# Best Call Center Infrastructure (CCI) Software for Medium-Sized Businesses

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


Products classified in the overall Call Center Infrastructure (CCI) category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Call Center Infrastructure (CCI) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Call Center Infrastructure (CCI) category.

In addition to qualifying for inclusion in the Call Center Infrastructure (CCI) Software category, to qualify for inclusion in the Medium-Sized Business Call Center Infrastructure (CCI) Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.





## Top Call Center Infrastructure (CCI) Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,369 reviews) | Unified call-queue routing with AI transcription | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" |
| 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,547 reviews) | Multi-site call routing with unified UCaaS infrastructure | "[Easy-to-Use Communication Platform](https://www.g2.com/survey_responses/nextiva-review-13096809)" |
| 3 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (599 reviews) | Omnichannel contact center routing with Salesforce-native CTI | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" |
| 4 | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5.0 (1,579 reviews) | Cloud call routing with CRM-integrated recording | "[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)" |
| 5 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel contact center routing with API-first customization | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" |
| 6 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | Cloud call routing with CRM-integrated analytics | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" |
| 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,441 reviews) | AI-assisted contact center routing with CRM integration | "[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)" |
| 8 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Cisco-native cloud PBX with call-center routing | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" |
| 9 | [Close](https://www.g2.com/products/close/reviews) | 4.7/5.0 (2,029 reviews) | High-volume outbound calling with built-in CRM | "[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)" |
| 10 | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5.0 (2,358 reviews) | CRM-integrated cloud calling with AI coaching | "[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)" |

---
## What Are the Most Common Questions About Call Center Infrastructure (CCI) Software?
*AI-generated · Last updated: May 26, 2026*
### Which is the best call center infrastructure platform for enterprises?
Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) stands out as the strongest enterprise-oriented option in this recent review set because verified users repeatedly mention centralized administration, support for large user bases, international calling, call queues, reporting, and integrations with systems like Salesforce, ticketing tools, CRMs, and ERPs. According to verified users, it is especially valued for reliability, user management, remote work support, and keeping voice, messaging, and related workflows in one place. G2 reviewers mention that it helps enterprises replace older phone systems, manage multiple teams, and simplify onboarding, though some users also note that advanced configuration and certain reporting needs can require extra effort.


### Which call center infrastructure has the lowest downtime?
Based on G2 reviews, buyers looking for low downtime consistently mention reliability, stable call quality, and dependable performance across a few products in this category. According to verified users, RingEX is frequently described as stable with little to no downtime, while Nextiva reviewers also highlight reliable service and consistent phone performance. G2 reviewers mention that Genesys Cloud CX is valued for cloud stability and high availability, especially for teams replacing older on-premise environments. Across these reviews, the clearest pattern is that buyers associate low downtime with products that support remote work well, keep call quality consistent, and reduce operational disruptions during busy periods.


### Which CCI software is best for cloud-based deployments?
Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is the strongest fit for cloud-based deployments in this dataset because reviewers repeatedly describe easy setup, remote access, and replacing older physical phone systems with a centralized cloud environment. According to verified users, teams value being able to manage users, handle calls from desktop or mobile devices, and support distributed work without heavy hardware requirements. G2 reviewers mention that cloud access helps with onboarding, remote operations, unified communications, and integrations with business systems like Salesforce and ticketing tools. Reviews also note that the platform is approachable for everyday administration, although some advanced setup or reporting needs can still require extra attention.


### What top-rated platforms for real-time call analytics?
Based on G2 reviews, real-time and operational analytics come up most often around platforms that help managers monitor queues, workloads, and performance without switching systems. According to verified users, RingEX is used to review call metrics, dashboards, and queue activity, while Five9 is repeatedly praised for deep reporting, queue visibility, and operational insight. G2 reviewers also mention Aircall for analytics and productivity tracking, especially in teams handling high call volumes and quality review. The overall review pattern suggests buyers should prioritize platforms that combine reporting with call monitoring, queue management, and easy access to performance trends, especially if supervisors need to make adjustments during the workday rather than after the fact.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex) – used for dashboards, queue tracking, call metrics, and balancing team activity
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for in-depth reporting, queue visibility, and monitoring agent productivity
- [Aircall](https://www.g2.com/products/aircall) – helpful for analytics, QA review, and tracking inbound and outbound team performance


### What top CCI solutions for regulatory compliance?
Based on G2 reviews, compliance-related buyers tend to focus on platforms that support call recording, centralized administration, secure workflows, and traceable communication history. According to verified users, RingEX is commonly used for recording, logging, and keeping communications organized across teams, while Genesys Cloud CX is often associated with structured reporting, centralized channel management, and operational control. G2 reviewers mention Five9 for quality monitoring, call recording, and oversight tools that help supervisors review interactions and support consistent processes. In this review set, the strongest compliance signal comes from products that make it easier to document calls, monitor performance, and keep customer interactions visible across teams and channels.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex) – used for call recording, communication logging, and centralized oversight across teams
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – supports centralized reporting, multichannel management, and structured operational visibility
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – valued for call recording, quality monitoring, and supervisor review workflows


### What top tools for managing inbound and outbound call operations?
Based on G2 reviews, buyers managing both inbound and outbound operations look for platforms with routing, queue controls, reporting, and tools that help agents move efficiently between conversations. According to verified users, RingEX supports queues, transfers, analytics, and broad communication workflows, while Five9 is frequently mentioned for outbound dialing, IVR, routing, and agent management. G2 reviewers also describe Nextiva as helpful for centralized communication, call flow handling, and support for inside sales and answering workflows. Across these reviews, the strongest products for mixed inbound and outbound environments are the ones that combine visibility for supervisors with practical day-to-day tools for agents handling changing call volumes.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex) – useful for call queues, transfers, analytics, and handling multi-team inbound and outbound workflows
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform) – strong for outbound dialing, IVR design, routing, and agent management
- [Nextiva](https://www.g2.com/products/nextiva) – supports call flow management, centralized communication, and inside sales operations


### What best tools for scaling call center operations?
Based on G2 reviews, scalable call center operations are usually linked to products that support higher call volume, easier user administration, and centralized reporting as teams expand. According to verified users, RingEX is repeatedly used to manage larger teams, multiple queues, and remote communication from one system. G2 reviewers also mention Genesys Cloud CX for supporting multichannel growth and reducing dependence on older infrastructure, while Aircall is valued by some teams for scaling inbound and outbound activity with analytics and easier onboarding. The review data suggests the best scaling tools are the ones that help teams add users, maintain visibility, and standardize communications without creating extra system complexity for managers.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex) – supports growing teams with centralized admin, multiple queues, and remote communication workflows
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – helps consolidate channels and scale cloud operations with reporting and routing tools
- [Aircall](https://www.g2.com/products/aircall) – useful for scaling inbound and outbound call activity with analytics and team coordination


### What best CCI tools for remote call center teams?
Based on G2 reviews, remote teams consistently value platforms that let agents answer calls from desktop or mobile devices, keep logs centralized, and reduce dependence on office hardware. According to verified users, RingEX is frequently used to support remote work with app-based calling, messaging, and easy user setup. Nextiva reviewers also highlight working from anywhere, broad device support, and keeping communications in one platform. G2 reviewers mention Genesys Cloud CX for enabling teams to work across locations while maintaining access to voice, chat, and operational visibility. The clearest trend is that remote teams benefit most from systems that combine reliability, simple setup, and consistent access across multiple devices.

**Here are some of the top-rated products on G2:**

- [RingEX](https://www.g2.com/products/ringex) – supports desktop and mobile calling, remote user setup, and centralized communication history
- [Nextiva](https://www.g2.com/products/nextiva) – helps distributed teams work remotely with broad device compatibility and organized communication
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – enables remote support teams to manage multichannel interactions from a cloud environment


### What best CCI solutions for integrating voice, chat, and email support?
Based on G2 reviews, the best solutions for integrating voice, chat, and email support are the ones reviewers describe as keeping multiple communication channels in one workspace. According to verified users, Genesys Cloud CX is often praised for handling voice, chat, email, and messaging from a unified interface, while Nextiva is recognized for combining calls, chat, text, and conversation history in one platform. G2 reviewers also mention Talkdesk for unifying channels and giving agents a single place to manage interactions. In this review set, the strongest multichannel tools are the ones that reduce switching between systems, preserve context, and help teams respond more consistently across support channels.

**Here are some of the top-rated products on G2:**

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx) – brings voice, chat, email, and messaging into one interface for multichannel support
- [Nextiva](https://www.g2.com/products/nextiva) – centralizes calls, chat, text, and conversation history for streamlined customer communication
- [Talkdesk](https://www.g2.com/products/talkdesk) – unifies voice, chat, email, and related workflows to reduce context switching for agents


### Which call center platform offers AI-driven call routing?
Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex) is a strong answer for buyers looking for AI-driven call routing because reviewers mention AI receptionist capabilities, queue-based routing, and tools that help direct callers to the right user or team. According to verified users, the platform supports remote and office teams while combining voice, messaging, and administrative controls in one environment. G2 reviewers mention that AI features like summaries, receptionist workflows, and call handling improve efficiency and reduce manual effort for teams managing high call volumes. Reviews also note strengths around setup, user management, and integrations, though some users would still like deeper reporting or more refined advanced features.




## G2 Grid® for Call Center Infrastructure (CCI) Software
![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=348&focus%5B%5D=1173&focus%5B%5D=5511&focus%5B%5D=4872&focus%5B%5D=87468&focus%5B%5D=53495&focus%5B%5D=125609&focus%5B%5D=4215)
Highlighted products: Five9 Intelligent Cloud Contact Center Platform, RingEX, Talkdesk, Aircall, CloudTalk, Nextiva, Voiso, and Genesys Cloud CX.
Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringex&focus%5B%5D=talkdesk&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=nextiva&focus%5B%5D=voiso&focus%5B%5D=genesys-cloud-cx&segment=mid-market)


## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?
**Total Products under this Category:** 364

### Category Stats (Jul 2026)
- **Average Rating**: 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: VirtualPBX (+0.74%) - Among all products in this category, VirtualPBX recorded the largest rating increase compared to last month
*Last updated: July 14, 2026*


## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 39,900+ Authentic Reviews
- 364+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



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---

## What Are the Top-Rated Call Center Infrastructure (CCI) Software Products in 2026?
### 1. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.


