Best Enterprise Knowledge Base Software

How Many Knowledge Base Software Products Does G2 Track?

Total Products under this Category: 304

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fluid Topics (+0.37%) - Among all products in this category, Fluid Topics recorded the largest rating increase compared to last month

Last updated: October 15, 2026

How Does G2 Rank Knowledge Base Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 103,500+ Authentic Reviews
  • 304+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Knowledge Base Software

G2 Grid® for Knowledge Base Software plotting products by satisfaction and market presence

Highlighted products: Confluence, Slack, Notion, Workvivo, Guru, Yext, SearchUnify, and Bloomfire.

Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-base-software/grids.json?focus%5B%5D=confluence&focus%5B%5D=slack&focus%5B%5D=notion&focus%5B%5D=workvivo&focus%5B%5D=guru&focus%5B%5D=yext&focus%5B%5D=searchunify&focus%5B%5D=bloomfire&segment=enterprise)

Confluence

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward.

Average Rating: 4.1/5.0

Total Reviews: 4,252

How Do G2 Users Rate Confluence?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Quality of Support: 8.1/10 (Category avg: 8.8/10)
  • Other Integrations: 8.5/10 (Category avg: 8.3/10)
  • Ease of Use: 8.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Confluence?

  • Seller: Atlassian
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 34% Large

What Do G2 Reviewers Say About Confluence?

AI-generated summary from verified user reviews

Pros
  • Users value ease of use in Confluence, appreciating its efficient document management and collaboration features.
  • Users highlight the exceptional adaptability and integration of Confluence, enhancing collaboration and facilitating seamless teamwork.
  • Users appreciate the organization and ease of use in Confluence, facilitating smooth documentation and collaboration.
  • Users value the seamless integrations of Confluence, enhancing collaboration and simplifying project management processes.
  • Users value the collaboration efficiency of Confluence, enhancing team alignment and streamlining documentation across departments.
Cons
  • Users find Confluence not intuitive, struggling with slow performance, awkward formatting, and inconsistent search results.
  • Users find that Confluence can be slow and difficult to navigate, especially when dealing with large content volumes.
  • Users face challenges with page management, including slow performance, messy content, and confusing permissions.
  • Users face a steep learning curve with Confluence, finding advanced features and permissions complex and time-consuming to master.
  • Users find the complexity of Confluence challenging, especially regarding permissions, searching, and version control.

What Are Recent G2 Reviews of Confluence?

What Are G2 Users Discussing About Confluence?

Slack

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Average Rating: 4.5/5.0

Total Reviews: 37,975

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How Do G2 Users Rate Slack?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Other Integrations: 8.6/10 (Category avg: 8.3/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Slack?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 41% Small, 41% Medium

What Do G2 Reviewers Say About Slack?

AI-generated summary from verified user reviews

Pros
  • Users find Slack to be extremely easy to use, facilitating seamless collaboration and integration across teams.
  • Users love the effective team collaboration in Slack, finding huddles and organized channels enhance communication and task management.
  • Users love Slack for its efficient communication, enabling quick responses and seamless team collaboration across time zones.
  • Users love the seamless integrations of Slack, enhancing collaboration and automating tasks effortlessly across the platform.
  • Users appreciate the ease of coordination and integrations in Slack, enhancing team communication and productivity.
Cons
  • Users often face notification issues in Slack, causing missed messages and overwhelming alerts from multiple channels.
  • Users find the missing features in Slack lead to confusion and difficulty in organizing channels efficiently.
  • Users are frustrated by Slack's limited message history and lack of intuitive organization for shared assets.
  • Users find the overwhelming experience of constant alerts and message volume to be stressful and distracting.
  • Users find the overwhelming number of channels and limited message history challenging for project tracking and communication.

What Are Recent G2 Reviews of Slack?

What Are G2 Users Discussing About Slack?

Notion

Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work.

