Tebra (previously Kareo + PatientPop) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Tebra for its user-friendly interface, enabling efficient task completion and customizable reporting. (8 mentions)

Users appreciate the user-friendly interface of Tebra, enjoying seamless integration and comprehensive features like notes AI. (4 mentions)

Users praise Tebra's responsive customer support, highlighting quick resolutions and helpful video chat assistance. (3 mentions)

Users commend Tebra for its efficiency, enhancing the ease of managing tasks and claims across multiple practices. (3 mentions)

Users find the user-friendly interface of Tebra helpful, especially with clear documentation and customizable templates. (3 mentions)

Users experience inadequate reporting with Tebra, often needing to manually compile data and encountering refresh issues. (4 mentions)

Users find the inefficiency in navigating tabs and lack of timely reports frustrating, slowing down their workflow. (4 mentions)

Users find limited features in Tebra, especially in reporting and customization options, impacting their experience negatively. (4 mentions)

Users experience billing issues with Tebra, citing frustrations with workflow, slow claims, and patient coupon discrepancies. (3 mentions)

Users find the reporting inefficient, often requiring manual data stitching and lacking necessary customizations for their needs. (3 mentions)

5 Pros or Advantages of Tebra (previously Kareo + PatientPop)

1. Ease of Use

Users praise Tebra for its user-friendly interface, enabling efficient task completion and customizable reporting.

See 8 mentions

See Related User Reviews

Katherine O.

Small-Business (50 or fewer emp.)

5.0/5

"Clear, Straightforward Claims Tracking That Makes the Process Easier"

What do you like about Tebra (previously Kareo + PatientPop)?

Tebra is easy to use once you’re familiar with it, and it stays clear and straightforward when you’re working with claims. Tracking the status of a me

Penny A.

Mid-Market (51-1000 emp.)

1.5/5

"Filtering and Sorting Need Major Improvement"

What do you like about Tebra (previously Kareo + PatientPop)?

I like that it is a stand alone application and not web-based.

2. Features

Users appreciate the user-friendly interface of Tebra, enjoying seamless integration and comprehensive features like notes AI.

See 4 mentions

See Related User Reviews

Chelsea T.

5.0/5

"Intuitive App Version with Billing Insights"

What do you like about Tebra (previously Kareo + PatientPop)?

I like the app version of Tebra (previously Kareo + PatientPop). I appreciate using the notes AI feature, and the initial setup was simple. The abilit

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"All-in-One Solution with Versatile Features"

What do you like about Tebra (previously Kareo + PatientPop)?

multiple options (EHR, telehealth, calendar, etcetera)

3. Customer Support

Users praise Tebra's responsive customer support, highlighting quick resolutions and helpful video chat assistance.

See 3 mentions

See Related User Reviews

Diana E.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Support from My Account Manager"

What do you like about Tebra (previously Kareo + PatientPop)?

I love my account manager Daniel Hoke.. he is always responsive and answers any of my questions and that is why I am still with Tebra..

Alva P.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect Match!"

What do you like about Tebra (previously Kareo + PatientPop)?

I am really overwhelmed with all of the new ideas and products that are introduced on a daily basis! But, I changed companies and I had to learn a new

4. Efficiency

Users commend Tebra for its efficiency, enhancing the ease of managing tasks and claims across multiple practices.

See 3 mentions

See Related User Reviews

Katherine O.

Small-Business (50 or fewer emp.)

5.0/5

"Clear, Straightforward Claims Tracking That Makes the Process Easier"

What do you like about Tebra (previously Kareo + PatientPop)?

Tebra is easy to use once you’re familiar with it, and it stays clear and straightforward when you’re working with claims. Tracking the status of a me

Mark S.

Small-Business (50 or fewer emp.)

4.5/5

"Claims Management"

What do you like about Tebra (previously Kareo + PatientPop)?

I am able to manage claims for 150+ practices in an efficient way.

5. User Interface

Users find the user-friendly interface of Tebra helpful, especially with clear documentation and customizable templates.

See 3 mentions

See Related User Reviews

Akash D.

Mid-Market (51-1000 emp.)

5.0/5

"Very Efficient for Writing Notes"

What do you like about Tebra (previously Kareo + PatientPop)?

Very clear tabs for documentation for patients.

Alva P.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect Match!"

What do you like about Tebra (previously Kareo + PatientPop)?

