# Alloy Navigator Reviews **Vendor:** Alloy Software **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.8/5.0 **Total Reviews:** 93 ## About Alloy Navigator Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis. ## Alloy Navigator Pros & Cons **What users like:** - Users appreciate the **automatic asset discovery** feature of Alloy Navigator, ensuring a clear view of network devices. (32 reviews) - Users appreciate the **ease of use** of Alloy Navigator, greatly simplifying workflow and improving efficiency in ticket management. (31 reviews) - Users value the **streamlined ticketing and asset management** features of Alloy Navigator, enhancing efficiency and oversight. (27 reviews) - Users appreciate the **integration of ticketing and asset management** in Alloy Navigator, simplifying workflows and enhancing visibility. (27 reviews) - Users value the **automation capabilities** of Alloy Navigator, enhancing workflow efficiency across various departments. (21 reviews) - Efficiency (16 reviews) - Management Efficiency (16 reviews) - Features (15 reviews) - Tracking (14 reviews) - Users appreciate the **tracking ease** of Alloy Navigator, enabling seamless management of requests and assets. (11 reviews) **What users dislike:** - Users note a **steep learning curve** with Alloy Navigator, requiring extra effort for training and configuration. (13 reviews) - Users find the **complex setup** challenging initially, requiring extra effort for effective customization and training. (12 reviews) - Users find Alloy Navigator's **limited customization** restricts flexibility for quick, creative collaboration and project discussions. (11 reviews) - Users find the **setup difficulty** challenging, often requiring extra training and experimentation to configure effectively. (11 reviews) - Users feel that Alloy Navigator has a **poor interface design** that complicates usability and hinders user experience. (8 reviews) - Poor Design (6 reviews) - Search Issues (6 reviews) - Users found the **initial setup confusing** , but customer support ultimately resolved the issues for a better experience. (5 reviews) - Limited Features (5 reviews) - Users find the **mobile interface limited** , struggling with the need for multiple apps and lacking desired AI features. (5 reviews) ## Alloy Navigator Reviews ### 1. Powerful tool and Our IT Department is impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Archie T. | Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Alloy Navigator?** So our internal processes are also very specific with Alloy navigator we made our own workflows and approval systems that are matching our exact needs. Also the Active Directory integration is working with no problem **What do you dislike about Alloy Navigator?** The desktop client is a little bit slow. The web portal is very fast now, which is good **What problems is Alloy Navigator solving and how is that benefiting you?** Alloy is our one place for all IT things, managing all our software licenses and making reports for management everything is in one system ### 2. Alloy Navigator Service Desk. **Rating:** 4.5/5.0 stars **Reviewed by:** Arun J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Alloy Navigator?** We use Alloy Navigator for the service desk and recently started to manage the HR service request in this. Everything is tracked, and employees can submit requests themselves in this. **What do you dislike about Alloy Navigator?** The HR workflows took some time to customize since the templates are IT-focused. **What problems is Alloy Navigator solving and how is that benefiting you?** Now the team handles request faster with fewer mistakes. ### 3. Alloy Navigato rfor Tracking Status. **Rating:** 4.5/5.0 stars **Reviewed by:** Janana G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Alloy Navigator?** The self-service portal is a game changer. The user can submit and manage the entire status and track them. We can avoid repeated tickets by Alloy Navigator. **What do you dislike about Alloy Navigator?** The initial setupwas a little bit confusing , now no issue. **What problems is Alloy Navigator solving and how is that benefiting you?** Before this everything was on emails and spreadsheets. ### 4. Customizable Alloy Navigator **Rating:** 5.0/5.0 stars **Reviewed by:** Anoop J. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Alloy Navigator?** The platform is extremely customisable, and we have created the complex workflows for change management and linked directly to the CMDB. Integration with Azure AD is excellent. **What do you dislike about Alloy Navigator?** Large updates require careful planning. Moving to cloud is better, **What problems is Alloy Navigator solving and how is that benefiting you?** We use this for asset lifecycle tracking and IT service management. ### 5. Multi Language service in Alloy navigator **Rating:** 5.0/5.0 stars **Reviewed by:** Mariya S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Alloy Navigator?** Alloy Navigator helps us submit and check the status effortlessly. The user interface is excellent. This automatically imports and updates the user information. **What do you dislike about Alloy Navigator?