# Relatient Reviews **Vendor:** Relatient **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.8/5.0 **Total Reviews:** 27 ## About Relatient At Relatient, we believe that the key to better health is better access. Better access lies at the intersection of scheduling and communication. Our Dash® platform combines best in KLAS patient self-scheduling and centralized scheduling with modern two-way patient communication tools to provide better access for patients, better utilization for providers, and better outcomes for all. For more information or to schedule a demo, visit www.relatient.com. ## Relatient Reviews ### 1. Excellent and responsive vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolfo G. | Director, Telehealth Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Relatient?** Relatient is a very pro-active, client centered oragnization. They are responsive to our needs and requests and will try theor best to accommodate, even if we can be unreasonable in our requests at times. **What do you dislike about Relatient?** Hard to integrate but that's more a reflection of our piecemeal IT infrastructure than shortcomings on the Relatient side. **What problems is Relatient solving and how is that benefiting you?** Trying to reduce no-show rates by increasing the number of patient contacts. We are also looking at partnering with Relatient to do rapid cycle analysis on reducing no shos. ### 2. Easy to work with and very adaptable. **Rating:** 5.0/5.0 stars **Reviewed by:** Monique C. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Relatient?** We have been very pleased with Relatient. The customer service is outstanding. It has allowed my staff to focus more on the patients needs and less on the worry of patients knowing about their appointment. The survey call post appointment has boosted moral because staff see and hear the difference they are making in peoples lives. **What do you dislike about Relatient?** The dashboard could be a little more user friendly. **Recommendations to others considering Relatient:** Get it! We were hesitate to use an "automated" reminder system but the feedback from staff and patients have been positive. It saves the staff time and allow them to do what they need vs staying on the phone. Also, I am able to send out "memos" to the staff via demand content so everyone gets the memo even if they are at home because it's on the phone by text. **What problems is Relatient solving and how is that benefiting you?** My staff can focus more on the patients and less on weather a patient knows about their appointment. ### 3. Relatient is a wonderful tool when it comes to Customer contact and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Relatient?** Ease of reaching patients in a variety of different ways. Reports of actual patient responses made (and not made). I also love having a record of that contact **What do you dislike about Relatient?** occasional lag in reports (very minimal) **Recommendations to others considering Relatient:** Give Relatient a try- you will not be dissapointed! **What problems is Relatient solving and how is that benefiting you?** The ease of contacting our patients for a variety of different reasons; from appointment notifications to cancellation for weather and even if we have a provider sick and need to reschedule visits for the day. A customer service department that is easy to contact and work with if problems arise. ### 4. Great for helping patients remember **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Relatient?** Easy to change outgoing message and update clinic requirements **What do you dislike about Relatient?** You have to open a support ticket to make changes to how messages are sent **Recommendations to others considering Relatient:** This is a great tool to help remind your people to show up **What problems is Relatient solving and how is that benefiting you?** Patients not showing for their appointments ### 5. I have worked with Relatient for 4 years. They make interaction easy for the office and patient. **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about Relatient?** The ease of patient reminders. Patients can do surveys from their smartphones. **What do you dislike about Relatient?** I have not had any issues in the past four years. **Recommendations to others considering Relatient:** I would highly recommend it. **What problems is Relatient solving and how is that benefiting you?** Relatient has definently helped with our no-show rate, and the patient surverys have given valuable feedback. ### 6. Excellent service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon T. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Relatient?** Their services just work. And, on the rare occasion that they do not, they are prompt to get the situation resolved for you. **What do you dislike about Relatient?** Sometimes the Relatient services can be hindered by the software that they are connected to. For instance our current EMR software is not very reliable so most, if not all, of our service issues were due to our EMR. **What problems is Relatient solving and how is that benefiting you?** We have reminder calls, texts and emails going out without any effort from our staff. We have the ability to send out communications to patients to inform them of closings and such without having to contact them manually. We also gave patients the ability to pay their bills with MDpay via text or a link from our website. They have really helped. ### 7. Good impression of Relatient, has helped cut down on our no shows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **What do you like best about Relatient?** ability to modify messages quickly as needed, also ability to review responses to optimize our scheduling **What do you dislike about Relatient?** would like to be able to save favorite reports to run **Recommendations to others considering Relatient:** best reminder system we have ever used **What problems is Relatient solving and how is that benefiting you?** 1) less no shows 2) helping us communicate changes due to Covid ### 8. Relatient Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Relatient?** I like that there are different options in setting the reminders up the way we want. Having the ability to reach patients/parents by multiple avenues of communication is a good way to make sure we are reaching them regarding their scheduled appointment. I also like that we are able to see what time the reminder gets sent to the patient/parent as we have a no show/cancelation policy. **What do you dislike about Relatient?** I wish we could customize texts more or be able to use more characters but understand the regulations behind it. I wish that the system integrated more with EMA so that if a patient wants to reschedule we can remove the previous reminder messages in EMA and reschedule with no issues. The current system does not allow you to edit that information which causes my staff to have to cancel the appointment and schedule a new one for the reminder status to be correct. **Recommendations to others considering Relatient:** It has been a great service to have at our practice. We feel that it's easy to use and that our patients enjoy getting multiple reminder messages. **What problems is Relatient solving and how is that benefiting you?