Overall Satisfaction Score
98
The Top 20 Knowledge Base Software
Check out this list of the top Knowledge Base Software products based on user satisfaction. A product's
satisfaction score is calculated by a
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that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
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The Top 20 Knowledge Base Software
Top Industries of Reviewers:
Computer Software
39%
Information Technology and Services
31%
Marketing and Advertising
17%
Financial Services
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.5
Meets Requirements
Average: 9.3
8.9
Ease of Doing Business With
Average: 9.6
9.0
Ease of Setup
Average: 9.2
8.4
Quality of Support
Average: 9.5
8.6
Ease of Admin
Average: 9.4
8.6
Overall Satisfaction Score
91
Top Industries of Reviewers:
Information Technology and Services
39%
Computer Software
38%
Marketing and Advertising
12%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.6
9.4
Ease of Setup
Average: 9.2
9.5
Quality of Support
Average: 9.5
9.2
Ease of Admin
Average: 9.4
9.4
Overall Satisfaction Score
83
Top Industries of Reviewers:
Information Technology and Services
69%
Computer & Network Security
25%
Computer Networking
4%
Consulting
2%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.6
9.3
Ease of Setup
Average: 9.2
9.0
Quality of Support
Average: 9.5
9.1
Ease of Admin
Average: 9.4
9.4
Overall Satisfaction Score
82
Top Industries of Reviewers:
Computer Software
57%
Information Technology and Services
27%
Telecommunications
10%
Hospital & Health Care
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.6
9.5
Ease of Setup
Average: 9.2
9.3
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.4
9.3
Overall Satisfaction Score
78
Top Industries of Reviewers:
Computer Software
40%
Information Technology and Services
37%
Internet
12%
Financial Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.9
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.6
9.0
Ease of Setup
Average: 9.2
9.1
Quality of Support
Average: 9.5
8.8
Ease of Admin
Average: 9.4
8.8
Overall Satisfaction Score
76
Top Industries of Reviewers:
Marketing and Advertising
41%
Computer Software
24%
Information Technology and Services
23%
Management Consulting
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
8.7
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.6
9.1
Ease of Setup
Average: 9.2
8.4
Quality of Support
Average: 9.5
8.9
Ease of Admin
Average: 9.4
8.7
Overall Satisfaction Score
75
Top Industries of Reviewers:
Computer Software
39%
Information Technology and Services
29%
Internet
16%
Consumer Services
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.6
9.6
Ease of Setup
Average: 9.2
9.4
Quality of Support
Average: 9.5
9.0
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
74
Top Industries of Reviewers:
Information Technology and Services
66%
Computer & Network Security
30%
Computer Networking
3%
Consulting
2%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.6
9.6
Ease of Setup
Average: 9.2
9.0
Quality of Support
Average: 9.5
9.4
Ease of Admin
Average: 9.4
9.3
Overall Satisfaction Score
71
Top Industries of Reviewers:
Marketing and Advertising
59%
Internet
18%
Management Consulting
12%
Financial Services
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.3
9.8
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.2
9.7
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.4
9.7
Overall Satisfaction Score
71
Top Industries of Reviewers:
Marketing and Advertising
54%
Computer Software
20%
Financial Services
15%
Information Technology and Services
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.7
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.6
9.6
Ease of Setup
Average: 9.2
9.6
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.4
9.4
Overall Satisfaction Score
70
Top Industries of Reviewers:
Computer Software
49%
Information Technology and Services
25%
Education Management
13%
Internet
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.2
9.4
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
69
Top Industries of Reviewers:
Non-Profit Organization Management
29%
Computer Software
28%
Information Technology and Services
26%
Telecommunications
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.2
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.6
9.8
Ease of Setup
Average: 9.2
9.2
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.4
9.3
Overall Satisfaction Score
68
Top Industries of Reviewers:
Computer Software
73%
Financial Services
12%
Banking
8%
Internet
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.6
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.2
9.8
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.4
9.7
Overall Satisfaction Score
67
Top Industries of Reviewers:
Computer Software
42%
Information Technology and Services
31%
Non-Profit Organization Management
17%
Education Management
10%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.6
9.7
Ease of Setup
Average: 9.2
9.5
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
67
Top Industries of Reviewers:
Computer Software
39%
Marketing and Advertising
30%
Information Technology and Services
22%
Accounting
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.6
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.2
9.2
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
66
Top Industries of Reviewers:
Computer Software
45%
Information Technology and Services
33%
Computer & Network Security
11%
Financial Services
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.6
9.4
Ease of Setup
Average: 9.2
9.2
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 9.4
9.3
Overall Satisfaction Score
66
Top Industries of Reviewers:
Mechanical or Industrial Engineering
33%
Computer Software
33%
Information Technology and Services
17%
Education Management
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.9
Meets Requirements
Average: 9.3
8.7
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.2
9.3
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.4
10.0
Overall Satisfaction Score
66
Top Industries of Reviewers:
Computer Software
61%
Information Technology and Services
22%
Financial Services
11%
Consumer Goods
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.3
Meets Requirements
Average: 9.3
9.7
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.2
8.7
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.4
9.2
Overall Satisfaction Score
65
Top Industries of Reviewers:
Computer Software
40%
Information Technology and Services
28%
Health, Wellness and Fitness
18%
Staffing and Recruiting
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.4
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.6
10.0
Ease of Setup
Average: 9.2
9.5
Quality of Support
Average: 9.5
9.3
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
65
Top Industries of Reviewers:
Telecommunications
71%
Hospital & Health Care
14%
Accounting
7%
Retail
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.4
9.5
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.6
9.9
Ease of Setup
Average: 9.2
9.3
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.4
9.7
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