# Best HIPAA Compliant Messaging Software - Page 4 *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Healthcare practices need a secure way to efficiently communicate with their patients using convenient pieces of technology while remaining in compliance with industry standards and regulations. HIPAA compliant messaging software facilitates that need. HIPAA compliant messaging can take the form of secure text messaging, email, or other common methods of transmission. HIPAA compliant messaging applications can be used between physicians and patients, as well as between healthcare professionals for efficient cross-clinical communication. HIPAA compliant messaging solutions exist either as a standalone messaging tool or bundled within compound solutions, such as [medical practice management software](https://www.g2.com/categories/medical-practice-management), [patient engagement software](https://www.g2.com/categories/patient-engagement), or [clinical communication and collaboration software](https://www.g2crowd.com/categories/clinical-communication-and-collaboration). Any healthcare specialty can take advantage of HIPAA compliant messaging tools. To qualify for inclusion in the HIPAA Compliant Messaging category, a product must: - Provide healthcare organizations and patients with a means of secure, interactive communication - Comply with HIPAA regulations - Have the capability to be used on a variety of mobile devices or cloud technologies - Adhere to industry compliance and standards such as HIPAA (Health Insurance Portability and Accountability Act) and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) ## Top HIPAA Compliant Messaging Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Patient texting with EHR-integrated caller ID | "[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)" | | 2 | [Paubox](https://www.g2.com/products/paubox/reviews) | 4.9/5.0 (586 reviews) | Portal-free HIPAA email with automatic encryption | "[Effortless Automatic Email Encryption with Excellent Paubox Support](https://www.g2.com/survey_responses/paubox-review-12903747)" | | 3 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way patient texting with EHR-integrated reminders | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 4 | [iPlum](https://www.g2.com/products/iplum/reviews) | 4.3/5.0 (202 reviews) | Private practice texting with work-life boundaries | "[Secure Second Business Line That Keeps Client Communications Confidential](https://www.g2.com/survey_responses/iplum-review-13091234)" | | 5 | [Connecteam](https://www.g2.com/products/connecteam/reviews) | 4.6/5.0 (3,491 reviews) | Shift-based team coordination with geofenced timekeeping | "[Connecteam Review](https://www.g2.com/survey_responses/connecteam-review-10735494)" | | 6 | [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) | 4.4/5.0 (412 reviews) | Gmail-native HIPAA email encryption with one-click toggle | "[Effortless Secure Emailing with Virtru](https://www.g2.com/survey_responses/virtru-email-encryption-review-8020917)" | | 7 | [Klara](https://www.g2.com/products/klara/reviews) | 4.6/5.0 (105 reviews) | Patient texting workflows with voicemail transcription | "[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)" | | 8 | [Practice Better](https://www.g2.com/products/practice-better/reviews) | 4.7/5.0 (297 reviews) | All-in-one practice management with HIPAA messaging | "[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)" | | 9 | [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews) | 4.5/5.0 (195 reviews) | — | "[Simple UI with Peace of Mind from Safe, Encrypted Content](https://www.g2.com/survey_responses/tigerconnect-clinical-collaboration-platform-review-12657232)" | | 10 | [Spruce Health](https://www.g2.com/products/spruce-health/reviews) | 4.7/5.0 (342 reviews) | — | "[Flexible, Versatile Communication for Growing Teams with Spruce Health](https://www.g2.com/survey_responses/spruce-health-review-13054721)" | ## G2 Grid® for HIPAA Compliant Messaging Software ![G2 Grid® for HIPAA Compliant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hipaa-compliant-messaging/grids.png?focus%5B%5D=48097&focus%5B%5D=25519&focus%5B%5D=155274&focus%5B%5D=15407&focus%5B%5D=3675&focus%5B%5D=20433&focus%5B%5D=46458&focus%5B%5D=4931) Highlighted products: Weave, Paubox, Curogram, iPlum, Virtru Email Encryption, Connecteam, Klara, and TigerConnect Clinical Collaboration Platform. Underlying data: [Grid® JSON](https://www.g2.com/categories/hipaa-compliant-messaging/grids.json?focus%5B%5D=weave-weave&focus%5B%5D=paubox&focus%5B%5D=curogram&focus%5B%5D=iplum&focus%5B%5D=virtru-email-encryption&focus%5B%5D=connecteam&focus%5B%5D=klara&focus%5B%5D=tigerconnect-clinical-collaboration-platform) ## How Many HIPAA Compliant Messaging Software Products Does G2 Track? **Total Products under this Category:** 126 ### Category Stats (Jul 2026) - **Average Rating**: 4.43/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: tab32 (+9.42%) - Among all products in this category, tab32 recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank HIPAA Compliant Messaging Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 10,900+ Authentic Reviews - 126+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which HIPAA Compliant Messaging Software Is Best for Your Use Case? - **Leader:** [Weave](https://www.g2.com/products/weave-weave/reviews) - **Highest Performer:** [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews) - **Easiest to Use:** [Paubox](https://www.g2.com/products/paubox/reviews) - **Top Trending:** [Virtru Secure Share](https://www.g2.com/products/virtru-secure-share/reviews) - **Best Free Software:** [Paubox](https://www.g2.com/products/paubox/reviews) --- **Sponsored** ### StoriiCare StoriiCare is an AI-powered EHR and care management platform for adult day care centers, assisted living providers, and care homes. Trusted by over 300 care providers across 11 countries, it combines clinical documentation, private pay and Medicaid billing, and family engagement in one easy-to-use system. Care staff use StoriiCare to document care digitally, replacing paper records and reducing administrative time. Administrators gain real-time oversight across their organization. Families stay informed and connected to their loved ones through activity updates and shared care profiles. StoriiCare includes Skye, a built-in AI agent designed for care environments. Skye helps staff draft progress notes, identifies patterns in care data, and guides teams through documentation workflows. No technical expertise is required. On the clinical side, StoriiCare covers the full care lifecycle. Teams can complete care assessments, manage individualized care plans, record medication administration, log ADLs, write progress notes, and report incidents and falls. Every record is stored securely and accessible in real time. For billing, StoriiCare supports both private pay and Medicaid reimbursement. Providers can generate invoices, track attendance, manage authorization limits, and produce documentation needed for claims, all within the same platform used for care delivery. StoriiCare is used by adult day programs, memory care communities, residential care homes, and other community-based providers. It is recognized by Software Advice as Most Recommended and Best Customer Support, and is known for its ease of use, 50-plus features, and responsive support team. