Top Free Call Center Infrastructure (CCI) Software

How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

Total Products under this Category: 408

Category Stats (Oct 2026)

  • Average Rating: 4.42/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CTI Connector (+3.71%) - Among all products in this category, CTI Connector recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 41,000+ Authentic Reviews
  • 408+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Call Center Infrastructure (CCI) Software

G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Aircall, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, CloudTalk, Genesys Cloud CX, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=aircall&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=webex-calling)

RingEX

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

Average Rating: 4.2/5.0

Total Reviews: 1,428

How Do G2 Users Rate RingEX?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 9.1/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind RingEX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • Twitter: @RingCentral
    61,963 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Small, 34% Medium

What Do G2 Reviewers Say About RingEX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingEX, making communication and collaboration seamless for their teams.
  • Users value the helpful customer support of RingEX, enhancing the overall experience and usability for everyone.
  • Users find RingEX to be incredibly helpful for maintaining client connections, enhancing reliability and support.
  • Users commend the reliability of RingEX, ensuring consistent connections and high-quality communication experiences.
  • Users appreciate the high-definition voice quality of RingEX, enhancing communication and customer support experiences.
Cons
  • Users find the complex processes in RingEX challenging, particularly when navigating setup and administration aspects.
  • Users often face call issues with RingEX, including inadequate tracking of calls and poor customer support experiences.
  • Users find the customer support challenging, often facing difficulties in communication and unnecessary complications.
  • Users find the difficulties with customer service occasionally complicate resolutions and frustrate the overall experience.
  • Users find the admin config options unintuitive, making tasks like changing voicemail messages and hold music overly complex.

What Are Recent G2 Reviews of RingEX?

What Are G2 Users Discussing About RingEX?

Aircall

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

Average Rating: 4.4/5.0

Total Reviews: 1,630

How Do G2 Users Rate Aircall?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Call Routing: 9.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.9/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Aircall?

  • Seller: Aircall
  • Company Website:
  • Year Founded: 2014
  • HQ Location: New York
  • Twitter: @aircall
    4,964 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    849 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 53% Small, 40% Medium

What Do G2 Reviewers Say About Aircall?

AI-generated summary from verified user reviews

Pros
  • Users find Aircall's ease of use essential for effective communication and seamless workflow integration.
  • Users find Aircall's easy integration with CRM and helpdesk tools enhances communication efficiency and workflow management.
  • Users commend Aircall for its reliability and seamless integration, making customer support efficient and straightforward.
  • Users find Aircall's intuitive design exceptional, facilitating easy setup and enhancing communication for all team members.
  • Users value Aircall for its automatic call recording, enhancing record-keeping and improving communication efficiency.
Cons
  • Users often face connection issues with Aircall, including low call quality and frequent disconnections during calls.
  • Users often face call issues with Aircall, including uneven call distribution and connection problems affecting communication.
  • Users report dialer issues with Aircall, including imbalanced call distribution and glitches affecting call reception and tagging.
  • Users indicate that Aircall lacks text handling and individual voicemail features, impacting communication efficiency and usability.
  • Users experience occasional slow loading issues with Aircall, particularly when syncing call logs and real-time updates.

What Are Recent G2 Reviews of Aircall?

What Are G2 Users Discussing About Aircall?

Nextiva

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

Average Rating: 4.5/5.0

Total Reviews: 3,615

How Do G2 Users Rate Nextiva?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Call Routing: 8.9/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Nextiva?

  • Seller: Nextiva
  • Year Founded: 2008
  • HQ Location: Scottsdale, Arizona
  • Twitter: @Nextiva
    21,295 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,497 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Hospital & Health Care, Insurance
  • Company Size: 77% Small, 22% Medium

What Do G2 Reviewers Say About Nextiva?

