# Serviceware Knowledge Reviews **Vendor:** SERVICEWARE SE **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 27 ## About Serviceware Knowledge SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be. ## Serviceware Knowledge Reviews ### 1. Sabio - Easiest knowledge management software **Rating:** 4.5/5.0 stars **Reviewed by:** Edwin V. | Web Development Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Serviceware Knowledge?** It has a very high performance search engine . I can search almost anything easily using sabio **What do you dislike about Serviceware Knowledge?** The extension needs to be added to use Sabio integrator. **Recommendations to others considering Serviceware Knowledge:** Yes highly recommended **What problems is Serviceware Knowledge solving and how is that benefiting you?** The user friendly knowledge tree structures my knowledge visually and allows to store store content ### 2. A simple way to share knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Anja B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2019 **What do you like best about Serviceware Knowledge?** SABIO is a simple and fast way to disseminate new knowledge and retrieve old knowledge. SABIO is intuitive to use - for both users and editors. With SABIO, knowledge can be made available quickly and easily - for both employees and customers. SABIO is constantly being further developed and new features are added. Whether you have technical or technical questions - the SABIO team is always available to help you. **What do you dislike about Serviceware Knowledge?** SABIO itself is almost perfect - the acceptance of the employees in our company still has to be improved. The expansion of SABIO across various departments, so that the knowledge of the entire company is maintained and disseminated through SABIO, is sometimes laborious and lengthy. But this is not due to SABIO. Unfortunately, SABIO does not offer Gamification yet. **What problems is Serviceware Knowledge solving and how is that benefiting you?** Knowledge is maintained in one place and every employee receives the knowledge he or she needs for his or her work. The knowledge is always kept up to date, which increases the employee's confidence in being able to provide the right information. With SABIO, knowledge is simply made available across departments and the rate of queries is reduced. Our customer service staff uses SABIO to advise customers and can be sure that they will always be provided with the best possible answers. ### 3. For us, SABIO is one of the tools that will be opened first after booting the computer **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah R. | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Serviceware Knowledge?** We have collected our knowledge in one place in a structured way and thus have the opportunity to act in a networked, transparent, autonomous, fast and flexible manner in customer service. The system is simple and intuitive to use and has therefore quickly established itself in everyday working life. Our employees are satisfied with SABIO. On top, the support by SABIO is great! **What do you dislike about Serviceware Knowledge?** Redundant content is often discovered late and accidentally. Especially with our large group of editors, this happens sometimes. **What problems is Serviceware Knowledge solving and how is that benefiting you?** Since the introduction of SABIO, we have been managing knowledge _together_ in customer service, giving our editors a new level of responsibility. Thanks to SABIO, employees can quickly look up content and respond better to customer inquiries. ### 4. Simple, Accessible and Efficient Knowledge Management **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna F. | Project Management, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Serviceware Knowledge?** Sabio is a great way to manage information or knowledge throughout our company. It offers various ways in which to adjust structures and accesses according to each department's needs. The main (tree) structure, if well built, grants an intuitive approach to searching and finding the information users need for their daily work. Validities of texts and news messages help authors to maintain knowledge and keep information up to date. Training of new users and authors is, thanks to sabio's easy accessibility and intuitive use, a quick and easy process. In addition to this, sabio offers a great and caring customer service which solves almost any problem pretty quickly. **What do you dislike about Serviceware Knowledge?** There are only very few things I dislike about sabio, as I think the working of it depends strongly on how you build your structure and how you maintain its content. However, depending on your tastes and needs you might find the text editor a bit underequipped (its completely enough for us though and prevents authors from being all too creative with their texts). The worst thing which could be mentioned in this context is probably be this: message priority low. **What problems is Serviceware Knowledge solving and how is that benefiting you?** We have achieved that all of our employees get the information they need according to their field of work. All of our employees are on the same level of information which the can pass on unanimously to our customers. We can guarantee the accurateness of the provided knowledge through the validity system that allows us to check texts regularly. The tree structure and various filters help our employees to find information quickly and intuitively. ### 5. A clever knowledge management **Rating:** 5.0/5.0 stars **Reviewed by:** Mircea M. | Operations and Training & Quality Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2019 **What do you like best about Serviceware Knowledge?** - smart, young and dynamic team - rapid system implementation - SABIO offers a solution to almost any business problem in terms of knowledge management **What do you dislike about Serviceware Knowledge?** Currently, we have no dislikes about the system. **What problems is Serviceware Knowledge solving and how is that benefiting you?