# ITarian Helpdesk Reviews **Vendor:** ITarian **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.0/5.0 **Total Reviews:** 10 ## About ITarian Helpdesk ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products, but we hope that the trust and confidence we build by giving you the ITarian Platform for free will result in you purchasing your applications for all your additional needs. ## ITarian Helpdesk Reviews ### 1. ITarian Helpdesk can work for any size business **Rating:** 4.5/5.0 stars **Reviewed by:** Terrence C. | IT Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about ITarian Helpdesk?** What I find most helpful about ITarian Helpdesk is the ease of use. There are many ways to allow a user to submit issues to the IT staff; with ITarian Helpdesk, this process is simplified. **What do you dislike about ITarian Helpdesk?** I haven't experienced any downsides to using ITarian Helpdesk. The only issue we had first implementing ITarian Helpdesk was with the setup process from the endpoints. The issue was from the software that was already on the endpoints and did not have to do with ITarian Helpdesk. **What problems is ITarian Helpdesk solving and how is that benefiting you?** Our business is small. ITarian Helpdesk has allowed the automation of easy ticket submissions from users. When our users had an issue before using ITarian Helpdesk, they would use a paper ticket system. The ability to have all tickets in one spot and records of them has made a significant improvement in IT structure. ### 2. Itarian has potential but needs to finish fleshing out their product **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about ITarian Helpdesk?** It was free for up to 50 users (great for those of us in non-profits use-cases), but it is now a charge to use at any size. The software gave me the ability to track assets, look at real-time device stats and remote in when needed. **What do you dislike about ITarian Helpdesk?** The product is missing key features you find in other RMM software, such as patch scheduling which was supposed to exist but wasn't usable during my use of the product. **What problems is ITarian Helpdesk solving and how is that benefiting you?** It allowed us to maintain up-to-date patching, remote troubleshooting, and asset tracking. The software also allowed us to maintain our security posture by keeping our systems patched from security vulnerabilities. ### 3. Itarian **Rating:** 5.0/5.0 stars **Reviewed by:** Volkan Y. | IT Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about ITarian Helpdesk?** I like the most important thing, it is very complicated and be flexibly manageable. You can allowed the files and folders and also you can block them. **What do you dislike about ITarian Helpdesk?** Sometimes it can create incompatibility according to windows update versions, but it is solved thanks to the support team. **What problems is ITarian Helpdesk solving and how is that benefiting you?** It imports unknown applications into the gray database and runs them in an isolated area. This is a great precaution against phishing attacks. ### 4. Great tool for IT support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about ITarian Helpdesk?** Comodo is very easy to set up, even for people who have never deployed an RMM/helpdesk solution in the past. It's Remote Control application is pretty reliable. **What do you dislike about ITarian Helpdesk?** The reports are poor in our experience. If you are looking for metrics and deep performance insight, you might feel you're missing something. It is a great working tool to have under the belt, but it's got room for improvement. **What problems is ITarian Helpdesk solving and how is that benefiting you?** We have been able to organize our helpdesk operations through ITarian. The price is right, and the usability factor is definetely there. We have been able to restructure our workflow with it and have had successful results in the process. ### 5. Great RMM for MSP **Rating:** 4.5/5.0 stars **Reviewed by:** Sledge F. | Network Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about ITarian Helpdesk?** It has many more features that an MSP would need. Ticketing, RMM, Remote monitoring etc **What do you dislike about ITarian Helpdesk?** Getting support from them is complicated and sometimes takes longer. **What problems is ITarian Helpdesk solving and how is that benefiting you?** CRM,Ticketing, Mailing and RMM ### 6. Improving everyday to become a usable and stable platform **Rating:** 3.5/5.0 stars **Reviewed by:** Brian S. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2019 **What do you like best about ITarian Helpdesk?** One pane of glass for most IT RMM, PSA, and remote connection use cases. Free remote connection software, their active on their forum, free script writing for procedures, and can't beat the price (was "Always free forever" until about a month ago) **What do you dislike about ITarian Helpdesk?** sometimes you need to trigger procedures multiple times, their CRM is unusable and doesnt have any integration into outlook, gmail, O365 or any popular web platforms. Their mobile app only covers servicing tickets and does not have a full integration with their online suite of tools. Their ticket reporting lacks depth to be able to print it out and include with invoices. **What problems is ITarian Helpdesk solving and how is that benefiting you?