# LuxSci Reviews **Vendor:** LuxSci **Category:** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Average Rating:** 4.7/5.0 **Total Reviews:** 83 ## About LuxSci LuxSci provides HIPAA-compliant email and secure digital communication solutions for organizations that send sensitive healthcare data at scale. The platform is designed for high deliverability, automated encryption, and compliance across transactional email, user communications, and customer outreach. • Secure High Volume: HIPAA-compliant transactional and application email delivered at scale via API or SMTP. • Secure Marketing: HIPAA-compliant email marketing and outreach campaigns with encryption and workflow automation. • Secure Gateway: Automatic, policy-based encryption for outbound email from Microsoft 365, Google Workspace, and on-premises systems. • Secure Forms: Encrypted web forms for collecting and routing PHI and other sensitive data. • Secure Email Hosting: Secure, compliant email hosting for organizations that require full control and auditability. LuxSci is used by healthcare providers, digital health companies, and regulated organizations that need secure communications without sacrificing deliverability or usability. ## LuxSci Pros & Cons **What users like:** - Users commend LuxSci for its **prompt and knowledgeable customer support** , enhancing the overall user experience significantly. (21 reviews) - Users appreciate the **high levels of security and encryption** LuxSci provides, ensuring their data is well protected. (12 reviews) - Users appreciate the **ease of use** of LuxSci, complimenting its straightforward setup and helpful support team. (11 reviews) - Users value LuxSci for its **HIPAA compliance** , ensuring top-tier security for their communications and data protection. (10 reviews) - Users commend the **responsive support** of LuxSci, highlighting prompt service that enhances their experience significantly. (9 reviews) - Users value the **reliable security features** of LuxSci, ensuring robust protection for sensitive client information. (8 reviews) - Helpful (7 reviews) - Response Time (7 reviews) - Email Security (6 reviews) - Protection (6 reviews) **What users dislike:** - Users experience **email filtering and integration issues** with LuxSci, leading to missed messages and setup frustrations. (5 reviews) - Users find the **interface not user-friendly** , often needing admin support to navigate and resolve issues. (5 reviews) - Users find the **interface not user-friendly** , noting outdated webmail layout compared to other email services. (5 reviews) - Users find **limited features** in LuxSci, lacking essential tools for communication and customization options. (4 reviews) - Users note **missing features** in LuxSci, such as ineffective email filtering and integration issues with Apple devices. (4 reviews) - Outdated Interface (4 reviews) - Difficult Setup (3 reviews) - Expensive (3 reviews) - Access Issues (2 reviews) - Attachment Issues (2 reviews) ## LuxSci Reviews ### 1. Excellent service for over 25 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **What do you like best about LuxSci?** Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. **What do you dislike about LuxSci?** Hmmm. There is nothing that I can think of. **What problems is LuxSci solving and how is that benefiting you?** Security was a focus of their's from day one. The few site issues I have had were due to other software not theirs as far as I know. I have never lost any files in stored in theire servers. **Official Response from Kacie Ward:** > Thank you for leaving a review! We appreciate your support over the last 20 years, and we hope you'll stay with us for years to come. ### 2. Great E-Mail and Website System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about LuxSci?** This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, tracking or notation. The system handles group e-mails as well. The filter system is sophisticated if you multiple e-mail aliases or mailboxes. For those who do not have e-mails pushed to their phone, my favorite feature is having a text alert when certain e-mails are received. Luxsci also offers very useful web-aides for tasks, notes, documents, calendaring and more. Luxsci's support has always been prompt and knowledgeable. More recently, I have used Luxsci's website/domain services and found it to be very user-friendly. **What do you dislike about LuxSci?** E-mails: When you right-click on a message that the "delete" option is in the middle of the choices. Not really a dislike problem, more this user's issue! **What problems is LuxSci solving and how is that benefiting you?** Several e-mail aliases for various associations are easily handled, organized and custom filtered. **Official Response from Kacie Ward:** > Thank you for the review! LuxSci's sophisticated secure email was designed to meet the complex needs of businesses that work with sensitive information. Thanks again for being a customer and please reach out to our support team with any questions. ### 3. Extremely pleased with my experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about LuxSci?** I like that you have access to a technician for help and troubleshooting via email. It has been very beneficial to always have efficient guidance at a moment's notice. **What do you dislike about LuxSci?** Although I really enjoy Luxsci and all it has to offer, at times I think it can be a little difficult to navigate if you have never used a program like it before. However, we are very pleased overall and will continue to use this service in the future! **What problems is LuxSci solving and how is that benefiting you?** Having a HIPPA-compliant email for patients continues our excellent communication outside the office for our pediatric practice. This program allows our company to be more accessible to our patients to answer questions in a timely and professional manner for an outstanding customer experience! **Official Response from Kacie Ward:** > Thank you for the review! I'm glad to hear our secure email service is enabling patient communication and engagement. Please don't hesitate to reach out to our support team with any questions, we are happy to help. ### 4. LuxSci is a very effective email management and security software. **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn M. | Litigation Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about LuxSci?** LuxSci does a great job filtering out spam email and keeping our account secure. On the administrative end, its very easy to add, update, and remove accounts. The customer support team responds quickly and effectively resolves any issues. LuxSci also provides a helpful backend to access all of our team's email accounts for administrative purposes - which is especially useful when teammembers leave before transferring their accounts and passwords. **What do you dislike about LuxSci?** LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxSci also sometimes has difficulty integrating with Apple. When setting up new email accounts on our macbooks, administrators sometimes have to put in the acccount information more than once before the changes will register. **What problems is LuxSci solving and how is that benefiting you?** LuxSci helps us manage and secure all of our team email accounts. It provides peace of mind and less IT oversight, heping to ensue our team is not a victim of phishing or other scams. It also provides administrator access to team email accounts, helping to ensure that important information and accounts are never lost. ### 5. Long-term user of LuxSci - Excellent & Fast Customer Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Kristen D. | Owner, Provider (Speech-Language Pathologist), Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about LuxSci?** I've been using LuxSci for HIPAA-compliant email services since I opened my pediatric speech and occupational therapy company over 14 years ago in 2011. Throughout the time, they've consistently remained reliable and secure with excellent customer service. LuxSci has rapid response times to any questions or support tickets we've had. They've responded with courteous, detailed responses to help troubleshoot as needed -- which hasn't been needed often. Our team uses LuxSci daily and have been pleased with being able to rest assurred we are transmitting emails in a safe, secure, and encrypted manner for HIPAA-compliance and the confidentiality of those we serve. **What do you dislike about LuxSci?