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1617&secure%5Bchosen_at%5D=2026-07-14T14%3A31%3A22Z&secure%5Bdisplayable_resource_id%5D=1617&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1617&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=53002&secure%5Bresource_id%5D=1617&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhipaa-compliant-messaging%3Fpage%3D2&secure%5Btoken%5D=ae8234c1b620ddd2d94ff8b5fa4dc4d4a8c5c0411843fe50b7a42401fba44bff&secure%5Burl%5D=https%3A%2F%2Fstoriicare.com%2Fdemo&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated HIPAA Compliant Messaging Software Products in 2026? ### 1. [Telmediq](https://www.g2.com/products/telmediq/reviews) Telmediq's Healthcare Communications Hub (HCH) integrates with your hospital's clinical, IT, and telecom systems to unify communications and streamline care coordination. The ultimate result of quick and error-free communication is improved patient experience and safety as well as savings for your clinicians and supporting staff. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Telmediq?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10) - **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10) - **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Telmediq?** - **Seller:** [TelmedIQ](https://www.g2.com/sellers/telmediq) - **Year Founded:** 2012 - **HQ Location:** Victoria, CA - **Twitter:** @Telmediq (615 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2836879 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Telmediq? **"[A very easy to use virtual site that allows physicians to interact with patients and other staff.](https://www.g2.com/survey_responses/telmediq-review-2901479)"** **Rating:** 5.0/5.0 stars *— Courtney C.* [Read full review](https://www.g2.com/survey_responses/telmediq-review-2901479) --- #### What Are G2 Users Discussing About Telmediq? - [What is Telmediq used for?](https://www.g2.com/discussions/what-is-telmediq-used-for) ### 2. [98point6](https://www.g2.com/products/98point6/reviews) 98point6 is pioneering a new approach to primary care. By pairing deep technology with board-certified physicians, our vision is to make primary care more accessible and affordable—leading to better health and reducing the cost of care. **Who Is the Company Behind 98point6?** - **Seller:** [98point6](https://www.g2.com/sellers/98point6) - **Year Founded:** 2015 - **HQ Location:** Seattle, US - **LinkedIn® Page:** https://www.linkedin.com/company/98point6-inc. (69 employees on LinkedIn®) ### 3. [AnodynePay](https://www.g2.com/products/anodynepay/reviews) AnodynePay is a product of Plutus Health Inc. AnodynePay is a software solution developed to cater to the US healthcare market. It is more inclined toward the patient payment software and offers better services and experiences to them. AnodynePay helps healthcare providers with analytics, online patient payments, tracking, patient engagement solutions, etc. You can learn more about AnodynePay from here. **Who Is the Company Behind AnodynePay?** - **Seller:** [Calpion](https://www.g2.com/sellers/calpion) - **Year Founded:** 2004 - **HQ Location:** Dallas, US - **LinkedIn® Page:** https://www.linkedin.com/company/calpion-inc- (833 employees on LinkedIn®) ### 4. [Avochato](https://www.g2.com/products/avochato/reviews) In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience every step of the way from lead capture and nurturing to post-sale support. The result: You increase engagement with your customers close more deals, faster than ever before. **Average Rating:** 4.4/5.0 **Total Reviews:** 193 **How Do G2 Users Rate Avochato?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Avochato?** - **Seller:** [Avochato](https://www.g2.com/sellers/avochato) - **Year Founded:** 2016 - **HQ Location:** Mill Valley, California - **Twitter:** @avochato (240 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17999079/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 54% Small-Business, 41% Mid-Market #### What Are Avochato's Pros and Cons? **Pros:** - Helpful (1 reviews) - User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Avochato? *AI-generated summary from verified user reviews* **Pros:** - Users find Avochato **incredibly helpful** and appreciate its user-friendly interface for seamless communication. - Users find Avochato to be very **user-friendly** and extremely helpful in their daily operations. #### What Are Recent G2 Reviews of Avochato? **"[Best text tool in the market](https://www.g2.com/survey_responses/avochato-review-11429909)"** **Rating:** 5.0/5.0 stars *— Adrian M.* [Read full review](https://www.g2.com/survey_responses/avochato-review-11429909) --- **"[We use it to text our outside vendors.](https://www.g2.com/survey_responses/avochato-review-676679)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/avochato-review-676679) --- #### What Are G2 Users Discussing About Avochato? - [What is Avochato used for?](https://www.g2.com/discussions/what-is-avochato-used-for) ### 5. [Axxess Hospice](https://www.g2.com/products/axxess-hospice/reviews) Axxess Hospice is built by hospice experts, for hospice professionals. Axxess Hospice was built from the ground up, tailored specifically for the needs of a growing hospice. It is the newest solution in Axxess' complete suite, additionally offering software for home healthcare and home care. You'll find streamlined IDG planning and meeting functionality that saves you time and keeps you compliant, easy-to-use dashboards that equip you with data to make smarter business decisions and medication management tools that empower better patient outcomes. **Who Is the Company Behind Axxess Hospice?