Tebra (previously Kareo + PatientPop) Pros and Cons

Tebra (previously Kareo + PatientPop) Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Tebra, enjoying its user-friendly interface and seamless integration with EHR software. (7 mentions)

Users praise the responsive customer support for their helpfulness and quick resolution of issues. (4 mentions)

Users appreciate the patient self-scheduling feature of Tebra, enhancing convenience and improving information management. (4 mentions)

Users appreciate the self-scheduling feature of Tebra, enabling patients to manage appointments and update information easily. (3 mentions)

Users appreciate the user-friendly billing system of Tebra, which simplifies patient information management and enhances workflow. (3 mentions)

Users value the easy access to patient information, allowing for efficient scheduling and updates to records. (3 mentions)

Users value the streamlined patient care provided by Tebra, facilitating smooth communication and appointment management. (3 mentions)

Users find Tebra's communication tools invaluable for gathering patient information and managing billing efficiently. (2 mentions)

Users appreciate the easy integrations of Tebra, enhancing practice management and streamlining administrative processes effectively. (1 mentions)

Users experience inadequate reporting with Tebra, finding it inefficient and challenging to update necessary information. (4 mentions)

Users find Tebra's inefficient reporting frustrating, requiring manual data stitching and lacking necessary customization options. (3 mentions)

Users find the limited features of Tebra hinder functionality, especially in reporting and customization options. (3 mentions)

Users find the reporting inadequate, often requiring manual data stitching and lacking essential customizations. (3 mentions)

Users frequently face customer service issues, experiencing delays and difficulty with the billing platform and changes. (2 mentions)

Users note that there is room for improvement in multi-provider access and data deletion capabilities. (2 mentions)

Users express concern over insurance issues, particularly regarding costs and management of patient records. (2 mentions)

Users express frustration over missing features in Tebra, particularly a lack of multi-payment options and essential documentation. (2 mentions)

Users experience poor customer support alongside challenges with the billing platform, negatively impacting their overall satisfaction. (2 mentions)

Users find Tebra's poor usability frustrating due to complex billing and lack of support during enrollment. (2 mentions)

Users express concerns about insufficient training, indicating challenges in obtaining support and clear answers during usage. (1 mentions)

Top Pros or Advantages of Tebra (previously Kareo + PatientPop)

1. Ease of Use

Users love the ease of use of Tebra, enjoying its user-friendly interface and seamless integration with EHR software.

See 7 mentions

See Related User Reviews

Aaron R.

Small-Business (50 or fewer emp.)

5.0/5

"New user"

What do you like about Tebra (previously Kareo + PatientPop)?

User friendly, multiple templates to customize.

Roshiela S.

Small-Business (50 or fewer emp.)

4.5/5

"10+ years user"

What do you like about Tebra (previously Kareo + PatientPop)?

Tebra is very user friendly. It easily integrates with other EHR software. It keeps up with industry changes and automatically updates as needed.

2. Customer Support

Users praise the responsive customer support for their helpfulness and quick resolution of issues.

See 4 mentions

See Related User Reviews

Alva P.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect Match!"

What do you like about Tebra (previously Kareo + PatientPop)?

I am really overwhelmed with all of the new ideas and products that are introduced on a daily basis! But, I changed companies and I had to learn a new

Chandra C.

Small-Business (50 or fewer emp.)

5.0/5

"I am thankful for all the wonderful help they give us!"

What do you like about Tebra (previously Kareo + PatientPop)?

The main thing for me is that every time I need help, someone actually answers the phone and they always help me figure ut what I needed and even go b

3. Helpful

Users appreciate the patient self-scheduling feature of Tebra, enhancing convenience and improving information management.

See 4 mentions

See Related User Reviews

Lenny S.

Small-Business (50 or fewer emp.)

5.0/5

"Patient Scheduling"

What do you like about Tebra (previously Kareo + PatientPop)?

What is most helpful about Tebra is, it allows us to gather all patient information and concerns before scheduling appointments.

Angel M.

Small-Business (50 or fewer emp.)

5.0/5

"Receptionist's Best friend"

What do you like about Tebra (previously Kareo + PatientPop)?

I love that established patients can schedule their own appointment and update the office on their new insurance or demographic information!

4. Appointment Scheduling

Users appreciate the self-scheduling feature of Tebra, enabling patients to manage appointments and update information easily.

See 3 mentions

See Related User Reviews

Lenny S.

Small-Business (50 or fewer emp.)

5.0/5

"Patient Scheduling"

What do you like about Tebra (previously Kareo + PatientPop)?

