Alloy Navigator Reviews & Product Details

Alloy Navigator Overview

What is Alloy Navigator?

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator also creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Additionally, workflow management tools enable users to design custom IT processes that can altered to the specific needs of their business and personnel. It also offers an online web portal and self-service portal for end users as well as a mobile portal for technicians. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance with software licensing tools. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis.

Alloy Navigator Details
Languages Supported
German, English, French, Italian, Portuguese, Russian, Spanish, Chinese (Simplified)
Product Description

Alloy Software is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations.


Seller Details
Seller
Alloy Software
Company Website
Year Founded
2002
HQ Location
Bloomfield, NJ
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Description

Alloy Software is a trusted provider of IT Service Management, IT Asset Management, and Network Inventory solutions that help organizations of all sizes automate IT operations.


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Alloy Navigator Screenshots

Alloy Navigator Reviews

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IT Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

First of all, excellent support, It is vastly comprehensive and works SO well for anything you could think of from Sales to Service to Billing Data. It is wildly comprehensive and has a huge knowledge base. All our ticketing, service, project management, sales, purchasing & assets management cycle tasks are all managed from within Alloy now. With all our staffs & clients using this system we still have a very responsive system with a great interface that have been customised to match some of the terms we use to describe our business processes. Great organisation of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. One of the things I like the most is having the opportunity to open multiple tabs, It provides the ability to look up customers fast, start tickets fast and resolve them quickly. This is key when working a helpdesk where volume counts. It is very flexible and useful for managing customer tickets, with a great interface and proper management. It allows the automation for the assignment of tickets and the notification by a valid email. Alloy is very stable and the connection with the databases allows great flexibility Review collected by and hosted on G2.com.

What do you dislike?

There's absolutely nothing to dislike with this product :)

Very easy to organise tickets and collaborate with other technicians. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is what you need & it makes communication so easy Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's super customisable, with a very extensible API and integration capabilities, allowing us to centralise so many of our systems and daily tasks into one platform. Has enough features to essentially run your entire business out of! When it comes to tracking issues, maintaining inventory and documented details across many partners/clients/sites. Review collected by and hosted on G2.com.

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Founder and CEO (Fundador y Presidente)
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

One of the points that I want to highlight is the excellent support they provide.

They have trained people and they respond quickly to the problems or concerns that one has.

Today, this point is very important and makes a difference when choosing or continuing to use a product. Review collected by and hosted on G2.com.

What do you dislike?

I still haven't found anything I disagree with. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The remarkable thing was the ease of organizing the inventory that a company have. Review collected by and hosted on G2.com.

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IT technical Support
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Obviously the asset and inventory management. Specially tracking those assets. Review collected by and hosted on G2.com.

What do you dislike?

Reports. Report generation is little tedious one. I am always facing issues while generating report. Querying is very easy but there is no option to print that queried information.

1. what if my senior engineer is asking me to generate report of list of laptops deployed.

2. what if my senior engineer is asking me to list all the IT belongings of particular employee.

in the above said scenarios, what i am doing is manually creating an excel sheet based upon the query

this is very difficult as the list increases. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Assets and inventory management.

IT Service management Review collected by and hosted on G2.com.

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I.T. Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It is structured to leverage ITIL principles out of the box. The user interface and web portals make it easy for both customers and technicians to use the tools. Workflows are powerful and flexible. The ability to customize workflows and the web portal make it so flexible that we have made it a "one stop" departmental Help Desk, including "non-IT" issues. Alloy's customer service team is one of the most competent and customer-oriented organizations I have ever worked with. Review collected by and hosted on G2.com.

What do you dislike?

The client has been the best way to be the best way to leverage technician tools; however, their recent version update appears to make the web portal even more powerful. Looking forward to upgrade. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Their support team is top notch. We have also utilized on site consulting which was well-worth the investment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Other departments in our organization have tried multiple different products to meet similar needs as ours; we have even offered to expand our implementation to include them. They struggle on, while we continue to leverage Alloy more and more. We have even established "non-IT" workflows to help our Administration and Support Services handle service requests. Alloy is extremely customizable and made this easy. Review collected by and hosted on G2.com.

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IT Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I've been using Alloy for about 10 years and when I was looking for a product that would give us help desk capabilities, change management and asset management, there were some pretty expensive products out there ($50K+). Alloy gave us everything we were looking for at a fraction of the cost. I have recommended Alloy to a few colleagues in the IT field and they have begun using it as well. Alloy is highly customizable and support is top notch! Couldn't be happier with this product... Review collected by and hosted on G2.com.

What do you dislike?

I have nothing negative to say about the product - again, been using for 10+ years and it has given us everything that we have wanted in a help desk/change management/asset management solution. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

One of the best products we have implemented - ROI in so many areas for us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was recently approached by our VP of Sales and asked to come up with a solution to deal with "Customer Claims." Previously this was being done in a spreadsheet and file/folder structure on our file server. Because of this, nobody knew when the customer service group worked on claims (spreadsheet wasn't being updated) and consumer information/data wasn't being placed in the respective folders). I presented Alloy to our VP of Sales and explained that our customer service group dealing with and resolving a customer claim is really no different than our IT group working through and resolving an IT ticket - they are both problems that need a resolution.