AI-generated summary from verified user reviews

Pros
  • Users applaud Nextiva's amazing customer support, highlighting excellent service, knowledge, and ease of access for assistance.
  • Users appreciate the ease of use of Nextiva, highlighting its intuitive interface and simple setup process.
  • Users rave about the exceptional customer service of Nextiva, highlighting its knowledge and support availability.
  • Users commend the easy setup of Nextiva, highlighting a seamless onboarding experience with excellent customer support.
  • Users commend Nextiva's reliability, noting quick customer support and easy, intuitive system integration for seamless communication.
Cons
  • Users find the onboarding complexity of Nextiva frustrating, with slow support and frequent setup issues hindering functionality.
  • Users find the difficult configuration of Nextiva to be clunky and often overwhelming, impacting their initial experience.
  • Users are frustrated with number issues, including delays, limitations on SMS attachments, and cumbersome support processes.
  • Users find the complex processes of Nextiva challenging, particularly in setup and navigation for small businesses.
  • Users find the difficult setup of Nextiva to be clunky and challenging, impacting their overall experience.

What Are Recent G2 Reviews of Nextiva?

What Are G2 Users Discussing About Nextiva?

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CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

Average Rating: 4.4/5.0

Total Reviews: 1,894

How Do G2 Users Rate CloudTalk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Call Routing: 8.5/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind CloudTalk?

  • Seller: CloudTalk
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    231 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About CloudTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CloudTalk, making daily communication efficient and hassle-free.
  • Users appreciate the reliability of CloudTalk, highlighting its clear call quality and seamless performance across devices.
  • Users find CloudTalk's intuitive interface enhances communication efficiency and simplifies contact management effortlessly.
  • Users find CloudTalk's intuitive interface and real-time data tracking extremely beneficial for managing KPIs effectively.
  • Users love the intuitive calling features of CloudTalk, making communication quick, easy, and efficient.
Cons
  • Users experience call issues with CloudTalk, including accessibility challenges and connection problems affecting their efficiency.
  • Users experience connection issues with CloudTalk, including occasional disruptions and limitations in separate countries.
  • Users express dissatisfaction with missing features, like essential call center functions and SMS number search options.
  • Users find that call management issues disrupt seamless communication and hinder efficient client interaction.
  • Users face poor connectivity issues with CloudTalk, making international calls and call management challenging and frustrating.

What Are Recent G2 Reviews of CloudTalk?

What Are G2 Users Discussing About CloudTalk?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,484

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.8/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Genesys Cloud CX, enabling seamless access and improved operational agility.
  • Users value the continuous innovation and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
  • Users value the reliability of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
  • Users value the efficiency of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
  • Users appreciate the intuitive interface of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.
Cons
  • Users note the limited features of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
  • Users find some missing features in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
  • Users find Genesys Cloud CX to have a bit of a complex interface, which can overwhelm new users and hinder navigation.
  • Users are frustrated with inadequate reporting in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
  • Users find the learning curve steep with Genesys Cloud CX, making navigation and feature access challenging initially.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Close

Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity.

Average Rating: 4.7/5.0

Total Reviews: 2,085

G2 Deal: 20% off for new Close customers

Close is the sales engagement CRM designed to help SMBs turn more leads into revenue. G2 users receive a 20%, one-time discount off first billing cycle for new Close customers. Offer expires December 31, 2026.

Offer expires: 31 December 2026

View this exclusive G2 deal

How Do G2 Users Rate Close?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Call Routing: 9.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.1/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Close?

  • Seller: Close
  • Company Website:
  • Year Founded: 2013
  • HQ Location: 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
  • Twitter: @Close
    6,592 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    214 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 77% Small, 20% Medium

What Do G2 Reviewers Say About Close?

AI-generated summary from verified user reviews

Pros
  • Users find Close to be extremely user-friendly, enabling quick access to essential features for efficient business management.
  • Users find Close to be incredibly helpful, especially with its intuitive design and fast customer support.
  • Users appreciate the enhanced communication management features of Close, streamlining client interactions effectively and efficiently.
  • Users love the simplicity and user-friendliness of Close, making customer management and prospect tracking effortless.
  • Users love the intuitive design of Close, finding it user-friendly and efficient for their needs.
Cons
  • Users note the missing features in Close, like mobile app limitations and no WhatsApp integration, affecting usability.
  • Users experience call issues, including unexpected charges and recording failures, which can hinder effective usage.
  • Users find the limited features of Close restrictive, particularly for B2C needs and advanced functionalities.
  • Users find the limited customization of Close frustrating, particularly for tailored reports and advanced dashboards.
  • Users find the learning curve steep, with challenges in merging leads and managing custom reports effectively.

