ITarian Helpdesk Reviews & Product Details

What I find most helpful about ITarian Helpdesk is the ease of use. There are many ways to allow a user to submit issues to the IT staff; with ITarian Helpdesk, this process is simplified. Review collected by and hosted on G2.com.

I haven't experienced any downsides to using ITarian Helpdesk. The only issue we had first implementing ITarian Helpdesk was with the setup process from the endpoints. The issue was from the software that was already on the endpoints and did not have to do with ITarian Helpdesk. Review collected by and hosted on G2.com.

It was free for up to 50 users (great for those of us in non-profits use-cases), but it is now a charge to use at any size. The software gave me the ability to track assets, look at real-time device stats and remote in when needed. Review collected by and hosted on G2.com.

The product is missing key features you find in other RMM software, such as patch scheduling which was supposed to exist but wasn't usable during my use of the product. Review collected by and hosted on G2.com.

I like the most important thing, it is very complicated and be flexibly manageable. You can allowed the files and folders and also you can block them. Review collected by and hosted on G2.com.

Sometimes it can create incompatibility according to windows update versions, but it is solved thanks to the support team. Review collected by and hosted on G2.com.

Comodo is very easy to set up, even for people who have never deployed an RMM/helpdesk solution in the past. It's Remote Control application is pretty reliable. Review collected by and hosted on G2.com.

The reports are poor in our experience. If you are looking for metrics and deep performance insight, you might feel you're missing something. It is a great working tool to have under the belt, but it's got room for improvement. Review collected by and hosted on G2.com.

It has many more features that an MSP would need. Ticketing, RMM, Remote monitoring etc Review collected by and hosted on G2.com.

Getting support from them is complicated and sometimes takes longer. Review collected by and hosted on G2.com.

One pane of glass for most IT RMM, PSA, and remote connection use cases. Free remote connection software, their active on their forum, free script writing for procedures, and can't beat the price (was "Always free forever" until about a month ago) Review collected by and hosted on G2.com.

sometimes you need to trigger procedures multiple times, their CRM is unusable and doesnt have any integration into outlook, gmail, O365 or any popular web platforms. Their mobile app only covers servicing tickets and does not have a full integration with their online suite of tools. Their ticket reporting lacks depth to be able to print it out and include with invoices. Review collected by and hosted on G2.com.

It *was* free, however, it is still the lowest cost RMM that's available. For the price point, the features are great, and they're always improving the product, which is a huge plus for me. I'm just starting out as an MSP, so having access to something that's cost effective is fantastic. It seems pretty clunky from the get go, but once you actually configure it the way that you want it (including custom branding) - it's not so bad. I also love that there's a self-hosted option, for those of us who don't want to rely on their service. Review collected by and hosted on G2.com.

It can be a bit clunky at times, compared to other RMM's. Having used Datto's RMM, ConnectWise, and some of the other big name's in RMM's, it's still in its infancy stage. I wish it had some greater ability to provide details as to why commands fail, etc., but I'm living with that. Review collected by and hosted on G2.com.

Provides central management for patching as well as remote access capabilities Review collected by and hosted on G2.com.

Interface is a bit dated. Parts of the system tend to feel disconnected Review collected by and hosted on G2.com.

I like that it is free. Has great patch management. Remote control of Windows and Mac devices. Monitor iOS and Android devices. Monitor Linux devices. Review collected by and hosted on G2.com.

New features can take a while to get so make sure it has the features you need. Review collected by and hosted on G2.com.

ITarian RMM (formerly One Comodo RMM) has such an amazing consolidated management tools that can help an Admin deploy, update, install & uninstall apps, configure endpoints, contain and much more.

You can write python scripts to achieve lots of stuff like copying user data to network storage, enabling or disabling stuff. The community is also full of scripts you can benefit from Review collected by and hosted on G2.com.

Sometimes there are delays on analysing new files before they're allowed on the system. Review collected by and hosted on G2.com.