CloudTalk Reviews & Product Details

I appreciate the click-to-talk feature and the pricing of the system. In my opinion, it truly offers the best value for your money. Review collected by and hosted on G2.com.

I’m not happy that I can’t integrate the system with my CRM, and I’ve also noticed that the real-time data can sometimes be inaccurate. Additionally, the click-to-dial feature occasionally stops working, which is frustrating. Review collected by and hosted on G2.com.

CloudTalk excels as a calling software due to its remarkable ease of use and intuitive interface, making it simple for teams to adopt. Users consistently praise its crystal-clear call quality and high reliability, ensuring seamless communication.

Beyond this, CloudTalk offers a comprehensive suite of features like advanced call routing, auto dialers, call recording, and real-time analytics, all designed to optimize call management and provide valuable insights. Finally, its responsive customer support and scalable cloud-based architecture further enhance its appeal for businesses of all sizes looking for an efficient and effective calling solution. Review collected by and hosted on G2.com.

CloudTalk is actively addressing these points with continuous improvements. Recent updates, for instance, highlight advancements in AI-powered dialers, voice agents, and enhanced mobile app stability, demonstrating their commitment to refining the user experience. While the mobile app experience continues to evolve, the powerful desktop platform and seamless CRM integrations remain consistently praised for their efficiency. Their dedication to a responsive customer support system is also evident, ensuring that any technical queries are addressed to help users maximize the platform's potential. Review collected by and hosted on G2.com.

It's really very easy to use. Anyone can quickly connect and make calls over the internet and make most of it. Review collected by and hosted on G2.com.

Sometimes it acts up but I guess it has more to do with the internet connection than any problem in Cloudtalk, but whenever the net goes down, I have to disconnect the call and recall. Review collected by and hosted on G2.com.

We've been using CloudTalk as our primary call center system, and the experience has been outstanding. From the very beginning, the setup was smooth and straightforward, with a user-friendly interface that made onboarding our team quick and efficient.

One of the features we appreciate the most is the call quality—it's consistently clear and reliable, which is crucial for maintaining professional communication with our clients. The real-time analytics and reporting tools have also made a big difference in how we monitor performance and optimize our team’s workflow.

The support team at CloudTalk is responsive and helpful, always ready to assist whenever we have questions or need guidance.

Overall, CloudTalk has significantly improved our call center operations. I highly recommend it to any company looking for a scalable, cloud-based communication solution. Review collected by and hosted on G2.com.

Mobile app limitations: The mobile version lacks some features available on the desktop, which limits flexibility for remote agents. Review collected by and hosted on G2.com.

Just how easy it is to use, and very smooth too

I have been using it for a while now and cannot remember anytime that I had a issue with it, it uses the browser very nicely, with a click of button my App opens and quickly dials the number and when I am done, it uses the CRM to show me all information needed, just chefs kiss Review collected by and hosted on G2.com.

Frankly I cannot think of a very big downside, but yes there have been times when I have been shown wrong local time for the number that I am calling, mostly in NZ and Australia, now I do not know why that issues occurs but if fixed it would be better. Review collected by and hosted on G2.com.

CloudTalk has been a game-changer for our business! The platform is incredibly user-friendly, and setting up our phone system was quick and painless. Call quality is consistently clear, and features like call routing, call recording, AI, and analytics have made it much easier for our team to stay productive and provide excellent customer service.

What really stands out is the seamless integration with our CRM (Pipedrive), which saves us tons of time and keeps all our customer interactions in one place. The reporting tools also give us great insights into team performance, helping us identify areas for improvement.

The support team deserves a special mention—responsive, knowledgeable, and genuinely eager to help. Switching to CloudTalk has not only improved our communication but also given our team more confidence in handling customer calls. Highly recommended for any business looking to upgrade their phone system! Review collected by and hosted on G2.com.

Mobile app needs work - the app needs to have a permanent notification on iPhone or Android so you stay online. At the moment when you switch apps, it thinks you are offline, not great if you are on the go.

Wallboard needs more features/reporting.

Survey responses on the power dialer could be synced with the CRM automatically, and not a spreadsheet. Review collected by and hosted on G2.com.

We have been using this for a couple of months now and it was a really easy changeover.

It's been seamless, and pretty amazing to be honest!

The AI element which captures our conversations has removed the need for us to type out notes on what has been discussed on the phone therefore freeing up more time to make more sales.

It's nice and easy one touch dialing, the calls are recorded and it's really easy to go back to listen to the call.

It was really easy to implement and integrate with Pipedrive.

It is used by us everyday and considering the stories I've heard of when people change over to new systems this didn't cause any issues and its so simple to use - superb Review collected by and hosted on G2.com.

The only thing I could say is when you look at the recent calls, it doesn't show just mine it shows the whole office so it can be a little tricky to find the call - is there a setting for this that could easily fix it??? Review collected by and hosted on G2.com.

The flexibility to call prospects from other countries with a local number in an extremely easy way. The tool is very easy to use and it was also easy to change numbers for a different country once I was already a customer. Review collected by and hosted on G2.com.

The connection between CRM (Hubspot) and CloudTalk did not work well for me. The call was taking some time to appear and if I needed to put extra information about the call, I was frustrated it was taking too much time to show in HubSpot. Right now I'm logging the calls manually instead.

The very initial contact with CloudTalk was quite tough. My emails were left without the response and I needed to send multiple FUs. However, during my subscription everything went smoothly. I also changed the numbers and the team helped me very quickly. Review collected by and hosted on G2.com.

CloudTalk offers a very intuitive setup for teams and supports seamless integration with CRMs like HubSpot or Salesforce. The call quality is generally reliable, and features like call tagging, smart dialer, and analytics make it easy to manage and track team performance. The dashboard gives real-time visibility, which is particularly useful for team leads. Review collected by and hosted on G2.com.

The interface, while functional, could benefit from a more modern and streamlined UX. Some users report occasional sync delays with CRM integrations. Also, the mobile app feels limited compared to the desktop version especially for agents on the move. Review collected by and hosted on G2.com.

What I like best about CloudTalk is how easy it is to use and how reliable the call quality is. The system is intuitive, so onboarding new team members is quick and hassle-free. Review collected by and hosted on G2.com.

One feature I wish CloudTalk had is real-time transcription or closed captioning. This would be incredibly useful for note-taking during calls, improving accessibility, and making it easier to follow up on conversations. Having live transcripts would really enhance the overall communication experience, especially for teams that handle high call volumes or remote collaboration. Review collected by and hosted on G2.com.