**Average Rating:** 4.1/5.0
**Total Reviews:** 599
**How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Call Routing:** 8.7/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?**

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** https://www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9 (14,856 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Service Representative
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Mid-Market, 23% Small-Business


#### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons?

**Pros:**

- Ease of Use (118 reviews)
- Customer Support (85 reviews)
- Helpful (85 reviews)
- Features (76 reviews)
- Efficiency (62 reviews)

**Cons:**

- Call Issues (43 reviews)
- Complexity (35 reviews)
- Missing Features (35 reviews)
- Technical Issues (30 reviews)
- Poor Customer Support (29 reviews)


### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **user-friendly interface** of Five9, making it easy to navigate and utilize effectively.
- Users appreciate the **excellent customer support** from Five9, highlighting responsiveness and helpfulness in addressing queries.
- Users praise the **responsive and helpful support** of Five9, enhancing their overall experience significantly.
- Users appreciate the **responsive support and user-friendly interface** of Five9, enjoying seamless integrations and advanced features.
- Users value the **efficiency** of Five9, noting quick setup and seamless integration with other systems for streamlined operations.

**Cons:**

- Users experience **call issues** with Five9 due to weak email reporting and slow SMS interactions affecting productivity.
- Users find the platform's **complexity** overwhelming, requiring extensive training to navigate its interface effectively.
- Users note a **lack of essential features** in Five9, leading to difficulties in customization and functionality.
- Users experience frequent **technical issues** like call drops and connection glitches that hinder daily operations effectively.
- Users often face **poor customer support** , experiencing delays and miscommunications that hinder their overall experience with Five9.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"**

**Rating:** 5.0/5.0 stars
*— José Martín R.*

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)

---

**"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"**

**Rating:** 5.0/5.0 stars
*— Widline N.*

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)

---


#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### 2. [RingEX](https://www.g2.com/products/ringex/reviews)
WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.


**Average Rating:** 4.2/5.0
**Total Reviews:** 1,369
**How Do G2 Users Rate RingEX?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Call Routing:** 9.1/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind RingEX?**

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** https://www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral (61,963 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small-Business, 34% Mid-Market


#### What Are RingEX's Pros and Cons?

**Pros:**

- Ease of Use (195 reviews)
- Customer Support (124 reviews)
- Helpful (100 reviews)
- Reliability (96 reviews)
- Phone Calls (93 reviews)

**Cons:**

- Complex Processes (44 reviews)
- Call Issues (42 reviews)
- Poor Customer Support (41 reviews)
- Customer Service (35 reviews)
- Limitations (35 reviews)


### What Do G2 Reviewers Say About RingEX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highlight the **ease of use** of RingEX, enjoying simple administration and smooth device call switching.
- Users value the **helpful customer support** from RingEX, making the setup process smoother and more efficient.
- Users find the **support helpful** for maintaining client connections and ensuring reliable communication during setup.
- Users value the **exceptional reliability** of RingEX, benefiting from its high-quality calls and user-friendly interface.
- Users appreciate the **HD voice quality and ease of use** of RingEX for effective communication and support.

**Cons:**

- Users find the **onboarding process complex** , leading to confusion and difficulties with setup and integration.
- Users experience **poor call quality** and inconsistency in call routing, impacting their overall satisfaction with RingEX.
- Users often face **poor customer support** , struggling to reach live assistance when problems arise, particularly during onboarding.
- Users struggle with **poor customer service availability** , making onboarding and troubleshooting a frustrating experience.
- Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience.

#### What Are Recent G2 Reviews of RingEX?

**"[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)"**

**Rating:** 5.0/5.0 stars
*— Suhasu U.*

[Read full review](https://www.g2.com/survey_responses/ringex-review-12983792)

---

**"[Stable calls, solid messaging, and AI that actually helps after meetings](https://www.g2.com/survey_responses/ringex-review-13097268)"**

**Rating:** 4.5/5.0 stars
*— Omar S.*

[Read full review](https://www.g2.com/survey_responses/ringex-review-13097268)

---


#### What Are G2 Users Discussing About RingEX?

- [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for)
- [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment
- [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office)

### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.


**Average Rating:** 4.4/5.0
**Total Reviews:** 2,441
**How Do G2 Users Rate Talkdesk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Call Routing:** 8.9/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Talkdesk?**

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** https://www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk (6,959 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,391 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Mid-Market, 21% Enterprise


#### What Are Talkdesk's Pros and Cons?

**Pros:**

- Ease of Use (310 reviews)
- Efficiency (175 reviews)
- Features (171 reviews)
- Call Management (170 reviews)
- Helpful (167 reviews)

**Cons:**

- Call Issues (119 reviews)
- Technical Issues (78 reviews)
- Missing Features (76 reviews)
- Notification Issues (58 reviews)
- Connection Issues (54 reviews)


### What Do G2 Reviewers Say About Talkdesk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **user-friendly interface** of Talkdesk, enabling easy access to call history and customer conversations.
- Users appreciate the **efficiency** of Talkdesk, seamlessly integrating various communication platforms for exceptional customer service.
- Users appreciate the **comprehensive features** and **intuitive interface** of Talkdesk, enhancing their workflow and customer interactions.
- Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions.
- Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing workload for customer teams.

**Cons:**

- Users report facing **call issues** with Talkdesk, including poor audio and dropped calls affecting communication quality.
- Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and the need for frequent restarts.
- Users are frustrated by **missing features** in Talkdesk, hindering efficient communication and workflow management.
- Users report frustrating **notification issues** with Talkdesk, leading to unexpected offline statuses and system crashes.
- Users frequently experience **connection issues** with Talkdesk, leading to frustrating delays and affecting overall efficiency.

#### What Are Recent G2 Reviews of Talkdesk?

**"[Talkdesk Makes Multichannel Customer Conversations Easy and Organized](https://www.g2.com/survey_responses/talkdesk-review-13077590)"**

**Rating:** 5.0/5.0 stars
*— Bri V.*

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13077590)

---

**"[Talkdesk: Easy to Navigate, Accurate Translation, and Great Performance](https://www.g2.com/survey_responses/talkdesk-review-13074985)"**

**Rating:** 5.0/5.0 stars
*— Tavia C.*

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13074985)

---


#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### 4. [Aircall](https://www.g2.com/products/aircall/reviews)
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,579
**How Do G2 Users Rate Aircall?**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Aircall?**

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** https://www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall (4,964 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5013970/ (849 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small-Business, 41% Mid-Market


#### What Are Aircall's Pros and Cons?

**Pros:**

- Ease of Use (228 reviews)
- Easy Integration (91 reviews)
- Reliability (90 reviews)
- Intuitive (89 reviews)
- Call Recording (88 reviews)

**Cons:**

- Connection Issues (62 reviews)
- Call Issues (49 reviews)
- Dialer Issues (44 reviews)
- Missing Features (37 reviews)
- Slow Loading (37 reviews)


### What Do G2 Reviewers Say About Aircall?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Aircall **easy to use and reliable** , enjoying seamless integration and efficient customer outreach.
- Users find **easy integration** with CRM and helpdesk tools enhances efficiency and streamlines their communication workflows.
- Users praise Aircall for its **reliability** , highlighting its consistent call quality and seamless integration with other tools.
- Users find Aircall's **intuitive design** enhances call management, enabling easy setup and use for all team members.
- Users appreciate the **automatic call recording and transcripts** , enhancing record-keeping and tracking capabilities effortlessly.

**Cons:**

- Users often experience **connection issues** with Aircall, leading to delays and inconsistent call quality during use.
- Users report **call issues** with Aircall, including connection problems and uneven call distribution impacting productivity.
- Users face **dialer issues** with uneven call distribution, delayed notifications, and glitches impacting effective communication.
- Users feel there are **missing features** in Aircall, such as better text handling and individual voicemail extensions.
- Users experience **slow loading** and syncing issues with Aircall, impacting responsiveness and overall convenience.

#### What Are Recent G2 Reviews of Aircall?

**"[Aircall: Powerful Cloud Phone System with Excellent Support](https://www.g2.com/survey_responses/aircall-review-13051826)"**

**Rating:** 5.0/5.0 stars
*— mark.reed@abaxhealth.com R.*

[Read full review](https://www.g2.com/survey_responses/aircall-review-13051826)

---

**"[Easy Integrations with APIs and Webhooks for Powerful Call Data Analytics](https://www.g2.com/survey_responses/aircall-review-12782101)"**

**Rating:** 4.0/5.0 stars
*— SAURABH B.*

[Read full review](https://www.g2.com/survey_responses/aircall-review-12782101)

---


#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### 5. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,809
**How Do G2 Users Rate CloudTalk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Call Routing:** 8.5/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.8/10 (Category avg: 8.8/10)

**Who Is the Company Behind CloudTalk?**

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** https://www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (224 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small-Business, 32% Mid-Market


#### What Are CloudTalk's Pros and Cons?

**Pros:**

- Ease of Use (328 reviews)
- Reliability (160 reviews)
- Intuitive (155 reviews)
- Helpful (143 reviews)
- Calling Features (142 reviews)

**Cons:**

- Call Issues (159 reviews)
- Connection Issues (77 reviews)
- Missing Features (60 reviews)
- Call Management (57 reviews)
- Poor Connectivity (48 reviews)


### What Do G2 Reviewers Say About CloudTalk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of CloudTalk, enhancing efficiency in making and receiving calls effortlessly.
- Users appreciate the **reliable performance** of CloudTalk, noting its stability and clear call quality across devices.
- Users praise CloudTalk for its **intuitive interface** , making communication management easy and efficient.
- Users find CloudTalk **incredibly helpful** for real-time data tracking and efficient communication across markets.
- Users value the **easy calling features** of CloudTalk, enjoying quick access and excellent call quality.