** Our internal knowledge database was built with SABIO. The benefits range from obtaining rapid information in customer service, city centers, sales department, layout department, quality assurance (with more departments to follow), increasing productivity, to a help service offered to our customers on the web page. ### 6. Excellent Knowledge-Management-Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolai H. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Serviceware Knowledge?** With SABIO we can spread our knowledge to all our employees and customers - easy, fast, reliable and intuitive! **What do you dislike about Serviceware Knowledge?** Limited options for individual structure & branding. **What problems is Serviceware Knowledge solving and how is that benefiting you?** With SABIO we are able to standardize our knowledge-, process- and contact-management which simplifies professionalizes the internal and external communication. ### 7. Great knowledge management and perfect service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2019 **What do you like best about Serviceware Knowledge?** As mentioned in the title, Sabio offers a great and simple knowledgemanagement. Even better, however, is the service. No matter which employee, everyone takes care of the customer. **What do you dislike about Serviceware Knowledge?** Sometimes a response just takes a bit longer. But this not really a problem. **What problems is Serviceware Knowledge solving and how is that benefiting you?** Sabio has been very supportive in purchasing and implementing their cloud services. I hope that we can handle our customer requests much more efficiently and with more quality. ### 8. Easy to use and great support during customer lifecycle **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Serviceware Knowledge?** It was always a pleasure to work with the guys from SABIO. At first, the software itself is really easy to use with minimum to no training effort for end users. The integration possibilities are outstanding so we could integrate SABIO into all of our systems. **What do you dislike about Serviceware Knowledge?** Sometimes we missed the feature and release communication. **Recommendations to others considering Serviceware Knowledge:** It's really easy to start with the Online Trial, I think for 30 days. The application is instantly set up so you can directly start using it. We always asked for help from SABIO's consulting dept. The helped us a lot especially for defining the knowledge tree, how to write articles and to integrate SABIO in our website and applications. To be honest it's not really cheap but those guys ensure your project success. **What problems is Serviceware Knowledge solving and how is that benefiting you?** With SABIO we have realized one single source of truth for all our knowledge within consumer services. We have reduced handling times up to 30%. By building up a self service portal with SABIO (we have integrated SABIO into our website) we increased customer satisfaction by 15% and realized a contact deflection of about 20% ### 9. A perfect way to knowledgemanagement **Rating:** 5.0/5.0 stars **Reviewed by:** Heike B. | head of department training, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Serviceware Knowledge?** the easy Usability, the good search, the simplicity to create Knowledge **What do you dislike about Serviceware Knowledge?** Nothing, it is a perfect solution for us **What problems is Serviceware Knowledge solving and how is that benefiting you?** to make a large amount of knowledge and business processes available very quickly for a large number of employees and service Providers. And we realized that together we could manage our knowledge ### 10. Very good customer focused service with high professionalism **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Serviceware Knowledge?** I like most the very open and direct communication from sales & marketing responsible up to managing director and the solution and customer focused work. **What do you dislike about Serviceware Knowledge?** That not all vendors act like SABIO company does. **What problems is Serviceware Knowledge solving and how is that benefiting you?** It is the basis to structure the important knowledge topics and make it one source of the distributed knowledge. The quality in the customer contact process was improved with SABIO. ### 11. simple, effective, and good value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Serviceware Knowledge?** Reliability of the system, easy usability, logical application, good collaboration with product management **What do you dislike about Serviceware Knowledge?** Support only accessible digitally, therefore sometimes exchange about feature requests is difficult **What problems is Serviceware Knowledge solving and how is that benefiting you?** Process security is enormously strengthened, incorrect processing is minimized or eliminated, always up-to-date information is accessible, users quickly arrive at a correct and targeted search result due to the good search functionalities. ### 12. On Point Knowledge Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Serviceware Knowledge?** Powerful Database and Search Engine, Navigation works like a Mind-Map and allows very intuitive UX out of the box **What do you dislike about Serviceware Knowledge?** It is an specific Software for Knowlege Management, less possibilities for visuals, banners etc. **What problems is Serviceware Knowledge solving and how is that benefiting you?** Realtime Support for multiple Channels from a Central Knowledge Source ### 13. SABIO 5 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Serviceware Knowledge?** - very nice and competent staff - an attempt is made to quickly offer a solution **What do you dislike about Serviceware Knowledge?** - Adaptation requests are noted, but they are not implemented or it takes a very long time. **What problems is Serviceware Knowledge solving and how is that benefiting you?** - Knowledge management for our employees and agents ### 14. More efficiency in Support with a greate knowledge base **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2019 **What do you like best about Serviceware Knowledge?