** By providing multiple reminder messages we have noticed that our no show rate has gone down. This helps to ensure we are seeing a maximum number of patients every day allowing more money to flow through our practice. ### 9. Has really cut down on no shows! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Relatient?** Relatient has helped alleviate the need for staff to take time to contact patients for appointment reminders. It has helped reduce our number of no shows by reminding patients of upcoming appointments, even on day of with a text reminder. **What do you dislike about Relatient?** My only wish is that the text and email would come using our office number/email as the contact so patients would pay attention more often to it. They tend to ignore the phone call and text message from a random number. **Recommendations to others considering Relatient:** (I'm not sure which allscripts it is - it is our system used by our outside billing service) **What problems is Relatient solving and how is that benefiting you?** We have really lowered our no show rate - probably at least covers the cost of the service. ### 10. Easy to use for the office and the patient. **Rating:** 4.5/5.0 stars **Reviewed by:** Triana M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Relatient?** Having multiple confirmation or cancelation options. Being able to quickly put together phone or text messages at any time to mass send to patients. **What do you dislike about Relatient?** There have been a few occasions that file uploads did not happen as they were supposed to. **Recommendations to others considering Relatient:** An easy company to work with and a valuable tool for patient care. **What problems is Relatient solving and how is that benefiting you?** We are cutting down on our patients forgetting appointments. We are able to reach patients that want to reschedule sooner. ### 11. Great product that integrates well with workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2021 **What do you like best about Relatient?** The ability to see our entire set up in the admin panel is very helpful and the fact that we can integrate into our EMR's workflow effortlessly is golden. **What do you dislike about Relatient?** I would like a bit more granular self serve, so i could adjust timing and messaging without support. **What problems is Relatient solving and how is that benefiting you?** We have updated our Covid policies that are sent out and use the billing function to a great improvement over paper statements. ### 12. Amazing Company to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Relatient?** I really like the quick turn around time with Customer Support. **What do you dislike about Relatient?** At this current time, there is nothing that I dislike. **Recommendations to others considering Relatient:** If you are in need of reaching your patients without the hassle of phone calls. Relatient is a great tool. **What problems is Relatient solving and how is that benefiting you?** We are solving our missed and no show appointments. We have noticed a decrease in our missed and no show appointment with Relatient reminders. ### 13. Very positive. **Rating:** 4.5/5.0 stars **Reviewed by:** PG C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Relatient?** Very good support. Very few issues since going live. **What do you dislike about Relatient?** Creating customized notifications in Relatient. **What problems is Relatient solving and how is that benefiting you?** Patient reminders. Less cancelations. ### 14. Relatient use for our healthcare practice **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2020 **What do you like best about Relatient?** Relatient integrates into our Allscript platform, automatically pulls patient information, then sends out collateral to our patients. This has been a helpful product for retaining patients and providing them a good experience. We have seen an increase in returning patients to to this product. **What do you dislike about Relatient?** There is nothing I dislike at this time. **What problems is Relatient solving and how is that benefiting you?** Patient retention, bringing old patients back in for appointments. ### 15. Great Company To Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry F. | Administrator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Relatient?** Relatient has been a true partner in working with our practice. We use their service for reminding patients about their appointments, but there is much more their service is capable of. **What do you dislike about Relatient?** We have not encountered any problems with Relatient that we have not been able to resolve. They are very willing to work with us and are flexible in the services they provide. **Recommendations to others considering Relatient:** I highly recommend Relatient. Easy company to deal with. Truly a "partner" with your business. **What problems is Relatient solving and how is that benefiting you?** Reminding patients about their appointments. Doing outreach to patient to remind them to come in and get their annual flu shots and other preventative therapies. Patient satisfaction surveys. ### 16. Oversee the Marketing Dept for a non-surgical knee and joint office with 5 locations. **Rating:** 5.0/5.0 stars **Reviewed by:** Rene M. | PCR Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2019 **What do you like best about Relatient?** Patients receive an email, voicemail and text messages on our schedule. The reminder call reports are emailed daily and surveys emails weekly. **What do you dislike about Relatient?** No downsides so far. We have been using them for almost a year. Interface with our EMR is seamless. **Recommendations to others considering Relatient:** We looked at several different companies and am so happy with our decision to use Relatient. They have met and actually exceeded every one of our expectations. We opted for the survey and have received 65 4 and 5 star Google reviews directly attributed to Relatient! **What problems is Relatient solving and how is that benefiting you?** No problems. If I update a user or office locations, customer support is quick to respond and update quickly and efficiently. ### 17. Efficient patient communication **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley F. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Relatient?** patients are contacted for 3 days prior to their appointments, that gives them ample time to inform us if they need to cancel or resched and time for us to fill that spot. **What do you dislike about Relatient?** the way the daily reports are communicated **What problems is Relatient solving and how is that benefiting you?