Top Free Knowledge Base Software

How Many Knowledge Base Software Products Does G2 Track?

Total Products under this Category: 287

Category Stats (Sep 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: DokuWiki (+2.12%) - Among all products in this category, DokuWiki recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Knowledge Base Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 96,700+ Authentic Reviews
  • 287+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Knowledge Base Software

G2 Grid® for Knowledge Base Software plotting products by satisfaction and market presence

Highlighted products: Slack, Notion, Confluence, ClickUp, Guru, IT Glue, Helpjuice, and Workvivo.

Underlying data: [Grid® JSON](https://www.g2.com/categories/knowledge-base-software/grids.json?focus%5B%5D=slack&focus%5B%5D=notion&focus%5B%5D=confluence&focus%5B%5D=clickup&focus%5B%5D=guru&focus%5B%5D=it-glue&focus%5B%5D=helpjuice&focus%5B%5D=workvivo)

Slack

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Average Rating: 4.5/5.0

Total Reviews: 37,551

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How Do G2 Users Rate Slack?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Other Integrations: 8.6/10 (Category avg: 8.3/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Slack?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 41% Small, 41% Medium

What Do G2 Reviewers Say About Slack?

AI-generated summary from verified user reviews

Pros
  • Users find Slack to be extremely easy to use, facilitating seamless collaboration and integration across teams.
  • Users love the effective team collaboration in Slack, finding huddles and organized channels enhance communication and task management.
  • Users love Slack for its efficient communication, enabling quick responses and seamless team collaboration across time zones.
  • Users love the seamless integrations of Slack, enhancing collaboration and automating tasks effortlessly across the platform.
  • Users appreciate the ease of coordination and integrations in Slack, enhancing team communication and productivity.
Cons
  • Users often face notification issues in Slack, causing missed messages and overwhelming alerts from multiple channels.
  • Users find the missing features in Slack lead to confusion and difficulty in organizing channels efficiently.
  • Users are frustrated by Slack's limited message history and lack of intuitive organization for shared assets.
  • Users find the overwhelming experience of constant alerts and message volume to be stressful and distracting.
  • Users find the overwhelming number of channels and limited message history challenging for project tracking and communication.

What Are Recent G2 Reviews of Slack?

What Are G2 Users Discussing About Slack?

Notion

Notion is the connected AI workspace that brings all work together in a tool that adapts to every team—with AI to find answers and automate busywork. It's one place for search, manage projects, capture notes and company knowledge, and collaborate as a team. Millions love Notion because it increases productivity, reduces tools & costs, and empowers everyone to do their best work. Unlike fragmented, rigid software, Notion connects work into one tool that’s customizable and people love to use. Now you have beautiful tools to build your life’s work.

Average Rating: 4.6/5.0

Total Reviews: 12,507

How Do G2 Users Rate Notion?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Quality of Support: 8.4/10 (Category avg: 8.8/10)
  • Other Integrations: 7.8/10 (Category avg: 8.3/10)
  • Ease of Use: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Notion?

  • Seller: Notion
  • Company Website:
  • Year Founded: 2016
  • HQ Location: San Francisco, California
  • Twitter: @NotionHQ
    518,653 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,360 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Student
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 62% Small, 24% Medium

What Do G2 Reviewers Say About Notion?

AI-generated summary from verified user reviews

Pros
  • Users find Notion's ease of use incredibly helpful, appreciating its intuitive design and straightforward collaboration features.
  • Users love Notion’s flexible organization features, making it easy to manage projects, notes, and collaborate effectively.
  • Users love the integrated AI features of Notion, enhancing productivity and simplifying content management effortlessly.
  • Users find Notion extremely useful for managing tasks, enhancing collaboration, and streamlining documentation processes effectively.
  • Users love how Notion offers powerful organization features that greatly enhance productivity and streamline workflow management.
Cons
  • Users find the learning curve steep in Notion, leading to frustration with editing and organization.
  • Users find Notion's limited features frustrating, noting a lack of depth and missing functionalities like recording and free templates.
  • Users find the learning difficulty creates navigation challenges, making formatting and advanced features less intuitive.
  • Users note several missing features in Notion, which hinder optimization and streamline their workflow effectively.
  • Users express frustration with usage limitations in Notion, highlighting challenges in setup, organization, and document drafting.