Average Rating: 4.6/5.0

Total Reviews: 12,542

How Do G2 Users Rate Notion?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Quality of Support: 8.4/10 (Category avg: 8.8/10)
  • Other Integrations: 7.8/10 (Category avg: 8.3/10)
  • Ease of Use: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Notion?

  • Seller: Notion
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, California
  • Twitter: @NotionHQ
    518,653 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,360 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Student
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 24% Medium

What Do G2 Reviewers Say About Notion?

AI-generated summary from verified user reviews

Pros
  • Users find Notion's ease of use incredibly helpful, appreciating its intuitive design and straightforward collaboration features.
  • Users love Notion’s flexible organization features, making it easy to manage projects, notes, and collaborate effectively.
  • Users love the integrated AI features of Notion, enhancing productivity and simplifying content management effortlessly.
  • Users find Notion extremely useful for managing tasks, enhancing collaboration, and streamlining documentation processes effectively.
  • Users love how Notion offers powerful organization features that greatly enhance productivity and streamline workflow management.
Cons
  • Users find the learning curve steep in Notion, leading to frustration with editing and organization.
  • Users find Notion's limited features frustrating, noting a lack of depth and missing functionalities like recording and free templates.
  • Users find the learning difficulty creates navigation challenges, making formatting and advanced features less intuitive.
  • Users note several missing features in Notion, which hinder optimization and streamline their workflow effectively.
  • Users express frustration with usage limitations in Notion, highlighting challenges in setup, organization, and document drafting.

What Are Recent G2 Reviews of Notion?

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Guru

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.

Average Rating: 4.7/5.0

Total Reviews: 2,273

How Do G2 Users Rate Guru?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Quality of Support: 9.4/10 (Category avg: 8.8/10)
  • Other Integrations: 9.0/10 (Category avg: 8.3/10)
  • Ease of Use: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Guru?

  • Seller: Guru
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Philadelphia, PA
  • Twitter: @Guru_HQ
    4,242 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,705 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 29% Large

What Do G2 Reviewers Say About Guru?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Guru, finding it simple to get answers through AI and keywords.
  • Users value Guru's quick, reliable answers and seamless integration into workflows, enhancing productivity and reducing confusion.
  • Users value the comprehensive information offered by Guru, enhancing knowledge management and team efficiency.
  • Users appreciate the easy access provided by Guru, seamlessly integrating into daily workflows without disrupting tasks.
  • Users value Guru for its accurate and reliable information that enhances workflow efficiency during live interactions.
Cons
  • Users experience search functionality issues with Guru, including slow results and ineffective keyword recognition.
  • Users experience inefficient search when managing extensive content, making it challenging to find relevant information quickly.
  • Users experience search functionality issues, with slow results and ineffective keyword recognition affecting their efficiency.
  • Users find the inefficient searching in Guru frustrating, as it often results in generic answers for technical queries.
  • Users often face organizational challenges with Guru, especially in managing large collections and slow search results.

What Are Recent G2 Reviews of Guru?

What Are G2 Users Discussing About Guru?

Workvivo

Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications.

Average Rating: 4.8/5.0

Total Reviews: 2,647

How Do G2 Users Rate Workvivo?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Quality of Support: 9.5/10 (Category avg: 8.8/10)
  • Other Integrations: 10.0/10 (Category avg: 8.3/10)
  • Ease of Use: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Workvivo?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: SPS Associate, Software Engineer
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 57% Large, 29% Medium

What Do G2 Reviewers Say About Workvivo?

