Luma Health Reviews & Product Details

Luma is easy to use. We have a great implementation team and this software easily interfaces with our electronic health record, Nextgen. Luma has helped to reduce our overall patient no show rate from 22% to 17% in 3 months. Our previous reminder service did not have user friendly reports, but with Luma Health, we are able to see reminder history and receive engaged patient responses to messages that flow right into our EHR. We can also send broadcast messages to target groups of patient who may need to schedule or who may need important health information. Our staff love how easy it is to communicate securely with patients. We are soon implementing contactless check-in to assist with keeping patients and staff safe in the wake of the pandemic. We are also on track to implement patient forms to assist with gathering important information electronically from patients prior to their visit or while they are waiting to be seen. Review collected by and hosted on G2.com.

We have not encountered any negatives since implementing. If I was forced to say something, I wish that the modules that we are not using (waitlist and referrals) could be hidden as not to confuse staff. Review collected by and hosted on G2.com.

Customer service is always on point! Always their to help when they you need them. They answer calls promptly and return calls very quickly when they are not currently available. The staff are always so kind and willing to help you out with any kind of problems that might arise. Review collected by and hosted on G2.com.

I personally believe they do not have any of downside to their services. They are constantly making an effort to go above and beyond with making sure our practice has everything we need to succeed. All in all the service is amazing! Review collected by and hosted on G2.com.

easy to learn, use and teach to employees , as well as I love the Text option chat we can have with our patients. I love all features it has , its like having an extra employee in the office that has taken up a lot of the day to day tasks. Review collected by and hosted on G2.com.

I would like LUMA to be able to collect co-pay and balances from patients by sending a text message and once payment is collected apply directly into patient account as well as give a balance detail sheet at the end of each business day Review collected by and hosted on G2.com.

I love that I can already see how LumaHealth is paying off for our business and brand. We've selected Luma Health as they directly partner with our technology and fully understand what running a medical practice needs. Luma Health also has created a great sense of customer service and values input from their customers or potential customers. Luma Health has helped us in managing our reviews which previously was more difficult to manage. Luma Health helped us address our opportunities mentioned from our patients without it being blasted on all external channels. Review collected by and hosted on G2.com.

While we are only in Phase 1 of rolling out the software for our practice, so far there isn't too much that I don't like. I would love if Luma Health could one day create technology where if a patient fills out a google review it could also post on other review platforms like Healthgrades, RateMD or WebMD. However the product that I was sold on works flawlessly with minimal effort from the staff and there's no complaints there. Review collected by and hosted on G2.com.

We love being able to use Luma Health as our reminder system for our 300+ appointments on a daily basis. This frees up our staff immensely to focus on our patient's care. We also appreciate with Luma Health we could use waitlist features, rescheduling, send individual or mass messages to patients as well as the review system. Review collected by and hosted on G2.com.

Luma Health is a system that doesn't make mistakes. When humans do make mistakes, Luma follows the standards set in place. This can cause some confusion sometimes when a patient may not get a reminder because they were scheduled too soon. Review collected by and hosted on G2.com.

Our medical practice was having difficulties contacting our patients and getting back responses of confirmed patient appointments. I reached out to Luma as I have heard great things about their capabilities from other practices who use the texting service for appointment reminders. We strive to have excellent patient care and communication so once I connected with Luma representative, they really took the time to fully understand how our scheduling system works and what needs we have that may differ from others. I was very impressed with their responsiveness to any minor issues or concerns that arose and the ability to track everything and receive back patient reviews was just what our company was looking for. Review collected by and hosted on G2.com.

Luma's texting option was excellent and our utilization of the service provided increased patient satisfaction, and helped keep our schedules full. No negative comments about the Luma product Review collected by and hosted on G2.com.

What first attracted us to Luma was the ability to send communications to patient that were referred to our office- most phone calls from an unknown number go unanswered but the texting has worked brilliantly! Also with COVID we are able to communicate with our patients who are waiting in their cars, home etc to ensure safe arrival to our office. Review collected by and hosted on G2.com.

Tracking referral analytics could improve Review collected by and hosted on G2.com.

Waiting list auto fulfillment. When there is an appointment cancelation they will find a patient from your waiting list to fill in the empty slot.

Integrated with our e-MAR.

Appointment reminders and appointment reminder flow.

TeleHealth.

They are very innovative, constantly adding more features. Review collected by and hosted on G2.com.

That they don't have an email broadcast option. Review collected by and hosted on G2.com.

I like how easy it is to send communications to our patients. It is also user friendly for the patient to communicate back or upload documents needed. Review collected by and hosted on G2.com.

I have not experienced any downside to this app so far. Review collected by and hosted on G2.com.

Being able to send secure messaging to the patients. Capturing patient referrals. Review collected by and hosted on G2.com.

There is nothing that I dislike at the moment Review collected by and hosted on G2.com.

I really like that Luma is very quick and thoroughly. It saves my team and I alot of time on the phone confirming appointments and scheduling. This frees us up to do other important TASK. Review collected by and hosted on G2.com.

I do not like that I can not edit a referring doctors information once I enter it. Review collected by and hosted on G2.com.

Luma allows us to customize our reminder messages. It is valuable to be able to send secure PHI text messages to patients. Review collected by and hosted on G2.com.

The main contact for help is email. While the support team is quick to respond, there are times when a phone call will provider better clarity more quickly. Review collected by and hosted on G2.com.

Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software. Review collected by and hosted on G2.com.

Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning. Review collected by and hosted on G2.com.

We are bit of an old-school cardiology practice and Luma has helped us step in to the 21st century. Not only has it made our patients' lives easier, but it has lightened the workload for many of our employees. I cannot say enough good things about Luma. I love that Luma is completely custom to your practice. Luma developers will work non-stop to make sure whatever feature you request is submitted to their team and worked on. Review collected by and hosted on G2.com.

Luma is based on the West Coast while we are on the East Coast. I know Luma cannot control timezones but we worry about there being an issue in the early morning when they are not in the office yet. SO FAR SO GOOD - and we have not had to deal with this yet. Some of the options (self-add and self-scheduler) were a little confusing when we first integrated but we are doing well now. Review collected by and hosted on G2.com.

Customized to practice specific scheduling and work flows, we did not have to change our work flow to fit within the platform. Review collected by and hosted on G2.com.

Lag time between EHR and Luma (6 minutes); working on two platforms Review collected by and hosted on G2.com.

Increases office efficiency, better workflows, about to focus on patient care. Automates administrative tasks you don't enjoy doing and fills last minute cancellation automatically by sending offers to patients on your waitlist. Review collected by and hosted on G2.com.

Nothing. It's a great program. All the platforms offered are great! Review collected by and hosted on G2.com.

The online scheduling for our offices that is not part of our EMR which requires patients to log into a portal in order to schedule. Review collected by and hosted on G2.com.

There has been time delays in updating the available appointments so this creates overbooking Review collected by and hosted on G2.com.

We like Luma because it allows us constant contacts with our patient base through a drastically reduced use of the labor force. Luma consistently assists us with filling appointment vacancies and cancellations. Review collected by and hosted on G2.com.

The biggest downside to Luma is the limitations as it related to scheduling specifics for doctors. There is some (but not a lot) of inflexibility. Review collected by and hosted on G2.com.

The effectiveness of the patient communication and the ability to reduce our No Shows by 50%. Review collected by and hosted on G2.com.

There are a few hickups with the technology, but they have been able to address them as they come up. Review collected by and hosted on G2.com.

The customer service and willingness to listen to requests and suggestions for product improvement or new programming and actually working on the request. Review collected by and hosted on G2.com.

The occasional glitch after updates. When an update is done we have experienced issues of appointments being cancelled when they shouldn't be and appointment reminders sent with incorrect date and time of appointment. Review collected by and hosted on G2.com.

Their customer service has been amazing. Anytime we have an issue or a new idea, they take the time to discuss the initiative and direct us to better outcomes. They also help to facilitate new ideas in the coming quarters. Their response time is fantastic. They are willing to help set up and show us even the most daunting tasks if we ask them to. Review collected by and hosted on G2.com.

Some new launches still need a little work but they are open to the criticism if needed. The insurance card feature is a work in process but helps to provide feedback to the office. As well, some ideas I have given them are slated for a much longer road map when I think they could integrate sooner for better results. Review collected by and hosted on G2.com.

We have been using LumaHealth for about a year. We were using another confirmation company before, but it never really worked properly. So we cancelled that plan and our staff started calling each and every patient to remind them of their appointment. LumaHealth found us during that time and we were impressed with the demonstration. We have a fairly young demographic, mostly 20's to 40's and we have been noticing with that many of our patients do not answer their phones, return calls or often times their voicemail is not setup or is full. But they receive and read their texts. Because of this, we recently reached out to LumaHealth to ask how we can send an individual text and they walked us through the process. This has worked really well when a provider had a schedule change and we needed to move appointments. Patients are more likely to receive and respond to a text than a phone call. We currently call patients when they “no show” for an appointment. We will be changing our protocol here shortly on that as well. Luma Health walked me through the steps to send out a broadcast message to all patients that did not show for the day. While we will have to check the box for each patient one by one, it will still save our staff time because they will not have to call each one.

LumaHealth has been very helpful and super friendly this whole time. Some companies are only great when you are in the process of deciding and when you first sign up, but LumaHealth has not changed in the year that we have been with them. We haven’t had a lot of questions, but they still check in with us from time to time to make sure everything is still okay. Review collected by and hosted on G2.com.

If only Luma Health was set up to send out a "no show" text automatically. That would be fantastic, but otherwise, I have no complaints. Review collected by and hosted on G2.com.

Broadcasts have been the most helpful concept for us. It is extremely useful when we have to send a mass message to over 70 patients of changes on any given day. Review collected by and hosted on G2.com.

I do not like the fact that we can't call customer service. I am using having this option for other services. Review collected by and hosted on G2.com.

The auto remind for appointments. The ability to input referrals and have the system contact the potential new patient who can then call at their convenience. We were calling, leaving a message (people don't answer numbers they don't recognize), waiting for them to call back, calling again, etc. Review collected by and hosted on G2.com.

It is not as integrated with eClinicalWorks as I would like, but that is likely a ECW problem, as I'm sure Luma would like to be more so. Review collected by and hosted on G2.com.

I like that if there is an issue you quickly receive an e-mail about what steps are being taken. Then as the issue is being resolved they provide information throughout the process, so you're not wondering if the issue is being worked on. Review collected by and hosted on G2.com.

I do not think there is anything I dislike about Luma. I find it easy to use and your point of contact is friendly and communicates as well as trains you on how to do things. Review collected by and hosted on G2.com.