**Cons:**

- Users face challenges with **call issues** , including recording access and connectivity problems, impacting their experience with CloudTalk.
- Users often experience **connection issues** with CloudTalk, leading to intermittent disruptions in service and functionality.
- Users find the **missing features** of CloudTalk frustrating, especially the lack of essential functions for call centers.
- Users experience **call management issues** , such as sync problems with Pipedrive and Chrome extension failures, affecting efficiency.
- Users often face **poor connectivity** , struggling with international calls and inconsistent app performance requiring frequent refreshes.

#### What Are Recent G2 Reviews of CloudTalk?

**"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"**

**Rating:** 4.5/5.0 stars
*— Hunter K.*

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

---

**"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"**

**Rating:** 5.0/5.0 stars
*— Marwan E.*

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

---


#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

### 6. [Nextiva](https://www.g2.com/products/nextiva/reviews)
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


**Average Rating:** 4.5/5.0
**Total Reviews:** 3,547
**How Do G2 Users Rate Nextiva?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.9/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind Nextiva?**

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva (21,295 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,564 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, President
- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 77% Small-Business, 22% Mid-Market


#### What Are Nextiva's Pros and Cons?

**Pros:**

- Customer Support (135 reviews)
- Ease of Use (128 reviews)
- Helpful (111 reviews)
- Easy Setup (94 reviews)
- Reliability (90 reviews)

**Cons:**

- Difficult Configuration (27 reviews)
- Complexity (25 reviews)
- Number Issues (22 reviews)
- Complex Processes (20 reviews)
- Difficult Setup (19 reviews)


### What Do G2 Reviewers Say About Nextiva?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **exceptional customer support** of Nextiva, ensuring smooth setup and prompt assistance whenever needed.
- Users highlight the **ease of use** of Nextiva, praising its straightforward onboarding and responsive customer support.
- Users highlight Nextiva's **exceptional customer service** , making onboarding and support seamless and user-friendly.
- Users value the **easy setup** of Nextiva, appreciating quick implementation and excellent customer support throughout the process.
- Users commend the **reliability** of Nextiva, ensuring smooth communication and quick customer support at all times.

**Cons:**

- Users find **difficult configuration** of Nextiva challenging, impacting overall usability and initial setup experience.
- Users find the **complexity of the setup** challenging, especially for first-time users and third-party integrations.
- Users face **number issues** with Nextiva, including delays in displaying customer numbers and automatic call declines.
- Users find the **complex processes** of Nextiva challenging, especially during setup and managing larger teams.
- Users find the **difficult setup** of Nextiva challenging and clunky, complicating their overall experience.

#### What Are Recent G2 Reviews of Nextiva?

**"[Easy-to-Use Communication Platform](https://www.g2.com/survey_responses/nextiva-review-13096809)"**

**Rating:** 4.5/5.0 stars
*— Jennifer S.*

[Read full review](https://www.g2.com/survey_responses/nextiva-review-13096809)

---

**"[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)"**

**Rating:** 4.5/5.0 stars
*— Connor J.*

[Read full review](https://www.g2.com/survey_responses/nextiva-review-12886187)

---


#### What Are G2 Users Discussing About Nextiva?

- [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments
- [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments
- [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments

### 7. [Voiso](https://www.g2.com/products/voiso/reviews)
Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.


**Average Rating:** 4.8/5.0
**Total Reviews:** 92
**How Do G2 Users Rate Voiso?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Voiso?**

- **Seller:** [Voiso](https://www.g2.com/sellers/voiso)
- **HQ Location:** Singapore, Singapore
- **LinkedIn® Page:** https://www.linkedin.com/company/voiso (91 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Data Analyst, Account Manager
- **Top Industries:** Information Technology and Services, Information Services
- **Company Size:** 96% Mid-Market, 13% Small-Business


#### What Are Voiso's Pros and Cons?

**Pros:**

- Reliability (42 reviews)
- Ease of Use (38 reviews)
- Features (34 reviews)
- Artificial Intelligence (21 reviews)
- AI Technology (20 reviews)

**Cons:**

- Complex Processes (7 reviews)
- Inadequate Reporting (7 reviews)
- Complexity (6 reviews)
- Lack of Intuitiveness (6 reviews)
- Learning Curve (6 reviews)


### What Do G2 Reviewers Say About Voiso?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **consistent reliability** of Voiso, which ensures smooth operations for daily business activities.
- Users appreciate the **ease of use** of Voiso, finding it simple and efficient for their daily tasks.
- Users value the **omnichannel workspace** of Voiso, seamlessly integrating calls, texts, and messages for enhanced efficiency.
- Users value the **AI predictive dialer and speech analytics** , significantly enhancing their team's efficiency and insights.
- Users value the **AI predictive dialer** and analytics features, enhancing team efficiency and customer insights significantly.

**Cons:**

- Users find the **complex processes** for setup and data export challenging, requiring significant support and training.
- Users find the **inadequate reporting** limits insights, needing better analytics for SMS campaigns and manual audit trails.
- Users find a **steep learning curve** in Voiso's setup and customization, challenging for non-technical users.
- Users struggle with the **lack of intuitiveness** of Voiso, especially during setup and mobile app use.
- Users find the **steep learning curve** challenging, especially for non-technical users setting up complex call flows.

#### What Are Recent G2 Reviews of Voiso?

**"[Holistic Call Center Analytics with Powerful Dashboards and Speech Insights](https://www.g2.com/survey_responses/voiso-review-12345339)"**

**Rating:** 5.0/5.0 stars
*— Mudassir K.*

[Read full review](https://www.g2.com/survey_responses/voiso-review-12345339)

---

**"[Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly](https://www.g2.com/survey_responses/voiso-review-12414775)"**

**Rating:** 5.0/5.0 stars
*— Ankita Y.*

[Read full review](https://www.g2.com/survey_responses/voiso-review-12414775)

---



### 8. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.


**Average Rating:** 4.4/5.0
**Total Reviews:** 1,466
**How Do G2 Users Rate Genesys Cloud CX?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Call Routing:** 9.2/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind Genesys Cloud CX?**

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** https://www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys (32,180 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Case Advocate, Manager
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Mid-Market, 40% Enterprise


#### What Are Genesys Cloud CX's Pros and Cons?

**Pros:**

- Ease of Use (135 reviews)
- Features (98 reviews)
- Reliability (76 reviews)
- Efficiency (72 reviews)
- Helpful (60 reviews)

**Cons:**

- Limited Features (55 reviews)
- Missing Features (53 reviews)
- Complexity (42 reviews)
- Inadequate Reporting (38 reviews)
- Learning Curve (37 reviews)


### What Do G2 Reviewers Say About Genesys Cloud CX?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Genesys Cloud CX, streamlining operations and enhancing flexibility for their teams.
- Users appreciate the **innovative features** of Genesys Cloud CX, enhancing communication and collaboration effectively for their operations.
- Users value the **reliable cloud-based accessibility** of Genesys Cloud CX, enhancing business continuity and client satisfaction.
- Users commend the **efficiency** of Genesys Cloud CX, which enhances agility and streamlines operations across multiple channels.
- Users appreciate the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow requirements.

**Cons:**

- Users feel the **limited features** of Genesys Cloud CX require extra licenses, complicating usability and integration.
- Users are concerned about **missing features** in Genesys Cloud CX, specifically related to advanced functionalities and integrations.
- Users find the interface of Genesys Cloud CX to be **overwhelming and complex** , especially for newcomers navigating its features.
- Users find the **inadequate reporting** capabilities of Genesys Cloud CX frustrating, lacking customization and efficiency for complex needs.
- Users find the **steep learning curve** of Genesys Cloud CX challenging, with complex navigation and hidden features for newcomers.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"**

**Rating:** 5.0/5.0 stars
*— Lucas A.*

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

---

**"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"**

**Rating:** 5.0/5.0 stars
*— Phaneendra A.*

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)

---


#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### 9. [Webex Calling](https://www.g2.com/products/webex-calling/reviews)
Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.


**Average Rating:** 4.5/5.0
**Total Reviews:** 615
**How Do G2 Users Rate Webex Calling?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.1/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind Webex Calling?**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** https://www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,366 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Software Engineer, Associate
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Mid-Market, 32% Small-Business


#### What Are Webex Calling's Pros and Cons?

**Pros:**

- Ease of Use (69 reviews)
- Reliability (50 reviews)
- Call Quality (41 reviews)
- Video Conferencing (31 reviews)
- Integrations (30 reviews)

**Cons:**

- Complex Processes (18 reviews)
- Lack of Intuitiveness (18 reviews)
- Slow Performance (17 reviews)
- Performance Issues (16 reviews)
- Limited Customization (13 reviews)


### What Do G2 Reviewers Say About Webex Calling?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of Webex Calling, finding setup simple and app interaction intuitive.
- Users commend the **reliable call quality** of Webex Calling, ensuring smooth communication even in challenging conditions.
- Users praise the **impeccable call quality** of Webex Calling, enjoying clear and stable connections without interruptions.
- Users appreciate the **seamless video conferencing** of Webex Calling, enhancing communication across global teams effortlessly.
- Users value the **seamless integrations** of Webex Calling, enhancing productivity and streamlining communication across platforms.

**Cons:**

- Users often find the **call routing configuration complex** , leading to a frustrating experience during setup and automation.
- Users find the **lack of intuitiveness** in Webex Calling frustrating, particularly with complex call routing and navigation.
- Users experience **slow performance** with Webex Calling, particularly on lower bandwidth connections, affecting usability during meetings.
- Users experience **performance issues** with Webex Calling, citing lag and reliability concerns affecting call quality.
- Users desire **more advanced customization options** in Webex Calling to enhance and tailor their experience.