** - **Seller:** [Axxess](https://www.g2.com/sellers/axxess) - **Company Website:** https://www.axxess.com - **Year Founded:** 2007 - **HQ Location:** Dallas, Texas - **Twitter:** @Axxess (2,446 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/axxess-consult/ (1,114 employees on LinkedIn®) ### 6. [Backline](https://www.g2.com/products/backline/reviews) Collaborative communication technologies such as HIPAA compliant texting can have a substantial impact on healthcare, dramatically improving speed, safety, precision and efficiency. The widespread use of smartphones makes communication possible practically anywhere, anytime. Physician use of mobile devices is widespread and growing rapidly. Nearly 90% of American health care workers use their personal phone at work, and 45% of clinicians already use mobile apps to collect data at bedside. Backline Delivers Secure Text Messages for Instant Care Team Collaboration DrFirst’s Backline communication and collaboration tool, specifically designed for use in healthcare environments, helps providers achieve better care coordination, better health outcomes, better transitions of care and lower hospital readmissions. Available for iPhone and Android mobile devices, and web-based desktop environments: Private, group and Patient-Centered Chat℠ modes Real-time delivery status indicators and timestamps Supports attachments up to 20MBs, including photos, videos, audio files and documents Secure text messaging encryption for physicians protects privacy, prevents unintended disclosure and meets HIPAA and Joint Commission requirements **Who Is the Company Behind Backline?** - **Seller:** [DrFirst](https://www.g2.com/sellers/drfirst-b5493daa-4be9-4cd8-87d9-00f41fde6ba1) - **Year Founded:** 2000 - **HQ Location:** Rockville, MD - **Twitter:** @DrFirst (3,135 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/63274/ (460 employees on LinkedIn®) ### 7. [BetterAccess](https://www.g2.com/products/betteraccess/reviews) An all-in-one platform that delivers qualified patients through a highly configurable online scheduling interface with multi-channel patient communication features. All patient engagements can be optimized through dashboards that track and measure key success metrics. BetterAccess can be integrated with your EHR Uni- or Bi-directionally or implemented in non-integrated way. **Who Is the Company Behind BetterAccess?** - **Seller:** [BetterHealthcare](https://www.g2.com/sellers/betterhealthcare) - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/betterhealthcare-company (30 employees on LinkedIn®) ### 8. [BettrLife](https://www.g2.com/products/bettrlife/reviews) BettrLife is an innovative technology company that delivers a robust software solution that empowers your patients/members to take an active role in their own health and wellness through a comprehensive suite of food, nutrition and exercise tools. **Who Is the Company Behind BettrLife?** - **Seller:** [BettrLife](https://www.g2.com/sellers/bettrlife) - **HQ Location:** N/A - **Twitter:** @BettrLife (807 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 9. [CareEco](https://www.g2.com/products/careeco/reviews) AI-Powered Healthcare Revenue Intelligence Platform **Who Is the Company Behind CareEco?** - **Seller:** [CareEco](https://www.g2.com/sellers/careeco) - **Year Founded:** 2019 - **HQ Location:** Brentwood, US - **LinkedIn® Page:** https://www.linkedin.com/company/careeco (47 employees on LinkedIn®) ### 10. [Charm Connect](https://www.g2.com/products/charm-connect/reviews) Charm Connect is a HIPAA compliant, healthcare messaging and care team communication platform for hospitals and clinics. It helps providers and stakeholders in patient care to communicate effectively by providing instant access to patient health information around which care discussions can be organized. Charm Connect comes with an intuitive feature set that includes Group Chat, Private Chat, Announcement Channel, Document Sharing and other familiar features. It keeps track of all care conversations and maintain history and helps in understanding patient context for better decision making. **Who Is the Company Behind Charm Connect?** - **Seller:** [ChARM](https://www.g2.com/sellers/charm-a0ed2bd8-26ca-4a67-ad14-9e0fd6906bdd) - **Year Founded:** 2007 - **HQ Location:** Pleasanton, US - **Twitter:** @charmhealth (409 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/charmhealth (48 employees on LinkedIn®) ### 11. [CipherHealth](https://www.g2.com/products/cipherhealth/reviews) CipherHealth's automated call, text, and email programs provide the most effective and scalable ways to reach out to patients and residents, helping your organization achieve its goals **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate CipherHealth?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind CipherHealth?** - **Seller:** [CipherHealth](https://www.g2.com/sellers/cipherhealth) - **Year Founded:** 2009 - **HQ Location:** New York, US - **Twitter:** @cipherhealth (899 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cipherhealth (115 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of CipherHealth? **"[Efficient and effective patient management platform](https://www.g2.com/survey_responses/cipherhealth-review-6993410)"** **Rating:** 5.0/5.0 stars *— Danielle J.* [Read full review](https://www.g2.com/survey_responses/cipherhealth-review-6993410) --- **"[Very Easy](https://www.g2.com/survey_responses/cipherhealth-review-1604994)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/cipherhealth-review-1604994) --- #### What Are G2 Users Discussing About CipherHealth? - [What is CipherHealth used for?](https://www.g2.com/discussions/what-is-cipherhealth-used-for) ### 12. [ClinicTracker](https://www.g2.com/products/clinictracker/reviews) A Behavioral Health EHR to Simplify Every Facet of Your Facility An EHR should make life easier for clinicians and administrators — and with ClinicTracker, it can. Built by clinicians and administrators, our behavioral health EHR software combines EHR, billing, and practice management into a single, fully integrated solution. Paired with an extraordinary degree of flexibility and lightning-fast support, we meet the needs of behavioral health providers in a way that other EHR software vendors can’t. One System To: Automate clinic routines Boost staff productivity Increase billing efficiency Enhance overall management **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **How Do G2 Users Rate ClinicTracker?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind ClinicTracker?** - **Seller:** [JAG Products](https://www.g2.com/sellers/jag-products) - **Year Founded:** 2000 - **HQ Location:** Fayetteville, US - **LinkedIn® Page:** https://www.linkedin.com/company/clinictracker/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of ClinicTracker? **"[Great concept ](https://www.g2.com/survey_responses/clinictracker-review-3276409)"** **Rating:** 4.0/5.0 stars *— Samantha M.