eFax Online Fax Service Reviews & Product Details

I like how easy it is to send faxes online—it only takes me a few seconds from scanning the documents to sending them to any number I need. I also find it simple to delete faxes from my inbox, since the UI is very intuitive. Overall, it has saved me hours compared with our old fax machine, where I had to scan pages one by one. We have integrated this into our daily use to attend to customer demands and for the price we haven't found any reason to complain. Support is also readily available whenever we need it. Review collected by and hosted on G2.com.

I dislike the feature that requires me to type in contact information for a fax number as it is not always to a person but sometimes to a company where there is no name to address it to. Review collected by and hosted on G2.com.

I really like eFax Online Fax Service because I don't need to maintain a fax machine, which solves a lot of problems for me. It's super simple to use, and the pricing fits my business needs. I've used eFax for over twenty years and really appreciate how it simplifies sending and receiving faxes for my business and finance tasks. Also, I can easily turn faxes into PDFs and edit them as needed, like when dealing with the IRS. It saves me from spending money on paper, a fax machine, and an extra phone line, making it a great service for me. Review collected by and hosted on G2.com.

I really don't have a whole lot of dislikes. Review collected by and hosted on G2.com.

I like that eFax Online Fax Service stores my contacts when I send a fax, so I can easily find them again without needing to write them down more than once. It's really convenient that once I enter the information, it's there whenever I need it. Using my computer and keyboard to send faxes makes the process a lot faster, and I don't need to deal with paper. This feature really stands out for me. Review collected by and hosted on G2.com.

I experienced some issues when eFax Online Fax Service upgraded from vFax. There were elements I preferred in the old system, but since it's been a while, I can't remember exactly what they were. Review collected by and hosted on G2.com.

It’s very simple to use. It keeps a clear record of everything I’ve sent or received, and it also lets me create drafts when I need to. Review collected by and hosted on G2.com.

I wish the UI were more advanced and offered more features for the fax service, such as custom templates, the ability to insert logos or other images, and support for multiple recipients with CC or BCC options. Review collected by and hosted on G2.com.

eFax is very easy to use. It’s always clear when I’ve received a fax and when I’ve sent one, and I also get email confirmation for both, which is great. Having the option to log in through the browser, along with receiving faxes and those confirmations via email, makes the whole process much more effective and straightforward. It is a great service for the price which is very reasonable and affordable. I truly believe it is one of the best programs I have used. eFax is one of the best tools/programs available. It's easy to use and very efficient. Review collected by and hosted on G2.com.

There is nothing that I dislike about eFax. It is great. Review collected by and hosted on G2.com.

What I like most about eFax is the convenience of securely sending and receiving faxes from anywhere without needing a physical fax machine. The platform is easy to use on both desktop and mobile devices, and features like cloud storage, electronic signatures, searchable PDFs, AI-powered document management, and integrations with email and other business applications help streamline workflow efficiency. I also appreciate the reliable document delivery, enhanced security features, and HIPAA-compliant options for managing sensitive information securely. Review collected by and hosted on G2.com.

One of the biggest downsides people mention about eFax is the pricing and billing experience. Users frequently complain about expensive monthly plans, extra charges, and difficulty canceling subscriptions. Customer support and the outdated interface also get criticized fairly often. Review collected by and hosted on G2.com.

eFax is a minimalist, no-nonsense platform for sending faxes when required, whether for business, PHI, or personal use. I have used it frequently for transmitting forms while keeping sensitive information separate from my email when possible. The UI makes it simple to add a file, cover letter, and basic contact information for form transmission. The eFax app integrates well with several workflows requiring receiving forms and transmitting them after completion. When forms are sent via mail, efax makes it possible to send over PDFs that were freshly scanned via Google Drive. I haven't experienced any major issues regarding speed, and feedback from the app is responsive. $9.99 is reasonable for an app that provides faxing services. The application interface is straightforward enough that minimal support is needed to send faxes when required, only requiring an email addres and a valid credit card before a fax can be sent. Given the heavy emphasis on AI in today's tech, I believe that it is a benefit that AI isn't heavily integrated within eFax services. Review collected by and hosted on G2.com.

