# Top Free Call Center Infrastructure (CCI) Software Check out our list of free Call Center Infrastructure (CCI) Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) to ensure you get the right product. ## View Free Call Center Infrastructure (CCI) Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **81** Call Center Infrastructure (CCI) Products Available View all [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) View all [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) ### [Nextiva](https://www.g2.com/products/nextiva/reviews) [By Nextiva](https://www.g2.com/sellers/nextiva) [ (3,569)4.5 out of 5 ](https://www.g2.com/products/nextiva/reviews#reviews "Read Nextiva Reviews") Product Description Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exp **Users:** Owner, Office Manager · **Industries:** Hospital & Health Care, Insurance · **Market Segment:** 77% Small-Business, 21% Mid-Market ![Alex B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex B.") AB As a company managing multiple entities across several states, reliability and scalability were non-negotiable — Nextiva has delivered on both. The...[Read review](https://www.g2.com/products/nextiva/reviews/nextiva-review-12572258) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF The system is easy to use and integrates with Microsoft Teams, making Teams the front-end interface for calling.[Read review](https://www.g2.com/products/nextiva/reviews/nextiva-review-12584196) Year Founded 2008 HQ Location Scottsdale, Arizona Company Website https://www.nextiva.com/ Twitter @Nextiva LinkedIn® Page https://www.linkedin.com/company/459293/ ### [UJET](https://www.g2.com/products/ujet/reviews) [By UJET](https://www.g2.com/sellers/ujet) [ (1,131)4.7 out of 5 ](https://www.g2.com/products/ujet/reviews#reviews "Read UJET Reviews") Product Description UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs **Users:** Customer Service Representative, Agent · **Industries:** Consumer Services, Telecommunications · **Market Segment:** 56% Mid-Market, 34% Enterprise ![Rashad M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rashad M.") RM Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This...[Read review](https://www.g2.com/products/ujet/reviews/ujet-review-8772081) ![Moises A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moises A.") MA The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced...[Read review](https://www.g2.com/products/ujet/reviews/ujet-review-8974648) Year Founded 2015 HQ Location San Francisco, California Company Website https://www.ujet.cx Twitter @UJETcx LinkedIn® Page https://www.linkedin.com/company/18051573/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) [By NiCE](https://www.g2.com/sellers/nice) [ (1,730)4.3 out of 5 ](https://www.g2.com/products/nice-cxone/reviews#reviews "Read NiCE CXone Reviews") Product Description NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu **Users:** Customer Service Representative, Supervisor · **Industries:** Consumer Services, Information Technology and Services · **Market Segment:** 52% Mid-Market, 34% Enterprise SK The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-7830141) VM The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-8021959) Year Founded 1986 HQ Location Hoboken, New Jersey Company Website https://www.nice.com Twitter @NICELtd LinkedIn® Page https://www.linkedin.com/company/nice-systems/ Ownership NASDAQ: NICE ### [Aircall](https://www.g2.com/products/aircall/reviews) [By Aircall](https://www.g2.com/sellers/aircall) [ (1,603)4.4 out of 5 ](https://www.g2.com/products/aircall/reviews#reviews "Read Aircall Reviews") Product Description Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social **Users:** Sales Development Representative, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 53% Small-Business, 40% Mid-Market User SentimentHow are these determined? Users like Aircall's ease of use, clear call quality, seamless CRM integrations, and the ability to assign calls across teams, which enhances productivity and efficiency in their daily workflow. Users reported occasional issues with inconsistent call quality, bugs affecting the app's performance, and challenges with the user interface, which could disrupt the flow of communication and slow down their work processes. Year Founded 2014 HQ Location New York Company Website https://www.aircall.io Twitter @aircall LinkedIn® Page https://www.linkedin.com/company/5013970/ ### [RingEX](https://www.g2.com/products/ringex/reviews) [By RingCentral](https://www.g2.com/sellers/ringcentral) [ (1,386)4.2 out of 5 ](https://www.g2.com/products/ringex/reviews#reviews "Read RingEX Reviews") Product Description WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Desi **Users:** Owner, Office Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Small-Business, 34% Mid-Market ![Verified User in Translation and Localization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Translation and Localization") UT The features that help me communicate with my customers are really helpful and make it easier to stay in touch.[Read review](https://www.g2.com/products/ringex/reviews/ringex-review-12682355) ![Youcef A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Youcef A.") YA What I appreciate most about RingEX is how it seamlessly bridges the gap for international business. It provides a fully functional virtual number...