#### What Are Recent G2 Reviews of Webex Calling?

**"[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)"**

**Rating:** 4.0/5.0 stars
*— Soumi C.*

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066)

---

**"[Easy Calling Experience with Teams Integration](https://www.g2.com/survey_responses/webex-calling-review-12988940)"**

**Rating:** 4.5/5.0 stars
*— Balram T.*

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-12988940)

---


#### What Are G2 Users Discussing About Webex Calling?

- [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments
- [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments
- [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex)
- [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments
- [What is Cisco Webex calling?](https://www.g2.com/discussions/what-is-cisco-webex-calling)

### 10. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com


**Average Rating:** 4.3/5.0
**Total Reviews:** 1,604
**How Do G2 Users Rate NICE CXone?**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.2/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.4/10 (Category avg: 8.8/10)

**Who Is the Company Behind NICE CXone?**

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd (14,655 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (14,099 employees on LinkedIn®)
- **Ownership:** NASDAQ: NICE

**Who Uses This Product?**
- **Who Uses This:** Customer Service Representative, Supervisor
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Mid-Market, 34% Enterprise


#### What Are NICE CXone's Pros and Cons?

**Pros:**

- Ease of Use (29 reviews)
- Features (21 reviews)
- Efficiency (20 reviews)
- Helpful (16 reviews)
- Intuitive (13 reviews)

**Cons:**

- Call Issues (12 reviews)
- Technical Issues (11 reviews)
- Missing Features (10 reviews)
- Poor Customer Support (10 reviews)
- Delays (8 reviews)


### What Do G2 Reviewers Say About NICE CXone?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **intuitive interface** of NICE CXone, making it user-friendly for both new and experienced employees.
- Users value the **intuitive interface** and powerful features of NICE CXone, enhancing customer service and operational efficiency.
- Users admire the **efficient interface** of NICE CXone, making onboarding and call management seamless for new employees.
- Users appreciate the **intuitive interface** of NICE CXone, making it easy for new employees to adapt quickly.
- Users value the **intuitive interface** of NICE CXone Mpower, making it easy for everyone to use effectively.

**Cons:**

- Users experience significant **call issues** with NICE CXone, including dropped calls and difficulties handling agent status changes.
- Users report **technical issues** with NICE CXone, including lag, crashes, and unreliable performance during training sessions.
- Users are frustrated with the **missing features** in NICE CXone, such as lack of integrated tools and supervisor mode issues.
- Users express frustration over **poor customer support** , noting difficulties in contacting technical assistance and slow response times.
- Users report **delays** in information and support responses, leading to frustration and hindered problem resolution.

#### What Are Recent G2 Reviews of NICE CXone?

**"[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)"**

**Rating:** 4.5/5.0 stars
*— Nilesh S.*

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

---

**"[Reliable and Efficient Customer Experience Platform](https://www.g2.com/survey_responses/nice-cxone-review-11739091)"**

**Rating:** 4.5/5.0 stars
*— Alex L.*

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

---


#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### 11. [Squaretalk](https://www.g2.com/products/squaretalk/reviews)
Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty.


**Average Rating:** 4.8/5.0
**Total Reviews:** 127
**How Do G2 Users Rate Squaretalk?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Call Routing:** 9.4/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind Squaretalk?**

- **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk)
- **Company Website:** https://squaretalk.com/
- **Year Founded:** 2014
- **HQ Location:** Jerusalem
- **Twitter:** @SquareTalk (31 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/squaretalk/ (74 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 54% Small-Business, 52% Mid-Market


#### What Are Squaretalk's Pros and Cons?

**Pros:**

- Ease of Use (24 reviews)
- Reliability (18 reviews)
- Efficiency (17 reviews)
- Automation (16 reviews)
- Features (16 reviews)

**Cons:**

- Limited Features (5 reviews)
- Difficult Setup (4 reviews)
- Missing Features (4 reviews)
- Complex Features (3 reviews)
- Complexity (3 reviews)


### What Do G2 Reviewers Say About Squaretalk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of operation** in Squaretalk, enjoying quick deployment and an intuitive user interface.
- Users find Squaretalk to be highly **reliable and scalable** , making it an essential tool for their daily operations.
- Users value the **efficiency** of Squaretalk, enabling seamless remote collaboration and easy scalability for teams.
- Users benefit from the **effortless automation** of Squaretalk, enabling more customer interactions and efficient lead engagement.
- Users appreciate the **scalability and ease of use** in Squaretalk, making it perfect for growing business needs.

**Cons:**

- Users note the **limited features** of Squaretalk, particularly regarding third-party integrations and advanced options.
- Users experience **difficult setup** processes, especially with complex workflows and overwhelming feature quantities, impacting overall usability.
- Users find the **missing features** in Squaretalk, such as conditional logic and integration options, limiting their experience.
- Users find some **advanced features complex** , making it challenging for new users to navigate effectively.
- Users find the **complexity of advanced settings** in Squaretalk challenging, especially for newcomers navigating its numerous features.

#### What Are Recent G2 Reviews of Squaretalk?

**"[Excellent Call Quality and Easy Global Number Provisioning](https://www.g2.com/survey_responses/squaretalk-review-13056976)"**

**Rating:** 5.0/5.0 stars
*— Muhammad A.*

[Read full review](https://www.g2.com/survey_responses/squaretalk-review-13056976)

---

**"[Reliable Call Management for Faster Client Support](https://www.g2.com/survey_responses/squaretalk-review-12993753)"**

**Rating:** 5.0/5.0 stars
*— Anna M.*

[Read full review](https://www.g2.com/survey_responses/squaretalk-review-12993753)

---


#### What Are G2 Users Discussing About Squaretalk?

- [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for)

### 12. [Ozonetel](https://www.g2.com/products/ozonetel/reviews)
Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.


**Average Rating:** 4.6/5.0
**Total Reviews:** 621
**How Do G2 Users Rate Ozonetel?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.1/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.2/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.1/10 (Category avg: 8.8/10)

**Who Is the Company Behind Ozonetel?**

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** https://www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel (771 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (353 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Mid-Market, 28% Small-Business


#### What Are Ozonetel's Pros and Cons?

**Pros:**

- Ease of Use (133 reviews)
- Features (95 reviews)
- Call Management (87 reviews)
- Call Quality (69 reviews)
- Customer Support (57 reviews)

**Cons:**

- Call Issues (62 reviews)
- Connection Issues (60 reviews)
- Call Connectivity Issues (41 reviews)
- Connectivity Issues (41 reviews)
- Technical Issues (38 reviews)


### What Do G2 Reviewers Say About Ozonetel?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Ozonetel's **ease of use** exceptional, simplifying call management and enhancing team efficiency seamlessly.
- Users value Ozonetel's **versatile call handling** , enabling efficient management of customer grievances with easy access to call history.
- Users value the **versatile call management** features of Ozonetel for effortlessly handling customer grievances and improving workflow.
- Users value the **exceptional call quality** of Ozonetel, enhancing smooth communication and integration with CRM systems.
- Users appreciate the **excellent customer support** provided by Ozonetel through its integrated omnichannel capabilities.

**Cons:**

- Users often face **call quality issues** affecting their experience, especially during high demand and in specific locations.
- Users often experience **connection issues** , leading to logouts and call drops that hinder their overall experience.
- Users experience **call connectivity issues** , including voice problems and delays, affecting their overall communication experience.
- Users experience frequent **connectivity issues** with Ozonetel, encountering disconnections and call transfer problems.
- Users occasionally face **technical issues** like call drops and delays, impacting the overall customer experience.

#### What Are Recent G2 Reviews of Ozonetel?

**"[We get good support from Ozonetel](https://www.g2.com/survey_responses/ozonetel-review-8823228)"**

**Rating:** 5.0/5.0 stars
*— Kishore K.*

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

---

**"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"**

**Rating:** 5.0/5.0 stars
*— Lakshmi  M.*

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

---


#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

### 13. [UJET](https://www.g2.com/products/ujet/reviews)
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.


**Average Rating:** 4.7/5.0
**Total Reviews:** 1,101
**How Do G2 Users Rate UJET?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 9.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.6/10 (Category avg: 8.8/10)

**Who Is the Company Behind UJET?**

- **Seller:** [UJET](https://www.g2.com/sellers/ujet)
- **Company Website:** https://www.ujet.cx
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @UJETcx (1,542 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18051573/ (340 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Service Representative, Agent
- **Top Industries:** Consumer Services, Telecommunications
- **Company Size:** 57% Mid-Market, 34% Enterprise


#### What Are UJET's Pros and Cons?

**Pros:**

- Ease of Use (51 reviews)
- Features (34 reviews)
- Efficiency (20 reviews)
- Helpful (17 reviews)
- Simple (17 reviews)

**Cons:**

- Slow Loading (14 reviews)
- Slow Speed (11 reviews)
- Slow Performance (8 reviews)
- Technical Issues (8 reviews)
- Software Glitches (7 reviews)


### What Do G2 Reviewers Say About UJET?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find UJET to be **very easy to use** , enhancing the overall experience with its intuitive features and navigation.
- Users value UJET's **high call quality and seamless features** , enhancing customer support efficiency and satisfaction.
- Users value the **efficient user interface** of UJET, which enhances navigation and streamlines customer support operations.
- Users appreciate the **user-friendly interface** of UJET, highlighting its simplicity and intelligent design for efficiency.
- Users find UJET's **user-friendly interface** enhances productivity with its simplicity and efficient navigation.