What Are Recent G2 Reviews of Notion?

Confluence

Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward.

Average Rating: 4.1/5.0

Total Reviews: 4,251

How Do G2 Users Rate Confluence?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Quality of Support: 8.1/10 (Category avg: 8.8/10)
  • Other Integrations: 8.5/10 (Category avg: 8.3/10)
  • Ease of Use: 8.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Confluence?

  • Seller: Atlassian
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Sydney and San Francisco
  • Twitter: @Atlassian
    106,496 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16,946 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 34% Large

What Do G2 Reviewers Say About Confluence?

AI-generated summary from verified user reviews

Pros
  • Users value ease of use in Confluence, appreciating its efficient document management and collaboration features.
  • Users highlight the exceptional adaptability and integration of Confluence, enhancing collaboration and facilitating seamless teamwork.
  • Users appreciate the organization and ease of use in Confluence, facilitating smooth documentation and collaboration.
  • Users value the seamless integrations of Confluence, enhancing collaboration and simplifying project management processes.
  • Users value the collaboration efficiency of Confluence, enhancing team alignment and streamlining documentation across departments.
Cons
  • Users find Confluence not intuitive, struggling with slow performance, awkward formatting, and inconsistent search results.
  • Users find that Confluence can be slow and difficult to navigate, especially when dealing with large content volumes.
  • Users face challenges with page management, including slow performance, messy content, and confusing permissions.
  • Users face a steep learning curve with Confluence, finding advanced features and permissions complex and time-consuming to master.
  • Users find the complexity of Confluence challenging, especially regarding permissions, searching, and version control.

What Are Recent G2 Reviews of Confluence?

What Are G2 Users Discussing About Confluence?

ClickUp

ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.

Average Rating: 4.6/5.0

Total Reviews: 13,512

How Do G2 Users Rate ClickUp?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Quality of Support: 8.8/10 (Category avg: 8.8/10)
  • Other Integrations: 8.4/10 (Category avg: 8.3/10)
  • Ease of Use: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind ClickUp?

  • Seller: ClickUp
  • Company Website:
  • Year Founded: 2017
  • HQ Location: San Diego, California
  • Twitter: @clickup
    69,539 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,082 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Project Manager
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 77% Small, 19% Medium

What Do G2 Reviewers Say About ClickUp?

AI-generated summary from verified user reviews

Pros
  • Users find ClickUp to be incredibly easy and simple to use, streamlining tasks and enhancing productivity effortlessly.
  • Users value the flexibility in task management, enabling customized workflows for personal, team, and project tasks.
  • Users appreciate the abundance of features in ClickUp, making task management seamless and efficient.
  • Users appreciate ClickUp for its streamlined management tasks, enabling better organization and efficiency in project handling.
  • Users appreciate ClickUp for its streamlined organization, making team management and project tracking efficient and effortless.
Cons
  • Users find the missing features in ClickUp frustrating, particularly the lack of basic tools like subfolders.
  • Users experience a learning curve with ClickUp, finding the plethora of features daunting at first.
  • Users note limited features in ClickUp, with missing basic options and a complex setup process hindering ease of use.
  • Users find ClickUp not intuitive, feeling overwhelmed by its many features and struggling with initial setup and performance.
  • Users experience slow loading times in ClickUp, which affects their productivity when managing multiple tasks and fields.

What Are Recent G2 Reviews of ClickUp?

What Are G2 Users Discussing About ClickUp?

Guru

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.