** less likely for patients to no show ### 18. MD Pay in Healthcare **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Relatient?** The ease of patients being able to pay, online, from their phone, budget plan capabilities. **What do you dislike about Relatient?** Not being able to do partial refunds, this is suppose to be in the works but is a challenge for. **Recommendations to others considering Relatient:** Customer service is excellent, Set up was easy , our implementation specialist was knowledgeable and on point. One thing to consider is if relatient is your only avenue of accepting payment, what o do when the system goes down. It doesn't happen often. **What problems is Relatient solving and how is that benefiting you?** Saving on the high cost of paper statements. Being able to collect on small balances that we would have not sent a statement out due to cost. ### 19. Relatient is an excellent 3rd party vendor for appointment reminders! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Relatient?** The ability to receive responses from our customers on whether they will confirm or cancel their upcoming appointment. Relatient also ensures we are compliant with TCPA law by maintaining the number of times we text a patient in a week. **What do you dislike about Relatient?** The customer service response time hasn't been great at all. It's not uncommon to put in a ticket and wait more than a week to receive confirmation that someone is reviewing it or a resolution is complete. **What problems is Relatient solving and how is that benefiting you?** We have a decreased no-show rate and the ability to document who wants to cancel their appointment so we can refill those slots. ### 20. Easy, accurate, and great for patients. **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon H. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2019 **What do you like best about Relatient?** The manner in which they collect data ensures patients always get reminders. **What do you dislike about Relatient?** We had to deal with the old vendor until we landed Relatient. **Recommendations to others considering Relatient:** They are great. Don't hesitate to use them. **What problems is Relatient solving and how is that benefiting you?** Consistent reminders and lower no show rates. ### 21. Great System for Review Management and Reminder Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Relatient?** Relatient's systems are easy to use, their support is great and the results are fantastic **What do you dislike about Relatient?** There is nothing that we dislike about the system **What problems is Relatient solving and how is that benefiting you?** No show rates are lower and the number of online reviews have increased with most of them being positive reviews. ### 22. Fantastic Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Relatient?** I like that it is compatible with our EMR software, reducing added work. **What do you dislike about Relatient?** Waiting on the Marketing program to also integrate with the EMR Software we use. **Recommendations to others considering Relatient:** It really combines patient communications and marketing while integrating with our EMR Software. A great on-stop-shop! **What problems is Relatient solving and how is that benefiting you?** Saved admin time. Multiple ways to reach out to our patients and get them involved on the appointment process from confirmations to surveys about their time with us. ### 23. Great to work with, top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Deb G. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about Relatient?** Relatient is very customer oriented. They provide exceptional service and any questions or concerns are taken care of immediately. I would highly recommend them! **What do you dislike about Relatient?** Not one thing, you're great! Thanks! **Recommendations to others considering Relatient:** You will get a system that follows through and gives you bang for your buck! **What problems is Relatient solving and how is that benefiting you?** Appointment reminders are delivered promptly. Using MD Pay has been a godsend! Wouldn't use anything else! ### 24. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about Relatient?** Support is good when we have an issue. Allscripts seems to be the issue when we have one. **What do you dislike about Relatient?** Allscripts response back to your group to resolve an issue **What problems is Relatient solving and how is that benefiting you?** No Show rates reduced ### 25. Relatient with EMA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Relatient?** I love the survey system and the communication between Relatient and EMA. **What do you dislike about Relatient?** I feel like the website for subscribers is a little bulky. I can never get my login to the portal to work. **What problems is Relatient solving and how is that benefiting you?** We are able to see patients that confirm and cancel appointments based on their phone calls and refill those cancelled appointment times. ### 26. Multi-specialty practice review **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | Practice Adminstrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Relatient?** Great product, service and works efficiently **What do you dislike about Relatient?** Nothing to report. Very happy w/ Relatient. **What problems is Relatient solving and how is that benefiting you?** No problems ### 27. Relatient is good for contacting patients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Relatient?** Relatient is very quick with responses from support. **What do you dislike about Relatient?** You have to contact their support to make most changes. Also their MD Pay software seems to be down a lot. **What problems is Relatient solving and how is that benefiting you?** We use relatient for appointment reminders and for billing. ## Relatient Discussions - [What does Relatient do?](https://www.g2.com/discussions/what-does-relatient-do) - [What is patient engagement?](https://www.g2.com/discussions/what-is-patient-engagement) - [What are patient engagement platforms?](https://www.g2.com/discussions/what-are-patient-engagement-platforms) - [Who is Relatient net?](https://www.g2.com/discussions/who-is-relatient-net) - [View Relatient pricing details and edition comparison](https://www.g2.com/products/relatient/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A21%3A12+-0500&secure%5Bsession_id%5D=ddf298e1-7d03-47a4-9776-78593c08e29d&secure%5Btoken%5D=5767b53062e54933dfdcec97fe4900e4a3ae460ec982479f033bc36673979ac1&format=llm_user) ## Relatient Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Generative AI** - AI Text Summarization ## Top Relatient Alternatives - [Artera](https://www.g2.com/products/artera/reviews) - 4.8/5.0 (83 reviews) - [Luma Health](https://www.g2.com/products/luma-health/reviews) - 4.8/5.0 (81 reviews) - [Klara](https://www.g2.com/products/klara/reviews) - 4.6/5.0 (105 reviews)