** Integration setup was very confusing at first, now it has been solved. **What problems is Alloy Navigator solving and how is that benefiting you?** centralised IT operations, tickets are routed automatically. ### 6. Alloy Navigator Support multiple mail boxes. **Rating:** 5.0/5.0 stars **Reviewed by:** Mwangi M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Alloy Navigator?** We value flexibility and integrations. The email ticketing platform was very helpful. This supports mailbox and communication in one place. **What do you dislike about Alloy Navigator?** Custom workflows are difficult to implement on my own; now it's solved. **What problems is Alloy Navigator solving and how is that benefiting you?** Best for incident managementvia integration with Azure, Intune, ### 7. Alloy Navigator Review. **Rating:** 5.0/5.0 stars **Reviewed by:** Branice J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Alloy Navigator?** The mobile app for managing the ITSM and ITAM is very nice and has a good user interface. The workflow automation engine is automating the routine tasks. **What do you dislike about Alloy Navigator?** The training is required if you are a beginner. wants to use this. **What problems is Alloy Navigator solving and how is that benefiting you?** Service desk is best tool in this. ### 8. IT Operations at GPR Group **Rating:** 4.5/5.0 stars **Reviewed by:** Amal G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Alloy Navigator?** involved in power projects having a centralized system like Alloy navigator to manage the IT assets , is very beneficial. This ensure the smooth operations in our projects, we can track assets efficiently. **What do you dislike about Alloy Navigator?** This is not suitable for beginners and need training for beginners. **What problems is Alloy Navigator solving and how is that benefiting you?** Unified platform for managing IT support, working efficiently. ### 9. Centralizing and Improving Our IT Management at Paracopias **Rating:** 4.5/5.0 stars **Reviewed by:** Ashwathy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2025 **What do you like best about Alloy Navigator?** Alloy Navigator offers a centralized platforms for to track the IT Assets efficiently, It is well managing the service requests via tickets efficiently. **What do you dislike about Alloy Navigator?** Maybe little bit hard for beginners, need to learn basics for better use. **What problems is Alloy Navigator solving and how is that benefiting you?** IT assets and service desk features are very efficient. ### 10. Alloy Navigator Comprehensive ITSM SUite. **Rating:** 4.5/5.0 stars **Reviewed by:** Fabiola C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Alloy Navigator?** SLA management ensures that IT services meet agreed standards. It also allows for easy setting of response and resolution times for tickets. **What do you dislike about Alloy Navigator?** outdated user interface is a thing i dont like in this. **What problems is Alloy Navigator solving and how is that benefiting you?** Asset management is very efficient. ### 11. Alloy Navigator, an IT Service Management (ITSM) **Rating:** 4.5/5.0 stars **Reviewed by:** Angela T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Alloy Navigator?** Highly flexible and customisable and a very user-friendly interface, assets can be managed nicely. **What do you dislike about Alloy Navigator?** Initial setup takes time to implement and has some issues. **What problems is Alloy Navigator solving and how is that benefiting you?** IT service management was the problem ### 12. Great product & great support **Rating:** 4.5/5.0 stars **Reviewed by:** Marcus B. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Alloy Navigator?** As we are a small MSP we need a system that helps us in a lot of areas such as help desk, asset management , knowledgebase, keep track of customers, customer portal with self-service and much more. One very important feature was that we want the possibility for an agent, but at our choosing, we didn't want to be forced to rely on some kind of agent that needs to be installed everywhere in order to use the system. It was important to us to be able to use the system completely manually. We also wanted a system that we could grow into over time in a pace that we decided. We tested a lot of different systems until we found Alloy Navigator which just did everything we been searching for. Alloy Navigator also have an interface that out engineers like, which is very important. What we like is that the interface is more focused on every day work for the engineers than on measuring KPI’s. Once we decided to with Alloy Navigator there was a lot to learn and one thing we are very pleased with is the support we got, it has been fast and responsive. **What do you dislike about Alloy Navigator?