AI-generated summary from verified user reviews

Pros
  • Users find Workvivo's intuitive interface easy to use, enhancing engagement and fostering a vibrant workplace culture.
  • Users value the engaging environment of Workvivo, fostering personal connections and enhancing teamwork through shared experiences.
  • Users appreciate the employee engagement fostered by Workvivo, enhancing connections through shared achievements and personal stories.
  • Users value the effective communication of Workvivo, fostering unity and engagement within teams, especially remote employees.
  • Users value the peer recognition feature of Workvivo, enhancing connections and celebrating both professional and personal achievements.
Cons
  • Users experience slow loading times, with mobile apps hanging and impacting overall platform usability.
  • Users experience a lack of notifications, finding the system inconsistent and missing important alerts for relevant updates.
  • Users are frustrated by notification issues that overwhelm important updates and lack departmental filtering options.
  • Users find the user interface not friendly, citing frustrations with the feed and lack of visibility in likes.
  • Users struggle with excessive notifications, often missing important updates and finding it hard to stay informed.

What Are Recent G2 Reviews of Workvivo?

What Are G2 Users Discussing About Workvivo?

Yext

Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains.

Average Rating: 4.4/5.0

Total Reviews: 1,091

How Do G2 Users Rate Yext?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Quality of Support: 8.5/10 (Category avg: 8.8/10)
  • Other Integrations: 8.1/10 (Category avg: 8.3/10)
  • Ease of Use: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Yext?

  • Seller: Yext
  • Company Website:
  • Year Founded: 2006
  • HQ Location: New York
  • Twitter: @yext
    21,811 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,427 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Digital Marketing Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 37% Large, 30% Medium

What Do G2 Reviewers Say About Yext?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Yext, appreciating its organized interface and helpful customer service.
  • Users find Yext to be incredibly helpful for maintaining consistency and quickly managing online business information.
  • Users value the centralized management of Yext, making it effortless to maintain accurate business information across platforms.
  • Users commend the helpful customer support of Yext, always providing quick solutions and guidance for inquiries.
  • Users love Yext for its ease of use, quick updates, and streamlined management of online business information.
Cons
  • Users find Yext to have a complex usability that necessitates a challenging learning curve and can be frustrating.
  • Users find the learning curve challenging, yet appreciate helpful support and documentation for assistance.
  • Users experience a difficult learning curve with Yext, finding navigation and edits challenging and sometimes unclear.
  • Users find difficult navigation in Yext, especially with complex filters and editing that can frustrate first-time users.
  • Users feel the limited features of Yext hinder customization and can complicate the user experience for newcomers.

What Are Recent G2 Reviews of Yext?

What Are G2 Users Discussing About Yext?

SearchUnify

SearchUnify is an enterprise Agentic AI platform purpose-built to transform customer support through autonomous, intelligent, and insight-driven operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the Contextual Relevance Engine (SCORE) framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across every stage of the support lifecycle. SearchUnify’s core product suite addresses every dimension of modern support. Cognitive Search delivers AI-powered, contextually relevant search across fragmented knowledge sources, ensuring users find precise answers instantly. SearchUnifyGPT™ delivers instant, cited generative AI answers across every support touchpoint, transforming self-service into a resolution engine. Virtual Assistant (SUVA) brings conversational intelligence to self-service, resolving multi-turn queries autonomously without compromising the user experience. Knowbler streamlines knowledge creation and management, enabling teams to capture, structure, and surface the right knowledge at the right time. Agent Helper empowers support agents with real-time AI assistance by surfacing relevant answers and next-best-action recommendations during case resolution. The Agentic AI Suite extends automation with a network of purpose-built AI agents operating across the support lifecycle. The AI Support Agent enables end-to-end case resolution during self-service. The AI SupportPlus Agent scans CRM tickets to autonomously resolve known issues through clarification loops, ensuring a context-rich handoff for more complex cases. The AI Classification Agent ensures accurate, real-time case tagging and routing. The AI Escalation Manager proactively predicts and mitigates customer frustration. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent functions as an autonomous L2 engineer, reasoning through and resolving complex, multi-step technical workflows. The AI Agent Partner acts as a co-pilot for support teams, providing contextual, in-the-moment guidance, while the AI Case Quality Auditor evaluates 100% of closed cases to drive continuous service improvement. Built for flexibility and trust, the platform supports a Bring Your Own LLM (BYOLLM) model and leverages the Model Context Protocol (MCP) to securely connect AI systems with enterprise tools. A robust governance layer enforces real-time policy guardrails and data security. With deep integrations across leading CRMs and support platforms, SearchUnify fits seamlessly into existing ecosystems, driving higher CSAT, reduced case volumes, faster resolutions, and scalable support operations for modern enterprises.

