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Serviceware Knowledge Reviews & Product Details

SaaS-based Serviceware Knowledge gets the most out of your organization’s knowledge because it’s easy to use, deploy and administer. Serviceware Knowledge wraps a beautiful interface around a fully-featured solution — with CRM and ticketing app integrations and an API. Find out how powerful easy can be.

Seller

SERVICEWARE SE

Languages Supported

Czech, German, English, Finnish, French, Italian, Dutch, Polish, Romanian, Russian, Spanish, Swedish

Product Description

Overview by

Sarah Ruckaberle (Performance Marketing Manager bei SERVICEWARE SE)

Pricing

Pricing provided by Serviceware Knowledge.

Serviceware Knowledge Team Edition

$8.00

Serviceware Knowledge Business Edition

$12.00

View More Pricing Information

Top-Rated Alternatives

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Serviceware Knowledge Media

Serviceware Knowledge Demo - FAQ Knowledge tree

Navigate easily through context-driven knowledge trees.

Serviceware Knowledge Demo - Search function

Search and find things easy with knowledge management including pdf or office documents.

Serviceware Knowledge Demo - Editorial flow in Serviceware Knowledge

Editing, saving, and commenting as you know from other applications. AI-based duplicate detection prevents you from creating similar articles.

Serviceware Knowledge Demo - Push Notifications

Keep your team members up to date by sending push notifications in case of new or updated knowledge articles.

Serviceware Knowledge Demo - File Management

Manage any files directly in Serviceware Knowledge (SABIO) with complete access and validity management.

Serviceware Knowledge Reviews (27)

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Edwin V.

Web Development Intern

Small-Business (50 or fewer emp.)

5/20/2022

"Sabio - Easiest knowledge management software"

4.5/5

What do you like best about Serviceware Knowledge?

It has a very high performance search engine . I can search almost anything easily using sabio Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

The extension needs to be added to use Sabio integrator. Review collected by and hosted on G2.com.

Anja B.

Mid-Market (51-1000 emp.)

12/10/2019

"A simple way to share knowledge"

5/5

What do you like best about Serviceware Knowledge?

SABIO is a simple and fast way to disseminate new knowledge and retrieve old knowledge.

SABIO is intuitive to use - for both users and editors.

With SABIO, knowledge can be made available quickly and easily - for both employees and customers.

SABIO is constantly being further developed and new features are added.

Whether you have technical or technical questions - the SABIO team is always available to help you. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

SABIO itself is almost perfect - the acceptance of the employees in our company still has to be improved.

The expansion of SABIO across various departments, so that the knowledge of the entire company is maintained and disseminated through SABIO, is sometimes laborious and lengthy.

But this is not due to SABIO.

Unfortunately, SABIO does not offer Gamification yet. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

Knowledge is maintained in one place and every employee receives the knowledge he or she needs for his or her work.

The knowledge is always kept up to date, which increases the employee's confidence in being able to provide the right information.

With SABIO, knowledge is simply made available across departments and the rate of queries is reduced.

Our customer service staff uses SABIO to advise customers and can be sure that they will always be provided with the best possible answers. Review collected by and hosted on G2.com.

Sarah R.

Enterprise (> 1000 emp.)

12/11/2019

"For us, SABIO is one of the tools that will be opened first after booting the computer"

5/5

What do you like best about Serviceware Knowledge?

We have collected our knowledge in one place in a structured way and thus have the opportunity to act in a networked, transparent, autonomous, fast and flexible manner in customer service. The system is simple and intuitive to use and has therefore quickly established itself in everyday working life. Our employees are satisfied with SABIO.

On top, the support by SABIO is great! Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Redundant content is often discovered late and accidentally. Especially with our large group of editors, this happens sometimes. Review collected by and hosted on G2.com.

Johanna F.

Project Management

Mid-Market (51-1000 emp.)

5/16/2019

"Simple, Accessible and Efficient Knowledge Management"

5/5

What do you like best about Serviceware Knowledge?

Sabio is a great way to manage information or knowledge throughout our company. It offers various ways in which to adjust structures and accesses according to each department's needs.