What is most helpful about Tebra is, it allows us to gather all patient information and concerns before scheduling appointments.

Angel M.

Small-Business (50 or fewer emp.)

5.0/5

"Receptionist's Best friend"

What do you like about Tebra (previously Kareo + PatientPop)?

I love that established patients can schedule their own appointment and update the office on their new insurance or demographic information!

5. Billing

Users appreciate the user-friendly billing system of Tebra, which simplifies patient information management and enhances workflow.

See 3 mentions

See Related User Reviews

Anthony B.

4.0/5

"Reliability and Usability Make Tebra a Business Backbone"

What do you like about Tebra (previously Kareo + PatientPop)?

I appreciate that Tebra serves as the backbone of my medical billing business, providing robust support for over fifteen years. I find the software's

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Efficient Billing, But Reporting Needs Improvement"

What do you like about Tebra (previously Kareo + PatientPop)?

Good billing system. Has some usable options

6. Easy Access

Users value the easy access to patient information, allowing for efficient scheduling and updates to records.

See 3 mentions

See Related User Reviews

kimberly c.

Small-Business (50 or fewer emp.)

5.0/5

"great system to use"

What do you like about Tebra (previously Kareo + PatientPop)?

easy access to patient info and all their notes.

Lenny S.

Small-Business (50 or fewer emp.)

5.0/5

"Patient Scheduling"

What do you like about Tebra (previously Kareo + PatientPop)?

What is most helpful about Tebra is, it allows us to gather all patient information and concerns before scheduling appointments.

7. Patient Care

Users value the streamlined patient care provided by Tebra, facilitating smooth communication and appointment management.

See 3 mentions

See Related User Reviews

kimberly c.

Small-Business (50 or fewer emp.)

5.0/5

"great system to use"

What do you like about Tebra (previously Kareo + PatientPop)?

easy access to patient info and all their notes.

Lenny S.

Small-Business (50 or fewer emp.)

5.0/5

"Patient Scheduling"

What do you like about Tebra (previously Kareo + PatientPop)?

What is most helpful about Tebra is, it allows us to gather all patient information and concerns before scheduling appointments.

8. Communication

Users find Tebra's communication tools invaluable for gathering patient information and managing billing efficiently.

See 2 mentions

See Related User Reviews

Angel M.

Small-Business (50 or fewer emp.)

5.0/5

"Receptionist's Best friend"

What do you like about Tebra (previously Kareo + PatientPop)?

I love that established patients can schedule their own appointment and update the office on their new insurance or demographic information!

Chandra C.

Small-Business (50 or fewer emp.)

5.0/5

"I am thankful for all the wonderful help they give us!"

What do you like about Tebra (previously Kareo + PatientPop)?

The main thing for me is that every time I need help, someone actually answers the phone and they always help me figure ut what I needed and even go b

9. Easy Integrations

Users appreciate the easy integrations of Tebra, enhancing practice management and streamlining administrative processes effectively.

See 1 mentions

See Related User Reviews

Roshiela S.

Small-Business (50 or fewer emp.)

4.5/5

"10+ years user"

What do you like about Tebra (previously Kareo + PatientPop)?

Tebra is very user friendly. It easily integrates with other EHR software. It keeps up with industry changes and automatically updates as needed.

Top Cons or Disadvantages of Tebra (previously Kareo + PatientPop)

1. Inadequate Reporting

Users experience inadequate reporting with Tebra, finding it inefficient and challenging to update necessary information.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing Customer Support"

What do you dislike about Tebra (previously Kareo + PatientPop)?

The only issue I had was with some of the reports, I would need to log out of Tebra and log back in to get the report to update/refresh.

Anthony B.

4.0/5

"Reliability and Usability Make Tebra a Business Backbone"

What do you dislike about Tebra (previously Kareo + PatientPop)?

We have been requesting additional reports for a couple of years now. Instead of having multiple reports that fulfill our needs, we often have to stit

2. Inefficient Reporting

Users find Tebra's inefficient reporting frustrating, requiring manual data stitching and lacking necessary customization options.

See 3 mentions

See Related User Reviews

Anthony B.

4.0/5

"Reliability and Usability Make Tebra a Business Backbone"

What do you dislike about Tebra (previously Kareo + PatientPop)?

We have been requesting additional reports for a couple of years now. Instead of having multiple reports that fulfill our needs, we often have to stit

Julissa G.

Small-Business (50 or fewer emp.)

2.5/5

"Not very user friedly"

What do you dislike about Tebra (previously Kareo + PatientPop)?