Average Rating: 4.5/5.0

Total Reviews: 119

How Do G2 Users Rate SearchUnify?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.5/10 (Category avg: 8.8/10)
  • Other Integrations: 8.3/10 (Category avg: 8.3/10)
  • Ease of Use: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind SearchUnify?

  • Seller: Grazitti Interactive
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Panchkula, IN
  • Twitter: @Grazitti
    3,572 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,446 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 46% Large

What Do G2 Reviewers Say About SearchUnify?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless unified search experience of SearchUnify, making information easily accessible across platforms.
  • Users commend SearchUnify's exceptional customer support, noting their responsiveness and commitment to meeting unique needs effectively.
  • Users appreciate the exceptional results from SearchUnify, experiencing improved search capabilities and valuable analytics insights.
  • Users value the helpful support team of SearchUnify, enhancing collaboration and addressing unique needs effectively.
  • Users appreciate the ease of use of SearchUnify, benefiting from seamless integrations and responsive support.
Cons
  • Users find the search functionality lacking, wishing for better accuracy, image recognition, and alternative suggestions.
  • Users find the learning difficulty challenging due to needing training and adapting to new features.
  • Users feel there is room for improvement in analytics features, as data management can be overwhelming and cumbersome.
  • Users note the required expertise for SearchUnify is significant, complicating implementation and extending ramp-up time.
  • Users feel the understanding issues with search result rankings can hinder effective use of SearchUnify.

What Are Recent G2 Reviews of SearchUnify?

What Are G2 Users Discussing About SearchUnify?

Bloomfire

Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowering users to access, manage, and collaborate on knowledge efficiently and effectively. Bloomfire’s AI-powered search and content authoring transform how teams interact with data and ensure that organizational assets and critical information are easily accessible and actionable. Bloomfire supports enterprise companies in scaling their knowledge management programs across teams, departments, and org-wide deployments and serves businesses across all industries – including healthcare, finance, government, manufacturing, and retail. With a focus on operational excellence, Bloomfire is an established, trusted partner to Fortune 500 companies and other industry leaders. The AI-driven platform delivers nearly 2 million answers each month, emphasizing its value and credibility. Key functionality includes: · AI-Powered Enterprise Search: Get direct, trusted answers from Ask AI and find relevant documents and articles across all your integrated platforms with intuitive search. ·AI-Powered Authoring Tools: Advanced authoring tools streamline knowledge creation and ensure your content fits the unique needs of your business. Use generative AI to create and refine insights from your original work, ensuring all published information is high quality and optimized for search. · Scalable Architecture & Award-Winning Implementation: With flexible structure and navigation components like communities, groups, and boards, Bloomfire is designed to grow with your organization, offering a seamless integration and implementation process.

Average Rating: 4.6/5.0

Total Reviews: 502

How Do G2 Users Rate Bloomfire?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Quality of Support: 9.2/10 (Category avg: 8.8/10)
  • Other Integrations: 8.3/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Bloomfire?

  • Seller: Bloomfire
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Austin, TX
  • Twitter: @Bloomfire
    6,350 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    84 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Medium, 30% Large

