# Bevatel Reviews **Vendor:** Bevatel Account **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.8/5.0 **Total Reviews:** 75 ## About Bevatel Bevatel is a Saudi company delivering advanced cloud-based contact center systems and unified communication. ## Bevatel Pros & Cons **What users like:** - Users value the **ease of use** of Bevatel, appreciating its straightforward setup and efficient client management features. (25 reviews) - Users value Bevatel for its **centralized WhatsApp messaging** , enhancing team collaboration and improving customer satisfaction. (24 reviews) - Users commend the **quick and dedicated customer support** from Bevatel, facilitating smooth communication and setup. (19 reviews) - Users find the **easy setup** of Bevatel to be straightforward, enhancing their overall experience and efficiency. (18 reviews) - Users praise Bevatel for its **efficient communication** that simplifies client interactions and enhances operational ease. (16 reviews) - Setup Ease (16 reviews) - Users highlight the **efficiency** of Bevatel, noting its quick call management and user-friendly features enhance communication. (15 reviews) - Users praise Bevatel for its **reliable, feature-rich solutions** and outstanding customer support, enhancing daily operations seamlessly. (14 reviews) - Users value the **efficient customer communication** management of Bevatel, streamlining interactions from various channels effortlessly. (12 reviews) - Call Management (9 reviews) **What users dislike:** - Users face **integration issues** with Bevatel, finding it challenging to connect with local service providers and other applications. (5 reviews) - Users experience **call issues** with slow transfers and stability, affecting overall communication efficiency with Bevatel. (3 reviews) - Users express a need for **more clarity** in the product, making it challenging to understand services before starting. (3 reviews) - Users report **connectivity issues** , particularly with configurations and call stability during extended conversations on Bevatel. (2 reviews) - Users highlight the **limited access** to messaging features, suggesting a need for better provider integration and frontend improvement. (2 reviews) - Users are frustrated by the **limited integration capabilities** , hindering the overall functionality and user experience of Bevatel. (2 reviews) - Missing Features (2 reviews) - Poor Customer Support (2 reviews) - Time Delays (2 reviews) - Adjustment Difficulties (1 reviews) ## Bevatel Reviews ### 1. Streamlined WhatsApp Business Management with Bevatel **Rating:** 5.0/5.0 stars **Reviewed by:** Dahlia A. **Reviewed Date:** February 17, 2026 **What do you like best about Bevatel?** I like how Bevatel centralizes all WhatsApp messages in one dashboard, which makes team collaboration and automation easier and more efficient. It helps us solve several challenges while managing customer communication by centralizing all messages, assigning chats to agents, automating responses, and monitoring performance. This has improved our response time and customer satisfaction. The support app from Bevatel also allows us to help and solve customer issues smoothly without delays. I appreciate that Bevatel integrates smoothly with our internal systems and supports our overall workflow. The setup was easy and well supported, allowing us to start quickly without major difficulties. **What do you dislike about Bevatel?** We are generally happy with Bevatel, but minor improvements in reporting flexibility, future enhancements in analytics customization, and UI optimization would simply make an already strong system even stronger. **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel to centralize WhatsApp messages, assign chats, automate responses, and monitor performance. This improved our workflow, response time, and customer satisfaction by allowing easy team access and avoiding duplicate replies. ### 2. Customer service at the establishment stage is excellent, the programs need improvement in some technical aspects. **Rating:** 3.5/5.0 stars **Reviewed by:** Arkan Pro . | مدير تنفيذي بقسم التسويق والمبيعات, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Bevatel?** I love the sophisticated service of Bevatel's employees and their professional assistance in setting up and establishing the service. I appreciate how they unify the communication platform through WhatsApp and phone calls, which helps me organize work better. Also, the call sound quality, business chat, and call center are features I liked and they work well. **What do you dislike about Bevatel?** The services need further development and the lifting of some restrictions on the service, especially since there are many companies with lower prices and fewer restrictions. Also, the mobile applications have some issues that need to be resolved, such as notifications, communication services, and login. **What problems is Bevatel solving and how is that benefiting you?** Bevatel unifies the communication platform through WhatsApp and telephone calls, and assists in the call volume level. ### 3. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Awad G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 ### 4. Seamless Communication and Exceptional Support with Bevatel **Rating:** 5.0/5.0 stars **Reviewed by:** esaam m. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Bevatel?** I like the team, the professionalism, and the quality of customer service at Bevatel. The clarity and fast attendance are great too. I also appreciate the platform's easy use with the application. The initial setup was pretty well handled with clear, step-by-step guided instructions done with patience and intention. **What do you dislike about Bevatel?