* [Read full review](https://www.g2.com/survey_responses/clinictracker-review-3276409) --- **"[Easy to use](https://www.g2.com/survey_responses/clinictracker-review-8913075)"** **Rating:** 4.5/5.0 stars *— Kajal Bhatia @ P.* [Read full review](https://www.g2.com/survey_responses/clinictracker-review-8913075) --- #### What Are G2 Users Discussing About ClinicTracker? - [What is ClinicTracker Connect used for?](https://www.g2.com/discussions/what-is-clinictracker-connect-used-for) ### 13. [Contact and Call Center Software](https://www.g2.com/products/contact-and-call-center-software/reviews) Amtelco's contact and center software empowers healthcare and commercial organizations to efficiently and securely manage live calls and omnichannel traffic. Built for mission-critical environments, the platform delivers intelligent call routing, secure messaging, on-call scheduling, and web-based directories — all within a single, unified solution. Ellie AI, Amtelco's native AI assistant, enhances these capabilities by automating routine interactions, surfacing real-time insights, and enabling smarter, faster resolutions across every touchpoint. Leading healthcare systems and commercial organizations rely on Amtelco to handle high-volume call traffic, streamline workflows, and elevate the caller experience. The platform's flexible deployment options — cloud-based or on-premises — give organizations the freedom to choose the infrastructure that best fits their operational and compliance requirements. **Who Is the Company Behind Contact and Call Center Software?** - **Seller:** [Amtelco](https://www.g2.com/sellers/amtelco-e46b3c37-6df9-4908-9af2-d1faaf3b6b42) - **Year Founded:** 1976 - **HQ Location:** McFarland, US - **LinkedIn® Page:** https://www.linkedin.com/company/amtelco/ (138 employees on LinkedIn®) ### 14. [DataMotion Direct](https://www.g2.com/products/datamotion-direct/reviews) The DataMotion Health Platform deliver a wide range of integrated and standalone health information services and solutions. **Who Is the Company Behind DataMotion Direct?** - **Seller:** [DataMotion](https://www.g2.com/sellers/datamotion) - **Year Founded:** 1999 - **HQ Location:** Morristown, US - **Twitter:** @DataMotion (1,280 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/datamotion-inc./ (34 employees on LinkedIn®) ### 15. [Dialog Health](https://www.g2.com/products/dialog-health/reviews) Dialog Health is a HIPAA-compliant, two-way texting platform designed to enhance communication within the healthcare sector. By facilitating seamless interactions between healthcare providers and patients, it aims to improve engagement, reduce staff workload, and boost patient satisfaction. The platform offers a suite of features tailored to meet the unique challenges of healthcare communication, ensuring secure and efficient messaging without the need for additional apps. Key Features and Functionality: - Two-Way Texting: Enables effortless sending, receiving, and responding to messages, supporting both automated and freehand replies to maintain natural conversation flows. - No App Requirement: Patients can engage directly via text messages on their mobile devices without downloading additional applications. - Automated Messaging: Supports appointment reminders, confirmations, and follow-ups, reducing no-show rates and enhancing patient compliance. - Personalization and Audience Filtering: Utilizes dynamic tags and data fields to customize messages, increasing relevance and engagement. - Multi-Language Support: Accommodates diverse patient populations by offering messaging in multiple languages. - Real-Time Analytics: Provides actionable insights through real-time data tracking and reporting, allowing for continuous improvement of communication strategies. - Integration Capabilities: Seamlessly integrates with existing healthcare systems, including EHRs and CRMs, to enhance current workflows. Primary Value and Solutions Provided: Dialog Health addresses critical communication challenges in healthcare by offering a secure and efficient texting solution that improves patient engagement and operational efficiency. By automating routine communications such as appointment reminders and follow-ups, the platform reduces staff workload and minimizes no-show rates. Its personalized messaging capabilities foster stronger patient-provider relationships, leading to higher patient satisfaction and better health outcomes. Additionally, the platform's compliance with HIPAA and other industry standards ensures the confidentiality and security of patient information, making it a trusted tool for healthcare organizations aiming to modernize their communication strategies. **Who Is the Company Behind Dialog Health?** - **Seller:** [Dialog Health](https://www.g2.com/sellers/dialog-health) - **Year Founded:** 2011 - **HQ Location:** Franklin, US - **LinkedIn® Page:** https://www.linkedin.com/company/3588643 (24 employees on LinkedIn®) ### 16. [Digital Care Record](https://www.g2.com/products/orion-health-digital-care-record/reviews) Health information exchange solution with web-based interface for patient information sharing between organizations. Add-ons available. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind Digital Care Record?** - **Seller:** [Orion Health](https://www.g2.com/sellers/orion-health) - **Year Founded:** 1993 - **HQ Location:** Auckland, Auckland, New Zealand - **Twitter:** @OrionHealth (12,763 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/orion-health (714 employees on LinkedIn®) - **Ownership:** ASX: OHE **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Digital Care Record? **"[Redefine the healthcare experience!!](https://www.g2.com/survey_responses/digital-care-record-review-6745810)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/digital-care-record-review-6745810) --- #### What Are G2 Users Discussing About Digital Care Record? - [What is Orion Health Amadeus used for?](https://www.g2.com/discussions/what-is-orion-health-amadeus-used-for) ### 17. [Digital Pharmacist](https://www.g2.com/products/digital-pharmacist/reviews) Stand out from your competition. Digital Pharmacist offers HIPAA-compliant, cloud-based solutions to help your pharmacy attract new customers, increase efficiencies, and grow your business. From communications and adherence to digital marketing and reputation management, we provide you with everything you need to be successful in the digital age. We prove our value by giving you access to metrics that showcase results and creating products that both integrate with each other and multiple pharmacy management systems. With a deep understanding of the pharmacy industry paired with our customer-centric culture, Digital Pharmacist helps you transform the way you do business. **Who Is the Company Behind Digital Pharmacist?