Periodically, it is slightly difficult to determine what may have failed in a request transmission, or when a fax is pending, specifically what was written. I believe that having some degree of persistent feedback in fax transmission could ease this potential pain point. AI could potentially be implemented with a minimal footprint to determine whether two fax messages are sufficiently similar to warrant notifying the user before transmission while the other is pending (as opposed to having never ben sent). Review collected by and hosted on G2.com.

I don’t have to fight with a printer/fax anymore, which is a real relief. Being able to scan anything directly into my computer makes it much easier to work with and keep organized. eFax Online Fax Service brings my communication options together in one place, so the sending process feels straightforward and simple. Overall, it’s easier and more dependable than relying on the printer/fax features. I do not use a fax service very often, maybe once or twice a year, but I keep the subscription because it is so easy and quick to use. Review collected by and hosted on G2.com.

I had it well learned and knew just how to use it until the interface changed. So I'm still in the process of learning the new software. With the older interface it was very easy to follow. For me, the newer interface seems to have a lot of things "hidden" throughout the program and directions to find some things are not very clear. I know technology is quickly changing but I don't think jumping into the "new way" is always to the advantage of the customers/clients of eFax. If it's not broken, there is no need to fix it. And the older version of eFax, for me, was not broken. If anything, the newer version seems broken and scattered. With the older version, it was very easy. I would not recommend this newer version to a "new comer" to fax online software. Perhaps eFax could offer a free, online tutorial. They may have, I don't know. But just using eFax the way I do, I'm pretty much self taught; just like every other software I have ever used since back in the late 80's. Not everyone is able to "self-teach. Because I don't have a need to fax very often, I can't find time to learn it. Each time I use it is a new learning experience. If I had the time to devote to only e-fax I think I could learn it quickly, I am a fast learner, but I just don't have the time. Review collected by and hosted on G2.com.

I like using eFax Online Fax Service because it is easy, convenient, and economical. The HIPAA compliance is crucial for my massage therapy business where I handle referrals, medical records, and prescriptions. I appreciate that it's online, allowing me to view, print, and store my faxes easily. The service is simple and straightforward, which is something I value since I dislike complicated user interfaces. The price is good, making it an economical choice. I've had no complaints and have already recommended it to others. Review collected by and hosted on G2.com.

There isnʻt anything I dislike about eFax Online Fax Service. Review collected by and hosted on G2.com.

What I like best about eFax Online Fax Service is its ease of use and reliability. The user interface is clean and intuitive, making it simple to send, receive, organize, and search faxes without requiring much training. The overall user experience is straightforward whether using the web portal or mobile app.

eFax also integrates well with email, allowing documents to be sent and received directly from an email account, which streamlines workflows and reduces the need for dedicated fax hardware. Integration with cloud storage and document management services further improves productivity.

From a performance standpoint, fax transmission is generally fast and dependable, with delivery confirmations and a searchable archive that make it easy to track important documents.

Compared to maintaining traditional fax machines, phone lines, paper, and toner, eFax offers a good return on investment by reducing operating costs while providing the convenience of secure digital document management.

The onboarding process is straightforward, and customer support resources—including online documentation and support channels—help users get started quickly and resolve issues when they arise.

Finally, eFax has begun incorporating AI-powered features, such as intelligent document handling, OCR (optical character recognition), and workflow automation, which make it easier to search, organize, and manage faxed documents electronically. These capabilities improve efficiency and reduce the amount of manual work required when processing documents. Review collected by and hosted on G2.com.

eFAX allows five email addresses to be used on my account. eFAX has the option to password protect documents when faxes are received. Unfortunately, a personalized password assigned to each email address is not possible. Review collected by and hosted on G2.com.