** - easy to use (good usability) Nearly everyone can use it with a short introduction. - great and fast support - fast disturbance information **What do you dislike about Serviceware Knowledge?** We are missing some features and more detailed Release information. **What problems is Serviceware Knowledge solving and how is that benefiting you?** We solving to share knowledge within the support. We use it to share in general information. ### 15. Excellent knowledge management solution with great usability **Rating:** 5.0/5.0 stars **Reviewed by:** Sascha R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2018 **What do you like best about Serviceware Knowledge?** Two aspect make SABIO an outstanding knowledge management solution. First, its superior user interface and its self learning search mechanism allows new users with minimum effort to use SABIO. Second, its smooth integration with numerous standard applications, like Salesforce and Zendesk, minimize IT effort. **What do you dislike about Serviceware Knowledge?** The setting up of rights and roles during was more time consuming than expected. **What problems is Serviceware Knowledge solving and how is that benefiting you?** We used SABIO during a large and complex software development project with several internal and external teams as the central knowledge management solution. In the beginning we used a Wiki-based solution but quickly reached its limitations. With SABIO we saved time & effort sharing everything from market insights, user stories to tweaks for technical issues with our tool chain. ### 16. Sabio helpes us and our teams to work more efficient and deliver better quality **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin S. | Leiter Operations / Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about Serviceware Knowledge?** Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. **What do you dislike about Serviceware Knowledge?** There are all features you need for smart and easy knowledge management, and even many we do not use in our business; still we would love to have even more tools and features for the "bling" effect (so more marketing things). **Recommendations to others considering Serviceware Knowledge:** Implementation ist fast and easy and still you should allocate ressources regarding management level and time to this project - the m,ore you invest in the setup the more you will benefit afterwards **What problems is Serviceware Knowledge solving and how is that benefiting you?** Faster training times due to better self learning of our employees, raised quality as information is provided in time in the same way to every one ### 17. Very flexible and uptodate solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Jens K. | CEO, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2018 **What do you like best about Serviceware Knowledge?** The possibility to integrate are almost endless, so you can include it in your companies infrastructure very easyly. **What do you dislike about Serviceware Knowledge?** As with most KMS you still have to keep your data up to date with human power. A bit more automatization on that side would make it flawless as it can get. **Recommendations to others considering Serviceware Knowledge:** give it a try! **What problems is Serviceware Knowledge solving and how is that benefiting you?** knowledge management process support ### 18. The easy way of charing knowladge **Rating:** 5.0/5.0 stars **Reviewed by:** Michael Andreas M. | Leiter Service Management und Chatlab, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2017 **What do you like best about Serviceware Knowledge?** First of all, that it is increase the speed of spreading our knowledge to our agents in our daily business. The good and personally support. The efficency of the setup workshop. SABIO makes training of new Chat-Experts so much easier. **What do you dislike about Serviceware Knowledge?** current you can't costumize seperate views of the bulletin board in SABIO. This might be an issue, if you use SABIO with externel service providers. Solution will come with a future update. **What problems is Serviceware Knowledge solving and how is that benefiting you?** a consistent struktur of knowledge data base for the company; increase of efficiency and speed up response time ### 19. SABIO - best platform for complex customer service units **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2018 **What do you like best about Serviceware Knowledge?** SABIO is the perfect knowledge management solution. The interface offers many connection possibilities. The self-learning and easy-to-use search mechanism allows all users to use SABIO with minimal effort. **What do you dislike about Serviceware Knowledge?** We have been using SABIO for a year and we are very satisfied. The long implementation process and the excellent consulting allowed us a perfect start with high quality content. **Recommendations to others considering Serviceware Knowledge:** The consulting is perfect and stands by each question. **What problems is Serviceware Knowledge solving and how is that benefiting you?** SABIO as the only source of knowledge offered us the opportunity to easily integrate and administer FAQs in the self-service of the app and on the web. ### 20. Customizable and comfortable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2018 **What do you like best about Serviceware Knowledge?** It has a satisfying look & feel for the users It is easy to adapt and implement It is easy to train to the users There is excellent consulting **What do you dislike about Serviceware Knowledge?** nothing big so far; setting up rights and roles and also editor functionalities could be slightly improved to meet all user expectations for perfect satisfaction **What problems is Serviceware Knowledge solving and how is that benefiting you?** Saving time & effort with introducing the SABIO knowledgement management and process support to a big Customer Service Unit on complex product support requirements ### 21. Looking for the best knowledge managemet? You find it... **Rating:** 5.0/5.0 stars **Reviewed by:** Lukas R. | Innovationsmanagement, Wholesale, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2017 **What do you like best about Serviceware Knowledge?