** While their customer service is incredible, our main suggestion for feedback would be for the LuxSci support team to be able to quickly and easily access our systems with our consent for any IT-type adjustments that are usually tasked to us. There are times where this functionality isn't possible, but it would be great if LuxSci could "fix" the problems for us instead of sending a list of ways for us to fix them. That's the ONLY "dislike" in over 14 years with them though. **What problems is LuxSci solving and how is that benefiting you?** They've been helpful with working with us a small business in efforts to make their service financially viable. It helps us be able to retain LuxSci in a healthcare industry where our reimbursement has had no substantial increases, and even faced reductions, year after year. ### 6. Secure 3rd party email hosting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about LuxSci?** Say you wanted web or IMAP-based email that was as simple to use as GMail, but didn't spy on you? That's essentially what LuxSci provides. While their primary target is security-conscious businesses like healthcare where there are a lot of regulatory requirements, you can benefit from that level of security even if you are not under that kind of regulatory burden. **What do you dislike about LuxSci?** The web site is quite functional but not elegant. Some users complain the design "looks old." **What problems is LuxSci solving and how is that benefiting you?** Hosting your own mail servers is a big drain on IT resources. When you throw in spam and malware filtering, it's a big job. For a small company, we can outsource this to LuxSci at a very reasonable price. They provide both traditional IMAP-based and a web interface for yoru email. Your phone or desktop can have a native email app, or, if you prefer, you can access the email directly via the web interface, so it's good for both technical and nontechnical users alike. **Official Response from Kacie Ward:** > Thank you for the review! We're glad that outsourcing your email to LuxSci is helping to effectively allocate resources. We agree- with cyberattacks on the rise, everyone can benefit from added email security. ### 7. perfectly good email service - their edge is in customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Peter D. | representative director and president, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2025 **What do you like best about LuxSci?** I'm not a techie and find it hard to navigate most software set up. Luxsci's customer service is fast; they have super-easy-to-follow templates for most set-ups; and any specific queries you have are answered in plain English with respect for non-specialists. **What do you dislike about LuxSci?** It is quite expensive. If you are using the web-based interface, you can't access more than one account through the same browser (though not a problem if you use an email client). **What problems is LuxSci solving and how is that benefiting you?** It is a functional and easy to use email provider. They also host some websites for our companies. ### 8. Great Email Service for HIPAA compliance and medical field **Rating:** 4.5/5.0 stars **Reviewed by:** VICTORIA H. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about LuxSci?** I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great! **What do you dislike about LuxSci?** Recent updates have enhanced the composer. Integration with Google calendar would help **What problems is LuxSci solving and how is that benefiting you?** Being able to communicate with clients and their patients in a secure manner **Official Response from Kacie Ward:** > Hi Victoria, thank you for leaving a review! We appreciate the feedback and are happy to hear that LuxSci's secure and flexible SecureLine encryption technology is meeting your needs. Have an excellent day, and don't hesitate to reach out to our support team if there's anything we can help you with. ### 9. Great Customer Service!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim N. | Personal Running Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about LuxSci?** Luxsci designed my website 12 years ago and it is still going strong. Whenever I need updates on it, they are updated within 24 hours. Erik Kangas is the best!! **What do you dislike about LuxSci?** Nothing at all! They do an excellent job! **What problems is LuxSci solving and how is that benefiting you?** They filter a lot of spam and junk mail for me. ### 10. Confidence with the HIPAA compliance, but expensive. **Rating:** 3.0/5.0 stars **Reviewed by:** June H. | owner, therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about LuxSci?** HIPAA compliance, ease of use, excellent customer support **What do you dislike about LuxSci?** Expense, increased costs, lack of complete integration with phone **What problems is LuxSci solving and how is that benefiting you?** HIPAA compliance required for mental health provision ### 11. Easy way to send HIPAA compliant emails and attachments for Healthcare Providers. **Rating:** 4.5/5.0 stars **Reviewed by:** Allen J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about LuxSci?** The process of setting up an email account is quite easy. It can be done online or you can speak to one of their extremely knowledgeable support staff. Emails work just like any other platform, however, you now are protected. **What do you dislike about LuxSci?** Not much to dislike. Their service is consistent. I am very pleased with LuxSci. **What problems is LuxSci solving and how is that benefiting you?** HIPAA compliance. As a healthcare provider, this is vital to protecting ePHI for patients and providers. **Official Response from Kacie Ward:** > Hi Allen, thank you for choosing LuxSci to send secure emails. We appreciate the review, and thank you for being a customer! Please continue to reach out to support with any questions or concerns and we will be happy to assist you. ### 12. Secure email with prompt customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about LuxSci?** I like having the level of email security that LuxSci provides. And they are good at providing customer service that is prompt and addresses the questions I have with solutions and clear explanations. **What do you dislike about LuxSci?** The interface is not as user friendly as some other email services. **What problems is LuxSci solving and how is that benefiting you?** Providing secure email that maintains my email communication privacy. ### 13. Turn key solution **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew T. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about LuxSci?** Organization of administrator interface. **What do you dislike about LuxSci?** Repetitive Proofpoint Essentials - Quarantine Digest **What problems is LuxSci solving and how is that benefiting you?** Luxsci is providing secure email hosting service ### 14. Most secure and HIPAA compliant email platform **Rating:** 5.0/5.0 stars **Reviewed by:** Helena G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about LuxSci?** I highly recommend it for the HIPAA compliant email service they offer. We are a small company so we we´re worried about not being attended when needed, but so far we have a very good customer service. Once you are in it it´s very ease of use, at the beggining we feelt overwhelmed but after 1 or 2 days we got use to it. We use it daily and we also like that each day we receive a report of potential spam emails, which allow us to block any email we don´t want or need. The training was very simple so I´ll say it was implemented really well. The software has an excellent ease of integration with other third-party services as you´re able to unecrypt any email you want to send. **What do you dislike about LuxSci?** It doesn´t has an application or any way to communicate within the people of the same company (like a Zoom, Teams or any other platform). **What problems is LuxSci solving and how is that benefiting you?** Our sales representative told us that they might come back sometime with an internal communication platform, so instead of our team only being in communication b email we can also chat. ### 15. Good support, service is somewhat dated. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about LuxSci?** Technical support is prompt and professional. **What do you dislike about LuxSci?** The service itself feels dated. Webmail app is painfully slow. **What problems is LuxSci solving and how is that benefiting you?