Best Help Desk Software - Page 12

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

Helpdesk

Founded in 2011, SteadyPoint is a leading Microsoft services provider specialized in SharePoint, Project Server and Office 365 solutions. At SteadyPoint, we help our customers capture the real value of their organization's information and create new value in virtue of new opportunities acknowledged. In 2018 SteadyPoint introduced SteadyPoint Helpdesk: Office 365's best Helpdesk solution. Built to be used by both your internal users AND your clients/vendors/partners, Helpdesk allows you to collect your trouble tickets (on the portal or through email), route them to the appropriate team (through its routing engine), collaborate with others working on them and get detailed reports on these tickets (by using the out of the box reporting tools or exporting the data to Excel). Helpdesk lets you stay on top of new tasks, never miss an activity and meet your deadlines!

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate Helpdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.6/10 (Category avg: 8.7/10)
  • Customization : 4.2/10 (Category avg: 8.5/10)
  • Customer Portal: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Helpdesk?

  • Seller: SteadyPoint
  • Year Founded: 2011
  • HQ Location: LEWES, Sussex, Delaware
  • Twitter: @steadypoint
    40 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 50% Medium, 36% Large

What Do G2 Reviewers Say About Helpdesk?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support from Helpdesk, enhancing their experience and meeting diverse departmental needs.
  • Users value the high customizability of Helpdesk, allowing tailored solutions for their unique departmental needs.
  • Users commend the responsive support team for their quick assistance and effective implementation of enhancements.

What Are Recent G2 Reviews of Helpdesk?

365Ticketing

365Ticketing- Versatile SaaS ticketing system which can be used as a help desk software, issue tracking software or as an incident management software.

Average Rating: 4.4/5.0

Total Reviews: 9

How Do G2 Users Rate 365Ticketing?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.3/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind 365Ticketing?

  • Seller: Soft Pepper
  • Year Founded: 2012
  • HQ Location: Bucuresti, RO
  • Twitter: @SoftPepperRo
    4 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Small, 30% Medium

What Are Recent G2 Reviews of 365Ticketing?

What Are G2 Users Discussing About 365Ticketing?

Agency Workforce Management

MITC provides affordable time and attendance solutions that can help you overcome the challenges facing your organization and streamline procedures to boost operational productivity.

Average Rating: 3.9/5.0

Total Reviews: 9

Who Is the Company Behind Agency Workforce Management?

  • Seller: MITC
  • Year Founded: 1990
  • HQ Location: Frederick, US
  • Twitter: @mitc
    16 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Medium, 40% Small

What Do G2 Reviewers Say About Agency Workforce Management?

AI-generated summary from verified user reviews

Cons
  • Users find Agency Workforce Management to be expensive, making it cumbersome and difficult for smaller organizations to adopt.
  • Users find the limited customization options hinder their ability to adapt Agency Workforce Management to their specific needs.
  • Users find the software's limited features hinder effective implementation and adaptability for smaller organizations.

What Are Recent G2 Reviews of Agency Workforce Management?

Aritic Desk

Manage customer tickets with ease and delight your them with prefect resolution quickly.

Average Rating: 4.3/5.0

Total Reviews: 9

How Do G2 Users Rate Aritic Desk?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Aritic Desk?

  • Seller: Aritic
  • Year Founded: 2015
  • HQ Location: Bangalore, IN
  • Twitter: @ariticdotcom
    857 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 122% Medium, 11% Small

What Do G2 Reviewers Say About Aritic Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the case management feature for effectively tracking individual customer tickets and maintaining organized records.
  • Users find communication ease with Aritic Desk beneficial for addressing customer issues and responding to reviews promptly.
  • Users value the effective customer interaction in Aritic Desk, facilitating seamless communication and prompt responses to inquiries.
  • Users appreciate the effective customer support that facilitates communication and timely responses to customer reviews.
  • Users find Aritic Desk's user-friendly design allows easy navigation and management of support tickets and interactions.
Cons
  • Users find difficult customization in Aritic Desk, as detailed reporting demands significant input and time investment.
  • Users find the difficult reporting process time-consuming, hindering the creation of detailed performance reports in Aritic Desk.
  • Users find that expertise is required to integrate Aritic Desk with their existing website, complicating usage.
  • Users find integration issues with Aritic Desk challenging, often needing prior experience for effective implementation.
  • Users find the lack of insights in Aritic Desk's reporting hinders their ability to create detailed performance reports.

What Are Recent G2 Reviews of Aritic Desk?

What Are G2 Users Discussing About Aritic Desk?

Cayzu Help Desk

Cayzu is a cloud-based help desk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, and instant notifications; manage multiple brands from a single portal and more. Forget complicated and expensive licensing and take control of your support with pricing starting at FREE forever for 3 agents.

