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Top Free Call Center Infrastructure (CCI) Software

Check out our list of free Call Center Infrastructure (CCI) Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Call Center Infrastructure (CCI) Software to ensure you get the right product.

View Free Call Center Infrastructure (CCI) Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
74 Call Center Infrastructure (CCI) Products Available
View all Call Center Infrastructure (CCI) Software
View all Call Center Infrastructure (CCI) Software
UJET
(1,124)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 57% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Call Routing
    Average: 8.9
    9.6
    Performance Evaluation
    Average: 8.6
    9.6
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rashad M.
    RM
    Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This... Read review
    Moises A.
    MA
    The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJET
    1,338 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    325 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 57% Mid-Market
  • 34% Enterprise
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.6
Call Routing
Average: 8.9
9.6
Performance Evaluation
Average: 8.6
9.6
Call Monitoring
Average: 8.8
Rashad M.
RM
Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This... Read review
Moises A.
MA
The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced... Read review
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJET
1,338 Twitter followers
LinkedIn® Page
www.linkedin.com
325 employees on LinkedIn®
NiCE CXone Mpower
(1,726)4.3 out of 5
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Call Routing
    Average: 8.9
    9.0
    Performance Evaluation
    Average: 8.6
    9.4
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
9.2
Call Routing
Average: 8.9
9.0
Performance Evaluation
Average: 8.6
9.4
Call Monitoring
Average: 8.8
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,678 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE

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Aircall
(1,475)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Aircall
Save to My Lists
Entry Level Price:$30 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

    Users
    • Sales Development Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Small-Business
    • 41% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aircall is a telephony solution that integrates with various CRM tools and offers features such as call logging, historical data, and contact information management.
    • Reviewers like the user-friendly interface, clear audio quality, and seamless integration with platforms like HubSpot, which enhances workflow efficiency and overall productivity.
    • Users mentioned occasional call quality issues and system delays during peak hours, and some found the initial navigation and access to all features challenging, especially for visually impaired users.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aircall features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Call Routing
    Average: 8.9
    8.9
    Performance Evaluation
    Average: 8.6
    9.0
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aircall
    Company Website
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @aircall
    4,974 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    704 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users
  • Sales Development Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Small-Business
  • 41% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aircall is a telephony solution that integrates with various CRM tools and offers features such as call logging, historical data, and contact information management.
  • Reviewers like the user-friendly interface, clear audio quality, and seamless integration with platforms like HubSpot, which enhances workflow efficiency and overall productivity.
  • Users mentioned occasional call quality issues and system delays during peak hours, and some found the initial navigation and access to all features challenging, especially for visually impaired users.
Aircall features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
9.0
Call Routing
Average: 8.9
8.9
Performance Evaluation
Average: 8.6
9.0
Call Monitoring
Average: 8.8
Seller Details
Seller
Aircall
Company Website
Year Founded
2014
HQ Location
New York
Twitter
@aircall
4,974 Twitter followers
LinkedIn® Page
www.linkedin.com
704 employees on LinkedIn®
RingEX
(1,256)4.1 out of 5
Optimized for quick response
10th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

    Users
    • Office Manager
    • Owner
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Small-Business
    • 35% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingEX features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Call Routing
    Average: 8.9
    8.6
    Performance Evaluation
    Average: 8.6
    8.8
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Hospital & Health Care
    AH
    First, EXCELLENT PRODUCT, and FANTASTIC RC ACCOUNT MANAGEMENT TEAM! All products are very easy to use and implementing was pain free! Read review
    Mary C.
    MC
    I appreciate that RingEX is user-friendly, which significantly simplifies my interactions and enhances efficiency when reaching out to multiple... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,337 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,585 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, and SMS, all powered by AI. Designed for organizations that