** Nothing so far **What problems is Bevatel solving and how is that benefiting you?** Bevatel helps us stay up to date new technological trends to provide better client experience and to each a large number of clients at once. It aligns with our needs for up-to-date technology to scale quickly and provide efficient service. ### 5. Streamlined Call and Message Management **Rating:** 5.0/5.0 stars **Reviewed by:** Aber K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Bevatel?** I like everything about Bevatel, and I find the call recording feature particularly valuable. I'd rate the ease of initial setup as a 9 out of 10, which shows how straightforward it is. Overall, I am really satisfied with Bevatel. **What do you dislike about Bevatel?** I wish Bevatel had more integration with social media apps like Snapchat and TikTok. This would help businesses keep everything in one app. **What problems is Bevatel solving and how is that benefiting you?** Bevatel helps me manage calls and messages effectively, and I value its call recording feature. ### 6. An ideal solution for a call center with an effective campaign system. **Rating:** 5.0/5.0 stars **Reviewed by:** DHAIF ALLAH A. **Reviewed Date:** January 25, 2026 **What do you like best about Bevatel?** I use Bevatel for our call center operations and really appreciate how it allows communication with customers using a single number for all employees. The platform has made receiving calls through our unified number much easier. The campaign feature is something I like, as it automatically dials calls, so I don't need to contact each client individually. Setting up Bevatel was very easy and comfortable, and on top of all this, I'd give it a 10 out of 10 rating for recommending to a friend or colleague. **What do you dislike about Bevatel?** Nothing **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel to manage call center operations with one number for all employees, simplifying call reception. The automatic call feature ensures I don't have to call each client individually. ### 7. Streamlined Call Center with Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** ابراهيم . **Reviewed Date:** November 25, 2025 **What do you like best about Bevatel?** I find Bevatel's after-sales service exceptional, especially with the continuous support provided by Ms. Noura, the account manager. The system's ability to unify communication under a single number has effectively solved our previous issues, making it easy for clients to reach us, which has enhanced our communication efficiency significantly. The streamlined workflow and organization it brings to our sales departments are outstanding benefits. Additionally, the initial setup of Bevatel was very easy, which made the transition process straightforward and stress-free. Overall, these features have greatly contributed to the operational smoothness of our call center programs. **What do you dislike about Bevatel?** After-sales service: I would like to thank Ms. Noura for providing communication at all times, even after official working hours. **What problems is Bevatel solving and how is that benefiting you?** I find Bevatel solves communication problems by providing a unified number, streamlining workflow and organization in sales departments. Its systems and support, especially from the account manager, enhance our call center programs. ### 8. User-Friendly Dashboard, Minor Integration Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** noor a. **Reviewed Date:** November 17, 2025 **What do you like best about Bevatel?** I find Bevatel to be exceptionally easy to use, which is crucial for a call center monitoring dashboard. The platform provides helpful information for call center managers, enhancing their ability to oversee operations effectively. I particularly value the clarity in which it displays missing calls, greatly assisting in follow-up processes. Additionally, the ability to trace calls and records is invaluable, as it allows for comprehensive monitoring of employee performance and operational efficiency. The function to identify who is actively working and manage recall of missing calls further contributes to streamlining operations and ensuring quality management. Overall, these features collectively enhance productivity and oversight in my call center, making Bevatel a valuable tool in my daily operations. **What do you dislike about Bevatel?** I find small issues in integration between Grandstream PBX and Bevatel, which affects the smooth transfer of calls between two systems. Additionally, the process of storing records is not seamless, as it requires manual downloading, which can be cumbersome. While the overall setup of Bevatel is straightforward, it takes some time to go live, which may delay full operational functionality. **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel to monitor our call center, providing easy-to-use dashboards for tracing calls, tracking employee activity, clearing missed calls, and managing call records storage effectively. ### 9. A professional platform for organizing calls and fast technical support. **Rating:** 5.0/5.0 stars **Reviewed by:** raghad m. | mabetalhijaz, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Bevatel?** The experience with Bevatel is very positive, especially in the call center service where the response is quick and the technical support is cooperative and tries to solve any problem as quickly as possible. The system is also easy to use and helps organize communication with customers better. I liked the ease of organizing calls through IVR, the ability to record calls, and the quick response of technical support. The initial setup was easy and practical. **What do you dislike about Bevatel?