CloudTalk Reviews & Product Details

Quick Support time, really helpful on onboarding, constantly updating the platform. The UI is simple and understandable, offer a good amount of easy integrations and the use of fast APIs for other needs. Review collected by and hosted on G2.com.

Even though you have the product you still get marketing emails prompting you to upgrade, some components that you see in competitors have only recently been added

The performance is good however we have noted that sometimes call quality can be problematic and there is no inbuilt noise cancellation software unlike a few other providers. Review collected by and hosted on G2.com.

What I like most about CloudTalk is the flexibility to make calls from anywhere. I paid for the UK version, but I’ve also recently used it to make calls to India and South Africa, in addition to my usual UK calls, and the call quality and reliability have been really good. Review collected by and hosted on G2.com.

Sometimes it hangs not often but sometimes Review collected by and hosted on G2.com.

I like that it’s user-friendly. It’s simple to use, and the phone quality is really crisp. Review collected by and hosted on G2.com.

I dislike that even when I turn off automatic calls, I still get random calls. I also don’t like that people can text me, but I can’t reply back to them. Review collected by and hosted on G2.com.

What I value most about Cloudtalk is the ease of tracking calls directly from the CRM (HubSpot). Before, we used to waste time searching for recordings or manually noting what was discussed with each client, and now the entire recording is logged in the client's contact.

I also find the call queue feature very useful. When the team is busy, clients don't go unanswered, and this is reflected in the contact rate. In sales, a missed call can be an opportunity that doesn't come back. Review collected by and hosted on G2.com.

Password management in the new dashboard is quite more cumbersome than in the previous panel (https://my.cloudtalk.io/). Before, the process was straightforward and quick, but now there are more intermediate steps and it's not well indicated where to do it. For a sales team where agent turnover is frequent, resetting access should be something agile and uncomplicated. It's a detail that seems minor but in day-to-day operations generates small frictions that accumulate. Review collected by and hosted on G2.com.

I like how CloudTalk brings internet calling, video calls, messaging, screen sharing, and conference calling together in one platform. I also appreciate features such as the automated attendant and hold music, which help create a more professional communication experience while making it easier to manage customer interactions efficiently. Review collected by and hosted on G2.com.

One area that could be improved in CloudTalk is the occasional call quality and connection stability issues, especially during high traffic periods. The mobile application can also be improved to provide a smoother and more consistent user experience. In some cases, notifications and call syncing may feel delayed. Additionally, simplifying certain settings and improving the reporting customization options would make the platform even more efficient and user-friendly. Review collected by and hosted on G2.com.

I love how easy it is to switch from one number to another, especially when I’m receiving calls. Review collected by and hosted on G2.com.

I hate how long it took for us to move to CloudTalk, I wish we could have done it sooner. Review collected by and hosted on G2.com.

The platform is easy to understand and that I have two numbers to call a customer. Review collected by and hosted on G2.com.

Sometimes the customer complain about bad connection. Review collected by and hosted on G2.com.

The ease of use, the AI agent, and the service. Review collected by and hosted on G2.com.

While the reporting is decent there are many things that can be improved in the reporting. Currently there is no reporting associated with Messaging - which leaves a big gap. Review collected by and hosted on G2.com.

The call quality is very stable even with international routing, which is not always the case with VoIP tools. Setup is also fairly quick—you don’t need a heavy IT process to get started. Review collected by and hosted on G2.com.

One is that advanced reporting and analytics can feel a bit restricted unless you’re on higher-tier plans. Smaller teams may find they need more detailed customization than what’s available out of the box. Review collected by and hosted on G2.com.

What I like best about CloudTalk is its excellent customer service. The support team responds very quickly, and the platform is user-friendly and easy to navigate. CloudTalk provides good value for the price. It is affordable, easy to use, and has excellent customer support. Review collected by and hosted on G2.com.

Some Power Dialer features felt a little time-consuming. Review collected by and hosted on G2.com.