What Are Recent G2 Reviews of Close?

What Are G2 Users Discussing About Close?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.4/5.0

Total Reviews: 290

How Do G2 Users Rate SalesCaptain?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Call Routing: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager, Marketing Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 69% Small, 30% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered.
  • Users value the clear and consistent communication facilitated by SalesCaptain, enhancing the client experience and professionalism.
  • Users appreciate the ease of use of SalesCaptain, enabling organized communication and efficient management of customer interactions.
  • Users appreciate the immediate response capability of SalesCaptain, effectively managing real-time customer interactions without missing opportunities.
  • Users appreciate the clear and consistent communication SalesCaptain provides, enhancing client interactions and trust.
Cons
  • Users note a steep learning curve in mastering SalesCaptain's features and initial setup, requiring time and adjustment.
  • Users find the onboarding and setup time-consuming, especially for larger teams and new users to the platform.
  • Users find the limited reporting in SalesCaptain cumbersome, wishing for better insights and customization options.
  • Users find the limited customization options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow.
  • Users experience a steep learning curve due to the complex setup and advanced configurations required initially.

What Are Recent G2 Reviews of SalesCaptain?

Voiso

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

Average Rating: 4.8/5.0

Total Reviews: 92

How Do G2 Users Rate Voiso?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Voiso?

  • Seller: Voiso
  • HQ Location: Singapore, Singapore
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Data Analyst
  • Top Industries: Information Technology and Services, Information Services
  • Company Size: 96% Medium, 13% Small

What Do G2 Reviewers Say About Voiso?

AI-generated summary from verified user reviews

Pros
  • Users praise Voiso for its reliable call quality, significantly enhancing telemarketing campaigns and international outreach efforts.
  • Users find the ease of use of Voiso's Flow Builder essential for creating call flows without technical skills.
  • Users value the Local Caller ID feature, significantly enhancing callback rates for international telemarketing campaigns.
  • Users value the AI speech analytics in Voiso, enhancing insights and improving overall customer interactions and performance.
  • Users appreciate the AI predictive dialer and speech analytics, enhancing efficiency and providing valuable insights for agents.
Cons
  • Users find the customization and setup processes complex, especially for those with limited technical skills.
  • Users find the inadequate reporting features challenging, particularly with export limitations and complex customization options.
  • Users find the complexity of dashboard customization challenging, especially for less technical users and remote agents.
  • Users find the platform has a lack of intuitiveness in the mobile app, making it challenging for on-the-go agents.
  • Users find the learning curve steep for some features, especially for non-technical staff and new users.

What Are Recent G2 Reviews of Voiso?

NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

How Do G2 Users Rate NICE CXone?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.2/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • Twitter: @NICELtd
    14,655 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of NICE CXone, making it simple for new employees to adapt quickly.
  • Users appreciate the intuitive interface and comprehensive features of NICE CXone, enhancing customer service and usability.
  • Users value the intuitive interface and easy implementation of NICE CXone, enhancing overall efficiency and user experience.
  • Users find the intuitive interface of NICE CXone easy for new employees, enhancing overall customer service effectiveness.
  • Users value the intuitive interface of NICE CXone, enhancing ease of use and quick onboarding for new employees.
Cons
  • Users often face call issues with NICE CXone, experiencing dropped calls and difficulty changing agent status during critical moments.
  • Users experience frequent technical issues with lag, crashes, and outages, disrupting their workflow and impacting performance.
  • Users express frustration with the missing features in NICE CXone, particularly the lack of integrated tools and supervisor mode.
  • Users consistently face poor customer support, especially in accessing billing and getting timely technical assistance.
  • Users experience frustrating delays in information and support response times, impacting overall effectiveness of NICE CXone.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

UJET

UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Average Rating: 4.7/5.0

Total Reviews: 1,101

How Do G2 Users Rate UJET?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Call Routing: 9.6/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.7/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.6/10 (Category avg: 8.8/10)

Who Is the Company Behind UJET?