What Do G2 Reviewers Say About Bloomfire?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Bloomfire, enjoying intuitive interfaces and efficient knowledge sharing across teams.
  • Users love the AI-powered search functionality in Bloomfire, making information access quick, accurate, and effortless.
  • Users love the easy access to information and intuitive interface of Bloomfire, enhancing their daily productivity.
  • Users value the efficient search functionality of Bloomfire, enabling easy access to relevant information for effective collaboration.
  • Users love the AI-powered search in Bloomfire, making knowledge access fast and effective across departments.
Cons
  • Users often face inefficient search, leading to disappointment as it hinders their overall experience with Bloomfire.
  • Users experience inefficient search functionality, often feeling frustrated by inaccurate results that hinder their ability to find insights.
  • Users desire more customization options in Bloomfire, particularly for search filters and branding flexibility.
  • Users find the limited reporting capabilities of Bloomfire restrictive, often requiring external tools for deeper insights.
  • Users experience search limitations with Bloomfire, wishing for more accuracy and direct answers to specific inquiries.

What Are Recent G2 Reviews of Bloomfire?

What Are G2 Users Discussing About Bloomfire?

ClickUp

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.

Average Rating: 4.6/5.0

Total Reviews: 14,179

How Do G2 Users Rate ClickUp?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Other Integrations: 8.4/10 (Category avg: 8.3/10)
  • Ease of Use: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind ClickUp?

  • Seller: ClickUp
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Diego, California
  • Twitter: @clickup
    69,539 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,082 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Project Manager
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 77% Small, 19% Medium

What Do G2 Reviewers Say About ClickUp?

AI-generated summary from verified user reviews

Pros
  • Users find ClickUp to be incredibly easy and simple to use, streamlining tasks and enhancing productivity effortlessly.
  • Users value the flexibility in task management, enabling customized workflows for personal, team, and project tasks.
  • Users appreciate the abundance of features in ClickUp, making task management seamless and efficient.
  • Users appreciate ClickUp for its streamlined management tasks, enabling better organization and efficiency in project handling.
  • Users appreciate ClickUp for its streamlined organization, making team management and project tracking efficient and effortless.
Cons
  • Users find the missing features in ClickUp frustrating, particularly the lack of basic tools like subfolders.
  • Users experience a learning curve with ClickUp, finding the plethora of features daunting at first.
  • Users note limited features in ClickUp, with missing basic options and a complex setup process hindering ease of use.
  • Users find ClickUp not intuitive, feeling overwhelmed by its many features and struggling with initial setup and performance.
  • Users experience slow loading times in ClickUp, which affects their productivity when managing multiple tasks and fields.

What Are Recent G2 Reviews of ClickUp?

What Are G2 Users Discussing About ClickUp?

IT Glue

IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins

Average Rating: 4.6/5.0

Total Reviews: 721

How Do G2 Users Rate IT Glue?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Other Integrations: 8.4/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind IT Glue?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • Twitter: @KaseyaCorp
    17,411 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 71% Small, 25% Medium

What Do G2 Reviewers Say About IT Glue?

AI-generated summary from verified user reviews

Pros
  • Users find IT Glue's ease of use remarkable, appreciating the intuitive control panel and invaluable search functions.
  • Users value the flexibility and ease of use of IT Glue for managing passwords and documents effectively.
  • Users value the seamless integration of IT Glue, enhancing efficiency by eliminating the need to switch between screens.
  • Users value the effective organization of assets and passwords in IT Glue, enhancing productivity and access control.
  • Users value the easy integrations of IT Glue, streamlining workflows by consolidating information from multiple platforms.
Cons
  • Users experience slow performance with IT Glue, particularly when loading large client data sets and using the mobile app.
  • Users find the missing features in IT Glue limiting, particularly regarding sections, search capabilities, and mobile functionality.
  • Users find the search functionality lacking, with issues in speed, accuracy, and limited keyword searching capabilities.
  • Users find IT Glue's interface could be complex and confusing, making it difficult for new users to navigate effectively.
  • Users feel that IT Glue's search limitations hinder efficiency, particularly with inconsistent performance and slow loading times.

What Are Recent G2 Reviews of IT Glue?

