Alloys automates scans and helps us track hardware health in real time. It’s very reliable and consistent.

The portal is very easy for teachers to use, which really matters in a school environment. They can submit tickets quickly without needing any training, and the ability to track ticket status reduces the need for constant follow-up emails. The SLA tracking also helps our team stay on top of requests, so issues don’t stall and everything keeps moving.

Emails are automatically turned into tickets, so internal service reports go through right away without anyone needing to copy and paste them or enter them manually. The support team is also nice.