--- title: eFax Online Fax Service Reviews meta_title: 'eFax Online Fax Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how eFax Online Fax Service works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 213 scale: '5' date_modified: '2026-09-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # eFax Online Fax Service Reviews **Vendor:** Consensus Cloud Solutions **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.5/5.0 **Total Reviews:** 213 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About eFax Online Fax Service eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote. ## eFax Online Fax Service Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of eFax Online Fax Service, enabling efficient fax management and staff training. (53 reviews) - Users appreciate the **quick and easy online faxing** capabilities of eFax Online Fax Service for efficient communication. (43 reviews) - Users appreciate the **convenience and reliability** of eFax, making it easy to send faxes from anywhere. (33 reviews) - Users value the **easy access** to eFax, allowing seamless use from any location, even on vacation. (19 reviews) - Users appreciate the **convenience** of eFax, enabling easy faxing from anywhere and efficient document organization. (14 reviews) - Efficiency (13 reviews) - Document Management (12 reviews) - Reliability (12 reviews) - Remote Work (12 reviews) - Simple (12 reviews) **What users dislike:** - Users experience **slow fax confirmations** and limited features behind paywalls, impacting ease of use and efficiency. (37 reviews) - Users experience **slow performance** , with delays in loading and sending faxes that hinder efficiency. (5 reviews) - Users experience **technical issues** with eFax, including unreliable loading and occasional lost faxes during sending. (5 reviews) - Users often face **connection issues** with eFax, struggling to send faxes and dealing with repeated failures. (4 reviews) - Users find the **pricing of eFax Online Fax Service to be high** compared to newer alternatives, especially for infrequent use. (4 reviews) - Users often face **login issues** , struggling with unclear access and complications from two-factor authentication. (4 reviews) - Long Waiting Time (4 reviews) - Notification Issues (4 reviews) - Users face significant **billing issues** with unexpected charges and lack of support, leading to frustrating experiences. (3 reviews) - Difficult Learning Process (3 reviews) ## eFax Online Fax Service Reviews ### 1. Fast, Intuitive Online Faxing That Saves Hours **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony M. | Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 27, 2026 **What do you like best about eFax Online Fax Service?** I like how easy it is to send faxes online—it only takes me a few seconds from scanning the documents to sending them to any number I need. I also find it simple to delete faxes from my inbox, since the UI is very intuitive. Overall, it has saved me hours compared with our old fax machine, where I had to scan pages one by one. We have integrated this into our daily use to attend to customer demands and for the price we haven't found any reason to complain. Support is also readily available whenever we need it. **What do you dislike about eFax Online Fax Service?** I dislike the feature that requires me to type in contact information for a fax number as it is not always to a person but sometimes to a company where there is no name to address it to. **What problems is eFax Online Fax Service solving and how is that benefiting you?** It is solving the problem that there is now a lack of telephone lines across the US making traditional fax machines less useful and requiring people to adapt to newer technology **Official Response from Mohd Qutifan:** > Hello Anthony, Thank you for your thoughtful 4-star review! We're happy to hear that eFax has made your faxing process faster and more efficient. We also appreciate your feedback about the contact information field and will share it with our team. If you ever need assistance, please don't hesitate to contact us at socialsupport@efax.com. ^MQ ### 2. Easy-to-Use, Affordable eFax with Clear Email Confirmations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about eFax Online Fax Service?** eFax is very easy to use. It’s always clear when I’ve received a fax and when I’ve sent one, and I also get email confirmation for both, which is great. Having the option to log in through the browser, along with receiving faxes and those confirmations via email, makes the whole process much more effective and straightforward. It is a great service for the price which is very reasonable and affordable. I truly believe it is one of the best programs I have used. eFax is one of the best tools/programs available. It's easy to use and very efficient. **What do you dislike about eFax Online Fax Service?** There is nothing that I dislike about eFax. It is great. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I can easily send and receive faxes without having to add an additional phone line or leave my house. I can easily do it straight from my computer even when I travel. **Official Response from Rahd A:** > Thank you so much for excellent feedback! We're very happy to hear that you find eFax convenient and cost effective for your purpose! If you have any questions or require additional assistance please don't hesitate to contact us at socialsupport@efax.com and we would be happy to assist! ^RA ### 3. eFax simplifies secure, professional, remote-friendly faxing with AI-powered efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby Ann G. | Customer Service Representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 18, 2026 **What do you like best about eFax Online Fax Service?** What I like most about eFax is the convenience of securely sending and receiving faxes from anywhere without needing a physical fax machine. The platform is easy to use on both desktop and mobile devices, and features like cloud storage, electronic signatures, searchable PDFs, AI-powered document management, and integrations with email and other business applications help streamline workflow efficiency. I also appreciate the reliable document delivery, enhanced security features, and HIPAA-compliant options for managing sensitive information securely. **What do you dislike about eFax Online Fax Service?** One of the biggest downsides people mention about eFax is the pricing and billing experience. Users frequently complain about expensive monthly plans, extra charges, and difficulty canceling subscriptions. Customer support and the outdated interface also get criticized fairly often. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax addresses the need for outdated physical fax machines when sending important documents. Rather than printing, scanning, and relying on a phone line, I can send faxes directly from email, a desktop computer, or a mobile device. **Official Response from Mohd Qutifan:** > Hello Ruby, Thank you for your fantastic 5 star review! We’re glade to hear that eFax’s convenience, security, and workflow enhancing features have made a positive impact on your business. We appreciate your feedback and are grateful for your trust in eFax for managing your important documents securely and efficiently. ^MQ ### 4. Minimalist, Reliable Faxing with Smooth Workflow Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 27, 2026 **What do you like best about eFax Online Fax Service?** eFax is a minimalist, no-nonsense platform for sending faxes when required, whether for business, PHI, or personal use. I have used it frequently for transmitting forms while keeping sensitive information separate from my email when possible. The UI makes it simple to add a file, cover letter, and basic contact information for form transmission. The eFax app integrates well with several workflows requiring receiving forms and transmitting them after completion. When forms are sent via mail, efax makes it possible to send over PDFs that were freshly scanned via Google Drive. I haven't experienced any major issues regarding speed, and feedback from the app is responsive. $9.99 is reasonable for an app that provides faxing services. The application interface is straightforward enough that minimal support is needed to send faxes when required, only requiring an email addres and a valid credit card before a fax can be sent. Given the heavy emphasis on AI in today's tech, I believe that it is a benefit that AI isn't heavily integrated within eFax services. **What do you dislike about eFax Online Fax Service?** Periodically, it is slightly difficult to determine what may have failed in a request transmission, or when a fax is pending, specifically what was written. I believe that having some degree of persistent feedback in fax transmission could ease this potential pain point. AI could potentially be implemented with a minimal footprint to determine whether two fax messages are sufficiently similar to warrant notifying the user before transmission while the other is pending (as opposed to having never ben sent). **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax helps tremendously in the process of medical health form completion, especially those involving time-sensitive content. After logging on, I can quickly use the UI to transmit a simple message containing the contact, a cover letter for the fax, and the relevant form without significant performance bottlenecks. **Official Response from Mohd Qutifan:** > Thank you for your thoughtful review! We're glad to hear that eFax has made sending important documents simple, secure, and efficient. We also appreciate your valuable feedback regarding transmission status updates. If you ever need assistance, please don't hesitate to contact us at socialsupport@efax.com. ^MQ ### 5. E-fax; Yea or Nay. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about eFax Online Fax Service?** I don’t have to fight with a printer/fax anymore, which is a real relief. Being able to scan anything directly into my computer makes it much easier to work with and keep organized. eFax Online Fax Service brings my communication options together in one place, so the sending process feels straightforward and simple. Overall, it’s easier and more dependable than relying on the printer/fax features. I do not use a fax service very often, maybe once or twice a year, but I keep the subscription because it is so easy and quick to use. **What do you dislike about eFax Online Fax Service?** I had it well learned and knew just how to use it until the interface changed. So I'm still in the process of learning the new software. With the older interface it was very easy to follow. For me, the newer interface seems to have a lot of things "hidden" throughout the program and directions to find some things are not very clear. I know technology is quickly changing but I don't think jumping into the "new way" is always to the advantage of the customers/clients of eFax. If it's not broken, there is no need to fix it. And the older version of eFax, for me, was not broken. If anything, the newer version seems broken and scattered. With the older version, it was very easy. I would not recommend this newer version to a "new comer" to fax online software. Perhaps eFax could offer a free, online tutorial. They may have, I don't know. But just using eFax the way I do, I'm pretty much self taught; just like every other software I have ever used since back in the late 80's. Not everyone is able to "self-teach. Because I don't have a need to fax very often, I can't find time to learn it. Each time I use it is a new learning experience. If I had the time to devote to only e-fax I think I could learn it quickly, I am a fast learner, but I just don't have the time. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I don't have to fight with a printer/fax anymore. eFax simplifies faxing by pulling everything into one place, and the sending procedure is simple and easy. E-fax is a great program, but sometimes I think it would be nice to be able to fax off hard copies. I sometimes have ten or twelve [ages that have to be scanned in before I can fax them. This takes up a lot of my time. **Official Response from Rahd A:** > Thank you for your feedback Diana. We are glad to hear that you are enjoying our service. We would like to assure you that we are working on improvements for our new site and the Legacy Site is still available for all users of our service. Should you require any assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 6. Simple, Economical, and HIPAA-Compliant **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl T. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about eFax Online Fax Service?** I like using eFax Online Fax Service because it is easy, convenient, and economical. The HIPAA compliance is crucial for my massage therapy business where I handle referrals, medical records, and prescriptions. I appreciate that it's online, allowing me to view, print, and store my faxes easily. The service is simple and straightforward, which is something I value since I dislike complicated user interfaces. The price is good, making it an economical choice. I've had no complaints and have already recommended it to others. **What do you dislike about eFax Online Fax Service?** There isnʻt anything I dislike about eFax Online Fax Service. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service because it's HIPAA compliant, letting me securely receive referrals, medical records, and prescriptions. It's online, making it easy to access and store faxes. It's also economical and simple to use, meeting my business needs effectively. **Official Response from Rahd A:** > Thank you so much for excellent feedback Cheryl! We're very pleased to hear that you find our eFax Service convenient and easy to use! If you have any questions or require additional assistance please don't hesitate to contact us at socialsupport@efax.com and we would be happy to assist! ^RA ### 7. Easy, Reliable eFax with Smart Features—But Limited Email Password Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about eFax Online Fax Service?** What I like best about eFax Online Fax Service is its ease of use and reliability. The user interface is clean and intuitive, making it simple to send, receive, organize, and search faxes without requiring much training. The overall user experience is straightforward whether using the web portal or mobile app. eFax also integrates well with email, allowing documents to be sent and received directly from an email account, which streamlines workflows and reduces the need for dedicated fax hardware. Integration with cloud storage and document management services further improves productivity. From a performance standpoint, fax transmission is generally fast and dependable, with delivery confirmations and a searchable archive that make it easy to track important documents. Compared to maintaining traditional fax machines, phone lines, paper, and toner, eFax offers a good return on investment by reducing operating costs while providing the convenience of secure digital document management. The onboarding process is straightforward, and customer support resources—including online documentation and support channels—help users get started quickly and resolve issues when they arise. Finally, eFax has begun incorporating AI-powered features, such as intelligent document handling, OCR (optical character recognition), and workflow automation, which make it easier to search, organize, and manage faxed documents electronically. These capabilities improve efficiency and reduce the amount of manual work required when processing documents. **What do you dislike about eFax Online Fax Service?** eFAX allows five email addresses to be used on my account. eFAX has the option to password protect documents when faxes are received. Unfortunately, a personalized password assigned to each email address is not possible. **What problems is eFax Online Fax Service solving and how is that benefiting you?** What is solved is that I don't have to rely on places like Office Depot to send faxes on my behalf. I can do everything at my home at 10 PM. **Official Response from Mohd Qutifan:** > Thank you for your detailed feedback We are glad to hear that you find eFax easy to use, reliable, and helpful for managing your fax communications digitally. Regarding email access and password protection, each added email address can access faxes using the password associated with that email account. Please note that there is one portal password assigned per fax number, rather than a separate portal password for each email address. We appreciate your feedback and will continue working to improve the experience for our users. ### 8. Essential, Time-Saving Fax Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Your Future N. | Business Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 24, 2026 **What do you like best about eFax Online Fax Service?** I love eFax Online Fax Service because it saves me the time of sending by mail and I always receive a confirmation once the eFax is received. It's been the best at-home service, actually saving me money and steps in getting information where it is needed as soon as possible. I appreciate having an ongoing record of all my faxes that are sent, and being able to go back and access that record to resend it at any moment, which I think is the best tool ever! The initial setup was very easy, and I no longer have to go to Staples to send a fax. **What do you dislike about eFax Online Fax Service?** eFax serves all my purposes. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service saves me time by confirming faxes are received and keeps an ongoing record, letting me access and resend faxes instantly. It's the best home service that saves me money and steps, providing information quickly where needed. **Official Response from Mohd Qutifan:** > Hello, valued eFax customer, Thank you so much for your wonderful 5-star review! We're delighted to hear that eFax has made sending faxes faster, more convenient, and more cost effective for you. It's great to know that features like fax confirmations, secure fax history, and easy access to resend documents have helped simplify your workflow. We are especially happy that the easy setup and ability to fax from home have made such a positive difference. Thank you for choosing eFax. We truly appreciate your support and look forward to continuing to serve you! ### 9. Essential Fax Solution with Proven Delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about eFax Online Fax Service?