** Since I am new to Bevatel, nothing has bothered me so far, but I think over time I will get to know more about all the features and details. **What problems is Bevatel solving and how is that benefiting you?** Bevatel improves call organization through IVR and recording, making it easier to manage customer communication. The technical support is cooperative and fast, and the system is easy to use and supports service quality improvement. ### 10. Excellent Telecom Service with Responsive Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed A. **Reviewed Date:** November 03, 2025 **What do you like best about Bevatel?** I find Bevatel's telecom services to be very good and effective for my business needs. The staff is extremely proficient and responsive, which has been a significant benefit. I've been using Bevatel for three months to manage the call center for my company, which has dramatically improved communication with our clients. It allows me to manage my business with more freedom, whether I am in the office or outside, ensuring seamless communication and interaction with clients. The call center and business chat features offered by Bevatel are particularly useful to my operations. I'm also considering continuing to use Bevatel because it effectively meets my company's needs without requiring any additional software tools. Bevatel's ease of setup is also appreciated as I did not encounter any difficulties when starting to use it. **What do you dislike about Bevatel?** Nothing **What problems is Bevatel solving and how is that benefiting you?** I find Bevatel enhances client communication, enabling business management with freedom, whether I'm in or out of the office. It's straightforward to set up and use, which simplifies running my call center operations. ### 11. Effortless Customer Engagement with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** malik A. **Reviewed Date:** November 19, 2025 **What do you like best about Bevatel?** I find Bevatel incredibly easy to use, which simplifies managing my business communications significantly. The platform's fast reply feature is essential for my interactions with customers, ensuring that I can respond promptly and maintain high service standards. Additionally, I appreciate the clear explanations provided within the system, which help me understand every aspect without confusion. The supportive staff at Bevatel is one of its greatest strengths; they are available 24 hours every day, resolving any issues I encounter immediately. This level of customer support is invaluable and makes using Bevatel a stress-free experience. **What do you dislike about Bevatel?** I dislike the limited integration capabilities. Currently, it doesn't connect with other applications easily, which would greatly enhance its functionality if improved. **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel to block WhatsApp and easily chat with customers, benefiting from its ease of use, fast replies, and 24/7 support for immediate problem-solving. ### 12. Centralized Communication with Intuitive Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Telal O. **Reviewed Date:** November 11, 2025 **What do you like best about Bevatel?** I appreciate Bevatel for its user-friendly dashboard and the simplicity and efficiency of its reporting tools. These features are particularly valuable when dealing with WhatsApp Business integration, as they provide real-time reporting and analytics. The initial setup of Bevatel was surprisingly smooth and straightforward, which made adopting the platform a seamless experience for my team. The ability to centralize communication channels through Bevatel is another key aspect that enhances our workflow efficiency. I find these features greatly beneficial in streamlining our business communication processes. **What do you dislike about Bevatel?** I dislike the limited native integrations; specifically, I wish for more native integration options like Microsoft Teams and Google Workspace. Additionally, the current system lacks flexible logic that could enhance its functionality. **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel for centralizing communication channels with WhatsApp Business, and its user-friendly dashboard and real-time reporting simplify and enhance my workflow. ### 13. Changing the rules of the game for effective call management **Rating:** 5.0/5.0 stars **Reviewed by:** Saud A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Bevatel?** I love the service of collecting calls in one place and returning to the reports to evaluate them. I also really like the call evaluation service, as it helps me understand how satisfied customers are with my services. Additionally, I appreciate the great cooperation from Engineer Nora. **What do you dislike about Bevatel?** no thing **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel to gather calls in one place and refer to reports to evaluate them. It helps me listen to calls directly, prevent any potential issues, and assess customer satisfaction. ### 14. An easy-to-use platform that enhances communication with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Bevatel?** I love the ease of use of the Bivatel platform, as it provides a mobile app which makes it convenient to use. I also like the workflows available on the platform, and Bivatel has significantly contributed to communication with Meta and reporting the obstacles we face. Additionally, the setup process was very easy. **What do you dislike about Bevatel?** Nothing **What problems is Bevatel solving and how is that benefiting you?