Front Reviews & Product Details

What I like best about Front is that it keeps all communications in one shared inbox, which makes it much easier to stay organized and work as a team. I have access to any updates/changes made by any of my teammates and the exact time and date when they are performed. Another thing I like from front is the snooze option, it is really helpful to remind me any ticket I had pending but without having it in my inbox Review collected by and hosted on G2.com.

One aspect I find challenging about Front is that it can become overwhelming, particularly when there is a large influx of messages and notifications. It takes some time to become familiar with certain features, and I’ve noticed that some of the more advanced options are only accessible through higher-tier plans. At times, the interface appears cluttered, and setting up rules or automations often involves a bit of trial and error. Review collected by and hosted on G2.com.

I find the AI very helpful for composing emails, allowing me to sound more professional, friendly, or empathetic. Assistance in this area is always welcome for me. You make the process so simple. I also appreciate the ability to set my out-of-office notifications well in advance, allowing me to focus on my responsibilities without further concern. Review collected by and hosted on G2.com.

My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I know there's an option at the top left of the screen after pressing ALT, but I don't find it very user friendly. Another feature I would like is the ability to change the importance level of an outgoing email. I also wish we could snooze a calendar reminder. That isn't an option Review collected by and hosted on G2.com.

I like to use Front as a unifying tool for systems, which allows me to integrate Slack, WhatsApp, email, phone, calendar, and internal system into a single interface. This makes my work more organized and communication more direct, besides saving time. The ease of having everything in one interface significantly improves organization. I also appreciate the possibility of continuing to adapt the system as needs arise. The interface is lightweight and easy to use, without complications in the basics. Review collected by and hosted on G2.com.

The Front sometimes crashes with the Slack system, where it disconnects on its own. I receive messages from Slack, but occasionally it disconnects from my login and doesn't allow me to send messages through Front. Review collected by and hosted on G2.com.

Being able to have multiple streams of email communication in one place and being able to internally comment on emails without having to forward to other teams members. It is a very clean and easy to use platform. Coming from Apple Mail & Gmail it allowed me to customize my inbox using tags and rules the best way that works for me. Review collected by and hosted on G2.com.

Although most of the macOS app has a dark mode, when accessing "settings", it defaults to the light mode and there's no way to change it.

I wish the dark mode experience was consistent throughout all pages of the app including the aforementioned "settings" page, it is so nice to look at the inbox, calendar and all other pages in dark mode. Review collected by and hosted on G2.com.

What's not to like? There are so many useful features such as assigning individual emails out of the group box, @mentioning in comments instead of CC'ing coworkers in for a quick answer or reply, archiving, snoozing, tagging, the list goes on. Review collected by and hosted on G2.com.

That not everyone uses Front so they don't know all of the wonderful features they are missing out on organizationally. Also, if you assign an email to someone else, it still shows up in your shared folder or your inbox as you are co-tagged on the message even if it is not yours. Review collected by and hosted on G2.com.

I've been using Front more than 2 years now, and it is by far the best app I used for work! It is easy to navigate, organize the email communications and log the meetings. The features are useful for everyday use at work! Review collected by and hosted on G2.com.

There's nothing I don't like about Front because it is easy to use. Review collected by and hosted on G2.com.

Consolidates all of my company's customer service emails in one place, easy to tag team members or assign emails to another team member, provides shortcuts to other services, makes templates easy to build and access, groups all responses in one place for simplified management Review collected by and hosted on G2.com.

If two or more customers send an email with the same subject line, Front groups these together as a single email (then, if you click Send & Archive—the primary "send" button—all of the emails vanish to your "sent" box, including the ones you haven't yet answered). It's also difficult to determine specifically when you (or your customers) sent emails, as Front only gives you approximately how long ago the emails were sent (e.g., "3 weeks ago" instead of "November 21st"). Review collected by and hosted on G2.com.

Team visibility and productivity are at an all-time high!

The ability to assign threads from a shared inbox revolutionizes project management.

We have a lot of forums and the detailed search feature allows me to find hidden answers.

Asking for support on email threads is powerful with the internal comment feature. Review collected by and hosted on G2.com.

I can't view all tags at once without an extra click.

Annoying and cluttering empty messages populate when anyone accepts a meeting invite. Review collected by and hosted on G2.com.

I use Front for my HOA and Property Management business and it really helps with triaging and delegating customer emails. I like how it allows our team to collaborate easily on email conversations and assign tasks to the right people. The features I appreciate most are the internal comments and tracking of response times. The internal comments are great because they prevent us from forwarding or accidentally sharing email information with clients. Plus, they let my team chat and attach documents or screenshots to ensure we provide the best response or solution for our customers. Tracking response times is really helpful for identifying team members who might need assistance or are overloaded. Review collected by and hosted on G2.com.

Some of the UI can be clunky and difficult for our less tech savvy employees to pick up. Setup was cumbersome and difficult in leading the rest of the team on how to setup their channel. Wish it was more plug and play or had someone to walk the team through it. We are a small business without a dedicated IT team. Review collected by and hosted on G2.com.

I appreciate the ability to switch seamlessly between shared inboxes, like info@ or sales@, and my personal inboxes all within Front. This feature is incredibly valuable as it keeps everything in one place, eliminating the need to jump between multiple systems. I also love being able to share emails among team members effortlessly, which enhances collaboration and ensures everyone stays informed. The API integrations are amazing, in addition to the out-of-the-box integrations. Additionally, the initial setup of Front for my team was super easy, which made the transition smooth and hassle-free. This compelling ease of use, combined with its robust functionality, contributes significantly to why I would highly recommend Front to a friend or colleague, rating it a 10 out of 10. Review collected by and hosted on G2.com.

The form submission feature in Front could use some improvement. I feel that it is important to keep as many features available for small customers or startups. Additionally, it would be very useful if it were more obvious when someone submits a chat. Review collected by and hosted on G2.com.