** I like using eFax Online Fax Service because it solves the problem of some agencies still needing documents faxed when no one has traditional faxes anymore. It's nice that we always have a record of what has been sent out and that it was received. If someone says they did not receive it, we have proof of it being sent. It's a great tool for us, especially since many tax agencies lose paperwork. The ability to prove that documents were sent and sent on time eliminates issues for us. It's also very easy to use, with no initial setup issues, and it works great without any complaints. I also appreciate that we can use it on our phones. **What do you dislike about eFax Online Fax Service?** We really have no complaints. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service because some agencies still require documents to be faxed. It provides an easy solution, ensures we have records of sent documents, and helps avoid penalties by proving timely submission. **Official Response from Rahd A:** > Thank you so much for excellent feedback! We're very happy to hear that our eFax service worked well for your business! If you have any questions or require additional assistance please don't hesitate to contact us at socialsupport@efax.com and we would be happy to assist! ^RA ### 10. Streamlined Faxing with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Tamika C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 28, 2026 **What do you like best about eFax Online Fax Service?** I like the option to send faxes via email using eFax Online Fax Service. It's has a user-friendly interface that's easy to navigate. I also appreciate the security features and overall ease of use it offers. The initial setup was pretty easy, and the transition from Fax Zero to eFax made handling faxes much simpler. **What do you dislike about eFax Online Fax Service?** I find it takes a while for the fax to appear in my sent items after being sent. It doesn't show up right away. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service to fax documents to different organizations. I like that I can send faxes via email and enjoy its user-friendly interface and security. It made faxing easier and reduced the need to physically go to a store to send faxes. **Official Response from Mohd Qutifan:** > Hello Tamika, Thank you for your great 5-Star review! We're glad to hear you're enjoying eFax's ease of use, security, and email faxing. Regarding your feedback, sent faxes will appear in your Sent folder once they have been successfully delivered. If you ever need assistance, please don't hesitate to contact us at socialsupport@efax.com. ^MQ ### 11. Unprofessional Sales Experience Undermined Confidence in eFax **Rating:** 2.5/5.0 stars **Reviewed by:** LaTanya S. | Business owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 19, 2026 **What do you like best about eFax Online Fax Service?** ………………………………………………………………………………………………………. **What do you dislike about eFax Online Fax Service?** I own a drug testing and occupational health business, so secure and reliable fax communication is extremely important due to the sensitive personal and medical information we send to and from physicians and other healthcare-related entities. I contacted eFax regarding an issue and was initially interested in potentially upgrading my service plan. Unfortunately, my experience with Cheyenne was extremely disappointing. She was rude, dismissive, and unwilling to assist me appropriately. I politely requested to be transferred to another salesperson, but instead she repeatedly insisted on transferring me back to support. After requesting again to speak with someone else in sales, she still transferred me to support anyway. As a business owner, professionalism and customer service matter. The interaction felt disrespectful and unhelpful, especially considering I was exploring expanding my services with the company. This situation should be addressed seriously. **What problems is eFax Online Fax Service solving and how is that benefiting you?** This does not matter when customer service is poor. **Official Response from Mohd Qutifan:** > Hello LaTanya S. Thank you for sharing your experience. We are sorry to hear that your interaction did not reflect the level of service you expected and deserve. We value your business and appreciate your feedback, which will be reviewed internally to help us improve. ^MQ ### 12. eFax: Reliable and Easy Solution for Healthcare Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 28, 2026 **What do you like best about eFax Online Fax Service?** I use eFax Online Fax Service to communicate with different health care providers, which is extremely helpful as a therapist. eFax solves the communication problem compared to traditional fax machines because it's very efficient, letting me know clearly if the fax is sent without any wondering. I like the reliability because it's convenient, sending notifications to my eFax account and email for incoming faxes. Compared to a traditional fax machine, eFax's reliability is 10 out of 10, so I'm confident the fax has gone through. The convenience of not having to check if a fax was sent saves me time, as I know every fax went through when eFax confirms it. The value is wonderful at $20 a month, guaranteeing sent faxes are received and I get notified in two ways. eFax is super easy to set up and anyone with minimal computer knowledge can create an account by signing up with an email and password. I highly recommend eFax service anytime, especially for providers struggling with sending or receiving faxes. **What do you dislike about eFax Online Fax Service?** There is nothing I don't love about this product! **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service to ensure smooth communication with healthcare providers. It solves issues I had with traditional fax machines. It's reliable and convenient, saving me time and confirming sent faxes without needing follow-up calls. **Official Response from Mohd Qutifan:** > Thank you for your wonderful 5-star review! We're glad to hear that eFax has made communicating with healthcare providers easier and more reliable. We truly appreciate your recommendation and your support. If you ever need assistance, please don't hesitate to contact us at socialsupport@efax.com. We'll be happy to help! ^MQ ### 13. Easy, Affordable Faxing Right From Your Computer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about eFax Online Fax Service?** Old fax machines are so hit or miss, this service is so easy to use and it is all right on your computer, where you were doing the work anyway. It's very affordable. I have never had a fax fail like I would on an old school fax machine. It's just great! **What do you dislike about eFax Online Fax Service?** I have not found a single thing that I dislike about this service. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I have found that some companies are using upgraded technology and it was causing some of my faxes to not be sent at all. This is not happening with this service! **Official Response from Rahd A:** > Thank you so much for excellent feedback! We're very pleased to hear that you find eFax cost effective and easy to use! If you have any questions or require additional assistance please don't hesitate to contact us at socialsupport@efax.com and we would be happy to assist! ^RA ### 14. eFax Makes Faxing Easy with Great UI, Fair Pricing, and Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce B. | Account Coordinator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 24, 2026 **What do you like best about eFax Online Fax Service?** eFax performs really well by saving both received and sent faxes for later review. This is a big plus when I need to research something at a later date. The pricing is fair, and support is better than ever. With the use of AI, sending faxes has become easier, and the integration process is straightforward. The UI is also great. **What do you dislike about eFax Online Fax Service?** eFax has become much easier and I find no difficulties any longer. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I have had eFax since early 2000's. **Official Response from Mohd Qutifan:** > Hello Bruce, Thank you so much for your wonderful 5-star review and for being a loyal eFax customer since the early 2000s! We're delighted to hear that you're happy with our fax storage, fair pricing, improved support, and user-friendly interface. Your continued trust and feedback mean a great deal to us, and we truly appreciate your long-standing support. We look forward to serving you for many more years! ### 15. Easy Fax Routing with Helpful Folders and Multi-User Email Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 14, 2026 **What do you like best about eFax Online Fax Service?** I like that it’s easy to route forms and information to where they need to go. At my organization, we appreciate being able to use different user emails, which helps us differentiate who sent what and who is receiving what. I also like the folder feature, since it helps me sort what’s specific to my role versus my coworkers’ roles. **What do you dislike about eFax Online Fax Service?** I dislike the fax preview feature. Because the preview is typically just a generic confidential cover page, I still have to open every single fax and then mark it as unread if it doesn’t pertain to me. I also dislike that I can’t download fax confirmations to add to employee files as proof/documentation for critical items. As far as performance goes, the main issue for me is the bugginess when viewing faxes. My system often glitches in and out when I’m trying to open new faxes, mark them read/unread, or move them to a different folder. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online is helping us save on fax costs. By using eFax, we’ve been able to reduce the expenses tied to paper faxes and using a manual printer. Moreover, eFax provides a solid, centralized hub for our HR team to work from. **Official Response from Mohd Qutifan:** > Thank you for sharing your detailed feedback we are glad to hear that features like email routing and folders are helping your team stay organized and reduce costs. We are sorry to hear about your experience with the fax preview, confirmation downloads, and system performance. Your feedback is valuable, and we have shared it with our team as we continue to improve the platform. please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thank you, eFax Support Team. ^MQ ### 16. Secure and Reliable Faxing with Easy Record Access **Rating:** 0.0/5.0 stars **Reviewed by:** Jacob . | Office Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about eFax Online Fax Service?** I like that I can see fax history from years ago with eFax Online Fax Service. This feature is great for keeping records in case I ever lose the physical copy. I also find the initial setup to be pretty easy. I called customer support a while ago, and they helped me quickly. **What do you dislike about eFax Online Fax Service?** I wish eFax Online Fax Service was capable of letting us see pending faxes, and the process that it is currently going through. I send big faxes often, and it is a bit annoying to not know whether or not it sent or failed. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service provides a secure communication method, required by some recipients, and offers fax history, useful for keeping records if I lose physical copies. **Official Response from Rahd A:** > Hello Jacob but we are sorry to hear that you have rated our service 0/5 but we are happy to hear that that you find our service convenient. We have received your feedback and we are currently working on improvements in reference to pending outbound fax visibility. If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Sincerely, eFax Support Team. ^RA ### 17. Convenient Paperless Faxing, but Recent Sending Issues and One-Page Limits **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like not having to print a lot of paper in order to send a fax. When eFax is working properly it's very convenient. **What do you dislike about eFax Online Fax Service?** Lately I have to download what I'm going to fax then print to pdf in grayscale in order to be able to send. I also can only send one page at a time or the fax will be unsuccessful. I used to send up to 10 pages at a time but now I have at least 3 or 4 unsuccessful faxes a day. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Customer support is who told me to start downloading my fax page then print to pdf in grayscale which sometimes works and sometimes doesn't work. Honestly eFax is only beneficial if it work. **Official Response from Mohd Qutifan:** > We’re glad you appreciate the convenience of eFax and reducing paper use. We’re sorry for the recent issues with sending multi-page faxes and the workaround you’ve had to use. If you have any other questions or need assistance, please message us at socialsupport@efax.com, and we’ll be happy to help! ^MQ ### 18. Effortless, Highly Recommended Faxing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Caron L. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about eFax Online Fax Service?** I use eFax Online Fax Service for sending faxes to other carriers. It's easy to use and doesn't take up a lot of my time setting it up. I find it easy to understand, and I really like the way it works. I would rate it a 10 and recommend it to anyone. **What do you dislike about eFax Online Fax Service?** nothing **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service is easy to use and doesn't take much time to set up, making sending faxes simple and efficient. **Official Response from Rahd A:** > Thank you so much for excellent feedback Caron! We're very happy to hear that you find our eFax Service time saving and convenient! If you have any questions or require additional assistance please don't hesitate to contact us at socialsupport@efax.com and we would be happy to assist! ^RA ### 19. Fast, Reliable Faxing with Room for Growth **Rating:** 5.0/5.0 stars **Reviewed by:** BILLY C. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I find eFax Online Fax Service fast, which is really convenient. It saves me from needing a printer to send faxes and provides receipts confirming that the fax was received. Additionally, it creates an online database on my computer and iPhone of sent and received faxes, which is very useful. I also like that I can fax tax-related emails to eFax for doing taxes later. The initial setup was super easy. **What do you dislike about eFax Online Fax Service?** There needs to be an eFax Messenger download for macOS. It does need to have an option to scan a document directly from scanner into eFax. I've been using eFax since about 1991. I paid to use eFax, my company did not pay for it, and I could not get reimbursed for the cost. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I don’t need a fax printer anymore; eFax Online Fax Service provides receipts, creates an online database on my devices, is fast, and lets me fax tax-related emails for future use. **Official Response from Rahd A:** > Thank you so much for your wonderful feedback Billy! We are very happy to hear that you find our service convenient and easy to use! If possible, we would recommend you to download the eFax App on the Apple store if it is compatible with your device. We have submitted your feedback to our development team as well in regards to the eFax Messenger compatibility with MacOS. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thanks again! eFax Support Team ^RA ### 20. Effortless, Secure Faxing on the Go **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about eFax Online Fax Service?** I appreciate that eFax Online Fax Service lets me receive faxes without needing a physical fax machine or office. I love its simplicity, and the fact that I can access everything from my phone without needing my laptop is a huge plus. I also like that it's HIPAA compliant, giving me peace of mind when dealing with sensitive information. The initial setup was simple and quick, which was great. **What do you dislike about eFax Online Fax Service?** N/A **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service lets me receive faxes without a physical fax machine or office. I love its simplicity and that I can handle everything from my phone, which is HIPAA compliant, so I don't need my laptop. **Official Response from Rahd A:** > Thank you so much for excellent feedback! We're very happy to hear that you find eFax convenient and easy to use! If you have any questions or require additional assistance please don't hesitate to contact us at socialsupport@efax.com and we would be happy to assist! ^RA ### 21. Easy Integrations and Clear UI, but Slow Performance and High Fax-Only Pricing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about eFax Online Fax Service?** I like the understandability of the UI and ease of integrations. Performance is a bit slow but gets the job done. I'm not sure about the pricing, it's quite high for a product that only provides "fax". I've never used the support feature because I don't like AI. **What do you dislike about eFax Online Fax Service?** Very slow at times, and there's no need to have AI integrated. I don't like AI. **What problems is eFax Online Fax Service solving and how is that benefiting you?** Fax is easier to use online. **Official Response from Rahd A:** > Thank you for your wonderful review! We're happy to hear that you find eFax easy to use! Faxes may take some time to be transmitted and we do have Agents available via Phone Support, Online Live Chat or via Email. If you require additional assistance please don't hesitate to contact us at socialsupport@efax.com. We'll be happy to assist! ^RA ### 22. Efficient Fax Solution with Room for Interface Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Heather C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like eFax Online Fax Service for its speed and accuracy, along with its availability. The user-friendly inbox makes it easy to see everything in one spot, which is perfect for our needs at a small law firm. I also love that I can fax directly from my email, specifically from Outlook, which adds a lot of convenience for outgoing faxes. The feature of being able to fax hundreds of pages electronically solves the problem of fax size for us. **What do you dislike about eFax Online Fax Service?** I don't like that I have to go through a few steps to preview an incoming fax prior to downloading. I wish there was a preview in the inbox without downloading. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service allows me to fax hundreds of pages electronically, offering speed, accuracy, and availability. It's user-friendly, and I love faxing directly from my email with everything visible in one spot. **Official Response from Rahd A:** > Thank you so much for your wonderful feedback, Heather. We are very pleased to hear that that our service provided you with convenience. On the website, clicking the .PDF file after opening the Inbound Fax Message will open the Preview of the fax. We hope this helps and if you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! Thank you. eFax Support Team. ^RA ### 23. Fax Anytime via Email with a Dedicated Number **Rating:** 5.0/5.0 stars **Reviewed by:** Matt D. | Cybersecurity Engineer II, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** Ability to send and receive faxes at any time without having to buy a fax machine. Getting the faxes in my email at any time. Ability to get your own dedicated fax number, including in the 212 area code in New York City **What do you dislike about eFax Online Fax Service?** Inability to monitor the current status of an outbound fax until it either succeeds or fails **What problems is eFax Online Fax Service solving and how is that benefiting you?** I needed to be able to send and receive medical related faxes quickly so that I could file medical insurance claims. SIgnup was quick and easy and I was able to get my own personal fax number in the 212 area code in New York City. **Official Response from Mohd Qutifan:** > Hello Matt, We’re glad to hear that eFax makes sending and receiving faxes easy, provides a dedicated fax number in the 212 area code, and helps you quickly manage medical-related faxes for insurance claims. We appreciate your suggestion about monitoring the status of outbound faxes and will share it with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 24. Effortless Faxing Without Paper Hassles **Rating:** 5.0/5.0 stars **Reviewed by:** Eliza L. | Manager, Transformation and Integration, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like knowing I can log in and see copies of any faxes I have sent and received without having to keep any paper records. It cuts down on the time I have to take to save faxes in a separate place. Also, it's very easy to set up. eFax Online Fax Service helps my team by eliminating the need for a physical fax machine in the office and keeps records for us. **What do you dislike about eFax Online Fax Service?** I don't have many complaints, although I wish I could enter an additional email address to receive confirmation when sending a fax instead of having to choose from the drop down menu of previously saved emails. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service eliminates the need for a physical fax machine and keeps digital records, reducing my workload by allowing me to access sent and received faxes online without paper. **Official Response from Mohd Qutifan:** > We’re Happy to hear that eFax helps your team by eliminating the need for a physical fax machine and keeping digital records, making it easier to manage sent and received faxes. Currently, when you send a fax, the email you are sending from will receive the confirmation, and any email you select in the portal will also receive a copy of the confirmation. We appreciate your suggestion about adding multiple email addresses for confirmations and will share it with our team for future improvements. If you have any other questions or need assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ### 25. Effortless Document Handling with eFax **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like eFax Online Fax Service because it allows me to easily send and receive documents that would otherwise take days to mail. The ease of sending and receiving faxes is a big plus for me, and the system is very straightforward and easy to use. I also appreciate that it allows us to store contacts, making it easier to send documents to the same company in the future. Additionally, the initial setup was very easy. **What do you dislike about eFax Online Fax Service?** I wish I wouldn't receive so many spam faxes. There are faxes that are received that would be nice if they did not appear because they have nothing to do with our business. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service lets me send and receive documents quickly, avoiding postal delays. It's straightforward, easy to use, and the contact storage simplifies sending documents to frequent contacts. **Official Response from Rahd A:** > Thank you so much for your excellent feedback, Jason. We are very happy to hear that that you find our service convenient! Due to the nature of our digital faxing service, we are unable to block any incoming faxes for our service. Please do not hesitate to message us at socialsupport@efax.com for additional information in regards to unwanted faxes and we would be happy to assist! Thanks again! eFax Support Team. ^RA ### 26. Effortless Faxing with Instant Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Dana J. | Marriage And Family Therapist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like that it's easy to send and receive documents to companies requesting files. I appreciate that I am emailed when I get a fax, which cuts down the time on checking to see if I have faxes. I can just pick up my phone and receive the notification and preview the fax. The initial setup was very easy. **What do you dislike about eFax Online Fax Service?** I'd like to filter out spam faxes. Just be sent to a 'spam' folder. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service makes it easy to send and receive documents with insurance companies, and receiving email notifications cuts down on the time checking for faxes. **Official Response from Rahd A:** > Thank you so much for your excellent feedback, Dana. We are very happy to hear that that you find our service convenient! Due to the nature of our digital faxing service, we are unable to block any incoming faxes for our service. Please do not hesitate to message us at socialsupport@efax.com for additional information in regards to unwanted faxes. Thanks again! eFax Support Team. ^RA ### 27. Fast and Reliable with Minor Error Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Martin Z. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 24, 2026 **What do you like best about eFax Online Fax Service?** I like that eFax Online Fax Service is fast, and it works 100% of the time. The initial setup was very easy. **What do you dislike about eFax Online Fax Service?** Every once in a while, I'll try to send a fax and it says there's an error, but it doesn't tell me what the error is. So I don't know how to correct it or fix it. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service for my clinic to handle all our referral faxes. It's fast and works 100% of the time, ensuring we receive everything efficiently. **Official Response from Mohd Qutifan:** > Hello Martin, Thank you so much for your wonderful 5-star review! We're glade to hear that eFax has been fast, reliable, and easy to set up for your clinic's referral faxing needs. We also appreciate you sharing your feedback about the occasional error message. Your comments help us continue to improve the experience for all our customers. Thank you for choosing eFax. We truly appreciate your support and look forward to continuing to serve you! ### 28. Easy, Secure Faxing from Any Device **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S M. | CEO/President at Green Fuel Solutions LLC, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 17, 2026 **What do you like best about eFax Online Fax Service?** easy to acces and secure faxing from PC, MAC or smartphone **What do you dislike about eFax Online Fax Service?** The Reports dont update fast enough, other then that perfect **What problems is eFax Online Fax Service solving and how is that benefiting you?** easy to be able to fax when requested to fax instead of email **Official Response from Rahd A:** > Thank you so much for your excellent feedback Michael. We are very happy to hear that you find our service and features convenient and easy to use! Regarding faxes, they are heavily reliant on your document's memory or the recipient's fax machine printing speed or traffic. As soon as our service receives a fax completion response from the recipient, a report will be generated and then archived to your web account and sent to your email address at the same time. Please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist you in using our service and provide you recommendations on lowering your document data or recommended fax formats. Many thanks and may you have a wonderful week ahead. The eFax Support Team ^RA ### 29. Fast and User-Friendly, Needs Improved Fax Viewing **Rating:** 4.0/5.0 stars **Reviewed by:** Anna L. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like that eFax Online Fax Service is fast and easy to navigate. It's valuable because patients need certain things quickly, and eFax is able to assist with that. I also found the initial setup to be very easy. **What do you dislike about eFax Online Fax Service?** A few months ago, there was a change in how faxes are viewed. You used to be able to open up the fax directly and it was viewable, but now you have to click a link to view it. This takes more time and can be challenging for office members who are not so tech-savvy. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I find eFax Online Fax Service a good alternative to mailing things that can't be emailed. It's fast and easy to use, assisting us in providing patients with the necessary information quickly. **Official Response from Mohd Qutifan:** > Thank you for your feedback! We’re glad to hear that eFax helps you quickly and easily provide patients with important information. Regarding the recent change in viewing faxes: if you have Secure Storage enabled, the fax will not appear directly in the email you receive; the email only indicates that you have a fax to view. We will also share your feedback with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ### 30. eFax Is Easy, Fast, Reliable—and a Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 10, 2026 **What do you like best about eFax Online Fax Service?** Almost everyone has gone to email for moving documents around. But, for the occasional need for a fax machine, Efax is perfect. It's easy, fast and reliable and the rates are great! Plus the ability to login on the go and fax is a great advantage. **What do you dislike about eFax Online Fax Service?** The only thing that Efax doesn't do (or at least I don't know how to make it do), is give me a fax confirmation. I realize it can't do that immediately in most cases because it takes a little while for most jobs to be completed. But, it would be helpful to get a confirmation in my email when the job is completed, or notification if it is unable to send. **What problems is eFax Online Fax Service solving and how is that benefiting you?** We are a technology company. Everyone uses digital means to transfer information around. Efax is perfect for any occasion where an actual fax is needed. **Official Response from Mohd Qutifan:** > Thank you for your 5-star review! We’re thrilled to hear that eFax is making faxing easy, fast, and reliable for you. We appreciate your feedback about confirmation notifications and will continue working to improve the experience. If you require further assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 31. Reliable Online Fax with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about eFax Online Fax Service?** I like that it has a decent web portal and everything can be done online. It works reliably, and I can send fax via the portal, which is great. The initial setup was easy and fast. **What do you dislike about eFax Online Fax Service?** I was not able to send large files via the "File Share" - it doesn't seem to work. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service to send fax messages conveniently when needed. It has a decent web portal, reliable online functionality, and allows me to reach addressees easily. **Official Response from Rahd A:** > Thank you so much for excellent feedback! We're very pleased to hear that you find our service convenient! If you require additional assistance regarding our Large File Share Service, please do not hesitate to contact us at socialsupport@efax.com and we would be happy to assist! ^RA ### 32. Modern Faxing Made Simple and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar T. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** What I like best about eFax Online Fax Service is how easy and reliable it is. I can send and receive faxes from anywhere without needing a fax machine, which saves time, space, and hassle. The interface is user-friendly, documents are delivered quickly, and having everything stored digitally makes it simple to search and organize important files. It’s especially convenient for handling business or legal documents on the go, and the security features give me peace of mind. Overall, eFax makes faxing modern, efficient, and stress-free. **What do you dislike about eFax Online Fax Service?** What I dislike about eFax Online Fax Service is the pricing, which can feel a bit high compared to some newer alternatives, especially if you don’t fax often. Occasionally, large attachments can take longer to send or require resizing, and I’d like to see more flexibility with included pages each month. That said, the service is reliable overall, but a more affordable plan or clearer overage pricing would be a welcome improvement. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service solves the problem of needing a physical fax machine, dedicated phone line, and paper supplies to send and receive faxes. Instead, I can fax documents directly from my computer or phone, which saves time and eliminates the hassle of maintaining outdated equipment. This benefits me by streamlining my workflow, reducing clutter, and making it easy to manage, store, and access important documents digitally. It’s especially helpful when I’m traveling or working remotely, because I can fax anytime, anywhere without being tied to a machine. **Official Response from Rahd A:** > Thank you so much for your excellent feedback Oscar. We are very happy to hear that you find our service reliable and convenient! Should you require more information in pricing and suggestions for outbound faxing, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 33. Convenient for PDF Faxes, but Slow Turnaround Times **Rating:** 2.5/5.0 stars **Reviewed by:** Little Star W. | Owner **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I like that with eFax Online Fax Service, I don't need to have a physical fax machine anymore. It allows me to send PDFs directly without printing documents, which makes the process much simpler. Plus, it saves paper. The initial setup was very easy; just setting up the number was straightforward. **What do you dislike about eFax Online Fax Service?** I hate the delays. I hate how long it takes for a fax to go through because a lot of times I'm on the phone with IRS. I send a fax. And then I have to sit there and wait for five minutes before it actually goes to them. And then they have to wait for a while to receive it on their end. It's just a very time consuming process, whereas a fax machine I were to buy one, would be much faster. So if they could improve the turnaround time, it'd be ideal. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service as my fax machine for my CPA practice, eliminating the need for an actual fax machine. It makes it easier to fax PDFs instead of printing and manually sending, saving paper and streamlining communication with the IRS. **Official Response from Mohd Qutifan:** > Thank you for your feedback! We’re glad eFax has helped you eliminate the need for a physical fax machine and made sending PDFs easier while saving time and paper. To help reduce transmission delays, we recommend scanning documents in black and white at 200 DPI, which typically allows faxes to send in about 30 seconds per page. If you need any assistance, please feel free to contact us at socialsupport@efax.com we’re happy to help! ^MQ ### 34. Saves Time with Effortless Faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew E. | Medical Coordintor, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 10, 2026 **What do you like best about eFax Online Fax Service?** I love how simple and easy eFax Online Fax Service is to use and the speed by which the faxes are sent over. The service is valuable to me because my work has a lot of moving parts and it can be time-consuming, but with eFax, this improves the rate that things can get done in a simple way. The initial setup was very simple and it was an easy setup. **What do you dislike about eFax Online Fax Service?** I think the only thing that could be improved is a message showing that your fax has been reviewed. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax to fax medical documents efficiently, saving time by avoiding the tedious process of reaching out to doctors. It's simple and fast, enhancing workflow and allowing tasks to be completed at a quicker rate. **Official Response from Mohd Qutifan:** > Thank you for your 5-star review! We’re glad to hear that eFax is helping you send faxes quickly and efficiently. If you ever need assistance, please don’t hesitate to reach out to us at socialsupport@efax.com and we are happy to help! ### 35. Easy-to-Use Email-to-Fax Without Needing a Machine **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 20, 2026 **What do you like best about eFax Online Fax Service?** easy to use, no machine, can email to fax **What do you dislike about eFax Online Fax Service?** long wait times, hard to see sent message folder **What problems is eFax Online Fax Service solving and how is that benefiting you?** lack of fax machine, lack of time to go somewhere to use one **Official Response from Rahd A:** > Thank you for your wonderful review! We're happy to hear that you find eFax convenient! Faxes may take some time to be transmitted and if you require additional assistance please don't hesitate to contact us at socialsupport@efax.com. We'll be happy to assist! ^RA ### 36. Easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 16, 2026 **What do you like best about eFax Online Fax Service?** easy to use. and fast.We have been using it for a few yeasrs with no issues. yes! **What do you dislike about eFax Online Fax Service?** sometimes it logs you out and sometimes it is hard to log into the right plantform. **What problems is eFax Online Fax Service solving and how is that benefiting you?** it helps us send off documents via fax for neveada health link and medicaid medicare. **Official Response from Rahd A:** > Thank you so much for your feedback and we are very pleased to hear that you find our service convenient and easy to use! Regarding our service, due to security, login sessions are limited and the website portal login are designed in a way to make it as secure and convenient as possible. Please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist you in using our service and provide you recommendations on other free features that our service has to offer. Thanks again and may you have a wonderful week ahead. The eFax Support Team ^RA ### 37. Effortlessly Manages Our Business Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Tim O. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like the simplicity of eFax Online Fax Service, and how easily manageable it is. The ability to sort faxes into folders is really helpful, as it allows others to quickly view folders to find legitimate faxes from random ones. Assigning tabs also helps. Additionally, the initial setup was very simple. **What do you dislike about eFax Online Fax Service?** It would be helpful if eFax Online Fax Service could identify spam faxes and have a designated folder for such. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service to receive referrals and clinical authorizations. Its simplicity and folder organization make it easy to manage and sort faxes, helping others quickly find legitimate ones among random faxes. **Official Response from Mohd Qutifan:** > Hello Tim, We’re glad to hear that you’re enjoying the simplicity of eFax and its folder organization features it’s great to know they’re helping you efficiently manage referrals and clinical authorizations. We also appreciate your suggestion regarding spam fax filtering, and we’ll be sure to share it with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 38. Simple, Efficient Faxing Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 27, 2026 **What do you like best about eFax Online Fax Service?** The simplicity/ how efficient it is to send a fax **What do you dislike about eFax Online Fax Service?** Sometimes the log in screen can be laggy, but for the most part I have no complaints. **What problems is eFax Online Fax Service solving and how is that benefiting you?** They provide an easy platform for my agency to send and receive faxes **Official Response from Mohd Qutifan:** > Thank you for your 4.5-star review! We're glad to hear that eFax makes sending and receiving faxes simple and efficient for your agency. We also appreciate your feedback about the login screen and will share it with our team. If you ever need assistance, please don't hesitate to contact us at socialsupport@efax.com. ^MQ ### 39. eFax Makes Sending IRS Forms Fast and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Eva T. | Executive Assistant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 23, 2026 **What do you like best about eFax Online Fax Service?** It is very easy to send in forms to the IRS or other organizations and they receive it right away. **What do you dislike about eFax Online Fax Service?** There are no downsides to using eFax online **What problems is eFax Online Fax Service solving and how is that benefiting you?** Instead of having to mail in the forms we can fax them and they are received the same day **Official Response from Rahd A:** > Thank you so much for sharing your wonderful feedback and we are very glad to hear that our service promptly assisted you in sending your fax. We are also very happy to hear that our service provided you with convenience and please do not hesitate to message us at socialsupport@efax.com if you require any assistance or additional information! Thanks again! eFax Support Team. ^RA ### 40. Easy Faxing with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** RPT Labs T. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I find eFax Online Fax Service easy to use and really simple for saving contacts to the recipient list, which is great for recurring document submissions. It offers a convenient way to send and receive faxed documents from companies in our industry and potential clients. The initial setup was very simple and fast, which was a big plus. **What do you dislike about eFax Online Fax Service?** I wish I could view unsuccessfully sent faxes. It would help me identify which document needs to be resent. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service for sending and receiving faxed documents conveniently, saving time with an easy-to-use interface and simple contact management. **Official Response from Mohd Qutifan:** > We’re glad to hear that eFax makes sending and receiving documents easy, with simple contact management and a quick setup. Regarding your suggestion about viewing unsuccessfully sent faxes: some faxes reach our server and are listed in the records, while others do not reach our system and will not appear. We will also share your feedback with our team for future improvements. If you have any other questions or need assistance, please message us at socialsupport@efax.com, and we would be happy to help! ^MQ ### 41. Fast, High-Quality Faxes with Room for Feature Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Alex B. | Patient Care Coordinator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** Faxes come quick and are of comparable quality to a traditional fax machine. The UI makes it easy to open (download) each individual fax. The ability to preview them makes finding older faxes easier. I utilize eFax daily and it is easier to manage than a physical fax machine (and much quieter!) **What do you dislike about eFax Online Fax Service?** Some features that seem basic are behind paywalls, such as the ability to organize faxes. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax makes it so we don't have paper faxes everywhere. It makes taking downloading the fax and getting it into patient files easy and quick. **Official Response from Rahd A:** > Thank you for your feedback Alex. We are glad to hear that you find our service convenient against physical fax machines. We would like to assure you that we are also working on improvements for our service. Should you require any assistance or information regarding our service pricing, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 42. Easy, Reliable Fax Access When You Need It **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen L. | CPA/Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 13, 2026 **What do you like best about eFax Online Fax Service?** Easy access to faxing when needed; usually fairly reliable to log into **What do you dislike about eFax Online Fax Service?** Faxes do not always process on the first try; transmission can be slow **What problems is eFax Online Fax Service solving and how is that benefiting you?** N/A **Official Response from Mohd Qutifan:** > Hello Kristen, Thank you for taking the time to share your feedback and for rating eFax 4 stars. We are happy to hear that you find eFax easy to access when you need to send or receive faxes and that your login experience has generally been reliable. We also appreciate your comments regarding fax processing times and occasional transmission delays. Your feedback is valuable, and we continuously work to improve the performance and reliability of our service to provide a smoother experience for our customers. ^MQ ### 43. Convenient and Easy, Yet Confirmation Lag **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley G. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I like that you're able to log in anywhere at any time and check for the faxes. It's better than having the actual fax machine in the office that you have to go to wait for the fax to come in. The electronic fax is convenient and very easy to use. **What do you dislike about eFax Online Fax Service?** When sending a fax, sometimes it takes a while to confirm that it actually went through. It'll say fax sent, but the confirmation that I'm able to view takes a while. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service solves communication issues with secure faxing, especially for patient care. It aids in tracking and managing information. Logging in to check faxes anytime, anywhere, is convenient and easier than using a physical fax machine. **Official Response from Mohd Qutifan:** > Thank you for the 5-star review! We’re glad to hear that eFax makes it easy to access and manage your faxes anytime, anywhere, and that it supports secure communication for patient care. We appreciate your feedback about confirmation delays and will continue working to improve the experience. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com. We are always happy to help! ^MQ ### 44. Fast, Detailed, and Convenient Faxing Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 14, 2026 **What do you like best about eFax Online Fax Service?** Fast, detailed, and convenient—easy to use. **What do you dislike about eFax Online Fax Service?** Sometimes my faxes don’t send even though all the details are correct. **What problems is eFax Online Fax Service solving and how is that benefiting you?** They send the required documents quickly and in a timely manner. **Official Response from Mohd Qutifan:** > Thank you for your 4-star review! We're glad to hear that you find eFax fast, convenient, and easy to use. We appreciate your feedback about the occasional sending issues and will continue working to improve the reliability of our service. If you need any assistance, please don't hesitate to contact us at socialsupport@efax.com. We'd be happy to help! ### 45. Fast, Intuitive, and Reliable Fax Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 22, 2026 **What do you like best about eFax Online Fax Service?** I like the speed of eFax Online Fax Service. I also appreciate the ability to keep track of my faxes and get copies when I need them. The initial setup was very easy and all intuitive. **What do you dislike about eFax Online Fax Service?