Self-Managed - Community Edition | FreeUnlimited Users | |
Self-Managed - Pro | $3/User Monthly | For Businesses ready to step up their team communication and access more features of Rocket.Chat. - High Scalability Cluster
- File Storage Migrate Tool
- Unlimited Users
- Message History
- Public Channels
- Private Channels
- Broadcast Channels
- Read Only Channels (Announcements)
- Audio and Video Conferencing Dedicated Server
- File Sharing
- Emojis, Gifs
- Unlimited Integrations
- Multi-language Interface
- Web, Desktop (Windows, MacOS, Linux) and Mobile App (Android and iOS)
- Custom Domain
- White Label (Branding)
- LiveChat
- Federated Channels
- Marketplace Apps
- Live Streaming
- Read Receipt
- 10.000 Monthly Push Notifications
- Social Networking Login
- Omnichannel Integrations (Messenger, Whatsapp, Twillio,
- Realtime Translation
- Hourly Analytics Reporting
- Multifactor Authentication
- Customizable User Permission
- Real Time Sync LDAP / Active Directory
- Online Ticket Creation
- 24/7 Email
- 24/7 Phone for Critical issues
- 1 Named Contact for Support
- SLA Critical Priority Response time 30 minutes
- SLA Medium Priority Response time 6 Hours
- SLA Low Priority Response time 1 Business Days
- Migration Assistance
- Atlassian Integration Apps Bundle (Bitbucket, Jira, Confluence)
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Self-Managed - Enterprise | Contact Us | For businesses needing high-level scalability, management and unlimited features. - High Scalability Cluster
- File Storage Migrate Tool
- Unlimited Users
- Unlimited Message History
- Public Channels
- Private Channels
- Broadcast Channels
- Conferencing Server
- Read Only Channels (Announcements)
- Audio and Video Conferencing Dedicated Server
- File Sharing
- Emojis, Gifs
- Unlimited Integrations
- Multi-language Interface
- Web, Desktop (Windows, MacOS, Linux) and Mobile App (Android and iOS)
- Custom Domain
- White Label (Branding)
- Livechat
- Live Streaming
- Read Receipt
- Message Auditing Panel
- Unlimited Push Notifications
- Social Network Login
- OmniChannel Integrations
- Real time Translation
- Audio to Text
- Online Ticket Creation
- 24/7 Email
- 24/7 Phone
- 3 Named Contacts for SLA Support
- Post Incident Report
- SLA Critical Priority Response time 30 minutes
- SLA Medium Priority Response time 6 hours
- SLA Low Priority Response time 1 business day
- On-boarding Call
- Migration Assistance
- Direct Access to Product Team
- Atlassian Integration Apps Bundle (Jira, Confluence and Bitbucket)
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SaaS - Bronze | $2 /User Monthly | For teams that are ready to control and centralize their communication on Rocket.Chat. - Unlimited Users
- Unlimited Messages History
- Public Channels
- Private Channels
- Broadcast Channel
- Shared Conferencing Server
- 1TB Storage
- 1 Integration
- Multilanguage Interface
- Web, Desktop (Windows, MacOS, Linux) and Mobile App (Android and iOS)
- Unlimited Push Notifications
- Analytics Reporting (Daily)
- LDAP / Active Directory (Basic)
- Documentation & Tutorials
- Tutorial Videos
- Forums
- Features or Bugs
- Backups (Daily)
- Online Ticket Creation
- 24/7 Email
- Support Entitlement (Admins)
- SLA Critical Priority Response time 2 Hours
- SLA Medium Priority Response time 24 Hours
- SLA Low Priority Response time 4 Business Days
- Atlassian Integration Apps Bundle (Bitbucket, Jira, Confluence)
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SaaS - Silver | $4/User Monthly | For businesses ready to step up their team communication and access more features - Unlimited Users
- Unlimited Messages History
- Public Channels
- Private Channels
- Broadcast Channel
- Shared Conferencing Server
- 5TB Storage
- 100 Integrations
- Multilanguage Interface
- Web, Desktop (Windows, MacOS, Linux) and Mobile App (Android and iOS)
- Custom Domain
- White Label (Branding)
- Livechat
- Live Streaming
- Read Receipt
- Unlimited Push Notifications
- Social Network Login
- OmniChannel Integrations
- Realtime Translation
- Analytics Reporting (Hourly)
- Multifactor Authentication
- Customizable User Permission
- LDAP / Active Directory (Real Time Sync)
- Documentation & Tutorials
- Tutorial Videos
- Forums
- Features or Bugs
- SLA - Monthly Uptime (99%)
- Backups (Twice Daily)
- Online Ticket Creation
- 24/7 Email
- 24/7 Phone (High Only)
- Support Entitlement(Admins)
- SLA Critical Priority Response time 1 Hour
- SLA Medium Priority Response time 12 Hours
- SLA Low Priority Response time 2 Business Days
- Atlassian Integration Apps Bundle (Bitbucket, Jira, Confluence)
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SaaS - Gold | Contact Us | For businesses needing high-level scalability without the burden of managing in house. Unlimited features and total control of what is happening. - Unlimited Users
- Unlimited Messages History
- Public Channels
- Private Channels
- Broadcast Channel
- Dedicated Conferencing Server
- 20TB Storage
- 1000 Integrations
- Multilanguage Interface
- Web, Desktop (Windows, MacOS, Linux) and Mobile App (Android and iOS)
- Custom Domain
- White Label (Branding)
- Livechat
- Live Streaming
- Read Receipt
- Message Auditing Panel
- Unlimited Push Notifications
- Social Network Login
- Unlimited OmniChannel Integrations
- Realtime Translation
- Audio to Text Conversion
- Analytics Reporting (Hourly)
- Multifactor Authentication
- Customizable User Permission
- LDAP / Active Directory (Real Time Sync)
- Engagement Dashboard
- Documentation & Tutorials
- Tutorial Videos
- Forums
- Features or Bugs
- SLA - Monthly Uptime (99%)
- Backups (Hourly)
- Online Ticket Creation
- 24/7 Email
- 24/7 Phone (All tickets)
- Support Entitlement (Admins)
- SLA Critical Priority Response time 30 minutes
- SLA Medium Priority Response time 6 hours
- SLA Low Priority Response time 1 business day
- On-boarding Call
- Migration Assistance
- Access to Product Team
- Atlassian Integration Apps Bundle (Bitbucket, Jira, Confluence)
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