** Some things must be done in a certain order, it is not always possible to go from one place in the system to another do sometning else and the go back to where you come from to continue. When we tried out Alloy Navigator we got a test system which was great. However, once we got onboard with Alloy Navigator the test system was discontinued. We wished that we hade access to the testsystem for some time after we got onboard to try out thing before we implemented it into our own production system. I think this would have been possible if we asked for it. **What problems is Alloy Navigator solving and how is that benefiting you?** As we are growing we take on more customers so we need a system to keep track on everything about the customers. We also want to open more support channels so the customers get options for how they want to get help. It also enables the customer to keep track on their support requests by themselves and to add information. As for ourselves we needed one system were we could do most of our everyday work and store everyday information. ### 13. Great overview and simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Simon R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Alloy Navigator?** As soon as you login you get a great overview over tickets and assests. Coming from another similar product Alloy have a great system for handling tickets and creating a knowledge base, both for customers and internally. **What do you dislike about Alloy Navigator?** For me there was a steep learning curve, somethings were hard to find but after looking in the documentation it made sense. The documentation can be lacking at places but usually it gets the job done! **What problems is Alloy Navigator solving and how is that benefiting you?** Before we had no asset management Alloy is a great solution for this with many types of options. Another thing is the knowledge base that works very good for us! ### 14. Increased our efficiency and speed of work **Rating:** 5.0/5.0 stars **Reviewed by:** Luis C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Alloy Navigator?** The IT Services and all the solutions of Asset Management are the best solutions for our company. It allows us to easily manage all of our technicians' street work and our customers' inventory management. **What do you dislike about Alloy Navigator?** We have nothing to point out, and whenever we have suggestions for improvement, they are considered. And it will be released as soon as a new version is available. **What problems is Alloy Navigator solving and how is that benefiting you?** Usually the problems they solve are due to our doubts or lack of knowledge, once we have the product configured, which is simple to configure and parameterize, no further intervention is required. ### 15. Keeps our Helpdesk well organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Eric C. | Corporate IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Alloy Navigator?** We use Alloy Express, which comes with many features helping us to organize our helpdesk requests in an easily searchable format. **What do you dislike about Alloy Navigator?** Nothing negative stands out in my mind. As with any robust system there is a learning curve which I've found support very helpful and prompt. **What problems is Alloy Navigator solving and how is that benefiting you?** We've been using Alloy for almost 15 years. It originally helped us organize our helpdesk and continues to do the same today. ### 16. Good Product with a Good Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Alloy Navigator?** Cost-effective with a clean user interface. It is easy to navigate and well organized. Been using it for 10 years and have enjoyed the functionality of the product. **What do you dislike about Alloy Navigator?** We had some minor issues with the report function, but that may have resulted from some old configuration. In the express version, we cannot send an attachment when responding to a requester. **What problems is Alloy Navigator solving and how is that benefiting you?** Navigator helps us organize our daily incident tasks and enables us to provide efficient responses to our end users. ### 17. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Yuritzin A. | IT @ McCann , Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Alloy Navigator?** We have many options to complete the information, to correctly follow up on each case. It is very important to have so much easy to exploit information with many statistical options. the basic handling of the product is very easy. The price they offer us for the amount of functionality we get is wonderful. **What do you dislike about Alloy Navigator?** I honestly think support is really distant; there's practically no way to get person to person support, everything is by email, I usually only get web documentation, sometimes I don't even have access to it; also, documentation is not friendly at all, there's not even one image to guide us, it's only all a lot of words... I wouldn't say I like it. I think it would be great to have more involved support, more personal guidance, at least by chat, that would let us better exploit the tool. **What problems is Alloy Navigator solving and how is that benefiting you?