** There is nothing I dislike about eFax Online Fax Service. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I primarily use eFax Online Fax Service for sending and receiving important documents securely. **Official Response from Mohd Qutifan:** > Thank you for your positive feedback! We’re glad to hear that eFax has made sending, receiving, and managing your faxes easy and convenient. We appreciate you choosing eFax for your secure faxing needs. If you need any assistance, please don't hesitate to contact us at socialsupport@efax.com. We'd be happy to help! ^MQ ### 46. User-Friendly, Fast, and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh D. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I find eFax Online Fax Service significantly faster than traditional faxing, and I love that it saves paper. The service is super user-friendly, with fast sending and receiving times, and it's well-priced. The initial setup was super easy, and once I figured out how to set up the notifications to my email, it made using eFax so much better. **What do you dislike about eFax Online Fax Service?** Setting up the notifications to my email wasn't straightforward initially. Also, I think when logging in it should take you directly to your message inbox instead of the send fax screen. **What problems is eFax Online Fax Service solving and how is that benefiting you?** eFax Online Fax Service is significantly faster than traditional faxing and saves paper. I love its user-friendly interface, fast sending and receiving times, and reasonable pricing. **Official Response from Mohd Qutifan:** > Thank you for your fantastic review! We are thrilled to hear that eFax is faster, paper saving, and user friendly for you. We appreciate your feedback about notifications and the login experience it helps us make eFax even better. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com we are always happy to help! ^MQ ### 47. Fast, Reliable, and Effortless Faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Malika J. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 10, 2026 **What do you like best about eFax Online Fax Service?** I like that eFax Online Fax Service is fast and easy to use. Sending documents is faster and effortless, as you just send it and it's gone. The platform setup was incredibly quick, taking only five minutes to be up and running, which made us ready to use it immediately. I also rely on it for receiving any kind of medical documents from hospitals, which makes my work easier. **What do you dislike about eFax Online Fax Service?** There is nothing about eFax that we don't like. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I rely on eFax Online Fax Service for receiving medical documents from hospitals. It makes my work easier by ensuring everything is received efficiently. **Official Response from Mohd Qutifan:** > Hello Malika, Thank you for your wonderful review! We’re thrilled to hear that eFax is making it fast and effortless to send and receive important medical documents, and that the setup process was quick and seamless for you. We truly appreciate your support and are glad to be part of making your work easier. If you ever need assistance, please don’t hesitate to reach out to us at socialsupport@efax.com ### 48. Streamlined Faxing, Needs Improved Notifications **Rating:** 4.0/5.0 stars **Reviewed by:** Kim H. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 17, 2026 **What do you like best about eFax Online Fax Service?** I like that eFax Online Fax Service keeps things paperless, which makes managing faxes simpler for me. I also appreciate the notifications of new faxes, as it means I'm not constantly checking the fax machine. Setting up the service was easy too. **What do you dislike about eFax Online Fax Service?** I need notifications on failed faxes, like an email when faxes fail. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I find eFax Online Fax Service keeps it paperless and simplifies things by sending notifications of new faxes, so I'm not constantly checking the fax machine. **Official Response from Mohd Qutifan:** > We’re glad to hear that eFax helps you stay paperless and makes managing faxes easier with notifications for new faxes. We also appreciate your suggestion about receiving notifications for failed faxes Regarding your suggestion about viewing unsuccessfully sent faxes: some faxes reach our server and are listed in the records, while others do not reach our system and will not appear. We will also share your feedback with our team for future improvements. If you have any other questions or require any assistance, please do not hesitate to message us at socialsupport@efax.com, and we would be happy to assist! ^MQ ### 49. Convenient and Reliable, Despite Availability Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen N. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2026 **What do you like best about eFax Online Fax Service?** I like the convenience of eFax Online Fax Service, which allows me to work from anywhere for my clients. I also appreciate that it lets me forward essential documents securely. The initial setup was very easy, and I find this especially beneficial. **What do you dislike about eFax Online Fax Service?** There's been issues on availability because the site was down or hacked, but they allowed me to continue to use the services through their Canada site and I was able to continue to work. **What problems is eFax Online Fax Service solving and how is that benefiting you?** I use eFax Online Fax Service to receive critical documents without needing a physical fax machine, saving on copy paper expenses. It offers the convenience to work from anywhere and securely forward essential documents. **Official Response from Rahd A:** > Thank you so much for your excellent feedback Kristen. We are very happy to hear that you find our service reliable and convenient! We would like to assure you that we are currently working on improving our new site. Should you require any assistance, please do not hesitate to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 50. Effortless Faxing Without the Machine **Rating:** 5.0/5.0 stars **Reviewed by:** Elle M. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 07, 2026 **What do you like best about eFax Online Fax Service?** I like that I can easily fax multipage documents without needing a fax machine. It's user-friendly and I like that it keeps records of faxes sent and received. I also appreciate the email confirmation when a fax is successfully sent and that I can save contacts. Using eFax Online Fax Service is definitely more cost-effective than paying for faxing services each time. **What do you dislike about eFax Online Fax Service?** It takes awhile for faxes to go through and the fax confirmation to show up in my sent folder. But I could live with that. :) **What problems is eFax Online Fax Service solving and how is that benefiting you?** I can fax without a fax machine as easily as email. eFax is cost-effective compared to paying each time at a store. **Official Response from Mohd Qutifan:** > Thank you for your review! We are glad to hear that eFax makes sending multipage documents easy, cost effective, and convenient without needing a fax machine. We appreciate your feedback about confirmation times and are happy it hasn’t impacted your experience. If you ever need assistance or experience any issues, please feel free to reach out to us at socialsupport@efax.com. We are always happy to help! ^MQ - [View eFax Online Fax Service pricing details and edition comparison](https://www.g2.com/products/efax-online-fax-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-20+11%3A59%3A44+-0500&secure%5Bsession_id%5D=84eead7c-ec2c-405f-9c78-12cf4885d3c4&secure%5Btoken%5D=1ef0bc38261bf9db1ed9bcd2520cd2a07544af350df1a2061d3664b5e7718653&format=llm_user) ## eFax Online Fax Service Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Documents** - Editing - Document Signature - Storage - Fax to Email - Document Storage - Secure Data Storage - Electronic Signature **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration - Active Directory Integration - Third-Party Integrations - File Transfer **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts - Print Management - File Management - Invoice Management - Email Management - Compliance Management - Communication Management - Call Center Management - User Management - Email to Fax - Fax Management **Additional Functionality** - Full Text Search - HIPAA Compliant - Audit Trail - Delivery Tracking - Multiple Format Support - Access Controls/Permissions - FoIP - Purchasing & Receiving - SMS Messaging - CRM - Whitelisting/Blacklisting - Status Tracking - Multiple User Accounts - Archiving & Retention - Encryption - Document Templates - Generative AI - Self Service Portal - Electronic Faxes - Collaboration Tools - AI Copilot - Voice Mail - Automated Routing - Reporting & Statistics - API - Alerts/Notifications - Caller ID - SSL Security - Role-Based Permissions - Activity Tracking - Monitoring - Contact Database ## Top eFax Online Fax Service Alternatives - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (466 reviews) - [Documo](https://www.g2.com/products/documo/reviews) - 4.6/5.0 (235 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,414 reviews)