** offering an alternative to Google and MS ### 16. Resolution to SSL sign on problem **Rating:** 5.0/5.0 stars **Reviewed by:** Jim W. | BusDev_Security Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LuxSci?** We use and rely upon secure email greatly. So, when we run into rare problems with LuxSci, it is greatly appreciated the short time to resolution. The Customer Support team is tenacious in solving problems in the shortest time possible. **What do you dislike about LuxSci?** This is more our issue, but when it comes time to SSL Renewal it is a bit confusing for us non technical types. If LuxSci could have the renewal a little less technical and a bit more moron proof, it would be greatly apprciated. **What problems is LuxSci solving and how is that benefiting you?** We are a Medical Billing Service and all our communications are required to be HIPAA compliant. Virtually all communications with patients and medical offices are ran through the LuxSci email server. ### 17. Great email solution for security **Rating:** 5.0/5.0 stars **Reviewed by:** James W M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about LuxSci?** I have been using LuxSci for my business for the last 10 years now. Luxsci has been a great partner and provided excellent service to us. After 10 years I experienced my first outage ever, and it was completely my fault for messing up some settings. I submitted an emergency ticket after hours; within 30 minutes I had a tech on the phone with me troubleshooting and we got it back up in less than an hour. **What do you dislike about LuxSci?** My business uses Outlook mail client; however, if you were to use the web client that LuxSci offers it is not very aesthetically pleasing or modern. The cost is affordable given the quality of service and features; however, it is relatively expensive compared to using whatever email service comes with your basic web hosting. **What problems is LuxSci solving and how is that benefiting you?** Not mentioned is the anonymized IP service which is really beneficial to our business as the Dynamic IPs the ISP kept giving us were all blacklisted causing high rates of emails to be blocked by spam filters. **Official Response from Kacie Ward:** > Hi James, thank you for leaving a review! I'm glad our support team was able to help you out. We hope you'll remain a customer for years to come! ### 18. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Eileen L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about LuxSci?** As a customer of LuxSci for more than 19 years, I appreciate their excellent customer service. When submitting a question, even if I rate it as "not an emergency", I receive a response almost immediately. I also appreciate the ability to speak to the customer service specialist personally when I need to, without having to read through all sorts of online information. This saves me time and enables me to work more efficiently. I always get clear and patient explanations and guidance. **What do you dislike about LuxSci?** I have been a Lux Sci customer for over 19 years. I cannot think of any downside to this wonderful service. **What problems is LuxSci solving and how is that benefiting you?** As a tax accountant, using Lux Sci enables me to send attachments containing copies of client tax returns, and messages to clients containing sensitive and personal financial information without worry. It also allows the client to reply to me securely and send sensitive info to me from their end. **Official Response from Kacie Ward:** > Hi Eileen, thank you for leaving a review! Our customer support team is always ready to assist whenever you have questions. We thank you for being a long-time customer and hope you'll be with us for years to come. ### 19. Good customer service. Professional. Good product to offer. **Rating:** 5.0/5.0 stars **Reviewed by:** Julie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about LuxSci?** Best is the security and reassurance that emails and other forms are HIPAA compliant. **What do you dislike about LuxSci?** There is no phone number to call anyone. Have to write a support ticket for help, although they do respond quickly. **What problems is LuxSci solving and how is that benefiting you?** Forms are HIPAA compliant and I'm reassured that the emails are secure. **Official Response from Kacie Ward:** > Hi Julie, thank you for the kind review. Our support team is always happy to speak on the phone. Please indicate in the ticket that you would like a call back and one of our team members will be happy to talk to you. Thanks again for being a LuxSci customer! ### 20. LuxSci Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Plastics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about LuxSci?** The pro's of LuxSci web mail for business use is email's being sent for communication are HiPAA compliant which provides you a little level of protection when communicating to your patients or staff. **What do you dislike about LuxSci?** The con's of LuxSci web mail is the lack of features that this email offers. This software is a very basic email platform to use. Also, since the email platform is HiPAA compliant a lot of my emails will end up on the receiving end in their spam folder. Which means emails can be missed. **What problems is LuxSci solving and how is that benefiting you?** LuxSci went through an update on there software for web mail. Whem that happened I ran into some issues with missing some tools, that I use on regualr basis however, support helped me naviagate through the issues. ### 21. been using luxsci for 10+ yrs with no issues, secure, helpful and knowledgeable support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2023 **What do you like best about LuxSci?** secure, private service, very configurable, with a helpful support team, very easy to use and set up. **What do you dislike about LuxSci?** missing a web app, but iphone mail helps with that **What problems is LuxSci solving and how is that benefiting you?** Luxsci provides multiple security configuration options, including HIPPA settings. **Official Response from Kacie Ward:** > Thanks for being a LuxSci customer! We're glad to hear that our highly flexible and configurable email solutions are serving your business needs. Our mail solution can be also accessed from a web browser on a mobile device if iPhone Mail ever fails you. Thank you again for sharing your feedback with us. ### 22. Amazing Customer Service in an Era of Terrible Service **Rating:** 5.0/5.0 stars **Reviewed by:** Frank S. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2023 **What do you like best about LuxSci?** Today when I call almost anywhere for support I am met with roadblocks and call-backs. Whenever I reach out to Luxsic for assistance through their portal they get back right away and provide excellent follow up. **What do you dislike about LuxSci?** The only thing I can view as a dislike is the webmail layout. It seems outdated when compared to other services. This matters very little to me as I usually use Outlook. **What problems is LuxSci solving and how is that benefiting you?** We use ProofPoint by Luxsci for mail filtering. We have set up policies to hold potentially unwanted e-mails from getting through to our end users. We also have policies to automatically delete malicious e-mails from known bad actors. **Official Response from Kacie Ward:** > Hi Frank, thank you for taking the time to leave a review. We take pride in our commitment to customer service, and our support team is always happy to help. Thanks for being a customer and please reach out with any future questions or concerns. ### 23. Support was effective and quick **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about LuxSci?** LuxSci enables my small business to operate safely and effectively while maintaining my clients privacy. **What do you dislike about LuxSci?** Some communications from LuxSci are difficult to understand. **What problems is LuxSci solving and how is that benefiting you?** I can stay compliant with HIPAA rules. ### 24. Have been using Luxsci for many years to reliably handle email and host 3 websites **Rating:** 5.0/5.0 stars **Reviewed by:** John K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2022 **What do you like best about LuxSci?** They do provide secure email handling with the ability to set custom filters and rules for emails. Also, they support my websites including some in the financial sector that have private (hidden) domain registrations. Always very responsive with technical support questions. They've handled my websites continuously for around 20+ years now. **What do you dislike about LuxSci?