** We have many options to complete the information, to correctly follow up on each case. It is very important to have so much easy to exploit information with many statistical options. the basic handling of the product is very easy. The price they offer us for the amount of functionality we get is wonderful. ### 18. Straight Forward Helpdesk Ticketing System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Alloy Navigator?** It is easy for end-users to interact with Alloy. In our environment, they email the helpdesk, and Alloy routes it to a technician. **What do you dislike about Alloy Navigator?** I don't know enough about the reporting capabilities to take advantage of them yet. I've got some learning scheduled soon, though. **What problems is Alloy Navigator solving and how is that benefiting you?** We know what kinds of problems our users are experiencing and how much time we spend fixing them. ### 19. This is the ticketing platform you need **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin S. | IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2020 **What do you like best about Alloy Navigator?** First of all, excellent support, It is vastly comprehensive and works SO well for anything you could think of from Sales to Service to Billing Data. It is wildly comprehensive and has a huge knowledge base. All our ticketing, service, project management, sales, purchasing & assets management cycle tasks are all managed from within Alloy now. With all our staffs & clients using this system we still have a very responsive system with a great interface that have been customised to match some of the terms we use to describe our business processes. Great organisation of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. One of the things I like the most is having the opportunity to open multiple tabs, It provides the ability to look up customers fast, start tickets fast and resolve them quickly. This is key when working a helpdesk where volume counts. It is very flexible and useful for managing customer tickets, with a great interface and proper management. It allows the automation for the assignment of tickets and the notification by a valid email. Alloy is very stable and the connection with the databases allows great flexibility **What do you dislike about Alloy Navigator?** There's absolutely nothing to dislike with this product :) Very easy to organise tickets and collaborate with other technicians. **Recommendations to others considering Alloy Navigator:** This is what you need & it makes communication so easy **What problems is Alloy Navigator solving and how is that benefiting you?** It's super customisable, with a very extensible API and integration capabilities, allowing us to centralise so many of our systems and daily tasks into one platform. Has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites. ### 20. Alloy Navigator - Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro B. | Founder and CEO (Fundador y Presidente), Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Alloy Navigator?** One of the points that I want to highlight is the excellent support they provide. They have trained people and they respond quickly to the problems or concerns that one has. Today, this point is very important and makes a difference when choosing or continuing to use a product. **What do you dislike about Alloy Navigator?** I still haven't found anything I disagree with. **What problems is Alloy Navigator solving and how is that benefiting you?** The remarkable thing was the ease of organizing the inventory that a company have. ### 21. AGPS IT Asset Inventory & Service management **Rating:** 4.5/5.0 stars **Reviewed by:** sarath k. | Information Technology System Support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2020 **What do you like best about Alloy Navigator?** Obviously the asset and inventory management. Specially tracking those assets. **What do you dislike about Alloy Navigator?** Reports. Report generation is little tedious one. I am always facing issues while generating report. Querying is very easy but there is no option to print that queried information. 1. what if my senior engineer is asking me to generate report of list of laptops deployed. 2. what if my senior engineer is asking me to list all the IT belongings of particular employee. in the above said scenarios, what i am doing is manually creating an excel sheet based upon the query this is very difficult as the list increases. **What problems is Alloy Navigator solving and how is that benefiting you?** Assets and inventory management. IT Service management ### 22. An excellent, comprehensive software package for IT Service Delivery **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | I.T. Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Alloy Navigator?** It is structured to leverage ITIL principles out of the box. The user interface and web portals make it easy for both customers and technicians to use the tools. Workflows are powerful and flexible. The ability to customize workflows and the web portal make it so flexible that we have made it a "one stop" departmental Help Desk, including "non-IT" issues. Alloy's customer service team is one of the most competent and customer-oriented organizations I have ever worked with. **What do you dislike about Alloy Navigator?