  • Seller: UJET
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, California
  • Twitter: @UJETcx
    1,542 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    335 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Agent
  • Top Industries: Consumer Services, Telecommunications
  • Company Size: 57% Medium, 34% Large

What Do G2 Reviewers Say About UJET?

AI-generated summary from verified user reviews

Pros
  • Users find UJET incredibly easy to use, enhancing efficiency and simplifying communication with seamless integrations.
  • Users appreciate the seamless integration of UJET, enhancing communication and efficiency in daily tasks.
  • Users love UJET's efficiency, simplifying workflows and enhancing communication, allowing focus on excellent customer service.
  • Users find UJET to be easy to use and convenient, making customer support tasks more efficient and streamlined.
  • Users find UJET to be friendly and easy to use, enhancing communication and efficiency in their daily tasks.
Cons
  • Users find UJET's slow loading times occasionally problematic, particularly during peak hours affecting response efficiency.
  • Users report occasional slow speed issues with UJET, causing frustration during call disconnects despite good connectivity.
  • Users frequently experience technical issues with UJET, including crashes and lag, disrupting their workflow and productivity.
  • Users experience slow performance with UJET, noting occasional lag and latency during calls despite good connectivity.
  • Users find that workflow disruption occurs due to crashes and troubleshooting, impacting productivity during busy periods.

What Are Recent G2 Reviews of UJET?

What Are G2 Users Discussing About UJET?

Maqsam

The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world. Seamlessly integrated into our customer service software, Maqsam’s easy-to-deploy AI agent understands different Arabic dialects, context, and cultural nuances. Supported by a full suite of AI features, and the most accurate Arabic speech-to-text call transcription on the market, Maqsam’s platform empowers agents to respond faster and more naturally, and build upon rich insights from accurate sentiment analysis tools, a live dashboard, and so much more. Maqsam also makes it easy for businesses to grow roots and expand into new regional markets with local numbers, ensuring that every customer feels connected and supported close to home. By combining automation with a deep understanding of language and culture, Maqsam enables businesses to deliver reliable, personal, and around-the-clock support that customers truly connect with. Maqsam is leading the future of Arabic AI with a dedicated research team developing the company's own LLM model, leveraging the latest advancements in AI technology. Maqsam has become a pioneer in accurately transcribing Arabic calls and delivering advanced reports and analytics, making it the top choice for business communication solutions that effectively handle the various complexities of the Arabic language.

Average Rating: 4.7/5.0

Total Reviews: 106

How Do G2 Users Rate Maqsam?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.7/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.5/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Maqsam?

  • Seller: Maqsam
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Al Rabie District, SA
  • Twitter: @MaqsamHQ
    273 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    163 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Maqsam?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Maqsam, enjoying its straightforward implementation and efficiency in daily operations.
  • Users commend Maqsam for its responsive customer support, highlighting the outstanding assistance from the account manager team.
  • Users value the robust reporting capabilities and intuitive calling features of Maqsam, enhancing team efficiency.
  • Users praise Maqsam for its helpful and supportive account manager team, notably enhancing their overall experience.
  • Users value the convenience and reliability of Maqsam's call management features, enhancing their support team’s efficiency.
Cons
  • Users report terrible call quality with frequent disconnections and app bugs, hindering effective communication.
  • Users report poor call quality with Maqsam, highlighting issues like disconnections and unclear voice during calls.
  • Users report significant call quality issues with Maqsam, including unclear voice, drops, and connectivity problems.
  • Users frequently experience connection issues with Maqsam, affecting call quality and overall stability.
  • Users report significant voice quality issues with Maqsam, including clarity and stability problems during calls.

What Are Recent G2 Reviews of Maqsam?

What Are G2 Users Discussing About Maqsam?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,365

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Call Routing: 8.3/10 (Category avg: 8.9/10)
  • Performance Evaluation: 8.4/10 (Category avg: 8.6/10)
  • Call Monitoring: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
  • Users highly value the comprehensive calling features of JustCall, enhancing customer communications and boosting sales efficiency.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.
  • Users often face slow loading issues with JustCall, experiencing significant lag during calls and app performance.

What Are Recent G2 Reviews of JustCall?