**Cons:**

- Users experience occasional **slow loading** times during peak hours, which can impact overall efficiency and responsiveness.
- Users express frustration with **slow response times** during peak hours, which can disrupt their experience with UJET.
- Users experience **slow performance** with UJET during peak hours, leading to frustrating delays in response times.
- Users often face **technical issues** with UJET, including crashes and freezes that disrupt workflow and productivity.
- Users experience occasional **software glitches** with UJET, causing freezing and performance issues that disrupt their workflow.

#### What Are Recent G2 Reviews of UJET?

**"[UJET Streamlines Customer Interactions and Boosts Productivity](https://www.g2.com/survey_responses/ujet-review-12696463)"**

**Rating:** 4.5/5.0 stars
*— Hariharan K.*

[Read full review](https://www.g2.com/survey_responses/ujet-review-12696463)

---

**"[Powerful CCaaS Integrations and Omnichannel Support with AI Features](https://www.g2.com/survey_responses/ujet-review-12548405)"**

**Rating:** 4.0/5.0 stars
*— Rupesh k.*

[Read full review](https://www.g2.com/survey_responses/ujet-review-12548405)

---


#### What Are G2 Users Discussing About UJET?

- [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) - 2 comments

### 14. [Dialaxy](https://www.g2.com/products/dialaxy/reviews)
Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.


**Average Rating:** 4.5/5.0
**Total Reviews:** 215
**How Do G2 Users Rate Dialaxy?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 9.1/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind Dialaxy?**

- **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc)
- **Year Founded:** 2023
- **HQ Location:** Dover, US
- **Twitter:** @dialaxyapp (21 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/dialaxy (23 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Sales Executive, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 56% Small-Business, 42% Mid-Market


#### What Are Dialaxy's Pros and Cons?

**Pros:**

- Ease of Use (94 reviews)
- Customer Support (63 reviews)
- Reliability (56 reviews)
- Helpful (49 reviews)
- Call Quality (48 reviews)

**Cons:**

- Number Issues (20 reviews)
- Missing Features (19 reviews)
- Limited Features (18 reviews)
- Geographical Restrictions (15 reviews)
- Complex Processes (14 reviews)


### What Do G2 Reviewers Say About Dialaxy?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Dialaxy to be **simple and straightforward** , effectively addressing their needs without unnecessary features.
- Users commend Dialaxy's **helpful and friendly customer support** , ensuring a smooth experience and resolving issues promptly.
- Users value the **reliability** of Dialaxy, citing consistent call quality even during multiple calls.
- Users appreciate the **helpful support staff** at Dialaxy, ensuring clear communication and prompt issue resolution.
- Users praise Dialaxy for its **excellent call quality** and reliable connection, enhancing communication efficiently.

**Cons:**

- Users express frustration with **number availability issues** , as they face limitations and delayed connections for international numbers.
- Users find that Dialaxy lacks **essential features** , especially for larger teams, affecting overall functionality and responsiveness.
- Users express frustration with Dialaxy's **limited features** , wishing for more options and improved accessibility across devices.
- Users face **geographical restrictions** with Dialaxy, requiring documentation and causing delays for numbers outside the US and Canada.
- Users find some features and tools to be **complex processes** , which can challenge new users during setup.

#### What Are Recent G2 Reviews of Dialaxy?

**"[Clean dashboard for managing agency client campaigns and inbound leads](https://www.g2.com/survey_responses/dialaxy-review-12922442)"**

**Rating:** 4.0/5.0 stars
*— Farah B.*

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-12922442)

---

**"[A Robust Cloud Solution for Our Global Remote Team](https://www.g2.com/survey_responses/dialaxy-review-13082601)"**

**Rating:** 4.0/5.0 stars
*— Marcus O.*

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13082601)

---



### 15. [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews)
SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.


**Average Rating:** 4.3/5.0
**Total Reviews:** 213
**How Do G2 Users Rate SalesCaptain?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Call Routing:** 6.7/10 (Category avg: 8.9/10)

**Who Is the Company Behind SalesCaptain?**

- **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @SalesCaptainInc (157 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/salescaptainhq (25 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager, Business Manager
- **Top Industries:** Marketing and Advertising, Retail
- **Company Size:** 71% Small-Business, 28% Mid-Market


#### What Are SalesCaptain's Pros and Cons?

**Pros:**

- Automation (62 reviews)
- Communication (54 reviews)
- Ease of Use (50 reviews)
- Helpful (41 reviews)
- Communication Improvement (40 reviews)

**Cons:**

- Steep Learning Curve (40 reviews)
- Time-Consuming (20 reviews)
- Limited Reporting (18 reviews)
- Limited Customization (17 reviews)
- Learning Curve (15 reviews)


### What Do G2 Reviewers Say About SalesCaptain?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **automation features** of SalesCaptain, enhancing efficiency in communication and follow-up processes.
- Users appreciate the **consistent and professional communication** provided by SalesCaptain, enhancing customer engagement and reliability.
- Users appreciate the **ease of use** of SalesCaptain, enabling effortless management of customer communication and task tracking.
- Users find SalesCaptain's **single, easy-to-use platform** invaluable for managing customer engagements efficiently without missing opportunities.
- Users praise SalesCaptain for its **consistent and professional communication** , ensuring timely responses and organized customer interactions.

**Cons:**

- Users experience a **steep learning curve** during initial setup, needing time to adapt to SalesCaptain's workflows and automations.
- Users find that **SalesCaptain can be time-consuming** to set up, impacting efficiency and onboarding for larger teams.
- Users find the **limited reporting capabilities** of SalesCaptain restrict insight into performance and workflow efficiency.
- Users express frustration with the **limited customization** in SalesCaptain, wishing for more tailored automation and dashboard options.
- Users face a **modest learning curve** with SalesCaptain, requiring time to set up and understand advanced features.

#### What Are Recent G2 Reviews of SalesCaptain?

**"[A Smart Solution for Managing Leads and Sales](https://www.g2.com/survey_responses/salescaptain-review-13059403)"**

**Rating:** 4.5/5.0 stars
*— Ari E.*

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13059403)

---

**"[A Great Platform for Sales Productivity](https://www.g2.com/survey_responses/salescaptain-review-13055771)"**

**Rating:** 4.5/5.0 stars
*— Liana S.*

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13055771)

---



### 16. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace


**Average Rating:** 4.3/5.0
**Total Reviews:** 2,358
**How Do G2 Users Rate JustCall?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Call Routing:** 8.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.4/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.5/10 (Category avg: 8.8/10)

**Who Is the Company Behind JustCall?**

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** https://www.saaslabs.co/
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas_labs (319 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small-Business, 31% Mid-Market


#### What Are JustCall's Pros and Cons?

**Pros:**

- Ease of Use (286 reviews)
- Features (207 reviews)
- Helpful (193 reviews)
- Customer Support (161 reviews)
- Call Management (154 reviews)

**Cons:**

- Call Issues (154 reviews)
- Call Functionality (99 reviews)
- Connection Issues (78 reviews)
- Missing Features (77 reviews)
- Poor Call Quality (66 reviews)


### What Do G2 Reviewers Say About JustCall?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend JustCall for its **ease of use** , ensuring a straightforward setup and seamless communication management.
- Users love how JustCall provides **seamless integration** of calling, SMS, and CRM, enhancing communication efficiency.
- Users appreciate how JustCall offers **seamless communication integration** , enhancing efficiency and saving time in daily operations.
- Users praise JustCall for its **excellent customer support** , appreciating quick issue resolution and responsive follow-ups.
- Users appreciate the **quick and seamless call management** in JustCall, enhancing efficiency and user satisfaction significantly.

**Cons:**

- Users experience significant **call issues** with JustCall, including lags and difficulties in transferring and monitoring calls.
- Users face **call functionality limitations** with JustCall, including multiple clicks and drops in call quality during travel.
- Users experience **connection issues** with JustCall, leading to dropped calls and interrupted conversations during use.
- Users experience **missing features** with JustCall, as it lacks text functionality and customization options.
- Users experience **poor call quality** and frequent drops, particularly when traveling and facing unstable internet connections.

#### What Are Recent G2 Reviews of JustCall?

**"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"**

**Rating:** 4.5/5.0 stars
*— Soumyajit B.*

[Read full review](https://www.g2.com/survey_responses/justcall-review-12696120)

---

**"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"**

**Rating:** 5.0/5.0 stars
*— Richard L.*

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

---



### 17. [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews)
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.


**Average Rating:** 4.4/5.0
**Total Reviews:** 81
**How Do G2 Users Rate Amazon Connect?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

**Who Is the Company Behind Amazon Connect?**

- **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd)
- **Year Founded:** 2006
- **HQ Location:** Seattle, WA
- **Twitter:** @awscloud (2,232,483 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®)
- **Ownership:** NASDAQ: AMZN

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Mid-Market, 30% Enterprise


#### What Are Amazon Connect's Pros and Cons?

**Pros:**

- Ease of Use (11 reviews)
- Efficiency (6 reviews)
- Customization (5 reviews)
- Easy Setup (5 reviews)
- Features (5 reviews)

**Cons:**

- Complex Features (3 reviews)
- Complexity (3 reviews)
- Difficult Setup (3 reviews)
- Improvements Needed (3 reviews)
- Initial Difficulties (3 reviews)


### What Do G2 Reviewers Say About Amazon Connect?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Amazon Connect to be remarkably **easy to use** , enabling quick setup and seamless performance tracking.
- Users value the **efficiency** of Amazon Connect, enabling easy setup, reporting, and integration without heavy infrastructure costs.
- Users appreciate the **flexibility and scalability** of Amazon Connect, enabling customized cloud contact center solutions with ease.
- Users appreciate the **easy setup** of Amazon Connect, allowing quick scaling and integration with AWS services.
- Users love the **easy setup and powerful analytics** of Amazon Connect, enhancing customer experience and scalability.