I am really overwhelmed with all of the new ideas and products that are introduced on a daily basis! But, I changed companies and I had to learn a new

5 Cons or Disadvantages of Tebra (previously Kareo + PatientPop)

1. Inadequate Reporting

Users experience inadequate reporting with Tebra, often needing to manually compile data and encountering refresh issues.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Efficient Billing, But Reporting Needs Improvement"

What do you dislike about Tebra (previously Kareo + PatientPop)?

Not the best reporting. Customization seems frowned upon

Anthony B.

4.0/5

"Reliability and Usability Make Tebra a Business Backbone"

What do you dislike about Tebra (previously Kareo + PatientPop)?

We have been requesting additional reports for a couple of years now. Instead of having multiple reports that fulfill our needs, we often have to stit

2. Inefficiency

Users find the inefficiency in navigating tabs and lack of timely reports frustrating, slowing down their workflow.

See 4 mentions

See Related User Reviews

Katherine O.

Small-Business (50 or fewer emp.)

5.0/5

"Clear, Straightforward Claims Tracking That Makes the Process Easier"

What do you dislike about Tebra (previously Kareo + PatientPop)?

It can be a bit slow when opening claims and encounters. It’s also frustrating that I can’t change patient cases after billing. Billing Medicaid as a

Akash D.

Mid-Market (51-1000 emp.)

5.0/5

"Very Efficient for Writing Notes"

What do you dislike about Tebra (previously Kareo + PatientPop)?

There’s a lot of clicking required within each tab, which makes tasks take longer than they should.

3. Limited Features

Users find limited features in Tebra, especially in reporting and customization options, impacting their experience negatively.

See 4 mentions

See Related User Reviews

Penny A.

Mid-Market (51-1000 emp.)

1.5/5

"Filtering and Sorting Need Major Improvement"

What do you dislike about Tebra (previously Kareo + PatientPop)?

The filtering and sorting ability is lacking considerably.

Chelsea T.

5.0/5

"Intuitive App Version with Billing Insights"

What do you dislike about Tebra (previously Kareo + PatientPop)?

I don’t like seeing the billing version on the app. It could be improved by creating more real-time billing, showing when something is approved and su

4. Billing Issues

Users experience billing issues with Tebra, citing frustrations with workflow, slow claims, and patient coupon discrepancies.

See 3 mentions

See Related User Reviews

Katherine O.

Small-Business (50 or fewer emp.)

5.0/5

"Clear, Straightforward Claims Tracking That Makes the Process Easier"

What do you dislike about Tebra (previously Kareo + PatientPop)?

It can be a bit slow when opening claims and encounters. It’s also frustrating that I can’t change patient cases after billing. Billing Medicaid as a

Chelsea T.

5.0/5

"Intuitive App Version with Billing Insights"

What do you dislike about Tebra (previously Kareo + PatientPop)?

I don’t like seeing the billing version on the app. It could be improved by creating more real-time billing, showing when something is approved and su

5. Inefficient Reporting

Users find the reporting inefficient, often requiring manual data stitching and lacking necessary customizations for their needs.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Efficient Billing, But Reporting Needs Improvement"

What do you dislike about Tebra (previously Kareo + PatientPop)?

Not the best reporting. Customization seems frowned upon

Anthony B.

4.0/5

"Reliability and Usability Make Tebra a Business Backbone"

What do you dislike about Tebra (previously Kareo + PatientPop)?

We have been requesting additional reports for a couple of years now. Instead of having multiple reports that fulfill our needs, we often have to stit

Marina P.

Chief Executive Officer

Small-Business (50 or fewer emp.)

5/14/2026

"Technological Instability and Poor Support Overshadow Usability"

0.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

Their patient messaging blast was not a bad technology. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

They had a pattern of technological instability, no ownership of problem solving, and disruption that caused both staff and patient experience to suffer. There was lagging, broken workflows, improper patient visibility and privacy concerns that were reported and documented but never addressed, incorrect reporting. Tebra was given the correct timeframe and turned off clinical access to charts and billing for 8 days, charged us for an entire month, and caused a pileup of claims that we are still going through today, over 6 months later. After months of not using the platform, we have been receiving repeated and escalating emails and messages demanding payment for a system we have not used in months. There is no efficient way to reach anyone via email, and we can not lose more time than we already did communicating with the platform at this time. Technology, communication, accountability, and concern for patient privacy and provider experience. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

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Thank you for sharing this detailed feedback. We deeply regret that our products and services did not meet your expectations, and that the efforts of our customer care and leadership teams fell short of the outcome you needed. While we're glad we were able to resolve your recent billing issue, we sincerely apologize for the difficulty you endured in addressing it. If you would like further assistance with any other open issues, please don't hesitate to reach out.