** Could never get specialty feature requests implemented. Color coding of special emails is only partially enabled. These however, are custom requests by me. Still I think they could improve Luxsci email labeling for users. **What problems is LuxSci solving and how is that benefiting you?** Secure emails, Proofpoint automatically filters out most junk. Ability to go thru logs to catch if there's a false positive. Private registration of special websites for financial. **Official Response from Kacie Ward:** > Hi John, thanks for taking the time to leave a review! I'm glad to hear our secure email services are stopping spam and keeping your business safe. Please continue to reach out to our support team with feature requests, our development roadmap is always evolving. Thank you for being a LuxSci customer! ### 25. Great product, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Clinical Director and Owner, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about LuxSci?** * Fantastic Customer Support! * - Integration with Google Workspace HIPAA / HITRUST CSF - End-to-end encryption (E2EE) with optional portal pickup - Pricepoint for small to mid-sized (under 25) teams **What do you dislike about LuxSci?** It took a bit of effort and tweaking DNS settings to get the deliverability configured to work with Gmail and the other Google Workspace Apps. This was mainly due to changes with Google's updated configurations in 2022 into 2023. **What problems is LuxSci solving and how is that benefiting you?** End-to-End Encryption (E2EE) at a HIPAA compliant level with HITRUST CSF certification. Compared to alternatives, having a solution that integrates with Google Workspace and its applications was a key requirement that LuxSci fulfills. **Official Response from Kacie Ward:** > Hi Andrew, thank you for sharing your feedback. LuxSci's encryption technology is extremely flexible to meet the needs of healthcare practitioners of any size. Data security is our first priority, and we are committed to enabling secure patient engagement. Please reach out to our support team if there's anything we can help you with, and thank you again for being a customer! ### 26. Does its job and I don't even know it's there. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about LuxSci?** It encrypts my email with zero extra steps! Encryption is a necessary feature for me, but nobody wants to mess with extra accounts and passwords. The no-added-step encryption is great. **What do you dislike about LuxSci?** it was a little complicated getting things set up initially (but most of that didn't have to be done by me anyway). Once I got the hang of administrating it it's been pretty user-friendly. **What problems is LuxSci solving and how is that benefiting you?** It encrypts my email for HIPAA compliance. Definitely a benefit! **Official Response from Kacie Ward:** > Hello! Thank you for the review. LuxSci's always-on encryption was designed to help businesses with compliance needs protect sensitive data and reduce the risks of human errors. Please don't hesitate to reach out to our support team with any additional questions about account administration- they will be happy to help! ### 27. Perplexing Issues With Outlook Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Trey N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about LuxSci?** The interface is fairly intuitive, but I think the customer service and technical support is the best thing about using LuxSci and Web security. Top notch! **What do you dislike about LuxSci?** I think the Microsoft Outlook data syncing issues can be a bit of a bear, but I think it's Microsoft's issues that cause the grief. **What problems is LuxSci solving and how is that benefiting you?** Allowing us to be fully HIPAA compliant. **Official Response from Kacie Ward:** > Hi Trey, thank you for leaving a review! Securing Microsoft Outlook to comply with HIPAA regulations is an essential task, and LuxSci is happy to help. Please reach out to our support team with any questions or concerns. Thanks again! ### 28. Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about LuxSci?** HIPAA compliant, Ease of Use, Good Customer Support **What do you dislike about LuxSci?** Sometimes cannot open up certain attachments **What problems is LuxSci solving and how is that benefiting you?** We have no problems **Official Response from Kacie Ward:** > Thank you for sharing your feedback! We appreciate your support and thank you for being a customer. ### 29. Affordable Email Security with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Valarie L H. | Founder and CEO, Also acting Clinical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2022 **What do you like best about LuxSci?** I appreciate the affordability. As a business owner, it seems every software company charges more and more per user to the point that it becomes really difficult to offer anything additional, such as encrypted email. While it is not required by HIPAA, it was important to me, as a group practice owner specializing in the treatment of trauma, to offer that added layer of protection. It was really refreshing to find an affordable way to bring this added protection to our clients and employees! They recently raised the price point, but it wasn't unreasonable. If it had been, I may not have stayed. I also appreciate the support team. Peter recently had to help me update some things and didn't mind taking the time to help my learning curve as well. Lastly, adding new users takes a few min. Very easy once you get the hang of it. **What do you dislike about LuxSci?** It takes time to learn about "the big picture" so anyone using it needs to know this because time is money. I think having some user-friendly videos that can be shown to employees on how to encrypt would be a nice feature. Also, it would be helpful to have some info graphics on some of the basics as I feel it could save some time using the support feature in that some of those issues are likely to be user error because most small business owners are not educated on the basics of this. **What problems is LuxSci solving and how is that benefiting you?** I appreciate the assurance of encrypted email outside of Google Workspace. We serve a population affected by PTSD and so trust is very important and most have lost trust in various systems, people, and themselves. Taking this added step in an affordable way allows us to show our clients that we understand the importance of trust and we take their PHI seriously and are willing to go the added mile to protect it. **Official Response from Kacie Ward:** > Valerie, thank you for leaving a review! We are so happy to hear that your clients are finding value in our solution. We take our compliance responsibilities extremely seriously and are proud to be your trusted partner for email encryption. Thanks again! ### 30. SAAS that is easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Kibibi D. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about LuxSci?** The fact that it was HIPPA compliant was a big plus to streamlining our communication workflow. The software is very user-friendly. You are able to customize the display as well. **What do you dislike about LuxSci?** It is only available on the web. You have to use the service on a browser like chrome or safari. It would be beneficial if there was a mobile application. Viewing the service on a mobile device is a little hard. **What problems is LuxSci solving and how is that benefiting you?** LuxSci helped our business create a well-balanced workflow in terms of email outflow and the service is very easy to use. We needed a HIPPA-compliant SAAS and this solved that problem. **Official Response from Kacie Ward:** > Hi Kibibi, thank you for taking the time to leave a review! We are happy to hear LuxSci's secure solutions are supporting your email workflows and enabling your business success. Thanks for the feedback on the mobile version- I will pass that information on to our development team for consideration. Thank you for being a LuxSci customer! ### 31. Luxsci for secure HIPAA email **Rating:** 4.5/5.0 stars **Reviewed by:** James W. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about LuxSci?** I really enjoy working with Luxsci's team. They are very responsive to questions to help me through setup and production items. There have had no unscheduled downtime that I am aware of **What do you dislike about LuxSci?