Users
  • Office Manager
  • Owner
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Small-Business
  • 35% Mid-Market
RingEX features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
9.1
Call Routing
Average: 8.9
8.6
Performance Evaluation
Average: 8.6
8.8
Call Monitoring
Average: 8.8
Verified User in Hospital & Health Care
AH
First, EXCELLENT PRODUCT, and FANTASTIC RC ACCOUNT MANAGEMENT TEAM! All products are very easy to use and implementing was pain free! Read review
Mary C.
MC
I appreciate that RingEX is user-friendly, which significantly simplifies my interactions and enhances efficiency when reaching out to multiple... Read review
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,337 Twitter followers
LinkedIn® Page
www.linkedin.com
6,585 employees on LinkedIn®
Genesys Cloud CX
(1,488)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
    • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
    • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Call Routing
    Average: 8.9
    8.8
    Performance Evaluation
    Average: 8.6
    8.9
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
  • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
  • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Call Routing
Average: 8.9
8.8
Performance Evaluation
Average: 8.6
8.9
Call Monitoring
Average: 8.8
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,339 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
LiveAgent
(1,536)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a comprehensive platform for communication that allows monitoring, control, and implementation of corrective measures, integrating various communication platforms and automating messages.
    • Users like LiveAgent's ability to store unlimited emails, its effective dashboard monitoring, its AI feature for improved responses, and its automatic ticket allocation feature that simplifies customer service.
    • Users reported that the setup can be confusing, the platform requires a good amount of training, detailed report creation can be time-consuming, and the user interface feels somewhat outdated.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Call Routing
    Average: 8.9
    10.0
    Performance Evaluation
    Average: 8.6
    10.0
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a comprehensive platform for communication that allows monitoring, control, and implementation of corrective measures, integrating various communication platforms and automating messages.
  • Users like LiveAgent's ability to store unlimited emails, its effective dashboard monitoring, its AI feature for improved responses, and its automatic ticket allocation feature that simplifies customer service.
  • Users reported that the setup can be confusing, the platform requires a good amount of training, detailed report creation can be time-consuming, and the user interface feels somewhat outdated.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
10.0
Call Routing
Average: 8.9
10.0
Performance Evaluation
Average: 8.6
10.0
Call Monitoring
Average: 8.8
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
485 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Automation Anywhere
(5,546)4.5 out of 5
View top Consulting Services for Automation Anywhere
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end

    Users
    • RPA Developer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 59% Enterprise
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Automation Anywhere is a cloud-based Robotic Process Automation (RPA) solution designed to automate repetitive tasks such as data entry, report generation, and system updates.
    • Reviewers appreciate the platform's user-friendly, intuitive drag-and-drop interface, its ability to integrate with various applications, and its capacity to handle a wide range of tasks, making it accessible even to those with limited coding experience.
    • Reviewers noted that despite its many benefits, Automation Anywhere has a steep learning curve, particularly for beginners, and its customer support response times can be slow, especially when dealing with more complex issues.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Automation Anywhere features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Call Routing
    Average: 8.9
    9.3
    Performance Evaluation
    Average: 8.6
    9.1
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Automation Anywhere
    Company Website
    Year Founded
    2003
    HQ Location
    San Jose, CA
    Twitter
    @AutomationAnywh
    55,377 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,930 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automation Anywhere is the global leader in Agentic Process Automation (APA), transforming how organizations put AI to work. Our platform combines specialized AI agents, generative AI, and end-to-end