It’s not very patient friendly, many report duplicate

3. Limited Features

Users find the limited features of Tebra hinder functionality, especially in reporting and customization options.

See 3 mentions

See Related User Reviews

Aaron R.

Small-Business (50 or fewer emp.)

5.0/5

"New user"

What do you dislike about Tebra (previously Kareo + PatientPop)?

Some limited features such as ordering ancillary studies.

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Efficient Billing, But Reporting Needs Improvement"

What do you dislike about Tebra (previously Kareo + PatientPop)?

Not the best reporting. Customization seems frowned upon

4. Poor Reporting

Users find the reporting inadequate, often requiring manual data stitching and lacking essential customizations.

See 3 mentions

See Related User Reviews

Anthony B.

4.0/5

"Reliability and Usability Make Tebra a Business Backbone"

What do you dislike about Tebra (previously Kareo + PatientPop)?

We have been requesting additional reports for a couple of years now. Instead of having multiple reports that fulfill our needs, we often have to stit

Julissa G.

Small-Business (50 or fewer emp.)

2.5/5

"Not very user friedly"

What do you dislike about Tebra (previously Kareo + PatientPop)?

It’s not very patient friendly, many report duplicate

5. Customer Service Issues

Users frequently face customer service issues, experiencing delays and difficulty with the billing platform and changes.

See 2 mentions

See Related User Reviews

Mark S.

Small-Business (50 or fewer emp.)

4.5/5

"Claims Management"

What do you dislike about Tebra (previously Kareo + PatientPop)?

The time to implement significant software changes seems very long. Customer service is very lacking.

Tracey H.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent EMR"

What do you dislike about Tebra (previously Kareo + PatientPop)?

The difficulty of the billing platform and poor customer service at start up

6. Improvement Needed

Users note that there is room for improvement in multi-provider access and data deletion capabilities.

See 2 mentions

See Related User Reviews

John M.

Mid-Market (51-1000 emp.)

4.0/5

"Free features are more than enough"

What do you dislike about Tebra (previously Kareo + PatientPop)?

Ability for more than one prodivder to be in patients chart could be improved

Delaina S.

Small-Business (50 or fewer emp.)

5.0/5

"Easy friendly HMR system"

What do you dislike about Tebra (previously Kareo + PatientPop)?

You can delete anything once it's been entered. Example patients insurance on file and patients that have left practice after 5 years

7. Insurance Issues

Users express concern over insurance issues, particularly regarding costs and management of patient records.

See 2 mentions

See Related User Reviews

Alva P.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect Match!"

What do you dislike about Tebra (previously Kareo + PatientPop)?

I don't like that note assist is 1$ per note. Just add it as an add on and that is much better. Especially because we have over 400 patients and are s

Delaina S.

Small-Business (50 or fewer emp.)

5.0/5

"Easy friendly HMR system"

What do you dislike about Tebra (previously Kareo + PatientPop)?

You can delete anything once it's been entered. Example patients insurance on file and patients that have left practice after 5 years

8. Missing Features

Users express frustration over missing features in Tebra, particularly a lack of multi-payment options and essential documentation.

See 2 mentions

See Related User Reviews

Chandra C.

Small-Business (50 or fewer emp.)

5.0/5

"I am thankful for all the wonderful help they give us!"

What do you dislike about Tebra (previously Kareo + PatientPop)?

The only thing is I wish they had premade work or school note that prepopulated patients information to make it easier, as I do all through Word righ

John M.

Mid-Market (51-1000 emp.)

4.0/5

"Free features are more than enough"

What do you dislike about Tebra (previously Kareo + PatientPop)?

Ability for more than one prodivder to be in patients chart could be improved

9. Poor Customer Support

Users experience poor customer support alongside challenges with the billing platform, negatively impacting their overall satisfaction.

See 2 mentions

See Related User Reviews

Mark S.

Small-Business (50 or fewer emp.)

4.5/5

"Claims Management"

What do you dislike about Tebra (previously Kareo + PatientPop)?

The time to implement significant software changes seems very long. Customer service is very lacking.

Tracey H.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent EMR"

What do you dislike about Tebra (previously Kareo + PatientPop)?

The difficulty of the billing platform and poor customer service at start up

10. Poor Usability

Users find Tebra's poor usability frustrating due to complex billing and lack of support during enrollment.

See 2 mentions

See Related User Reviews

Julissa G.

Small-Business (50 or fewer emp.)

2.5/5

"Not very user friedly"

What do you dislike about Tebra (previously Kareo + PatientPop)?

It’s not very patient friendly, many report duplicate

Tracey H.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent EMR"

What do you dislike about Tebra (previously Kareo + PatientPop)?