** The client has been the best way to be the best way to leverage technician tools; however, their recent version update appears to make the web portal even more powerful. Looking forward to upgrade. **Recommendations to others considering Alloy Navigator:** Their support team is top notch. We have also utilized on site consulting which was well-worth the investment. **What problems is Alloy Navigator solving and how is that benefiting you?** Other departments in our organization have tried multiple different products to meet similar needs as ours; we have even offered to expand our implementation to include them. They struggle on, while we continue to leverage Alloy more and more. We have even established "non-IT" workflows to help our Administration and Support Services handle service requests. Alloy is extremely customizable and made this easy. ### 23. Satisfied all our needs for a help desk, asset management and change management solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Bert W. | IT Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Alloy Navigator?** I've been using Alloy for about 10 years and when I was looking for a product that would give us help desk capabilities, change management and asset management, there were some pretty expensive products out there ($50K+). Alloy gave us everything we were looking for at a fraction of the cost. I have recommended Alloy to a few colleagues in the IT field and they have begun using it as well. Alloy is highly customizable and support is top notch! Couldn't be happier with this product... **What do you dislike about Alloy Navigator?** I have nothing negative to say about the product - again, been using for 10+ years and it has given us everything that we have wanted in a help desk/change management/asset management solution. **Recommendations to others considering Alloy Navigator:** One of the best products we have implemented - ROI in so many areas for us. **What problems is Alloy Navigator solving and how is that benefiting you?** I was recently approached by our VP of Sales and asked to come up with a solution to deal with "Customer Claims." Previously this was being done in a spreadsheet and file/folder structure on our file server. Because of this, nobody knew when the customer service group worked on claims (spreadsheet wasn't being updated) and consumer information/data wasn't being placed in the respective folders). I presented Alloy to our VP of Sales and explained that our customer service group dealing with and resolving a customer claim is really no different than our IT group working through and resolving an IT ticket - they are both problems that need a resolution. Since that presentation, we have begun to use Alloy for all customer complaints and configured automation around the claims tickets: - Link on our website that sends customer to Formstack form - Customer fills our form with their data/info and email from Formstack sent to our help desk mailbox - Alloy pulls in the email from the help desk mailbox, creates a ticket, assigns the ticket to the customer service - group, they get an email letting them know a new ticket is created and Alloy then sends an auto response email with ticket #, warranty info for our chemical, etc. back to the consumer. - Ticket is worked on and when one rep is done with their part of the claims process, they re-assign to the next person and that next person gets an email (this is probably one of the biggest problems we had in the old approach - nobody knew when claims were being worked on). - We were able to add custom fields in the "closure" screen for currency (so that if we did cut a check to the customer, we can put a $ amount there and then we can also report on that (How much money have we had to pay out over the year). - Reports (no way to do this under the old approach of spreadsheet/files/folders). - SLAs - Email reminders when a claim sits "untouched" for more than 14 days... Being able to use Alloy for our Claims Resolution (in addition to help desk functions) has allowed us to respond to claims in a much more efficient and timely manner as well as report back to upper management on the overall claims process. ### 24. Alloy Navigator (Express) for ITSM **Rating:** 4.5/5.0 stars **Reviewed by:** Chris S. | SE, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Alloy Navigator?** We are using the Navigator Express version. We moved to Navigator Express from Alloy Discovery so we could also use the Ticket/Helpdesk and Change Request features in Navigator Express. Our overall experience so far with Navigator Express has been a very positive one. We like that it has both regular and mobile web browser interface and also a desktop app version for technicians. Definitely worth the time to download and review if you are looking for a good well-rounded ITSM tool with a vast feature set that just keeps on growing. **What do you dislike about Alloy Navigator?