** Having a single pane fo glass for everything reduces the time spent logging into multiple platforms. everything integrates nicely and looks clean. their included remote control software works wonderfully as long as the connection is solid, however thats true for pretty much any remote connection software. ### 7. ITarian RMM - Great for new MSP's **Rating:** 3.5/5.0 stars **Reviewed by:** Michael H. | President/CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about ITarian Helpdesk?** It *was* free, however, it is still the lowest cost RMM that's available. For the price point, the features are great, and they're always improving the product, which is a huge plus for me. I'm just starting out as an MSP, so having access to something that's cost effective is fantastic. It seems pretty clunky from the get go, but once you actually configure it the way that you want it (including custom branding) - it's not so bad. I also love that there's a self-hosted option, for those of us who don't want to rely on their service. **What do you dislike about ITarian Helpdesk?** It can be a bit clunky at times, compared to other RMM's. Having used Datto's RMM, ConnectWise, and some of the other big name's in RMM's, it's still in its infancy stage. I wish it had some greater ability to provide details as to why commands fail, etc., but I'm living with that. **Recommendations to others considering ITarian Helpdesk:** If you're in need of an RMM that's cost effective, then this is the way to go. It's relatively easy to set up (in terms of basic use), but can be pretty extensive once you really dig down and set up the features. **What problems is ITarian Helpdesk solving and how is that benefiting you?** Some problems - it's slow. Sending a command to an endpoint can take up to 20 minutes at times. Scheduling updates aren't always easy, and they don't always work. As for the benefits, having a low cost RMM to manage my client's computers is fantastic. It gives me remote access, and makes it easy. ### 8. Quality Affordable RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2020 **What do you like best about ITarian Helpdesk?** Provides central management for patching as well as remote access capabilities **What do you dislike about ITarian Helpdesk?** Interface is a bit dated. Parts of the system tend to feel disconnected **What problems is ITarian Helpdesk solving and how is that benefiting you?** Patch management and remote access. We are better able to know the patching status of various systems. ### 9. A Truly FREE RMM Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kameron P. | Information Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about ITarian Helpdesk?** I like that it is free. Has great patch management. Remote control of Windows and Mac devices. Monitor iOS and Android devices. Monitor Linux devices. **What do you dislike about ITarian Helpdesk?** New features can take a while to get so make sure it has the features you need. **Recommendations to others considering ITarian Helpdesk:** Try it out and see if it does what your business needs it to do. **What problems is ITarian Helpdesk solving and how is that benefiting you?** Remote access of all my company's devices and keeping them up to date. ### 10. System Admin's handy platform for Remote Monitoring and Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2019 **What do you like best about ITarian Helpdesk?** ITarian RMM (formerly One Comodo RMM) has such an amazing consolidated management tools that can help an Admin deploy, update, install & uninstall apps, configure endpoints, contain and much more. You can write python scripts to achieve lots of stuff like copying user data to network storage, enabling or disabling stuff. The community is also full of scripts you can benefit from **What do you dislike about ITarian Helpdesk?** Sometimes there are delays on analysing new files before they're allowed on the system. **Recommendations to others considering ITarian Helpdesk:** I highly recommend this platform for all types of organizations and even service providers **What problems is ITarian Helpdesk solving and how is that benefiting you?** Patch management - remember when Microsoft issued some patches which did harm than good? With ITarian RMM, they actually are alert on such and can put a hold on all patches that cause problems. Makes it easy for businesses to reduce their risk. - [View ITarian Helpdesk pricing details and edition comparison](https://www.g2.com/products/itarian-helpdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+02%3A53%3A38+-0500&secure%5Bsession_id%5D=a5b89337-92d3-4013-b7ed-08bbd30d7849&secure%5Btoken%5D=bca6d01dfc14f656b6c7f1401352e4b9a6c3ca18355a2b6d43c5e058b3c58508&format=llm_user) ## ITarian Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top ITarian Helpdesk Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,103 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,255 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,283 reviews)