** The Admin UI to configure items seems to be spread out and takes some time to find items that I think should be co-located. Once you used the system, you will start to remember where things are. **What problems is LuxSci solving and how is that benefiting you?** Our primary customers needed to get medical information in a secure method and the traditional portal was a friction point with most. With Luxsci we minimized the friction point to only people that are truly in an unsecured email environment. **Official Response from Kacie Ward:** > Hi James, thank you for leaving a review! We are happy to hear you are taking advantage of LuxSci's flexible encryption options to reduce friction and communicate with customers securely. Please continue to reach out to our support team with any questions or suggestions- we are always here to help support your business goals. ### 32. Worry-free HIPAA-compliant hosting and email **Rating:** 5.0/5.0 stars **Reviewed by:** AdCo A. | Web developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about LuxSci?** We needed web hosting and email that would keep our PHI secure. We chose LuxSci because they were one of the few web/email hosts we could find that not only offered HIPAA-compliant hosting but specialized in it. **What do you dislike about LuxSci?** The user interfaces feel dated and clunky, but we didn't choose LuxSci because it looked good...we chose it because it's secure. If that means we can't have access to some of the tools we're used to with other hosts, it's worth it. **What problems is LuxSci solving and how is that benefiting you?** I don't think a lot of companies realize how to handle PHI properly. With HIPAA becoming more and more important, it's good to have a company we can trust that knows everything about security and HIPAA-compliance. **Official Response from Kacie Ward:** > Thank you for leaving a review and trusting LuxSci with your sensitive data. We take data protection extremely seriously and developed our solutions with HIPAA compliance in mind. We appreciate the feedback on the UI- we are in the planning stages for new updates. ### 33. 22+ Years with LuxSci and still Loving Them! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about LuxSci?** We have used LuxSci as our email host/website provider for over 22 years and have always been delighted with them. Most importantly, on the rare occasions we have problems or questions, they answer their support tickets immediately and stick with them until the issue is resolved. LuxSci seriously cares about its customers and understands the importance of keeping our website and email up and running properly. I can't imagine how they could improve their services because they do such a great job already. Thanks, LuxSci, for knowing the value of excellent service! **What do you dislike about LuxSci?** None that I have identified. In over two decades of non-interrupted service, my company has never looked for an alternative service provider. There has been no need to. Once you use LuxSci, you will be surprised and delighted. **What problems is LuxSci solving and how is that benefiting you?** LuxSci assures that no t only our website but our emails are secure. With my company doing business with the federal government, this is essential to operate legally under Federal Contracting Regulations. **Official Response from Kacie Ward:** > Thank you for leaving a review! We appreciate the feedback and are happy to hear that you are satisfied with the security and support LuxSci provides. We hope you'll remain a customer for years to come! Thanks again. ### 34. LuxSci has top tier email solutions and top tier support! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric P. | Security and Compliance Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about LuxSci?** LuxSci helped to get my company to be more HIPAA compliant and fully secure our email component. They have a great team to work with and I will continue to recommend them to others! If there is any question at all that you might have regarding the company or their solution they are extremely responsive and will get back to you with the right answers.Now we can say all of our emails are in accordance with HIPAA regulations. LuxSci is also a cost-efficient and effective solution that is really competitive against any rival vendors. Their support team is second-to-none. **What do you dislike about LuxSci?** If there was a way to help a bit more with the actual implementation of the solution I wouldn't object, but this is easier said than done. Maybe if LuxSci had an implementation orientation as well instead of just an onboarding orientation, this could be a helpful addition in the process. Then, if any more questions arose from it all, they could have the support team take it from there. I will say the documentation they do have as reference is really solid, and so is the support team, so there is hard to say there is anything to "dislike" about them or their solution. **Recommendations to others considering LuxSci:** Email encryption solution at a reasonable price and a seamless solution, LuxSci is the answer! **What problems is LuxSci solving and how is that benefiting you?** HIPAA compliancy and additional email security when sending emails. They have helped make it easier to trace emails and make sure they are encrypted. Sending emails encrypted is extremely easy with their solution. I have realized that the benefits stemming from their solution has resulted in much more confidence in sending emails around our company when it comes to network traffic. It allows myself, as the Security and Compliance Engineer at our company, to sleep soundly at night. **Official Response from Kacie Ward:** > Hi Eric, thanks for leaving a review! We're glad to hear our email encryption products are meeting your security and compliance needs and providing peace of mind. Thank you for the feedback on our implementation/onboarding procedures, we are working of refining our processes and appreciate the feedback. ### 35. Luxsci is High End but Perhaps a Bit Sophisticated/Not So User Friendly for Small Businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Lilia L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about LuxSci?** The feeling of security, knowing that your email is handled by a small company that is HIPPA compliant. **What do you dislike about LuxSci?** The Luxsci email interface doe not feel not user-friendly. For example, the lack of Outlook or Thunderbird style file folders as well as drop and drag ability on the site feels cumbersome. **What problems is LuxSci solving and how is that benefiting you?** I feel confident that Lussci keeps my emails out of the hands of on-line hacckers. **Official Response from Kacie Ward:** > Hello, thank you for the review! We appreciate the feedback on the interface- we are always looking for ways to improve. Please feel free to share other suggestions with the support team so we can log them for future development updates. Thank you for being a LuxSci customer! ### 36. Data protection and security **Rating:** 4.5/5.0 stars **Reviewed by:** Manisha J. | Technical Program Manager ( Virtual Event Platforms), Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about LuxSci?** Data protection, secured mail, web browser **What do you dislike about LuxSci?** it would be helpful to have some info graphics on some of the basics as I feel it could save some time using the support feature in that some of those issues are likely to be user error because most small business owners are not educated on the basics of this. **What problems is LuxSci solving and how is that benefiting you?** Security with affordability and reliability ### 37. Great for when you need a solid HIPAA compliant option **Rating:** 5.0/5.0 stars **Reviewed by:** Cory C. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2022 **What do you like best about LuxSci?** Any form you make will readily be HIPAA compliant, and all form submission emails sent out have the proper encryption. It is easy to add more recipients with options to add them to a database. It is also nice having a PDF template option since many medical clients prefer to print out patient forms. I also like the option to copy an existing form when creating a new one which has helped save time on some projects. **What do you dislike about LuxSci?