Bevatel Reviews & Product Details

I find Bevatel's after-sales service exceptional, especially with the continuous support provided by Ms. Noura, the account manager. The system's ability to unify communication under a single number has effectively solved our previous issues, making it easy for clients to reach us, which has enhanced our communication efficiency significantly. The streamlined workflow and organization it brings to our sales departments are outstanding benefits. Additionally, the initial setup of Bevatel was very easy, which made the transition process straightforward and stress-free. Overall, these features have greatly contributed to the operational smoothness of our call center programs. Review collected by and hosted on G2.com.

After-sales service: I would like to thank Ms. Noura for providing communication at all times, even after official working hours. Review collected by and hosted on G2.com.

I find Bevatel to be exceptionally easy to use, which is crucial for a call center monitoring dashboard. The platform provides helpful information for call center managers, enhancing their ability to oversee operations effectively. I particularly value the clarity in which it displays missing calls, greatly assisting in follow-up processes. Additionally, the ability to trace calls and records is invaluable, as it allows for comprehensive monitoring of employee performance and operational efficiency. The function to identify who is actively working and manage recall of missing calls further contributes to streamlining operations and ensuring quality management. Overall, these features collectively enhance productivity and oversight in my call center, making Bevatel a valuable tool in my daily operations. Review collected by and hosted on G2.com.

I find small issues in integration between Grandstream PBX and Bevatel, which affects the smooth transfer of calls between two systems. Additionally, the process of storing records is not seamless, as it requires manual downloading, which can be cumbersome. While the overall setup of Bevatel is straightforward, it takes some time to go live, which may delay full operational functionality. Review collected by and hosted on G2.com.

I find Bevatel's telecom services to be very good and effective for my business needs. The staff is extremely proficient and responsive, which has been a significant benefit. I've been using Bevatel for three months to manage the call center for my company, which has dramatically improved communication with our clients. It allows me to manage my business with more freedom, whether I am in the office or outside, ensuring seamless communication and interaction with clients. The call center and business chat features offered by Bevatel are particularly useful to my operations. I'm also considering continuing to use Bevatel because it effectively meets my company's needs without requiring any additional software tools. Bevatel's ease of setup is also appreciated as I did not encounter any difficulties when starting to use it. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I find Bevatel incredibly easy to use, which simplifies managing my business communications significantly. The platform's fast reply feature is essential for my interactions with customers, ensuring that I can respond promptly and maintain high service standards. Additionally, I appreciate the clear explanations provided within the system, which help me understand every aspect without confusion. The supportive staff at Bevatel is one of its greatest strengths; they are available 24 hours every day, resolving any issues I encounter immediately. This level of customer support is invaluable and makes using Bevatel a stress-free experience. Review collected by and hosted on G2.com.

I dislike the limited integration capabilities. Currently, it doesn't connect with other applications easily, which would greatly enhance its functionality if improved. Review collected by and hosted on G2.com.

I appreciate Bevatel for its user-friendly dashboard and the simplicity and efficiency of its reporting tools. These features are particularly valuable when dealing with WhatsApp Business integration, as they provide real-time reporting and analytics. The initial setup of Bevatel was surprisingly smooth and straightforward, which made adopting the platform a seamless experience for my team. The ability to centralize communication channels through Bevatel is another key aspect that enhances our workflow efficiency. I find these features greatly beneficial in streamlining our business communication processes. Review collected by and hosted on G2.com.

I dislike the limited native integrations; specifically, I wish for more native integration options like Microsoft Teams and Google Workspace. Additionally, the current system lacks flexible logic that could enhance its functionality. Review collected by and hosted on G2.com.

I like how Bevatel has very good communication and they come to people to help solve everything. It's easy to use, clear, and the initial setup was straightforward. They were very helpful, and I really appreciate their support; it was very important to me. Review collected by and hosted on G2.com.

They took a little bit of time to answer. I think they need to be faster because we are a company, and we don't have time to wait for people to answer. Review collected by and hosted on G2.com.

I find Bevatel to be great for customer communication, effectively helping me manage all customer calls. I like that it's easy to use and very organized, which really makes my daily tasks more manageable. The system also saves time and makes communications smoother, which is a significant advantage in maintaining efficient operations. The initial setup was very easy and smooth, which was quite a relief when transitioning from the old Panasonic PBX system to this cloud-based solution. Overall, it works well for my needs. Review collected by and hosted on G2.com.

Nothing so far — everything’s been great. Review collected by and hosted on G2.com.

I loved the high precision and the system's non-lagging performance in Bevatel, which provides me with a smooth and hassle-free experience while using it. The system is very smooth and uncomplicated, making daily operations easy and efficient. I also appreciate the excellent customer support provided by the team, especially Fatima and Mohamed Saafan, who were attentive and extremely precise in assisting us, even outside working hours, which played a significant role in renewing our contract for a full year for five projects. Additionally, the system setup process was very easy, which is impressive and makes its use free of difficulties from the start. Review collected by and hosted on G2.com.

The calls sometimes slowly Review collected by and hosted on G2.com.

I really appreciate Bevatel's easy and friendly interface, which makes it a pleasure to use. Having my extension in the cloud is a fantastic feature, allowing me to remain connected and contactable even when I am out of the office. The convenience of being able to be reached anywhere significantly enhances my productivity and ensures seamless communication. Overall, Bevatel offers a user-friendly experience with reliable connectivity features that I find invaluable. Review collected by and hosted on G2.com.

I find that the stability of calls over long durations could be improved when communicating between extensions with Bevatel. Review collected by and hosted on G2.com.

I really appreciate Bevatel's quick response in handling calls and how their technical support team, including Ms. Reem, is so responsive. The service's ability to handle issues promptly and provide clear, concise information with ongoing follow-up is great. I find the cloud communication feature they offer to be excellent, and the call recording feature is incredibly useful for tracking employee work and customer reactions. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.