Average Rating: 4.7/5.0

Total Reviews: 2,261

How Do G2 Users Rate Guru?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Quality of Support: 9.4/10 (Category avg: 8.8/10)
  • Other Integrations: 9.0/10 (Category avg: 8.3/10)
  • Ease of Use: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Guru?

  • Seller: Guru
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Philadelphia, PA
  • Twitter: @Guru_HQ
    4,242 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,656 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 29% Large

What Do G2 Reviewers Say About Guru?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Guru, finding it simple to get answers through AI and keywords.
  • Users value Guru's quick, reliable answers and seamless integration into workflows, enhancing productivity and reducing confusion.
  • Users value the comprehensive information offered by Guru, enhancing knowledge management and team efficiency.
  • Users appreciate the easy access provided by Guru, seamlessly integrating into daily workflows without disrupting tasks.
  • Users value Guru for its accurate and reliable information that enhances workflow efficiency during live interactions.
Cons
  • Users experience search functionality issues with Guru, including slow results and ineffective keyword recognition.
  • Users experience inefficient search when managing extensive content, making it challenging to find relevant information quickly.
  • Users experience search functionality issues, with slow results and ineffective keyword recognition affecting their efficiency.
  • Users find the inefficient searching in Guru frustrating, as it often results in generic answers for technical queries.
  • Users often face organizational challenges with Guru, especially in managing large collections and slow search results.

What Are Recent G2 Reviews of Guru?

What Are G2 Users Discussing About Guru?

Helpjuice

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing.

Average Rating: 4.7/5.0

Total Reviews: 381

How Do G2 Users Rate Helpjuice?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Quality of Support: 9.5/10 (Category avg: 8.8/10)
  • Other Integrations: 7.8/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Helpjuice?

  • Seller: Helpjuice
  • Year Founded: 2011
  • HQ Location: Miami, FL
  • Twitter: @HelpJuice
    769 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 39% Small

What Do G2 Reviewers Say About Helpjuice?

AI-generated summary from verified user reviews

Pros
  • Users find Helpjuice's ease of use exceptional, facilitating quick setup and efficient management of knowledge bases.
  • Users highlight the helpful customer support of Helpjuice, significantly enhancing their knowledge base experience and efficiency.
  • Users praise the exceptional customer support from Helpjuice, highlighting their proactive assistance and helpful resources.
  • Users enjoy the customization options of Helpjuice, enhancing the usability and organization of their knowledge base.
  • Users appreciate the intuitive interface and robust features of Helpjuice, enhancing efficiency and content management.
Cons
  • Users find editing difficulties due to the outdated design and bugs when handling long articles and file uploads.
  • Users feel limited by restricted customization options, often requiring expert help for changes and facing unclear pricing.
  • Users face formatting issues that complicate documentation usage and hinder their overall experience with Helpjuice.
  • Users face missing features, such as buggy multi-language support, limited editing functions, and navigation issues.
  • Users note the limitations of AI in Helpjuice, expressing a desire for more functionality beyond basic search.

What Are Recent G2 Reviews of Helpjuice?

What Are G2 Users Discussing About Helpjuice?

GitBook

GitBook enables teams to easily manage, share and publish their knowledge through a documentation platform designed for the entire organization. Packed with powerful features, GitBook supports any form of rich text, programming languages and visual assets. - Easily create and publish beautiful looking docs without any design or code required - Organize your knowledge and have your team working from a central place - Keep your GitHub workflows in sync with our native integration - Support for both save / merge (async) and real-time collaboration on any doc. GitBook is free for open-source projects, non-profit orgs and students.

Average Rating: 4.7/5.0

Total Reviews: 206

How Do G2 Users Rate GitBook?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.4/10 (Category avg: 8.8/10)
  • Other Integrations: 8.2/10 (Category avg: 8.3/10)
  • Ease of Use: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind GitBook?

