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Givebutter Reviews & Product Details

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Givebutter Reviews (2,253)

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Reviews

Givebutter Reviews (2,253)

View 2 Video Reviews
4.7
2,253 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and excellent customer support provided by Givebutter, making it a reliable choice for nonprofits. The platform's intuitive design and comprehensive features simplify fundraising and donor management, allowing organizations to focus on their missions. However, some users note that the reporting capabilities could be improved for more complex fundraising activities.

Pros & Cons

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Jaime Z.
JZ
Jaime Z.
Executive Director
Small-Business (50 or fewer emp.)
"It's the best CRM fundraising tool for small-medium sized nonprofits."
5/5
What do you like best about Givebutter?

I continue to love the options that Givebutter offers. As a person who is not overwhelmingly tech-savvy, so many of the functions on Givebutter are super intuitive. Any time I have felt "stuck", it's been easy to get answers and resolve my challenges. Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

Not at this time. I am loving GB! If anything, it might be the length of time it takes to "cash out" but other than that, I am enjoying using this tool. Review collected by and hosted on G2.com.

Response from Shiella D of Givebutter

This is such a lovely review, Jaime—thank YOU! 💛

Totally hear you on the campaign color choices. Just a quick tip: if the color you want isn’t showing up in the options, you can actually use a hex code! That’s a six-digit code (starting with a #) that represents any color you want. You can look one up online using a color picker and paste it to get the perfect shade.

We’re really happy to be supporting you, especially while you’re juggling everything without a dedicated development person. You're doing amazing work, and we’re so grateful to be part of your journey. And if you ever need help, we’re always just a message away! 😊

See how Givebutter improved
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"GiveButter’s Outstanding Support and Easy-to-Use Platform"
4.5/5
What do you like best about Givebutter?

there are two things i truly enjoyed about GiveButter; their customer service and how easy it was to use the platform. All of my questions were answered in a timely matter and the platform was easy to work with across all members of my organization. Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

I would have to say that the only thing i had a major issue with was wishing i can separate the donate button from the ticket button on my events page. That would have made making donation teams a bit simpler for my event Review collected by and hosted on G2.com.

Response from Shiella D of Givebutter

Thanks so much for the kind words about our Support team! 💛 So happy to hear everything has been easy for your team to use too. And we hear you on separating the donate and ticket buttons! Our team is actually working on this, so we really appreciate you sharing the feedback. 🧈

Angela F.
AF
Angela F.
Admin Assistant
Small-Business (50 or fewer emp.)
"No-Code Setup That Saves Time and Money"
4/5
What do you like best about Givebutter?

I like the ease of having to mostly just fill out spaces with our details and Givebutter handles the rest of it. There's no coding, no having to host it ourselves and that saves a lot of time and money. Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

I don't like that we can't customize it more, especially the donate button and the interface. We have had several donors complain that they were tricked into "tipping", assuming that the money was going to our nonprofit, only to realize it went to Givebutter.

Along with the donate button, we often use the event portion. However, Givebutter makes you go through with donating and then the event, which confuses some of our "users". Review collected by and hosted on G2.com.

Response from Shiella D of Givebutter

Angela, thank you for sharing your experience! 💛

We're so glad Givebutter has helped save your team time and money while providing a place to host events, fundraising campaigns, and online auctions.

We also appreciate your feedback around customization, the donation experience, and event registration flow. Regarding tips, organizations have the option to adjust or remove them entirely depending on what works best for their goals and donor experience. We'd be happy to pass along your feedback about additional customization options as well.

Thank you again for taking the time to share your thoughts and for trusting Givebutter with your fundraising efforts! 😊

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Consistent Solution. Consistent Support."
5/5
What do you like best about Givebutter?

Givebutter continues to provide valuable and impactful fundraising options both at the no-charge tier and the Givebutter+ tier. I continue to be impressed with Givebutter's commitment to continually improving its already robust no-charge basic platform. Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

Givebutter is doing a much better job of beta testing new enhancements and modules before release. I would like Givebutter to consider offering the marketing and communications features of Givebutter+ (paid tier) as stand-alone modules available to basic Givebutter users for a flat fee. I feel that would encourage no-charge tier users to eventually upgrade to Givebutter+. Especially since the donor data is already captured, I'd rather pay Givebutter for marketing and communications than to the stand-alone solutions like Mailchimp or Constant Contact. Review collected by and hosted on G2.com.

Response from Grace Woodward of Givebutter

Thanks for taking the time to butter us up. 😊 So glad to hear you've enjoyed using Givebutter. 😌 Thanks for being in the Givebutter Fam! 💛

Laura T.
LT
Laura T.
Executive Director
Small-Business (50 or fewer emp.)
"Big Savings on Card Fees for Nonprofits with GB"
5/5
What do you like best about Givebutter?

It’s amazing that nonprofits can avoid paying card service fees. Since I started using GB, it has saved me a lot.

I also like having the ability to sell tickets. Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

I don’t like having to learn yet another program. That said, their support is excellent, and they offer a Bootcamp to help you get started.

The other thing I struggle with is that it can be difficult to see all of the information from submissions in one place-without printing it out as a csv. Review collected by and hosted on G2.com.

Response from Shiella D of Givebutter

Laura, thank you for sharing your experience! 💛

We're so happy to hear that Givebutter has helped save your organization money and made it easier to collect payments and sell tickets all in one place. It's especially great to know that the platform has been a helpful alternative for organizations that can't easily access tools like Google Forms.