[Read review](https://www.g2.com/products/ringex/reviews/ringex-review-12725076) Year Founded 1999 HQ Location Belmont, CA Company Website https://www.ringcentral.com Twitter @RingCentral LinkedIn® Page https://www.linkedin.com/company/60868/ Ownership NYSE:RNG ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) [By Genesys](https://www.g2.com/sellers/genesys) [ (1,554)4.4 out of 5 ](https://www.g2.com/products/genesys-cloud-cx/reviews#reviews "Read Genesys Cloud CX Reviews") Product Description Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems an **Users:** Manager, Case Advocate · **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 45% Mid-Market, 40% Enterprise User SentimentHow are these determined? Reviewers like the scalability of Genesys Cloud CX, its highly configurable architecture, and its integration capabilities with CRM and Sales force, making it suitable for complex enterprise environments. Reviewers noted that the platform can be complex for new users, has a noticeable learning curve, and can be costly depending on usage, with occasional usability challenges. Year Founded 1990 HQ Location Menlo Park, CA Company Website https://www.genesys.com Twitter @Genesys LinkedIn® Page https://www.linkedin.com/company/601919/ Phone +1 650 466 - 1100 ### [LiveAgent](https://www.g2.com/products/liveagent/reviews) [By QualityUnit](https://www.g2.com/sellers/qualityunit) [ (1,538)4.5 out of 5 ](https://www.g2.com/products/liveagent/reviews#reviews "Read LiveAgent Reviews") Product Description LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte **Users:** CEO, Owner · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 68% Small-Business, 29% Mid-Market User SentimentHow are these determined? Reviewers like the ease of use, straightforward setup, real-time ticket display, affordability, and the ability to efficiently serve customers across all channels from a single center. Users mentioned issues such as being signed out when idle, inability to edit table formatting, difficulty in navigating the platform, disappointing user experience, occasional odd issues, and limitations with the mobile platform integration. Year Founded 2004 HQ Location Bratislava Company Website https://www.qualityunit.com/ Twitter @qualityunit LinkedIn® Page https://www.linkedin.com/company/3516632/ ### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [By CloudTalk](https://www.g2.com/sellers/cloudtalk) [ (1,844)4.4 out of 5 ](https://www.g2.com/products/cloudtalk/reviews#reviews "Read CloudTalk Reviews") Product Description CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, with **Users:** CEO, Account Executive · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 64% Small-Business, 32% Mid-Market ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH It’s been very helpful for contacting people around the world, and I’ve been using it without any issues so far.[Read review](https://www.g2.com/products/cloudtalk/reviews/cloudtalk-review-12845079) ![Tiit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiit M.") TM The biggest win for us has been the international number coverage. We operate in several countries, and CloudTalk has been able to deliver local...[Read review](https://www.g2.com/products/cloudtalk/reviews/cloudtalk-review-12845225) Year Founded 2016 HQ Location New York Company Website https://www.cloudtalk.io LinkedIn® Page https://www.linkedin.com/company/17944841/ ### [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [By Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) [ (5,591)4.5 out of 5 ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews#reviews "Read Automation Anywhere Agentic Process Automation Reviews") Product Description Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end **Users:** RPA Developer, Software Engineer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 59% Enterprise, 23% Mid-Market User SentimentHow are these determined? Reviewers like the product's ability to handle complex, real-world workflows, its user-friendly interface, smooth deployment, and its integration with various tools, which significantly reduces repetitive manual tasks and improves efficiency. Reviewers noted that the product can be complex and hard to manage, especially when setting up advanced workflows or integrations, and it has a learning curve and occasional bugs which can make debugging frustrating. Year Founded 2003 HQ Location San Jose, CA Company Website https://www.AutomationAnywhere.com Twitter @AutomationAnywh LinkedIn® Page https://www.linkedin.com/company/208639/ ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) [By Saas Labs](https://www.g2.com/sellers/saas-labs) [ (2,387)4.3 out of 5 ](https://www.g2.com/products/saas-labs-justcall/reviews#reviews "Read JustCall Reviews") Product Description JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste **Users:** CEO, Account Executive · **Industries:** Computer Software, Financial Services · **Market Segment:** 59% Small-Business, 31% Mid-Market User SentimentHow are these determined? Reviewers appreciate JustCall's seamless integration with CRM systems, its user-friendly interface, and its ability to centralize communication, with features like call recording and analytics adding value by helping teams review interactions and improve performance. Users experienced issues with call quality and connection stability, especially under less than ideal network conditions, and some found the pricing less friendly for smaller teams and the initial setup and configuration with certain CRMs complex. Year Founded 2016 HQ Location Palo Alto, California Company Website https://www.saaslabs.co/ Twitter @saas\_labs LinkedIn® Page https://www.linkedin.com/company/10436435/ ### [Close](https://www.g2.com/products/close/reviews) [By Close](https://www.g2.com/sellers/close) [ (2,045)4.7 out of 5 ](https://www.g2.com/products/close/reviews#reviews "Read Close Reviews") Product Description Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate **Users:** CEO, Founder · **Industries:** Marketing and Advertising, Computer Software · **Market Segment:** 76% Small-Business, 