  • Seller: GitBook
  • Year Founded: 2014
  • HQ Location: Covina, US
  • Twitter: @GitBookIO
    7,713 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    50 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 80% Small, 15% Medium

What Do G2 Reviewers Say About GitBook?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of GitBook, simplifying collaboration and document management for all team members.
  • Users admire GitBook's intuitive interface, making documentation creation and collaboration effortless for all team members.
  • Users appreciate the collaborative features of GitBook, making technical documentation easy and accessible for everyone.
  • Users value the super responsive support from GitBook, enhancing their experience and productivity significantly.
  • Users love the clean and organized interface of GitBook, enhancing productivity and collaboration for all team members.
Cons
  • Users report encountering software bugs, particularly with navigation and UI functionality, impacting their overall experience.
  • Users find the high costs of GitBook to be a significant concern, especially for those without an OSS.
  • Users find GitBook's interface initially complex, though they acknowledge its overall quality and benefits.
  • Users find the difficult automation of GitBook frustrating, as it requires manual updates for documentation post-code changes.
  • Users suggest that adding advanced formatting options could significantly enhance their experience with GitBook.

What Are Recent G2 Reviews of GitBook?

What Are G2 Users Discussing About GitBook?

BoldDesk

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support.

Average Rating: 4.5/5.0

Total Reviews: 145

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How Do G2 Users Rate BoldDesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Quality of Support: 9.2/10 (Category avg: 8.8/10)
  • Ease of Use: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind BoldDesk?

  • Seller: Syncfusion
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Morrisville, North Carolina
  • Twitter: @Syncfusion
    11,907 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,741 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Software Developer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 36% Medium

What Do G2 Reviewers Say About BoldDesk?

AI-generated summary from verified user reviews

Pros
  • Users find BoldDesk's ease of use remarkable, with its intuitive design and effective collaboration features enhancing productivity.
  • Users find BoldDesk's simple and clean interface enhances usability and facilitates seamless collaboration across departments.
  • Users appreciate the fast and helpful customer support of BoldDesk, enhancing their overall experience with the product.
  • Users highlight the easy setup of BoldDesk, making it accessible and efficient for customer service management.
  • Users value the intuitive interface and ease of use of BoldDesk, making it reliable and user-friendly.
Cons
  • Users find the absence of built-in RMM features limiting, making device management highly challenging.
  • Users find the learning curve steep, potentially overwhelming due to technical customization and limited resources.
  • Users find the limited customization options in BoldDesk restrictive, impacting their overall experience and flexibility.
  • Users find the customer portal to be not intuitive, leading to a challenging and overwhelming experience.
  • Users face ticketing issues due to layout limitations, inadequate user activity logs, and restrictions on ticket volume.

What Are Recent G2 Reviews of BoldDesk?

Document360

Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Document360 is shortlisted for Best AI Assistant in the 2026 A.I. Awards, run by the Cloud Awards. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform.

Average Rating: 4.7/5.0

Total Reviews: 531

How Do G2 Users Rate Document360?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.5/10 (Category avg: 8.8/10)
  • Other Integrations: 8.1/10 (Category avg: 8.3/10)
  • Ease of Use: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Document360?

  • Seller: Kovai Limited
  • Company Website:
  • Year Founded: 2009
  • HQ Location: London
  • Twitter: @BizTalk360
    1,920 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    330 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Technical Writer, Senior Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 38% Small

What Do G2 Reviewers Say About Document360?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Document360, especially its intuitive interface and efficient support, enhancing their workflow.
  • Users admire the customization options of Document360, facilitating tailored documentation and seamless integration with existing platforms.
  • Users commend the fast and efficient customer support of Document360, enhancing their experience and resolving issues promptly.
  • Users value the versatility and customization of Document360, enhancing their platform with seamless integration and support.
  • Users appreciate the versatile and customizable interface of Document360, enhancing brand integration and user experience.
Cons
  • Users highlight the missing features in Document360, particularly for complex document handling and visual editing tools.
  • Users find editing difficulties with Document360, highlighting issues with copying, image uploads, and text formatting inconsistencies.
  • Users find the editing limitations in Document360 frustrating, particularly with lag and clunky tools for image uploads.
  • Users feel that the pricing is high and many essential features are not accessible without extra costs.
  • Users encounter formatting issues in Document360, struggling with table editing and inconsistent font adjustments.