What Are G2 Users Discussing About IT Glue?

livepro Knowledge Management

livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time. livepro acts as a single source of truth, supporting teams with real-time access to accurate knowledge, reducing Average Handling Time (AHT), streamlining onboarding and training, improving compliance, and enhancing customer satisfaction. With robust governance tools and enterprise-grade auditing features, livepro also ensures that knowledge remains controlled, consistent, and compliant across every channel. As the only knowledge management solution with COPC Inc. approved technology provider status, livepro sets the global standard for operational excellence in customer service and support.

Average Rating: 4.8/5.0

Total Reviews: 167

How Do G2 Users Rate livepro Knowledge Management?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Quality of Support: 9.7/10 (Category avg: 8.8/10)
  • Ease of Use: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind livepro Knowledge Management?

  • Seller: livepro
  • Company Website:
  • Year Founded: 2001
  • HQ Location: North Sydney, NSW
  • Twitter: @liveprosoftware
    100 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Knowledge Specialist
  • Top Industries: Government Administration, Insurance
  • Company Size: 46% Medium, 21% Large

What Do G2 Reviewers Say About livepro Knowledge Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and easy-to-use layout of livepro Knowledge Management, enhancing efficiency and accuracy in information retrieval.
  • Users appreciate the user-friendly interface of livepro Knowledge Management, enhancing ease of use and information retrieval.
  • Users appreciate the user-friendly interface of livepro Knowledge Management, making it easy to manage complex processes effectively.
  • Users appreciate the intuitive search function of Livepro, enhancing efficiency and improving customer service experience significantly.
  • Users appreciate the user-friendly interface of livepro Knowledge Management, making complex processes easier to manage.
Cons
  • Users find the inefficient search capabilities a barrier to quickly locating specific information in livepro Knowledge Management.
  • Users find the inefficient search function hampers their ability to quickly locate specific information and articles.
  • Users note that improvement is needed in AI accuracy and article editing processes, highlighting training gaps.
  • Users experience poor search functionality, leading to difficulty in finding specific information efficiently.
  • Users find the ineffective search functionality cumbersome, reporting slow loading and overwhelming results for specific queries.

What Are Recent G2 Reviews of livepro Knowledge Management?

What Are G2 Users Discussing About livepro Knowledge Management?

Helpjuice

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing.

Average Rating: 4.7/5.0

Total Reviews: 382

How Do G2 Users Rate Helpjuice?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Quality of Support: 9.5/10 (Category avg: 8.8/10)
  • Other Integrations: 7.8/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Helpjuice?

  • Seller: Helpjuice
  • Year Founded: 2011
  • HQ Location: Miami, FL
  • Twitter: @HelpJuice
    769 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 40% Small

What Do G2 Reviewers Say About Helpjuice?

AI-generated summary from verified user reviews

Pros
  • Users find Helpjuice's ease of use exceptional, facilitating quick setup and efficient management of knowledge bases.
  • Users highlight the helpful customer support of Helpjuice, significantly enhancing their knowledge base experience and efficiency.
  • Users praise the exceptional customer support from Helpjuice, highlighting their proactive assistance and helpful resources.
  • Users appreciate the intuitive interface and robust features of Helpjuice, enhancing efficiency and content management.
  • Users enjoy the customization options of Helpjuice, enhancing the usability and organization of their knowledge base.
Cons
  • Users feel limited by restricted customization options, often requiring expert help for changes and facing unclear pricing.
  • Users find editing difficulties due to the outdated design and bugs when handling long articles and file uploads.
  • Users face formatting issues that complicate documentation usage and hinder their overall experience with Helpjuice.
  • Users note the limitations of AI in Helpjuice, expressing a desire for more functionality beyond basic search.
  • Users find the learning curve steep, struggling with navigation and the interface's organizational structure.

What Are Recent G2 Reviews of Helpjuice?

What Are G2 Users Discussing About Helpjuice?

KnowledgeOwl

KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams. What We Do: Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization. Core Capabilities: Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform. AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them. Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website. Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement. Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy. Who Uses KnowledgeOwl? Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease! The KnowledgeOwl Difference We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple. Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization. Results You'll See: Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using. Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up!