Since that presentation, we have begun to use Alloy for all customer complaints and configured automation around the claims tickets:

- Link on our website that sends customer to Formstack form

- Customer fills our form with their data/info and email from Formstack sent to our help desk mailbox

- Alloy pulls in the email from the help desk mailbox, creates a ticket, assigns the ticket to the customer service -

group, they get an email letting them know a new ticket is created and Alloy then sends an auto response email

with ticket #, warranty info for our chemical, etc. back to the consumer.

- Ticket is worked on and when one rep is done with their part of the claims process, they re-assign to the next

person and that next person gets an email (this is probably one of the biggest problems we had in the old

approach - nobody knew when claims were being worked on).

- We were able to add custom fields in the "closure" screen for currency (so that if we did cut a check to the

customer, we can put a $ amount there and then we can also report on that (How much money have we had to

pay out over the year).

- Reports (no way to do this under the old approach of spreadsheet/files/folders).

- SLAs - Email reminders when a claim sits "untouched" for more than 14 days...

Being able to use Alloy for our Claims Resolution (in addition to help desk functions) has allowed us to respond to claims in a much more efficient and timely manner as well as report back to upper management on the overall claims process.

Review collected by and hosted on G2.com.

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SE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We are using the Navigator Express version. We moved to Navigator Express from Alloy Discovery so we could also use the Ticket/Helpdesk and Change Request features in Navigator Express. Our overall experience so far with Navigator Express has been a very positive one. We like that it has both regular and mobile web browser interface and also a desktop app version for technicians.

Definitely worth the time to download and review if you are looking for a good well-rounded ITSM tool with a vast feature set that just keeps on growing. Review collected by and hosted on G2.com.

What do you dislike?

Some functionality out of the box is a bit weak. We are an email heavy support organisation so this is critical to us to communicate via email. However, I would expect this initially for out of the box setup. Takes some customization to get where we like Navigator to work for us but this has been done with the help of support. Other than that we have not run into anything that we have not been able to overcome. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend having a look at Navigator Express as part of your evaluation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Navigator has centralized our IT Helpdesk and Inventory systems and ITSM requirements in general. It has become the focal point for our IT department. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Amazing IT Help desk solution with ITIL Compliance Review collected by and hosted on G2.com.

What do you dislike?

I have been using this product since 2017, almost all features are using and very satisfied Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Fantastic ITSM product with ITIL compliance. very easy manage tickets & assets Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IT Help desk Management, Asset Management, Incident Management etc Review collected by and hosted on G2.com.

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I.T. Analyst/Support
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Zodiac Aerospace now Safran Group has been using Alloy for a very long time and depend on its day-to-day functionalities and features to serve over 5000 users and computers. It is a crucial tool for the organization and the team. Some of the many features we like best about it is, that it does come fully ready out of the box but very easy to customize it to fit your needs and your organization. Review collected by and hosted on G2.com.

What do you dislike?

For the longest time we were on Versions 6 then finally made the move over to versions 7's and then now on 8's. Even tho it was a huge upgrade, and the visualization improved tremendously, we found it a bit less stable on the discovery side. Have experienced some of glitches and system freezing/crashing. Maybe on the next update/patch these issues/bugs will be resolved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Consider the software and its functionalities, become familiar with it and you will love it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having been using the software for many years, we solve every single IT needs on our day-to-day basis. As mentioned before it is one of our most crucial tools we depend on to get our job done, our meaning a department of 20 IT professionals and serving over 5000 users. Review collected by and hosted on G2.com.

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IT Helpdesk Planner
Pharmaceuticals
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We are a steadily growing company, and have expanded the IT department from 5 to 18 in just under 20 months. Alloy is very user friendly and was incredibly easy to implement and maintain, and our users are finding the self-service portal very useful! Review collected by and hosted on G2.com.

What do you dislike?

There are only minor inconveniences, such as when you adjust the mandatory fields for a ticket, they don't change in the side menus that pop up - we have made the Assignee Group mandatory, but when using the quick menus, it still requires a mandatory assignee. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has made it very easy to keep on top of the issues and requests reported to the helpdesk, and to measure KPI's for my staff. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Alloy Navigator is completely customizable and works well in any environment. Review collected by and hosted on G2.com.

What do you dislike?

Alloy Navigator is a great Tool, nothing negative. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having one tool manage everything for our department. Saves Time and money. Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The new software sounds powerful with many features that our old one does not have. Review collected by and hosted on G2.com.

What do you dislike?

Too many clicks to see the submitted request email. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

None Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ticketing mostly Review collected by and hosted on G2.com.

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ICT Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The easy installation, including connection with AD and Database, the automated inventory of network assets and the look and feel of the program. Review collected by and hosted on G2.com.

What do you dislike?

The customisation of the websites through HTML and CSS Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I've tested some other programs (7) and Alloy Navigator came out as the best. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The email to ticket transfer, the control of assets and their users. Review collected by and hosted on G2.com.