What Are Recent G2 Reviews of Document360?

What Are G2 Users Discussing About Document360?

Lark

Built by ByteDance, Lark is an enterprise AI workspace designed for seamless human-agent collaboration. It unifies teams, communication, knowledge, and business workflows in one connected environment with an open architecture for AI models and agents. By bringing work into one place rather than scattering it across separate apps, Lark gives AI complete, real-time context and the native ability to act across the entire business. Today, organizations in more than 190 markets use Lark to turn AI into measurable business value.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Lark?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.0/10 (Category avg: 8.8/10)
  • Other Integrations: 9.0/10 (Category avg: 8.3/10)
  • Ease of Use: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Lark?

  • Seller: Lark Technologies
  • Year Founded: 2003
  • HQ Location: Singapore, Singapore
  • Twitter: @lark
    471 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    220 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Small, 31% Medium

What Do G2 Reviewers Say About Lark?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless remote work experience offered by Lark, facilitating easy collaboration across teams worldwide.
  • Users love the automation capabilities of Lark, streamlining workflows and enhancing productivity effortlessly.
  • Users appreciate the ease of use of Lark, enjoying seamless collaboration and efficient navigation across its features.
  • Users love Lark for its user-friendly features, including real-time collaboration, integrated tools, and easy navigation.
  • Users love the reminders feature of Lark, enhancing team collaboration and scheduling efficiency effortlessly.
Cons
  • Users experience occasional glitches and delays on the PC version, impacting overall performance and usability.
  • Users find the overwhelming experience of navigating numerous features and complex onboarding challenging at first.
  • Users find the overwhelming features of Lark complicate initial setup and navigation, impacting user experience.
  • Users desire more integrations with other platforms, though some improvements have been noted and custom options exist.
  • Users experience software glitches in Lark, especially with login issues and limited customization options affecting usability.

What Are Recent G2 Reviews of Lark?

What Are G2 Users Discussing About Lark?

Hudu

Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentation—covering everything from systems, processes, and policies to credentials, SOPs, and asset records. With Hudu, teams can ensure that important information is always organized, easy to access, and kept up to date, making day-to-day work smoother and decision-making faster. While originally built for internal IT departments and MSPs, Hudu is flexible enough to support a wide range of industries, including finance, healthcare, education, and construction. Its structure can be tailored to fit the needs of any organization, whether you're managing internal infrastructure, supporting clients, or coordinating distributed teams. Teams can build custom asset layouts to track hardware, software, or industry-specific data. Knowledge base articles and SOPs support rich formatting, embedded content, and reusable templates to keep documentation consistent and easy to follow. Passwords and OTPs are stored securely with full access controls and history tracking for auditability and compliance. Hudu supports detailed permission management, so teams can control access at a granular level across departments, roles, or clients. It integrates with popular tools like Microsoft 365, ConnectWise, HaloPSA, NinjaOne, N-able, and many more to automatically sync key data and reduce manual entry. A browser extension and mobile app make it easy to access or update documentation on the go, whether in the office or the field. For more advanced workflows, Hudu offers a powerful API, allowing teams to automate documentation or integrate with internal systems. Organizations with strict security requirements can also choose to deploy Hudu on-premises with full control over their environment. With Hudu, teams can reduce onboarding time, cut down on repetitive questions, and ensure processes are followed consistently. It replaces scattered documentation with a centralized source of truth that’s easy to manage and scale. If your team depends on shared knowledge to operate efficiently, Hudu helps you keep it organized, accessible, and secure—no matter your industry or size.

Average Rating: 4.7/5.0

Total Reviews: 357

How Do G2 Users Rate Hudu?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.2/10 (Category avg: 8.8/10)
  • Other Integrations: 8.2/10 (Category avg: 8.3/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Hudu?

