Another benefit of LuxSci for business use is that it integrates with platforms like Microsoft 365 and Google Workspace, allowing organizations to add HIPAA-compliant email encryption without requiring users to migrate to a new email system. It also provides detailed audit logs, automatic encryption options, and secure email delivery methods to help organizations meet compliance requirements while simplifying secure communication with patients and staff. Review collected by and hosted on G2.com.

One area where LuxSci could improve is its user interface and overall user experience. Compared with more modern email platforms, the design can feel dated, and some settings and administrative tasks take more time to navigate. Streamlining the interface and making common features easier to find could improve day-to-day usability for both end users and administrators. Review collected by and hosted on G2.com.

I use LuxSci for secure and compliant HIPAA web forms, and I really appreciate the form coding flexibility and results emailing using TLS encryption, which doesn't interfere with workflow. LuxSci's solutions are affordable, and they understand the requirements of HIPAA better than most other providers. Review collected by and hosted on G2.com.

The interface and signature lines are dated. More so the signature line field for forms, that could be modernized a good deal. The signature line produces a jagged 1px line that makes all signatures look pretty bad. I would argue that they have to validity in confirming signatures. Other solutions provide a more natural aesthetic that somehow presents as truer to an actual ink signature, or they produce a proper e-signature, like Docusign. Review collected by and hosted on G2.com.

Since 1999 they have provided incredible uptime for my sites, and response time for questions or service is always fast. Review collected by and hosted on G2.com.

Hmmm. There is nothing that I can think of. Review collected by and hosted on G2.com.

This program is very user-friendly and still has all of the whistles and bells if you need to do a more complex e-mail that may require tagging, tracking or notation. The system handles group e-mails as well. The filter system is sophisticated if you multiple e-mail aliases or mailboxes. For those who do not have e-mails pushed to their phone, my favorite feature is having a text alert when certain e-mails are received. Luxsci also offers very useful web-aides for tasks, notes, documents, calendaring and more. Luxsci's support has always been prompt and knowledgeable. More recently, I have used Luxsci's website/domain services and found it to be very user-friendly. Review collected by and hosted on G2.com.

E-mails: When you right-click on a message that the "delete" option is in the middle of the choices. Not really a dislike problem, more this user's issue! Review collected by and hosted on G2.com.

I like that you have access to a technician for help and troubleshooting via email. It has been very beneficial to always have efficient guidance at a moment's notice. Review collected by and hosted on G2.com.

Although I really enjoy Luxsci and all it has to offer, at times I think it can be a little difficult to navigate if you have never used a program like it before. However, we are very pleased overall and will continue to use this service in the future! Review collected by and hosted on G2.com.

LuxSci does a great job filtering out spam email and keeping our account secure. On the administrative end, its very easy to add, update, and remove accounts. The customer support team responds quickly and effectively resolves any issues. LuxSci also provides a helpful backend to access all of our team's email accounts for administrative purposes - which is especially useful when teammembers leave before transferring their accounts and passwords. Review collected by and hosted on G2.com.

LuxSci can sometimes overfilter emails, causing our teammates to miss some messages if they don't closely monitor their proofpoint notifications. LuxSci also sometimes has difficulty integrating with Apple. When setting up new email accounts on our macbooks, administrators sometimes have to put in the acccount information more than once before the changes will register. Review collected by and hosted on G2.com.

I've been using LuxSci for HIPAA-compliant email services since I opened my pediatric speech and occupational therapy company over 14 years ago in 2011. Throughout the time, they've consistently remained reliable and secure with excellent customer service. LuxSci has rapid response times to any questions or support tickets we've had. They've responded with courteous, detailed responses to help troubleshoot as needed -- which hasn't been needed often. Our team uses LuxSci daily and have been pleased with being able to rest assured we are transmitting emails in a safe, secure, and encrypted manner for HIPAA-compliance and the confidentiality of those we serve. Review collected by and hosted on G2.com.

While their customer service is incredible, our main suggestion for feedback would be for the LuxSci support team to be able to quickly and easily access our systems with our consent for any IT-type adjustments that are usually tasked to us. There are times where this functionality isn't possible, but it would be great if LuxSci could "fix" the problems for us instead of sending a list of ways for us to fix them. That's the ONLY "dislike" in over 14 years with them though. Review collected by and hosted on G2.com.

Say you wanted web or IMAP-based email that was as simple to use as GMail, but didn't spy on you? That's essentially what LuxSci provides. While their primary target is security-conscious businesses like healthcare where there are a lot of regulatory requirements, you can benefit from that level of security even if you are not under that kind of regulatory burden. Review collected by and hosted on G2.com.

The web site is quite functional but not elegant. Some users complain the design "looks old." Review collected by and hosted on G2.com.

I'm not a techie and find it hard to navigate most software set up. Luxsci's customer service is fast; they have super-easy-to-follow templates for most set-ups; and any specific queries you have are answered in plain English with respect for non-specialists. Review collected by and hosted on G2.com.

It is quite expensive. If you are using the web-based interface, you can't access more than one account through the same browser (though not a problem if you use an email client). Review collected by and hosted on G2.com.

I like that my messages are secure; if a higher level of encryption is needed, I have that option. I like the seal on my messages. SecureForm is great! Review collected by and hosted on G2.com.

Recent updates have enhanced the composer. Integration with Google calendar would help Review collected by and hosted on G2.com.