** - **Seller:** [Digital Pharmacist](https://www.g2.com/sellers/digital-pharmacist) - **Year Founded:** 2010 - **HQ Location:** Austin, US - **Twitter:** @Digital_Pharm (6,775 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/digitalpharmacist (78 employees on LinkedIn®) ### 18. [DocbookMD](https://www.g2.com/products/docbookmd/reviews) DocbookMD, a Medici company, is a HIPAA-secure communication solution for physicians and their care teams that helps improve care coordination. **Who Is the Company Behind DocbookMD?** - **Seller:** [DocbookMD](https://www.g2.com/sellers/docbookmd) - **HQ Location:** N/A - **Twitter:** @docbookmd (585 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 19. [DocStation](https://www.g2.com/products/docstation/reviews) DocStation gets pharmacies paid for services. Pharmacies use DocStation to provide care, bill medical claims, and participate in value-based programs with innovative health plans. Our software supports scheduling, HIPAA-compliant storage, electronic health record documentation, streamlined clinical workflows, medical claims submission, and revenue cycle management functionality, allowing pharmacies to take full advantage of clinical revenue opportunities. DocStation also partners with health plans to operate clinical programs at scale. **Who Is the Company Behind DocStation?** - **Seller:** [DocStation](https://www.g2.com/sellers/docstation) - **Year Founded:** 2017 - **HQ Location:** Austin, US - **LinkedIn® Page:** https://www.linkedin.com/company/docstation (18 employees on LinkedIn®) ### 20. [Doctolib](https://www.g2.com/products/doctolib/reviews) Doctolib is an online and mobile booking platform and management software provider for doctors in Europe. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Doctolib?** - **Seller:** [Doctolib](https://www.g2.com/sellers/doctolib) - **Year Founded:** 2013 - **HQ Location:** Levallois-Perret, Île-de-France, France - **Twitter:** @doctolib (19,553 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/doctolib/ (3,392 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Doctolib? **"[Easiest scheduling platform!](https://www.g2.com/survey_responses/doctolib-review-723598)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/doctolib-review-723598) --- #### What Are G2 Users Discussing About Doctolib? - [What is Doctolib used for?](https://www.g2.com/discussions/what-is-doctolib-used-for) ### 21. [EncryptScan](https://www.g2.com/products/encryptscan/reviews) EncryptScan is a HIPAA-compliant document management platform that allows field staff to securely capture paper documents, insurance cards, and other sensitive items through our encrypted mobile document scanning app. Admins and office staff can gain instant access to these documents through our secure cloud portal. **Who Is the Company Behind EncryptScan?** - **Seller:** [EncryptScan](https://www.g2.com/sellers/encryptscan) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 22. [FormHippo](https://www.g2.com/products/formhippo/reviews) FormHippo empowers users to send and publish fillable, signable HIPAA compliant Web and PDF forms online within minutes. Use our pre-built templates or create your own with our online form builder. Send PDF documents to multiple parties for electronic signature from any device all from our easy-to-use online platform. **Who Is the Company Behind FormHippo?** - **Seller:** [MailHippo](https://www.g2.com/sellers/mailhippo-24695676-2aeb-4393-8845-fe692632e93f) - **HQ Location:** Pompano Beach, FL - **LinkedIn® Page:** https://www.linkedin.com/company/mailhippo ### 23. [Formisoft](https://www.g2.com/products/formisoft/reviews) Formisoft is a patient engagement and front-office automation platform built for healthcare practices. It brings digital intake forms, online scheduling, payment collection, patient messaging, and workflow automation together in a single platform that's simple enough to set up in minutes. Unlike legacy systems that bolt on features as paid add-ons, Formisoft includes everything out of the box: HIPAA-compliant digital forms, online appointment booking, automated reminders via email and SMS, secure patient messaging, payment processing, document management, and e-signatures. No surprise fees, no feature gating. **Who Is the Company Behind Formisoft?** - **Seller:** [Formisoft](https://www.g2.com/sellers/formisoft) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 24. [FRANSiS](https://www.g2.com/products/fransis/reviews) FRANSiS is an AI-powered SMS platform built for mission-driven organizations — nonprofits, healthcare providers, schools, and government agencies. FRANSiS combines TCPA-compliant messaging, two-way conversational AI, and high-deliverability delivery to help teams reach the people they serve at scale. Use cases include donor engagement, appointment reminders, patient communication, parent-school outreach, and citizen engagement. HIPAA-ready with BAA available, FERPA-aligned, and FedRAMP-friendly workflows. **Who Is the Company Behind FRANSiS?** - **Seller:** [FRANSiS](https://www.g2.com/sellers/fransis) - **HQ Location:** Henderson, US - **LinkedIn® Page:** https://www.linkedin.com/company/fromfransis/ (9 employees on LinkedIn®) ### 25. [healow Genie](https://www.g2.com/products/healow-genie/reviews) healow Genie is a comprehensive, AI-powered contact center solution that connects patients to the information and assistance they need 24/7/365 while reducing the burden on front-office staff, improving compliance, extending care throughout the day, and helping reduce practices' overall operational costs. Genie allows busy medical practices to offer their patients intelligent self-service capabilities and automatic routing of calls and requests to the appropriate staff, whether for appointment scheduling, billing questions, referrals, medication refills, or other needs. And whenever your practice is closed, Genie handles patients' urgent medical needs with smart triaging that connects them to on-call physicians. Genie also can automatically generate outbound calls to individuals or groups of patients. By involving patients in engaging conversations rather than following a fixed script, Genie takes practices' outreach campaigns to a new level, strengthening outreach and helping improve patient compliance and medical outcomes. **Who Is the Company Behind healow Genie?