Belinda C.

Practice Administrator

Small-Business (50 or fewer emp.)

5/1/2026

"Easy Charge Capture for Accurate Coding"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

I LIKE THE CHARGE CAPTURE AND HOW EASY IT IS TO LOOK AT THE VISIT NOTE AND COMPARE WITH THE CHARGE CAPTURE TO MAKE FOR SURE THAT THE CODEING IS CORRECT. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

THE ONLY PROBLEM THAT I HAVE FOUND SO FAR IS WHEN A PAYMENT GETS POSTED BY ANOTHER EMPLOYEE, IT IS NOT EASY TO GET A PAYMENT DELETED THAT HAS BEEN ATTACHED TO A CHECK. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

I HAD A PROBLEM WITH EVERYTHING PRINTING CORRECTLY ON THE PATIENT STATEMENTS BUT THE TEBRA SUPPORT TEAM WAS ABLE TO HELP ME RESOLVE THE ISSUE. I ALSO HAD A PROBLEM WITH THE CMS1500'S PRINTING CORRECTLY AND THE TEBRA SUPPORT TEAM WAS ABLE TO HELP ME RESOLVE THE ISSUE. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

edit

Thank you for sharing your experience! We are thrilled to hear that the charge capture feature is helping you ensure accurate coding and making your daily workflow easier. We also love hearing that our support team was able to quickly resolve the printing issues with your patient statements and CMS1500s. We understand that navigating payment deletions when they are attached to a check by another employee can be cumbersome, and we appreciate you highlighting this specific challenge. Your insights are incredibly valuable as we continuously work to streamline our platform for your practice.

Dawn P.

Team Lead/Billing Specialist

Small-Business (50 or fewer emp.)

2/14/2023

"Easy to use!"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

Kareo’s customer service is, by far, the best I’ve ever had the pleasure of working with. I’ve worked with many EHRs and billing software platforms, and Kareo is easily the most user-friendly. There aren’t a ton of extra steps to complete the tasks I need to get done, and there’s an abundance of customizable reports that help keep you on track. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

Some functionalities could be improved, such as processing insurance recoupments, although the workaround for that isn’t too difficult. There are also times when the ERAs don’t come through from the clearinghouse, but that doesn’t seem to be an issue unique to Kareo. In general, they make sure to add the ERAs once they’re received. The new self guided EDI enrollment process is less ideal than the prior Tebra guided process. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

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Thank you for sharing such detailed feedback! We are thrilled to hear our customer service team stands out as the best you’ve worked with, and that our user-friendly platform and customizable reports are successfully helping you keep your accounts receivable down. Making your tasks quick and efficient is exactly what we strive for. We also deeply appreciate your insights on areas where we can improve. Your comments regarding the insurance recoupments workaround, ERA clearinghouse delays, and the new self-guided EDI enrollment process have been noted by our product team. We are constantly working to refine our platform, and real-world feedback like yours is absolutely essential to that process. Your input is invaluable to us, and we truly appreciate the time you’ve taken to share your experience!

Katherine O.

Biller

Small-Business (50 or fewer emp.)

1/30/2026

"Clear, Straightforward Claims Tracking That Makes the Process Easier"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

Tebra is easy to use once you’re familiar with it, and it stays clear and straightforward when you’re working with claims. Tracking the status of a medical claim can be difficult, but Tebra makes it much easier to see exactly where you’re at in the process. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

It can be a bit slow when opening claims and encounters. It’s also frustrating that I can’t change patient cases after billing. Billing Medicaid as a secondary payer still needs improvement, and the overall workflow around that could be smoother. Review collected by and hosted on G2.com.

What problems is Tebra (previously Kareo + PatientPop) solving and how is that benefiting you?

Tebra has ultimately designed their system in a way that makes it easy to see the workload and what still needs to be done, which is huge for medical billers. In addition, their new Trizetto portal is amazing and has drastically sped up our claims and electronic admittance enrollments. I feel confident this system will continue to improve, and I’m excited to see what new features they develop next. It’s also nice knowing they truly take billers’ feedback into consideration. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

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Thank you so much for taking the time to share this great feedback! We're thrilled to hear that the Trizetto portal and our claims tracking features are giving you a clear view and speeding up your claims and enrollments. We also greatly appreciate your honest feedback on where we can improve. Since you noted that we truly take billers' feedback to heart, please know we are regularly share customer feedback with our product development team as they continue to work on enhancements that make your workflows run even more smoothly. Your insights are incredibly valuable to us, and we’re excited to keep improving the system for you!