The difficulty of the billing platform and poor customer service at start up

11. Insufficient Training

Users express concerns about insufficient training, indicating challenges in obtaining support and clear answers during usage.

See 1 mentions

See Related User Reviews

Chandra C.

Small-Business (50 or fewer emp.)

5.0/5

"I am thankful for all the wonderful help they give us!"

What do you dislike about Tebra (previously Kareo + PatientPop)?

The only thing is I wish they had premade work or school note that prepopulated patients information to make it easier, as I do all through Word righ

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Ali M.

Accounts Receivable Executive

Small-Business (50 or fewer emp.)

6/30/2025

"A Game-Changer for Medical Practices – Highly Recommended!"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

Tebra (formerly Kareo + PatientPop) has transformed our practice management with its seamless integration of EHR, billing, and patient engagement tools. The all-in-one platform saves us countless hours by automating administrative tasks while improving patient communication. The intuitive interface makes it easy for our entire team to adopt, and the robust reporting features give us valuable insights into practice performance. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The unified patient portal and automated appointment reminders have significantly reduced no-shows and improved collections. We particularly appreciate the clean billing dashboard that helps track claims in real-time. The mobile app allows providers to access records securely from anywhere, which has been invaluable for our workflow. Review collected by and hosted on G2.com.

Alva P.

Clinician/LCSW

Small-Business (50 or fewer emp.)

6/30/2025

"Perfect Match!"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

I am really overwhelmed with all of the new ideas and products that are introduced on a daily basis! But, I changed companies and I had to learn a new software! I AM pleased to say that this was way better than I expected. And it did not take forever to get it either! I also love that there are supports that meet with me via video chat...live, person to person! And the updates are easy to bare. Whew! This was a load off! Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I don't like that note assist is 1$ per note. Just add it as an add on and that is much better. Especially because we have over 400 patients and are steadily growing! Review collected by and hosted on G2.com.

Anthony B.

10/16/2025

"Reliability and Usability Make Tebra a Business Backbone"

4/5

What do you like best about Tebra (previously Kareo + PatientPop)?

I appreciate that Tebra serves as the backbone of my medical billing business, providing robust support for over fifteen years. I find the software's user-friendliness and ease-of-use exceptional, particularly for onboarding new employees and clients. I also value the simplification of reading ERAs in clearinghouse reports, making sharing with clients hassle-free. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

We have been requesting additional reports for a couple of years now. Instead of having multiple reports that fulfill our needs, we often have to stitch the information together manually through data exports, which is time-consuming and inefficient. Review collected by and hosted on G2.com.

Roshiela S.

Billing Manager

Small-Business (50 or fewer emp.)

10/24/2025

"10+ years user"

4.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

Tebra is very user friendly. It easily integrates with other EHR software. It keeps up with industry changes and automatically updates as needed. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

Could be the pricing. Some customers back up when it comes to the cost of using Tebra. Review collected by and hosted on G2.com.

Mark S.

Marketing Director

Small-Business (50 or fewer emp.)

10/22/2025

"Claims Management"

4.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

I am able to manage claims for 150+ practices in an efficient way. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The time to implement significant software changes seems very long. Customer service is very lacking. Review collected by and hosted on G2.com.

Julissa G.

Medical Assistant

Small-Business (50 or fewer emp.)

9/30/2025

"Not very user friedly"

2.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

We enjoy using it but it requieres a lot of clicking on tabs and small annoying details Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

It’s not very patient friendly, many report duplicate Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo + PatientPop)

edit

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with Tebra. We understand how frustrating it can be when navigation feels cumbersome and technical issues aren't resolved promptly. We strive to provide best-in-class solutions and top-notch customer service, and it's clear we've fallen short in your case. Feedback like yours is invaluable as we work towards improving our platform and ensuring our customer care team provides the timely, effective solutions you deserve.

Becky D.

CCO

Small-Business (50 or fewer emp.)

7/21/2025

"Using Tebra for billing in multiple practices for our billing service"

4/5

What do you like best about Tebra (previously Kareo + PatientPop)?

The ease of billing claims and posting payments received from payers into the patient's accounts, sending the patient's their statements for the remaining balances. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The enrollments for setting up ERA's with insurance companies. I do not like having a go between myself and the clearing house. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

6/26/2025

"Amazing Customer Support"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

The customer support team is amazing and a great help. Any time I was having an issue, I could contact them and get my issue resolved quickly. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

The only issue I had was with some of the reports, I would need to log out of Tebra and log back in to get the report to update/refresh. Review collected by and hosted on G2.com.