** The most challenging aspect of using Luxsci is the user interface feels very dated and can be hard to make edits to existing longer forms. Having more options in the builder to better style forms outside of css would be helpful for any non-developers using the platform. The forms also come with a desktop and mobile version of the form rather than being a responsive form out the gate, and since it's all in an iframe getting the right height on your website will require adjusting. **What problems is LuxSci solving and how is that benefiting you?** The main problem solved by using Luxsci is ensuring proper levels of security for HIPAA compliant forms when working with medical clients. It helps offer peace of mind to our clients and us. **Official Response from Kacie Ward:** > Hi Cory, thank you for taking the time to leave a review of LuxSci's SecureForm service. I'm glad our encryption is helping you meet HIPAA compliance needs for your medical clients. Thanks for your feedback on the interface. I'll pass it along to our internal development team for future improvements. Thanks again for leaving a review! ### 38. Luxsci is always responsive and finds solutions even when the issue is with a 3rd party tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about LuxSci?** I appreciate the Luxsci support team. They respond to tickets quickly, are advocates for our project, and take the time to explain their solution to the business sponsors. **What do you dislike about LuxSci?** Sometimes I do not receive a notification email when a support person responds to my ticket. I am unsure why at this point. It may not be any fault of Luxsci. **What problems is LuxSci solving and how is that benefiting you?** We needed to work with a HIPAA-compliant vendor that would sign a BAA and send secure emails, integrate with our marketing platform and provide the disposition data needed. **Official Response from Kacie Ward:** > Thank you for leaving us a review! Our support team is always glad to go the extra mile to help out your business partners. Our email solutions were designed for HIPAA compliance and integrate with most systems via API or SMTP. Please don't hesitate to let us know if there additional ways we can support your business goals. ### 39. Safe, Secure Email Administration with Extensive Tools and Support **Rating:** 5.0/5.0 stars **Reviewed by:** George A. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about LuxSci?** The most important service from LuxSci is the layers of security and encryption. We're a small custom builder firm without an IT department. Knowing that LuxSci places the highest priority on security and account defense means we don't have to become experts ourselves. HIPAA compliance probably greatly exceeds our security needs, but knowing that our communications with our clients are treated as if we're trading medical records means that our clients' personal and financial information are protected to the highest regulatory standard. Second most important is the robust administrative tools. Our team is spread across multiple locations, and LuxSci makes it easy to maintain our staff email accounts remotely. **What do you dislike about LuxSci?** LuxSci is set up to easily administer accounts in large organizations that operate under tight government regulations. That requires a robust administrative portal, so for a small firm like ours, without IT knowledge, the administrative portal can be somewhat daunting. However, LuxSci's large and easily searched documentation library is very helpful for non-IT experts like us to understand how to run the service. And if we can't figure out how to resolve an issue, LuxSci's Support Team is among the best in terms of swiftness in response and thoroughness in resolutions. **Recommendations to others considering LuxSci:** If you're a small firm like us, the last thing you need is security breaches and the potential of exposure of client data. LuxSci is competitively priced and takes care of all the details of securing client communications. For us, relying on LuxSci is peace of mind. Don't short-change yourself with a less secure provider. Choose the best, and get on with running your business. **What problems is LuxSci solving and how is that benefiting you?** Number One: We don't worry about security in our client communications. LuxSci takes care of that. Any time we need to assure a client that the information they share via email is secure, we just have to explain that we use LuxSci, which means our client communications are as secure as if we're trading medical records. As a custom home and commercial builder, we must earn our clients' trust in several categories. Showing that our email service provider meets the requirements for the medical industry demonstrates that we are thorough in everything we do. This helps support building trust. **Official Response from Kacie Ward:** > Hi George, thank you for taking the time to leave us a review. I'm so glad to hear that LuxSci's commitment to secure email communications helps you build trust with your own clients. Please continue to reach out to our support team if you are having difficulty navigating the user interface. We are always updating our documentation and are happy to hear your suggestions. Thanks again for being a LuxSci customer! ### 40. SMTP relay service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about LuxSci?** I have had good solid service from Luxsc for my SMTP relay needs. Their service has been reliable, predictable and avaliable. **What do you dislike about LuxSci?** i.There are times when their automation system outpaces my accounting department. The only trouble I have had with Luxsci has been when my internal departments have not followed through on accounts. **What problems is LuxSci solving and how is that benefiting you?** Luxsci provides a secure method to secure and deliver my PHI heavy email communications. **Official Response from Kacie Ward:** > Hello, thank you for sharing your feedback! We are glad to hear that LuxSci's SMTP relay tools are helping your organization automate secure email workflows at scale. Thank you for being a LuxSci customer, and don't hesitate to reach out to our support team with any questions. ### 41. Service provider with demonstrated continuous committment to security **Rating:** 5.0/5.0 stars **Reviewed by:** Zikrun B. | Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about LuxSci?** I originally chose LuxSci due to its focus on security, but over time I now say that LuxSci's support is easily the best thing I like about them. Over the years, I have submitted many service requests via their trouble ticket system. I have looked through all the historical support tickets that I have submitted, and the types of requests I submitted were varied. Examples include: resolving issues with user's email clients, requests to restore folders, help with diagnosing errors on recipient (not LuxSci) email servers, fixing bugs in webmail user interface, feature requests, help with configuration of new features. All requests were addressed promptly and all via their ticketing system. All service providers would have some sort of support ticketing system. However, the level of confidence one has that their support request would be handled promptly and be resolved in a timely manner is the key factor. The experience I have had with LuxSci using the support ticketing service gives me absolute confidence that I will get all issues and requests for service examined and addressed via that system. There was only one occasion where I had an urgent issue that needed to be addressed immediately and I needed to talk to a person directly. With LuxSci I was also able to do that. When considering alternative cloud service providers, I knew I would not get the same level of support that I experienced. To get anything comparable, I would have to pay much more to a systems integrator. **What do you dislike about LuxSci?