Average Rating: 4.6/5.0

Total Reviews: 139

How Do G2 Users Rate KnowledgeOwl?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Quality of Support: 9.8/10 (Category avg: 8.8/10)
  • Other Integrations: 8.4/10 (Category avg: 8.3/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind KnowledgeOwl?

Who Uses This Product?

  • Who Uses This: Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 31% Small

What Do G2 Reviewers Say About KnowledgeOwl?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of KnowledgeOwl, allowing for smooth integration and quick setup without technical help.
  • Users highlight the exceptional customer support from KnowledgeOwl, always responsive and ready to assist with solutions.
  • Users appreciate the robust and user-friendly features of KnowledgeOwl, enhancing knowledge management with excellent support.
  • Users find KnowledgeOwl's exceptional customer service and intuitive interface immensely helpful for article writing and support.
  • Users find the easy setup of KnowledgeOwl essential for smooth integration and quick onboarding for new authors.
Cons
  • Users find limited functionality in KnowledgeOwl, particularly regarding reporting options and integration with support systems.
  • Users experience a learning curve with the WYSIWYG editor, requiring adjustment for those familiar with traditional tools.
  • Users feel the reporting lacks flexibility, requiring more customization options for better insights on user interactions.
  • Users note limited options like missing features and workarounds for essentials like multilingual support and image enlargement.
  • Users notice limited reporting capabilities in KnowledgeOwl, but recent improvements are encouraging for better functionality.

What Are Recent G2 Reviews of KnowledgeOwl?

Stack Internal

Stack Internal is the enterprise knowledge intelligence layer that ingests, validates, and delivers trusted knowledge into the tools and workflows technologists rely on every day. Built for modern engineering teams, Stack Internal combines human insight and AI automation to keep enterprise knowledge accurate, accessible, and in flow—so answers surface where work happens and copilots perform with reliability. Unlike static wikis or generic AI assistants, Stack Internal creates a secure, continuously learning ecosystem that reduces cognitive load, strengthens compliance, and accelerates enterprise modernization.

Average Rating: 4.5/5.0

Total Reviews: 783

How Do G2 Users Rate Stack Internal?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Other Integrations: 7.9/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Stack Internal?

  • Seller: Stack Overflow
  • Company Website:
  • Year Founded: 2008
  • HQ Location: New York
  • Twitter: @StackOverflow
    256,176 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    610 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Software Developer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 38% Small

What Do G2 Reviewers Say About Stack Internal?

AI-generated summary from verified user reviews

Pros
  • Users find Stack Internal to be easy to use, enabling swift problem-solving and knowledge sharing within teams.
  • Users value the knowledge sharing in Stack Internal, enhancing collaboration and accelerating team learning effectively.
  • Users value the massive community of Stack Internal, finding extensive knowledge and reliable solutions for coding challenges.
  • Users value the centralized knowledge sharing in Stack Internal, enhancing collaboration and efficiency within teams.
  • Users value the team collaboration of Stack Internal, enhancing knowledge sharing and speeding up onboarding processes.
Cons
  • Users express frustration with the inefficient search functionality, finding it difficult to locate specific questions or outdated answers.
  • Users find irrelevant content frustrating, as outdated solutions can mislead and complicate finding accurate information.
  • Users struggle with inadequate search functionality, finding it hard to locate questions and manage notifications effectively.
  • Users find the learning curve steep, making adoption among teams challenging and overwhelming for newcomers.
  • Users face search limitations that hinder finding relevant information, especially with varying terminology and notification overload.

What Are Recent G2 Reviews of Stack Internal?

What Are G2 Users Discussing About Stack Internal?