The main (tree) structure, if well built, grants an intuitive approach to searching and finding the information users need for their daily work. Validities of texts and news messages help authors to maintain knowledge and keep information up to date. Training of new users and authors is, thanks to sabio's easy accessibility and intuitive use, a quick and easy process.

In addition to this, sabio offers a great and caring customer service which solves almost any problem pretty quickly. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

There are only very few things I dislike about sabio, as I think the working of it depends strongly on how you build your structure and how you maintain its content.

However, depending on your tastes and needs you might find the text editor a bit underequipped (its completely enough for us though and prevents authors from being all too creative with their texts).

The worst thing which could be mentioned in this context is probably be this: message priority low. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

We have achieved that all of our employees get the information they need according to their field of work.

All of our employees are on the same level of information which the can pass on unanimously to our customers.

We can guarantee the accurateness of the provided knowledge through the validity system that allows us to check texts regularly.

The tree structure and various filters help our employees to find information quickly and intuitively. Review collected by and hosted on G2.com.

Mircea M.

Operations and Training & Quality Team Lead

Mid-Market (51-1000 emp.)

12/10/2019

"A clever knowledge management"

5/5

What do you like best about Serviceware Knowledge?

- smart, young and dynamic team

- rapid system implementation

- SABIO offers a solution to almost any business problem in terms of knowledge management Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Currently, we have no dislikes about the system. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

Our internal knowledge database was built with SABIO. The benefits range from obtaining rapid information in customer service, city centers, sales department, layout department, quality assurance (with more departments to follow), increasing productivity, to a help service offered to our customers on the web page. Review collected by and hosted on G2.com.

Nicolai H.

Mid-Market (51-1000 emp.)

12/6/2019

"Excellent Knowledge-Management-Solution"

5/5

What do you like best about Serviceware Knowledge?

With SABIO we can spread our knowledge to all our employees and customers - easy, fast, reliable and intuitive! Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Limited options for individual structure & branding. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/9/2019

"Great knowledge management and perfect service"

5/5

What do you like best about Serviceware Knowledge?

As mentioned in the title, Sabio offers a great and simple knowledgemanagement. Even better, however, is the service. No matter which employee, everyone takes care of the customer. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Sometimes a response just takes a bit longer. But this not really a problem. Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

3/7/2019

"Easy to use and great support during customer lifecycle"

5/5

What do you like best about Serviceware Knowledge?

It was always a pleasure to work with the guys from SABIO. At first, the software itself is really easy to use with minimum to no training effort for end users. The integration possibilities are outstanding so we could integrate SABIO into all of our systems. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Sometimes we missed the feature and release communication. Review collected by and hosted on G2.com.

Recommendations to others considering Serviceware Knowledge:

It's really easy to start with the Online Trial, I think for 30 days. The application is instantly set up so you can directly start using it. We always asked for help from SABIO's consulting dept. The helped us a lot especially for defining the knowledge tree, how to write articles and to integrate SABIO in our website and applications.

To be honest it's not really cheap but those guys ensure your project success. Review collected by and hosted on G2.com.

What problems is Serviceware Knowledge solving and how is that benefiting you?

With SABIO we have realized one single source of truth for all our knowledge within consumer services. We have reduced handling times up to 30%.

By building up a self service portal with SABIO (we have integrated SABIO into our website) we increased customer satisfaction by 15% and realized a contact deflection of about 20% Review collected by and hosted on G2.com.

Heike B.

head of department training

Enterprise (> 1000 emp.)

5/22/2019

"A perfect way to knowledgemanagement"

5/5

What do you like best about Serviceware Knowledge?

the easy Usability, the good search, the simplicity to create Knowledge Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

Nothing, it is a perfect solution for us Review collected by and hosted on G2.com.

Verified User in Utilities

Enterprise (> 1000 emp.)

3/4/2019

"Very good customer focused service with high professionalism "

5/5

What do you like best about Serviceware Knowledge?

I like most the very open and direct communication from sales & marketing responsible up to managing director and the solution and customer focused work. Review collected by and hosted on G2.com.

What do you dislike about Serviceware Knowledge?

That not all vendors act like SABIO company does. Review collected by and hosted on G2.com.