Average Rating: 4.2/5.0

Total Reviews: 10

How Do G2 Users Rate Cayzu Help Desk?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Workflow: 7.4/10 (Category avg: 8.7/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Cayzu Help Desk?

  • Seller: Cayzu
  • Year Founded: 2013
  • HQ Location: Amherstburg, ON
  • Twitter: @cayzu
    315 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Medium, 36% Small

What Are Recent G2 Reviews of Cayzu Help Desk?

What Are G2 Users Discussing About Cayzu Help Desk?

Suptask

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

Average Rating: 4.8/5.0

Total Reviews: 26

How Do G2 Users Rate Suptask?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Suptask?

  • Seller: Suptask
  • Year Founded: 2021
  • HQ Location: Stockholm, SE
  • Twitter: @suptask
    144 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer & Network Security, Information Technology and Services
  • Company Size: 50% Medium, 46% Small

What Do G2 Reviewers Say About Suptask?

AI-generated summary from verified user reviews

Pros
  • Users value the easy access to ticket information across all channels managed in Suptask.
  • Users praise the excellent customer support of Suptask, highlighting its ease of use and responsiveness.
  • Users value the ease of use of Suptask for quick access and management of ticket information across all channels.
  • Users value the easy access to ticket information across all channels, enhancing their management experience.
  • Users praise the outstanding customer support and user-friendly experience of Suptask for employee appreciation.
Cons
  • Users find the limited customization options restrict their ability to tailor forms to their needs.
  • Users feel the app is great but wish for missing features to enhance daily task management.

What Are Recent G2 Reviews of Suptask?

What Are G2 Users Discussing About Suptask?

Atlas Support

Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. 🤖 Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. 💬 Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. 📬 Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. 📊 Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. ⌨️ Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.

Average Rating: 4.9/5.0

Total Reviews: 23

How Do G2 Users Rate Atlas Support?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Customer Portal: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Atlas Support?

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 87% Small, 13% Medium

What Do G2 Reviewers Say About Atlas Support?

AI-generated summary from verified user reviews

Pros
  • Users highlight the helpful support team of Atlas Support, noting their fast response and clear solutions.
  • Users praise the fast and responsive support team of Atlas Support, ensuring a smooth and efficient experience.
  • Users appreciate the ease of use of Atlas Support, highlighting its intuitive design and seamless customer interaction.
  • Users value the customizability of Atlas Support, allowing personalization and efficient management of support processes.
  • Users praise the intuitive and clean interface of Atlas Support, making ticket management and navigation effortless.
Cons
  • Users feel that improved reporting capabilities are needed for deeper insights and enhanced analytics in Atlas Support.
  • Users find the difficult implementation of Atlas Support cumbersome, needing assistance to integrate smoothly into their applications.
  • Users face some integration issues when incorporating Atlas Support into applications, requiring initial guidance for setup.
  • Users experience occasional ticketing issues with Atlas, as it sometimes creates new tickets from email replies.
  • Users dislike that Atlas sometimes creates new tickets from email replies, causing minor inconvenience in ticket management.

What Are Recent G2 Reviews of Atlas Support?

Centro

Centro enables sales and support teams to learn and react in Salesforce, Microsoft Teams, and Slack, with the tools and automation to be super effective in both platforms. Discover & organize Slack and Teams conversations in Salesforce, automate creating and editing records in chat, and more.

Average Rating: 5.0/5.0

Total Reviews: 42

How Do G2 Users Rate Centro?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Centro?

  • Seller: Centro
  • Year Founded: 2020
  • HQ Location: Boulder, Colorado
  • Twitter: @CentroRocksLLC
    59 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 62% Medium, 21% Small

What Do G2 Reviewers Say About Centro?

AI-generated summary from verified user reviews

Pros
  • Users highlight Centro's exceptional customer support, noting responsiveness and helpfulness as key to their positive experience.
  • Users commend Centro for its seamless Salesforce integration, streamlining workflows and enhancing team responsiveness significantly.
  • Users appreciate the seamless integration between Slack and Salesforce, enhancing workflows and team responsiveness significantly.
  • Users value Centro for its seamless integrations with Salesforce and Slack, enhancing workflows and team collaboration.
  • Users value the exceptional customer support from Centro, particularly praising responsiveness and helpfulness for seamless workflows.
Cons
  • Users find a steep learning curve with Centro, needing significant Salesforce expertise for effective implementation and customization.
  • Users face a steep learning curve with Centro, needing significant Salesforce expertise for effective implementation and customization.
  • Users find Centro's complexity challenging, needing dedicated Salesforce Admin skills for effective implementation and customization.
  • Users find Centro's limited automation cumbersome, needing significant Salesforce Admin input for effective use and customization.
  • Users find the automation difficulty of Centro challenging due to the need for technical skill and Salesforce knowledge.