  • Seller: Hudu
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Fort Collins, Colorado
  • Twitter: @HuduHQ
    500 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Director
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 71% Small, 12% Medium

What Do G2 Reviewers Say About Hudu?

AI-generated summary from verified user reviews

Pros
  • Users value the clean and simple interface of Hudu, enhancing usability and customization for their unique needs.
  • Users appreciate the intuitive interface and comprehensive features of Hudu for organizing IT data efficiently.
  • Users rave about Hudu's seamless integrations, making it easy to incorporate existing systems and enhancing daily operations.
  • Users love the easy setup of Hudu, enabling quick customization and immediate access to documentation.
  • Users appreciate the clean and simple interface of Hudu, making it easy to use and customize for their needs.
Cons
  • Users find Hudu's missing features, such as a unified search bar and limited customization, affecting their overall experience.
  • Users find the poor integration process challenging and desire additional options for improved efficiency.
  • Users note that UX improvement is needed, especially in search, navigation, and overall interface design.
  • Users are disappointed by Hudu's limited features, particularly regarding support for VPS providers and third-party integrations.
  • Users face integration issues with Hudu, needing more support for third-party tools and a broader range of VPS options.

What Are Recent G2 Reviews of Hudu?

What Are G2 Users Discussing About Hudu?

livepro Knowledge Management

livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time. livepro acts as a single source of truth, supporting teams with real-time access to accurate knowledge, reducing Average Handling Time (AHT), streamlining onboarding and training, improving compliance, and enhancing customer satisfaction. With robust governance tools and enterprise-grade auditing features, livepro also ensures that knowledge remains controlled, consistent, and compliant across every channel. As the only knowledge management solution with COPC Inc. approved technology provider status, livepro sets the global standard for operational excellence in customer service and support.

Average Rating: 4.8/5.0

Total Reviews: 167

How Do G2 Users Rate livepro Knowledge Management?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Quality of Support: 9.7/10 (Category avg: 8.8/10)
  • Ease of Use: 9.5/10 (Category avg: 8.8/10)

Who Is the Company Behind livepro Knowledge Management?

  • Seller: livepro
  • Company Website:
  • Year Founded: 2001
  • HQ Location: North Sydney, NSW
  • Twitter: @liveprosoftware
    100 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    36 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Knowledge Specialist
  • Top Industries: Government Administration, Insurance
  • Company Size: 46% Medium, 21% Large

What Do G2 Reviewers Say About livepro Knowledge Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and easy-to-use layout of livepro Knowledge Management, enhancing efficiency and accuracy in information retrieval.
  • Users appreciate the user-friendly interface of livepro Knowledge Management, enhancing ease of use and information retrieval.
  • Users appreciate the user-friendly interface of livepro Knowledge Management, making it easy to manage complex processes effectively.
  • Users appreciate the intuitive search function of Livepro, enhancing efficiency and improving customer service experience significantly.
  • Users appreciate the user-friendly interface of livepro Knowledge Management, making complex processes easier to manage.
Cons
  • Users find the inefficient search capabilities a barrier to quickly locating specific information in livepro Knowledge Management.
  • Users find the inefficient search function hampers their ability to quickly locate specific information and articles.
  • Users note that improvement is needed in AI accuracy and article editing processes, highlighting training gaps.
  • Users experience poor search functionality, leading to difficulty in finding specific information efficiently.
  • Users find the ineffective search functionality cumbersome, reporting slow loading and overwhelming results for specific queries.

What Are Recent G2 Reviews of livepro Knowledge Management?

What Are G2 Users Discussing About livepro Knowledge Management?

Aha!

Aha! is the world's #1 product management software. We help more than 1 million product builders to bring their strategy to life. Our integrated tools empower teams to go from discovery to delivery with AI. The suite includes Aha! Roadmaps, Aha! Discovery, Aha! Ideas, Aha! Whiteboards, Aha! Builder, Aha! Develop, Aha! Teamwork, and Aha! Knowledge. Product teams rely on our expertise, Elle (the AI assistant), and training programs via Aha! Academy to do their best work. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1.5M to people in need through Aha! Cares. Learn more at www.aha.io.

Average Rating: 4.4/5.0

Total Reviews: 359

How Do G2 Users Rate Aha!?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Quality of Support: 9.2/10 (Category avg: 8.8/10)
  • Other Integrations: 10.0/10 (Category avg: 8.3/10)
  • Ease of Use: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Aha!?

  • Seller: Aha! Labs
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Menlo Park, CA
  • Twitter: @aha_io
    22,142 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    143 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Senior Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Medium, 31% Large

What Do G2 Reviewers Say About Aha!?

AI-generated summary from verified user reviews

Pros
  • Users commend Aha! for its excellent customer support, especially during implementation and the trial phase.
  • Users value the ease of use of Aha!, appreciating its clarity and intuitive design for efficient project management.
  • Users appreciate the clarity and intuitive design of Aha!, enabling effective product management throughout the development lifecycle.
  • Users value the smooth integration with Azure DevOps, enhancing their product management capabilities effectively.
  • Users value the customization options in Aha!, allowing seamless integration and adaptation to specific workflows and needs.
Cons
  • Users struggle with a steep learning curve, making it difficult to find settings and configure the tool effectively.
  • Users find limited features in Aha!, hindering customizability and integration with other development tools.
  • Users note missing features in Aha!, highlighting issues with Gantt intuitiveness and user management limitations.
  • Users find difficult navigation in Aha!, often struggling to locate settings and configurations effectively.
  • Users find the learning difficulty significant due to less intuitive Gantt features and lack of support tools.

What Are Recent G2 Reviews of Aha!?

What Are G2 Users Discussing About Aha!?

TextExpander

TextExpander helps teams work smarter by turning their collective knowledge into instant, reusable content, available anywhere they type. Keyboard shortcuts bring your Snippets—your most important messaging, templates, and responses—to your fingertips, so your team can communicate efficiently and consistently across every app. From customer support replies and recruiting outreach to clinical documentation and sales follow-ups, TextExpander makes it easy to share the right Snippets with everyone who needs them, keeping your whole team on the same page, every time.

Average Rating: 4.8/5.0

Total Reviews: 461

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How Do G2 Users Rate TextExpander?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Quality of Support: 9.3/10 (Category avg: 8.8/10)
  • Other Integrations: 7.2/10 (Category avg: 8.3/10)
  • Ease of Use: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind TextExpander?

  • Seller: Text Expander
  • Company Website:
  • Year Founded: 2005
  • HQ Location: San Francisco, US
  • Twitter: @TextExpander
    12,184 Twitter followers
  • LinkedIn® Page: linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 39% Small, 28% Medium

What Do G2 Reviewers Say About TextExpander?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TextExpander, finding it efficient and straightforward for daily tasks.
  • Users love how TextExpander provides significant time savings, enhancing productivity and streamlining repetitive tasks efficiently.
  • Users find TextExpander a time-saving tool that enhances productivity by reducing repetitive typing tasks effectively.
  • Users highlight the super easy setup of TextExpander, making it accessible for everyone, regardless of tech skills.
  • Users enjoy TextExpander's ease of use and simplicity in boosting productivity with efficient text expansion features.
Cons
  • Users report software bugs that disrupt usage, including syncing issues and unexpected snippet pasting.
  • Users report frequent app crashes and snippets pasting unexpectedly, disrupting their workflow and causing frustration.
  • Users face a steep learning curve with TextExpander, making it challenging to fully utilize its features initially.
  • Users report app functionality issues with TextExpander, including bugs, crashes, and inefficient mobile performance.
  • Users find the complexity of navigation in Snippets challenging, suggesting improvements for better organization and clarity.

What Are Recent G2 Reviews of TextExpander?

What Are G2 Users Discussing About TextExpander?

KnowledgeOwl

KnowledgeOwl: The Easiest Way for your Customers and Employees to Find Answers KnowledgeOwl is comprehensive knowledge management software built for organizations that need powerful features without unnecessary complexity. We're customer-first and AI-forward, creating solutions that solve real challenges for real teams. What We Do: Build searchable, scalable knowledge bases for any audience—customer-facing help centers, internal documentation, training resources, or hybrid solutions serving multiple audiences simultaneously. From growing startups to established enterprises, KnowledgeOwl provides a centralized information hub that evolves with your organization. Core Capabilities: Flexible Access Controls: Create public knowledge bases for customers, private ones for internal teams, or hybrid solutions with granular permissions—all from one platform. AI-Assisted Search: Readers find answers through our AI chatbot, semantic search, keyword search, or by browsing your knowledge base structure—whatever method works best for them. Complete Customization: Match your brand identity with fully customizable themes, CSS, and design options that make your knowledge base feel native to your website. Actionable Analytics: Track article performance, search behavior, user engagement, and content gaps with detailed insights that drive continuous improvement. Intuitive Interface: Clean, straightforward design that content creators and end-users consistently praise. Creating, managing, and finding information is genuinely easy. Who Uses KnowledgeOwl? Organizations across every industry: SaaS companies reducing support volume, healthcare organizations standardizing procedures, financial services ensuring compliance, manufacturers preserving institutional knowledge, energy companies documenting complex systems, and nonprofits scaling their impact. Every company has information they need to share, we ensure you can do so with ease! The KnowledgeOwl Difference We solve actual problems rather than adding complexity. Every feature is built with real user workflows in mind—which is why teams consistently find KnowledgeOwl both powerful and refreshingly simple. Our platform scales effortlessly whether you're documenting processes for 10 people or building comprehensive resource centers for thousands. We're not just software; we're your partner in creating a more informed, efficient organization. Results You'll See: Reduce repetitive support tickets, accelerate employee onboarding, standardize cross-team processes, preserve critical institutional knowledge, and improve customer self-service—all while giving your team a knowledge management solution they'll actually enjoy using. Transform information chaos into organized, accessible knowledge that drives measurable results.Give us a whirl, and we'll give you a hand in getting set up!

Average Rating: 4.6/5.0

Total Reviews: 135

How Do G2 Users Rate KnowledgeOwl?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Quality of Support: 9.8/10 (Category avg: 8.8/10)
  • Other Integrations: 8.4/10 (Category avg: 8.3/10)
  • Ease of Use: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind KnowledgeOwl?

Who Uses This Product?

  • Who Uses This: Technical Writer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Medium, 32% Small

What Do G2 Reviewers Say About KnowledgeOwl?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of KnowledgeOwl, allowing for smooth integration and quick setup without technical help.
  • Users highlight the exceptional customer support from KnowledgeOwl, always responsive and ready to assist with solutions.
  • Users appreciate the robust and user-friendly features of KnowledgeOwl, enhancing knowledge management with excellent support.
  • Users find KnowledgeOwl's exceptional customer service and intuitive interface immensely helpful for article writing and support.
  • Users find the easy setup of KnowledgeOwl essential for smooth integration and quick onboarding for new authors.
Cons
  • Users find limited functionality in KnowledgeOwl, particularly regarding reporting options and integration with support systems.
  • Users experience a learning curve with the WYSIWYG editor, requiring adjustment for those familiar with traditional tools.
  • Users feel the reporting lacks flexibility, requiring more customization options for better insights on user interactions.
  • Users note limited options like missing features and workarounds for essentials like multilingual support and image enlargement.
  • Users notice limited reporting capabilities in KnowledgeOwl, but recent improvements are encouraging for better functionality.

What Are Recent G2 Reviews of KnowledgeOwl?