20% Mid-Market User SentimentHow are these determined? Reviewers like the user-friendly interface, the built-in automation tools, the centralized management of leads, and the ability to quickly access contact records and interaction history, which they say enhances their productivity and sales outreach. Reviewers noted occasional service disruptions, limited customization options, high pricing, and lack of direct integration with external lead-generation platforms as drawbacks, which they believe could be improved for a smoother user experience. Year Founded 2013 HQ Location 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States Company Website https://close.com Twitter @Close LinkedIn® Page https://www.linkedin.com/company/2597204/ ### [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) [By Kixie](https://www.g2.com/sellers/kixie) [ (865)4.8 out of 5 ](https://www.g2.com/products/kixie-powercall-sms/reviews#reviews "Read Kixie PowerCall & SMS Reviews") Product Description Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi **Users:** CEO, Account Executive · **Industries:** Financial Services, Marketing and Advertising · **Market Segment:** 83% Small-Business, 16% Mid-Market User SentimentHow are these determined? Reviewers like the ease of use, the ability to reach a large number of prospects, the seamless integration with CRM, the quick setup, the suite of features for effective cold calling, the click-to-call feature, the automatic logging into the CRM, the SMS templates, and the fast customer support. Users experienced inconsistent call quality, glitches when transferring calls, outdated app appearance, small syncing delays with the CRM, creation of a new user on Hubspot with every incoming call, lack of MMS messaging, lack of customization in the reporting dashboard, occasional outages, and confusion with SMS messaging compliance. Year Founded 2013 HQ Location Los Angeles, CA Company Website https://www.kixie.com LinkedIn® Page https://www.linkedin.com/company/3556757/ ### [Ozonetel](https://www.g2.com/products/ozonetel/reviews) [By Ozonetel](https://www.g2.com/sellers/ozonetel) [ (625)4.6 out of 5 ](https://www.g2.com/products/ozonetel/reviews#reviews "Read Ozonetel Reviews") Product Description Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The **Users:** Associate, Assistant Manager · **Industries:** Financial Services, Hospital & Health Care · **Market Segment:** 62% Mid-Market, 28% Small-Business ![Samuel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel A.") SA The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer...[Read review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-9995965) ![Pooja G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pooja G.") PG Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves...[Read review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-10820022) Year Founded 2007 HQ Location San Jose, California Company Website https://www.ozonetel.com Twitter @Ozonetel LinkedIn® Page https://www.linkedin.com/company/668578/ ### [CallHippo](https://www.g2.com/products/callhippo/reviews) [By CallHippo](https://www.g2.com/sellers/callhippo) [ (402)4.5 out of 5 ](https://www.g2.com/products/callhippo/reviews#reviews "Read CallHippo Reviews") Product Description CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an **Users:** CEO, Founder · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 74% Small-Business, 22% Mid-Market MZ Call quality is clear like normal Phone and it does not seem you are using a virtual fone from laptop[Read review](https://www.g2.com/products/callhippo/reviews/callhippo-review-12299138) ![Bethwell M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bethwell M.") BM user-friendly interface, ease of setup, and cost-effectiveness for small businesses[Read review](https://www.g2.com/products/callhippo/reviews/callhippo-review-12458587) Year Founded 2016 HQ Location Claymont, Delaware Company Website https://www.callhippo.com Twitter @CallHippo LinkedIn® Page https://www.linkedin.com/company/13241094/ ### [Aloware](https://www.g2.com/products/aloware/reviews) [By Aloware](https://www.g2.com/sellers/aloware) [ (827)4.1 out of 5 ](https://www.g2.com/products/aloware/reviews#reviews "Read Aloware Reviews") Product Description Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI **Users:** Account Executive, National Account Executive · **Industries:** Computer Software, Marketing and Advertising · **Market Segment:** 51% Small-Business, 48% Mid-Market User SentimentHow are these determined? Users frequently mention the convenience of having calls, texts, and CRM workflows all on the same platform, the ability to record calls for review, and the ease of use and reliability of the interface. Reviewers mentioned issues with system integration, occasional low response rates due to numbers appearing as 'Scam Likely', occasional system freezes, slow loading times, app crashes, and lack of certain features such as email campaigns. Year Founded 2017 HQ Location Los Angeles, California Company Website https://aloware.com Twitter @alowaretalk LinkedIn® Page https://www.linkedin.com/company/18504566/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) - ‹ Prev‹ Prev - 1 - [2](/categories/call-center-infrastructure-cci/free?order=g2_score&page=2#product-list) - [3](/categories/call-center-infrastructure-cci/free?order=g2_score&page=3#product-list) - [4](/categories/call-center-infrastructure-cci/free?order=g2_score&page=4#product-list) - [5](/categories/call-center-infrastructure-cci/free?order=g2_score&page=5#product-list) - [6](/categories/call-center-infrastructure-cci/free?order=g2_score&page=6#product-list) - [Next ›Next ›](/categories/call-center-infrastructure-cci/free?order=g2_score&page=2#product-list)