Uma P.

Medical Assistant

Mid-Market (51-1000 emp.)

8/11/2026

Guest users or non-business users of the software, not included in G2 scores.

"Helpful Scheduling and Easy Med Dispensing, But Slowed by Crashes and Single-User Limits"

3.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

The most helpful thing about Tebra is that I am able to check when patients have appointments and with which provider. I am also able to dispense medications very easily as needed. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I dislike when Tebra shuts down very fast or it can be quite slow. I also dislike how only one user can be on it at a time which slows down efficiency. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

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Thank you for sharing such detailed feedback! We're glad that Tebra is making it easier to manage patient appointments and streamline medication dispensing—those are exactly the workflows we designed the platform to support. We hear your frustrations with the performance issues. These are valid concerns, and our team is actively working to improve platform stability. Your experience matters, and feedback like yours directly shapes how we prioritize improvements.

Syrah A.

Marketing Intern

Small-Business (50 or fewer emp.)

8/18/2026

Guest users or non-business users of the software, not included in G2 scores.

"Tebra Is Easy to Use and Navigate"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

It is very easy to use and get around the system. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I cannot think of anything I dislike about Tebra. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

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Thank you so much for taking the time to share this feedback! We're thrilled to hear you're finding Tebra easy to use and navigate. It's exactly the kind of experience we strive to deliver.

Saqib S.

Mid-Market (51-1000 emp.)

8/18/2026

"Easy Setup, Robust API Support"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

I really like the API support in Tebra. It's an important feature for us because we are able to automate every process using the API, although payment posting is an exception. Additionally, the initial setup of Tebra was super easy, which made the transition from Epic smooth. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I think the UI looks a bit old. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

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Thank you so much for sharing this feedback! We're thrilled that Tebra's API support and smooth setup have made such a positive impact on your workflow. We also appreciate you flagging the UI as an area for improvement.

Farah S.

Provider Scriber

Small-Business (50 or fewer emp.)

5/1/2026

"Efficient Practice Management with Excellent Billing and Support"

4.5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

Most helpful thing in Tebra is Eligibility checking and benefits. Also filing claims is easy and fast. Their representative are very professional and always ready for help. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I dislike is the character limit in the Tebra alerts. Because of this, I often have to remove older, important alerts just to add new ones. Review collected by and hosted on G2.com.

Diana T.

Clinical Resource Manager

Small-Business (50 or fewer emp.)

9/3/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy Two-Way SMS Messaging with Tebra Patient Pop"

4/5

What do you like best about Tebra (previously Kareo + PatientPop)?

I like using Tebra Patient Pop because you can easily send a patient an SMS message and they can respond. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

Sometimes it sends multiple messages, and if the phone number is a landline, it doesn’t notify us. Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

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Thanks for the great feedback! We're glad SMS messaging makes it easier to reach patients, and that our team could quickly resolve the duplicate message issue for you. Improving patient communication is a top priority for us, and we'll keep working to make it even smoother.

Jeremy G.

Small-Business (50 or fewer emp.)

4/28/2026

"Effortless Billing and Client Management"

5/5

What do you like best about Tebra (previously Kareo + PatientPop)?

I like that we are able to see past notes, which is very helpful in my role as an Adult Peer Support Specialist and Community Support Associate. Tebra is super user-friendly, and the initial setup was very easy. I also find the client information readily available and accessible, which simplifies billing and accessing client details. Review collected by and hosted on G2.com.

What do you dislike about Tebra (previously Kareo + PatientPop)?

I wish it would let us do 2 notes at once Review collected by and hosted on G2.com.

Response from Elna Miller of Tebra (previously Kareo +...

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Thanks so much for sharing how Tebra helps you effortlessly manage billing and client information! We're thrilled that the easy setup and quick access to past notes are simplifying your vital work. We also hear your feedback about wanting to work on two notes at once. We completely understand how valuable that multitasking feature would be for your daily efficiency, and we'll keep this in mind as we continue innovating the platform. We're so glad to have you with us and look forward to continuing to support your practice!