We also appreciate the feedback about viewing submission data. Thank you for taking the time to share both what’s working well and where we can improve.

Wishing you continued success with your fundraising efforts! 😊

Danielle M.
DM
Danielle M.
Executive Director
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Givebutter’s 24/7 Live Support Is a Game-Changer"
5/5
What do you like best about Givebutter?

Givebutter's 24/7 Help Features are hands down a win. No matter when you are working on development campaigns or donor cultivation outreach support is available. And not just a link to an endless reel of help menus but live, interactive support. Amazing. Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

I have not found any features I dislike in using. The only "trick" is explaining the tip functionality to new users. And its a wild name! Review collected by and hosted on G2.com.

Response from Shiella D of Givebutter

Thanks so much, Danielle! 💛 It means a lot to hear that our 24/7 support has been such a win for you. And we totally get what you mean about explaining tips to new donors! Just a heads up, you do have some flexibility there and can customize or remove the tipping option if that works better for your organization. Our team is always happy to help with that, too. Thanks again for the love and for sharing your experience with us!

Ashley B.
AB
Ashley B.
Associate Head of School
Small-Business (50 or fewer emp.)
"Great Interface for Seamless Auction Item Tracking from Donation to Winner"
4.5/5
What do you like best about Givebutter?

I like the interface and the ability to track auction items from donation all the way through to awarding them to the winners. Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

Some parts of the administration interface were not very intuitive at first, but once I learned how to use the program, I was able to get it to perform the functions I needed. Review collected by and hosted on G2.com.

Response from Shiella D of Givebutter

Thanks so much for sharing this, Ashley! 💛 Glad that you were able to take your silent auction completely online and free up more space for your family carnival. And we appreciate the note about the learning curve with some of the admin tools, too. So glad everything came together for a successful event!

MT
Merry Todd T.
Co-Chair
Small-Business (50 or fewer emp.)
"Easy to Use, Feature-Rich, and Unbeatable Value with Fantastic Support"
5/5
What do you like best about Givebutter?

The software is really easy to use and has tons of features that are useful for many different situations (events, auction, general fundraising, private, public etc). The integrations are great and the pricing cannot be beat. Customer support is really fast and fantastic. Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

The only thing I don't like is that entering items into the auction can feel tedious and in any mode you need to be sure to hit save a lot or you lose your updates. Review collected by and hosted on G2.com.

Response from Shiella D of Givebutter

Hi Merry! Thank you so much for the kind words! 💛 We love hearing that Givebutter has made it easy for your team to manage everything from events and auctions to everyday fundraising, all while giving your donors plenty of ways to contribute.

We also hear you on adding auction items one by one! If you ever have a bunch to add at once, we have an option to import auction items in bulk, which can save time. And we really appreciate the feedback about making sure changes are saved along the way!

Thanks again for taking the time to share your experience, and we’re especially happy to hear our Support team has been there when you need us! 🧈

Bethany F.
BF
Bethany F.
Executive Director
Small-Business (50 or fewer emp.)
"Givebutter - the best free fundraising platform"
5/5
What do you like best about Givebutter?

I am still using Givebutter - and haven't even thought of looking for another fundraising platform. They now cover all fees (when a donor doesn't)! We used the platform for our online auction this past year and it was amazing and simple to use! Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

I still haven't found anything extra that I need from Givebutter. It is meeting all of our fundraising goals. If I have any need for a fundraiser - I just think Givebutter and don't think past that. It is amazing and I love that we found it and use it! Review collected by and hosted on G2.com.

Response from Shiella D of Givebutter

This is such a lovely review, and we truly appreciate your kind words! 🌟 It’s great to know that the easy setup, integration with your website, and our personalized support are all working well for you.

We’re also thrilled that Givebutter continues to meet your needs and supports your larger donation drives year after year. If you ever need anything or have any questions, please don’t hesitate to reach out. We’re here to help!

Thank you for being a valued member of the Givebutter community!

Sara B.
SB
Sara B.
Owner/Graphic Design + Art Education
Small-Business (50 or fewer emp.)
"Givebutter is almost everything we hoped for"
4/5
What do you like best about Givebutter?

Since I started using give butter, they have updated quite a few things one specifically that I am happy about is the email communication templates have more flexibility. Review collected by and hosted on G2.com.

What do you dislike about Givebutter?

I think give butter should work with Canva so that we can create our email templates there and import them to give butter to have a more fun email to send out to our supporters and families. Review collected by and hosted on G2.com.

Response from Sunny Ellis of Givebutter

Thanks for sharing this, Sara! 💛 I've upvoted you on the request for more customizable emails. We're always working to improve Givebutter and feedback from changemakers like you is the most important part of that process. You'll get an email about the SMS upgrades in the next few days. Delivery rates and reliability will be much improved! ✅

Questions about Givebutter? Ask real users or explore answers from the community

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George R.
GR
George Richardson
•
Last activity 6 months ago

Are there plans to allow a choice for opt-in to cover fees as opposed to the requirement to opt-out?

2 Upvotes
1
Join the conversation
Linda S.
LS
Linda Saetre
•
Last activity over 3 years ago

What is the inside tip for getting traction, and donations, for a campaign?

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