** Bevatel provides a platform for team collaboration and managing conversations with customers across multiple channels. It allows me to communicate with Meta on behalf of customers. The platform is easy to use and has a mobile app, which facilitates workflow. ### 15. Highly Effective, Needs Faster Support **Rating:** 4.5/5.0 stars **Reviewed by:** Dimah A. **Reviewed Date:** December 10, 2025 **What do you like best about Bevatel?** I like how Bevatel has very good communication and they come to people to help solve everything. It's easy to use, clear, and the initial setup was straightforward. They were very helpful, and I really appreciate their support; it was very important to me. **What do you dislike about Bevatel?** They took a little bit of time to answer. I think they need to be faster because we are a company, and we don't have time to wait for people to answer. **What problems is Bevatel solving and how is that benefiting you?** Bevatel solved all the problems I had, and they were very helpful. They come to help solve everything, which was very important for me. I appreciate their support and assistance. ### 16. Smooth Transition to Cloud Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Bandar H. **Reviewed Date:** November 10, 2025 **What do you like best about Bevatel?** I find Bevatel to be great for customer communication, effectively helping me manage all customer calls. I like that it's easy to use and very organized, which really makes my daily tasks more manageable. The system also saves time and makes communications smoother, which is a significant advantage in maintaining efficient operations. The initial setup was very easy and smooth, which was quite a relief when transitioning from the old Panasonic PBX system to this cloud-based solution. Overall, it works well for my needs. **What do you dislike about Bevatel?** Nothing so far — everything’s been great. **What problems is Bevatel solving and how is that benefiting you?** I find Bevatel simplifies managing all customer calls, saving time and making communications smoother and more organized. Its ease of use and setup enhance our customer communication efforts tremendously. ### 17. Excellent support and a seamless system for Bevatel **Rating:** 5.0/5.0 stars **Reviewed by:** Lama . **Reviewed Date:** December 01, 2025 **What do you like best about Bevatel?** I loved the high precision and the system's non-lagging nature in Bevatel, which provides me with a smooth and hassle-free experience while using it. The system is very smooth and uncomplicated, making daily operations easy and efficient. I also appreciate the excellent customer support provided by the team, especially Fatima and Mohamed Saafan, who were keen and extremely precise in assisting us, even outside working hours, which played a significant role in renewing our contract for a full year for five projects. Additionally, the system setup process was very easy, which is impressive and makes its use free of difficulties from the start. **What do you dislike about Bevatel?** The calls sometimes slowly **What problems is Bevatel solving and how is that benefiting you?** I find that Bevatel helps me handle things accurately and without complications, which contributes to renewing our contracts and increasing the effectiveness of our projects. ### 18. User-Friendly Interface, Excellent Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmadi, T. **Reviewed Date:** November 11, 2025 **What do you like best about Bevatel?** I really appreciate Bevatel's easy and friendly interface, which makes it a pleasure to use. Having my extension in the cloud is a fantastic feature, allowing me to remain connected and contactable even when I am out of the office. The convenience of being able to be reached anywhere significantly enhances my productivity and ensures seamless communication. Overall, Bevatel offers a user-friendly experience with reliable connectivity features that I find invaluable. **What do you dislike about Bevatel?** I find that the stability of calls over long durations could be improved when communicating between extensions with Bevatel. **What problems is Bevatel solving and how is that benefiting you?** Bevatel makes reaching data easy and allows me to use my extension in the cloud while out of the office, so people can reach me anywhere. ### 19. Intuitive Communication Tool with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Senior Sales Manager **Reviewed Date:** January 26, 2026 **What do you like best about Bevatel?** I appreciate Bevatel for its smart reports and user-friendly interface. The technical support and account management have been reliable, easing the calls flow and enhancing the user experience. Plus, the clients' feedback has been great. **What do you dislike about Bevatel?** The only thing to mention is that they took 2 days more to ship the hardware needed. **What problems is Bevatel solving and how is that benefiting you?** Bevatel helps in managing client communication, reviewing calls, generating reports, and integrating with Zoho. It eases call flow, enhances user experience, and receives great client feedback. ### 20. Rapid Setup and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** محمد . **Reviewed Date:** December 09, 2025 **What do you like best about Bevatel?** I really appreciate Bevatel's quick response in handling calls and how their technical support team, including Ms. Reem, is so responsive. The service's ability to handle issues promptly and provide clear, concise information with ongoing follow-up is great. I find the cloud communication feature they offer to be excellent, and the call recording feature is incredibly useful for tracking employee work and customer reactions. **What do you dislike about Bevatel?** Nothing **What problems is Bevatel solving and how is that benefiting you?