** - **Seller:** [healow](https://www.g2.com/sellers/healow) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/healow-health (8 employees on LinkedIn®) ## What Is HIPAA Compliant Messaging Software? [Health Care Software](https://www.g2.com/categories/health-care) ## What Software Categories Are Similar to HIPAA Compliant Messaging Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) --- ## How Do You Choose the Right HIPAA Compliant Messaging Software? ### What You Should Know About HIPAA Compliant Messaging Software ### What is HIPAA Compliant Messaging Software? Health Insurance Portability and Accountability Act (HIPAA) compliant messaging software enables hospitals, health care organizations, and associated businesses to securely communicate with patients and share electronic protected health information (ePHI) with authorized users. HIPAA compliant messaging software helps medical practices and hospitals comply with HIPAA and other industry regulations, streamline staff communications, reduce patient no-shows, cut down on phone calls, and optimize their workflow. HIPAA compliant messaging solutions are modeled after similar instant messaging, [email software](https://www.g2.com/categories/email), and texting applications that are familiar to consumers. The key features of this software include text-based messaging and securing messages in accordance with HIPAA regulations. Many secure messaging solutions exist and have been utilized in the medical industry to communicate with patients. However, security does not necessarily guarantee regulation compliance. HIPAA compliant messaging solutions guarantee that regulations are met and provide health care professionals with an intuitive tool to seamlessly share information and communicate with patients. HIPAA compliant messaging software is similar to clinical communication and collaboration software when used internally between medical staff. However, the majority of HIPAA compliant messaging applications and tools are used between patients and health care teams to improve patients’ experiences with health care. HIPAA compliant messaging software ensures hospitals, practices, and health care providers do not compromise sensitive medical information. #### What Types of HIPAA Compliant Messaging Software Exist? While much discussion revolves around text-based HIPAA compliant messaging, vendors also offer solutions that encrypt and secure emails, video conferencing tools, chatbots, and help desk tools. **SMS or texting** HIPAA compliant text messaging providers add one more level of security and compliance to non-HIPAA compliant, secure text messaging solutions. **Email** HIPAA compliant email providers encrypt all outgoing emails to ensure the confidentiality of PHI. All HIPAA compliant email solutions support outbound emails and some support inbound replies as well. **Telemedicine** HIPAA guidelines mandate any system or method used for telemedicine or virtual consultations cannot be communicated via unsecured channels like Skype. Organizations and practitioners can utilize a vendor-specific HIPAA compliant video service or implement HIPAA compliant solutions that offer secure video or audio conferencing. **Help desk or chatbot** Chatbots can even be equipped to encrypt and ensure HIPAA compliance for health care organizations. Generally, HIPAA compliant chatbot software redirects communication from a messaging platform like Facebook Messenger or Twitter to a HIPAA compliant chat.  ### What are the Common Features of HIPAA Compliant Messaging Software? Standard HIPAA compliant messaging features include support for instant messaging and secure file transferring. Support for specific software integration, group messaging, message archiving, and message search can help buyers distinguish between different software offerings. The following are some core features within HIPAA compliant messaging software that can help health care professionals communicate with their patients while maintaining HIPAA compliance: **Two-way messaging:** All HIPAA compliant messaging solutions support two-way instant messaging, both internally and externally. Instant messaging can happen via SMS texting, email, or chatbot. Two-way messaging reduces phone tag, missed calls, and voicemails. HIPAA compliant texting is a key component of HIPAA compliant messaging solutions. Text-based communication makes it easier for patients to communicate with their providers in real time. Some solutions allow providers to automate secure texting to streamline communication with their patients.  **File sharing:** HIPAA compliant messaging solutions allow for file sharing between provider and patient. This is particularly useful when a provider wants to send lab results or another type of document so the patient can see the document in full.  **Centralized user administration:** HIPAA compliant messaging solutions provide a central location for administrators to manage users. Authentication measurements ensure that messages are sent and received by the exact person that should have access to those messages. HIPAA compliant messaging solutions allow users to manage and access these settings to ensure no authorized users can compromise the security of the solutions. **Message encryption** : HIPAA compliant messaging solutions must encrypt messages during message delivery transit. More comprehensive encryption functionality can include the encryption of an organization’s directory and redirect to a secure web portal and proprietary practice information. Some HIPAA compliant messaging software contains additional features:  **BYOD support:** Many hospitals and medical practices support bring-your-own-device (BYOD) practices. HIPAA compliant messaging solutions can be loaded onto personal devices, ultimately saving a health care organization from spending too much money on expensive hardware and equipment. **Cloud storage app integration:** HIPAA compliant messaging solutions that can integrate with cloud storage applications further simplify the sharing and filing of patient information between sender and recipient. **Electronic health record (EHR) integration:** HIPAA compliant messaging solutions that integrate with EHRs or electronic medical records (EMRs) make it easier for health care organizations to access patient data records and sync patient data updates when necessary. **Message lifespan management:** Beyond encrypting and securing text-based communication, HIPAA compliant messaging solutions must provide users with recall, lifespan, archiving, and remote deletion functionality. Another level of convenience that HIPAA compliance solutions provide is the ability to confirm that messages are delivered. Other features of HIPAA compliant messaging software: [Compound Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/compound), [Point Solution Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/point-solution). ### What are the Benefits of HIPAA Compliant Messaging Software? Health care organizations and