** It´s easy. It´s clear. It´s everthing you need if you are looking for a Knowledge Management for your Customer Service or other Team. **What do you dislike about Serviceware Knowledge?** I only dislike that we didn´t use Sabio earlier. **What problems is Serviceware Knowledge solving and how is that benefiting you?** Knowledge Management for the complete Customer Service, transfering Data to internal Tickets with individuell links, actually Building a Connection to our Ticket Tool and in the future to SAP an our App (FAQ´s) ### 22. Happy agents and satisfied customers ... **Rating:** 5.0/5.0 stars **Reviewed by:** Ingo S. | Managing Partner, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about Serviceware Knowledge?** easy to implement and good value for Money easy to use for CS representatives good support for publishing processes possible to integrate the Google search application Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database) **What do you dislike about Serviceware Knowledge?** collaboration functions could be more elaborated copy&paste from existing documents **What problems is Serviceware Knowledge solving and how is that benefiting you?** Transformation during a helpdesk outsourcing project was made easy and very successful because of the great knowledge support by Sabio we got the process time down by integrating Sabio with the ticketing System - this also led to a higher customer satisfaction ### 23. easy / clean tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ulf K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2018 **What do you like best about Serviceware Knowledge?** easy and clean user interface / great support and team **What do you dislike about Serviceware Knowledge?** maybe more features than we need and for a focused solution **What problems is Serviceware Knowledge solving and how is that benefiting you?** knowledgemanagement ### 24. Revolutionary platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Serviceware Knowledge?** The platform is straightforward and rather simple to use. Took me only a few hours to learn all there was to know about it **What do you dislike about Serviceware Knowledge?** It could use more updates. Some of the features seem outdated **Recommendations to others considering Serviceware Knowledge:** Take part in their meet ups. They are very useful and a good way to learn quickly the platform and implement some of the more difficult tools **What problems is Serviceware Knowledge solving and how is that benefiting you?** Simplifying the art of coding ### 25. SABIO is easy to implement and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Matias M. | Managing Partner, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2017 **What do you like best about Serviceware Knowledge?** End users are usually very satisfied with “look and feel” and search results – so adaption is easy. Implementing style guide and using SABIO as the key knowledge repository for agents as well as self service works very well. **What do you dislike about Serviceware Knowledge?** Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care. **What problems is Serviceware Knowledge solving and how is that benefiting you?** We improved the first time resolution rate within the contact center as well as enhancing the quality of answers by levelling them on a higher level. ### 26. Easy to integrate and good care during the implementation phase **Rating:** 5.0/5.0 stars **Reviewed by:** Anne S. | Head of Training &Quality, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2017 **What do you like best about Serviceware Knowledge?** easy to use, no big trainingsessions needed to understand how to use it. easy to fill with knowledge, structure logical and comprehensible. **What do you dislike about Serviceware Knowledge?** Not all typefaces are available, only the standard versions **What problems is Serviceware Knowledge solving and how is that benefiting you?** CSA finds the information he needs exactly at a specific time. Call and document handling time has decreased ### 27. SABIO - deep knowledge and outstanding customer focus **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2018 **What do you like best about Serviceware Knowledge?** Cloud based architecture, customer focus, expert knowledge, price **What do you dislike about Serviceware Knowledge?** nothing big so far, they could provide a better roadmap inside maybe **What problems is Serviceware Knowledge solving and how is that benefiting you?** Providing and outstanding customer service. ## Serviceware Knowledge Discussions - [How much does SABIO cost?](https://www.g2.com/discussions/pricing-a412f427-9a41-440c-a3ed-5488fcbfb575) - 1 upvote - [Is it mobile friendly?](https://www.g2.com/discussions/mobile-19091c35-b7cb-46a7-83bb-8de8a14fea13) - 1 upvote - [What kind of functions does SABIO have?](https://www.g2.com/discussions/features-c3d1f092-f3ba-4205-859a-8dd50b653f34) - 1 upvote - [Can SABIO be customized?](https://www.g2.com/discussions/customization-33bd6f6d-9e67-46a5-a481-0e2e50f7b459) - 1 upvote - [What does SABIO integrate with?](https://www.g2.com/discussions/integration-d86e5b0a-376b-47a1-bc90-83025991e6b3) - 1 upvote - [View Serviceware Knowledge pricing details and edition comparison](https://www.g2.com/products/serviceware-se-serviceware-knowledge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+03%3A15%3A20+-0500&secure%5Bsession_id%5D=0d8ba95a-ad44-4c3d-86a5-bcbc64971eb5&secure%5Btoken%5D=815e580c94262e578c79161f6e0a25d3a78d25d178811429a90ce386ff611d05&format=llm_user) ## Serviceware Knowledge Features **Administration** - Database Management - Data Workflows **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top Serviceware Knowledge Alternatives - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,230 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,254 reviews) - [Bloomfire](https://www.g2.com/products/bloomfire/reviews) - 4.6/5.0 (500 reviews)