What Are Recent G2 Reviews of Centro?

Comm100

Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape.

Average Rating: 4.4/5.0

Total Reviews: 57

How Do G2 Users Rate Comm100?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Comm100?

  • Seller: Comm100 Network Corporation
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Vancouver, Canada
  • Twitter: @Comm100
    4,688 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    88 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Gambling & Casinos, Computer Software
  • Company Size: 46% Small, 42% Medium

What Do G2 Reviewers Say About Comm100?

AI-generated summary from verified user reviews

Pros
  • Users value the strong AI features and seamless integration of Comm100 for enhancing customer support efficiency.
  • Users find Comm100 to have an intuitive design, making it simple and efficient for daily customer support tasks.
  • Users find Comm100's helpful support team invaluable for setup, training, and ongoing assistance, enhancing their experience.
  • Users appreciate the supportive and responsive customer support of Comm100, enhancing their overall experience with the platform.
  • Users value the efficiency of Comm100, enhancing rapid response times and optimizing customer support workflows effectively.
Cons
  • Users report challenges with the AI chatbot's effectiveness and integration issues, impacting overall user experience.
  • Users are concerned about the lack of updates, feeling their feedback and suggestions often go unanswered.
  • Users struggle with integration issues between Comm100 Live Chat and HubSpot, affecting user experience and functionality.
  • Users find that the AI chatbot struggles with issue resolution when human agents are unavailable, causing frustration.
  • Users are frustrated by the lack of update options, making user segment management cumbersome and inefficient.

What Are Recent G2 Reviews of Comm100?

What Are G2 Users Discussing About Comm100?

DeskDirector

Optimize your business outcomes across your organization with DeskDirector’s all-in-one software. Fuel business success with advanced automation features, scalable workflows, custom forms designer, personalized portals, unique ticket grouping and other flexible capabilities. Consolidate operational workflows through integrations with Microsoft Power Automate, Teams and more. Use DeskDirector for all your MSP or internal teams, as SOP management software, as business processes management and more.

Average Rating: 4.4/5.0

Total Reviews: 11

How Do G2 Users Rate DeskDirector?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind DeskDirector?

  • Seller: DeskDirector
  • Year Founded: 2012
  • HQ Location: Auckland, Auckland
  • Twitter: @DeskDirector
    1,151 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 82% Small, 18% Medium

What Are Recent G2 Reviews of DeskDirector?

What Are G2 Users Discussing About DeskDirector?

ReadyDesk

Web based help desk software with live chat and remote desktop

Average Rating: 3.9/5.0

Total Reviews: 10

How Do G2 Users Rate ReadyDesk?

  • Has the product been a good partner in doing business?: 5.6/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind ReadyDesk?

  • Seller: ReadyDesk
  • HQ Location: San Diego, CA
  • Twitter: @ReadyDeskACTUAL
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Small, 20% Medium

What Do G2 Reviewers Say About ReadyDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the customizable workflows of ReadyDesk, enhancing productivity and addressing specific needs effectively.
  • Users praise the user-friendly interface of ReadyDesk, making navigation easy for both agents and customers.
  • Users appreciate the user-friendly interface of ReadyDesk, enhancing navigation for support agents and customers alike.
  • Users find ReadyDesk's intuitive interface easy to navigate, enhancing the experience for both agents and customers.
  • Users appreciate the intuitive interface of ReadyDesk, making navigation simple for both support agents and customers.
Cons
  • Users feel that the pricing structure is steep, making it challenging for smaller businesses or startups to afford.
  • Users notice limited integrations with ReadyDesk, making it challenging to connect with other essential business tools.
  • Users note the lack of integrations in ReadyDesk, limiting connectivity with popular business tools they rely on.
  • Users experience a steep learning curve with some features of ReadyDesk that take time to master.
  • Users note the limited integrations of ReadyDesk, missing key connectivity options with popular business tools.

What Are Recent G2 Reviews of ReadyDesk?

What Are G2 Users Discussing About ReadyDesk?

VisionFlow

VisionFlow is a powerful unified platform for your whole organisation (or just a team): Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Management, Product Development, CRM and more. It is modular and responsive to your needs and gives you the setup you require.

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate VisionFlow?

  • Workflow: 8.1/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind VisionFlow?

  • Seller: Visionera AB
  • Year Founded: 2001
  • HQ Location: Stockholm, Stockholm
  • Twitter: @visioneraAB
    74 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 27% Large

What Are Recent G2 Reviews of VisionFlow?

What Are G2 Users Discussing About VisionFlow?