**Cons:**

- Users find the **setup and management complex** , particularly for teams lacking AWS experience and requiring extensive configuration.
- Users find the **setup and management complex** , particularly if lacking deep AWS expertise, complicating the overall experience.
- Users find the **difficult setup** of Amazon Connect challenging, particularly for teams unfamiliar with AWS configurations.
- Users report that **improvements are needed** in Amazon Connect's integration documentation and contact flow functionality.
- Users find the **initial difficulties** with setup and management challenging, particularly for teams unfamiliar with AWS.

#### What Are Recent G2 Reviews of Amazon Connect?

**"[Easy, Hassle free human interaction based -Free Cloud Contact Center Management with Amazon Connect](https://www.g2.com/survey_responses/amazon-connect-review-12929539)"**

**Rating:** 4.5/5.0 stars
*— Mary H.*

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12929539)

---

**"[Scalable Pay-as-You-Go Call Center with Seamless Integrations](https://www.g2.com/survey_responses/amazon-connect-review-12496701)"**

**Rating:** 5.0/5.0 stars
*— Jenom N.*

[Read full review](https://www.g2.com/survey_responses/amazon-connect-review-12496701)

---


#### What Are G2 Users Discussing About Amazon Connect?

- [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) - 1 comment
- [Is Amazon connected to SaaS?](https://www.g2.com/discussions/is-amazon-connected-to-saas)
- [How do I connect to Amazon Connect?](https://www.g2.com/discussions/how-do-i-connect-to-amazon-connect)
- [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) - 3 comments
- [How does Amazon Connect work?](https://www.g2.com/discussions/how-does-amazon-connect-work)

### 18. [Close](https://www.g2.com/products/close/reviews)
Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity.


**Average Rating:** 4.7/5.0
**Total Reviews:** 2,029
**How Do G2 Users Rate Close?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Call Routing:** 9.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.1/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Close?**

- **Seller:** [Close](https://www.g2.com/sellers/close)
- **Company Website:** https://close.com
- **Year Founded:** 2013
- **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
- **Twitter:** @Close (6,592 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2597204/ (213 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 76% Small-Business, 20% Mid-Market


#### What Are Close's Pros and Cons?

**Pros:**

- Ease of Use (753 reviews)
- Helpful (441 reviews)
- Features (394 reviews)
- Simple (387 reviews)
- Intuitive (358 reviews)

**Cons:**

- Missing Features (244 reviews)
- Call Issues (181 reviews)
- Limited Features (130 reviews)
- Limited Customization (95 reviews)
- Learning Curve (92 reviews)


### What Do G2 Reviewers Say About Close?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Close, seamlessly benefiting sales teams with efficient reporting and communication.
- Users find Close to be very **user-friendly** , facilitating smooth workflows for their sales teams with clear call recordings.
- Users value the **communication management features** of Close, enhancing efficiency and ease in client interactions.
- Users love the **super easy-to-use interface** of Close, making lead management and follow-ups smooth and efficient.
- Users love the **intuitive design** of Close, making navigation and communication features seamless and user-friendly.

**Cons:**

- Users find the **missing features** in Close, particularly on mobile, limit its overall usability and flexibility.
- Users experience **call issues** like disconnections and the need for restarts, which can disrupt their workflow.
- Users find the **limited features** of Close frustrating, especially when needing more options for B2C operations.
- Users find the **limited customization** options restrictive, hindering advanced reporting and personalized workflows in Close.
- Users find the **learning curve challenging** , especially with lead merging and navigating the interface for custom reports.

#### What Are Recent G2 Reviews of Close?

**"[Streamlined Sales Tracking with Close](https://www.g2.com/survey_responses/close-review-9087574)"**

**Rating:** 5.0/5.0 stars
*— Tristan W.*

[Read full review](https://www.g2.com/survey_responses/close-review-9087574)

---

**"[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)"**

**Rating:** 4.5/5.0 stars
*— Gaël L.*

[Read full review](https://www.g2.com/survey_responses/close-review-9339114)

---


#### What Are G2 Users Discussing About Close?

- [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments
- [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment

### 19. [DialedIn](https://www.g2.com/products/dialedin/reviews)
DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Performance Evaluation, Call Monitoring and Whisper Coaching. With multiple dialing modes, you can optimize each campaign for speed, regulatory alignment, or agent experience. DialedIn makes it easy to shift strategies across teams and adjust in real time - without changing systems. That level of flexibility keeps your contact center agile and your campaigns performing at their peak. ✔️ Eliminate SCAM/SPAM Likely tags with our patented CleanCallerID™ technology ✔️ Seamless integration with thousands of third-party tools ✔️ Exceptional US-based customer and technical support ✔️Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. ✔️Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. ✔️Automated Processes: DialedIn simplifies workflow through automation, reducing manual tasks and allowing teams to focus on high-value activities. ✔️Scalability: Whether for small businesses or large enterprises, DialedIn's flexible architecture allows for seamless scalability, accommodating growing business needs without compromise. ✔️Data Security: Adhering to the highest security standards, DialedIn ensures that customer and company data are protected at all times.


**Average Rating:** 4.7/5.0
**Total Reviews:** 287
**How Do G2 Users Rate DialedIn?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Call Routing:** 9.5/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.4/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.4/10 (Category avg: 8.8/10)

**Who Is the Company Behind DialedIn?**

- **Seller:** [ChaseData](https://www.g2.com/sellers/chasedata)
- **Company Website:** https://getdialedin.com/
- **Year Founded:** 1996
- **HQ Location:** Plantation, Florida
- **LinkedIn® Page:** https://www.linkedin.com/company/2831616/ (40 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Sales, Insurance Agent
- **Top Industries:** Insurance, Telecommunications
- **Company Size:** 48% Small-Business, 40% Mid-Market


#### What Are DialedIn's Pros and Cons?

**Pros:**

- Ease of Use (96 reviews)
- Efficiency (66 reviews)
- Helpful (49 reviews)
- Dialing Features (39 reviews)
- Time-saving (38 reviews)

**Cons:**

- Call Issues (45 reviews)
- Dialer Issues (22 reviews)
- Slow Performance (14 reviews)
- Missing Features (13 reviews)
- Slow Loading (13 reviews)


### What Do G2 Reviewers Say About DialedIn?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find DialedIn to be **incredibly user-friendly** , simplifying their workflow and enhancing productivity remarkably.
- Users love the **efficiency** of DialedIn, enjoying fast access to customer information without delays.
- Users value the **efficiency and clarity** DialedIn provides, significantly enhancing communication and productivity within teams.
- Users praise the **auto-dialing and quick connection features** of DialedIn, significantly enhancing their calling efficiency.
- Users find DialedIn's **time-saving automation** invaluable, boosting efficiency and reducing manual errors in lead qualification tasks.

**Cons:**

- Users experience **call issues** such as delays, drops, and difficulty accessing voicemails, affecting their overall experience.
- Users experience **dialer issues** such as delays, dropped calls, and integration problems that hinder calling effectiveness.
- Users experience **slow performance** with DialedIn, causing delays that disrupt workflow and hinder productivity.
- Users find DialedIn lacking **essential features** like an auto dialer, hindering flexibility and efficiency in managing calls.
- Users often face **slow loading** times with DialedIn, causing disruptions and inefficiencies during busy workflows.

#### What Are Recent G2 Reviews of DialedIn?

**"[Performance visibility and motivation for revenue teams](https://www.g2.com/survey_responses/dialedin-review-12393544)"**

**Rating:** 4.5/5.0 stars
*— Marcin Z.*

[Read full review](https://www.g2.com/survey_responses/dialedin-review-12393544)

---

**"[Effortless Integration with Intuitive Organization](https://www.g2.com/survey_responses/dialedin-review-11395825)"**

**Rating:** 4.0/5.0 stars
*— Brian C.*

[Read full review](https://www.g2.com/survey_responses/dialedin-review-11395825)

---


#### What Are G2 Users Discussing About DialedIn?

- [What is ChaseData CCaaS used for?](https://www.g2.com/discussions/what-is-chasedata-ccaas-used-for)

### 20. [Glia](https://www.g2.com/products/glia/reviews)
Glia is the No. 1 platform for intelligent banking interactions, providing an AI workforce purpose-built for the banking industry — and the only one with a zero-hallucination and prompt injection guarantee for customer and member AI. Trusted by over 700 financial institutions, Glia’s ChannelLess® architecture eliminates the friction of traditional support by unifying voice, digital and AI into a single efficient foundation. With 1,000+ pre-built banking goals and seamless human-to-AI handoffs, we help institutions slash operational costs and abandonment rates while accelerating growth in loans and deposits. Our mission is to help build thriving communities, ensuring that every banking interaction — AI or human — builds lasting trust and measurable value. Learn more at glia.com.


**Average Rating:** 4.8/5.0
**Total Reviews:** 86
**How Do G2 Users Rate Glia?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 9.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.6/10 (Category avg: 8.8/10)

**Who Is the Company Behind Glia?**

- **Seller:** [Glia](https://www.g2.com/sellers/glia)
- **Company Website:** https://www.glia.com/
- **Year Founded:** 2012
- **HQ Location:** New York, New York
- **Twitter:** @GliaInc (1,471 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2687116/ (468 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Banking, Financial Services
- **Company Size:** 67% Mid-Market, 17% Small-Business


#### What Are Glia's Pros and Cons?

**Pros:**

- Customer Support (38 reviews)
- Helpful (38 reviews)
- Ease of Use (37 reviews)
- Efficiency (23 reviews)
- Features (23 reviews)

**Cons:**

- Missing Features (13 reviews)
- Integration Issues (8 reviews)
- Limited Features (7 reviews)
- Poor Customer Support (7 reviews)
- Reporting Issues (7 reviews)


### What Do G2 Reviewers Say About Glia?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise Glia's **exceptional customer support** , highlighting its promptness and effectiveness in enhancing the overall experience.
- Users appreciate the **ease of use and helpful customer support** of Glia, enhancing their overall service experience.
- Users appreciate the **ease of use** of Glia, facilitating seamless integration and effective member support.
- Users commend Glia for its **efficiency** , streamlining support and improving service delivery across digital platforms.
- Users appreciate Glia’s **innovative features** that enhance user experience and streamline digital support across platforms.

