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Shelf

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140 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.7
Serving customers since
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Shelf Reviews

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Profile Name
Star Rating
119
20
1
0
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Liza Marie  A.
LA
Liza Marie A.
Customer Service Representative at Afni, Inc.
10/18/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Keeps Everything Organized, But Search Could Be Smoother

What I like best about Shelf is that it has all the info and processes in one place. Super easy to find what I need without digging through a bunch of stuff. It saves time and keeps things organized.
Nicholas C.
NC
Nicholas C.
05/01/2025
Validated Reviewer
Verified Current User
Review source: Organic

Solid Knowledge Management System that Delivers what it Promises

Shelf makes managing your company knowledge easy. It help your optimize your knowledge for use with AI chat bots. Without Shelf, it would be impossible to ensure that our AI Chatbot delivers the right answers to our internal and external customers.
Sean G.
SG
Sean G.
Director of Contact Center & Underwriting Operations at Universal Property & Casualty Insurance Company
07/16/2024
Validated Reviewer
Verified Current User
Review source: Organic

Knowledge Retrieval and Management as it should be

Integration with our contact center solution was seamless and easy. The Search Copilot feature has significantly reduced time spent by our agents looking for answers. The Content Intelligence feature has benefited content adminstrators and knowledge seekers alike, in ensuring the information retrieved is relevant and accurate.

About

Contact

HQ Location:
Stamford, CT

Social

@shelf_io

What is Shelf?

Shelf is a knowledge management platform designed to help organizations streamline their information sharing and improve team collaboration. It offers tools for content organization, search, and retrieval, enabling users to easily access and manage their knowledge resources. By integrating with various applications and providing a user-friendly interface, Shelf aims to enhance productivity and ensure that teams have the right information at their fingertips. For more information, visit their website at https://shelf.io.

Details

Website
shelf.io