institutions are subject to HIPAA compliance. HIPAA compliant messaging software enables hospitals and practices to improve their communication practices with patients. Medical professionals can leverage text messaging technology and combat data hacking and cybersecurity issues by sending encrypted emails with HIPAA compliant messaging software. These tools support workflow, cost efficiency, compliance, and overall security for any health care organization. HIPAA compliant software provides medical professionals and staff a simple alternative to other clinical communication and collaboration solutions. Users implement HIPAA compliant software to communicate with each other in addition to communicating with patients. Text-based HIPAA compliant messaging software is especially helpful during emergencies, both internally and externally; texting significantly cuts down on the amount of time it takes to relay a clear message. Communication breakdowns are avoided, coordination is improved, readmissions and insurance verification are streamlined, and overall patient care is centralized when organizations use messaging solutions that are HIPAA compliant. **Reduction in phone tag** : HIPAA compliant messaging solutions reduce the need for callbacks, voicemails, or misdirected messages. Additionally, HIPAA compliant messaging software provides users with delivery notifications, read receipts, and the ability to immediately archive or erase sensitive, shared patient information. **Increased efficiency and productivity:** Multiple users can participate in the same discussion which streamlines care coordination and enhances productivity. Clinical notes, x-rays, and treatment schedules can be easily shared between staff and health care systems as easily as prescriptions and appointment reminders are shared with patients. **Increased security** : HIPAA compliant messaging software is designed to help health care organizations and institutions adhere to the rules of protected health information (PHI), HIPAA, and other industry-specific regulations. By ensuring compliance, practitioners and medical professionals worry less about breaching and compromising the security of patient data. ### Who Uses HIPAA Compliant Messaging Software? Health care professionals are the main users of HIPAA compliant messaging software; patients do not actually use a portal or special system when they receive encrypted and secure messages. The best HIPAA compliant messaging software creates a seamless experience for patients so that while they are assured their information remains safe, they receive a text or email correspondence from their provider or medical system. **Medical professionals:** Health care professionals, medical staff, pharmacists, health care business associates, Medicaid and Medicare reimbursement specialists all fall under the realm of medical professionals. This includes any type of medical professional that must share or access sensitive patient information while communicating with relevant medical professionals or patients. All medical professionals can leverage HIPAA compliant messaging software to improve their workflow. **Patients** : Patients can receive communication from their provider via text message or email. These text-based communications are routed through a secure and encrypted sharing platform. On this platform, patients can receive updates, notifications, and confirmations for appointments, prescriptions, and procedures. #### Software Related to HIPAA Compliant Messaging Software HIPAA compliant messaging software doesn’t exist in a bubble. The following software types can be used in conjunction with or alongside HIPAA compliant messaging software include: [Clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration) **:** While HIPAA compliant messaging solutions can be leveraged to communicate with fellow medical professionals and patients, clinical communication and collaboration software is still a provider-specific solution. This software coordinates the flow of data between health care professionals to close gaps in patient care. [Patient engagement software](https://www.g2.com/categories/patient-engagement) **:** Patient engagement software provides patients with portals and platforms to monitor their health care progress, optimize payment and appointment scheduling, and communicate with their provider at their convenience. The two-way HIPAA compliant messaging is a version of patient engagement. [Patient scheduling software](https://www.g2.com/categories/patient-scheduling) **:** Patient scheduling software streamlines and simplifies the process of scheduling an appointment with a provider. Notably, the most common use case of HIPAA compliant messaging is reminding patients of upcoming appointments and notifying them when it’s time to schedule a follow up. The biggest benefit of HIPAA compliant messaging software is reducing no-shows and increasing the number of patients that a practitioner sees in a day. [Electronic health record (EHR) software](https://www.g2.com/categories/ehr) **:** HIPAA compliant messaging solutions are patient centric. Everything communicated through these solutions is tied to patient records. Patient records are stored and digitized in EHRs and EMRs. [Mobile device management (MDM) software](https://www.g2.com/categories/mobile-device-management-mdm) **:** If a health care organization offers a BYOD policy, then they will most likely choose a HIPAA compliant messaging solution that supports BYOD practice. HIPAA compliant messaging software that supports BYOD should offer mobile device management capabilities. This allows administrators to have complete access to the messaging app and ensure data is stored in the cloud and not on the actual device. ### Challenges with HIPAA Compliant Messaging Software Software solutions can come with their own set of challenges. The following issues can detract from widespread adoption even after the successful deployment and implementation of a HIPAA compliant messaging solution. **Lack of adoption:** While HIPAA compliant messaging solutions are designed to mimic the user experience of modern messaging solutions, there are still a few barriers to organizational adoption. Some barriers include the time it takes employees to feel comfortable with the platform, user access settings, scalability, and patients’ response. **Cost of setup:** Aside from the price of a HIPAA compliant messaging solution, there may be additional costs for monthly maintenance and security services, or for a vendor or IT support team. Researching all potential costs when deciding which solution to implement is important. **Data breaches:** Data breaches still happen today. While