** Bevatel speeds up call response times and provides continuous follow-up with clear information, thanks to their cloud communication service and responsive support. The call recording feature helps me track staff work and customer reactions. ### 21. Organized Communication and Easy Customer Recovery **Rating:** 5.0/5.0 stars **Reviewed by:** Karim N. **Reviewed Date:** December 09, 2025 **What do you like best about Bevatel?** I like how Bevatel helps me organize communication with customers and prevents losing them. It's great that even if contact is lost, I can easily get back to them. Bevatel is highly supportive in any problem and helps in understanding customer needs. It organizes and stores customer data, making it easy for me to analyze performance. I give the initial setup a perfect score of 10 out of 10. **What do you dislike about Bevatel?** No thing **What problems is Bevatel solving and how is that benefiting you?** Bevatel helps me organize communication, prevents customer loss, and facilitates reconnecting with customers. It supports understanding customer needs and evaluates employee performance. It stores customer data for performance analysis. ### 22. Effortless Client Communication with Bevatel **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed S. **Reviewed Date:** January 04, 2026 **What do you like best about Bevatel?** I like how Bevatel helps gather clients on a single platform, making it easier to respond to clients in chat and allowing admin monitoring. I appreciate the promotional messages feature through verification which lets me send campaigns throughout the year. The setup was very easy, and I'd highly recommend it to others. **What do you dislike about Bevatel?** Nothing **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel to gather clients on one platform, reply to them in chat, and let admins monitor the interactions. ### 23. An excellent and easy-to-deal program that needs only a little training **Rating:** 5.0/5.0 stars **Reviewed by:** ibrahim m. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Bevatel?** Easy-to-use, practical and fast program, and there is a quick response from you **What do you dislike about Bevatel?** Sending a new message or WhatsApp groups are not available **What problems is Bevatel solving and how is that benefiting you?** The new message was solved by the templates ### 24. Exceptional Support, Easy Setup, and Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed M. **Reviewed Date:** November 09, 2025 **What do you like best about Bevatel?** I appreciate Bevatel for its excellent customer service, particularly the professionalism of Ms. Fatima Saber, whose experience and competence stand out. I am impressed with how easy the company is to deal with, and the efficiency with which they resolve problems, offering alternative and useful solutions that meet my needs. The setup with Bevatel was very easy, adding to the overall positive experience. I highly recommend Bevatel, and I would rate it a 10 out of 10 for its outstanding service, reflecting my high confidence in their capabilities. **What do you dislike about Bevatel?** nothing **What problems is Bevatel solving and how is that benefiting you?** Bevatel provides efficient cloud-based call center and business chat services, solving communication challenges with speedy problem resolution and professional customer service. ### 25. Highly Professional and Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Osman I. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Bevatel?** Professionality and swiftness in work. the time from requesting the service till its finishing was appropriate. The WhatsApp Group for launching the service was very helpful. **What do you dislike about Bevatel?** Communication with the technical team wasn't easy for all levels of customers. need to simplify technical terms for clients with no background in technical terms and knowledge. Some details about the requested service should be described more clearly. **What problems is Bevatel solving and how is that benefiting you?** dealing with customer calls during the weekdays and weekends. ### 26. Seamless Integration with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Bevatel?** I appreciate Bevatel's customer support. The initial setup was very easy. **What do you dislike about Bevatel?** Nothing **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel for the WhatsApp Business API and ChatBot, and it helps with API connection to our ERP system, Odoo. ### 27. Stable system and fast technical support experience **Rating:** 5.0/5.0 stars **Reviewed by:** محمد . **Reviewed Date:** December 15, 2025 **What do you like best about Bevatel?** I love the Bevatel system because it is stable and easy to use, with clear reports that help in monitoring performance. The technical support is cooperative and quick to respond, which is helpful for asking questions and obtaining information quickly. Additionally, the organizational process and response speed are among the points I was most impressed with. Setting up Bevatel was quick, easy, and simple. The service is perfect for companies that wish to organize calls and improve customer experience. **What do you dislike about Bevatel?** There is none. **What problems is Bevatel solving and how is that benefiting you?** I use Bivatel to organize calls and improve customer experience, and I find the system stable and easy to use with clear reports. Their technical support is cooperative and quick to respond, which is helpful when looking for service information. ### 28. Effortless Setup with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Samar H. **Reviewed Date:** January 08, 2026 **What do you like best about Bevatel?