** Some functionality out of the box is a bit weak. We are an email heavy support organisation so this is critical to us to communicate via email. However, I would expect this initially for out of the box setup. Takes some customization to get where we like Navigator to work for us but this has been done with the help of support. Other than that we have not run into anything that we have not been able to overcome. **Recommendations to others considering Alloy Navigator:** I would recommend having a look at Navigator Express as part of your evaluation. **What problems is Alloy Navigator solving and how is that benefiting you?** Navigator has centralized our IT Helpdesk and Inventory systems and ITSM requirements in general. It has become the focal point for our IT department. ### 25. Very Solid ITSM product with ITIL Compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Mohamed A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2020 **What do you like best about Alloy Navigator?** Amazing IT Help desk solution with ITIL Compliance **What do you dislike about Alloy Navigator?** I have been using this product since 2017, almost all features are using and very satisfied **Recommendations to others considering Alloy Navigator:** Fantastic ITSM product with ITIL compliance. very easy manage tickets & assets **What problems is Alloy Navigator solving and how is that benefiting you?** IT Help desk Management, Asset Management, Incident Management etc ### 26. Safran Seats/Zodiac Aerospace and Alloy **Rating:** 5.0/5.0 stars **Reviewed by:** Rick S. | I.T. Analyst/Support, Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2019 **What do you like best about Alloy Navigator?** Zodiac Aerospace now Safran Group has been using Alloy for a very long time and depend on its day-to-day functionalities and features to serve over 5000 users and computers. It is a crucial tool for the organization and the team. Some of the many features we like best about it is, that it does come fully ready out of the box but very easy to customize it to fit your needs and your organization. **What do you dislike about Alloy Navigator?** For the longest time we were on Versions 6 then finally made the move over to versions 7's and then now on 8's. Even tho it was a huge upgrade, and the visualization improved tremendously, we found it a bit less stable on the discovery side. Have experienced some of glitches and system freezing/crashing. Maybe on the next update/patch these issues/bugs will be resolved. **Recommendations to others considering Alloy Navigator:** Consider the software and its functionalities, become familiar with it and you will love it. **What problems is Alloy Navigator solving and how is that benefiting you?** Having been using the software for many years, we solve every single IT needs on our day-to-day basis. As mentioned before it is one of our most crucial tools we depend on to get our job done, our meaning a department of 20 IT professionals and serving over 5000 users. ### 27. Alloy Navigator Express **Rating:** 4.5/5.0 stars **Reviewed by:** Meg M. | IT Helpdesk Planner, Pharmaceuticals, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Alloy Navigator?** We are a steadily growing company, and have expanded the IT department from 5 to 18 in just under 20 months. Alloy is very user friendly and was incredibly easy to implement and maintain, and our users are finding the self-service portal very useful! **What do you dislike about Alloy Navigator?** There are only minor inconveniences, such as when you adjust the mandatory fields for a ticket, they don't change in the side menus that pop up - we have made the Assignee Group mandatory, but when using the quick menus, it still requires a mandatory assignee. **What problems is Alloy Navigator solving and how is that benefiting you?** It has made it very easy to keep on top of the issues and requests reported to the helpdesk, and to measure KPI's for my staff. ### 28. Great Tool for Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2020 **What do you like best about Alloy Navigator?** Alloy Navigator is completely customizable and works well in any environment. **What do you dislike about Alloy Navigator?** Alloy Navigator is a great Tool, nothing negative. **What problems is Alloy Navigator solving and how is that benefiting you?** Having one tool manage everything for our department. Saves Time and money. ### 29. Alloy Navigator Express **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Alloy Navigator?** The new software sounds powerful with many features that our old one does not have. **What do you dislike about Alloy Navigator?** Too many clicks to see the submitted request email. **Recommendations to others considering Alloy Navigator:** None **What problems is Alloy Navigator solving and how is that benefiting you?** Ticketing mostly ### 30. After a long search I finally found Alloy! **Rating:** 4.0/5.0 stars **Reviewed by:** Luuk V. | ICT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Alloy Navigator?** The easy installation, including connection with AD and Database, the automated inventory of network assets and the look and feel of the program. **What do you dislike about Alloy Navigator?** The customisation of the websites through HTML and CSS **Recommendations to others considering Alloy Navigator:** I've tested some other programs (7) and Alloy Navigator came out as the best. **What problems is Alloy Navigator solving and how is that benefiting you?