**Cons:**

- Users desire more **visibility into features** like reporting and integrations, feeling current options lack detail and clarity.
- Users face **integration issues** when trying to connect Glia with other essential systems, hindering overall efficiency.
- Users find the **limited features** of Glia restrict their ability to customize and understand the service effectively.
- Users often face **poor customer support** , receiving generic responses that do not address specific inquiries effectively.
- Users feel that **reporting lacks customization** and improvements are needed for better data visibility and integrity.

#### What Are Recent G2 Reviews of Glia?

**"[Seamless Channel Switching, Unmatched Support](https://www.g2.com/survey_responses/glia-review-11801729)"**

**Rating:** 5.0/5.0 stars
*— Silvio E.*

[Read full review](https://www.g2.com/survey_responses/glia-review-11801729)

---

**"[Seamless Setup, Enhances Workflow Significantly](https://www.g2.com/survey_responses/glia-review-11814799)"**

**Rating:** 5.0/5.0 stars
*— Kimberly  B.*

[Read full review](https://www.g2.com/survey_responses/glia-review-11814799)

---


#### What Are G2 Users Discussing About Glia?

- [What is Glia used for?](https://www.g2.com/discussions/what-is-glia-used-for) - 1 comment

### 21. [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.


**Average Rating:** 4.2/5.0
**Total Reviews:** 100
**How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.6/10 (Category avg: 8.8/10)

**Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?**

- **Seller:** [Vonage](https://www.g2.com/sellers/vonage)
- **Year Founded:** 2001
- **HQ Location:** Holmdel, NJ
- **Twitter:** @Vonage (11,195 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,776 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 52% Mid-Market, 28% Small-Business


#### What Are Vonage Contact Center (formerly NewVoiceMedia)'s Pros and Cons?

**Pros:**

- Ease of Use (21 reviews)
- Customer Support (18 reviews)
- Easy Setup (18 reviews)
- Easy Integrations (17 reviews)
- Features (17 reviews)

**Cons:**

- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)
- Expensive (5 reviews)
- Limited Customization (5 reviews)
- Communication Issues (4 reviews)


### What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?
*AI-generated summary from verified user reviews*

**Pros:**

- Users enjoy the **ease of use** of Vonage Contact Center, highlighting its simple integration and functional dialer.
- Users value the **seamless CRM integration** of Vonage Contact Center, enhancing customer management and service quality.
- Users love the **easy setup** of Vonage Contact Center, enabling quick integration and hassle-free usage anytime, anywhere.
- Users value the **easy integrations** with existing systems, facilitating quick implementation and efficient use in their organizations.
- Users value the **seamless CRM integration** in Vonage Contact Center, enhancing personalized service and operational efficiency.

**Cons:**

- Users face **call issues** including difficulties changing outbound numbers and slow connectivity affecting their work.
- Users face challenges with **limited customization** options, making it difficult to tailor the service to their workflows.
- Users feel that Vonage Contact Center is **expensive** compared to other options, making pricing a significant concern.
- Users note **limited customization** options in Vonage Contact Center, hindering adaptation to specific workflows and processes.
- Users experience **communication issues** with texting and cold calling, affecting connectivity and customer interaction.

#### What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?

**"[User-Friendly and Reliable Communication with Outstanding Support](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780)"**

**Rating:** 5.0/5.0 stars
*— RoHiT C.*

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-12032780)

---

**"[I have had Vonage for years and had no issues](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)"**

**Rating:** 4.5/5.0 stars
*— Caprice R.*

[Read full review](https://www.g2.com/survey_responses/vonage-contact-center-formerly-newvoicemedia-review-5252889)

---


#### What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)?

- [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/vonage-contact-center-formerly-newvoicemedia-does-vonage-integration-with-salesforce)
- [What does New Voice Media do?](https://www.g2.com/discussions/what-does-new-voice-media-do)
- [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) - 1 comment
- [What is Vonage Contact Center?](https://www.g2.com/discussions/what-is-vonage-contact-center)

### 22. [Zoom Contact Center](https://www.g2.com/products/zoom-contact-center/reviews)
Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results.


**Average Rating:** 4.3/5.0
**Total Reviews:** 69
**How Do G2 Users Rate Zoom Contact Center?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 9.4/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.3/10 (Category avg: 8.8/10)

**Who Is the Company Behind Zoom Contact Center?**

- **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97)
- **Company Website:** https://www.zoom.com
- **Year Founded:** 2011
- **HQ Location:** San Jose, CA
- **Twitter:** @zoom (1,042,714 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Farming, Information Technology and Services
- **Company Size:** 44% Mid-Market, 43% Small-Business


#### What Are Zoom Contact Center's Pros and Cons?

**Pros:**

- Ease of Use (31 reviews)
- Features (15 reviews)
- Efficiency (14 reviews)
- Easy Setup (10 reviews)
- Integrations (10 reviews)

**Cons:**

- Call Issues (10 reviews)
- Lack of Clarity (7 reviews)
- Missing Features (7 reviews)
- Chat Functionality Issues (6 reviews)
- Contact Management (6 reviews)


### What Do G2 Reviewers Say About Zoom Contact Center?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Zoom Contact Center to be **easy to use** , enhancing efficiency and agent performance with straightforward setup.
- Users value the **user-friendly interface** of Zoom Contact Center, enhancing call management and operational efficiency significantly.
- Users highlight the **improved efficiency** of Zoom Contact Center with faster call handling and better agent visibility.
- Users appreciate the **easy setup** of Zoom Contact Center, allowing quick customization and minimal training for administrators.
- Users value the **seamless integrations** of Zoom Contact Center, enhancing efficiency and service delivery with existing systems.

**Cons:**

- Users express frustration over **call issues** in Zoom Contact Center, citing inefficient integration and inadequate support complicating their experience.
- Users express concern over the **lack of clarity** in features, leading to inefficiencies and unmet expectations in usability.
- Users are frustrated by the **missing features** in Zoom Contact Center, which hinder effective call tracking and management.
- Users face significant **chat functionality issues** in Zoom Contact Center, hindering effective communication and overall usability.
- Users criticize the **lack of basic functionality** in Zoom Contact Center, expressing frustration with the user interface and integration issues.

#### What Are Recent G2 Reviews of Zoom Contact Center?

**"[Powerful Hub for Managing Customer Requests and Team Response Tracking](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938)"**

**Rating:** 5.0/5.0 stars
*— Konstantine S.*

[Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12945938)

---

**"[Boosts Customer Support with User-Friendly Interface](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672)"**

**Rating:** 4.5/5.0 stars
*— Rafin D.*

[Read full review](https://www.g2.com/survey_responses/zoom-contact-center-review-12907672)

---



### 23. [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews)
Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.


**Average Rating:** 4.4/5.0
**Total Reviews:** 153
**How Do G2 Users Rate Webex Contact Center?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

**Who Is the Company Behind Webex Contact Center?**

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** https://www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco (720,366 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 44% Mid-Market, 34% Enterprise


#### What Are Webex Contact Center's Pros and Cons?

**Pros:**

- Features (19 reviews)
- Ease of Use (18 reviews)
- Call Management (11 reviews)
- Efficiency (9 reviews)
- Integrations (9 reviews)

**Cons:**

- Integration Issues (5 reviews)
- Limited Customization (4 reviews)
- Poor Customer Support (4 reviews)
- Slow Loading (4 reviews)
- Complex Features (3 reviews)


### What Do G2 Reviewers Say About Webex Contact Center?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **comprehensive omni-channel support** of Webex Contact Center, enhancing seamless customer interactions across multiple platforms.
- Users appreciate the **ease of use** of Webex Contact Center, praising its intuitive interface and seamless administration.
- Users appreciate the **excellent call quality and intuitive interface** of Webex Contact Center, enhancing overall user experience.
- Users love the **ease of use** and seamless integration of Webex Contact Center, enhancing customer service efficiency.
- Users appreciate the **seamless multi-channel integration** of Webex Contact Center for enhancing customer interactions across various platforms.

**Cons:**

- Users express concerns about **integration issues** , highlighting the disjointed functionality and limited customization options in Webex Contact Center.
- Users feel that the **limited customization** options hinder their ability to tailor reports and dashboards effectively.
- Users experience **poor customer support** with slow follow-ups and difficulties in obtaining quick issue resolution.
- Users experience **slow loading** issues with Webex Contact Center, which affects call management and workflow efficiency.
- Users find the **complex features** of Webex Contact Center can hinder onboarding and require technical expertise.

#### What Are Recent G2 Reviews of Webex Contact Center?

**"[User-Friendly and Insightful, Yet Slightly Laggy](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)"**

**Rating:** 5.0/5.0 stars
*— Avijit S.*

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12626172)

---

**"[Exceptional Service and Intuitive Interface for Small Businesses](https://www.g2.com/survey_responses/webex-contact-center-review-12199580)"**

**Rating:** 5.0/5.0 stars
*— Aloin M.*

[Read full review](https://www.g2.com/survey_responses/webex-contact-center-review-12199580)

---


#### What Are G2 Users Discussing About Webex Contact Center?

- [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) - 1 comment
- [Does Webex contact center require a minimum number of agents?](https://www.g2.com/discussions/does-webex-contact-center-require-a-minimum-number-of-agents)
- [What's new in Webex contact center?](https://www.g2.com/discussions/what-s-new-in-webex-contact-center)
- [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) - 1 comment
- [What are the core capabilities of Webex contact center Enterprise?](https://www.g2.com/discussions/what-are-the-core-capabilities-of-webex-contact-center-enterprise)

### 24. [CallTower](https://www.g2.com/products/calltower/reviews)
Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale.