** I find Bevatel to be an excellent and complete program that's very easy to use. It's highly cooperative and responsive, providing clear explanations. The setup was also very easy, making it suitable for anyone seeking professional and effective service. I highly recommend it to others. **What do you dislike about Bevatel?** So far, I like everything about the program **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel because it's easy to use and highly responsive, solving login issues for my employees. Everything works well ### 29. Active connection and great support speed **Rating:** 5.0/5.0 stars **Reviewed by:** saleh a. **Reviewed Date:** January 05, 2026 **What do you like best about Bevatel?** I like Bevatel for its quick response from technical support and the speed of replies with my business chat, which helps with my clients. I also appreciate the professional technical team. Bevatel's integration with my website has contributed to increased sales, and setting it up was very easy. **What do you dislike about Bevatel?** Nothing **What problems is Bevatel solving and how is that benefiting you?** Bevatel improves my business chat by integrating quickly with landing pages, speeding up response times with customers, and increasing sales through professional technical support. ### 30. Streamlined Call Center Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Amaal a. **Reviewed Date:** January 26, 2026 **What do you like best about Bevatel?** I really like how Bevatel allows enabling calls within the same system, which makes it really efficient. It helps in allowing customers to directly reach the relevant department easily. Also, the initial setup of Bevatel was very easy. **What do you dislike about Bevatel?** nothing **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel for call centers to call customers and enable direct connection to relevant departments, improving our communication system. ### 31. HR VP **Rating:** 4.5/5.0 stars **Reviewed by:** Majeed A. | HR VP , Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2025 **What do you like best about Bevatel?** I would like to express my sincere appreciation to Bevatel. Their service has been exceptional—professional, fast, and delivered with genuine kindness. They offer high-quality, premium solutions that reflect true excellence in customer experience. My thanks go to the entire technical support team and customer service staff for their outstanding responsiveness and dedication. A special acknowledgment to Ms. Nora, our account manager, for her remarkable support and constant professionalism. **What do you dislike about Bevatel?** We need more clarification about system before start services. **What problems is Bevatel solving and how is that benefiting you?** Small challenges but we together solved it. ### 32. Improve customer service thanks to Bevatel **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed E. | Member of the Saudi Council of Engineers **Reviewed Date:** December 08, 2025 **What do you like best about Bevatel?** I love the quality of service at Bevatel where the connection is stable and the sound is clear without any cuts or interruptions in the service or any system malfunctions. I appreciate the benefit of having a fast and cooperative team, which makes us feel reassured by the presence of technical support ready to solve any problems that may occur. The initial setup experience of Bevatel was very easy thanks to the assistance of Ms. Noura and the rest of the team who were extremely cooperative with us. **What do you dislike about Bevatel?** لا شيء **What problems is Bevatel solving and how is that benefiting you?** Bevatel facilitates communication with customers, provides analysis capabilities, and expands the customer base through the call center service. ### 33. Ease of use with improvement needed for after-sales service **Rating:** 3.5/5.0 stars **Reviewed by:** khiamy . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Bevatel?** I love the ease of use with Bevatel, as it makes dealing with it simple and smooth. I also appreciate the call center and WhatsApp features that help me increase bookings and follow up effectively. **What do you dislike about Bevatel?** After-sales service **What problems is Bevatel solving and how is that benefiting you?** Bivatel helps me follow up on WhatsApp and easily make reservations. ### 34. Efficient PBX Solution with Excellent Team Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ahmed S. | IT Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Bevatel?** I really appreciate the team behavior at Bevatel, particularly Noura's contribution. The initial setup of Bevatel was very easy, which made the transition smooth. The service effectively supports my needs for PBX services and efficiently handles my call center operations by allowing me to create extensions, manage recipe calls, and implement interactive voice response (IVR) systems. **What do you dislike about Bevatel?** I find the configuration with local service providers challenging. **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel to handle my call center, creating extensions, managing recipe calls, and implementing IVR effortlessly. ### 35. Highly Effective for Call Center Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 25, 2025 **What do you like best about Bevatel?** I like how Bevatel manages calls perfectly in a very short time. The staff is very helpful and effective. We tried another system but it wasn’t as successful as Bevatel. **What do you dislike about Bevatel?** They just need to work with more providers for their services. Just need improvement in the front end to be more easily accessible than now. **What problems is Bevatel solving and how is that benefiting you?