** The email to ticket transfer, the control of assets and their users. ### 31. Multifunctional Service Software **Rating:** 4.0/5.0 stars **Reviewed by:** Wojciech P. | Global IT Incident and Problem Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Alloy Navigator?** From my perspective the best feature is freedom with configuration. Administrative settings allows to configure workflows, mails, triggers etc. **What do you dislike about Alloy Navigator?** Attachments in database are very demanding for space. Desktop application processes queries very slowly compared to web portal and API. **What problems is Alloy Navigator solving and how is that benefiting you?** I can't imagine working in IT support without ITSM tool. Alloy helped us build professional and easy to use self service portal that gathers all of our users issues and requests, and helps to spread knowledge base articles across organization. ### 32. An amazing product to manage the ITSM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2020 **What do you like best about Alloy Navigator?** Simple, easy to use, easy to customize, excellent reporting **What do you dislike about Alloy Navigator?** Local vendor support is almost not available, **Recommendations to others considering Alloy Navigator:** It's easy to use, easy to customize, friendly with end users, **What problems is Alloy Navigator solving and how is that benefiting you?** Managed the Total IT assets, Ticketing Portal ### 33. Robust, yet easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Wayne D. | Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Alloy Navigator?** Alloy has made it easy navigate to other parts of the data base from virtually anywhere in the system. Almost all fields have drop-downs or browse buttons to search or modify other parts of the data base for quick, easy record updates **What do you dislike about Alloy Navigator?** Setup can be a bit intensive, but only because the software package is so robust. **Recommendations to others considering Alloy Navigator:** I would definitely recommend this product. This is a robust and complete software package, easy to use, and capable for all our needs. **What problems is Alloy Navigator solving and how is that benefiting you?** We are in the process of recording all our assets in Alloy Navigator. We have already realized the benefits of better inventory control, tracking, and reporting. ### 34. Ideal **Rating:** 5.0/5.0 stars **Reviewed by:** Liule M. | IT Support Technician, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Alloy Navigator?** You can customize most of the settings to best fit business needs. **What do you dislike about Alloy Navigator?** There's very few downsides to this software **Recommendations to others considering Alloy Navigator:** Please take advantage of the coaching Alloy provides. This will help by clarifying features, services and the customization involved. **What problems is Alloy Navigator solving and how is that benefiting you?** We are able to effectively prioritize our daily tasks and meet expectations ### 35. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2020 **What do you like best about Alloy Navigator?** Cloud based and easy to use dashboard... Workflows are powerful and flexible **What do you dislike about Alloy Navigator?** Very easy to organise tickets and collaborate with other technicians. **Recommendations to others considering Alloy Navigator:** This is what you need & it makes communication so easy **What problems is Alloy Navigator solving and how is that benefiting you?** Helpdesk support, tracking Assets , Purchasing, Projects ### 36. Very User friendly and easy to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Brian P. | Senior Systems Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Alloy Navigator?** I like the change management and reporting **What do you dislike about Alloy Navigator?** When using the web portal, it always opens a new tab **What problems is Alloy Navigator solving and how is that benefiting you?** Being able to see the teams tickets and the status of them. Helps manage the teams work load ### 37. Simple, yet satisfyin **Rating:** 4.5/5.0 stars **Reviewed by:** Angela (Angie) d. | Customer Analytics Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Alloy Navigator?** Alloy Navigator has been able to resolve our Knowledgebase needs while still providing room for growth. **What do you dislike about Alloy Navigator?** The only downside is their lack of reporting, everything else is great. **What problems is Alloy Navigator solving and how is that benefiting you?** We have been able to launch a new, intuitive, easy to use knowledgebase for our existing and new employee base. With the new knowledgebase, we have been able to resolve customers inquiries quicker, allowing us to support our customers more efficiently. ### 38. Alloy Navigator Express is Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Alloy Navigator?