Overall Satisfaction Score
96
The Top 20 Call Center Infrastructure (CCI) Software
Check out this list of the top Call Center Infrastructure (CCI) Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
Filters
The next elements are filters and will change the displayed results once they are selected.
The Top 20 Call Center Infrastructure (CCI) Software
Top Industries of Reviewers:
Information Technology and Services
30%
Computer Software
27%
Marketing and Advertising
24%
Financial Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 8.5
9.0
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.3
9.0
Ease of Admin
Average: 8.4
8.9
Overall Satisfaction Score
95
Top Industries of Reviewers:
Computer Software
32%
Information Technology and Services
27%
Financial Services
21%
Consumer Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 8.5
9.1
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.3
8.9
Ease of Admin
Average: 8.4
9.1
Overall Satisfaction Score
95
Top Industries of Reviewers:
Hospital & Health Care
27%
Construction
26%
Insurance
25%
Medical Practice
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 8.5
9.5
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.3
9.4
Ease of Admin
Average: 8.4
9.2
Overall Satisfaction Score
90
Top Industries of Reviewers:
Computer Software
41%
Hospital & Health Care
21%
Information Technology and Services
20%
Insurance
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.9
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 8.5
9.0
Ease of Setup
Average: 9.4
8.7
Quality of Support
Average: 9.3
8.8
Ease of Admin
Average: 8.4
8.7
Overall Satisfaction Score
90
Top Industries of Reviewers:
Retail
38%
Health, Wellness and Fitness
27%
Marketing and Advertising
21%
Law Practice
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.5
0.0
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 8.4
0.0
Overall Satisfaction Score
89
Top Industries of Reviewers:
Consumer Services
38%
Computer Software
24%
Telecommunications
19%
Information Technology and Services
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.5
9.4
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.3
9.1
Ease of Admin
Average: 8.4
9.3
Overall Satisfaction Score
83
Top Industries of Reviewers:
Computer Software
32%
Consulting
28%
Writing and Editing
20%
Information Technology and Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 8.5
9.7
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.3
9.7
Ease of Admin
Average: 8.4
9.6
Overall Satisfaction Score
81
Top Industries of Reviewers:
Information Technology and Services
48%
Information Services
32%
Biotechnology
14%
Internet
5%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 8.5
0.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.3
10.0
Ease of Admin
Average: 8.4
0.0
Overall Satisfaction Score
78
Top Industries of Reviewers:
Consumer Services
29%
Financial Services
26%
Insurance
24%
Information Technology and Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.5
9.2
Ease of Setup
Average: 9.4
8.9
Quality of Support
Average: 9.3
8.8
Ease of Admin
Average: 8.4
8.9
Overall Satisfaction Score
77
Top Industries of Reviewers:
Information Technology and Services
26%
Education Management
26%
Financial Services
26%
Consumer Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 8.5
9.8
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 8.4
9.7
Overall Satisfaction Score
76
Top Industries of Reviewers:
Consumer Services
55%
Telecommunications
19%
Outsourcing/Offshoring
16%
Retail
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.5
9.3
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.3
9.6
Ease of Admin
Average: 8.4
9.5
Overall Satisfaction Score
75
Top Industries of Reviewers:
Computer Software
33%
Accounting
33%
Consumer Services
20%
Architecture & Planning
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.9
Ease of Doing Business With
Average: 8.5
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.3
10.0
Ease of Admin
Average: 8.4
10.0
Overall Satisfaction Score
75
Top Industries of Reviewers:
Computer Software
29%
Oil & Energy
26%
Real Estate
24%
Financial Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 8.5
8.8
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.3
8.9
Ease of Admin
Average: 8.4
8.9
Overall Satisfaction Score
75
Top Industries of Reviewers:
Marketing and Advertising
37%
Financial Services
25%
Real Estate
19%
Computer Software
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 8.5
9.7
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.3
9.2
Ease of Admin
Average: 8.4
9.7
Overall Satisfaction Score
73
Top Industries of Reviewers:
Insurance
45%
Marketing and Advertising
22%
Telecommunications
20%
Computer Software
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.5
9.8
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 8.4
9.8
Overall Satisfaction Score
72
Top Industries of Reviewers:
Financial Services
30%
Information Technology and Services
29%
Consumer Services
21%
Telecommunications
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 8.5
9.4
Ease of Setup
Average: 9.4
9.0
Quality of Support
Average: 9.3
8.8
Ease of Admin
Average: 8.4
9.2
Overall Satisfaction Score
72
Top Industries of Reviewers:
Real Estate
50%
Telecommunications
18%
Insurance
18%
Construction
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.5
9.5
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.3
9.1
Ease of Admin
Average: 8.4
9.6
Overall Satisfaction Score
72
Top Industries of Reviewers:
Computer Software
29%
Non-Profit Organization Management
24%
Information Technology and Services
24%
Retail
24%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.5
9.5
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.3
9.8
Ease of Admin
Average: 8.4
9.3
Overall Satisfaction Score
72
Top Industries of Reviewers:
Marketing and Advertising
36%
Real Estate
27%
Accounting
18%
Hospital & Health Care
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 8.5
9.3
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.3
9.5
Ease of Admin
Average: 8.4
9.3
Overall Satisfaction Score
67
Top Industries of Reviewers:
Computer Software
40%
Capital Markets
20%
Banking
20%
Apparel & Fashion
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 8.5
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.3
9.9
Ease of Admin
Average: 8.4
9.0