** Bevatel helps me manage calls perfectly in a very short time. ### 36. An easy and effective way to manage a call center with great support **Rating:** 4.5/5.0 stars **Reviewed by:** Schools M. **Reviewed Date:** December 04, 2025 **What do you like best about Bevatel?** I appreciate the refined interaction of Engineer Fatima Saber, as her positive approach greatly influenced my experience with Bevatel. I love the account creation service because it is valuable in facilitating the setup and quick operation of the system. I consider creating a WhatsApp group to gather all specialists and accomplish tasks quickly a real benefit that added great value to my use of Bevatel. **What do you dislike about Bevatel?** I find it difficult to explain technical services to non-specialist clients. **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel to record and improve call center service, create accounts, and automate tasks quickly, which helps my team accomplish tasks more efficiently. ### 37. Ease and flexibility with excellent customer support **Rating:** 4.5/5.0 stars **Reviewed by:** louai k. **Reviewed Date:** January 27, 2026 **What do you like best about Bevatel?** I love dealing with the excellent customer service at Bivatel; they are outstanding and classy, and they solve any problem I face quickly. The interface is flexible and easy to use, which makes my work easier. Additionally, the system setup was excellent and easy. **What do you dislike about Bevatel?** Some features need development and attention to detail. **What problems is Bevatel solving and how is that benefiting you?** Befatel solves customer response issues thanks to the flexibility and ease of the screen. ### 38. Fast and efficient communication service with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Fatma M. **Reviewed Date:** November 12, 2025 **What do you like best about Bevatel?** I love Bivatel's quick response to inquiries and the ease of resolving them. Even when there are some issues, the team is very quick to solve them. I like the ease of communication with my clients around the clock. I love that everything is easy and clear, and the team is very cooperative. The first use of the service was easy and simple, and the contracts were clear and organized. **What do you dislike about Bevatel?** Nothing **What problems is Bevatel solving and how is that benefiting you?** Befatel facilitates my communication with clients and organizes my projects. ### 39. Excellent service and a supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** علي . **Reviewed Date:** November 09, 2025 **What do you like best about Bevatel?** I love the way the account manager, Ms. Nora, handles things. Her cooperation and diligence in answering questions and inquiries were extremely remarkable, and she ensured that the service from Bivatal was delivered in the best possible way. All the services provided by Bivatal are excellent and have benefited me in my field by improving the way I offer my services to clients. The user experience was very enjoyable and unique, and the ease of setup was wonderful and very easy. I also recommend dealing with Bivatal again because of this extremely positive experience. **What do you dislike about Bevatel?** Handle the account manager **What problems is Bevatel solving and how is that benefiting you?** I find that Bivatal helps me provide my services to clients better and makes the work experience enjoyable and unique. ### 40. Financial Industry and Banking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2026 **What do you like best about Bevatel?** Quick response, dedicated team, supportive Fatama Saber was very helpful and very kind **What do you dislike about Bevatel?** I am not seeing any negative things different requirements from product to product and it was very smooth integration **What problems is Bevatel solving and how is that benefiting you?** They provide us what we need and the solution was very nice and meet the requirements ### 41. Save time with constant presence **Rating:** 4.5/5.0 stars **Reviewed by:** Reem A. **Reviewed Date:** December 03, 2025 **What do you like best about Bevatel?** I love Bevatel's constant presence and the ability to answer inquiries at any time, which helps reduce the time spent in conversations for both me and the client. I appreciate the continuity and support provided by their team, as their constant presence makes me feel supported whenever I need help or guidance. **What do you dislike about Bevatel?** Initially, nothing, but I hope it supports emojis in responses and images with text. **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel to save time for both myself and the client in conversations, and I appreciate their constant availability to respond to inquiries at any time. ### 42. Ease of use, with necessary improvements **Rating:** 4.5/5.0 stars **Reviewed by:** abo baker m. **Reviewed Date:** February 12, 2026 **What do you like best about Bevatel?** I love the ease of use in Bevatel, as this ease makes interacting with the program extremely comfortable. I also appreciate the team service, which is an important feature for me. **What do you dislike about Bevatel?** Delete or edit the wrong messages **What problems is Bevatel solving and how is that benefiting you?** Bevatel improves communication with customers and I appreciate the ease of use. ### 43. Exceptional Support and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** ahlam a. **Reviewed Date:** January 11, 2026 **What do you like best about Bevatel?** I find Bevatel's technical support very helpful, especially the assistance in resolving issues provided by the account manager, Ms. Noura. The initial setup was very easy. **What do you dislike about Bevatel?** Nothing **What problems is Bevatel solving and how is that benefiting you?