** The ability to scan the network an find new devices, the reporting capabilities of device stats, the Help Desk web portal for user work order/ticket submissions, the Knowledge base to collect and reference past fixes. **What do you dislike about Alloy Navigator?** I wish the client UI was more configurable. To allow for less white space for smaller screens. **Recommendations to others considering Alloy Navigator:** Recommend this product for any progressive IT team. **What problems is Alloy Navigator solving and how is that benefiting you?** Ticket tracking, device tracking, Knowledge base. ### 39. Alloy Navigator **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. | Supervisor of Corporate IT Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Alloy Navigator?** This has been the best tools for a cost effective solution to tracking inventory, software and checking out equipment to end users! It was easy to set up and the Help Desk portal and ticketing system is very simple to use even for our end users! **What do you dislike about Alloy Navigator?** Lack of reporting on the software allocations side could be improved. Limited options for software reporting. **What problems is Alloy Navigator solving and how is that benefiting you?** I was able to eliminate about 4 different spreadsheets for tracking contracts, equipment checkout, software distribution, etc. It is now all in one place and I receive a weekly notification for expiring contracts. **Official Response from Jonathan Cotto:** > Thank you for your kind words Mary! We couldn't be happier to hear how using our solution has resulted in streamlining so many of your processes! Also, it's great to hear you were pleased with the software allocation reports we provided you shortly after your review. Let us know if there's anything else you need! ### 40. Looking for an easy to use HelpDesk/Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Alloy Navigator?** Easy to access functions to IT Management function. **What do you dislike about Alloy Navigator?** Could have more templates for inventory, but the customization will work. **Recommendations to others considering Alloy Navigator:** Try it out, configure and it make the call based on cost/value. **What problems is Alloy Navigator solving and how is that benefiting you?** Ticket Management, inventory control, software/hardware history ### 41. 7+ years expoerience with alloy **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Alloy Navigator?** I really like alloy for its complex solutions. **What do you dislike about Alloy Navigator?** Standalone application is slow in comparison to reports generated on database level. **What problems is Alloy Navigator solving and how is that benefiting you?** I am using alloy to control opening new restaurants processes ### 42. Overall a great product. **Rating:** 5.0/5.0 stars **Reviewed by:** Rick H. | Network Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Alloy Navigator?** The capability to have help desk, software inventory, and hardware inventory in one application. **What do you dislike about Alloy Navigator?** No complaints so far. Does what we need it to do. **What problems is Alloy Navigator solving and how is that benefiting you?** Hardware & software inventory tracking. ### 43. help ticket system **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Alloy Navigator?** not really certain what I like best., it does a basic job of accepting and holding help tickets **What do you dislike about Alloy Navigator?** Clunky UI, It seems to be that the system is best suited for a use where it is more internal usage, and less interaction with external users. **What problems is Alloy Navigator solving and how is that benefiting you?** managing help tickets ## Alloy Navigator Discussions - [What is the use of Alloy Navigator?](https://www.g2.com/discussions/what-is-the-use-of-alloy-navigator) - [What is Alloy in Software?](https://www.g2.com/discussions/what-is-alloy-in-software) - [What is Alloy Navigator?](https://www.g2.com/discussions/what-is-alloy-navigator) - [View Alloy Navigator pricing details and edition comparison](https://www.g2.com/products/alloy-navigator/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-17+08%3A26%3A15+-0500&secure%5Bsession_id%5D=60407366-9750-4811-8458-dae654f22b92&secure%5Btoken%5D=5dfe667ad236b0b635f7382ff2b32f3163232c88b38ee29a3746b8c24130df04&format=llm_user) ## Alloy Navigator Features **Administration** - Change Management - Asset Management - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Functionality** - Software inventory and lifecycle management - License entitlement and usage management - Vendor management and compliance - Automated end user license provisioning - Approved app catalogue - Customized alerts **Agentic AI - Software Asset Management Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Risk assessment** - Shadow IT detection - Software vulnerability assessment - Redundant software functionality identification **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Alloy Navigator Alternatives - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,712 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (766 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)