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Average Rating: 4.4/5.0

Total Reviews: 83

How Do G2 Users Rate Amazon Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Call Routing: 10.0/10 (Category avg: 8.9/10)
  • Performance Evaluation: 10.0/10 (Category avg: 8.6/10)
  • Call Monitoring: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Amazon Connect?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    147,094 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 30% Large

What Do G2 Reviewers Say About Amazon Connect?

AI-generated summary from verified user reviews

Pros
  • Users find Amazon Connect to be very easy to set up and use, enhancing their remote customer service experience.
  • Users value the efficiency of Amazon Connect, appreciating its easy setup, scalability, and powerful analytics features.
  • Users praise the flexibility and scalability of Amazon Connect, enabling easy customization and integration with AWS services.
  • Users find the easy setup of Amazon Connect particularly beneficial for scaling and customizing their contact solutions.
  • Users love the easy setup and scalability of Amazon Connect, enhancing business operations with powerful features.
Cons
  • Users find the setup and management complex, particularly teams lacking deep AWS expertise, impacting usability.
  • Users find the complex setup and management of Amazon Connect challenging, particularly for teams lacking AWS expertise.
  • Users find the difficult setup of Amazon Connect challenging, particularly if lacking AWS experience.
  • Users report that improvements are needed in Amazon Connect's documentation and integration reliability for smoother functionality.
  • Users find the initial difficulties in setup and management challenging, particularly without prior AWS experience.

What Are Recent G2 Reviews of Amazon Connect?

What Are G2 Users Discussing About Amazon Connect?

CallHippo

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.

Average Rating: 4.4/5.0

Total Reviews: 411

How Do G2 Users Rate CallHippo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Call Routing: 8.8/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind CallHippo?

  • Seller: CallHippo
  • Year Founded: 2016
  • HQ Location: Claymont, Delaware
  • Twitter: @CallHippo
    458 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    104 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 75% Small, 21% Medium

What Do G2 Reviewers Say About CallHippo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use with CallHippo, finding the interface intuitive and easy to navigate.
  • Users commend the reliable call quality of CallHippo, enhancing their communication experience significantly.
  • Users value the reliable call quality of CallHippo, enhancing their communication efficiency and connection with clients.
  • Users love the easy setup of CallHippo, enabling seamless integration and quick adaptation for new employees.
  • Users commend CallHippo's excellent customer support, appreciating prompt responses and helpful assistance for all inquiries.
Cons
  • Users find CallHippo expensive compared to competitors, suggesting a need for more competitive pricing options.
  • Users find CallHippo's pricing to be somewhat high, suggesting a need for more competitive options in the market.
  • Users experience occasional connection issues like call disconnections and minor latency affecting their calling experience.
  • Users experience inconsistent call quality with CallHippo, affected by connection stability and limitations on lower plans.
  • Users face frequent dialer issues with CallHippo, including unresponsive dashboards and repeated login requirements.

What Are Recent G2 Reviews of CallHippo?

What Are G2 Users Discussing About CallHippo?

Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 621

How Do G2 Users Rate Ozonetel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Call Routing: 9.1/10 (Category avg: 8.9/10)
  • Performance Evaluation: 9.2/10 (Category avg: 8.6/10)
  • Call Monitoring: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • Twitter: @Ozonetel
    771 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    368 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's interface highly intuitive, emphasizing its ease of use for managing calls effectively.
  • Users value Ozonetel's dual calling capabilities, enjoying seamless management of inbound and outbound customer interactions.
  • Users find Ozonetel's call management capabilities convenient, efficiently handling both outbound and inbound customer interactions.
  • Users appreciate the smooth call quality of Ozonetel, enhancing their overall communication and efficiency.
  • Users appreciate the excellent customer support provided by Ozonetel, enhancing their overall experience and satisfaction.
Cons
  • Users find call issues frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
  • Users often experience connection issues such as network problems, call drops, and delays affecting their overall experience.
  • Users experience occasional call connectivity issues, including voice problems and delays affecting their overall experience.
  • Users face connectivity issues with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
  • Users often experience technical issues like call drops and delays, affecting the overall customer experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024