** Bevatel helps manage promotional messages and increases sales. The technical support, especially from account manager Ms. Noura, is great for solving issues and providing assistance. ### 44. High efficiency but needs improvement in support. **Rating:** 4.0/5.0 stars **Reviewed by:** abdulsalam a. **Reviewed Date:** February 01, 2026 **What do you like best about Bevatel?** Everything I like about Bevatel, from ease of use to attention to detail and continuous development. The setup process was easy. **What do you dislike about Bevatel?** Customer service + call center needs improvement **What problems is Bevatel solving and how is that benefiting you?** Use Bevatel to provide landlines for employees outside Saudi Arabia and communicate with customers via WhatsApp, as well as offer chatbot service. ### 45. Excellent service that supports all requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Eng.Raghad A. | Computer Engineer **Reviewed Date:** November 27, 2025 **What do you like best about Bevatel?** I find that Bevatel is truly excellent in meeting all the requirements I need in managing the call center. I love the services this product offers, as they work very well and cover all needs. Our experience with setting up Bevatel for the first time was excellent, demonstrating the ease of use and effectiveness of the overall experience. I highly recommend it and give it a rating of 10 out of 10, which makes me feel confident in Bevatel's performance. **What do you dislike about Bevatel?** There is none. **What problems is Bevatel solving and how is that benefiting you?** I find that Bevatel serves all the requirements excellently in the contact center. ### 46. Excellent customer service and a comprehensive WhatsApp experience **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad S. **Reviewed Date:** December 04, 2025 **What do you like best about Bevatel?** I am impressed with the excellent service of Bevatel and the support provided by the staff, especially Engineer Nora and Engineer Hajar, who demonstrated high professionalism and excellent cooperation. I highly recommend dealing with them due to their high quality of service. The experience of communicating with the sales team and then the operations team was smooth and organized, which enhances my confidence in the efficiency of their system. **What do you dislike about Bevatel?** There is nothing currently because they have enough flexibility. **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel to provide WhatsApp service through the unified number, which facilitates communication and provides effective customer service. ### 47. Smooth Call Management with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nour S. | Business Development Assistant **Reviewed Date:** December 30, 2025 **What do you like best about Bevatel?** This is an integrated system that offers high quality and smooth performance. The technical support team is very cooperative and handles requests in a friendly manner, with engineer Fatima standing out in particular. **What do you dislike about Bevatel?** nothing **What problems is Bevatel solving and how is that benefiting you?** Bevatel works well for international call forwarding, offers internal control for managing permissions, and makes it easy to monitor teams and generate reports. ### 48. Excellent customer service, easy setup **Rating:** 4.5/5.0 stars **Reviewed by:** Mahmmoud S A. **Reviewed Date:** January 26, 2026 **What do you like best about Bevatel?** I love the professional after-sales service at Bevatel, which helps in managing customer service. I also find the Bevatel setup process easy. **What do you dislike about Bevatel?** The workflow and advertisements **What problems is Bevatel solving and how is that benefiting you?** Bevatel helps in connecting with WhatsApp API and managing customer service, and they also have a professional after-sales service. ### 49. Excellent for Marketing with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed I. **Reviewed Date:** December 15, 2025 **What do you like best about Bevatel?** I like Bevatel because it's great for advertising campaigns. I appreciate the quick response and technical support, which make it easy to communicate with clients. The initial setup is very simple, and everything works great. **What do you dislike about Bevatel?** . **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel for business chat and find it great for advertising campaigns. It eases communication with clients and provides excellent technical support with quick response. ### 50. Effective customer communication with a unified business chat **Rating:** 5.0/5.0 stars **Reviewed by:** Halimah . **Reviewed Date:** January 08, 2026 **What do you like best about Bevatel?** I like Bevatel's unified platform for customer communication, which enables automatic customer interaction seamlessly. The setup was also extremely easy, which was a big plus. **What do you dislike about Bevatel?** Nothing **What problems is Bevatel solving and how is that benefiting you?** I use Bevatel for automatic customer communication on a single platform, making it easier to connect with clients. - [View Bevatel pricing details and edition comparison](https://www.g2.com/products/bevatel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+18%3A37%3A32+-0500&secure%5Bsession_id%5D=2746ce81-e1fc-4b0a-baa0-a0e474fe1479&secure%5Btoken%5D=20813b2a148088d9a6c3f2b8aacb9972e54099c8c0bbd38fff82f252c914409a&format=llm_user) ## Bevatel Integrations - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) ## Bevatel Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Bevatel Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,453 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (462 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,546 reviews)