Spekit

Spekit® is an AI-first revenue enablement platform for high-growth, mid-market and enterprise B2B revenue teams. Built on a governed content management and learning system powered by an AI-first GTM Knowledge Engine, Spekit delivers Enablement in the Flow of Work® by bringing content, coaching, learning, and next best actions in the moment of need, inside Salesforce, Gong, Claude, Gmail, Slack and any other tool. AI Sidekick, the AI sales coach, works alongside reps in Salesforce, Gmail, Outlook, Gong, LinkedIn, Slack, Claude, and any browser-based tool — surfacing answers, content, and coaching, then helping reps act on them in real time: drafting messages, creating deal rooms, and moving deals forward without leaving their workflow. Unified Deal Context brings together signals from CRM, call intelligence, and email, so every recommendation is specific to the deal. Enablement and product marketing teams work in Spekit Hub, the production side of the platform and home of the GTM Knowledge Engine. Teams create rep-ready content natively with AI Content Builder or sync existing assets from Google Drive, Notion, SharePoint, and Confluence. Governance runs at creation, with Spekit surfacing overlapping content the moment someone starts writing, so a second source of truth never gets published, and content nested inside other content updates everywhere it appears the instant the source changes. Version control, decay detection, and role-based permissioning keep the rest accurate without manual curation. Because the same living content powers guidance, training, and answers, teams get content management, learning management, knowledge management, and digital adoption capabilities from one system rather than four. Spekit's Learning module combines Learning Paths, Topics, and AI Roleplays into programs which are structured training for new hire onboarding, product launches, methodology rollouts, and tool adoption. Learning Paths are assignable by team or automatically to new hires, support due dates and reminders, and target specific applications so learning is delivered in the flow of work®. AI-powered Deal Rooms create personalized digital sales rooms and buyer experiences grounded in approved content and deal context. Content adapts automatically to the buyer's persona and signals from calls and CRM so every room is built around that specific deal. Spekit’s AI Content Builder helps reps generate decks, business cases, mutual action plans, and next steps on the spot grounded in governed content and deal context all packaged into one branded space for the buyer to navigate. They can also generate Deal Rooms or push content from any LLM using Spekit’s MCP. Because rooms draw from the same governed knowledge engine as AI Sidekick and Learning, every asset is current and permission-aware — content updates propagate automatically into every active room, so reps never share outdated material. Buyer engagement signals show reps exactly when and how a buyer interacts with the room — which assets they opened, how long they spent, who's engaging. Deal Rooms can be mapped to a Slack channel to get those buyer engagement signals as real-time notifications. Leaders can see engagement across every open deal, and analytics tie directly to deal and pipeline outcomes.

Average Rating: 4.7/5.0

Total Reviews: 300

How Do G2 Users Rate Spekit?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Quality of Support: 9.4/10 (Category avg: 8.8/10)
  • Other Integrations: 8.8/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Spekit?

  • Seller: Spekit Inc.
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Denver, Colorado
  • Twitter: @spekitapp
    1,169 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Account Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 68% Medium, 21% Large

What Do G2 Reviewers Say About Spekit?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Spekit, finding its interface simple and seamless for efficient navigation.
  • Users appreciate the ease of use and streamlined training with Spekit, enhancing onboarding and coaching effectiveness.
  • Users value the seamless integrations of Spekit, enhancing training and onboarding across various business tools.
  • Users appreciate the intuitive navigation of Spekit, allowing for quick access to training materials within their workflow.
  • Users appreciate the time-saving features of Spekit, allowing for immediate access to training and information during work.
Cons
  • Users experience navigation difficulties with Spekit, often leading to frustration and inefficiency in finding relevant information.
  • Users experience inefficient search functionality in Spekit, often struggling to find specific information quickly.
  • Users face a learning curve with Spekit due to initial setup and understanding its extensive functionalities.
  • Users often face inadequate search functionality, making it difficult to find specific items within Spekit.
  • Users find missing features in Spekit, noting limitations in analytics, migration, and customizations that hinder usability.

What Are Recent G2 Reviews of Spekit?

What Are G2 Users Discussing About Spekit?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated