Growth Molecules, Customer Success Reviews & Product Details

Emilia led the project and started with customer and employee survey. She was able to identify our customer pain points and help architect our CS org. She also did a full analysis of what the customer team was doing well and where improvement was needed. Once the executives received the feedback, she not only built our NPS strategy, she built a customer success playbook, helped us hire two key leadership positions in the company, and acted as interim VP of Customer Success for three months. Review collected by and hosted on G2.com.

The team is professional, organized, and focused on ensuring the client is recognizing value from the communication and the output. The attention to details and structure is extremely helpful in getting buy in from the leadership team to enable change and more importantly build the infrastructure for scale and growth. Review collected by and hosted on G2.com.

Emilia is consulting our CS Team of 17 people. She's currently delivering a training and enablement series with content ranging from things like effective time management down to more nuanced aspects of the customer success role. Emilia's content is beneficial to every level of experience - those earlier in their career and those on the team with over 15 years of experience. Review collected by and hosted on G2.com.

Emilia does a fantastic job of driving engagement and learning during her sessions. I've appreciated her ability to land and codify concepts with the team through unique exercises and break out sessions. I also appreciate her candid approach - you'll often find her inviting participants to share their perspective (and attention) and reminding folks that videos should be on.

Given COVID and the sheer amount of hours we log on zoom, I've been impressed by her ability to create change and instill better habits across our team. Review collected by and hosted on G2.com.

Emilia lead an implementation, collaborating with us as a vendor partner. Her insights and experience kept both teams focused on the end results, streamlining processes, drilling in to what mattered most, and we were all able to draw from her expertise.

In addition, Emilia served as an industry thought leader for numerous events. She is one of those rare individuals who truly understands what needs to be done with the passion and commitment to get you there.

For our initiative we were implementing a project that required a lot of internal organizational reflection to determine how to get the results required by senior management, but maintaining or actually improving overall efficiencies. Review collected by and hosted on G2.com.

Growth Molecules, Customer Success and Emilia are driven and organized, professional and focused. They have a unique ability to distill broad initiatives into achievable milestones. They are a pleasure to work with! Review collected by and hosted on G2.com.

Growth Molecules' Emilia D'Anzica enabled my global Customer Success organization of over 40 people at our annual kickoff event. There were also weekly follow-on activities with Emilia that spanned several months. Review collected by and hosted on G2.com.

Growth Molecules' authentic approach to coaching is refreshing. Emila's demeanor is friendly and approachable, such that we all felt comfortable asking questions. It is also apparent that she has a true passion for the practice of Customer Success, which is both inspiring and motivating for leadership and individual contributors alike. Review collected by and hosted on G2.com.

My company hired Emilia as an external consultant during a difficult period for our Customer Success team. We had a solid team in place, but we didn't know how to best structure our organization against a very diverse customer base of 10K+ customers (varying ACV, industry, use case, etc). Emilia came in and was immediately able to assess the current state of our org, deliver quick value by refining meeting practices & business acumen, and was also able to deliver a long-term plan for changes that would need to be made over time. This plan included additional key hires (she was able to secure budget), rebuilding the structure of the teams within Customer Success and defining and polishing our strategy for the next year. Emilia was also able to help our team re-establish itself within the company by improving our relationships with other departments. I am a more effective leader today because of her guidance and look forward to when we have the opportunity to work together again! Review collected by and hosted on G2.com.

Her can-do attitude and her willingness to get her hands dirty and jump in the trenches with the team. You don't often see that from a consultant or someone at her level with her experience. Review collected by and hosted on G2.com.

Emilia conducted guest sessions in my analytics course. She shared her expertise on customer success which would go long way with graduate students pursuing MBA at various levels in their professional careers. Review collected by and hosted on G2.com.

Emilia being a customer success thought leader who inspires students through her passion for the profession. She brings with herself a deep expertise in managing and enhancing customer experience. She is passionate about scaling customer programs with data and develops frameworks for measuring customer success. Review collected by and hosted on G2.com.

Invaluable, highly consultative resource -- from providing thoughtful frameworks from which to build your foundation to offering effective methodologies in support of effective execution. Palpable passion for delivering on customer experience and outcomes as primary lever for delivering on customer and organizational success. Supportive, direct, and committed to providing whatever it takes to arm you with whatever your unique circumstances might dictate. Review collected by and hosted on G2.com.

Genuine curiosity, deep understanding of my/organizational needs and challenges, patience, boundless energy, and creative solutions Review collected by and hosted on G2.com.