**Average Rating:** 4.3/5.0
**Total Reviews:** 373
**How Do G2 Users Rate CallTower?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Call Routing:** 8.4/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.1/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.2/10 (Category avg: 8.8/10)

**Who Is the Company Behind CallTower?**

- **Seller:** [CallTower](https://www.g2.com/sellers/calltower)
- **Company Website:** https://calltower.com
- **Year Founded:** 2002
- **HQ Location:** South Jordan, Utah, United States
- **Twitter:** @calltower (8,987 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/calltower/ (249 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Manufacturing
- **Company Size:** 61% Mid-Market, 24% Small-Business


#### What Are CallTower's Pros and Cons?

**Pros:**

- Customer Support (56 reviews)
- Helpful (49 reviews)
- Reliability (39 reviews)
- Ease of Use (37 reviews)
- Customer Service (35 reviews)

**Cons:**

- Customer Service (16 reviews)
- Billing Issues (12 reviews)
- Poor Customer Support (12 reviews)
- Lack of Intuitiveness (11 reviews)
- Long Wait Times (11 reviews)


### What Do G2 Reviewers Say About CallTower?
*AI-generated summary from verified user reviews*

**Pros:**

- Users highly value the **excellent customer support** from CallTower, which ensures quick and effective assistance whenever needed.
- Users find the **customer service and support** of CallTower to be efficient and consistently helpful.
- Users value the **reliability** of CallTower's VoIP and UCaaS services, ensuring clear communication and minimal downtime.
- Users appreciate the **ease of use** of CallTower, making license procurement and communication seamless and efficient.
- Users value the **exceptional customer service** of CallTower, noting quick responses and effective support communication.

**Cons:**

- Users report **poor customer service** , citing delayed responses and difficulty in resolving call quality issues.
- Users face **billing issues** with unclear invoices and lengthy resolution times, leading to frustration with CallTower's service.
- Users report **poor customer support** from CallTower, experiencing delays and unhelpful responses to technical issues.
- Users find the **lack of intuitiveness** in CallTower's portal hinders efficient management and user experience.
- Users experience **long wait times** for support and hardware replacements, complicating their overall satisfaction with CallTower.

#### What Are Recent G2 Reviews of CallTower?

**"[One-Stop Shop for Seamless Telecom Integration](https://www.g2.com/survey_responses/calltower-review-12686530)"**

**Rating:** 4.5/5.0 stars
*— Antonio F.*

[Read full review](https://www.g2.com/survey_responses/calltower-review-12686530)

---

**"[Seamless Transition, Robust Support](https://www.g2.com/survey_responses/calltower-review-6696569)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Non-Profit Organization Management*

[Read full review](https://www.g2.com/survey_responses/calltower-review-6696569)

---


#### What Are G2 Users Discussing About CallTower?

- [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment

### 25. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews)
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface. With enterprise-grade security and PCI-certified payments, 8x8 Contact Center aids in compliance while helping businesses scale with agility. Its flexibility and advanced insights make it ideal for modernizing legacy systems and optimizing customer support operations. Core Features & Functionality include: Omnichannel Routing Voice, email, web chat, SMS, video, Facebook Messenger, WhatsApp, Viber, RCS, and additional social media like X, YouTube, Instagram, and more via Meltwater. Blended interactions with individual agents handling up to 13 interactions at once. Web chat with real-time translation and customizable agent avatars. Email routing and templates. Co-browsing and secure payment handling via SMS or email. Agent and Supervisor Workspaces Unified interface with voice, chat, email, one-way video, RCS, social media, WhatsApp, Facebook Messenger, Viber, and SMS handling. Embedded softphone with customizable ringtones per channel. Support for Microsoft Teams chat and presence sync. Transfer calls to external contacts and queues. Intelligent routing, wrap-up codes, and campaign call handling. Real-time queue and agent monitoring for supervisors. Mobile supervisor app for oversight on the go. Interaction Retrieval Widget with bulk download and quick access to AI summaries, voicemails, and more. Customizable drag-and-drop widgets to tailor the workspace experience. AI & Automation Native and third-party AI (custom LLMs supported). AI summaries (real-time voice summarizations and post-call). Intelligent Customer Assistant (voice + digital self service). AI voice directory, predictive AI dialer. Real-time chat and text-to-speech translation. Queue, Agent & Call Management Queued callback, skills-based routing, CRM data-based routing. Direct Agent Routing (DAR), warm/cold transfer, whisper messages. Answer Machine Detection (AMD), call dispositioning, recording access. Channel setup (voice, SMS, chat, email, social). Agent roles, groups, schedules, whisper messages. Enhanced scripting (IVR, chat, email), callbacks, surveys. Campaign & Dialing Tools 8x8 Auto Dialer: predictive, progressive, preview modes. Regal.io integration for advanced segmentation, omnichannel outbound, behavior-based triggers. Campaign scheduling, retries, DNC filtering, Telephone Preference Service (TPS) or Corporate Telephone Preference Service (CTPS) filtering, Carrier Call Blocking (CCB) filtering, pre-recorded voicemail drop, automatic machine detection (AMD). CRM Integrations Native integrations with Salesforce, MS Dynamics, Zendesk, NetSuite. Features include screen pop, click-to-dial, interaction logging, transfers, voicemail, status management. 8x8 Native CRM to manage customers, cases, follow-ups, and tasks. Auto-log interactions, use API for external access. Reporting & Analytics Unified dashboards, real-time KPIs, interaction journey visualizations across channels. Report templates like Interaction Journey Report, Queue Interaction Summary, Agent Interactions Summary, Interactions Details Report, and more. Exportable metrics, SLA tracking, historical interaction access. Security & Compliance IP whitelisting, granular admin roles. OAuth2 for email, SSO with ADFS and Azure AD. Payment Card Industry Compliance Meeting and Call Recording Storage E911/999 Emergency Services Privacy Compliance W3C Web Content Accessibility Guidelines (WCAG) STIR/SHAKEN Compliance Health Insurance Portability and Accountability Act (HIPAA) Strategic Partner Integrations SpinSci for Healthcare Patient Assist: Real-time EHR integration, screen pop, context-aware routing. Prebuilt workflows for authentication, reporting, click-to-call. Omnichannel support with SSO. Patient Engage: Appointment scheduling, refill requests, bill pay, surveys. PCI support, multi-language, and password reset functionality. MNET for Financial Services CoreAccess+: Real-time core banking system access. Secure funds transfer, fraud alerts, screen pop authentication. CRM/workflow integration with no PII storage. Regal.io for Advanced Outbound Campaigns Behavior-based outreach triggers. Predictive dialing and personalized agent experiences. Integration with journey/CRM data for unified analytics. CallCabinet for Compliant Call Recording Compliant call recording for for voice, video and screen sharing Unlimited audio storage and 256-bit AES rotating encryption Advanced playback & tagging Cloud, hybrid, premise deployments


**Average Rating:** 4.1/5.0
**Total Reviews:** 244
**How Do G2 Users Rate 8x8 Contact Center?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Call Routing:** 8.4/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.5/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.7/10 (Category avg: 8.8/10)

**Who Is the Company Behind 8x8 Contact Center?**

- **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0)
- **Company Website:** https://www.8x8.com
- **Year Founded:** 1987
- **HQ Location:** San Jose, CA
- **Twitter:** @8x8 (11,056 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Operations Manager
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 54% Mid-Market, 36% Small-Business


#### What Are 8x8 Contact Center's Pros and Cons?

**Pros:**

- Ease of Use (37 reviews)
- Helpful (26 reviews)
- Customer Support (24 reviews)
- Features (19 reviews)
- Efficiency (17 reviews)

**Cons:**

- Missing Features (11 reviews)
- Poor Customer Support (11 reviews)
- Call Management (7 reviews)
- Complexity (7 reviews)
- Integration Issues (7 reviews)


### What Do G2 Reviewers Say About 8x8 Contact Center?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of 8x8 Contact Center, benefiting from its user-friendly integrations and support.
- Users value the **knowledgeable and friendly support** at 8x8 Contact Center, enhancing their overall experience significantly.
- Users appreciate the **helpful and knowledgeable customer support** from 8x8 Contact Center, enhancing their overall experience.
- Users value the **ease of use and integration** of 8x8, enhancing teamwork and client service effortlessly.
- Users commend the **efficiency** of 8x8 Contact Center, enabling smooth workflows and effective client communication.

**Cons:**

- Users feel frustrated by the **missing features** like custom reporting, warm transfers, and insufficient quality management tools.
- Users experience **poor customer support** characterized by long waits, unhelpful assistance, and dropped calls.
- Users dislike the **inability to warm transfer calls** to different queues, complicating internal communication.
- Users find the **complexity of administration** overwhelming, impacting usability and creating frustration with multiple platforms.
- Users find **integration issues** frustrating, especially with Zoho ERP and the need for multiple platforms for calls.

#### What Are Recent G2 Reviews of 8x8 Contact Center?

**"[Feature-Rich, Easy-to-Use Contact Center with Streamlined Onboarding and CRM Integration](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)"**

**Rating:** 5.0/5.0 stars
*— William N.*

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-13085758)

---

**"[Efficient Service with Personable Support, AI Needs Improvement](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)"**

**Rating:** 4.0/5.0 stars
*— Sam C.*

[Read full review](https://www.g2.com/survey_responses/8x8-contact-center-review-12915729)

---


#### What Are G2 Users Discussing About 8x8 Contact Center?

- [What is 8x8 Contact Center used for?](https://www.g2.com/discussions/what-is-8x8-contact-center-used-for)


## What Is Call Center Infrastructure (CCI) Software?

[Call & Contact Center Software](https://www.g2.com/categories/call-contact-center)

## What Software Categories Are Similar to Call Center Infrastructure (CCI) Software?

- [Contact Center Software](https://www.g2.com/categories/contact-center)
- [VoIP Providers](https://www.g2.com/categories/voip-providers)
- [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)