Users
  • RPA Developer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 59% Enterprise
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Automation Anywhere is a cloud-based Robotic Process Automation (RPA) solution designed to automate repetitive tasks such as data entry, report generation, and system updates.
  • Reviewers appreciate the platform's user-friendly, intuitive drag-and-drop interface, its ability to integrate with various applications, and its capacity to handle a wide range of tasks, making it accessible even to those with limited coding experience.
  • Reviewers noted that despite its many benefits, Automation Anywhere has a steep learning curve, particularly for beginners, and its customer support response times can be slow, especially when dealing with more complex issues.
Automation Anywhere features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
9.3
Call Routing
Average: 8.9
9.3
Performance Evaluation
Average: 8.6
9.1
Call Monitoring
Average: 8.8
Seller Details
Seller
Automation Anywhere
Company Website
Year Founded
2003
HQ Location
San Jose, CA
Twitter
@AutomationAnywh
55,377 Twitter followers
LinkedIn® Page
www.linkedin.com
2,930 employees on LinkedIn®
JustCall
(2,331)4.3 out of 5
Optimized for quick response
15th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
    • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
    • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Call Routing
    Average: 8.9
    8.4
    Performance Evaluation
    Average: 8.6
    8.5
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
  • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
  • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Call Routing
Average: 8.9
8.4
Performance Evaluation
Average: 8.6
8.5
Call Monitoring
Average: 8.8
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
CloudTalk
(1,624)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Call Routing
    Average: 8.9
    8.7
    Performance Evaluation
    Average: 8.6
    8.8
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • JH
    Customer support has been great, power dialer, CRM integrations, CNAM feature, rotating #'s, reasonable price point - all good. Read review
    Gabriel E.
    GE
    Product delivers on what it promised. Good quality calls Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.5
Call Routing
Average: 8.9
8.7
Performance Evaluation
Average: 8.6
8.8
Call Monitoring
Average: 8.8
JH
Customer support has been great, power dialer, CRM integrations, CNAM feature, rotating #'s, reasonable price point - all good. Read review
Gabriel E.
GE
Product delivers on what it promised. Good quality calls Read review
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
Close
(1,952)4.7 out of 5
Optimized for quick response
7th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Close
Save to My Lists
Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 20% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Close is a CRM tool designed for managing email communication, calling, and lead tracking.
    • Users like the organized system of Close, its user-friendly interface, the ability to send out workflows, and its seamless integration with other apps and AI tools like JetGPT and OpenAI.
    • Users experienced issues with the high price, outdated dark mode, occasional outages, and a lack of customization in the opportunity segment.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Close features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Call Routing
    Average: 8.9
    9.1
    Performance Evaluation
    Average: 8.6
    9.3
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Close
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Close
    6,558 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 77% Small-Business
  • 20% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Close is a CRM tool designed for managing email communication, calling, and lead tracking.
  • Users like the organized system of Close, its user-friendly interface, the ability to send out workflows, and its seamless integration with other apps and AI tools like JetGPT and OpenAI.
  • Users experienced issues with the high price, outdated dark mode, occasional outages, and a lack of customization in the opportunity segment.
Close features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.3
Call Routing
Average: 8.9
9.1
Performance Evaluation
Average: 8.6
9.3
Call Monitoring
Average: 8.8
Seller Details
Seller
Close
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Close
6,558 Twitter followers
LinkedIn® Page
www.linkedin.com
198 employees on LinkedIn®
Kixie PowerCall & SMS
(861)4.8 out of 5
Optimized for quick response
6th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

    Users
    • CEO
    • Account Executive
    Industries
    • Financial Services
    • Marketing and Advertising
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kixie PowerCall & SMS is a dialing tool that integrates with CRM platforms, offering features like local presence dialing, automatic call logging, voicemail drops, and SMS functionality.
    • Reviewers frequently mention the efficiency and user-friendliness of Kixie, highlighting its seamless integration with CRM platforms, time-saving features like automatic call logging and voicemail drops, and the ability to dial multiple numbers at once.
    • Reviewers mentioned occasional technical issues such as glitches, connectivity problems, and difficulties with call transfers, as well as a lack of integration with certain CRM platforms and headsets.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Call Routing
    Average: 8.9
    9.2
    Performance Evaluation
    Average: 8.6
    9.3
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kixie
    Company Website
    Year Founded
    2013
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize effi

Users
  • CEO
  • Account Executive
Industries
  • Financial Services
  • Marketing and Advertising
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kixie PowerCall & SMS is a dialing tool that integrates with CRM platforms, offering features like local presence dialing, automatic call logging, voicemail drops, and SMS functionality.
  • Reviewers frequently mention the efficiency and user-friendliness of Kixie, highlighting its seamless integration with CRM platforms, time-saving features like automatic call logging and voicemail drops, and the ability to dial multiple numbers at once.
  • Reviewers mentioned occasional technical issues such as glitches, connectivity problems, and difficulties with call transfers, as well as a lack of integration with certain CRM platforms and headsets.
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.2
Call Routing
Average: 8.9
9.2
Performance Evaluation
Average: 8.6
9.3
Call Monitoring
Average: 8.8
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
Ozonetel
(617)4.6 out of 5
11th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Call Routing
    Average: 8.9
    9.2
    Performance Evaluation
    Average: 8.6
    9.1
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Samuel A.
    SA
    The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
    Pooja G.
    PG
    Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    791 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Call Routing
Average: 8.9
9.2
Performance Evaluation
Average: 8.6
9.1
Call Monitoring
Average: 8.8
Samuel A.
SA
The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer... Read review
Pooja G.
PG
Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves... Read review
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
791 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
Aloware
(820)4.1 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aloware is a compliant, AI-driven phone system designed to enhance sales conversations by integrating seamlessly with your Customer Relationship Management (CRM) software. This innovative solution emp

