# The Top 20 Call Center Infrastructure (CCI) Software Check out this list of the top Call Center Infrastructure (CCI) Software products based on user satisfaction. A product's satisfaction score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. 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All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ The Top 20 Call Center Infrastructure (CCI) Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Call+Center+Infrastructure+%28CCI%29+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Call+Center+Infrastructure+%28CCI%29+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Call+Center+Infrastructure+%28CCI%29+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Call+Center+Infrastructure+%28CCI%29+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeMiddle EastAsiaNorth AmericaAfricaLatin AmericaANZ [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse CloudTalk](#) #1 [![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg)](/products/cloudtalk/reviews) [CloudTalk](/products/cloudtalk/reviews "CloudTalk") 96 [Expand/Collapse CloudTalk](#) Overall Satisfaction Score 96 Top Industries of Reviewers: Information Technology and Services 31% Computer Software 30% Marketing and Advertising 22% Financial Services 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.3 Meets Requirements Average: 9.3 9.0 Ease of Doing Business With Average: 8.5 9.2 Ease of Setup Average: 9.3 9.1 Quality of Support Average: 9.3 9.0 Ease of Admin Average: 8.4 9.1 [Expand/Collapse Nextiva](#) #2 [![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg)](/products/nextiva/reviews) [Nextiva](/products/nextiva/reviews "Nextiva") 95 [Expand/Collapse Nextiva](#) Overall Satisfaction Score 95 Top Industries of Reviewers: Hospital & Health Care 27% Construction 26% Insurance 25% Real Estate 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.3 9.5 Ease of Doing Business With Average: 8.5 9.5 Ease of Setup Average: 9.3 9.1 Quality of Support Average: 9.3 9.5 Ease of Admin Average: 8.4 9.2 [Expand/Collapse Aircall](#) #3 [![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg)](/products/aircall/reviews) [Aircall](/products/aircall/reviews "Aircall") 93 [Expand/Collapse Aircall](#) Overall Satisfaction Score 93 Top Industries of Reviewers: Computer Software 28% Information Technology and Services 28% Financial Services 22% Consumer Services 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.3 9.0 Ease of Doing Business With Average: 8.5 9.5 Ease of Setup Average: 9.3 9.2 Quality of Support Average: 9.3 8.9 Ease of Admin Average: 8.4 9.4 [Expand/Collapse RingEX](#) #4 [![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg)](/products/ringex/reviews) [RingEX](/products/ringex/reviews "RingEX") 90 [Expand/Collapse RingEX](#) Overall Satisfaction Score 90 Top Industries of Reviewers: Computer Software 42% Hospital & Health Care 20% Information Technology and Services 20% Insurance 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.0 Meets Requirements Average: 9.3 9.1 Ease of Doing Business With Average: 8.5 9.1 Ease of Setup Average: 9.3 8.8 Quality of Support Average: 9.3 8.8 Ease of Admin Average: 8.4 8.9 [Expand/Collapse JustCall](#) #5 [![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg)](/products/saas-labs-justcall/reviews) [JustCall](/products/saas-labs-justcall/reviews "JustCall") 87 [Expand/Collapse JustCall](#) Overall Satisfaction Score 87 Top Industries of Reviewers: Computer Software 29% Oil & Energy 26% Real Estate 24% Financial Services 21% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.2 Meets Requirements Average: 9.3 9.0 Ease of Doing Business With Average: 8.5 8.9 Ease of Setup Average: 9.3 9.1 Quality of Support Average: 9.3 8.8 Ease of Admin Average: 8.4 8.9 [Expand/Collapse Dialaxy](#) #6 [![Dialaxy](https://images.g2crowd.com/uploads/product/hd_favicon/e9738a5119be6b663716403bc8e4484a/dialaxy.png)](/products/dialaxy/reviews) [Dialaxy](/products/dialaxy/reviews "Dialaxy") 86 [Expand/Collapse Dialaxy](#) Overall Satisfaction Score 86 Top Industries of Reviewers: Computer Software 30% Consulting 30% Information Technology and Services 21% Writing and Editing 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.3 9.2 Ease of Doing Business With Average: 8.5 9.7 Ease of Setup Average: 9.3 9.4 Quality of Support Average: 9.3 9.8 Ease of Admin Average: 8.4 9.7 [Expand/Collapse SalesCaptain](#) #7 [![SalesCaptain](https://images.g2crowd.com/uploads/product/hd_favicon/e61b60212d2259e4c4e261361c1f55b8/salescaptain-inc-salescaptain.svg)](/products/salescaptain-inc-salescaptain/reviews) [SalesCaptain](/products/salescaptain-inc-salescaptain/reviews "SalesCaptain") 86 [Expand/Collapse SalesCaptain](#) Overall Satisfaction Score 86 Top Industries of Reviewers: Retail 31% Health, Wellness and Fitness 27% Marketing and Advertising 25% Law Practice 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.3 9.7 Ease of Doing Business With Average: 8.5 0.0 Ease of Setup Average: 9.3 9.5 Quality of Support Average: 9.3 9.6 Ease of Admin Average: 8.4 0.0 [Expand/Collapse Voiso](#) #8 [![Voiso](https://images.g2crowd.com/uploads/product/hd_favicon/11b168dd738fdca7fa2302482e4d3e9f/voiso.svg)](/products/voiso/reviews) [Voiso](/products/voiso/reviews "Voiso") 83 [Expand/Collapse Voiso](#) Overall Satisfaction Score 83 Top Industries of Reviewers: Information Technology and Services 48% Information Services 32% Biotechnology 14% Internet 5% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.9 Meets Requirements Average: 9.3 10.0 Ease of Doing Business With Average: 8.5 0.0 Ease of Setup Average: 9.3 10.0 Quality of Support Average: 9.3 10.0 Ease of Admin Average: 8.4 0.0 [Expand/Collapse Talkdesk](#) #9 [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg)](/products/talkdesk/reviews) [Talkdesk](/products/talkdesk/reviews "Talkdesk") 80 [Expand/Collapse Talkdesk](#) Overall Satisfaction Score 80 Top Industries of Reviewers: Consumer Services 35% Computer Software 25% Telecommunications 20% Information Technology and Services 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.2 Meets Requirements Average: 9.3 9.2 Ease of Doing Business With Average: 8.5 9.4 Ease of Setup Average: 9.3 9.3 Quality of Support Average: 9.3 9.2 Ease of Admin Average: 8.4 9.4 [Expand/Collapse DialedIn](#) #10 [![DialedIn](https://images.g2crowd.com/uploads/product/hd_favicon/bdfd58049275380855b0c84a2c1bba3a/dialedin.svg)](/products/dialedin/reviews) [DialedIn](/products/dialedin/reviews "DialedIn") 79 [Expand/Collapse DialedIn](#) Overall Satisfaction Score 79 Top Industries of Reviewers: Insurance 45% Marketing and Advertising 22% Telecommunications 20% Computer Software 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.3 9.6 Ease of Doing Business With Average: 8.5 9.8 Ease of Setup Average: 9.3 9.5 Quality of Support Average: 9.3 9.5 Ease of Admin Average: 8.4 9.8 [Expand/Collapse UJET](#) #11 [![UJET](https://images.g2crowd.com/uploads/product/hd_favicon/cf86b2228585a78f2178fa888f56ef6f/ujet.svg)](/products/ujet/reviews) [UJET](/products/ujet/reviews "UJET") 79 [Expand/Collapse UJET](#) Overall Satisfaction Score 79 Top Industries of Reviewers: Consumer Services 55% Telecommunications 19% Outsourcing/Offshoring 16% Retail 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.6 Meets Requirements Average: 9.3 9.6 Ease of Doing Business With Average: 8.5 9.3 Ease of Setup Average: 9.3 9.5 Quality of Support Average: 9.3 9.6 Ease of Admin Average: 8.4 9.6 [Expand/Collapse Five9 Intelligent Cloud Contact Center Platform](#) #12 [![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg)](/products/five9-intelligent-cloud-contact-center-platform/reviews) [Five9 Intelligent Cloud Contact Center Platform](/products/five9-intelligent-cloud-contact-center-platform/reviews "Five9 Intelligent Cloud Contact Center Platform") 78 [Expand/Collapse Five9 Intelligent Cloud Contact Center Platform](#) Overall Satisfaction Score 78 Top Industries of Reviewers: Consumer Services 28% Financial Services 27% Insurance 24% Information Technology and Services 21% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.1 Meets Requirements Average: 9.3 9.3 Ease of Doing Business With Average: 8.5 9.3 Ease of Setup Average: 9.3 8.7 Quality of Support Average: 9.3 8.8 Ease of Admin Average: 8.4 8.7 [Expand/Collapse Close](#) #13 [![Close](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg)](/products/close/reviews) [Close](/products/close/reviews "Close") 77 [Expand/Collapse Close](#) Overall Satisfaction Score 77 Top Industries of Reviewers: Marketing and Advertising 38% Financial Services 24% Real Estate 20% Computer Software 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.3 Meets Requirements Average: 9.3 9.3 Ease of Doing Business With Average: 8.5 9.6 Ease of Setup Average: 9.3 9.2 Quality of Support Average: 9.3 9.2 Ease of Admin Average: 8.4 9.5 [Expand/Collapse