navigate so that could be improved. Review collected by and hosted on G2.com.

I love that POINT automatically calculates and totals volunteer hours to a dollar amount. This comes in handy when we need this information for tax purposes ,drafting grants, and RFPs. Review collected by and hosted on G2.com.

What I find most annoying is that when I am notified to approve volunteer hours via email, once I click the approve button, I receive a verification message stating that the hours were approved. However, I have to officially log in, go to our dashboard, and approve the hours. I am not sure why this is when I am already logged in from my computer. Review collected by and hosted on G2.com.