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Global IT Incident and Problem Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

From my perspective the best feature is freedom with configuration. Administrative settings allows to configure workflows, mails, triggers etc. Review collected by and hosted on G2.com.

What do you dislike?

Attachments in database are very demanding for space. Desktop application processes queries very slowly compared to web portal and API. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can't imagine working in IT support without ITSM tool. Alloy helped us build professional and easy to use self service portal that gathers all of our users issues and requests, and helps to spread knowledge base articles across organization. Review collected by and hosted on G2.com.

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Managing Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Web based portal (we run from Azure) can customize anything needed to suit our Business requirements Review collected by and hosted on G2.com.

What do you dislike?

Nothing at this stage, have had very little issues and support has been very good Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helpdesk support, tracking Assets , Purchasing, Projects Review collected by and hosted on G2.com.

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AU
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Simple, easy to use, easy to customize, excellent reporting Review collected by and hosted on G2.com.

What do you dislike?

Local vendor support is almost not available, Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's easy to use, easy to customize, friendly with end users, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managed the Total IT assets, Ticketing Portal Review collected by and hosted on G2.com.

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Support Technician
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Alloy has made it easy navigate to other parts of the data base from virtually anywhere in the system. Almost all fields have drop-downs or browse buttons to search or modify other parts of the data base for quick, easy record updates Review collected by and hosted on G2.com.

What do you dislike?

Setup can be a bit intensive, but only because the software package is so robust. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would definitely recommend this product. This is a robust and complete software package, easy to use, and capable for all our needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are in the process of recording all our assets in Alloy Navigator. We have already realized the benefits of better inventory control, tracking, and reporting. Review collected by and hosted on G2.com.

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IT Support Technician
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

You can customize most of the settings to best fit business needs. Review collected by and hosted on G2.com.

What do you dislike?

There's very few downsides to this software Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please take advantage of the coaching Alloy provides. This will help by clarifying features, services and the customization involved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to effectively prioritize our daily tasks and meet expectations Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Cloud based and easy to use dashboard... Workflows are powerful and flexible Review collected by and hosted on G2.com.

What do you dislike?

Very easy to organise tickets and collaborate with other technicians. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is what you need & it makes communication so easy Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helpdesk support, tracking Assets , Purchasing, Projects Review collected by and hosted on G2.com.

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Senior Systems Administrator
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like the change management and reporting Review collected by and hosted on G2.com.

What do you dislike?

When using the web portal, it always opens a new tab Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to see the teams tickets and the status of them. Helps manage the teams work load Review collected by and hosted on G2.com.

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Customer Analytics Manager
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Alloy Navigator has been able to resolve our Knowledgebase needs while still providing room for growth. Review collected by and hosted on G2.com.

What do you dislike?

The only downside is their lack of reporting, everything else is great. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to launch a new, intuitive, easy to use knowledgebase for our existing and new employee base. With the new knowledgebase, we have been able to resolve customers inquiries quicker, allowing us to support our customers more efficiently. Review collected by and hosted on G2.com.

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AU
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The ability to scan the network an find new devices, the reporting capabilities of device stats, the Help Desk web portal for user work order/ticket submissions, the Knowledge base to collect and reference past fixes. Review collected by and hosted on G2.com.

What do you dislike?

I wish the client UI was more configurable. To allow for less white space for smaller screens. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Recommend this product for any progressive IT team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ticket tracking, device tracking, Knowledge base. Review collected by and hosted on G2.com.

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Supervisor of Corporate IT Systems
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

This has been the best tools for a cost effective solution to tracking inventory, software and checking out equipment to end users! It was easy to set up and the Help Desk portal and ticketing system is very simple to use even for our end users! Review collected by and hosted on G2.com.

What do you dislike?

Lack of reporting on the software allocations side could be improved. Limited options for software reporting. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was able to eliminate about 4 different spreadsheets for tracking contracts, equipment checkout, software distribution, etc. It is now all in one place and I receive a weekly notification for expiring contracts. Review collected by and hosted on G2.com.

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Response from Jonathan Cotto of Alloy Navigator

Thank you for your kind words Mary! We couldn't be happier to hear how using our solution has resulted in streamlining so many of your processes!

Also, it's great to hear you were pleased with the software allocation reports we provided you shortly after your review.

Let us know if there's anything else you need!

AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Easy to access functions to IT Management function. Review collected by and hosted on G2.com.

What do you dislike?

Could have more templates for inventory, but the customization will work. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it out, configure and it make the call based on cost/value. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ticket Management, inventory control, software/hardware history Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I really like alloy for its complex solutions. Review collected by and hosted on G2.com.

What do you dislike?

Standalone application is slow in comparison to reports generated on database level. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am using alloy to control opening new restaurants processes Review collected by and hosted on G2.com.

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Network Admin
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The capability to have help desk, software inventory, and hardware inventory in one application. Review collected by and hosted on G2.com.

What do you dislike?

No complaints so far. Does what we need it to do. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Hardware & software inventory tracking. Review collected by and hosted on G2.com.

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Do you work for Alloy Navigator?