Relatient Reviews & Product Details

We have been very pleased with Relatient. The customer service is outstanding. It has allowed my staff to focus more on the patients needs and less on the worry of patients knowing about their appointment. The survey call post appointment has boosted moral because staff see and hear the difference they are making in peoples lives. Review collected by and hosted on G2.com.

The dashboard could be a little more user friendly. Review collected by and hosted on G2.com.

Their services just work. And, on the rare occasion that they do not, they are prompt to get the situation resolved for you. Review collected by and hosted on G2.com.

Sometimes the Relatient services can be hindered by the software that they are connected to. For instance our current EMR software is not very reliable so most, if not all, of our service issues were due to our EMR. Review collected by and hosted on G2.com.

I like that there are different options in setting the reminders up the way we want. Having the ability to reach patients/parents by multiple avenues of communication is a good way to make sure we are reaching them regarding their scheduled appointment. I also like that we are able to see what time the reminder gets sent to the patient/parent as we have a no show/cancelation policy. Review collected by and hosted on G2.com.

I wish we could customize texts more or be able to use more characters but understand the regulations behind it. I wish that the system integrated more with EMA so that if a patient wants to reschedule we can remove the previous reminder messages in EMA and reschedule with no issues. The current system does not allow you to edit that information which causes my staff to have to cancel the appointment and schedule a new one for the reminder status to be correct. Review collected by and hosted on G2.com.

Relatient has helped alleviate the need for staff to take time to contact patients for appointment reminders. It has helped reduce our number of no shows by reminding patients of upcoming appointments, even on day of with a text reminder. Review collected by and hosted on G2.com.

My only wish is that the text and email would come using our office number/email as the contact so patients would pay attention more often to it. They tend to ignore the phone call and text message from a random number. Review collected by and hosted on G2.com.

Having multiple confirmation or cancelation options. Being able to quickly put together phone or text messages at any time to mass send to patients. Review collected by and hosted on G2.com.

There have been a few occasions that file uploads did not happen as they were supposed to. Review collected by and hosted on G2.com.

I really like the quick turn around time with Customer Support. Review collected by and hosted on G2.com.

At this current time, there is nothing that I dislike. Review collected by and hosted on G2.com.

Very good support. Very few issues since going live. Review collected by and hosted on G2.com.

Creating customized notifications in Relatient. Review collected by and hosted on G2.com.

The ability to see our entire set up in the admin panel is very helpful and the fact that we can integrate into our EMR's workflow effortlessly is golden. Review collected by and hosted on G2.com.

I would like a bit more granular self serve, so i could adjust timing and messaging without support. Review collected by and hosted on G2.com.

Relatient integrates into our Allscript platform, automatically pulls patient information, then sends out collateral to our patients. This has been a helpful product for retaining patients and providing them a good experience. We have seen an increase in returning patients to to this product. Review collected by and hosted on G2.com.

There is nothing I dislike at this time. Review collected by and hosted on G2.com.

Relatient has been a true partner in working with our practice. We use their service for reminding patients about their appointments, but there is much more their service is capable of. Review collected by and hosted on G2.com.

We have not encountered any problems with Relatient that we have not been able to resolve. They are very willing to work with us and are flexible in the services they provide. Review collected by and hosted on G2.com.

Patients receive an email, voicemail and text messages on our schedule. The reminder call reports are emailed daily and surveys emails weekly. Review collected by and hosted on G2.com.

No downsides so far. We have been using them for almost a year. Interface with our EMR is seamless. Review collected by and hosted on G2.com.

patients are contacted for 3 days prior to their appointments, that gives them ample time to inform us if they need to cancel or resched and time for us to fill that spot. Review collected by and hosted on G2.com.

the way the daily reports are communicated Review collected by and hosted on G2.com.

The ease of patients being able to pay, online, from their phone, budget plan capabilities. Review collected by and hosted on G2.com.

Not being able to do partial refunds, this is suppose to be in the works but is a challenge for. Review collected by and hosted on G2.com.

The ability to receive responses from our customers on whether they will confirm or cancel their upcoming appointment. Relatient also ensures we are compliant with TCPA law by maintaining the number of times we text a patient in a week. Review collected by and hosted on G2.com.

The customer service response time hasn't been great at all. It's not uncommon to put in a ticket and wait more than a week to receive confirmation that someone is reviewing it or a resolution is complete. Review collected by and hosted on G2.com.

The manner in which they collect data ensures patients always get reminders. Review collected by and hosted on G2.com.

We had to deal with the old vendor until we landed Relatient. Review collected by and hosted on G2.com.

Relatient's systems are easy to use, their support is great and the results are fantastic Review collected by and hosted on G2.com.

There is nothing that we dislike about the system Review collected by and hosted on G2.com.

I like that it is compatible with our EMR software, reducing added work. Review collected by and hosted on G2.com.

Waiting on the Marketing program to also integrate with the EMR Software we use. Review collected by and hosted on G2.com.

Relatient is very customer oriented. They provide exceptional service and any questions or concerns are taken care of immediately. I would highly recommend them! Review collected by and hosted on G2.com.

Not one thing, you're great! Thanks! Review collected by and hosted on G2.com.

Support is good when we have an issue. Allscripts seems to be the issue when we have one. Review collected by and hosted on G2.com.

Allscripts response back to your group to resolve an issue Review collected by and hosted on G2.com.

I love the survey system and the communication between Relatient and EMA. Review collected by and hosted on G2.com.

I feel like the website for subscribers is a little bulky. I can never get my login to the portal to work. Review collected by and hosted on G2.com.

Great product, service and works efficiently Review collected by and hosted on G2.com.

Nothing to report. Very happy w/ Relatient. Review collected by and hosted on G2.com.

Relatient is very quick with responses from support. Review collected by and hosted on G2.com.

You have to contact their support to make most changes. Also their MD Pay software seems to be down a lot. Review collected by and hosted on G2.com.