    Users
    • Account Executive
    • National Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 51% Small-Business
    • 48% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aloware is a communication management tool that allows businesses to make calls, send text messages, and manage contacts in one platform.
    • Reviewers frequently mention the intuitive user interface, seamless integration with CRM systems, and the ability to listen to calls and get AI-generated summaries as standout features.
    • Users reported issues with the mobile app, occasional system glitches, and difficulties with certain features such as call transfers and notification settings.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aloware features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.7
    Call Routing
    Average: 8.9
    8.0
    Performance Evaluation
    Average: 8.6
    8.3
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aloware
    Company Website
    Year Founded
    2017
    HQ Location
    Los Angeles, California
    Twitter
    @alowaretalk
    404 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aloware is a compliant, AI-driven phone system designed to enhance sales conversations by integrating seamlessly with your Customer Relationship Management (CRM) software. This innovative solution emp

Users
  • Account Executive
  • National Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 51% Small-Business
  • 48% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aloware is a communication management tool that allows businesses to make calls, send text messages, and manage contacts in one platform.
  • Reviewers frequently mention the intuitive user interface, seamless integration with CRM systems, and the ability to listen to calls and get AI-generated summaries as standout features.
  • Users reported issues with the mobile app, occasional system glitches, and difficulties with certain features such as call transfers and notification settings.
Aloware features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
7.7
Call Routing
Average: 8.9
8.0
Performance Evaluation
Average: 8.6
8.3
Call Monitoring
Average: 8.8
Seller Details
Seller
Aloware
Company Website
Year Founded
2017
HQ Location
Los Angeles, California
Twitter
@alowaretalk
404 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
CallHippo
(372)4.5 out of 5
View top Consulting Services for CallHippo
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

    Users
    • CEO
    • Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 74% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CallHippo features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Call Routing
    Average: 8.9
    9.1
    Performance Evaluation
    Average: 8.6
    9.1
    Call Monitoring
    Average: 8.8
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DP
    Integration of each and every CRM and other marketing tools. Call quality is also very good. Ease of use. Cost Effective Calling solution in the... Read review
    VB
    This is by far the best VOIP company out of all the ones I’ve reached out to. First of all, the big ones like Microsoft and Google don’t even... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CallHippo
    Year Founded
    2016
    HQ Location
    Claymont, Delaware
    Twitter
    @CallHippo
    452 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    71 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

Users
  • CEO
  • Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 74% Small-Business
  • 21% Mid-Market
CallHippo features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.7
Call Routing
Average: 8.9
9.1
Performance Evaluation
Average: 8.6
9.1
Call Monitoring
Average: 8.8
DP
Integration of each and every CRM and other marketing tools. Call quality is also very good. Ease of use. Cost Effective Calling solution in the... Read review
VB
This is by far the best VOIP company out of all the ones I’ve reached out to. First of all, the big ones like Microsoft and Google don’t even... Read review
Seller Details
Seller
CallHippo
Year Founded
2016
HQ Location
Claymont, Delaware
Twitter
@CallHippo
452 Twitter followers
LinkedIn® Page
www.linkedin.com
71 employees on LinkedIn®
Dialpad Support
(546)4.4 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 55% Mid-Market
    • 39% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
    • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
    • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Support features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Call Routing
    Average: 8.9
    8.7
    Performance Evaluation
    Average: 8.6
    8.9
    Call Monitoring
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    58 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,450 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 55% Mid-Market
  • 39% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
  • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
  • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
Dialpad Support features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.7
Call Routing
Average: 8.9
8.7
Performance Evaluation
Average: 8.6
8.9
Call Monitoring
Average: 8.8
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
58 Twitter followers
LinkedIn® Page
www.linkedin.com
1,450 employees on LinkedIn®