Genesys Cloud CX](#) #14 [![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg)](/products/genesys-cloud-cx/reviews) [Genesys Cloud CX](/products/genesys-cloud-cx/reviews "Genesys Cloud CX") 72 [Expand/Collapse Genesys Cloud CX](#) Overall Satisfaction Score 72 Top Industries of Reviewers: Financial Services 30% Information Technology and Services 30% Consumer Services 22% Telecommunications 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.3 9.1 Ease of Doing Business With Average: 8.5 9.3 Ease of Setup Average: 9.3 8.9 Quality of Support Average: 9.3 8.9 Ease of Admin Average: 8.4 9.1 [Expand/Collapse NUACOM](#) #15 [![NUACOM](https://images.g2crowd.com/uploads/product/hd_favicon/e93b1c7f1b686066b7d4da97f43343dd/nuacom.svg)](/products/nuacom/reviews) [NUACOM](/products/nuacom/reviews "NUACOM") 71 [Expand/Collapse NUACOM](#) Overall Satisfaction Score 71 Top Industries of Reviewers: Information Technology and Services 25% Non-Profit Organization Management 25% Computer Software 25% Retail 25% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.3 9.6 Ease of Doing Business With Average: 8.5 9.5 Ease of Setup Average: 9.3 9.5 Quality of Support Average: 9.3 9.8 Ease of Admin Average: 8.4 9.4 [Expand/Collapse Maqsam](#) #16 [![Maqsam](https://images.g2crowd.com/uploads/product/hd_favicon/5b4163079f0013b40a262180a4f88a39/maqsam.svg)](/products/maqsam/reviews) [Maqsam](/products/maqsam/reviews "Maqsam") 69 [Expand/Collapse Maqsam](#) Overall Satisfaction Score 69 Top Industries of Reviewers: Information Technology and Services 29% Consumer Services 24% Financial Services 24% Consulting 24% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.3 9.1 Ease of Doing Business With Average: 8.5 10.0 Ease of Setup Average: 9.3 9.4 Quality of Support Average: 9.3 9.3 Ease of Admin Average: 8.4 10.0 [Expand/Collapse Sobot Omnichannel Suite](#) #17 [![Sobot Omnichannel Suite](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_95f212905cfe2d1eea63c56227a89024/sobot-omnichannel-suite.png)](/products/sobot-omnichannel-suite/reviews) [Sobot Omnichannel Suite](/products/sobot-omnichannel-suite/reviews "Sobot Omnichannel Suite") 68 [Expand/Collapse Sobot Omnichannel Suite](#) Overall Satisfaction Score 68 Top Industries of Reviewers: Telecommunications 33% Computer Software 33% Capital Markets 17% Banking 17% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 10.0 Meets Requirements Average: 9.3 10.0 Ease of Doing Business With Average: 8.5 10.0 Ease of Setup Average: 9.3 9.9 Quality of Support Average: 9.3 9.9 Ease of Admin Average: 8.4 9.3 [Expand/Collapse Ozonetel](#) #18 [![Ozonetel](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg)](/products/ozonetel/reviews) [Ozonetel](/products/ozonetel/reviews "Ozonetel") 67 [Expand/Collapse Ozonetel](#) Overall Satisfaction Score 67 Top Industries of Reviewers: Hospital & Health Care 36% Financial Services 29% Consumer Services 19% Health, Wellness and Fitness 16% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.4 Meets Requirements Average: 9.3 9.2 Ease of Doing Business With Average: 8.5 9.5 Ease of Setup Average: 9.3 9.5 Quality of Support Average: 9.3 9.1 Ease of Admin Average: 8.4 9.6 [Expand/Collapse Readymode](#) #19 [![Readymode](https://images.g2crowd.com/uploads/product/hd_favicon/bae2e58aacc278fa664a9a0e93842466/readymode.svg)](/products/readymode/reviews) [Readymode](/products/readymode/reviews "Readymode") 67 [Expand/Collapse Readymode](#) Overall Satisfaction Score 67 Top Industries of Reviewers: Real Estate 61% Marketing and Advertising 14% Telecommunications 14% Construction 11% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.7 Meets Requirements Average: 9.3 9.4 Ease of Doing Business With Average: 8.5 10.0 Ease of Setup Average: 9.3 9.0 Quality of Support Average: 9.3 9.1 Ease of Admin Average: 8.4 9.7 [Expand/Collapse Bevatel](#) #20 [![Bevatel](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3c95b333a6e2de5d8383a155f6c8195f/bevatel.png)](/products/bevatel/reviews) [Bevatel](/products/bevatel/reviews "Bevatel") 67 [Expand/Collapse Bevatel](#) Overall Satisfaction Score 67 Top Industries of Reviewers: Marketing and Advertising 40% Hospital & Health Care 20% Accounting 20% Real Estate 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.5 9.2 Meets Requirements Average: 9.3 9.3 Ease of Doing Business With Average: 8.5 9.1 Ease of Setup Average: 9.3 9.1 Quality of Support Average: 9.3 9.4 Ease of Admin Average: 8.4 9.2