** I have nothing of any great significance that I dislike about LuxSci. The fact that I have been a customer of 18 years (since 2003) is a testament to that statement. The only thing I had to adapt is to consider timezones. I operate in Australia, while LuxSci primarily operates in the United States. This means when submitting support requests via their ticketing system, I need to consider their primary coverage hours to determine when I would expect a response. Due to the timezone differences, this might sometimes mean the next day for me. This simply required me to consider the timezone differences when expecting a response to any support requests. Because there was no comparable service that operated in Australia's timezone it was something I simply worked with, and being a customer for over 18 years is evidence that this was something I could easily accommodate relative to the services that I was getting. Even then Luxsci still tried to improved their service to be aware that they have international customers by ensuring that timestamps and messages reflected the user's timezone. I noticed that LuxSci ticketing system now makes you aware exactly when the support reqeust will handled relatiove to my timezone, for example for non-urgent requests it usually means around 11pm in my timezone. **Recommendations to others considering LuxSci:** If you value the security of your service, then LuxSci is an organization that must be considered. Security is not a point in time feature but a continuous program to improve capabilities and to adapt to a changing threat landscape. I can confidently assert that LuxSci takes security seriously as I have been a customer for 18 years since 2003. In 2003 security was one of the primary reasons I chose them back then and is still one of the primary reasons I continue to be a customer. Other providers can claim they treat security seriously, but I have the history with LuxSci that proves that they genuinely understand it is a continuous and ongoing program, not a point in time feature. The other consideration is support. With LuxSci I have always been able to get the necessary support through their trouble ticketing system. If you submit a support request via that system, you can be confident it will be responded to quickly and resolved in a timely manner. Over the 18 years, I have only had one occasion where I had a time-critical urgent issue and felt I need to call to talk to somebody. With LuxSci I was able to do that. You will be hard-pressed to find a cloud service provider that can provide that same level of support. Lastly, LuxSci also has a track record of continually enhancing and improving its service. Again, it is a reason why I still remain a customer after 18 years. **What problems is LuxSci solving and how is that benefiting you?** LuxSci provided an Email service that can be customized almost to the same degree as operating an on-premise email server infrastructure. I used their powerful custom email filtering and redirection capabilities with regex based rules. Demonstrated commitment to the security of the service and recognizes such a commitment is not static. LuxSci has continually improved security features over the 14 years I have used them. Originally its was as simple as using SSL to access webmail when no others at the time were doing so at the time. Implementing secure IMAP and secure SMTP when no others were providing that at the time. Protecting the reputation of their email servers by separating bulk email services. Use of two-factor authentication for administrator access. Ability to implement firewall rules on the service. Support for DKIM (Domain Keys Identified Mail) authentication. Being able to be a global administrator for other LuxSci customer domains from a single administrator login. **Official Response from Kacie Ward:** > Hi Zikrun, thank you so much for your thorough review! We appreciate you taking the time to let others know about our email services. Please continue to reach out to support with any questions or recommendations for improvements. We are always open to feedback. Thanks again! ### 42. LuxSci has excellent security and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2022 **What do you like best about LuxSci?** 24-7 customer service for any issues has been a huge help. Service is responsive, helpful, effective, and professional every time. **What do you dislike about LuxSci?** Some interfaces aren't user-friendly and require admin support to use. **What problems is LuxSci solving and how is that benefiting you?** Lux-Sci provides best-in-class HIPAA-compliant email, forms, and web hosting for my website clients. **Official Response from Kacie Ward:** > Thanks for the review! Our best-in-class support time is always happy to answer questions and help troubleshoot issues. We appreciate the feedback on the UI- please feel free to share specifics with the support team. We are planning updates and customer feedback is very important to us. Thanks again for being a LuxSci customer! ### 43. LuxSci Delivers the Goods **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about LuxSci?** We have had zero issues with LuxSci for secure email. They are quick to reply to support questions and are a joy to work with. **What do you dislike about LuxSci?** No problems at all! LuxSci is rock-solid. **Recommendations to others considering LuxSci:** If you need HIPAA compliant email services, LuxSci is the platform for you! **What problems is LuxSci solving and how is that benefiting you?** LuxSci provides easy-to-use HIPAA compliant email services. **Official Response from Kacie Ward:** > We are happy to hear that our secure email services are meeting your needs for HIPAA-compliant email. Thanks for leaving a review, we appreciate it! ### 44. Luxsci is efficient and the support is incredible! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about LuxSci?** The Support team! They are awsome to work with. **What do you dislike about LuxSci?** Sometimes we have issues that are easy to fix once wee talk to support and find out know how to do it, but the help guide is not very helpful for us to solve it on our own, **What problems is LuxSci solving and how is that benefiting you?** Usually, we just have user questions **Official Response from Kacie Ward:** > Thanks for leaving a review. We agree, our support team is the best! Thank you for providing feedback on our documentation. This year, we created a new team to review and revise it. This project is still ongoing, but we appreciate you flagging anything outdated or confusing. ### 45. 9+ years of excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Mark C. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about LuxSci?** I've used LuxSci since 2013 for HIPAA secure web hosting and their service is rock solid. When I need a support ticket, they usually respond within 30 minutes. **What do you dislike about LuxSci?** I don't have any major complaints. Their control panel is a little dated to use, but it functions just fine for typical web host management. **What problems is LuxSci solving and how is that benefiting you?** We host HIPPA compliant patient web forms using LuxSci that allows our customers to meet privacy and security requirements not met by most web hosts. **Official Response from Kacie Ward:** > Hi Mark, thanks for writing a review and for being a long-time customer. I'm glad our web forms and hosting are meeting the compliance needs of your customers. If you have specific recommendations for improvements to the control panel, please feel free to let our support team know. Thanks again for the kind words! ### 46. Solid platform with amazing support **Rating:** 4.5/5.0 stars **Reviewed by:** Adam G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about LuxSci?** LuxSci's support team is a lifesaver for our use case. I am a single IT team that has over 100 internal users and 500 external partners. Our external partners leverage LuxSci for secure and safe email correspondence. Without Luxsci's attentive and knowledgeable support team, I would be drowning. **What do you dislike about LuxSci?** I find some struggles with the ProofPoint integration regarding licensing, although support is always available to help answer and resolve any open issues I have. **Recommendations to others considering LuxSci:** LuxSci is a solid platform with a support team that is always there to make your life easier. They are very competitive on cost and can scale with our rapid growth. **What problems is LuxSci solving and how is that benefiting you?** LuxSci offers a HIPAA secure platform for our partnered providers to use for client communication. The configuration through onboarding made it essentially set and forget. **Official Response from Kacie Ward:** > Hi Adam, thank you for leaving us a review. I'm happy to hear that onboarding was a breeze and that your external partners have adopted LuxSci's secure email services. Please continue to reach out to our support team with any ProofPoint questions and our team of experts will help you work though any licensing issues. Thanks again for leaving a review and for being a LuxSci customer! ### 47. VERY SATISFIED CUSTOMER **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about LuxSci?