Chatway Live Chat

Chatway transforms online customer interactions with its live chat and AI chatbot solution for websites. Offering real-time communication, customizable widgets, intelligent chatbots, and AI-powered support, it enhances user experience. Responsive across devices, Chatway empowers businesses to engage visitors, resolve issues, automate answers, and convert leads efficiently. Elevate your online presence and build lasting customer relationships with Chatway.

Average Rating: 4.9/5.0

Total Reviews: 91

How Do G2 Users Rate Chatway Live Chat?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatway Live Chat?

  • Seller: Chatway
  • Year Founded: 2014
  • HQ Location: Tel Aviv, IL
  • Twitter: @chatway_inc
    12 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Leisure, Travel & Tourism, Retail
  • Company Size: 91% Small, 3% Medium

What Do G2 Reviewers Say About Chatway Live Chat?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Chatway Live Chat, seamlessly integrating it into their e-commerce platforms.
  • Users rave about the outstanding customer support provided by Chatway Live Chat, making their experience seamless and efficient.
  • Users find the easy setup of Chatway Live Chat to be a significant time-saver for their communication needs.
  • Users love the simplicity and ease of use of Chatway Live Chat, making it perfect for their needs.
  • Users value the easy communication facilitated by Chatway Live Chat, enabling quick responses and seamless interaction.
Cons
  • Users desire more customization options for the chat widget design and conversation management, seeking enhanced control.
  • Users find Chatway Live Chat to be expensive, especially with a flat rate that lacks user scaling options.
  • Users find it disappointing that Chatway's free version has limited user access and chat history, affecting usability.
  • Users find the lack of chatbot functionality limiting, affecting automated customer interactions outside business hours.
  • Users express a desire for improved integration options, as flexibility with design is somewhat limited.

What Are Recent G2 Reviews of Chatway Live Chat?

Complaints Pro

Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Complaints Pro?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 9.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Complaints Pro?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Do G2 Reviewers Say About Complaints Pro?

AI-generated summary from verified user reviews

Pros
  • Users value the automated responses for timely complaint handling and efficient updates throughout the process.
  • Users value the automation capabilities of Complaints Pro, significantly enhancing efficiency and minimizing risks in feedback processes.
  • Users value the efficiency of Complaints Pro, which automates processes and significantly saves time and reduces risks.
  • Users value the timely features of Complaints Pro for automating critical processes, enhancing efficiency and reducing risks.
Cons
  • Users face email issues with Complaints Pro, as complaint numbers often land in junk folders or aren't sent at all.
  • Users find the pricing of Complaints Pro to be on the higher end, suggesting a need for cost improvement.
  • Users face challenges with missing features in Complaints Pro, leading to issues in complaint notifications and tracking.
  • Users face reply issues, with complaint emails often landing in junk folders or not being sent at all.
  • Users often face technical issues with complaint number emails, causing confusion and difficulties in tracking complaints.

What Are Recent G2 Reviews of Complaints Pro?

What Are G2 Users Discussing About Complaints Pro?

Extension for Jira Service Management

Customize Jira Service Management projects and Customer Portals flexibly. Spoil your customers with a smooth service process thanks to our feature bundle. Contact Us

Average Rating: 4.5/5.0

Total Reviews: 7

How Do G2 Users Rate Extension for Jira Service Management?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 9.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Extension for Jira Service Management?

  • Seller: Deviniti
  • Year Founded: 2004
  • HQ Location: Wrocław, Dolnośląskie
  • Twitter: @deviniti_voice
    806 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    273 employees on LinkedIn®
  • Ownership: NASDAQ: TEAM

Who Uses This Product?

  • Company Size: 57% Medium, 43% Small

What Do G2 Reviewers Say About Extension for Jira Service Management?

AI-generated summary from verified user reviews

Pros
  • Users value the improved efficiency of Extension for Jira Service Management, enhancing their experience through customization and performance.
  • Users value the flexibility of the Extension for Jira Service Management, enhancing customization and improving overall efficiency.
  • Users praise the customizability of the Extension for Jira Service Management, enhancing workflows and overall efficiency.
  • Users value the enhanced customization of the Extension for Jira Service Management, boosting efficiency and customer interactions.
  • Users value the easy access provided by the Extension for Jira Service Management, enhancing overall efficiency and experience.
Cons
  • Users face challenges due to limited customization, making setup and advanced configurations time-consuming and difficult.
  • Users find the steep learning curve of the Extension for Jira Service Management challenging, requiring significant time and expertise.
  • Users often face poor performance with Extension for Jira Service Management, leading to frustration and reduced usability.
  • Users find the time-consuming setup for advanced customizations to be a significant hurdle in using the extension.

What Are Recent G2 Reviews of Extension for Jira Service Management?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026