HIPAA compliance messaging solutions equip health care professionals with the tools to adhere to regulation and ease worries about compromising sensitive patient information, organizations must understand that solutions like these are preventative. This means that data breaches are still possible. **Existing methods of communication:**  The benefits of utilizing a text-based HIPAA compliant messaging solution will not immediately impact a health care organization that is fax based. Even organizations that use mobile phones or unified VoIP systems should understand the nuances between different operating system types. Prospective users of HIPAA compliant messaging software should not look at the solution as a magic tool to fix convoluted or inefficient communication workflows. Existing processes and solutions must be considered before a HIPAA compliant messaging tool is deployed throughout an organization. ### Which Companies Should Buy HIPAA Compliant Messaging Software? All health care organizations within the United States who deal with HIPAA-protected patient information should purchase HIPAA compliant messaging solutions.   **Medical practices:** Medical practices, particularly smaller ones, build relationships with their patients. HIPAA compliant messaging solutions are a great way to break down communication barriers between the provider and the patient.  **Hospitals:** Hospitals can benefit from implementing HIPAA compliant messaging software, as these solutions streamline communication with patients. ### How to Buy HIPAA Compliant Messaging Software #### Requirements Gathering (RFI/RFP) for HIPAA Compliant Messaging Software To put together a comprehensive requirement list for a HIPAA compliant messaging solution, the prospective buyer needs to determine a few things. One is whether they’re looking for a point solution that handles only messaging, or if they’re looking for a comprehensive patient engagement solution, of which HIPAA compliant messaging would be one part. Once that’s determined, the buyer should take a look at the various channels through which they’d want to communicate with their patients, as well as the number of patients they would be communicating with. An important part of implementing a HIPAA compliant messaging solution is how well it integrates with an existing tech stack, so prospective buyers should be cognizant of potential solutions’ interoperability.  #### Compare HIPAA Compliant Messaging Software Products **Create a long list** Buyers should remove any products that they know do not meet the basic criteria that they put together during their requirements gathering. They should compile a standardized list of questions based on those requirements to ask vendors during initial conversations.  **Create a short list** Once they have their long list based on vendors that meet their requirements, prospective buyers should send out RFIs and look at the responses to help compile a short list. The buying team should research via every available avenue at this point, looking to research reports, user reviews, and other third party sources to build out their knowledge of the solutions on the short list. **Conduct demos** When conducting demos, the team should ask to see the solutions handle situations typical to their day to day work. For example, buyers must ask the vendor to show how easy it is to upload and send lab results to patients. The selection team should also ask to see the solution handle outlier situations to test the full breadth of functionality of the solution. #### Selection of HIPAA Compliant Messaging Software **Choose a selection team** The actual users of the software should be involved in the conversation (providers, administrators). Whichever team is going to deal with implementation and integration into the existing tech stack should also be involved.  **Negotiation** The price will be an important factor at the negotiation stage. Decision makers from the selection team will have to weigh the cost against the benefits of a streamlined provider-patient communication process.  ### What Does HIPAA Compliant Messaging Software Cost? HIPAA compliant messaging solutions are typically priced per user of the software on a monthly basis. There may be additional costs for any customization or difficult implementations.  #### Return on Investment (ROI) ROI can be measured in several ways for HIPAA compliant messaging software. The primary indicators to look at are reduction in phone tag, reduction in consult wait time, reduction in the average length of patient stay, improved patient satisfaction, and reduction in preventable readmissions. Tracking all of these factors pre- and post-implementation is an excellent way to determine the ROI of the system.  ### HIPAA Compliant Messaging Software Trends Hospitals, individual practitioners, and any type of organization involved in the medical sphere must take HIPAA compliance into consideration. These are some trends that impact the HIPAA compliant messaging space; technology continues to innovate how medical professionals communicate with their patients. **Cloud communication platforms integration:** Although some vendors allow secure video chat within their HIPAA compliant messaging solution, that’s not a standard feature. More vendors are realizing the need for strong integrations with cloud communication platforms and VoIP channels to further secure and ease patient-provider and provider-provider communication. This means that non health care specific messaging applications are grappling with the need to integrate tools that help organizations comply with HIPAA. The normalization of telemedicine and the rising costs of health care encourage organizations to invest in HIPAA compliant messaging solutions that leverage every single communication medium. **HIPAA compliant services:** HIPAA compliant messaging services help organizations understand the complexity of these solutions. They encourage the adoption of these solutions since they reduce the amount of paperwork involved for providers. Additionally, they help clear up any confusion about the solutions. More companies and consultants are appearing that aim to help medical professionals comply with HIPAA and other regulations. **Additional regulation compliance:** GDPR, FERPA, HITECH, and CCPA are all federal regulations. HIPAA is not the only federal regulation that health care organizations and associated businesses must comply with. While solutions exist to specifically help organizations with HIPAA compliance, many are also becoming equipped to handle any kind of governmental regulation that impacts the confidentiality, integrity, and security of protected health information.