** I WAS ABLE TO ACCESS HELP AT THE SUPPORT E MAIL. RICK FUENTES CALLED ME WITHIN 5 MINUTES. HE PATIENTLY WALKED ME THROUGH THE ADD A USER PROCESS, DELETE USERS PROCESS, AND ADD PREMIUM FILTER USERS PROCESS. **What do you dislike about LuxSci?** NOTHING. YOUR SERVICE AND RICK WERE AMAZING..MY HUSBAND WHO WAS IN MARKETING FOR 30 YEARS HAD SAID, "DON'T CALL THEM NOW, IT'S 4 O'CLOCK AND WE ARE IN A SNOWSTORM...THEY AREN'T GOING TO ANSWER AND GIVE YOU HELP!!! HE LATER TOLD ME HE WAS LISTENING TO THE ENTIRE CALL AND WAS SO IMPRESSED! **What problems is LuxSci solving and how is that benefiting you?** WE ARE IN A MENTAL HEALTH PRACTICE AND WE ARE VERY SATISFIED WITH OUR LEVEL OF HIPPA COMPLIANT PRODUCTS THAT WE HAVE PURCHASED FROM YOU. I AM ESPECIALLY HAPPY WITH YOUR SERVICE/SUPPORT TEAM. **Official Response from Kacie Ward:** > Hello, thanks for leaving a review. I'm happy to hear that Rick was able to help you add new users to your email accounts. Our support team is available 9am-9pm EST, Monday-Friday, to assist with any additional questions you may have. Thanks again for leaving a review! ### 48. LuxSci Email has been a huge asset for our company **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy B. | Director, IT Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about LuxSci?** LuxSci Email provides us the security, reliability, and flexibility that we need to allow us to focus on our day-to-day company functions without having to worry about our emails being delivered to our clients. The added escrow/secure email platform helps ensure that emails that need the added security are done correctly and are always secure. **What do you dislike about LuxSci?** There has not been a single dislike with the LuxSci Email setup or process that we have come across. **What problems is LuxSci solving and how is that benefiting you?** LuxSci Email has given us the ability to send out our large amount of monthly emails to our clients without worrying about mailbox delivery. It has removed the issue of having to mange an on-premise server to handle this process and we have never had any downtime with LuxSci that prevented emails from being delivered. ### 49. Email services which have become a part of my life **Rating:** 5.0/5.0 stars **Reviewed by:** Valery L. | Translator/reviser, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about LuxSci?** Lux Scientiae officials have recently sent me an email to remind me about the coming 20th anniversary of LuxSci. It was a surprise for me, everyday email LuxSci services user since the company's foundation in 2002... Almost 20 years with the same email services provider sounds incredible even for myself, who has several alternative mailboxes and even own domain... I understand that my faithfulness to LuxSci is not a coincidence. Twenty years ago Erik Kangas, PhD started this challenging project of building a secure and affordable email services. Since then, project evolved with the updated front end design, security features and versatility of functions. It was originally a multilingual project, aimed to allowing seamless usage of email services by non-English speaking clients, and I happened to be part of it as a translator/localizer of email/webmail interface to one of languages listed. Since then I've been using my LuxSci mailbox and features to effectively contact my translation services clients. My work does not require HIPAA compliance features, which are obviously present with this secure email and webmail services provider. What I needed most was the strong uptime, and agile support. With LuxSci I received them both, hands down. Believe me or not, I experienced no service outage during all these years. I contacted LuxSci support team a couple of times, and I liked their attitude and ability to solve unconventional issues. And today I feel that Lux Scientiae, "Light of Science" in Latin, has become my everyday companion and a part of my life. I can advise these services to anyone who is seeking one stop email with high security features, smooth interface, versatile function, and even HIPAA approved. Thanks for reading and good luck with your new email! **What do you dislike about LuxSci?** For me, there is nothing to complain about. I'm an everyday user of Lux Scientiae services of Email and Web Security since almost 20 years and still keep LuxSci mailbox as my primary business and personal email. Can't think of anything which does not suit me and my requirements. **Recommendations to others considering LuxSci:** Being a user of LuxSci Email and Web Security for almost 20 years, I recommend these services to anyone who cares about security and reliability, hands down. **What problems is LuxSci solving and how is that benefiting you?** I'm using LuxSci email services daily to contact my existing and potential clients. I like the services' reliability and security features which helps me to reduce the number of spam messages. ### 50. Luxsci web security has been a terrific platform w/ support **Rating:** 5.0/5.0 stars **Reviewed by:** Tom P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about LuxSci?** We like knowing that our website is secure and protects the privacy of our stakeholders. **What do you dislike about LuxSci?** Web security can be daunting; sometimes reviewing firewall policies, etc. isn't immediately clear but thankfully, Luxsci has a terrific support team when we need to reach out for help. **What problems is LuxSci solving and how is that benefiting you?** The Luxsci web security platform has a proactive firewall built-in. From time to time, we have needed to review the rules and logs. A lot of unwanted (often international or spam) traffic is automatically blocked. A few times, valid IPs have also been blacklisted, and the steps to whitelist when that happens are quick and straightforward to implement when the need arises. ## LuxSci Discussions - [Can email service providers have their spam management tools integrated with email client software?](https://www.g2.com/discussions/51887-can-email-service-providers-have-their-spam-management-tools-integrated-with-email-client-software) - 1 comment, 1 upvote - [How does LuxSci work?](https://www.g2.com/discussions/how-does-luxsci-work) - 3 comments - [View LuxSci pricing details and edition comparison](https://www.g2.com/products/luxsci/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+03%3A22%3A01+-0500&secure%5Bsession_id%5D=6eaa6dd7-c977-4a25-be64-3cf6517b65fc&secure%5Btoken%5D=8704fbc4561772480c729c550efc8a035249719448b2c9a80e75a1014863c82f&format=llm_user) ## LuxSci Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Administration** - Template Creation - Preset Template Availability - Custom Unsubscribe - Email Segmentation - Detailed Server Logs - Notifications **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging **Functionality** - Anti-Spam - Anti-Malware - Anti-Phishing - Filtering Functionality - Quarantine - Outbound Email Monitoring - Advanced Threat Intelligence/Protection - Archiving - Reporting - On-prem deployment **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Encryption Techniques - Email Encryption** - Encryption Algorithms - Transport Encryption - End-to-End Encryption **Integrations** - Webhooks - Event Tracking API - Mail Send API - Spam Filter Testing **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Authentication, Verification, and Access Controls - Email Encryption** - Revocation Mechanisms - Access Controls - Digital Signatures - Certificate Authorities **Agentic AI - Secure Email Gateway** - Proactive Assistance **Platform** - Custom Tracking Domain - Multiple Domains - Dedicated IP - Documentation - Sender Reputation Management - Tracking & Reporting - Enterprise Scalability - Performance and Reliability **Security Enhancements and Auditing - Email Encryption** - Malware Scanning - Reporting - Audit Trails - Data Loss Prevention (DLP) **Integration, Compatibility, and Usability - Email Encryption** - User-Friendly Interfaces - APIs and SDKs - Email Client Integration - Automation **Reporting & Analytics** - A/B Testing - Basic Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration ## Top LuxSci Alternatives - [Paubox](https://www.g2.com/products/paubox/reviews) - 4.9/5.0 (549 reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) - 4.4/5.0 (403 reviews) - [Proofpoint Core Email Protection](https://www.g2.com/products/proofpoint-core-email-protection/reviews) - 4.6/5.0 (572 reviews)